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    Activity Template Project Charter

    Uploaded by

    lorenzo mahecha villa
    The document outlines an operations and training plan for a new plant delivery service called Plant Pals. The plan aims to guarantee 95% on-time delivery within one month of launch through supply chain management software and employee training of 90% of staff. The $75,000 budget will support software, delivery vehicles, drivers, and training to improve customer satisfaction, retention, and increase revenues by 5%. Key stakeholders will oversee on-time delivery rates and training completion to measure success.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Activity Template Project Charter

    Uploaded by

    lorenzo mahecha villa
    1K views3 pages
    The document outlines an operations and training plan for a new plant delivery service called Plant Pals. The plan aims to guarantee 95% on-time delivery within one month of launch through supply chain management software and employee training of 90% of staff. The $75,000 budget will support software, delivery vehicles, drivers, and training to improve customer satisfaction, retention, and increase revenues by 5%. Key stakeholders will oversee on-time delivery rates and training completion to measure success.

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    The document outlines an operations and training plan for a new plant delivery service called Plant Pals. The plan aims to guarantee 95% on-time delivery within one month of launch through supply chain management software and employee training of 90% of staff. The $75,000 budget will support software, delivery vehicles, drivers, and training to improve customer satisfaction, retention, and increase revenues by 5%. Key stakeholders will oversee on-time delivery rates and training completion to measure success.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    1K views3 pages

    Activity Template Project Charter

    Uploaded by

    lorenzo mahecha villa
    The document outlines an operations and training plan for a new plant delivery service called Plant Pals. The plan aims to guarantee 95% on-time delivery within one month of launch through supply chain management software and employee training of 90% of staff. The $75,000 budget will support software, delivery vehicles, drivers, and training to improve customer satisfaction, retention, and increase revenues by 5%. Key stakeholders will oversee on-time delivery rates and training completion to measure success.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
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    At a glance
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    The key takeaways are to create an operations and training plan for a new plant care service called Plant Pals to improve customer satisfaction and retention by ensuring efficient and timely deliveries.

    The goal of the project is to create a delivery and logistics plan and implement a supply chain management software that guarantees 95% of delivery orders are completed on time within one month of launch.

    The deliverables of the project are to set up order processing and supply chain management software to ship merchandise within two business days, train 90% of employees before official service launch, and increase client retention by improving excellent service standards.

    Project Plant Pals

    Operations & Training Plan


    February 15th

    Document Status: Draft | In Review | Approved

    Executive Summary:

    Our main goal o to create and implement an operations and Training plan for the new service
    Plant Pals project by mitigating potential revenue losses due to late shipments and
    cancellations by ensuring an efficient, high-quality customer experience

    Project Goal

    SMART: Specific, Measurable, Attainable, Relevant, and Time-bound


    ● Create a delivery and logistics plan and implement a supply chain management
    software that guarantee 95% delivery orders on time within one month of
    launch.

    Deliverables

    1. Setting up order processing and supply chain management software for


    shipment merchandise within two business days.
    2. Training 90% of employees before the official service launch.
    3. Increasing client retention by improving excellent service standards.
    Business Case / Background

    Why are we doing this?


    ● Plan pals is a top requested service from our customers, so increasing client
    satisfaction by improving deliverables time and quality will improve customer
    retention.

    Benefits, Costs, and Budget

    Benefits:
    ● Support new service leading to 5% revenue increase, reduce late shipments
    and related costs, and increase customer satisfaction.
    ● Maintain excellent service standards by developing and launching an employee
    training program.

    Costs:
    ● Price of software, installation fees, time spent on hiring and training
    ● Purchasing delivery trucks, hiring drivers, calculating delivery fees, and
    determining delivery routes and schedules.

    Budget needed:
    ● $75,000

    Scope and Exclusion

    In-Scope:
    ● Customer service standards, delivery processes, training protocols

    Out-of-Scope:
    ● Product development, vendor contracts

    Project Team

    Project Sponsor: Director of Operations

    Project Lead: Project Manager (You!)

    Project Team: Fulfillment Director, Quality Assurance Tester, Inventory Manager,


    Financial Analyst, Human Resources Specialist, Training Manager

    Additional Stakeholders: VP of Customer Success, Account Manager, Receptionist,


    Sales Director, Sales Team, Marketing Director, Investors

    Measuring Success

    What is acceptable:
    1. Delivering 95% of orders on time within one month of launch.
    2. Training 90% of employees before the official service launch.

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