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    08 Quiz 1

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    Miguel Vienes
    John Gill is a busy manager who is always rushed and behind schedule. As a result, he is not an effective listener when employees bring him problems. He is easily distracted, makes quick judgments without hearing the full details, and does not give employees his full attention. His poor listening skills have led to organizational problems catching him off guard. To improve, Gill needs to focus fully on employees without distractions, avoid premature conclusions, and let employees fully explain issues before responding.

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    08 Quiz 1

    Uploaded by

    Miguel Vienes
    253 views1 page
    John Gill is a busy manager who is always rushed and behind schedule. As a result, he is not an effective listener when employees bring him problems. He is easily distracted, makes quick judgments without hearing the full details, and does not give employees his full attention. His poor listening skills have led to organizational problems catching him off guard. To improve, Gill needs to focus fully on employees without distractions, avoid premature conclusions, and let employees fully explain issues before responding.

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    John Gill is a busy manager who is always rushed and behind schedule. As a result, he is not an effective listener when employees bring him problems. He is easily distracted, makes quick judgments without hearing the full details, and does not give employees his full attention. His poor listening skills have led to organizational problems catching him off guard. To improve, Gill needs to focus fully on employees without distractions, avoid premature conclusions, and let employees fully explain issues before responding.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    253 views1 page

    08 Quiz 1

    Uploaded by

    Miguel Vienes
    John Gill is a busy manager who is always rushed and behind schedule. As a result, he is not an effective listener when employees bring him problems. He is easily distracted, makes quick judgments without hearing the full details, and does not give employees his full attention. His poor listening skills have led to organizational problems catching him off guard. To improve, Gill needs to focus fully on employees without distractions, avoid premature conclusions, and let employees fully explain issues before responding.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 1

    Jose Miguel Vienes Mr.

    Pascual Abrazaldo
    BSBA-311

    08 Quiz 1

    Case Analysis: The Busy Boss


    John Gill is a busy man. No matter how fast he works, it seems that he’s always left behind.
    Consequently, when an employee brings Gill a problem, he is not a good listener. He would
    open his mail or answer the telephone and would constantly glance at his watch while the
    employee is talking. In addition, he makes outright judgment and would always dive into
    conclusion on any given situation. As a result, John keeps being blindsided by new problems in
    the organization that seem to get more and more serious.

    Answer the following (2 items x 10 points):


    1. Describe the inhibitor/s to communication demonstrated on the above scenario.
    The inhibitor/s to communication in the case is, Premature judgments which it causes a
    problem in communication or being interrupted. And Gill is not listening attentively
    without giving time of the employee who shares his/her thoughts. Being distracted by the
    things which it affects their communication. Gill is not an effective listener which it affects
    their communication with the employee, and he jumped to the conclusion without
    knowing or to complete the thoughts of the employee.

    2. Provide suggestions to Gill on how to become an effective listener.


    To become an effective listener, Gill should pay attention to the employee. When the
    employee having dull conversation or when it is difficult to follow because of voice
    problems like being interrupted due to signal and so on, and Gill should try to keep from
    being distracted by other things. If he applies, it shows that the more motivated Gill is,
    the more receptive he is. Listening to what someone says without drawing premature
    conclusions is a valuable aid to listening. Premature judgement hampers effective
    listening. Listen patiently to what the employee has to say. And give him/her time to
    complete what he/she has to say. If the employee sounds frustrated or upset, use
    empathy. If the employee sounds upbeat, try to hold onto that positivity by matching their
    tone. Ask questions to gain more information on points you need to clarify.

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