Inside IHG®

A review of our performance and key

achievements in first half of 2021

Start reading >

Published 10 August 2021 Hotel Indigo® Suzhou Grand Canal, China

“
The material improvement
we’ve seen from Q2 onwards
continued into July, where
nearly half of our hotels
globally achieved RevPAR
above 2019 levels.

Keith Barr
CEO

4
 Summary 04
Regions 06
Features 09

Helping our hotels meet rising demand 11

Inside IHG | 2021 Half Year Results 3

Figures correct as of 10 August 2021
Summary
Regions

Holiday Inn® Yerevan - Republic Square, Armenia

Message We’re putting everything we need in place to succeed in

this new environment and accelerate our growth as things
IHG Rewards marketing campaigns, celebrating our 3,000th
Holiday Inn Express opening and 40th avid, and supporting
Features

from Keith improve. As planned, our higher than average removals rate
in 2021 meant net system size growth was flat for the half as
our hotels with critical operational enhancements and hotel
recruitment resources.
we focus on protecting brand perception and quality. On a
Hi everyone, gross basis, our estate grew by 5%, with 132 new openings, We’ve also rolled out digital check-in to 3,000 hotels in the
and as owners look to IHG and invest in the future, we also US and Canada in three months and are piloting in other
During the first half of the year we’ve seen trading greatly signed another 203 hotels, with the development landscape regions, and important groundwork is underway in every hotel
improve, with the welcome sight of more and more guests continuing to improve. for the rollout of attribute pricing for our Guest Reservation
coming back through the doors of our hotels, supported by System. Good progress is also being made on our priority to
increased vaccine rollouts and an easing of restrictions in Evolving and growing our brand portfolio care for our people, communities and planet, including the
some markets. The impressive enhancements we’ve made to several of our global rollout of conscious inclusion training for corporate
brands, alongside the addition of five new brands in just four colleagues, new water stewardship programmes in China and
Difficult challenges still remain in certain countries, but, led years is creating a real buzz around our portfolio – and we’ve Australia, and the updating of supplier contracts needed to
by our largest markets, the overall trend is encouraging, and got more exciting news today with the upcoming launch of a achieve a switch to bulk bathroom amenities in 2022.
the ways in which we’re caring for our guests and supporting new Luxury & Lifestyle collection brand.
our hotel teams and owners is helping strengthen our I want to thank you all for everything you’re doing to support
performance, powerful brands and exciting growth prospects. We’re keeping a tight lid on its name and features for a our guests, owners and one another. The remainder of 2021
few weeks longer, but it will help accelerate our growth will undoubtedly still have its challenges and be fast moving,
Our performance by attracting independent hotel owners looking to quickly just as we’re seeing with restrictions returning in some of
If we compare this year’s performance with pre-pandemic access our world class systems, loyalty offer and cutting-edge our markets like China and Australia. But we can see clear
2019 figures, Global RevPAR for the first six months of the year technology, and in turn allow us to meet traveller demand for evidence that as vaccines rollout, travel rebounds, which
was down 43%. However, compared with 2020, it was up 20% high-quality unique hotels. brings exciting times ahead for IHG and our industry.
and the material improvement we’ve seen from Q2 onwards
continued into July, where nearly half of our hotels globally As we place a sharp focus on the four priorities behind our Stay well.
achieved RevPAR above 2019 levels. Operating profit also Next strategy, it’s encouraging to see so much momentum
picked up strongly to $188m. building across the business. Highlights include our Guest
Satisfaction Index being net positive globally throughout
this year and ahead of peers, new IHG Hotels & Resorts and

Inside IHG | 2021 Half Year Results 4

Figures correct as of 10 August 2021
Summary

Our performance in the first half of 2021

Regions

+0.1% 132 5,994

Features

Net system size growth Openings Total open hotels

Year-on-year

-43% 203 1,805

Global RevPAR* Signings Total hotels in pipeline
+20% (vs 2020)

View
View
IHG 2021 Half Year Results
Our global presence Stock Exchange Announcement

*Comparison versus 2019 has been provided to give a more accurate representation of performance against a more normal trading environment.

Inside IHG | 2021 Half Year Results 5

Figures correct as of 10 August 2021
 Americas 84
H1 openings
75
H1 signings
-33.6%
H1 RevPAR (vs 2019)
27.9% H1 RevPAR (vs 2020)
-26.4%
Q2 RevPAR (vs 2019)
60%
Q2 occupancy

“We head into the second half of the year with growing confidence as
Summary

demand continues to rise, not just in leisure, where bookings are close to InterContinental® San Antonio, Texas, US
2019 levels, but now also in group and corporate business too, albeit at a The new InterContinental® San Antonio represents a
slower pace. We continue to grow with 84 hotels opened in the first half landmark signing in the city and will undergo a $50m luxury
and 75 new ones signed across our brands. We remain firmly committed renovation to make the most of San Antonio’s popularity for
to supporting our owners and hotel teams manage rising occupancies and both conferences and leisure. Due to open in early 2023,
evolving guest expectations as more people travel to our hotels.” the 21-storey building will include 390 beautifully appointed
rooms, a rooftop pool with breath-taking views of the skyline
Elie Maalouf
Regions

and fantastic dining facilities. Located on River Walk, it

CEO, Americas will provide easy access to the local river taxis and many
attractions, making it an ideal base from which to explore this
Texan treat of a city.
Features

avid® hotel Fort Worth – Fossil Creek, US

Marking another significant step on avid’s rapid rise, the avid®
hotel Fort Worth – Fossil Creek is perfectly placed to enjoy
Fort Worth’s many attractions, including Bass Performance
Hall, Fort Worth Stockyards and the many restaurants and
bars of Sundance Square. Focusing on getting the essentials
right every time, guests will find everything they have come
to expect from the avid brand, including comfy rooms, great
breakfasts, a 24-hour market and a 24-hour gym.

EVEN® Hotel Atlanta – Cobb Galleria, US

Located close to the famous Truist Park, the home of the
Atlanta Braves Major League Baseball team, the new EVEN®
Crowne Plaza® Albany – The Desmond Hotel, US Hotel Atlanta – Cobb Galleria is set to become the hotel of
Family-owned and operated, the Crowne Plaza® Albany – The Desmond Hotel choice for baseball fans. As with all EVEN hotels, the Cobb
has been providing great service to its guests since 1974. Now it’s reopened after Galleria puts the wellness of its guests first, allowing them to
undergoing a fabulous refurbishment to meet the needs of today’s traveller, hone their own sporting prowess with its best-in-class athletic
featuring an air purification and filtration system, flexible workspaces and a bright studio. And if you fancy a break from the sporting action,
and open lobby area. Located just half a mile from Albany International Airport, Atlanta’s many other attractions can also be found close by,
the 323-room hotel retains its original aviation theme, while adding a few unique including the Roxy Theater.
touches, including two indoor courtyards, koi ponds with fountains and nearly
25,000 square feet of meeting and ballroom space for business travellers.

Inside IHG | 2021 Half Year Results 6

Figures correct as of 10 August 2021
 EMEAA 12
H1 openings
47
H1 signings
-67.7%
H1 RevPAR (vs 2019)
-22.3% H1 RevPAR (vs 2020)
-64.9%
Q2 RevPAR (vs 2019)
34%
Q2 occupancy

“Our doors are opening again, and wherever restrictions are being lifted, we
Summary

are seeing encouraging signs of returning demand, alongside strong signings Crowne Plaza® Nice – Grand Arenas, France
momentum as owners look to us and invest in the future. In many parts of the Less than a five-minute tram ride from Nice Côte d’Azur Airport
Middle East, family celebrations, weddings and big conferences are being and just 10 minutes from Nice city centre, the new Crowne
planned again, and in the UK, domestic travel is booming, which has driven a Plaza® Nice – Grand Arenas has arrived to offer something
significant increase in occupancy levels. Challenges have come thick and fast fresh in this increasingly popular region for business travellers.
for us all and continue in different markets, but as vaccinations roll out, we’re Following hot on the heels of the recently opened Holiday Inn®
seeing brighter times ahead, supported by the vital ongoing work to support Express Nice – Grand Arenas, this new Crowne Plaza offers eight
our hotels manage demand, recruitment and operations.”
Regions

meeting rooms and a fitness centre, plus access to the region’s

historic villages, marvellous museums and fabulous food for
Kenneth Macpherson those seeking a little downtime.
CEO, EMEAA
Features

voco® Dubai Palm Jumeirah, UAE

Built on the iconic Palm Jumeirah – a man-made island that
resembles a palm tree when viewed from above – the voco®
Dubai Palm Jumeirah will feature 141 vibrant guestrooms, four
different dining options, gym, pool and a fantastic spa when it
opens its doors later this year. Located in the newly launched
“Palm West Beach” area, which features a host of popular
restaurants along a striking promenade, the hotel will be part of
the city’s growing voco family which includes the voco® Dubai
on Sheikh Zayed Road and the soon-to-open voco® Bonnington
Jumeirah Lakes Towers Dubai.

Holiday Inn® Yerevan - Republic

Square, Armenia
The 191-room Holiday Inn® Yerevan-Republic Square is the first
Kimpton® Sydney, Australia Holiday Inn to arrive in Armenia and showcases the best of the
brand, with stylish guest rooms, a Courtyard Café and an array
The Kimpton® Sydney is set to open later this year, with this stunning hotel marking of ways to help you relax, including a spa, beauty treatments,
the brand’s debut in Australia. Perfectly embodying the stylish but fun Kimpton hammam, massage rooms and salt room. If guests can tear
brand, the 1930s Art Deco property features 172 unique rooms and suites, a rooftop themselves away from the soothing surroundings, they can
swimming pool and restaurant, plus a lobby bar and café. The hotel will also include explore the city of Yerevan, Armenia’s fascinating capital,
Kimpton’s signature lifestyle-led programme that includes morning kick-start coffee which is packed full of culture, great restaurants and quirky
and tea, yoga lessons, bike rentals and evening Social Hour – plus a pet-friendly attractions.
welcome for furry friends.

Inside IHG | 2021 Half Year Results 7

Figures correct as of 10 August 2021
 Greater China 36
H1 openings
81
H1 signings
-26.1%
H1 RevPAR (vs 2019)
94.5% H1 RevPAR (vs 2020)
-15.9%
Q2 RevPAR (vs 2019)
59%
Q2 occupancy

“Our rapid growth in Greater China continues with 7,000 rooms opened
Summary

and 16,000 more signed into our pipeline, bringing the region’s combined HUALUXE® Ningbo Harbor City, China
open and pipeline hotels to over 1,000 properties. In the half, domestic
travel revived strongly, especially during Qingming Festival, Labour Day Located in the Beilun district that’s close to the port and tech
and Dragon Boat Festival. Although there has been a sporadic resurgence zones, the new HUALUXE® Ningbo Harbor City is perfect for
of Covid-19 in a few cities recently, we’re confident it will be contained and both business and social gatherings. Inspired by contemporary
expect both leisure and business demand to expand further in the Chinese art, the 345 rooms ensure a stylish stay, while this
second half.” new opening provides everything guests know and love from
Jolyon Bulley the HUALUXE® brand, including authentic local cuisine, fully
Regions

CEO, Greater China equipped business rooms and thoughtfully designed

private spaces.
Features

EVEN® Hotel Shanghai Expo, China

EVEN® Hotel Shanghai Expo continues the brand’s growth in
China. Location is all-important for this latest signing, with the
hotel sat in the heart of the bustling Expo business district,
making it one of the first upper-midscale hotels in the area.
Boasting 198 beautifully designed rooms, guests can expect
to see all the health-inspired features they’ve come to expect
from EVEN, with wellness rooms and fantastic food, along with
access to the local attractions, including the picturesque Huang
Pu riverside.

Holiday Inn® Chengdu City Centre, China

With its fantastic location close to Kuanzhai Alley, a network
of ancient alleyways and well-preserved Qing Dynasty
buildings, Holiday Inn® Chengdu City Centre is the ideal
place for guests to immerse themselves in the local Bashu
Hotel Indigo® Suzhou Grand Canal, China
culture, which includes sampling traditional tea at the nearby
Hotel Indigo® has arrived in the Jiangsu province for the first time. Located at the Shunxing Ancient Teahouse. As well as being surrounded by
top of Longfor Center, an office building located in the heart of the Suzhou New the region’s rich history and culture, the 206-room hotel is
District – China’s Venice of the East – the 276-room hotel has amazing views and also well-connected for business travellers, thanks to great
offers easy access to the local cultural and scenic hot spots, such as the Beijing- transport links and its prime spot in Chengdu, the capital city
Hangzhou Grand Canal and the Hanshan Temple. Guests can also simply sit back of southwestern China’s Sichuan Province.
and relax in the stunning surroundings, enjoy fabulous food while overlooking the
city or take advantage of the state-of-the art fitness centre.

Inside IHG | 2021 Half Year Results 8

Figures correct as of 10 August 2021
Summary
Regions

A brand is born
Features

As we push to take our growth to the next level, we’re bringing a brand-new brand to market in Luxury & Lifestyle.

As travel demand increases and different markets travellers for one-of-a-kind stays, backed by
continue to recover, we’re creating another the reassurance of IHG’s trusted reputation and
moment to celebrate with the upcoming launch leading loyalty offer. Having a wider variety of
of an exclusive new Luxury & Lifestyle hotels in sought-after resort and city locations
collection brand. also strengthens the attractiveness of our IHG
Rewards programme overall, giving our millions
We’re keeping a tight lid on the brand’s name and
of members even more opportunities to earn and
features for just a few weeks longer, but we’re
burn points with us time and again.
excited about the prospect of providing guests
and owners with a distinct new option that has the The new collection brand will be the sixth brand
potential to grow to more than 100 hotels over we’ve launched or acquired in the past four years,
the next decade. complementing both our voco™ conversion brand
in the upscale space and our existing Luxury &
As a collection brand, it will appeal to owners of
Lifestyle portfolio, which already spans more than
high-quality independent Luxury & Lifestyle hotels
400 hotels and 100,000 rooms.
seeking to quickly benefit from IHG’s world-class
technology and revenue systems, operational With conversions already growing to represent a
expertise and loyalty offer, without the need for quarter of our signings over the past 18 months,
high upfront costs or compromise on a property’s there’s a clear opportunity to go even further with
unique character, style or name. our new collection brand, which will operate in
a segment worth more than $100bn in rooms
In turn, IHG welcomes exclusive properties into
revenue in 2019, and where there are currently
our portfolio that will accelerate our growth and
more than 1.5 million independent rooms. Watch
meet increasing appetite from luxury & lifestyle
this space!

Inside IHG | 2021 Half Year Results 9

Figures correct as of 10 August 2021
 Redefining
Summary

everyday travel
Regions

“As a member of avid Since launching in 2017, avid® has gone from strength to strength,
Hotels’ Owner Advisory celebrating its 40th opening in July and a rapidly growing pipeline.
Board, I take a great pride We take a look at the secret of its success.
and ownership in the
Features

growth and momentum of

this brand and what the By the end of the year, our avid estate is expected Despite the pandemic, the brand continues to
future holds.” to hit the 50 mark, but we’ve got our eye firmly on grow strongly, with the opening of more than
reaching the thousands in the years ahead. There 30 avid hotels since the start of 2020 showing
are already 175 hotels in the pipeline, with more the trust owners have in the proposition and its
Mitesh Patel ability to deliver strong returns, even during the
than 25 under construction across the US, Canada
President of Paragon toughest of times for our industry.
and Mexico.
Hotel Company
So, why is the avid brand proving so successful? Enhancing growth prospects even further, we
Well, avid hotels are simple to build, operate and recently celebrated our first-ever dual-branded
maintain, which means they have become very design prototype with Candlewood Suites®, which
popular with hotel developers. We also have a combines two exceptional midscale brands in an
integrated space. Available in select markets, it
laser-like focus on efficiency and maintenance,
shows how we continue to work with owners to
which means lean teams and fewer overheads for
adapt our brands.
owners, which in turn helps shave dollars off the
overall room costs for guests looking for great “With high construction and labour costs
quality at a fair price. A match made in heaven impacting the entire industry, we’re working
right now in the US midscale market. extremely hard to ensure that the build costs and
operating expenses for our owners are allocated
“Guests are finding this brand and loving what to what matters most to our guests,” says Adam.
it stands for: cleanliness, good value, consistent
quality – these are all things that are more “The pace of new openings is ramping up right
important than ever before,” says Adam DeLange, now, and it’s encouraging to see the hotels that
Director of Brand Strategy & Commercial have been open longer consistently, on average,
Performance. “This has led to very strong Guest outperform their competitors.”
Love scores and 94% of guests say we exceeded
their expectations for cleanliness at our hotels.”

Inside IHG | 2021 Half Year Results 10

Figures correct as of 10 August 2021
 Helping our
hotels meet
Summary

rising demand
Regions

As travel demand increases and

occupancy levels rise in our hotels around
the world, we’re stepping up with new
tools and support to help our teams meet
Features

demand and guest expectations.

It’s amazing to see just how quickly things are improving around the As well as strengthening the size of our teams, we’re also improving how we
world, and while some countries still have a way to go, people are support and develop our existing talent so they have access to opportunities
travelling and connecting freely in many of our biggest markets. It’s that will help them forge a rewarding career at IHG. This includes new
a milestone moment in this recovery, and as more guests head back systems and talent profiles to help us identify our leaders of tomorrow
through our hotel doors, we need to make sure our teams are geared up and allow us to fast track their development. We’ve also updated our GM
and supported to welcome and look after them. programme to provide a three-stage Begin, Belong and Beyond learning
experience, which ensures our GMs have access to the knowledge and
One of the big challenges in our industry right now is recruiting support they need to thrive and lead high-performing teams.
and retaining talent to meet demand, and so we’re connecting our
owners with agencies to help them find the right people. We’re also We need to make sure everyone knows the world of hospitality is full of
providing tailored managed and franchised hotel solutions, which opportunities. So we’re also partnering with AHLA and UK Hospitality to
include new hiring resources to secure the right candidates, using our develop the next generation of talent, and supporting the Sustainable
masterbrand to showcase how rewarding it is to work for IHG and our Hospitality Alliance’s global youth employment programme to give people
brands, deepening our partnerships with job platforms, and increasing the skills they need to take their first steps towards a rewarding career.
awareness of vacancies through targeted social media content.

Inside IHG | 2021 Half Year Results 11

Figures correct as of 10 August 2021
 Satisfied customers
Our recent Americas Hotel Recovery Series proved very popular with
Summary

owners, who praised the impactful way it dealt with the pressing issues they
face today, from recruitment and creating the right brand service culture, to
providing enhanced food and beverage experiences. They’ve told us first-
hand how it’s put their teams on the front foot when it comes to meeting
guest expectations, streamlining operations and delivering True Hospitality
to an increasing number of guests.

As we work to give our hotels a competitive edge, it’s clear we must

Regions

continue doing all we can to protect Guest Love scores across our global
estate. If we keep providing great experiences, we’ll drive repeat business

“
to our hotels, which will increase both our owners’ returns and our market
share. To ensure each hotel is maximising its performance, we’re rolling out
our Guest Love Series in EMEAA to provide every property with a clear plan The Hotel Recovery Series
for progress, while GMs will receive one-to-one consultations to help put
addresses the challenges we’re
Features

these plans into action.

facing as an industry, while also

Self-service with a smile helping us to drive business
We all know that one of the biggest drivers of Guest Love scores is
breakfast, so the reintroduction of self-service breakfasts for our Holiday
and be competitive in these
Inn®, Holiday Inn Express® and Staybridge Suites® brands in the US marks challenging times.”
an important step towards recovery. Our procurement teams have also
done a fantastic job to rapidly supply equipment to support this safe Joe Appiah
reintroduction, while also ensuring the new options are 10-15% less costly GM, Holiday Inn Express & Suites
than those on offer before the pandemic. Clearwater, Florida

Many of our full-service brands in the US are also seeing a return to table
service for breakfast and dinner, so we’ve built in a little flexibility to help
owners flex options based on demand. And where safety guidelines don’t
allow for our guests’ usual choices, we’re providing innovative enhanced
options, from coffee barista experiences to a chef’s table in their rooms.

To make sure we keep hold of great F&B ideas, GMs from across the
Americas and EMEAA are now using our FUSE platform to pass on
their expertise to others. It’s proving a brilliant way of showcasing the
tremendous knowledge, resourcefulness and creativity of our hotel teams
– keep it coming!

Inside IHG | 2021 Half Year Results 12

Figures correct as of 10 August 2021
Summary

Shaping our digital future

Regions

We checked in with George Turner, Chief Commercial & Technology Officer,

to hear about the exciting work underway for guests and owners.
Features

How would you describe IHG’s approach to C&T? streamlined booking and on-property amenities, services and
more. We’re kicking off testing later this year, so stay tuned.
Creating digital advantage is a priority for all areas of the business,

“
so we’re constantly seeking ways to innovate through collaboration
with other teams. But we can’t invest in technology for the sake The rollout of digital check-in (DCI) looks to be
of it, nor can we invest in every option. We have to be thoughtful gathering pace. What’s the latest and where We’re constantly seeking
and look at what will make the biggest difference to meeting guest can the technology take us next? ways to innovate through
expectations for seamless, tailored experiences, while also driving
value for our owners and finding targeted ways to make sure our A lot of work has gone into DCI to ensure we get it right. Launched collaboration, and it’s
systems, loyalty offer and marketing approach are as powerful as in February, it’s now in around 3,300 hotels in the US and Canada
possible. We’re building great momentum and it’s exciting to see and expected to hit 4,000 by the end of the year. We’ve also exciting to see what’s on
what’s on the horizon. started pilots at hotels in EMEAA, MLAC, and Greater China and the horizon.”
making progress there.

We’ve heard there’s going to be a new IHG App. DCI is changing the way guests interact with our hotels and George Turner
our ops team have been doing some great work helping hotels Chief Commercial &
What can you tell us? Technology Officer
achieve a 90% fulfilment rate. So as DCI expands globally, C&T are
Yes, we’re working with our marketing teams to deliver a powerful thinking ahead to what’s next, and the natural progression is front
next-generation app that will deliver more features and an improved, desk digitization, where a hotel colleague can grab a tablet and
modernised experience for our customers. It will enable greater check-in a guest at the valet when they pull up or while they enjoy
engagement with IHG Rewards® members and support guests a drink at the bar. This will take digital check-in to the next level
throughout their travel journey, from dreaming and planning to by providing flexibility for guests and colleagues and reducing
operational costs for hotels.

Inside IHG | 2021 Half Year Results 13

Figures correct as of 10 August 2021
 Many of our innovations are powered by IHG for this, we’re currently itemising the inventory in every room in
every hotel.
Concerto™. How is it taking IHG forward?
The GRS will also assist hotels in managing tasks, from sorting
IHG Concerto is a first-of-its-kind cloud-based platform that’s
guest complaints so the most recent appear at the top of the page,
allowing us to rollout new functions quickly and at scale. For
to merchandising non-room revenue like parking, F&B vouchers or
guests, it underpins things like DCI, while for owners, it supports
IHG Rewards points.
our Concerto for Owners platform, which gives them real-
Summary

time performance data so they can run their businesses more

effectively.
How do the C&T team’s external partnerships
Two other critical elements of the platform are our pricing and give us a competitive advantage?
inventory management capabilities powered by our Guest
Reservation System (GRS), which we developed with Amadeus, I’ve mentioned Amadeus, but what immediately comes to mind
who are industry leaders in this area. GRS is live in all regions, and is our relationship with Amazon Web Services (AWS) and Google
the next phase is to create a best-in-class booking experience to grow our cloud-based platforms. The goal is for 75% of our
Regions

for guests that also drives more value for owners – and the key is apps and platforms to live on the cloud – and that means that the
attribute-based selling, where a room is priced to reflect its unique infrastructure is already in place to launch new hotel products and
attributes, such as a view of London’s Tower Bridge. In preparation services at pace, saving time and money.

IHG Studio is a great example. When we build applications like this

on AWS, it eliminates the heavy lifting, so we can turn innovative
ideas into concepts, receive feedback and get the final product to
Features

market much faster.

“ The goal is for 75% of our apps and

platforms to live on the cloud – and
that means that the infrastructure is
already in place to launch new hotel
products and services at pace, saving
time and money.”

George Turner
Chief Commercial &
Technology Officer

Inside IHG | 2021 Half Year Results 14

Figures correct as of 10 August 2021
 Giving back and giving thanks
Are you ready to make a difference in our communities and recognise the inspiring efforts of our hotels?
Summary

After all we’ve been through, it’s important we continue to recognise

the many ways our teams are bringing True Hospitality to our guests,
communities and colleagues – and this year’s Giving for Good month
Regions

provides the perfect opportunity. Taking place in September, it’s open to

everyone at IHG and it’s easy to get involved, whether through gestures
big or small, coming together in teams or making a difference at home.

How to get involved in the action?

Features

We’re dedicating September’s Giving for Good month to ‘giving back’

and ‘giving thanks’, where hotel and corporate colleagues will once again
be encouraged to get involved with their local communities, where it is
safe to do so. Every activity submitted on givingforgood.ihg.com will be
entered into our annual Giving for Good awards, with the regional winners
announced in October.

We’ll also be taking time to recognise the wonderful efforts our hotel
teams are making throughout our recovery with a global thank you
campaign. You can share your thanks on your social channels via our
digital thank you card, tagging your favourite IHG hotels, and we’ll also be
showcasing some of the best stories of how our hotels are stepping up
to support our guests and responding to various challenges as demand
picks up.

Tell us how you are making a difference and be

entered into our awards.
Need inspiration? Head to givingforgood.ihg.com to take a look at some
of the actions that have been undertaken by colleagues around the world
and log your activities to be entered into our awards.

Don’t forget to share your stories on social using #IHGGivingforGood

Inside IHG | 2021 Half Year Results 15

Figures correct as of 10 August 2021