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Teamworks! Game: Summary Report

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TeamWorks!

Game
Summary Report
Below is a transcript of your progress through the game:

1. How do you respond to the patient as he struggles with his side rail?
Your Answer: Ask patient to calm down (Less than ideal response)

Telling someone to "calm down" when they are upset can appear dismissive. Listening to Mr.
Marchand's concerns would promote partnership with him.
Key IP competency: Patient/family centred care

2. How do you respond to the patient as he struggles with his side rail?
Your Answer: Move closer, offer to help (Best response)

Standing close to the patient ensures he won't fall and lowering the rail reduces the source of
irritation for Mr. Marchand. Refocusing the conversation on the patient's concern opens the door
for him to tell you his story.
Key IP competency: Patient/family centred care

3. What is the most helpful thing you could do at this point?


Your Answer: Find out more about this disagreement (Best response)

This action gives the clients the choice to proceed and is a constructive step to address their
conflict. Listening respectfully and focusing on the clients' perception of the problem creates a
safe environment in which to analyze the cause of the conflict and explore solutions to it.
Key IP competency: Conflict resolution

4. How can you start to deal with this couple's conflict?


Your Answer: Ask visitor to wait outside the room (Best response)

Encouraging family to participate in care planning is good, but you have not met this person
before and cannot assume Mr. Marchand wants to include him in this discussion. Once you have
Mr. Marchand's permission, you can proceed.
Key IP competency: Patient/family centred care

5. You have now learned a lot about this family's concerns. What do you do with this new
information?
Your Answer: Share information with this team member (Best response)

Although it can be challenging to approach someone you do not know, sharing information in a
timely manner is vital to ensure that patient-centred care decisions are developed. Using the
SBAR framework will help you be concise and comprehensive.
Key IP competency: Interprofessional communication

6. Is something missing from this conversation?


Your Answer: Provide your recommendation (Best response)

This answer is specific and concise, and shows understanding that accessing the skills and
knowledge of other team members will enhance this patient's care.
Key IP competency: Interprofessional communication

7. Too bad there wasn't time to finish your SBAR conversation! But you've made a good start.
Now you have a new challenge: You don't know how they do things here. How can you find out
more about the team meeting this person mentioned?
Your Answer: Ask someone who might know (Best response)

This is the most time effective way to get answers in this situation. Team members working
collaboratively know they can ask questions to enhance care. What did this colleague do to help
you feel at ease and part of a team?
Key IP competency: Interprofessional communication

8. The doctor has said Mr. Marchand is medically ready to go home. Do you need to continue
describing Mr. Marchand's concerns?
Your Answer: Yes, you need to continue (Best response)

Interprofessional collaborative teamwork is supported by shared decision making, and leadership


can ‘move' between individuals. The goal is optimal patient outcomes, and effective teams
support speaking up.
Key IP competency: Collaborative leadership

9. Time is limited and there are many patients yet to discuss. Which is the best way to share
information about Mr. Marchand's pain issue?
Your Answer: Mention your concern now (Best response)

Time is always a concern, but the team goal is optimal patient health, and speaking up while
you're in the meeting is the quickest way to achieve this goal in this case. What responses from
the team supported your actions here?
Key IP competency: Team functioning

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