Robert Stewart: 3716 Greenock CT Columbus Ohio, 43228 512-665-9452
Robert Stewart: 3716 Greenock CT Columbus Ohio, 43228 512-665-9452
Robert Stewart: 3716 Greenock CT Columbus Ohio, 43228 512-665-9452
COMPUTER SKILLS
Windows server 2003, Windows server 2003 r2
Windows server 2008, Windows server 2008 r2, server 2012, 2016, 2019
SQL server
GTT cloud portal
Virus removal, Software and hardware upgrades, Backup management, security appliance and network
systems
Evaluate the individual’s technology use and needs and recommend improvements, such as hardware and
software upgrades, maintain the peripherals, such as printers, that are connected to the network
Monitor system performance and provide security measures, troubleshooting and maintenance as needed.
Adapt and modify existing software to meet specific needs
Stay abreast of advancing technology
Proficient in Microsoft Office, Excel, Power Point, Word and Outlook
WORK EXPERIENCE
Systems Engineer
Assisted clients with technical issues submitted through the ticketing system and via phone and
email. Troubleshot issues from the desktop level to the server level. Managed client back ups. Assisted clients with any
voice issues they had using the on prem Mitel software. Worked with customers in a
hosting environment for thin clients using vmware vsphere.
NOC Technician
Work directly with large ISPs such as, Verizon, ATT, Windstream, CenturyLink, etc.
Responsible for managing network connectivity for a large number of our clients. Troubleshot phone issues (hosted PBX
or wholesale, 800 ORIG and dialer traffic) for our customers. Worked with sql server and CCHD/RTC client, which a call
center type of cloud platform for one of our customers. Looked through pages of dumped data/code to find issues with
the front end RTC customer agent portal. Resolved server related issues by remoting into customer servers and
performing various steps to resolve customer’s issue. I worked with Onesource/GTT cloud platform on a regular/daily
basis. Pulling CDRs and combing through the sip trace to find the issue a customer was having and resolve it as quickly
and efficiently as possible. Created forwards and holiday time schedules as well as emergency call forwards. I did this on
the back end and in the GTT cloud portal.
Sonus Insight
RTC/CCHD
Empirix Hammer Trace
SIPNAV
Veraz Control Switch (VOIP Softswitch)
Phaseware Ticketing System
Ipath Ticketing System
Atlassian/Confluence
Solarwinds
Solarwinds Web Helpdesk
Various network monitoring dashboards/tools.
Used various tools and ticketing systems simultaneously
Monitors network connectivity for customers. Troubleshot connection and opened tickets with ISPs.
Investigated reported call issues and opened tickets with offending ULC (underlying carrier)
Investigated on-net hosted PBX issues and if issue couldn’t be resolved internally, referred to ULC.
IT Consultant/Technician
Maintained clients’ servers and workstations. Setup active directory, dns, and domain group policies. Deployed voip
systems for current and new clients. Point of contact for multiple clients whom I exclusively supported, remotely and on
site. Performed virus removals and system repairs for business clients and residential.
Operator/Crew Leader
Monitored and recorded pipeline cathodic protection, Set up and monitored rectifiers, Registered GPS coordinates, Took
core samples to determine pipe corrosion and monitor release of gas or electricity, Prepared, edited and uploaded data
collection to submit to clients
EDUCATION
REFERENCES
Diko Maybalian, Owner – Technology for the good (Non-Profit technology consultant) - Cedar Park Texas
512-777-8059 diko@technologyforgood.org