Lesson 4 - SM 1 Types of Strategies
Lesson 4 - SM 1 Types of Strategies
Types of Strategies
The model illustrated in figure 2-1 provides a conceptual basis for applying strategic
management. Defined and exemplified in Table 2-1, alternative strategies that an enterprise
could pursue can be categorized into thirteen actions: forward integration, backward integration,
horizontal integration, market penetration, market development, product development,
concentric diversification, conglomerate diversification, horizontal diversification, joint venture,
retrenchment, divestiture, liquidation, and a combination strategy. Each alternative strategy has
countless variations. For example, market penetration can include adding salespersons,
increasing advertising expenditures, couponing, and using similar actions to increase market
share in a given geographic area.
1. Integration Strategies
Some industries in the United States (such as the automotive and aluminum
industries) are reducing their historical pursuit of backward integration. Instead of
owning their suppliers, companies negotiate with several outside suppliers. Ford and
Chrysler by over half of their components parts outside suppliers such as TRW, Eaton,
General electric, and Johnson Controls. Deintegration makes sense in industries that
have global sources of supply. Outsourcing, whereby companies use outside suppliers,
shop around, play one seller against another, and go with the best deal, is becoming
widely practiced.
Global competition is also spurring firms to reduce their number of suppliers and
to demand higher levels of service and quality from those they keep. For example,
Motorola recently reduced its number of suppliers from 10,000 to 3,000. Xerox cut its
suppliers from 5.,000 to 500, Digital Equipment cut from 9,000 to 3,000, General Motors
from 10,000 to 5,500, and Texas Instruments from 22,000 to 14,000. Although
traditionally relying on many suppliers to ensure uninterrupted supplies and low prices,
American firms are now following the lead of Japanese firms, who have far fewer
suppliers and closer, long-term relationships with those few. “Keeping track of so many
suppliers is onerous,” says Mark Shimelonis of Xerox.
2. Intensive Strategies
A market penetration strategy seeks to increase market share for present products and
services in present markets through greater marketing efforts. This strategy is widely
used alone and in combination with other strategies. Market penetration includes
increasing the number of salespersons, increasing advertising expenditures, offering
extensive sales promotion items, or increasing publicity efforts. Procter & Gamble is an
example of this, spending heavily on advertising to increase market share of Venezia, its
upscale perfume. Its advertising campaign includes full-page ads with scent strips in
glossy magazines. Microsoft’s multimillion dollar advertising campaign to promote the
new Window 95 software is another example.
3. Diversification Strategies
There are three general types of diversification strategies: concentric, horizontal, and
conglomerate. Overall, diversification strategies are becoming less and less popular as
organizations are finding it more difficult to manage diverse business activities. In the 1960s
and 1970s, the trend was to diversify so as not to be dependent on any single industry, but
the 1980s saw a general reversal of that thinking. Diversification is now on the retreat.
Michael Porter of the Harvard Business School says, “Management found they couldn’t
manage the beast.” Hence, businesses are selling, or closing, less profitable divisions in
order to focus on core businesses.
Peters and Waterman’s advice to firms is to “stick to the knitting” and not to stray too
far from the firm’s basic areas of competence. However, diversification is still an appropriate
and successful strategy sometimes. For example, Philip Morris derives 60 percent of its
profits from sales of Marlboro cigarettes. Hamish Maxwell, Philip Morris’ CEO, says, “We
want to become a consumer-products company.” Diversification makes sense for Philip
Morris because cigarette consumption is declining, product liability suits are a risk, and
some investors reject tobacco stocks on principle. In a diversification move Philip Morris
spent $12.9 billion in a hostile takeover of Kraft General Foods, the world’s second-largest
food producer behind Nestle.
Adding new, unrelated products or services for present customers is called horizontal
diversification. This strategy is not as risky as conglomerate diversification, because a
firm should already be familiar with its present customers. For example, Motorola
recently entered the cordless phone market by introducing a flip-top, 7.5-ounce cordless
phone to be sold initially only through Sears Roebuck. AT&T dominates the $700 million
US cordless market with a 48-percent market share, followed by Panasonic with a 10-
percent share and Sony with 8 percent. Motorola is producing the new phones in its
Grayslake, Illinois, factory.
Of the seven regional companies created by the breakup of AT&T, U.S. West
has pursued the most risky diversification strategy. U.S. Qwest, a telecommunications
firm, now owns operations in industries such as cable TV, equipment financing,
advertising services, real estate development, cellular telephones, and publishing.
Based in Denver, U.S. West recently purchased Financial Security Assurance for $345
million, further diversifying into financial services.
4. Defensive Strategies
Joint venture is a popular strategy that occurs when two or more companies form a
temporary partnership or consortium for the purpose of capitalizing on some opportunity.
This strategy can be considered defensive only because the firm is not undertaking the
project alone. Often, the two or more sponsoring firms form a separate organization and
have shared equity ownership in the new entity. Other types of cooperative
arrangements include research and development partnerships, cross-distribution
agreements, cross-licensing agreements, cross-manufacturing agreements, and joint-
bidding consortia.
Retrenchment occurs when an organization regroups through cost and asset reduction
to reverse declining sales and profits. Sometimes called a turnaround or
reorganizational strategy, retrenchment is designed to fortify an organization’s basic
distinctive competence. During retrenchment, strategists work with limited resources
and face pressure from shareholders, employees, and the media. Retrenchment can
entail selling off land and buildings to raise needed cash, pruning product lines, closing
marginal businesses, closing obsolete factories, automating processes, reducing the
number of employees, and instituting expense control systems.
Chapter 11 bankruptcy – allows organizations to reorganize and come back after filing
for a petition for protection. Declaring Chapter 11 bankruptcy allowed the Manville
Corporation and Continental Products to gain protection from liability suits filed over their
manufacture of asbestos products. Million-dollar judgments against these companies
would have required liquidation, so bankruptcy was a good strategy for these two firms.
Similarly, Wang Laboratories recently emerged from Chapter 11 with one of the
strongest balance sheets in the computer industry.
Chapter 12 bankruptcy – was created by the Family Farmer Bankruptcy Act of 1986.
This law became effective in 1987 and provides special relief to family farmers with debt
equal to or less than $1.5 million.
Divestiture has become a very popular strategy as firms try to focus on their core
strengths, lessening their level of diversification. In 1994, U.S. companies completed
divestitures worth a record $22.6 billion. During the first half of 1995, more divestitures
with a market value of $16.7 billion were closed and additional deals worth $18 billion
were pending. In 1994 shares of spun-off companies appreciated an average of 20.2
percent in their first year, compared with the S&P’s rise of 1.5 percent. Brian Finn, co-
head of mergers and acquisitions at First Boston Inc. says “divestitures are the last great
opportunity for companies to dispose of a business tax-tree.” Divestiture to shareholders
is tax-free to both investors and the company; this is not true of divestiture to an
individual or a company. Lee Hillman says, “the day of the conglomerate is a thing of
the past.”
Liquidation is selling all of a company’s assets, in parts, for their tangible worth.
Liquidation is a recognition of defeat and consequently can be an emotionally difficult
strategy. However, it may be better to cease operating than to continue losing large
sums of money. Container-shipping pioneer Malcolm P. McLean liquidated Mclean
Industries, the 115-year old shipping company. Reorganization under Chapter 11
bankruptcy had failed. Based in Charlotte, North Carolina, the company was 85-percent
owned by Mr. McLean.
Organizations cannot do too many things well because resources and talents get
spread thin with competitors gain advantage. In large diversified companies, a
combination strategy is commonly employed when different divisions pursue different
strategies. Also, organizations struggling to survive may employ a combination of
several defensive strategies, such as divestiture, liquidation, and retrenchment,
simultaneously.
More than 10,000 households in Chicago, San Francisco, and Boston today do their grocery shopping
online from home. Peapod, with annual sales over $20 million, provides online grocery shopping through a network
of 4450 employees who fill orders and deliver goods to homes. Time is money, and online grocery shopping can
save a lot of time. Peapod’s cost is $29.95 start-up fee, $4.95 monthly service fee, and 5% of the grocery order. In
return Peapod takes your order by computer, shops for the best prices, and delivers your groceries exactly when you
desire delivery.
About 75% of Peapod’s customers are women, in contrast to most competitors, 75% of whose online
shoppers are men. Peapod’s system allows grocery items to be chosen from menus organized by broad category
(drinks), narrow category (beer), or brand name (Coors). Items can be sorted by cost per ounce or by what’s on sale
to figure out the best buys. This saves consumers money. Shoppers can also add comments, such as “I want green
bananas.” Shoppers see a running tally of their order. Peapod takes coupons, credit cards, checks or online
payments. Online grocery buying reduces impulse buying, thus saving customers money.
Microsoft Chairman Bill Gates predicts that one-third of all grocery sales in the United States will be
purchased electronically by the year 2005. This is an expected huge shift in the &400 billion US grocery business,
where only 1% of groceries are now bought from home, and that mostly by phone rather than computer. Strategic
implications of this trend are immense for food wholesalers and retailers.
Source: Adapted from Susan Chandler, “The Grocery Cart in your PC,” Business Week, (September 11, 1995); 63-
64.
Horizontal Integration Seeking ownership or increased First Union Bank acquires First
control over competitors Fidelity Bancorp.
Market Penetration Seeking increased market share Johnson Insurance doubles its
for present products or services number of agents in Mexico.
in present markets through
greater marketing efforts
Product Development Seeking increased sales by Chrysler will soon offer Prowler,
improving present products or a hot-rod-styled sports car.
services or developing new ones
Concentric Diversification Adding new, but related products Gannet, the newspaper
or services producer, acquires Multimedia,
the television and cable
company.
Horizontal Diversification Adding new, unrelated products MCI, the phone company, adds
or services for present customers consulting and paging.
Joint Venture Two or more sponsoring firms Ford Motor Company and Song
forming a separate organization Cong Diesel in Vietnam build an
fir cooperative purposes auto assembly plant near Hanoi.
Liquidation Selling all of a company’s assets, Ribol sells all its assets and
in parts, for their tangible worth ceases business.
Table 2-3 reveals situations, conditions, and guidelines for when various alternative
strategies are most appropriate to pursue. For example, note that a market development
strategy is generally most appropriate when new channels of distribution are available that are
reliable, inexpensive, and of good quality; when an organization is very successful at what it
does, when new untapped or unsaturated markets exist; when an organization has the needed
capital and human resources to manage expanded operations; when an organization has
excess production capacity; and when an organization’s basic industry is rapidly becoming
global in scope.
TABLE 2-3
Guidelines for Situation When Particular Strategies Are Most Effective
FORWARD INTERGRATION
When an organization’s present distributors are especially expensive, or unreliable, or incapable
of meeting the firm’s distribution needs
When the availability of quality distributors is so limited as to offer a competitive advantage to
those firms that integrate forward
When an organizations competes in an industry that is growing and is expected to continue to
grow markedly; this is a factor because forward integration reduces an organization’s ability to
diversify if its basic industry falters
When an organization both has the capital and human resources needed to manage the new
business of distributing its own products
When the advantages of stable production are particularly high; this is a consideration because
an organization can increase the predictability of the demand for its output through forward
integration
When present distributors or retailers have high profit margins; this situation suggests what a
company could profitably distribute its own products and price them more competitively by
integrating forward
BACKWARD INTEGRATION
When an organization’s present suppliers are especially expensive, or unreliable, or incapable of
meeting the firm’s needs for parts, components, assemblies, or raw materials
When the number of suppliers is few and the number of competitors is many
When an organization competes in an industry that is growing rapidly; this is a factor because
integrative-type strategies (forward, backward, and horizontal) reduce an organization’s ability to
diversify in a declining industry
When an organization has both the capital and human resources needed to manage the new
business of supplying its own new materials
When the advantages of stable prices are particularly important; this is a factor because an
organization can stabilize the cost of its raw materials and the associated price of its product
through backward integration
When present suppliers have higher profit margins, which suggests that the business of supplying
products or services in the given industry is a worthwhile venture
When an organization needs to acquire a needed resource quickly
HORIZONTAL INTEGRATION
When an organization can gain monopolistic characteristics in a particular area or region without
being challenged by the government for “tending substantially” to reduce competition
When an organization competes in a growing industry
When increased economies of scale provide major competitive advantages
When an organization has both the capital and human talent needed to successfully manage an
expanded organization
When competitors are faltering due to a lack of management expertise or a need for particular
resources that your organization possesses; note that horizontal integration would not be
appropriate if competitors re doing poorly because overall industry sales are declining
MARKET PENETRATION
When current markets are not saturated with your particular product or service
When the usage rate of present customers could be significantly increased
When the market shares of major competitors have been declining while total industry sales have
been increasing
When the correlation between sales and marketing expenditures has historically been high
When increased economies of scale provide major competitive advantage
MARKET DEVELOPMENT
When new channels of distribution are available that are reliable, inexpensive, and of good quality
When an organization is very successful at what it does
when the new untapped or saturated markets exist
when an organization has the needed capital and human resources to manage expanded
operations
when an organization has excess production capacity
when an organization’s basic industry is rapidly becoming global in scope
PRODUCT DEVELOPMENT
When an organization has successful products that are in the maturity stage of the product life
cycle; the idea here is to attract satisfied customers to try new (improved) products as a result of
their positive experience with the organization’s present products and services
When an organization competes in an industry that is characterized by rapid global developments
When major competitors offer better quality products at comparable prices
When an organization competes in a high-growth industry
When an organization has especially strong research and development capabilities
CONCENTRIC DIVERSIFICATION
When an organization competes in a no-growth or a slow-growth industry
When adding new, but related, products would significantly enhance the sales of current products
When new, but related, products could be offered at highly competitive prices
When an organization’s products are currently in the decline stage of the product life cycle
When an organization has a strong management team
CONGLOMERATE DIVERSIFICATION
When an organization’s basic industry is experiencing declining annual sales and profits
When an organization has the capital and managerial talent needed to compete successfully in a
new industry
When an organization has the opportunity to purchase an unrelated business that is an attractive
investment opportunity
When there exists financial synergy between the acquired and acquiring firm ; note that a key
difference between concentric and conglomerate diversification is that the former should be
based on some commodity in markets, products, or technology, whereas the latter should be
based more on profit considerations
When existing markets for an organization’s present products are saturated
When antitrust action could be charged against an organization that has historically concentrated
i=on a single industry
HORIZONTAL DIVERSIFICATION
When revenues derived from an organization’s current products or services would significantly
increase by adding the new, unrelated products
When an organization competes in a highly competitive and/or a no-growth industry, as indicated
by low industry profit margins and returns
When an organization’s present channels of distribution can be used to market the new products
to current customers
When the new products have countercyclical sales pattern compared to an organization’s current
products
JOINT VENTURE
When a privately owned organization is forming a joint venture with a publicly owned
organization; there are some advantages of being privately held, such as the ownership; there
are some advantages of being publicly held, such as access to stock issuances as a source of
capital. Sometimes, the unique advantages of being privately and publicly held van be
synergistically combined in a joint venture
When a domestic organization is forming a joint venture with a foreign company; joint venture can
provide a domestic company with the opportunity for obtaining local management in a foreign
country, thereby reducing risks such as expropriation and harassment by hos country officials
When the distinctive competencies of two or more firms complement each other especially well
When some project is potentially very profitable, but requires overwhelming resource and risks;
the Alaskan pipeline is an example
When two or more smaller firms have trouble with a large firm
When there exists a need to introduce a new technology quickly
RETRENCHMENT
When an organizations has a clearly distinctive competence, but has failed to meet its objectives
and goals consistently over time
When an organization is one of the weaker competitors in a given industry
When an organization is plagued by inefficiency, low profitability, poor employee morale, and
pressure from stockholders to improve performance
When an organization has failed to capitalize on external opportunities, minimize external threats,
take advantage of internal strengths, and overcome internal weaknesses over time; that is, when
the organization’s strategic managers have failed (and possibly been replaced by more
competent individuals)
When an organization has grown so large so quickly that major internal reorganization is needed
DIVESTITURE
When an organization has pursued a retrenchment strategy and it failed to accomplish needed
improvements
When a division needs more resources to be competitive than the company can provide
When a division is responsible for an organization’s overall poor performance
When a division is a misfit with the rest of an organization; this can result from radically different
market, customers, managers, employees, values, and needs
When a large amount of cash is needed quickly and cannot be reasonably obtained from other
sources
When government antitrust action threatens an organization
LIQUIDATION
When an organization has pursued both a retrenchment strategy and a divestiture strategy, and
neither has been successful
When an organization’s only alternative is bankruptcy; liquidation represents an orderly and
planned means of obtaining the greatest possible cash for an organization’s assets. A company
can legally declare bankruptcy first and then liquidate various divisions to raise needed capital
When the stockholders of a firm can minimize their losses by selling the organization’s assets