Name: Keatlaretse Bridgette Surname: Macucwa Module Name: Social Work Practice Module Code: BSW 2605 Assessment No: 2 Due Date: 14 August 2020

NAME: KEATLARETSE BRIDGETTE
SURNAME: MACUCWA
MODULE NAME: SOCIAL WORK PRACTICE
MODULE CODE: BSW 2605
ASSESSMENT NO: 2
DUE DATE: 14 August 2020

TABLE OF CONTENT PAGE
Name and address of the organisation 3
Historical background of the organisation 3
The nature of organisation’s activities 3
Organisational structure and processes 3
Staff component 4
Conditions of work 4
Supervision 4-5
Financial resources 5
Record keeping 5-6
References 6
Reflection 6
2. Name and address of the organisation
Phokeng Trauma Centre
50 arais Street, Rustenburg, South Africa
3. Historical background of the organisation
The Phokeng Trauma Centre was established by the Royal Bafokeng Administration in conjuction
with Impala Mines, Phokeng SAPS and Department of Social Development as a victim
Empowerment Programme project in 2004. The project was registered in 2007 as an
independent Non Profit organization. The major role of the organization is to fulfill the mandate
of broader Victim.
Vision – a non- violent society in south Africa who respects human rights and is committed to
addressing trauma through inclusive healing processes.
Mission – to provide inclusive evidence-based healing processes that addresses the psychosocial
needs of our multiple-wounded society through:
 Restoring the mental health of survivors of violence and torture by means of inclusive
evidence-based healing practices
 Capacity-building for layperson, frontline workers and community in trauma healing
both preventative and curative in nature
 Local and global strategic partnerships that strengthen interventions, enhances
collaboration and shares resources and skills
 Advocacy amongst diverse stakeholders through education and research.
4. The nature of the organisation’s activities

 Advocacy and awareness – advocacy and awareness raising programme is one of the PTC
comprehensive strategy to address problems related gender based violence.
 Trauma support and counseling – is the empathetic, person centered assistance rendered to
the individual following the incident of victimization.
 Witness support programme – going through the criminal justice system as a victim and
witness can be confusing and overwhelming.
 Overnight accommodation for victims – the aim and purpose of the PTC overnight
accommodation at the Centre is to ensure care, safety and protection for victims of rape
and domestic violence during time of emergency.
5. Organizational structure and processes

Phokeng Trauma Centre is operating as NGO it have 18 separate stuff members from RBA and it
functioning with the funds from different funders e.g Social Development, Vodacom, Xtrata,
Royal Bafokeng Administration and Royal Bafokeng Holdings. It serve as community based
project because its serve the community as whole with the programme of victim empowerment.
Doing therapy/counseling awareness campaigns, referrals and support to the victims of
domestic violence, rape and child abuse.
6. Staff component
Refilwe Rammitlwa,
Title - Trauma Support Counselor
Responsibilities – coordinating the victim Empowerment programme and do counseling to
victims.
Coordinate and implement strategic plan of the RBN NGO’S forum.
Initiate and maintain RBN NGO’s linkage programme .
Establish community based cooperatives in the region.
Develop NGO operational plan for coordination of poverty alleviation activities that are in line
with Government calendar events.
Expose NGO’s talents through flea market and exhibitions.
Coordinate capacity buildings for RNB NGO’s sustainability and register the unregistered NGO’s.
Term – June 2004 present 16 years 3 months
Education – university of North West (S.A. Mmabatho)
Bachelor of social science (Honors Degree) majoring with community development studies.
1997-2001
Portia Modisakeng
Title – administrator
Responsibilities – plan, organize, and administer the activities of her department, office, or
division efficiently.
Keep informed of new developments relating to her function and maintain a creative and
experimental attitude towards change, in order to continuously improve the operation of her
area of responsibility.
Provide information and reports to the board at request of the President.
Perform any other duties assigned or delegated by her immediate supervisor.
Term - +4 year
Education – National Diploma in Business Admin
7. Condition of work
Phokeng Trauma Centre has placed hundreds of young people with internship and employment
opportunities. Promoting youth volunteer and community services, run in collaboration with
NYDA youth build programme that offers volunteers a comprehensive programme that integrates
academic achievement, work experience, social action, leadership development and personal
transformation in a single project. It is a good company, capacitate it’s employees and strive for
excellence in its execution of its programme. Challenge is no benefits, no job security and no 13th
cheque, the company has resources and the team is great, great team work spirit. The work place
culture is very well-rounded; the office manager style is an open door policy where everything is
open to everyone.
8. Supervision or human resource performance management and development

Supervision is mostly done through group supervision since this is the most cost-effective
method and provides range of learning experiences.
 The administrative function of supervision includes aspect such as orientation regarding
the welfare organization and practical work requirement, liaison with the contact
person of the organization, record keeping, supervision interventions, reports and the
assessment performance.
 The support function supervision is very important because employees are confronted
with the “real world” of social work and a variety of client problems. The supervisor has
to build a climate of trust in which the employees can honestly share their feelings and
experiences, recognise achievements and manage personal blockages or painful
experiences objectively and openly. In group supervision, the peer group members also
provide valuable support to one another.
 As part of the educational function, the supervisor helps supervisees to identify their
preferred learning style and barriers to learning. The supervisor also assesses the
employees’ knowledge and skills and identifies with the employees gaps for
development. The educational needs of employees may be met by a variety of teaching
techniques including didactic teaching, the attendance of a workshop on the specific
needs, the reading of articles or other relevant literature, roleplaying and group
discussion.
9. Financial resources
The Phokeng Trauma Centre is a centralized ape and trauma support entre that assist victims
and survivors of crime, domestic violence, child neglect and physical and sexual assault,
including rape. It has received funding from RBN for the past two years and continuous to play
critical role in the RBN community. The organization has partnered with government,
communities, business and international organization, such as UN, who have been providing
financial and non-financial support.
10. Record keeping

Organisation make use of various technologies in their recording and report writing. The
technologies that are used, among others, are computers, the telephone, shredding machines,
fax machines, and internet. The internet has come with various software systems that are used
in practice to source information, communicate information about organization to the public,
communicate with clients, do fundraising, convert and store information of the organization and
that of client.
Advantage of technology – technology has greatly expanded the organisation’s ability to assist
people in need, because social workers can provide a variety of online services including online
counseling, telephone counseling, video conferencing, email and text messages. One of the
most noticeable benefits of technology is that it has made it easier for information to be made
widely available.
Technological challenges – however, the new technological development have also raised
many challenges and questions in terms of ethical social work practice. Can social work
guarantee that the group for adolescence teenage mothers she conducts via videoconferencing
or Facebook will be confidential? There is no assurance that the telephone conversation with
clients about private issues of the clients is confidential.
References
Ms GB Bhuda, DR ML Shirindi and Prof Botha
Reflection
 I can discuss the different roles of social work with a multidisciplinary team in various
setting of practice.
 I have learnt that there are various roles need to be practiced as a social work,
supervisor role, role as manager, interpersonal role, information role and decision
making role.
 Yes, the priority of the organization is the well-being of the community and the well-
being of humans.

Name: Keatlaretse Bridgette Surname: Macucwa Module Name: Social Work Practice Module Code: BSW 2605 Assessment No: 2 Due Date: 14 August 2020

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Name: Keatlaretse Bridgette Surname: Macucwa Module Name: Social Work Practice Module Code: BSW 2605 Assessment No: 2 Due Date: 14 August 2020

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NAME: KEATLARETSE BRIDGETTE

MODULE NAME: SOCIAL WORK PRACTICE

MODULE CODE: BSW 2605

DUE DATE: 14 August 2020

Name and address of the organisation 3

Historical background of the organisation 3

The nature of organisation’s activities 3

Organisational structure and processes 3

Record keeping 5-6

4. The nature of the organisation’s activities

5. Organizational structure and processes

8. Supervision or human resource performance management and development

10. Record keeping

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