TRUE FOOD SERVICE EQUIPMENT, INC.

2001 East Terra Lane • O’Fallon, Missouri 63366-4434

(636)-240-2400 • FAX (636)-272-2408 • INT'L FAX (636)272-7546 • (800)-325-6152
Parts Department (800)-424-TRUE • Parts Department FAX# (636)-272-9471

INSTALLATI O N MAN U AL F O R G D M F R E E Z E R /
REFRI GERATO R ( S WIN G AND S LID E D O O R )

TABLE OF CONTENTS
Safety Information
Safety Precautions 1
GDM Do’s and Don’ts 2
Proper Disposal 3
Connecting Electricity 4
Adapter Plugs 4

Installation / Operation Instructions

Ownership 5
Required Tools 5
Uncrating 5
Leveling Cabinet 6
Installation of Optional Leg/Castors 7
Installing GDM-10 & GDM-12 8
Slide Door Operation Instructions 9
Wire Gauge Chart 10
GDM-23 Sealing Cabinet to Floor & Electrical Inst. 11
Start-up 12
Shelving Installation/Operation & Light Switches 13
Installing Trueflex Bottle Organizers 14
Grasslin Defrost Timer (Freezer Units Only) 15
Field Troubleshooting (Freezer Units Only) 16-17
Light Cover Install for GDM-10F & GDM-12F 18
Contour Bottle Handle Installation 18

Maintenance, Care & Cleaning

GDM-49 Cleaning Condenser Coil 19-20
Temperature Control Adjustment 21
Stainless Steel Equipment Care & Cleaning 22-23
Light Bulb Replacement 23
Warranty (U.S.A. & CANADA ONLY!) 24
*Spanish, German, French, Dutch and Arabic versions included.
CONGRATULATIONS!
You have just purchased the finest commercial
refrigerator available. You can expect many years of
GDM-69 trouble-free operation.

GD M (G LASS DOOR
®

ME RCHANDISERS)
FRE E Z E R / REFRIG ERATOR
S WING & SLIDE DOOR
GDM® is a trademark of True Manufacturing Company.
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 True Food Service Equipment, Inc.

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True Food Service Equipment, Inc.
SAFETY INFORMATION

How to Maintain Your

Refrigerator to Receive the Most
Efficient and Successful Operation
You have selected one of the finest commercial refrigeration units made. It is
manufactured under strict quality controls with only the best quality materials
available. Your TRUE cooler when properly maintained will give you many
years of trouble-free service.

WARNING!
Use this appliance for its intended purpose as described in this Owner Manual.

This cabinet contains fluorinated greenhouse gas covered by the Kyoto Protocol
(please refer to cabinet's inner label for type and volume,
GWP of 134a= 1,300. R404a= 3,800).

SAFETY PRECAUTIONS
When using electrical appliances, basic safety precautions should be followed, including the following:
• This refrigerator must be properly installed NOTE: We strongly recommend that any
and located in accordance with the Installation servicing be preformed by a qualified
Instructions before it is used. technician.
• Do not allow children to climb, stand or hang • Unplug the refrigerator before cleaning and
on the shelves in the refrigerator. They could making repairs.
damage the refrigerator and seriously injure • Setting temperature controls to the 0 position
themselves. does not remove power to the light circuit,
• Do not touch the cold surfaces in the freezer perimeter heaters, or evaporator fans.
compartment when hands are damp or wet.
Skin may stick to these extremely cold surfaces.
• Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliance.
• Keep fingers out of the “pinch point” areas;
clearances between the doors and between
the doors and cabinet are necessarily small; be
careful closing doors when children are in the
area.

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SAFETY INFORMATION

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True Food Service Equipment, Inc.
SAFETY INFORMATION

DANGER!
RISK OF CHILD ENTRAPMENT

PROPER DISPOSAL OF THE REFRIGERATOR

Child entrapment and suffocation are not problems Refrigerant Disposal
of the past. Junked or abandoned refrigerators are Your old refrigerator may have a cooling system
still dangerous… even if they will sit for “just a few that uses “Ozone Depleting ” chemicals. If you are
days.” If you are getting rid of your old refrigerator, throwing away your old refrigerator, make sure the
please follow the instructions below to help refrigerant is removed for proper disposal by a
prevent accidents. qualified service technician. If you intentionally
Before You Throw Away Your Old Refrigerator or release any refrigerants you can be subject to
Freezer: fines and imprisonment under provisions of the
• Take off the doors. environmental regulations.
• Leave the shelves in place so that children may
not easily climb inside.

USE OF EXTENSION CORDS

NEVER USE AN EXTENSION CORD! TRUE will not warranty any refrigerator that has been connected to
an extension cord.

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 True Food Service Equipment, Inc.
SAFETY INFORMATION

WARNING!
HOW TO CONNECT ELECTRICITY
Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
For personal safety, this appliance must be properly grounded.

The power cord of this appliance is equipped could cause a fire hazard from overheated wires.
with a 3-prong (grounding) plug which mates Never unplug your refrigerator by pulling on the
with a standard 3-prong (grounding) wall outlet to power cord. Always grip plug firmly and pull
minimize the possibility of electric shock hazard straight out from the outlet.
from this appliance. Repair or replace immediately all power cords that
Have the wall outlet and circuit checked by a have become frayed or otherwise damaged. Do not
qualified electrician to make sure the outlet is use a cord that shows cracks or abrasion damage
properly grounded. along its length or at either end.
If the outlet is a standard 2-prong outlet, it is your When removing the refrigerator away from the wall,
personal responsibility and obligation to have it be careful not to roll over or damage the power
replaced with the properly grounded 3-prong wall cord.
outlet.
The refrigerator should always be plugged into
it’s own individual electrical circuit, which has a
voltage rating that matches the rating plate.
This provides the best performance and also
prevents overloading building wiring circuits which

USE OF ADAPTER PLUGS

NEVER USE AN ADAPTER PLUG! Because of potential safety hazards under certain conditions, we strongly
recommend against the use of an adapter plug.
(North America Use Only!)
NEMA plugs
TRUE uses these types of plugs.
If you do not have the right outlet
have a certified electrician install
the correct power source.

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True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS

INSTALLATION / OPERATION INSTRUCTIONS

OWNERSHIP
To insure that your unit works properly from the first Before you start to install your True unit, carefully
day, it must be installed properly. We highly recommend inspect it for freight damage. If damage is discovered,
a trained refrigeration mechanic and electrician install immediately file a claim with the delivery freight carrier.
your True equipment. The cost of a professional
installation is money well spent.
True is not responsible for damage incurred during
shipment.

REQUIRED TOOLS
• Adjustable Wrench
• Phillips Head Screwdriver
• Level

UNCRATING
Step 1 styrofoam blocks taped to the top of the door tracks (see
The following procedure is recommended for uncrating image 3). The shipping blocks are orange in color and
the unit: by opening the door a little the blocks can be removed
(see images 4-6). Do not throw the bracket or blocks
A. Remove the outer packaging, (cardboard and away. For future cabinet movement the bracket and
bubbles or styrofoam corners and clear plastic). Inspect blocks will need to be installed so the glass door does
for concealed damage. Again, immediately file a claim not receive any damage. (See image for bracket and
with the freight carrier if there is damage. shipping block removal)
B. Move your unit as close to the final location as
possible before removing the wooden skid.
Note: Keys for coolers with door locks are located in
C. Remove door bracket on swinging glass door models warranty packets.
(see image 1-2). Sliding glass door models contain
shipping blocks (three for each door). Remove the two

1 2 3

4 5 6
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 True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
LOCATING
Step 2 A B
A. Remove louver from the front of cabinet and
backguard (if applicable) from rear of cabinet.
B. Skid bolts are located in each of 4 corners inside
cabinet bottom. (See photo A).
C. Remove skid bolts. (See photo B).
D. Cut straps if applicable. (See photo C). Removing skid from C
E. Carefully lift cabinet off of skid. bottom of cabinet.

LEVELING
Step 3 Warning
A. Set unit in its final location. Be sure there is ade- Compressor warranties are void if the unit is more
quate ventilation in your room. Under extreme than 7 ft. (2.1m) from plug-in connection.
heat conditions, (100°F+, 38°C+), you may want
to install an exhaust fan.
Warning
Warranty is void if ventilation is insufficient.
B. Proper leveling of your True cooler is critical P

to operating success (for non-mobile models).

Effective condensate removal and door opera-
tion will be effected by leveling.
C. The cooler should be leveled front to back and
side to side with a level.
D. Ensure that the drain hose or hoses are posi-

REMOVE COVER MAKE POWER CONNECTION

1227-5
NEPCO/CENTRALAB
tioned in the pan.
E. Free plug and cord from inside the lower rear of
the cooler (do not plug in).
F. The unit should be placed close enough to the
electrical supply so that extension cords are
never used.

REMOTE UNITS (This section applies to remotes

only!)
• Remote cabinets must be ordered as remote. We • Contact True Technical Service for BTU
do not recommend converting from a standard requirements.
self contained to remote system. • No wiring necessary between cabinet and
• All remote cabinets must be hard wired. condensing unit.
• No castors available. • All remote condensing units purchased from
• All remote cabinets come standard using 404A True are 208/230 volts single phase.
refrigerant. If you have any questions regarding this section,
• All remote units come standard with please call True at 1-(800)-325-6152.
expansion valve, liquid line solenoid, heated
condensate pan, and defrost timer when
applicable.
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True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS

INSTALLATION OF OPTIONAL LEGS / CASTORS

Important Safeguard for installation of leg/castor (Images 1-5 demonstrate procedure)
Step 4 B. Install the desired number of shims, making sure
Securing Castors and Legs the slot of the shim is in contact with the threaded
To obtain maximum strength and stability of the stem of the castor. (See image 2)
unit, it is important that you make sure each castor C. If more than one shim is used, turn the slot at a
is secure. Legs are hand-tightened securely against 90° angle so they are not in line.
the lower rail assembly see image 4-5. The bearing D. Turn the bearing race clockwise to tighten
race on the castor of the top edge of the leg must and secure the castor by tightening the anchoring
make firm contact with the rail. bolt with a 3/4 inch open-end wrench or the tool
Unit leveling provided. (See image 3)
Four leveling shims have been provided for leveling
castored units positioned on uneven floors. Shims CAUTION
must be positioned between rail end and bearing To avoid damage to lower rail assembly, slowly raise
race. unit to upright position.
A. Turn the bearing race counter-clockwise until
the cabinet is level. Level front to back and side to Note: Open holes located on the cross members of
side. (diagonally) the frame rail should be plugged before unit is in
use.

1 2 3 4
Thread castor into the For leveling, insert the Use the tool provided to Thread leg into cabinet
underside of cabinet frame shim between the castor tighten the castor into bottom frame rail.
and frame rail. place.

Lower Rail Lower Rail Assembly

Assembly

Rail End
Rail End
Snug Fit
Here

Snug Fit Bearing

Here Race
Leveling Shim

5
The end of the leg
is adjustable to easy
Leg Castor
leveling.

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 True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
INSTALLING OPTIONAL CASTORS ON GDM-10
AND GDM-12 MODELS
Final Location WARNING:
A. Place styrofoam corners behind cooler for cushion Compressor warranties are void if the unit is more than 6
and carefully tilt unit on it’s back. 1/2ft. (1.98m) from plug-in connection.
B. Remove the louvered grill by removing four phillips- K. Proper leveling of your TRUE cooler is critical to
head screws. operating success. Effective condensate removal and
C. Remove the four bolts from the skid with an door operation will be effected by leveling. Adjust
adjustable wrench, and locate the four castors. Castors castors or add shims.
are placed inside cooler, within the bubble wrap.
D. Install one castor in each of the four female threaded
areas as indicated.

NOTE: Two out of the four castors are designated with

an “F” for front. These are provided with hand-brakes.
Position these castors in FRONT of the unit.

E. When all castors have been threaded fully, replace

grill and lift unit; positioning it into its final location.

F. Ensure that the two front castors are positioned

FORWARD as illustrated and locked down with the
hand-brakes.

WARNING:
Unit may tip forward if procedure “F” is not
strictly followed.

G. Units final location should be adequately

ventilated. Conditions where heat exceeds 100ºF require
an exhaust fan.
H. Ensure that the drain hose for hoses are positioned
in the pan.
I. Free plug and cord from inside the lower rear of the
cooler (Do Not Plug In.)

WARNING:
Warranty is VOID if ventilation is insufficient. POSITIONING OF THE
J. The unit should be placed close enough to the CASTOR IS CRITICAL.
electrical supply so that extension cords ORIENT THE CASTOR IN
THE FORWARD POSITION
are NEVER used.
AS SHOWN

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True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
SLIDE DOORS
True Logo
STEP 1
Before removing slide door do not use the
side latch. Tension on the door cord is
needed to execute these operation
instructions. Doors can not be removed
unless placed in specific locations stated in
these instructions.
STEP 2
Two Door Units: Slide the front door so it is
centered on the cabinet. The door can not be
removed unless it is centered. See image 1
for door channel openings and image 2 for
centering door.
Three Door Units: Slide the middle door to
the right side so the glass is centered with the Image 6 (Three Door Units ONLY)
Image 4
left edge of the right side door. See image 3.
Gasket fasten to door bottom assures door
will remain in track when unit is placed on
uneven surface.
STEP 3
After centering the door lift it up and tilt top of
door towards the back of the unit so the rollers Image 7 Image 8
Image 1 (Two Door Units ONLY) are out of the top channel. Swing the bottom
of the door out of the bottom channel. Then STEP 7
remove the door and set it down. See image 4. Let the door cord slowly retract back into
the door side channel. The knot tied at the
(TWO DOOR UNITS SKIP TO STEP 6) end of the door cord will keep the cord
from retracting all the way back into the
STEP 4 door channel. See image 9.
Slide right door to the left so left edge lines
up with the left edge of True Logo located
above the door. See image 5. Then lift door
out of track same way as image 4.
True Logo
CENTERED DOOR

Door Cord P-Clip keeps cord

Knot in-place (prevents
Image 9 cord damage).

TO ADJUST SLIDE DOOR

Image 2 (Two Door Units ONLY) STEP 1

After cabinet is installed in a final location
and correctly leveled check for any openings
when the slide doors are completely closed.
If there are any gaps/openings between
the closed doors and cabinet, the doors
will need to be adjusted.
Image 5 (Three Door Units ONLY)
STEP 2
STEP 5 Using a 7/16” wrench or adjustable wrench
Slide left door to the right so right edge lines and 1/8” allen wrench loosen roller and
up with the end of the True Logo located at move along slotted hole. After adjustment
CENTER DOOR the top of the door frame. See image 6. Then has been made
lift door out of track same way as image 4. tighten the
roller into
STEP 6 place. See
Remove door cord from roller bracket. The image 10.
Image 3 (Three Door Units ONLY) black plastic tab holding the door cord slides
out the back. See images 7 & 8. Image 10

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 True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS

CONDUCTORS AND CIRCUITS

Wire Gauge for 2% Voltage Drop in Supply Circuits.
115 Volt Distance In Feet To Center of Load
Amps 20 30 40 50 60 70 80 90 100 120 140 160
2 14 14 14 14 14 14 14 14 14 14 14 14
3 14 14 14 14 14 14 14 14 14 14 14 12
4 14 14 14 14 14 14 14 14 14 12 12 12
5 14 14 14 14 14 14 14 12 12 12 10 10
6 14 14 14 14 14 14 12 12 12 10 10 10

7 14 14 14 14 14 12 12 12 10 10 10 8
8 14 14 14 14 12 12 12 10 10 10 8 8
9 14 14 14 12 12 12 10 10 10 8 8 8
10 14 14 14 12 12 10 10 10 10 8 8 8
12 14 14 12 12 10 10 10 8 8 8 8 6

14 14 14 12 10 10 10 8 8 8 6 6 6
16 14 12 12 10 10 8 8 8 8 6 6 6
18 14 12 10 10 8 8 8 8 8 8 8 5
20 14 12 10 10 8 8 8 6 6 6 5 5
25 12 10 10 8 8 6 6 6 6 5 4 4

30 12 10 8 8 6 6 6 6 5 4 4 3
35 10 10 8 6 6 6 5 5 4 4 3 2
40 10 8 8 6 6 5 5 4 4 3 2 2
45 10 8 6 6 6 5 4 4 3 3 2 1
50 10 8 6 6 5 4 4 3 3 2 1 1

Wire Gauge for 2% Voltage Drop in Supply Circuits.

230 Volt Distance In Feet To Center of Load
Amps 20 30 40 50 60 70 80 90 100 120 140 160
5 14 14 14 14 14 14 14 14 14 14 14 14
6 14 14 14 14 14 14 14 14 14 14 14 12
7 14 14 14 14 14 14 14 14 14 14 12 12
8 14 14 14 14 14 14 14 14 14 12 12 12
9 14 14 14 14 14 14 14 14 12 12 12 10

10 14 14 14 14 14 14 14 12 12 12 10 10
12 14 14 14 14 14 14 12 12 12 10 10 10
14 14 14 14 14 14 12 12 12 10 10 10 8
16 14 14 14 14 12 12 12 10 10 10 8 8
18 14 14 14 12 12 12 10 10 10 8 8 8

20 14 14 14 12 10 10 10 10 10 8 8 8
25 14 14 12 12 10 10 10 10 8 8 6 6
30 14 12 12 10 10 10 8 8 8 6 6 6
35 14 12 10 10 10 8 8 8 8 6 6 5
40 14 12 10 10 8 8 8 6 6 6 5 5

50 12 10 10 8 6 6 6 6 6 5 4 4
60 12 10 8 6 6 6 6 6 5 4 4 3
70 10 10 8 6 6 6 5 5 4 4 2 2
80 10 8 8 6 6 5 5 4 4 3 2 2
90 10 8 6 6 5 5 4 4 3 3 1 1
100 10 8 6 6 5 4 4 3 3 2 1 1

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True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS

ELECTRICAL INSTRUCTIONS
Step 5 True requires that a sole use circuit be dedicated for the
A. Before your new unit is connected to a power unit. Failure to do so voids warranty.
supply, check the incoming voltage with a voltmeter. WARNING
If anything less than 100% of the rated voltage for Compressor warranties are void if compressor burns out
operation is noted, correct immediately. due to low voltage.
B. All units are equipped with a 7 ft. (2.1m) service WARNING
cord, and must be powered at proper operating voltage
at all times. Refer to cabinet data plate for this voltage. Power supply cord ground should not be removed!
NOTE
To reference wiring diagram - Remove front louvered grill,
wiring diagram is positioned on the inside cabinet wall.

SEALING CABINET TO FLOOR

Step 1 - Position Cabinet Step 8
Allow one inch between the wall and rear of the GDM Examine to see that cabinet is sealed to floor around
refrigerator to assure proper ventilation. For GDM entire perimeter.
freezers 3 inches between the wall and rear of the
cabinet will assure proper ventilation.
Note:
Step 2 - Level Cabinet
Asphalt floors are very susceptible to chemical attack. A
Cabinet should be level, side to side and front to back. layer of tape on the floor prior to applying the sealant will
Place a carpenter’s level in the interior floor in four protect the floor.
places:
NSF Approved Sealants:
A. Position level in the inside floor of the unit near the
1. Minnesota Mining #ECU800 Caulk
doors. (Level should be parallel to cabinet front). Level
cabinet. 2. Minnesota Mining #ECU2185 Caulk
B. Position level at the inside rear of cabinet. (Again 3. Minnesota Mining #ECU1055 Bead
level should be placed parallel to cabinet back). 4. Minnesota Mining #ECU1202 Bead
C. Perform similar procedures to steps a & b by placing 5. Armstrong Cork - Rubber Caulk
the level on inside floor (left and right sides - parallel to 6. Products Research Co. #5000 Rubber Caulk
the depth of the cooler). Level cabinet.
7. G.E. Silicone Sealer
Step 3
8. Dow Corning Silicone Sealer
Draw an outline on the base on the floor.
Step 4
Raise and block the front side of the cabinet.
Step 5
Apply a bead of “NSF Approved Sealant”, (see list below),
To floor on half inch inside the outline drawn. The bead
must be heavy enough to seal the entire cabinet surface
when it is down on the sealant.
Step 6
Raise and block the rear of the cabinet.
Step 7
Apply sealant on floor as outline in Step 5. on other
three sides.

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 True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS

STARTUP
Step 6 NOTE
A. The compressor is ready to operate. Plug in the If the cooler is disconnected or shut off, wait five
cooler. minutes before starting again.
B. Temperature control set at No. 4 position gives RECOMMENDATION
refrigerators an approximate temperature of 35°F. Allow Before loading product we recommend you run your
unit to function several hours, completely cooling True unit empty for two to three days. This allows you
cabinet before changing the control setting. to be sure electrical wiring and installation are correct
C. Excessive tampering with the control could lead to and no shipping damage has occurred. Remember, our
service difficulties. Should it ever become necessary to factory warranty does not cover product loss!
replace temperature control, be sure it is ordered from REPLACEMENT PARTS
your True dealer or recommended service agent.
TRUE maintains a record of the cabinet serial number
D. Good air flow in your True unit is critical. Be careful for your cooler. If at any time during the life of your
to load product so that it neither presses against cooler, a part is needed, you may obtain this part by
the back wall, nor comes within four inches of the furnishing the model number and serial number to the
evaporator housing. Refrigerated air off the coil must company from whom you purchased the cooler. Call
circulate down the back wall. Toll-Free: (800)-424-TRUE (Direct to Parts Department).
(800)-325-6152 (U.S.A. & Canada only) or call: (636)-240-
2400.

SLIDE DOOR OPERATION

When installing unit, loading product or rearranging
shelving, the slide doors must be propped open with the
door latch. The door latch is located on the inside wall
of the unit. (See image 1).

If the door must be removed open it to full extension

and then lift the door latch. Then lift the door up and
out of the bottom track and then out of the top door
frame. (See image 2). Unhook the door cord from the
top of the door. (See image 3). Set the door to the side
with the bottom rollers facing up. Never set the slide
door on it’s rollers. Resting door on rollers can cause
damage and the door will not operate correctly when Image 1.
opening and closing. To reinstall door do the steps in Image 2.
reverse order.
Image 3.

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True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
SHELVING INSTALLATION / OPERATION &
LIGHT SWITCH LOCATION
SHELF & ORGANIZER INSTALLATION: Step 2
Step 1 Place shelves or organizers on shelf clips making sure all
A. Hook shelf clips onto shelf standards. corners are seated properly.
(see illustration).
B. Position all four shelf clips equal in distance from
the floor for flat shelves.
C. Lower front of gravity feed TrueTrac organizers to
enable proper feed.

WIRE SHELVES:
Wire shelves are oriented so that cross support bars are
facing down.
NOTE:
GDM-5 models include an airflow guard on the rear
of shelves to maintain an air space at the rear of the
cabinet. (see illustration).

TrueTrac ORGANIZERS:
TrueTrac organizers for Glass Door Merchandisers come
with a package of shelf retainer clips. Install clip on the
side to the rear of organizer (see illustration) to end of
organizer that rests against left or right outside wall.

With correct installation, the retainer clip should

separate the rear of the organizer from the rear interior Shelf Installation Tips
wall of the cabinet. 1. Install all the shelf clips before installing the shelves.
NOTE: 2. Start at the bottom in terms of shelf installation and work
No retainer clips needed on center your way up.
organizers of a GDM-69. 3. Always lay the back of each shelf down on the rear clips
before the front.
LIGHT SWITCH LOCATION:
WARNING Light switch location depends upon the
Do not use pliers or any crimping GDM model. Most GDM models will
tools when installing shelf clips. have the light switch located on the right
side of the ceiling inside the unit. Most
Altering shelf clips in any way can
instances the switch is located next to the
lead to shelving instability. temperature control. GDM-49’s and 72’s
have the switch located on the right side
of the evaporator housing along the interior
ceiling. GDM-9’s, 5’s, and GDM-5PT’s
have the switch located on the left side of
Install the top tab of the shelf the ceiling. Some convenience store GDM’s
clip into the proper hole. Push have the switch located behind the sliding
up on the bottom of the clip. doors above the light bulb for example the
Bottom tab of the shelf clip GDM-33SSL-54 and the GDM-33CPT-54.
will fit tightly. You may need to G4SM-23 models have an additional switch
for the rotating display shelves. The switch
squeeze or twist the bottom of for the rotating shelves in the G4SM-23
the shelf clip to install. models is located under the sign frame.
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 True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
INSTALLING BOTTLE ORGANIZERS (20 OZ.)

NOTE: Shelf retainer clip

When installing shelves, be sure to plan installation, both sides.
adequate space between shelves for (retainer clip position
varies depending on
product to be stocked and removed. model, GDM-12 shown)
Step 1
Install wire shelves so rear shelf clips are four slots
higher than front shelf clips (for gravity feed). To
prevent shelves from sliding forward be sure to
install shelf retainer clips (image 1).
1
Step 2
Guide bottom tabs
Place TrueFlex organizer along tank side. Guide between first and
bottom tabs between the first and third wire third wire supports.
supports as shown (image 2).

Step 3
Firmly press and slide hand along inside of
TrueFlex organizer until it snaps in place on top of
2
shelf (image 3). Tabs grip between shelf wire
supports (image 3a).
Press organizer
down until bottom
Step 4 tabs snap into place
Line up second TrueFlex organizer against the side between shelf wire
of the first one and press into place as before. supports.
Continue the process until shelf is filled out
(image 4).
3
NOTE:
Organizers may not fill entire width of shelf.
Tabs snap in place
under wire shelf
supports.

3a
Organizers
in place.

4
Organizers
merchandised with
5 20 oz. bottles.

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True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS

FREEZER DEFROST TIME CLOCK

OPERATION (Grasslin Timer)
RECOMMENDED DEFROST Your True freezer contains a defrost sys- ___________ STEP 1 ____________
SETTINGS: tem that is temperature terminated, how- The white tabs located on the outmost
True Manufacturing has factory set your ever the time clock has been designed area of the time clock have been factory
defrost time clock to a recommended with a time termination back-up so that set for (6:00 a.m., 2:00 p.m., and 10:00
time and duration defrost scenario. the defrost period will not exceed thirty p.m.). Each tab represents 15 minutes of
All refrigeration equipment operating minutes. While True requires a minimum defrost time. Notice that at each defrost
below 30°F will accumulate frost on the 3 defrost periods not to exceed 30 min- time two white tabs are set for 15 min-
evaporator coil and will require routine utes the procedure on this page should utes each for a total of 30 minutes of
defrost. Your True equipment has been be followed to customize your specific defrost.
designed for three defrost periods (6:00 needs.
a.m., 2:00 p.m. and 10:00 p.m.). If you ___________ STEP 2 ____________
decide to deviate from these defrost time Notice: In order to program the time to begin
settings please follow the procedures for If timer is not set for a minimum of 3 the defrost cycle, flip the white tabs out
adjustment below. defrost per day for 30 minutes each, the to set the defrost time. To eliminate a
coil may develop excessive frost. This defrost time flip the white tabs back
REQUIRED TOOLS may lead to system failure and product toward the center of the Defrost Timer.
loss, which is not covered
• Phillips Head Screwdriver under warranty. ___________ STEP 3 ____________
• 1/4” Nut Driver or Socket True recommends a 30 minute defrost
cycle three times per day.
Locating The Defrost Timer: The following procedure may be fol-
Take off louvered grill assembly by remov- lowed to customize your needs.
ing four (4) corner screws.
High usage, high temperature, and
Defrost timer is located in the lower right high humidity may require 4 defrost
corner behind the louvered grill (inside settings per day.
galvanized electrical box).
WARNING:
Two Door Models: Always follow the manufacturer’s
Defrost timer is located in the middle of recommended settings when
the cabinet, behind the louvered grill. programming the amount and
Timer is mounted to the left of the cen- duration of the defrost cycles.
tered ballast box (Inside of gray timer
box).

Three Door Models:

Defrost timer is located on the left upright
post behind the louvered grill (Inside of
gray timer box).

Setting the timer:

(UNPLUG UNIT FROM Defrost Timer Image 1
POWER SUPPLY!)
Outer most dial. White tabs represent 15
DO NOT SET THE TIME BY minutes of defrost time.
ROTATING THE “OUTER” DIAL.
Turn the minute hand clockwise until the
time of day on the outer dial is aligned Time of day.
with the triangle marker on the inner dial
(two o’clock position).
Inner most dial.
Adjusting The Defrost Timer:
(time initiated, time or temperature
terminated) Defrost Timer Image 2

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 True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
IF THE COMPRESSOR WILL NOT Make sure capacitors are discharged 5. If the compressor has an external
RUN before checking. Check for protector, check for continuity
1. If there is no voltage at the continuity between each capacitor through the protector or protectors.
compressor terminals, follow the terminal and the case. Continuity All external inherent protectors on
wiring diagram and check back from indicates a short, and the capacitor compressors can be replaced in the
compressor to the power supply to should be replaced. field.
find where the circuit is interrupted.
Substitute a “known to be good” start IF THE MOTOR COMPRESSOR
2. If power is available at the capacitor if available. If compressor STARTS BUT TRIPS
compressor terminals, and the then starts and runs properly, replace REPEATEDLY ON THE
compressor does not run, check the the original start capacitor. OVERLOAD PROTECTOR
voltage at the compressor terminals
while attempting to start the If a capacitor tester is not available, 1. Check the compressor suction
compressor. an ohmmeter may be used to check and discharge pressures while the
run and start capacitors for shorts compressor is operating. Be sure the
If voltage at the compressor or open circuits. Use an ohmmeter pressures are within the limitations
terminals is below 90% of the set to its highest resistance scale, and of the compressor. If pressures
nameplate voltage, it is possible the connect prods to capacitor terminals. are excessive it may be necessary
motor may not develop sufficient a) With a good capacitor, the to clean the condenser, purge air
torque to start. Check to determine indicator should first move zero, and from the system, replace crankcase
if wire sizes are adequate, electrical then gradually increase to infinity. pressure regulating valve.
connections are loose, the circuit is b) If there is no movement
overloaded, or if the power supply is of the ohmmeter indicator, an open An excessively low suction pressure
inadequate. circuit is indicated. may indicate a loss of charge.
c) If the ohmmeter indicator
3. On single phase compressors, moves to zero, and remains there On units with no service gauge
a defective capacitor or relay may or on a low resistance reading, a parts where pressures can be
prevent the compressor starting. If short circuit is indicated. Defective checked, check condenser to be
the compressor attempts to start capacitors should be replaced. sure it is clean and fan is running.
but is unable to do so, or if there Excessive temperatures on suction
is a humming sound, check the 4. If the correct voltage is available and discharge line may also indicate
relay to see if the relay contacts are at the compressor terminals, and abnormal operating conditions.
damaged or fused. The relay points no current is drawn, remove all
should be closed during the initial wires from the terminals and check 2. Check the line voltage at
starting cycle, but should open as the for continuity through the motor the motor terminals while the
compressor comes up to speed. windings. On single phase motor compressor is operating. The
compressors, check for continuity voltage should be within 10% of the
Remove the wires from the starting from terminals C to R, and C to nameplate voltage rating. If outside
relay and capacitors. Use a high S. On compressors with line those limits, the voltage supply must
voltage ohmmeter to check for break inherent protectors, an open be brought within the proper range,
continuity throughout the relay overload protector can cause a lack or a motor compressor with different
coil. Replace the relay if there is of continuity. If the compressor electrical characteristics must be
not continuity. Use an ohmmeter is warm, wait one hour for the used.
to check across the relay contacts. compressor to cool and recheck. If
Potential relay contacts are normally continuity cannot be established 3. Check the amperage drawn while
closed when the relay is not through all motor windings, the the compressor is operating. Under
energized, current relay contacts are compressor should be replaced. normal operating conditions, the
normally open. If either gives an amperage drawn will seldom exceed
incorrect reading, replace the relay. Check the motor for ground 110% of the nameplate amperage.
Any capacitor found to be bulging, by means of a continuity check High amperage can be caused by
leaking, or damaged should be between the common terminal and low damage, defective running
replaced. the compressor shell. If there is a capacitors, or a defective starting
ground, replace the compressor. relay.

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True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
4. If all operating conditions are 3. Check the compressor discharge 3. Coil Defrost Heater
normal, the voltage supply at the pressure. An abnormally high A. Lower the evaporator
compressor terminals balanced discharge pressure can cause a loss cover. Disconnect the coil heater
and within limits, the compressor of capacity, and can be caused by a by removing the wire nuts at the
crankcase temperature within dirty condenser, a malfunctioning point where the heater joins the
normal limits, and the amperage condenser fan, or air in the system. electrical circuit of the freezer
drawn within the specified range, the in the evaporator compartment.
motor protector may be defective, 4. If the suction pressure is high, Check heater for continuity with an
and should be replaced. and the evaporator and condenser ohmmeter. If the heater is defective,
are functioning normally, check the cut the bale wires holding the heater
If the operating conditions are compressor amperage draw. An to the coil and remove the heater.
normal and the compressor is amperage draw near or above the Replace with a new heater using bale
running excessively hot for no nameplate rating indicates normal wires provided.
observable reason, or if the amperage compressor or unit may have
drawn is above the normal range damaged valves. 4. Drain Tube Heater
and sufficient to repeatedly trip A. Lower the evaporator
the protector, the compressor has An amperage draw considerably cover. Disconnect the drain tube
internal damage and should be below the nameplate rating may heater by removing the wire nuts at
replaced. indicate a broken suction reed the point where the heater joins the
or broken connecting rod in the electrical circuit of the freezer in the
IF THE COMPRESSOR RUNS BUT compressor. evaporator compartment. Check the
WILL NOT REFRIGERATE drain tube heater with an ohmmeter.
IF THE MOTOR COMPRESSOR B. If the drain tube heater is
1. Check the refrigerant charge. STARTS BUT TRIPS defective, disconnect the drain tube
Check the evaporator surface REPEATEDLY ON THE from the rigid plastic drain, bend
to determine if it is evenly cold OVERLOAD PROTECTOR the tabs that hold the evaporator
throughout, or if partially starved. A drain pan to the evaporator cover
lack of charge may be indicated by 1. Defrost Time Clock and raise the drain pan so that the
light, fluffy frost at the evaporator A. Check timer motor to be flexible heater is visible, pull heater
inlet. Add refrigerant if necessary. sure it runs. out of the plastic drain tube and
B. Check contacts on the replace. Connect heater to the
2. Check the compressor defrost timer. electrical circuit in the evaporator
suction pressure. An abnormally C. Check solenoid windings compartment.
low pressure may indicate a loss of for continuity to ensure
refrigerant charge, a malfunctioning contact switching. 5. Cabinet Temperature Control
capillary tube, a lack of evaporator D. Check to be sure defrost A. Remove the two screws
capacity possibly due to icing or actuator pins are in proper on the right side of the evaporator
low air flow, or a restriction in the position. housing that holds the control
system. E. Check all wires in the timer mounting plate. Reach behind the
for tightness to terminals and evaporator housing on the control
Often a restriction in a drier or broken wires. side of the cabinet and pull the
strainer can be identified by frost control bulb out of the receptacle in
or a decrease in temperature across 2. Defrost Control On The the roof of the cabinet. Disconnect
the restriction due to the pressure Evaporator Drain Pan the wires from the control. Check
drop in the line. This will be true A. If the defrost time is always 35 control for continuity, replace if
only if liquid refrigerant is in the minutes (or whatever duration the defective.
line at the restricted point, since elapsed time adjustment is set at)
any temperature change due to and the fan motors do not delay
restriction would be caused by the after a defrost cycle and it has been
flashing of liquid into vapor as the determined that the solenoid in the
pressure changes. defrost clock is functioning, change
the defrost control in the evaporator
Any abnormal restriction in the compartment in the top of the
system must be corrected. freezer. This control is attached to
the evaporator drain pan.

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 True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
Light Cover Installation for GDM-10F & GDM-12F
- IMPORTANT - ___________ STEP 3 ____________ 2
Before installing lamp cover turn Be sure lamp cover is seated properly in
cabinet on and allow it to reach rubber gasket.
temperature.
- NOTE -
___________ STEP 1 ____________ If cabinet is turned off and
Locate rubber gasket behind lamp holder interior allowed to warm up lamp
mounted to evaporator housing. cover may become loose and require
(See Image 1). reinstallation. Follow
directions above.
___________ STEP 2 ____________ Lamp Cover
Fit the bottom edge of the lamp cover
Rubber
into the bottom groove of the rubber 1 3
gasket and rotate upwards while working Gasket
the edges into the rest of the rectangular
groove. (See Images 2-3). (slide fingers
underneath top edges of rubber gasket
and push rubber over the top lip of the Lamp
lamp shield).
Holder

Contour Bottle Handle Installation

(Specific Accounts Only)
REQUIRED TOOLS - NOTE - ___________ STEP 5 ____________
• Phillips-Head Screwdriver Three hole configuration on contour Replace the magnetic gasket in the
handle accommodates different size retainer extrusion.
CAUTION coolers. Use only the two holes that
Do NOT remove the gaskets on radi- match your coolers door frame.
us front, (”RF”), coolers.

___________ STEP 1 ____________

Open cooler door and remove magnetic
door gasket, (again, do not remove gas-
kets on radius front coolers), along the
side of door opposite the hinge by pull-
ing the gasket out of the black plastic
retainer extrusion. This will expose the
two mounting holes for the screw which
secures the handle.

___________ STEP 2 ____________

Remove contour bottle handle from its
protective packaging and remove the two
long screws from the back surface of the
handle. Remove the plastic spacers from
the screws and retain for use later.
___________ STEP 4 ____________
___________ STEP 3 ____________ Push the other screw through the next
Push the screw from the rear side of the hole. Place the other 3/4” long spacers
swing door back through the bottom on the screws and fasten to the handle.
hole. Place one 3/4” long spacer on the Tighten both screws so the handle is
screw and fasten the screw to the bottom secure but do not overtighten.
hole in contour handle. Do not over-
tighten the screw.

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True Food Service Equipment, Inc.
MAINTENANCE, CARE & CLEANING

MAINTENANCE, CARE & CLEANING

CLEANING THE CONDENSER COIL
When using electrical appliances, basic safety precautions should be followed, including the following:
REQUIRED TOOLS: ___________ STEP 8 ____________
• Phillips Screwdriver Reinstall louver assembly onto unit with appropriate fastener
• Stiff Bristle Brush and clips. Tighten all screws.
• Adjustable Wrench
• Air Tank or CO2 Tank ___________ STEP 9 ____________
• Vacuum Cleaner Connect unit to power and check to see if compressor is
running.
___________ STEP 1 ____________
Disconnect power to unit.

___________ STEP 2 ____________

SLIDE DOOR MODELS: (See Image 1)
Take off lower grill assembly by removing two (2) screws in
lower corners. (older models may have snap lock tabs instead
of screws).

Loosen screws holding the top pivot pins. Swing grill up and Image 2. Swing Door Models
remove frame hooks from pivot pins at top of louver.

SWING DOOR MODELS: (See Image 2) Image 1. Slide Door Models

Take off lower grill assembly by removing four (4) screws. See
images 3 & 4.

___________ STEP 3 ____________

Remove bolts anchoring compressor assembly to frame rails
and carefully slide out. (tube connections are flexible).

___________ STEP 4 ____________

Clean off accumulated dirt from the condenser coil and the fan
with a stiff bristle brush.

___________ STEP 5 ____________

Lift cardboard cover above fan at plastic plugs and carefully Image 3. Loosen but do not
Image 4. Lift the grill up
clean condenser coil and fan blades. remove 4 Phillips screws
until it clears the screw
inside the grill frame.
___________ STEP 6 ____________ key hole slots.
INDOOR LOCATION:
After brushing condenser coil vacuum dirt from coil, and
interior floor. (See Illustration 3).
OUTDOOR LOCATION:
(GDM-33, GDM-47, and GDM-49 only) After brushing
condenser coil blow CO2 through condenser from fin side to
fan. (See Illustration 4.)

___________ STEP 7 ____________ Illustration 3.

Replace cardboard cover. Carefully slide compressor assembly
back into position and replace bolts.

Illustration 4.
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 True Food Service Equipment, Inc.
MAINTENANCE, CARE & CLEANING

IMPORTANT WARRANTY INFORMATION

Condensers accumulate dirt and require cleaning every 30 days. Dirty condensers result in compressor failure, product
loss, and lost sales... which are not covered by warranty.

If you keep the Condenser clean you will minimize your service expense and lower your electrical costs. The Condenser
requires scheduled cleaning every thirty days or as needed.

Air is pulled through the Condenser continuously, along with dust, lint, grease, etc.

A dirty Condenser can result in NON-WARRANTEED part & Compressor Failures, Product Loss, and Lost Sales.

Proper cleaning involves removing dust from the Condenser. By using a soft brush, or vacuuming the Condenser with a
shop vac, or using CO2, nitrogen, or pressurized air.

If you cannot remove the dirt adequately, please call your refrigeration service company.

On most of the units the condenser is accessible in the rear of the unit. You must remove the cabinet grill to expose the
Condenser.

The Condenser looks like a group of vertical fins. You need to be able to see through the condenser for the unit to func-
tion at maximum capacity. Do not place filter material in front of condensing coil. This material blocks air-flow to the
coil similar to having a dirty coil.

THE CLEANING OF THE CONDENSER IS NOT

COVERED BY THE WARRANTY! Airflow

HOW TO CLEAN THE CONDENSER:

1. Disconnect the electrical power to the unit. Conden
sing Un
2. Remove the louvered grill. it
Condenser
3. Vacuum or brush the dirt, lint, or debris from the finned condenser coil.
4. If you have a significant dirt build up you can blow out the condenser with compressed air. (CAUTION MUST BE USED to
avoid eye injury. Eye protection is recommended.)
5. When finished be sure to replace the louvered grill. The grill protects the condenser.
6. Reconnect the electrical power to the unit.
If you have any questions, please call True Manufacturing at 636-240-2400 or 800-325-6152 and ask for the Service
Department. Service Department Availability Monday-Friday 7:30 a.m. to 5:30 p.m. and Saturday 8:00 a.m. to 12:00 a.m.
CST.

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True Food Service Equipment, Inc.
MAINTENANCE, CARE & CLEANING

TEMPERATURE CONTROL ADJUSTMENT FOR

HIGH ALTITUDE ONLY!
TERMS: __________ STEP 4 ___________

Cut-out - Temperature sensed For high elevation installations,

by the controller that shuts the it may be necessary to
compressor off. "warm-up" the set points. To
make the adjustment, insert
Cut-in - Temperature sensed by the appropriate tool in each
the controller that turns the adjustment screw and turn 1/4
compressor on. of a revolution clockwise (to the
right). This procedure will adjust
REQUIRED TOOLS both the cut-in and cut-out about
2°F warmer.
• Phillips Head Screwdriver
• 5/64" or 2 mm Allen Wrench __________ STEP 5 ___________
• T-7 Torx Wrench
Make sure to reconnect the pink
__________ STEP 1 ___________ wire to the proper spade
terminal when reinstalling.
Unplug the cooler.

__________ STEP 2 ___________

Remove the screws that secure

the temperature control to the
evaporator fan housing in the
ceiling of the cabinet. See image Danfoss Temperature Control (High Altitude Adjustment Only!)
to the right for temperature
control location.

__________ STEP 3 ___________ Cut-out Adjustment Screw Allen (5/64"

or 2 mm) (clockwise for warmer)

Pull out gently from cabinet.

Cut-in Adjustment Screw Torx (T-7)
NOTE: (clockwise for warmer)
Mechanical temperature
controllers are affected Compressor Connection (pink)
when functioning at high
altitude. The cut-in and
cut-out temperatures will Compressor Connection (pink)
be colder than when the
controller functions closer
to sea level

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 True Food Service Equipment, Inc.
MAINTENANCE, CARE & CLEANING

STAINLESS STEEL EQUIPMENT CARE AND CLEANING

CAUTION: Do not use any steel wool, abrasive or chlorine based products to clean stainless steel surfaces.
• Stainless Steel Opponents
There are three basic things which can break down your stainless steel’s passivity layer and allow
corrosion to rear its ugly head.
1) Scratches from wire brushes, scrapers, and steel pads are just a few examples of items that can be
abrasive to stainless steel’s surface.
2) Deposits left on your stainless steel can leave spots. You may have hard or soft water depending on
what part of the country you live in. Hard water can leave spots. Hard water that is heated can
leave deposits if left to sit too long. These deposits can cause the passive layer to break down and
rust your stainless steel. All deposits left from food prep or service should be removed as soon as
possible.
3) Chlorides are present in table salt, food, and water. Household and industrial cleaners are the worst
type of chlorides to use.
8 steps that can help prevent rust on stainless steel:
1. Using the correct cleaning tools
Use non-abrasive tools when cleaning your stainless steel products. The stainless steel’s passive layer will not
be harmed by soft cloths and plastic scouring pads. Step 2 tells you how to find the polishing marks.
2. Cleaning along the polish lines
Polishing lines or “grain” are visible on some stainless steels. Always scrub parallel to visible lines on some
stainless steels. Use a plastic scouring pad or soft cloth when you cannot see the grain.
3. Use alkaline, alkaline chlorinated or non-chloride containing cleaners
While many traditional cleaners are loaded with chlorides, the industry is providing an ever increasing choice
of non-chloride cleaners. If you are not sure of your cleaner’s chloride content contact your cleaner supplier.
If they tell you that your present cleaner contains chlorides, ask if they have an alternative. Avoid cleaners
containing quaternary salts as they can attack stainless steel, causing pitting and rusting.
4. Water Treatment
To reduce deposits, soften the hard water when possible. Installation of certain filters can remove corrosive
and distasteful elements. Salts in a properly maintained water softener can be to your advantage. Contact a
treatment specialist if you are not sure of the proper water treatment.
5. Maintaining the cleanliness of your food equipment
Use cleaners at recommended strength (alkaline, alkaline chlorinated or non-chloride). Avoid build-up of hard
stains by cleaning frequently. When boiling water with your stainless steel equipment, the single most likely
cause of damage is chlorides in the water. Heating any cleaners containing chlorides will have the same
damaging effects.
6. Rinse
When using chlorinated cleaners you must rinse and wipe dry immediately. It is better to wipe standing
cleaning agents and water as soon as possible. Allow the stainless steel equipment to air dry. Oxygen helps
maintain the passivity film on stainless steel.
7. Hydrochloric acid (muriatic acid) should never be used on stainless steel
8. Regularly restore/passivate stainless steel

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True Food Service Equipment, Inc.
MAINTENANCE, CARE & CLEANING
STAINLESS STEEL EQUIPMENT CARE AND CLEANING
Recommended cleaners for certain situations / environments of stainless steel
A) Soap, ammonia and detergent medallion applied with a cloth or sponge can be used for routine
cleaning.
B) Arcal 20, Lac-O-Nu Ecoshine applied provides barrier film for fingerprints and smears.
C) Cameo, Talc, Zud First Impression is applied by rubbing in the direction of the polished lines for
stubborn stains and discoloring.
D) Easy-off and De-Grease It oven aid are excellent for removals on all finishes for grease-fatty acids,
blood and burnt-on foods.
E) Any good commercial detergent can be applied with a sponge or cloth to remove grease and oil.
F) Benefit, Super Sheen, Sheila Shine are good for restoration / passivation.

NOTE:
The use of stainless steel cleaners or other such solvents is not
recommended on plastic parts. Warm soap and water will suffice.

LIGHT BULB REPLACEMENT

IDL (Integrated Door Lighting)

WARNING:
Disconnect power to cabinet before
replacing light bulbs.

IDL (INTEGRATED DOOR LIGHTING):

• Squeeze the plastic lampshield together and pull 1

away from the door (See Image 1). IDL (Integrated Door Lighting)
• Push the bulb down while pulling the spring acti-
vated lampholder up. This will give you enough
clearance to take the bulb out (See Image 2).

2
IDL (Integrated Door Lighting)
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 TRUE REFRIGERATION TM

MADE IN
U.S.A.
SINCE 1945
WARRANTY INFORMATION (U.S.A. & CANADA ONLY!)
ONE YEAR PARTS & LABOR WARRANTY
TRUE warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet and all parts thereof, to be free from defects in material or
workmanship, under normal and proper use and maintenance service as specified by TRUE and upon proper installation and start-up in accordance with
the instruction packet supplied with each TRUE unit. TRUE’s obligation under this warranty is limited to a period of one (1) year from the date of original
installation or 15 months after shipment date from TRUE, whichever occurs first.
Any part covered under this warranty that are determined by TRUE to have been defective within one (1) year of original installation or fifteen (15)
months after shipment date from manufacturer, whichever occurs first, is limited to the repair or replacement, including labor charges, of defective parts or
assemblies. The labor warranty shall include standard straight time labor charges only and reasonable travel time, as determined by TRUE.
ADDITIONAL FOUR YEAR COMPRESSOR WARRANTY
In addition to the one (1) year warranty stated above, TRUE warrants its hermetically and semi-hermetically sealed compressor to be free from defects
in both material and workmanship under normal and proper use and maintenance service for a period of four (4) additional years from the date of original
installation but not to exceed five (5) years and three (3) months after shipment from the manufacturer.
Compressors determined by TRUE to have been defective within this extended time period will, at TRUE’s option, be either repaired or replaced with a
compressor or compressor parts of similar design and capacity.
The four (4) year extended compressor warranty applies only to hermetically and semi-hermetically sealed parts of the compressor and does not apply
to any other parts or components, including, but not limited to, cabinet, paint finish, temperature control, refrigerant, metering device, driers, motor starting
equipment, fan assembly or any other electrical component, etcetera.

404A/134A COMPRESSOR WARRANTY

The four year compressor warranty detailed above will be voided if the following procedure is not carefully adhered to:
1. This system contains R404A or R134A refrigerant and polyol ester lubricant. The polyol ester lubricant has rapid moisture absorbing
qualities. If long exposure to the ambient conditions occur, the lubricant must be removed and replaced with new. For oil amounts and
specifications please call True technical service department (800-325-6152). Failure to comply with recommended lubricant specification will
void the compressor warranty.
2. Drier replacement is very important and must be changed when a system is opened for servicing. A drier using XH-7 desiccant or an
exact replacement solid core drier must be used. The new drier must also be the same capacity as the drier being replaced.
3. Micron level vacuums must be achieved to insure low moisture levels in the system. 500 microns or lower must be obtained.

WARRANTY CLAIMS
All claims for labor or parts must be made directly through TRUE. All claims should include: model number of the unit, the serial number of the cabinet,
proof of purchase, date of installation, and all pertinent information supporting the existence of the alleged defect.
In case of warranty compressor, the compressor model tag must be returned to TRUE along with above listed information.
Any action or breach of these warranty provisions must be commenced within one (1) year after that cause of action has occurred.

WHAT IS NOT COVERED BY THIS WARRANTY

TRUE’s sole obligation under this warranty is limited to either repair or replacement of parts, subject to the additional limitations below. This warranty
neither assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty.
NO CONSEQUENTIAL DAMAGES. TRUE IS NOT RESPONSIBLE FOR ECONOMIC LOSS; PROFIT LOSS; OR SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION, LOSSES OR DAMAGES ARISING FROM FOOD OR PRODUCT SPOILAGE CLAIMS WHETHER OR NOT ON ACCOUNT OF
REFRIGERATION FAILURE.
WARRANTY IS NOT TRANSFERABLE. This warranty is not assignable and applies only in favor of the original purchaser/user to whom delivered. ANY SUCH
ASSIGNMENT OR TRANSFER SHALL VOID THE WARRANTIES HEREIN MADE AND SHALL VOID ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IMPROPER USAGE. TRUE ASSUMES NO LIABILITY FOR PARTS OR LABOR COVERAGE FOR COMPONENT FAILURE OR OTHER DAMAGES RESULTING FROM
IMPROPER USAGE OR INSTALLATION OR FAILURE TO CLEAN AND/OR MAINTAIN PRODUCT AS SET FORTH IN THE WARRANTY PACKET PROVIDED WITH THE UNIT.
RESIDENTIAL APPLICATIONS: True assumes no liability for parts or labor coverage for component failure or other damages resulting from installation in
non-commercial or residential applications.
ALTERATION, NEGLECT, ABUSE, MISUSE, ACCIDENT, DAMAGE DURING TRANSIT OR INSTALLATION, FIRE, FLOOD, ACTS OF GOD. TRUE is not responsible for
the repair or replacement of any parts that TRUE determines have been subjected after the date of manufacture to alteration, neglect, abuse, misuse,
accident, damage during transit or installation, fire, flood, or act of God.
IMPROPER ELECTRICAL CONNECTIONS. TRUE IS NOT RESPONSIBLE FOR THE REPAIR OR REPLACEMENT OF FAILED OR DAMAGED COMPONENTS RESULTING
FROM ELECTRICAL POWER FAILURE, THE USE OF EXTENSION CORDS, LOW VOLTAGE, OR VOLTAGE DROPS TO THE UNIT.
NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE: THERE ARE NO OTHER WARRANTIES, EXPRESSED, IMPLIED OR
STATUTORY, EXCEPT THE ONE (1) YEAR PARTS & LABOR WARRANTY AND THE ADDITIONAL FOUR (4) YEAR COMPRESSOR WARRANTY AS DESCRIBED ABOVE. THESE
WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTY AND MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.
OUTSIDE U.S./Canada: This warranty does not apply to, and TRUE is not responsible for, any warranty claims made on products sold or used outside the
United States or Canada.

............ www.truemfg.com ............