Hpweb Jet Admin - pdf2

CREATING REPORTS AND
EXPORTING DATA
in HP Web Jetadmin
CONTENTS
Overview ................................................................................................................................ 3
Create reports .......................................................................................................................... 4
Data collection basics ............................................................................................................ 4
Data collection types .......................................................................................................... 4
Report generation basics ........................................................................................................ 5
Report types ...................................................................................................................... 6
Understand the Reports user interface ...................................................................................... 6
Navigation tree ................................................................................................................. 6
Data collection details ........................................................................................................... 8
Add devices to data collections ........................................................................................... 8
Device Utilization by User data collection—a special case ................................................... 10
Data Collection Anomalies log .......................................................................................... 13
Data Collection templates ................................................................................................. 14
Use Group Policies with data collection templates................................................................ 14
Additional points of interest about data collections .............................................................. 15
Report generation—generate and view reports ....................................................................... 16
Generate a report ............................................................................................................ 16
Report type definitions ...................................................................................................... 18
Accessory Inventory report ............................................................................................. 18
Device Inventory report ................................................................................................. 21
Device Utilization report ................................................................................................ 23
Device Utilization by User report .................................................................................... 26
Event Log History report ................................................................................................ 28
Hourly Peak Usage report.............................................................................................. 31
Supply Ordering report ................................................................................................. 33
Supply Replacement Forecast report ............................................................................... 35
Supply Usage report ..................................................................................................... 38
Sample reports ................................................................................................................ 40
Schedule reports .............................................................................................................. 40
Other ways to schedule a report .................................................................................... 41
Archived Reports ............................................................................................................. 41
Report templates .............................................................................................................. 42
Additional points of interest about report generation ............................................................ 42
Export device data ................................................................................................................. 43
Create an export ................................................................................................................. 43
Select data columns............................................................................................................. 44
Select devices ..................................................................................................................... 45
Destination settings .............................................................................................................. 45
Schedule device exports ...................................................................................................... 46
Example of exported data .................................................................................................... 46
OVERVIEW
HP Web Jetadmin provides advanced reporting and data exporting capabilities for the imaging and
printing devices it manages. Collecting, extracting, and then analyzing usage data in your printing
environment can help bring about a balanced deployment, increased productivity, and cost savings.
The Reports feature (Figure 1) allows you to generate
reports based on historical data gathered over time. A
variety of reports offer powerful insight into your printing
environment. Report types include Device Utilization (page
counts), Supply Utilization (consumables usage), Device
Inventory and Accessory Inventory, Event Log History
(Error Log and other events occurring on the device), and
Device Utilization by User (which users printed what).
These reports provide better insight into your print
environment and help control costs. These reporting types
can show color vs. black-and-white printing usage,
simplex vs. duplex usage, media size usage, MFP usage
(such as Copy, Scan, Digital Send, and Fax usage), toner
cartridge usage (including forecasting usage and supplies
ordering), and by-user usage (who uses color and how
often they use it). Learn how many pages users print and
which applications they use. Create reports to find out
which devices are used most heavily and which have the
greatest uptime. These reports can be generated on-the-fly
or scheduled, and then emailed or saved to disk as
needed. Both HTML and comma-separated value (CSV)
formats are supported. Since there have been many
changes and improvements made to the Reports feature in
HP Web Jetadmin, particular focus here is on the Data
Collection and Report Generation functions. One change
is that Charting (graphing ability) is no longer available. Figure 1—Navigation tree
However, it should be fairly straightforward to create a
report in CSV format, import it into Microsoft® Excel, and
then use Excel to create a chart relative to the data.
The Export devices feature (Figure 2) allows you to extract real-time device data directly from the
Microsoft SQL Server database used by HP Web Jetadmin. Exports can also be generated on-the-fly
or scheduled, and then emailed or saved to disk as needed. Both CSV and XML formats are
supported.
In general, reports are used to show historical usage over time, while exporting is used to show the
device data that is valid at the time of the export. In certain situations, exporting this raw data from a
device list layout to a CSV or XML file might be more useful than creating a report. Both methods
(reporting and exporting) are offered to meet the various needs of HP Web Jetadmin administrators.
By using these features, you will better understand your
printing environment, which will allow you to better
manage and deploy existing and future printing and
imaging assets.
Figure 2—Export devices option
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CREATE REPORTS
There are two main steps to create any report in HP Web Jetadmin:
1. Data collection: A process that gathers usage data from a device on a regular, manual, or per-job
basis, and then stores that data in the HP Web Jetadmin database. Setting up a data collection is
the first step and is required before any report can be generated.
2. Report generation: After data has been collected, reports can be generated.
Data collection basics

The concept behind data collections is that you apply specific data collection types to capture the
data you are interested in seeing. HP Web Jetadmin provides a rich set of data collection types
(Figure 3). These data collection types allow device usage data to be captured and stored in the
database. The data collection process occurs daily and cannot be changed. However, data
collections can be triggered manually and the daily data collection default time (12:00 a.m.) can be
changed. The collected data is then used to generate reports. Data collection can be enabled on a
device-by-device basis or on a device group basis (based on HP Web Jetadmin device groups).
Figure 3—Data collection types
Keep in mind that in most cases, at least two data collections must occur on a device before a report
can be generated for that device. This is because HP Web Jetadmin uses the differential between one
page count or consumables usage and another to calculate usage over a period of time.
For data collections where the page counts remain the same, HP Web Jetadmin does not store the
unchanged value. This helps minimize database growth.
Data collection types

Seven data collection types are defined in HP Web Jetadmin, each designed to capture specific data.
Unless otherwise noted, each data collection is triggered by a daily schedule or by a trappable event,
such as and end-of-job for printing.
• Accessory Inventory: Captures information about what device accessories might be installed
(including disk drive, installed RAM, duplexer, input trays, and analog fax).
• Device Inventory: Captures the device status and device communication state, enabling the user to
monitor which devices are on the network.
• Device Utilization: Captures the page count usage information (including color, black-and-white,
simplex, duplex, copy, scan, digital send, fax, and media size counts).
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• Device Utilization by User: Captures the pages printed and applications used on a by-user basis.
Collection occurs at the end of every print job (end-of-job trap event). Requires an HP print driver
or HP Universal Print Driver (UPD) in Microsoft Windows® environments only.
NOTE Device Utilization by User data collection should be used sparingly. Since it invokes a
real-time data collection for every job sent to the device, it is designed to be used on a
small number of devices to help understand who is using a device and which devices
they are using. This data collection type is not intended to be used on a fleet of printing
devices.
• Event Log History: Captures the printing device errors and their frequency, as logged by the
device’s Event Log.
• Hourly Peak Usage: Captures the page count usage information every hour. This is similar to
Device Utilization data collection except it is performed hourly.
NOTE Hourly Peak Usage data collection should be used sparingly. Since it invokes an hourly
data collection, it is designed to be used on a small number of devices (ideally no more
than 100) for a short period of time (a few weeks up to one month) to help understand
usage during a particular day of the week/month. This data collection type is not
intended to be used on a fleet of printing devices over an extended period of time.
• Supply Utilization: Captures the supplies usage information (including toner cartridges, fuser kits,
drum kits, and transfer kits).
NOTE Applying a data collection to any device or group of devices causes an immediate data
collection to occur. This is not alterable. This data collection establishes a base usage level for
the devices. All subsequent data collections occur on a daily basis at the user-defined time
(default is 12:00 a.m.).
As data is collected, it is stored in tables in the HP Web Jetadmin database. Data retention can be set
to a value between 1 and 5 years, by going to Tools > Options > Shared > Server Maintenance >
Reports. By default, it is set to 1 year. Also available on this page is the option to delete data from the
database, with options for All data, User data, or Device data.
Report generation basics

Reports are generated from the collected data in the database and then formatted based on user-
specified parameters. Reports can be generated in a summary format or a reporting-period format
and scheduled to occur automatically. Various report types (Figure 4) are available that correspond to
the data collection types defined previously.
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Figure 4—Report types
After reports are generated, they can be displayed in HP Web Jetadmin, emailed, scheduled to be
emailed at regular intervals, and saved to file (HTML or CSV). All reports are archived in HP Web
Jetadmin for a defined number of days. By default, a report is archived for 90 days.
Report types
Nine report types are defined in HP Web Jetadmin. They are easier to use now that each report type
matches the data collection type it is associated with (Figure 4).
• Accessory Inventory: Tracks the device accessories.
• Device Inventory: Tracks the last known status of a device on the network.
• Device Utilization: Tracks the page count usage information.
• Device Utilization By User: Tracks the pages printed and applications used on a by-user basis.
• Event Log History: Tracks the device errors and their frequency, as logged by the device’s Event
Log.
• Hourly Peak Usage: Tracks the hourly page count usage information. This is similar to the Device
Utilization reports except the data is displayed in hourly increments.
• Supply Ordering: Tracks the supplies usage information (toner cartridges, fuser kits, drum kits,
transfer kits, and so on) and provides estimated replacement dates, making proactive supplies
ordering easier.
• Supply Replacement Forecast: Tracks the supplies usage information and predicts how many
supplies will be needed over a given time period.
• Supply Usage: Tracks the supplies usage information for showing supply usage rates.
Understand the Reports user interface

Navigation tree
The main reporting node in the navigation tree is titled Reports. Selecting Reports invokes a summary
page in the HP Web Jetadmin workspace that displays the major task-specific modules for reports
(Figure 5). These include Data Collection - Management, Reports - Report Generation, Reports -
Scheduled Reports, and Reports - Archived Reports. Right-clicking Reports provides a list of the various
tasks that are directly available for added convenience (Figure 6). Some of these tasks are: Add
devices to data collection, Generate report, Schedule report, Create data collection template, Edit data
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collection template, View archived report, and Email archived report. These tasks are also available
from various task modules in the main workspace, depending on the Reports page being displayed.
Figure 5—Navigation tree and the summary page in the workspace
Two sub-nodes exist under Reports in the navigation tree:

Data Collection and Report Generation (Figure 5).
Selecting either one invokes a summary page in the
workspace that displays specific task modules. Right-
clicking on either one also provides a list of various tasks
that are directly available for added convenience.
Selecting Data Collection invokes a summary page in the
workspace dedicated to managing various data collection
tasks. These tasks include managing data collections and
data collection templates.
Under Data Collection, the various data collection types
are displayed. Selecting a particular data collection type
invokes a workspace dedicated to managing devices in
that specific collection type. The number in parentheses to
the right of each data collection type indicates the number
of devices that are currently being monitored by that type.
Right-clicking any data collection type provides quick
access for adding or removing devices from the data
collection.
Selecting Templates under Data Collection displays the
user-defined data collection templates. Although there are
no predefined data collection templates, they are easy to
create and are required when configuring a Group Policy Figure 6—Right-click Reports
for data collection. Right-clicking Templates provides quick
access for creating and managing data collection templates.
Selecting Report Generation invokes a summary page in the workspace dedicated to managing
various report-related tasks. These tasks include generating a report, creating and managing report
templates, viewing and managing archived reports, and managing scheduled reports.
Under Report Generation, Templates can be selected. Report templates can be used to customize and
save settings from any of the baseline report types, saving the administrator’s time when creating
reports. Twenty-two predefined report templates are included. User-defined report templates can
easily be created to provide custom report layouts. Right-clicking Templates provides quick access for
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creating and managing report templates. The lock icon next to each predefined report template
indicates that these templates cannot be edited. However, they can be copied to another template
name, which can then be edited. They can also be deleted.
Archived Reports is the final reports node in the navigation tree. Selecting it displays all previously
generated reports, giving users a way to view and manage these reports. Right-clicking Archived
Reports provides quick access for managing these reports. By default, reports are archived for
90 days. This value can be changed during the report generation configuration process.
The next two sections provide further details on Data Collection and Report Generation, and the
workspaces in HP Web Jetadmin dedicated to each of these functions.
Data collection details

The first step in creating reports is to set
up data collections on devices. After they
are enabled, HP Web Jetadmin gathers
device data and stores it in the database.
Enabling data collections on devices can Figure 7—Select collection time page
be done manually (from the Data
Collection page or from other task
modules) or automatically through the
Group Policies feature. This section
focuses on using the Data Collection page
for creating data collections. Setting up
automatic data collections using the
Group Policies feature is discussed in
“Using Group Policies with data
collection templates” on page 14.
Add devices to data collections

When selecting Data Collection from the
navigation tree, the data collection
summary page is displayed. From this
page, data collections can be defined
and managed. Use the following steps to
manually add devices to a data Figure 8—Select devices page
collection:
1. Select a data collection type from the
Data Collection - Management task
module.
2. Click Add Devices. This displays the
Select collection time page (Figure 7).
3. On this page, select the time zone
and data collection time.
a. Time zone: Select the time zone
where the HP Web Jetadmin
server resides.
b. Time: Select the data collection
time. This can be the default time
(12:00 a.m.) or any other hour
of the day. This setting can be Figure 9—Confirm page
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changed later under Tools > Options > Device Management > Reports > Data Collection
Times.
4. Click Next. This displays the Select devices page (Figure 8).
5. On this page, select the devices to be included in the data collection process.
• Use the options under Selection Method to select the individual devices or device groups.
• Under Available devices, the All Devices list is displayed by default. Devices from the filtered
device lists or device groups can also be displayed.
• Devices already included in the data collection are not displayed.
• Hold the cursor over the >, >>, <, and << buttons to display the number of devices (total
devices and number of devices selected in either list, if greater than zero).
• Click any column header to sort the device lists.
6. Click Next. This displays the Confirm page (Figure 9).
7. Click Add Devices. This displays the Results page.
8. Click Done. If any failures occur, click Details to understand and troubleshoot why adding the
device failed.
Devices can easily be removed from a data collection by selecting the desired data collection type,
and clicking Remove Devices.
Data collections can also be viewed by selecting the data collection type and clicking View. This
displays the specific data collection page along with additional collection details and functions
(Figure 10). Available features on this page are:
• Traffic impact: Impact on network traffic for the data collection type being used, including:
• Accessory Inventory: Low
• Device Inventory: Low
• Device Utilization: Low
• Device Utilization by User: High
• Event Log History: Low
• Hourly Peak Usage: High
• Supply Utilization: Moderate
• # Devices: Number of devices selected for this data collection type.
• Collection Time Zone: Time zone where the HP Web Jetadmin server is located.
• Collection Time: Time of day when the data collection occurs.
• Server Collection Time: Time for the next data collection.
• First Collected: Time of the very first data collection.
• Last Collected: Time of last successful data collection.
• Status: Status of the previous data collection.
• Collect Now button: Launches an immediate data collection.
• Add Devices button: Adds new devices to the data collection.
• Remove Devices button: Removes devices from the data collection.
• Generate Report button: Generates a report immediately on any or all of the listed devices. This is
ideal for testing and confirming specific devices.
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Figure 10—View data collection details
Device Utilization by User data collection—a special case

Device Utilization by User data collection collects Personal Identifiable Information (PII). This data
collection type attempts to capture the name of each user who sends each print job to the device
along with the associated job information, such as printed pages (Color, Mono, Simplex, and Duplex
Pages, plus Media Size), Copy Pages, Digital Send Pages, Incoming Fax Pages, and the application
used (Adobe PDF, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, and Web Pages). Users and
administrators should understand their own policies about PII before enabling Device Utilization by
User data collection on their devices.
Using Device Utilization by User data collection to capture the print job’s user name is supported only
for HP printing devices and only in Windows environments. In addition, the print driver must be the
device model’s specific Windows driver from HP (not from Microsoft) or the HP UPD. The user name
captured is the Windows user logon name in the format “DOMAIN\USER”. In all other operating
system environments and Windows environments that do not use one of the supported print drivers,
the user name is captured under the name “Anonymous”.
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For a Device Utilization by User
data collection to be successful,
the device must also have a Job
Information Table to hold the job
information over time and an
SNMP Trap Destination Table
(Figure 11).
To summarize, the requirements
for a successful Device Utilization
by User data collection are:
• Windows environment
• Use of HP print driver or
HP UPD
• A device that supports Job
Information Table (not
supported on all HP printing
devices)
• A device that supports SNMP
Trap Destination Table (not
supported on all HP printing Figure 11—Config tab showing SNMP Trap Destination Table
devices)
• A device with the ability to send an end-of-job trap (not supported on all HP printing devices)
With these requirements in place, Device Utilization by User data collection is the one type of data
collection that does not depend on a regularly scheduled interval to collect data. HP Web Jetadmin
must rely on gathering this data from the device’s Job Information Table. Because different device
models have different sized Job Information Tables and because HP Web Jetadmin does not know the
length of each table, data must be collected after each print job. This helps minimize the loss of any
data as it rotates through the job table (the table has a first-in, first-out algorithm) before HP Web
Jetadmin can capture it. Job information can still be lost due to a spike in network traffic when the
device receives many print jobs in a very short period of time.
To capture data in real time, HP Web Jetadmin implements the following process: When adding a
device to the Device Utilization by User data collection, the user is first prompted to acknowledge that
PII will be captured. The following is displayed:
Note: By enabling By User Tracking data collection, Personal Identifiable Information, PII, is retrieved from
devices and stored in the HP Web Jetadmin database for reporting purposes. The user of such information
should adhere to privacy standards of your organization or region. By offering this capability HP Web
Jetadmin Reports features empower your organization to better assess how your HP and other devices are
utilized. HP assumes no responsibility on the way this PII is handled, distributed and used.
After the user acknowledges that this type of data collection is acceptable, HP Web Jetadmin checks
to see if the device has an SNMP Trap Destination Table. If it does, a check is made to see if it has an
available entry. If it does, HP Web Jetadmin writes its IP address and trap listener port into the entry.
This allows the device to send an end-of-job SNMP trap to the HP Web Jetadmin server at the end of
a print job, triggering a Device Utilization by User data collection, which collects the device’s Job
Information Table. HP Web Jetadmin parses out any new entries from the Job Information Table and
stores them in the Microsoft SQL Server database.
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If the SNMP Trap Destination
Table is full, HP Web Jetadmin
does not automatically overwrite
an entry. Instead, the user is
prompted to select an entry to
overwrite, clear the SNMP Trap
Destination Table altogether and
add the new entry, or skip
adding this device to the SNMP
Trap Destination Table, and thus
skip adding this device to the
Device Utilization by User data
collection (Figure 12).
HP Web Jetadmin uses trap
listener port 27892. This is the
same port that HP Web Jetadmin
Figure 12—Edit trap table settings
uses for configuring Alerts.
In addition to this real-time data collection process, a daily data collection also occurs at the
user-defined time (default is 12:00 a.m.). This helps minimize the loss of job information as it rotates
through the Job Information Table before HP Web Jetadmin can get to it. The Device Utilization by
User data collection and its associated reporting should never be used as a substitute for job
accounting. HP Web Jetadmin reports are designed for tracking trends and fleet analysis.
NOTE The HP Web Jetadmin Installation/Migration or Installation/Upgrade process attempts to
resolve SNMP Trap Destination Table IP address and trap listener port number conflicts. A
migration attempts to find open trap table entry points and establish the new HP Web
Jetadmin server IP address. An upgrade converts the HP Web Jetadmin server address/port
number to xxx.xxx.xxx.xxx:27892 within the same entry point. If the trap table is full during a
migration, device configuration is logged. The administrator should note these failed items
and resolve them with manual configuration.
Figure 13—Anomalies log
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Data Collection Anomalies log
Another feature on the main Data Collection page is the ability to view the Anomalies log. To do this,
click Anomalies (Figure 13). The Anomalies log captures specific issues that prevent a data collection
from occurring or cause a data collection to be suspect. Listed here are the various anomalies that
might occur during a data collection with the possible actions to take (see the online Help for
additional details about anomalies):
• Device at IP Address changed: The device is a different device than what was subscribed to. The
user can choose to ignore the anomaly (remove it from the Anomalies log) or reset the data
(delete all the data stored for the device).
• Suspect Serial Number: The serial number is not unique (for example, serial numbers with
xxxxxxxxxx). This often occurs when swapping one formatter for another. The user can choose to
ignore the anomaly (remove it from the Anomalies log). If the device ever gets a unique serial
number, all the current data becomes inaccessible because the device is no longer associated
with the data collected when it had a suspect serial number. HP Web Jetadmin treats the device
as brand new with no historical data.
List of invalid serial numbers
0000000000 AAAA000000 AAAAAAAAAA

AAXXYY9999 S4601LXXXXX YYYYA00000
XXXXXXXXXX Y4601LXXXXX ZYYYYX0SYX
XXXXXXXXXXX
• Inconsistent Totals: The page counts do not reconcile (for example, the page count total is other
than the sum of the color and mono page counts). The user can choose to ignore the anomaly
(remove it from the Anomalies log) or reset the data (delete the data for the given data collection).
• Abnormal Increasing Page Counts: The page counts collected were over 10,000 pages for a
given collection period. The user can choose to ignore the anomaly (remove it from the Anomalies
log), reset the data (delete the data for the given data collection), or adjust the data (subtract the
abnormally large number of pages from the count).
• Descending Page Counts: The collected page count decreased and is treated as if no pages were
printed on the device. The user can choose to ignore the anomaly (remove it from the Anomalies
log), reset the data (delete the data for the given data collection), or adjust the data (subtract the
actual negative pages from the collection).
• Possibly missing job data: HP Web Jetadmin detected that print jobs might have been missed
because the device did not send traps for the jobs. The user can choose to ignore the anomaly
(remove it from the Anomalies log).
• Removed from trap table: The HP Web Jetadmin server was removed from the device’s trap table.
Traps for completed jobs are not received. The user can choose to ignore the anomaly (remove it
from the Anomalies log).
• Device is not unique: HP Web Jetadmin could not obtain sufficient data to uniquely identify the
device. The user can choose to ignore the anomaly (remove it from the Anomalies log).
• Not supported by device: The device does not support the requirements of the data collection. The
user can choose to ignore the anomaly (remove it from the Anomalies log).
• Device is under contract: HP Web Jetadmin could not complete the report subscription for the
device because it is under contract. The user can choose to ignore the anomaly (remove it from
the Anomalies log).
• Failed to connect to device: HP Web Jetadmin could not communicate with the device. The user
can choose to ignore the anomaly (remove it from the Anomalies log).
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• SNMP trap table is full on device: HP Web Jetadmin could not complete the collection subscription
for the device because the device’s trap table is full. The user can choose to ignore the anomaly
• Device does not support required SNMP trap: HP Web Jetadmin could not complete the collection
subscription for the device because the device does not support the required SNMP trap. The user
can choose to ignore the anomaly (remove it from the Anomalies log).
• Credentials are required to subscribe to device: HP Web Jetadmin needs credentials for the device
before the report subscription can be completed. The user can choose to ignore the anomaly
• Subscription was skipped for device: During an upgrade, the user skipped the collection
subscription request for this device. The user can choose to ignore the anomaly (remove it from
the Anomalies log).
One last feature on the Anomalies log page is the ability to export this data. By clicking Export, you
can save the log as an Excel file.
Data Collection templates

Data collection templates are defined to include
single or multiple data collection types. After the
template is created, it can be applied to devices
in the same way as individual data collection
types. For templates that include multiple data
collection types, devices can be added to all of
them using a single configuration process instead
of having to manually add devices to each data
collection type as separate configuration
processes.
Although no predefined data collection templates
are included with HP Web Jetadmin, they are Figure 14—Data Collection – Templates task module
easy to create. On the main Data Collection
page, there is a Data Collection - Templates task module. From here, you can Create, Apply, Edit,
Delete, Copy, and View data collection templates (Figure 14).
The Copy template feature provides the ability to leverage an existing template to create a new
template without having to start from scratch.
Use Group Policies with data collection templates

Data collection templates are required when using Group Policies to automatically add devices to
data collections. The Group Policies feature is a powerful automation tool that saves users time when
configuring devices and HP Web Jetadmin settings. A device group has a property known as Group
Policy. One policy that can be added to any device group’s properties is Enable Data Collection.
When activating the Enable Data Collection on a device group, the user must select a template from
the list of existing data collection templates.
A trigger must be specified that enables the configuration to take place when the device is added to
the group or when the device is removed from the group (Figure 15). Multiple Enable Data Collection
policies can exist for a single device group.
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Figure 15—Enable Data Collection policy
Additional points of interest about data collections

• Adding devices to data collections can also be done using the Windows drag-and-drop
functionality. By selecting any number of devices from any device list or device group, the devices
can be dragged and dropped onto any Data Collection Type or Data Collection Template listed in
the Reports section of the navigation tree.
• All data collection
times are initially set to
12:00 a.m. However,
each can be
configured to any hour
of the day. This can
be done under Tools >
Options > Device
Management >
Reports > Data
Collection Times Figure 16—Data collection times
(Figure 16).
• In order to maintain historical data on devices, HP Web Jetadmin tries to uniquely identify each
device, primarily using the device’s serial number. HP Web Jetadmin can manage and maintain
historical data on devices without unique serial numbers to a certain degree, but issues might
occur when multiple devices in HP Web Jetadmin appear to be the same device. It is always best
to ensure that devices are unique before enabling data collection on them. The data column titled
Unique is available when listing devices for this specific purpose. If a device is uniquely
identified, its value is Yes. If a device is not uniquely identified, its value is No. It might be handy
to display the Serial Number column at the same time to confirm this value (Figure 17).
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Figure 17—Unique and MultiHomed data columns
• If data collection occurred on a device with an invalid serial number and the administrator then
assigns a valid serial number to the device, the historical data associated with the device while it
had an invalid serial number becomes unavailable. To prevent this situation, take steps to ensure
that all the devices have valid serial numbers before enabling data collection on them.
• Multihomed printing devices are HP devices connected to two HP Jetdirect devices and, therefore,
have two IP addresses. A multihomed device can affect the page count information. When a
multihomed printing device is added to a data collection, both IP addresses of the device are
added, increasing the data collection count by two (because there are two IP addresses). When
one multihomed device is removed from a data collection, both entries for the device are removed
and the data collection count is decreased by two. If a multihomed device is part of a data
collection and is deleted from the database, only that one device is removed from the data
collection. The other IP address remains in the data collection. If both IP addresses of a
multihomed device are included in a page count report, the device is counted twice. HP does not
recommend including both IP addresses of a multihomed device in the same report. To assist in
this effort, the data column titled MultiHomed is available when listing devices (Figure 17).
Multihomed devices are designated by Yes.
Report generation—generate and view reports

In most cases, after data collection has occurred at least twice, reports can be generated. Selecting
Report Generation (under Reports) from the navigation tree displays the workspace for generating
and viewing reports (Figure 18).
Generate a report
Use the following steps to generate a report:
1. From the Reports - Report Generation task module, select a report type from the Report list.
2. Click Generate to display the Select devices page.
3. On this page (similar to the data collection page with the same name), select the devices to
include in the report.
• Use the options under Selection Method to select the individual devices or device groups.
• Under Available devices, the All Devices list displays by default. Devices from the filtered
device lists or device groups can also be displayed.
• Only devices that have had data collected are listed.
• Hold the cursor over the >, >>, <, and << buttons to display the number of devices (total
devices and number of devices selected in either list, if greater than zero).
• Click a column header to sort the device lists.
16
Figure 18—Report types
4. Click Next to display the Specify report settings page (Figure 19).
5. Many of the options and settings that are available on this page are specific to the report type
selected. Details for each report type are provided in “Report type definitions” on page 18. To
accept the default settings, click Next. This displays the Specify destination options page.
6. On this page, select where to send the report.
• Select Archive only (selected by default) to save the report in the Archived Reports list.
• Select Email to send the report via email. The file format can be HTML or CSV.
To accept the default settings, click Next. This displays the Specify report name page.
7. On this page, enter the Report name that is used in the Archived Reports list and the number of
days to archive the report (default is 90 days). To accept the default settings, click Next. This
displays the Confirm page.
8. On this page, confirm the settings.
Click Back to change the settings or
click Cancel to abort this task. Click
Generate Report to create the report.
This displays the Report Generation
Complete page (Figure 20).
9. On this page, the Success message is
displayed. The following options are
available on this page:
• Save Report: Saves the report in
HTML or CSV format.
• View Report: Displays the report
immediately.
• Done: Closes this page without
displaying the report. The report
is automatically saved in the
Archived Reports list.
Figure 19—Specify report settings page
17
• Create report template: Creates
and saves a report template
based on the specified settings.
This page might display the message
“The report could not be generated”.
This typically means that not enough
data is available to create the report.
10. Click Done to complete the process.
This is the generic process to generate a
report. Because all reports have both
common and unique configuration
settings, the next section describes these
settings and how they are used to create
various reports.
Report type definitions

Figure 20—Report Generation Complete page
Accessory Inventory report
This report shows the accessories that are specific to a device and the status of the accessory
(Figure 21). It is useful for determining what accessories were installed or removed over a defined
time period.
Report subtype has two options:
• Time Interval: Shows the accessory status over time. This option is used to create a report that
shows each device with the following information: Accessory Name, Accessory Status, Accessory
Details, and Collection Date.
• Last Known Status: Shows the date and time when the status of an accessory last changed.
Group by defines the overall grouping of
the devices in the report:
• <None> provides no grouping of
devices, displaying single line entries
for each device.
• Accessory Name groups the devices
according to accessory, listing the
accessory and then each device with
data collected for that accessory.
• Device lists each device and the
specific data under each device.
• Device Groups lists devices according
to device group, with single line
entries for each device in that group.
• Others are self-explanatory.
Primary sort determines how the list is
initially sorted, but is only valid if Group
by is set to Device.
• Primary Sort options available are:
<None>, Asset Number, Contact
Person, Device Groups, Device Figure 21—Accessory Inventory report settings
18
Location, Device Model, Device Name, Hardware Address (MAC), IP Address, IP Hostname,
Jetdirect Port, Port (Any), Serial Number, System Contact, and System Location.
Secondary sort determines an additional sort order after the list is sorted according to the Primary sort
value.
• For example, Primary sort might be set to Device Model while Secondary sort might be set to IP
Address. This causes the list to be initially sorted by the device model. If there are multiple devices
with the same model name, those devices are then sorted by IP address.
• Secondary Sort options are the same as those for Primary Sort.
Sort data by sorts the data in the report using a Primary sort and Secondary sort.
• Primary sort options include: <None>, Accessory Name, Accessory Status, and Collection Date.
Exclude devices with no collected data is used to simplify a report by eliminating any devices that
have no data to show from the report. This option is selected by default.
Under Formatting (Detailed), Show all accessories checkbox is selected by default. This includes all
known accessories in the report. To manually select specific accessories, clear the Show all
accessories checkbox and select the accessories.
For Date range, there are three interval options:
• Previous time period specifies a range of past dates to include in the report.
• Time periods available are: days, weeks, months, and years.
• Previous time period also has an option called From today, which causes the previous time
period to include today’s date as the end date. For example, if 1 month is selected and
today’s date is November 15, the previous time period used for the report is October 16
through November 15, which includes data up to the current date. If From today is not
selected, the previous time period is October 1 through October 31, which uses the last
complete month as the time period. This option is selected by default.
• Previous quarter creates reports on a quarterly basis. Click Customize to configure the starting
date of the company’s fiscal year, Quarterly reports are based on this initial date. The Customize
button is a shortcut that takes the user to Tools > Options > Device Management > Reports >
General to configure this option.
• Custom range allows any date range to be selected.
Under Device information, select the device details to show in the report. Because there are so many
items to select from, three levels of device information are available: Favorites, All, or Obsolete. Each
level provides more options to select. Because the list of items is very long, only the more common
options are defined here.
NOTE Page count column names that started with Any Duplex, Any Simplex, and Any Total in
previous versions of HP Web Jetadmin have been changed to All Duplex, All Simplex, and
All Total to better reflect their values.
• Self-explanatory items: Device Location, Device Model, Device Name, Hardware Address (MAC),
IP Hostname, IP Address, Serial Number, System Contact, System Location, and System Name.
• Frequently used items:
• All Duplex Count: The total double-sided page count as tracked by the printer engine.
• All Simplex Count: The total single-sided page count as tracked by the printer engine.
• All Total Count: The total number of pages printed as tracked by the printer engine. This number
is expressed as the equivalent number of Letter/A4 pages based on the multiplier values.
19
Letter/A4 is the standard unit and has an assigned value of 1.0. Each of the other media types
has a multiplier value that represents a percentage of surface area in comparison to the Letter/A4
size. These multiplier values are listed in the following table.
Media type Multiplier Media type Multiplier

Letter 1.0 A5 0.5
A4 1.0 Com 10 0.4
Legal 1.3 Envelope #10 0.4
11x17 2.0 Custom 1.0
A3 2.0 Other 1.0
Executive 0.8
• All Total Count Color: The total number of color pages printed as tracked by the printer
engine. This number is expressed as the equivalent number of Letter/A4 pages (see the
previous table).
• All Total Count Mono: The total number of black-and-white pages printed as tracked by the
printer engine. This number is expressed as the equivalent number of Letter/A4 pages (see
the previous table).
• Copy Pages: The total copy page count as tracked by the printer engine.
• Digital Send Pages: The total number of digital send pages (sent to emails, folders, or faxes)
as tracked by the printer engine.
• Engine Cycle Count: The total page count as tracked by the printer engine.
• General Office: The General Office color quality page counts tracked by the HP Edgeline
devices (HP CM8060/CM8050 Color MFPs).
• Install Date: The date the HP device first came online and communicated with a time server,
thus establishing an installation date and time.
• Last Communication: The date and time HP Web Jetadmin last communicated with the device.
• MultiHomed: The devices that are connected to multiple HP Jetdirect devices simultaneously in
use.
• Professional: The Professional color quality page counts tracked by the HP Edgeline devices
(HP CM8060/CM8050 Color MFPs).
• Scan Pages: The total number of scans as tracked by the printer engine.
• Total Color Page Count: The total color page count as tracked by the printer engine.
• Total Digital Copy Usage: The total number of digital copy pages printed as tracked by the
printer engine. This number is expressed as the equivalent number of Letter/A4 pages (see
the previous table).
• Total Printer Usage: The total number of pages printed as tracked by the printer engine. This
number is expressed as the equivalent number of Letter/A4 pages (see the previous table).
This is equivalent to All Total Count.
• Unique: The devices that have a valid serial number and can be uniquely identified by
HP Web Jetadmin.
Under Report Data, select the specific data relating to accessories that appears as columns in the
report (Figure 22). This data includes:
• Accessory Name: The name of the device accessory (such as Hard disk, Duplexer, Input Tray,
Total Memory, Copier, and Analog Fax).
• Accessory Status: The last known status of the device accessory (such as Installed or Not
Installed).
• Accessory Details: The specific details about the device accessory (such as Yes for Installed or
1,024 for Total Memory).
20
Figure 22—Accessory Inventory report
• Collection Date: The last data collection date and time, which indicates when HP Web Jetadmin
last checked for the status of the device accessory.
Device Inventory report
This report shows a Lost or Found
status for devices on the network
(Figure 23). It is useful for
showing whether a device is on
the network over a period of
time. It is also useful for
determining what devices were
added to or removed from the
network over a period of time.
Report subtype has three options:
• Time Interval: Displays the
status of a device over a
defined time period, showing
each device with the
following information:
Inventory Status, Inventory
Date, and Last Known IP
Address. Each change in
status during the defined time
period of the report is
displayed as a new line item
with the new information
Figure 23—Device Inventory report settings
21
Figure 24—Device Inventory report
associated with it. This provides an historical overview of how the device’s status changed over
time.
• Last Known Status (Details): Displays a single line item for each device, showing only the last
change in Inventory Status. Also displayed are the Inventory Date and Last Known IP Address of
the device when the status changed.
• Last Known Status (Summary): Displays the last known Inventory Status (Lost or Found) and the
Inventory Status Count for each device model based on when the report ran.
Group by defines the overall grouping of the devices in the report:
• <None> provides no grouping of devices, displaying single line entries for each device.
• Device lists each device and the specific data under each device.
• Device Groups lists devices according to the device group with single line entries for each device
in that Group.
• Inventory Status shows the status of the device when the data was collected on the Inventory
Date. Values can be: Lost, Lost (No Change), Found, Found (No Change), Found (Start
Collecting), or IP Address Changed.
Primary sort and Secondary sort under Group by are defined in “Accessory Inventory report” on
page 18.
• Primary sort options include:
• Inventory Date: The date when the Inventory Status for the device changed. This value might
be a scheduled data collection time or a time when HP Web Jetadmin polled the device and
detected a status change. When selecting the Report subtype Last Known Status (Details), this
value indicates the last time HP Web Jetadmin successfully communicated with the device.
• Inventory Status: This is defined previously under Group by.
22
• Secondary Sort options are the same as those for Primary Sort options.
Exclude devices with no collected data is defined in “Accessory Inventory report” on page 18.
Date range is defined in “Accessory Inventory report” on page 19.
Device Information is defined in “Accessory Inventory report” on page 19.
Under Report Data, select the specific data relating to Device Inventory that appears as columns in the
report (Figure 24). This data includes:
• Inventory Status: This is defined previously under Group by.
• Inventory Date: This is defined previously under Sort data by.
• Last Known IP Address: The last known IP address when the status changed.
• Inventory Status Count: The number of devices with a Found or Lost status at the time the report
ran. This value is only valid for the Report subtype Last Known Status (Summary).
Device Utilization report
This report shows a device’s
page count information
(Figure 25). It is helpful in
determining the deployment of
devices by tracking how they are
being used. Information
comparing color vs. black-and-
white printing, simplex vs. duplex
printing, job-type printing (such
as copy, scan, and fax), and
media size printing (such as
Letter, Legal, A3, and A4) can be
captured and tracked with this
report.
Report subtype has three options:
• Time Interval (Job Type):
Displays the page counts
according to the job type for
the selected devices. These
include: Total Pages, Total
Color Pages, Total Mono
Pages, Total Simplex Pages,
Total Duplex Pages, Copy Figure 25—Device Utilization report settings
Pages, Digital Send Pages,
and Scan Pages. It does not include media size page counts.
• Time Interval (Media Size): Displays the media size page counts for the selected devices. These
include: Letter, Legal, 11x17, A3, A4, Envelope, and Total. It does not include job type page
counts.
• Job Type (Details): Displays the report in a format similar to the Usage Page from the device’s
HP Embedded Web Server (EWS) page. Keep in mind that the totals in this report will not match
the totals of the Usage Page because this report shows the values over a period of time while the
Usage Page shows the overall totals.
Group by defines the grouping of devices in the report:
23
• Device Groups lists the devices according to the device group with single line entries for each
device in that group.
• Interval groups devices according to the interval value (Daily, Weekly, or Monthly). For example,
if a 1-month report has a weekly interval, the devices are grouped in weekly blocks.
page 18.
• Primary sort options include device information (such as Asset Number, Device Model, IP
Address, and Serial Number) and report data (such as Copy Pages, Fax Pages, Total Pages, and
Total Pages (Equivalent)).
Report interval specifies the unit of time used in the report for the date range selected. Values
available are: None, Daily, Weekly, or Monthly. For example, if the date range selected is the
previous month, the interval can be Daily to show data for each day of the month, Weekly to show
data for each week of the month, or Monthly to show data as one value for the whole month. This
option is not available when the Report subtype Job Type (Details) is selected.
Show totals shows the column subtotals per device and the overall totals for the selected devices in the
report.
Under Formatting (Detailed), the Show all media sizes checkbox is checked by default. This includes
all known media sizes in the report. To manually select specific sizes, clear the Show all media sizes
checkbox, and then select the specific sizes. This option is available only when the Report subtype Job
Type (Details) is selected.
Under Report Data, select the specific data relating to Device Utilization that appears as columns in
the report (Figure 26). All page counts are totals within the date range of the report. The following are
some of the more frequently used job types and media sizes.
Job Type:
• Copy Pages: The number of pages output using the copy function. The Copy Pages value is equal
to the number of pages that are scanned multiplied by the number of copies printed for each
scanned page. The actual scanned pages from copying are included in the Scan Pages count.
• Digital Send Pages: The number of pages that have been digitally scanned and sent to another
location, such as email, folder, or fax). Digital Send Pages do not include any printed page
counts. However, each scanned digital send page is also included in the Scan Pages count.
• General Office: The General Office color quality page counts tracked by the HP Edgeline devices
24
Figure 26—Device Utilization report
• Incoming Fax Pages: The number of pages that have been received using the fax function. After
the Incoming Fax Pages are received and printed, the counts are also included in the Total Pages
count.
• Outgoing Fax Pages: The number of pages scanned and sent by the fax module to a fax number.
Outgoing Fax Pages counts do not include any printed page counts, but are also included in the
Scan Pages count.
• Professional: The Professional color quality page counts tracked by the HP Edgeline devices
• Scan Pages: The number of pages scanned using the scan function. Every time the scanner moves
across the glass, a Scan Page count is captured. The Scan Pages count does not include any
printed page counts. The Scan Pages count increases when copying pages, digitally sending
pages (to a folder or email), and sending outgoing faxes.
• Total Color Pages: The total number of color pages printed.
• Total Duplex: The total number of two-sided pages printed. To determine the total number of sides
printed, multiply this value by 2.
• Total Duplex 1 Image: The number of times a page was sent through the device’s duplexer and
was printed on only one side as a result of being the last page of an odd-numbered, duplexed
print job. Some devices can determine odd-numbered, duplexed print jobs ahead of time and
send the last page through the normal path (non-duplexed) of the printer engine. In this case, the
Total Duplex 1 Image count does not increase. Instead, the count is captured by the Total Simplex
count. Total Duplex 1 Image counts apply only to the last page of a document. Not all devices
can report Total Duplex 1 Image counts. For those that cannot, the last page of an odd-numbered,
duplexed print job is captured as a duplexed page count under Total Duplex. The count for Total
Duplex 1 Image is included in the count for Total Duplex.
• Total Mono Pages: The total black-and-white pages printed.
• Total Pages: The total number of pages printed. This value is the sum of the Total Color Pages and
Total Mono Pages for the particular time period. It is also the sum of Total Simplex and 2 x Total
Duplex.
25
• Total Pages (Equivalent): The equivalent number of Letter/A4 pages printed based on the
multiplier values in the table on page 20.
• Total Simplex: The total number of one-sided pages printed.
Media Sizes:
• 11x17, A3, A4, Legal, and Letter are a few of the more common sizes.
• Total: The total pages printed. This value is equivalent to Total Pages under Job Type. It is the sum
of all the media sizes.
Device Utilization by User report
This report displays a user’s
name (Windows credentials)
along with page counts and job
types from every job sent to the
devices included in the data
collection (Figure 27). This report
is helpful for tracking printing
behaviors, such as who is
printing in color, who is printing
simplex (when duplex is
preferred), who is printing on
what media size, who is using
the copy/scan/fax features, and
who is using what application.
page counts according to the
job type and application for
the selected devices. The job
type counts include: Total
Pages, Color Pages, Duplex Figure 27—Device Utilization by User report settings
Pages, and Mono Pages. The
application page counts include Adobe PDF Pages, MS Excel Pages, MS PowerPoint Pages,
MS Word Pages, and Web Pages. It does not include the media size page counts.
• Time Interval (Media Size): Displays the media size page counts for the selected devices. These
include: Letter, Legal, 11x17, A3, A4, Envelope, and Total Pages, to name a few of the more
common sizes. It does not include job type page counts.
• <None> provides no grouping of the devices, displaying single line entries for each device.
device in that Group.
• User groups the devices according to the users who sent the print jobs to them.
page 18.
26
• Primary sort options include the device information (such as Asset Number, Device Model, IP
Address, and Serial Number) and report data (such as those listed above under Time Interval),
among others.
report.
Under Report Data, select the specific data relating to Device Utilization by User that appears as
columns in the report (Figure 28). The page counts are specific to the displayed User and the Date
range selected. The following are some of the more frequently used job types and media sizes.
Job Type:
• Adobe PDF Pages: The total number of PDF pages printed.
• Color Pages: The total number of color pages printed.
• Copy Pages: The number of pages output using the copy function. The Copy Pages value is equal
to the number of pages scanned multiplied by the number of copies printed for each scanned
page. The actual scanned pages from copying are included in the Scan Pages count.
Figure 28—Device Utilization By User report
27
• Digital Send Pages: The number of pages digitally scanned and sent to another location, such as
email or folder. Digital Send Pages do not include any printed page counts. However, each
scanned digital send page is also included in the Scan Pages count.
• Duplex Pages: The total number of double-sided pages printed. To determine the total number of
sides printed, multiply this value by 2.
• Incoming Fax Pages: The number of pages received using the incoming fax function. After the
Incoming Fax Pages are received and printed, the counts are also included in the Total Pages
count.
• MS Excel Pages: The total number of pages printed from Microsoft Excel.
• MS PowerPoint Pages: The total number of pages printed from Microsoft PowerPoint.
• MS Word Pages: The total number of pages printed from Microsoft Word.
• Mono Pages: The total black-and-white pages printed.
• Print Pages: The total number of pages printed (versus pages copied or scanned).
• Simplex Pages: The total number of one-sided pages printed.
• Total Pages: The total number of pages printed. This value is the sum of the Color Pages and
Mono Pages for the particular time period. It is also the sum of Simplex Pages and 2 x Duplex
Pages.
• Web Pages: The total number of HTML pages and other web file formats printed.
Media Sizes:
• 11x17, A3, A4, Legal, and Letter are a few of the more common sizes.
• Total Pages: The total number of pages printed. This is equivalent to Total Pages under Job Type.
It is the sum of all the media sizes.
Event Log History report
This report tracks various device
events (Figure 29). It is helpful for
tracking types of errors and
monitoring error trends.
Event Log History based on
the selected date range.
Specific information
displayed for each event
includes the Event Code (in
hexadecimal), Event Date,
Event Description, Event
Type, and Event Log Page
Count (at the time of the
event).
• Summary (Event Type):
Displays the Event Log
History in a summary format
based on the selected date
range and interval. Overall
Figure 29—Event Log History report settings
28
totals of Device Errors, Paper Jam Errors, Information Events, and Other Events are displayed.
page 18.
Sort data by sorts the data in the report using a Primary sort and Secondary sort. No Sort data by
options are available if the Report subtype Summary (Event Type) is selected.
• Primary sort options include the following event information: <None>, Event Code (Hex), Event
Date, Event Description, Event Log Page Count, and Event Type.
Report interval specifies the unit of time used in the report for the date range selected. Values
available are: None, Daily, Weekly, or Monthly. For example, if the date range selected is the
previous month, the interval can be Daily to show data for each day of the month, Weekly to show
data for each week of the month, or Monthly to show data as one value for the whole month. This
option is only visible if the Report subtype Summary (Event Type) is selected.
report. This option is only visible if the Report subtype Summary (Event Type) is selected.
Date range is defined in “Accessory Inventory report” on page 18. By default, the previous 3 months
are selected.
29
Under Report Data, select the specific data relating to the event log that appears as columns in the
report (Figure 30). All the values are defined by the Date range selected. The following are the
available items:
Figure 30—Event Log History report
• Time Interval:
• Event Log Page Count: The page count when the event occurred.
• Event Date: If the device supports this value, it is the date when the event occurred. If the
device does not support this value, it is the date of the last HP Web Jetadmin data collection.
• Event Code (Hex): The actual event code in hexadecimal.
• Event Description: A description of the event.
• Event Type: The event type can be: Device Error, Other, or Paper Jam.
• Summary (Event Type):
• Device Errors: The total number of device errors.
• Paper Jam Errors: The total number of paper jams.
• Information Events: The total number of information events.
• Other Events: The total number of all other events.
30
Hourly Peak Usage report
This report displays the hourly
usage of devices (Figure 31). It is
useful in understanding how
devices are being used on a
daily basis and determining if
there are any peak usage times
creating bottlenecks. This might
provide insight on future printing
needs. This report type (and data
collection type) is not designed
for an entire fleet of devices. It is
designed to monitor a small
number of devices (ideally no
more than 100) over a limited
time period (a few weeks up to
one month).
Report subtype has one option:
page counts according to the
job type for the selected
devices. These include: Total
Pages, Total Color Pages,
Total Mono Pages, Total
Simplex Pages, Total Duplex
Pages, Copy Pages, Digital
Send Pages, and Scan
Figure 31—Hourly Peak Usage report settings
Pages. It does not include
media size page counts.
• Interval groups devices according to the interval value (Daily, Weekly, or Monthly). For example,
if a 1-month report has a weekly interval, the devices are grouped in weekly blocks.
Primary sort and Secondary sort under Group by are defined in “Accessory Inventory report” on page
18.
• Primary sort options include the report data (such as Copy Pages, Incoming Fax Pages, Total
Color Pages, and Total Pages), among others.
• Secondary Sort options are the same as those for Primary Sort options.
Report interval is set to Hourly and cannot be changed.
report.
31
Under Formatting (Detailed), the Time Range options available are Entire Day or a specific Start time
and End time.
Under Report Data, select the specific data relating to the hourly usage that appears as columns in the
report (Figure 32). All page counts are totals within the date range of the report. These values
(defined in “Accessory Inventory report” on page 19) include:
• Copy Pages
• Digital Send Pages
• Incoming Fax Pages
• Outgoing Fax Pages
• Scan Pages
• Total Color Pages
• Total Duplex
• Total Duplex 1 Image
• Total Mono Pages
• Total Pages
• Total Simplex
Figure 32—Hourly Peak Usage report
32
Supply Ordering report
This report is useful for
monitoring the device supply
needs (Figure 33). It provides the
estimated replacement dates for
supplies that are low, thus
allowing for proactive ordering
and replacement. The estimated
replacement dates are based on
the collected supplies levels,
page counts, and other related
details. The report contains a link
to HP SureSupply. The
HP SureSupply webpage is
prepopulated with the
appropriate HP supplies directly
from the report.
• Details: Displays all the Figure 33—Supply Ordering report settings
supplies for the devices
selected that are at or below the user-specified threshold and provides an estimated replacement
date based on the historical usage. The device’s supplies are listed according to the grouping
parameter selected along with the part number, current estimated supply level, and estimated
pages remaining for the supply.
• Summary: Displays a summary listing of all the supplies for the devices selected that are at or
below the user-specified threshold. The supply part number, supply, and supply count are
displayed according to the grouping parameter selected.
page 18. When the Reports subtype Summary is selected, Primary sort and Secondary sort are not
available.
• When the Reports subtype Details is selected, Primary sort options include the following:
<None>, % Confidence, Estimated Pages Remaining, Estimated Replacement Date, Estimated
Supply Level (%), Supply, Supply Part Number, and Supply Status.
• When the Reports subtype Summary is selected, Primary sort options include the following:
<None>, Supply, Supply Count, and Supply Part Number.
33
Under Formatting (Detailed), the following options are available:
• Threshold: Determines the supplies to include in the report. Values can be 0% to 100%. Any
supply that is at or below this threshold number is included in the report. The default value is
20%.
• Include “Order Supplies” button in report: Includes a Shop for Supplies button in the report. When
this button is clicked, the HP SureSupply webpage opens with the Shopping list prepopulated with
the supplies from the report, thus simplifying the replacement ordering process. By default, this
checkbox is selected. Clearing this checkbox removes the button from the report. This
configuration option can also be removed entirely. To do this, go to Tools > Options > Device
Management > Supplies > Supplies Re-ordering. Clear the Include shop for supplies link in
reports checkbox. When selecting Summary for Report subtype, this option is not available.
Figure 34—Supply Ordering report
Under Report Data, select the specific data relating to supply ordering that appears as columns in the
report (Figure 34). The following are the available items:
• Details:
• Estimated Pages Remaining: The number of pages the supply can expect to print using a
standard 5% coverage rate per page (returned by the supply to HP Web Jetadmin).
• Estimated Replacement Date: The HP Web Jetadmin estimation of when the supply will run out
(based on historical usage data).
• Estimated Supply Level (%): An estimated percent remaining of the supply (returned by the
supply to HP Web Jetadmin).
• Last Collection Date: The date when HP Web Jetadmin last performed a data collection on the
device with this supply.
• Supply: The name of the supply.
34
• Supply Installation Date: The date when the supply was installed in the device. For this value
to be supported, the supply must be an HP Smart Print Cartridge.
• Supply Manufacturing Date: The date when the supply was manufactured. For this value to be
supported, the supply must be an HP Smart Print Cartridge.
• Supply Part Number: The HP part number of the supply.
• Supply Serial Number: The serial number of the supply. For this value to be supported, the
supply must be an HP Smart Print Cartridge.
• Supply Status: Indicates whether the supply is a genuine HP supply.
• % Confidence: Indicates how confident HP Web Jetadmin is in providing the Estimated
Replacement Date. This percent value is based on the amount of historical data HP Web
Jetadmin has gathered on the supply.
• Summary:
• Supply Count: The number of supplies at or below the threshold limit.
Supply Replacement Forecast report
This report estimates the number
of supplies that will be needed
for specific devices over a future
time period (Figure 35). This
prediction is calculated based on
the historical data HP Web
Jetadmin gathered.
• Details: Displays all the
selected, indicating the
estimated quantity forecasted
for the time period selected.
Each of the devices’ various
supplies are listed along with
supply identification
information (such as Supply
Part Number, Supply Serial
Number, and Supply
Figure 35—Supply Replacement Forecast report settings
Manufacturing Date) and
supply level information (such as Estimated Supply Level, Estimated Pages Remaining, Estimated
Replacement Date, and Quantity Installed In Prior Period).
• Summary: Displays a summary listing of all the supplies for the devices selected that will need to
be replaced during the time period selected. The Supply Part Number, Supply, and Quantity
Installed In Prior Period can be displayed as well.
35
page 18. When selecting Summary for Report subtype, Primary sort and Secondary sort are not
available.
<None>, % Confidence, Estimated Pages Remaining, Estimated Quantity Forecast, Estimated
Replacement Date, Estimated Supply Level (%), Quantity Installed In Prior Period, Supply, Supply
Part Number, and Supply Status.
• When the Reports subtype Summary is selected, Primary sort options include the following:
<None>, Estimated Supply Forecast, Quantity Installed In Prior Period, Supply, and Supply Part
Number.
• Forecast Period: Select a future period of time for the HP Web Jetadmin forecast. Values available
are day(s), week(s), month(s), and year(s).
• Include “Order Supplies” button report: Displays a Shop for Supplies button in the report. When
this button is clicked, the HP SureSupply webpage opens with the Shopping list prepopulated with
the supplies from the report, thus simplifying the replacement ordering process. By default, this
checkbox is selected. Clearing this checkbox removes the button from the report. This
configuration option can be removed so it is not even available on this page. To do this, go to
Tools > Options > Device Management > Supplies > Supplies Re-ordering. Clear the Include shop
for supplies link in reports checkbox. When selecting Summary for Report subtype, this option is
not available.
Under Report Data, select the specific data relating to the supply forecasts that appears as columns in
the report (Figure 36). The following values are available:
• Details:
• Estimated Pages Remaining: The number of pages the supply can expect to print using a
standard 5% coverage rate per page (returned by the supply to HP Web Jetadmin).
• Estimated Quantity Forecast: The forecast of the number of supplies that will be needed for a
specific device over a future time period. This prediction is based on the historical data
HP Web Jetadmin gathered.
• Estimated Replacement Date: The HP Web Jetadmin estimation of when the supply will run out
(based on historical usage data).
36
Figure 36—Supply Replacement Forecast report
• Estimated Supply Level (%): The estimated percent remaining of the supply (returned by the
supply to HP Web Jetadmin).
• Quantity Installed In Prior Period: The number of a particular type of supplies that were
installed in the prior period of time as defined by the future period of time.
• Supply Installation Date: The date when the supply was installed in the device. For this value
to be supported, the supply must be an HP Smart Print Cartridge.
• Supply Serial Number: The serial number of the supply. For this value to be supported, the
supply must be an HP Smart Print Cartridge.
• % Confidence: Indicates how confident HP Web Jetadmin is in providing the Estimated
Replacement Date. This percent value is based on the amount of historical data HP Web
Jetadmin has gathered on the supply.
• Summary (these values are defined previously under Details):
• Estimated Quantity Forecast
• Quantity Installed In Prior Period
• Supply
• Supply Part Number
37
Supply Usage report
This report shows the historical
supply usage and coverage for
supplies that are still in use
(active) or are closed (removed
from the device) (Figure 37). It is
useful for understanding how
efficiently supplies are being
used.
• Details: Displays all the
selected and their usage
levels for the time period
selected. Each of the devices’
various supplies are listed
along with supply
identification information
(such as Supply Part Figure 37—Supply Usage report settings
Number, Supply Serial
Number, and Supply
Manufacturing Date) and usage information (such as Estimated Supply Level, Initial Supply Level,
Estimated Pages Printed, and Average Supply Coverage %).
• Inventory: Displays a summary listing of all the supplies for the devices selected that will need
replacing during the time period selected. The Supply Part Number, Supply, and Quantity
Installed In Prior Period can be displayed as well.
page 18. When the Reports subtype Inventory is selected, Primary sort and Secondary sort are not
available.
<None>, Estimated Pages Remaining, Estimated Supply Level (%), Install Status, Supply, and
Supply Part Number.
• When the Reports subtype Inventory is selected, Primary sort options include the following:
Estimated Pages Remaining, Estimated Supply Level (%), Install Status, Initial Supply Level (%), and
Supply. Other sort options (such as Device Model and Serial Number) are also available.
report. When the Reports subtype Details is selected, this option is not available.
38
• Usage Period: Specifies the time period in which to analyze the supply usage. Values available
are: day(s), week(s), month(s), and year(s).
• Installation State: Determines what state the supply must be in to be included in the report. Active
indicates that the supply is still in the device and being actively used. Removed indicates that the
supply has been removed from the device and is no longer in use. Values can be Active and
Removed, Active Only, or Removed Only.
Under Report Data, select the specific data relating to the supply usage that appears as columns in
the report (Figure 38). These values include:
• (%) Supply Consumption: The amount of the supply used since data was first collected on it. It is
calculated as Initial Supply Level minus Estimated Supply Level.
• Average Supply Coverage %: The average supply coverage per page. It is calculated as:
average supply coverage = (supply max capacity * supply consumption * 0.05) / pages printed
• Estimated Capacity in Pages: The approximate number of pages that can be printed with the
supply based on an average supply coverage rate of 5% per page.
• Estimated Pages Printed: The total pages printed with the supply. It is calculated based on the
values captured by the HP Web Jetadmin data collection process on the device.
• Estimated Pages Remaining: The number of pages the supply can expect to print using a standard
5% coverage rate per page (returned by the supply to HP Web Jetadmin).
• Estimated Supply Level (%): The estimated percent remaining of the supply (returned by the supply
to HP Web Jetadmin).
• Initial Supply Level (%): The percentage level of the supply when HP Web Jetadmin performed the
initial data collection on the device.
• Install Status: Indicates whether the supply is still being used (active) or has been removed. Values
can be Active or Removed.
39
Figure 38—Supply Usage report
• Supply Installation Date: The date when the supply was installed in the device. For this value to
be supported, the supply must be an HP Smart Print Cartridge.
• Supply Serial Number: The serial number of the supply. For this value to be supported, the supply
must be an HP Smart Print Cartridge.
Sample reports
Sample reports showing realistic examples are available from the Reports - Report Generation task
module. A report can be created by selecting any Report type, and then clicking Sample. Although
the devices and data in the sample report are fictitious, the report is representative of a real report.
All the various options can be selected to see what the report will look like with real-looking data. The
sample report that is created is also saved as an HTML file and available from the Reports - Archived
Reports task module.
Schedule reports
In addition to generating reports manually, they can also be scheduled so that they are emailed or
saved to a file at regular intervals. This is a very powerful automation feature.
Use the following steps to schedule a report:
1. Select Report Generation in the navigation tree.
2. From the Reports - Report Generation task module, select a Report type.
40
3. Click Schedule.
4. Click through the report configuration pages, choosing the appropriate settings. The options that
are available depend on the report type selected and are described in ”Report type definitions”
on page 18.
5. On the Specify destination options page, select how the report is handled: Archive only (saved
and available from the Reports - Archived Reports task module on the Report Generation page) or
Email. When emailing the report, select the email addresses and File format for the email
attachment (HTML or CSV).
6. On the Specify schedule options page, select
the Schedule Start time and the Recurrence.
Values are Once, Daily, Weekly, or Monthly.
Each value has additional parameters to
choose from (Figure 39).
7. Click Next to display the Confirm page.
8. Click Create Schedule.
9. Click Done.
The scheduled task is available from the Reports -
Scheduled Reports task module on the Report Figure 39—Specify schedule options page
Generation page. It is also available and
manageable from the Overview page (at the top of the navigation tree) under the Devices - Scheduled
Tasks task module. If the scheduled report generation task is running, it is also available from the
Devices - Active Tasks task module on the Overview page.
Other ways to schedule a report
Another way to schedule a report is to right-click Reports or Report Generation from the navigation
tree, and select Schedule report. You can also select Generate report from some items in the
navigation tree, and then select the Schedule report checkbox in the lower-left corner of the page to
create a schedule. This Schedule report checkbox is also available when selecting Generate Report
from one of the specific data collection pages from the navigation tree under Data Collection. Finally,
you can choose to schedule a report by selecting the Reports tab from any device list or device group
page, and then selecting Schedule report.
Archived Reports
Archived reports are available from the Reports - Archived Reports task module on the Report
Generation page (Figure 40). From this task module, the View, Email, Save, and Delete options are
available. Use the Email option to specify the attachment file format as HTML or CSV. The Save
feature provides the same format options and saves the file to the client PC, not the server. When
viewing a report, the Email, Save As, and Print options are available. The Email and Save As options
provide the same functionality (respectively) as the Email and Save options described previously.
Figure 40—Archived Reports task module
41
Report templates
A report template is a uniquely named set of
defined report settings. It contains a set of criteria
that includes the report type and report settings
(including the device grouping information, date
range to use, device information to display, report
data to display, and destination options). After a
template is created, it can easily be applied to
any list of devices to quickly generate a report.
Report templates are a time-saving convenience,
streamlining the process of creating reports with a
consistent format. These templates can be
activated manually or through a schedule to Figure 41—Report Templates task module
generate a report for the selected devices. There
are 22 predefined report templates available (Figure 41). They cover all the report type categories
(Accessory Inventory, Device Inventory, Device Utilization, Device Utilization By User, Event Log
History, Hourly Peak Usage, Supply Ordering, Supply Replacement Forecast, and Supply Usage).
Custom templates can easily be created by launching the Create Report Template wizard. Click
Report Generation under Reports in the navigation tree, and then click Create in the Reports - Report
Templates task module. Select the report type, choose the various report settings, specify the
destination options, provide a template name, and then create the template. The new template is now
ready to use.
Invoking a report template to create a report can be done in a number of different ways. The
Reports - Report Templates task module can be used. Just click Apply to start this process. You can
also right-click Reports > Report Generation > Templates or on the template itself in the navigation
tree, and then select Apply report template to start this process. Another method of invoking a report
template is to use the Generate Report option on any data collection page. The first page displayed
provides an option for selecting the template. You can also use the Windows drag-and-drop
functionality. By selecting any number of devices from any device list or device group, the devices
can be dragged and dropped onto any report template listed under Templates in the Report
Generation section of the navigation Tree. Finally, you can also select one of the templates by
selecting the Reports tab from any device list page or device groups page, and then selecting
Generate report or Schedule report. Again, the first page displayed provides an option for selecting
the template.
Report templates can be managed from the Reports - Report Templates task module. From here, click
Create, Apply, Edit, Delete, Copy, or View to manage the templates. The predefined templates (shown
with a lock icon next to them in the navigation tree) cannot be edited. However, they can be deleted.
To re-create any deleted predefined templates, go to Tools > Options > Device Management >
Reports > General, and then click the Restore button. This feature applies only to the predefined
templates that are initially created during the installation of HP Web Jetadmin.
Additional points of interest about report generation

When emailing a report, the report is generated and then attached as an HTML or CSV file (as
defined by the user). The filename of the report is created randomly. Also, for HTML file attachments,
a JPEG file containing the HP Logo is attached. Examples of these filenames are: ge33injw.as1.html,
ge33injw.as1_hp.jpg, and c5r4m05p.utw.csv.
42
Footnotes are used in reports to indicate certain details about the data. The following are the symbols
used.
Symbol Meaning
-- The data is not available.
* The collected data is not complete for the selected time period.
** The value is not supported for the device.
An asterisk indicating a partial data collection includes any data collection where HP Web Jetadmin
does not have a full range of data for the interval. In the case of daily intervals, HP Web Jetadmin
checks the collection times (default is 12:00 a.m.) between the days. In the case of a weekly interval,
HP Web Jetadmin checks the days on the endpoints of the intervals. Unless there was a problem with
the first or last day HP Web Jetadmin collected for an interval, the entire interval should not be
marked incomplete.
If the From today checkbox is selected for a report interval, HP Web Jetadmin displays asterisks next
to the data because today is not finished yet and the data collection is considered incomplete. If the
report is configured to run for the last day only and the From today checkbox is selected, the error
“No data is present” is displayed because there is not a complete days’ worth of data to present. The
same behavior occurs if a custom range is selected and today is selected as the endpoint. The safest
route is to clear the From today checkbox or select a custom range with an endpoint on a complete
day of data (such as the previous day).
EXPORT DEVICE DATA

Create an export
Device data can be exported
from HP Web Jetadmin to an
XML or CSV file format. This can
be initiated from any device list
or device group (Figure 42), or
the Export Devices wizard can
be launched from Tools > Export
devices. When this wizard is
launched, the user is presented
with a variety of export choices.
Figure 42—Launch an export from a device group
43
Select data columns
The Select columns page is initially displayed by the Export Devices wizard (Figure 43) where the
Threshold level can be set. The Threshold level specifies the age or type of data that HP Web
Jetadmin uses when gathering data from the devices selected. The thresholds available are:
• Database only: Data is
gathered only from the
database, not from the
device. This allows for very
quick data gathering.
• Missing items only: Data is
gathered mainly from the
database. However, any
missing device data in the
database is gathered directly
from the device. This helps
minimize the time it takes to
gather the data.
• From device only: All the
data is gathered from the
devices, ensuring the most
up-to-date information.
However, this causes the
process to take longer
because every device must Figure 43—Select columns page
be contacted and data
gathered from it.
• 1 hour: Data in the database that is older than 1 hour is updated directly from the device before
being exported. This minimizes the time it takes to export the data while ensuring that the data is
mostly up-to-date.
• 3 hours: Data in the database that is older than 3 hours is updated directly from the device
before being exported. If the device data does not change significantly in a 3-hour time period,
this option minimizes the time it takes to export the data while ensuring that the data is mostly up-
to-date.
to-date.
to-date.
You can now define whether credentials are required for data export. The Do not prompt for
credentials checkbox is selected by default, which means that credentials are not required. Clear this
box to be prompted by each device that has credentials defined when exporting data.
On the right side of the Select columns page, the Selected columns table defines the data elements to
export. This table is prepopulated with a default set of data elements when the wizard is launched
from the Tools menu. However, when the wizard is launched by right-clicking on a device list, and
then selecting Export, the table is prepopulated with the columns that are displayed in the device list.
44
The Available columns table consists of the data elements that are still available. The number of items
in the list can be adjusted by selecting one of the following:
• Favorites: Displays the most commonly used columns.
• All: Displays all the available columns, except obsolete columns. To display only a specific
category of columns, expand All, and then select the category.
• Obsolete: Displays the columns that are still available in HP Web Jetadmin, but have been
replaced by new columns or will not be supported in the future.
Finally, selecting the Schedule device list export box adds a scheduler page to the Export Devices
wizard and restricts the destination for the export to email only.
Select devices
If the Export Devices wizard is launched from Tools > Export devices, the Select devices page is
displayed. You can then select the devices to include in the export and click Next. If the Export
Devices wizard is launched by right-clicking from the device list and selecting Export, only the devices
that are already selected in the device list are included in the export.
Destination settings
After the columns and devices
are selected, the Specify
destination settings page is
displayed (Figure 44). This page
specifies the filename and
destination. The default filename
is HP Web Jetadmin Exported
Devices.
Under Destination, select one of
the following options:
• Server file: Specifies that the
server filename and path are Figure 44—Specify destination settings page
specific to the HP Web
Jetadmin host installation. The specified path describes where the file is located after the export is
complete. If a file of the same name exists in the location, the filename of the export file has a
time stamp appended to it that makes it unique. The following is the File path on the server, which
cannot be modified:
C:\Documents and Settings\NetworkService\Local Settings\Application Data\HP Inc\
HPWebJetadmin\WjaService\Export
• Local file: Saves the export to a local file on the client PC. You are prompted for a filename and
location after the export begins.
• Email: Sends the data to an email address. Enter the email address on this page or browse for the
correct email address.
Under File format, select CSV or XML. When exporting to email, the file is added to the email as an
attachment. Clicking Next displays the Confirm page. Clicking Start Export starts the export process.
The Results page is displayed at completion. Click Details or Done to complete the export process.
45
Schedule device exports
When the Schedule device list export checkbox in the Select columns portion of the wizard is selected,
a Specify schedule options page is displayed after clicking Next on the Specify destination page. A
flexible set of scheduling options can be used to launch a one-time or recurring export process. This is
similar to the Specify schedule options function covered previously in “Scheduling reports” on
page 40. The one item that is different with this scheduling option is the required Schedule name. By
default, the Schedule name is Export Device List, but it can be renamed. The Schedule name is also
available in the Devices - Scheduled Tasks task module on the Overview page (Figure 45). From this
task module, the schedule can be edited or deleted. If the scheduled export is in progress, the
schedule is also available in the Devices - Active Tasks task module on the Overview page.
Scheduled exports are valid when any destination option is selected. However, you are prompted for
a filename if Local file is selected.
Figure 45—Overview page for viewing and managing scheduled tasks
Example of exported data

Figure 46 provides an example of the data that was exported using Export devices. This example
shows the exported CSV data in a spreadsheet editor, but the data can be opened in any simple text
editor. Uses for this data include supplies tracking, security auditing, page count tracking, and status
tracking.
Figure 46—Exported data viewed in a spreadsheet format
46
© Copyright 2016 HP Development Company, L.P. The information contained herein is subject to change without
notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be
liable for technical or editorial errors or omissions contained herein.
Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated.
Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States
and/or other countries.
47
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CREATING REPORTS AND

Figure 2—Export devices option

Data collection basics

Figure 3—Data collection types

Data collection types

Report generation basics

Understand the Reports user interface

Figure 5—Navigation tree and the summary page in the workspace

Two sub-nodes exist under Reports in the navigation tree:

Data collection details

Add devices to data collections

Device Utilization by User data collection—a special case

Figure 13—Anomalies log

List of invalid serial numbers

0000000000 AAAA000000 AAAAAAAAAA

Data Collection templates

Use Group Policies with data collection templates

Additional points of interest about data collections

Report generation—generate and view reports

Figure 19—Specify report settings page

Report type definitions

Media type Multiplier Media type Multiplier

Figure 28—Device Utilization By User report

Figure 30—Event Log History report

Figure 32—Hourly Peak Usage report

Figure 34—Supply Ordering report

Figure 40—Archived Reports task module

Additional points of interest about report generation

EXPORT DEVICE DATA

Figure 42—Launch an export from a device group

Figure 45—Overview page for viewing and managing scheduled tasks

Example of exported data

Figure 46—Exported data viewed in a spreadsheet format

Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated.

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