4105-GROUP 5

INTRODUCTION

English language is a universal language and one of the simplest and easiest languages in the world. It is
the official language in a large number of countries, it is estimated that the number of people in the
world that use English to communicate on a regular basis is two billion. Universities have increasingly
diverse student bodies, bringing together varying forms of social and cultural knowledge. But
universities generally don’t recognise diverse forms of knowledge. This is particularly so with language
and cultural practices, and the way these may affect learning.Universities require specific forms of
English language knowledge in order to complete degrees. This includes advanced understandings of
discipline-specific language.And yet, narrow views of what counts as academic language and the idea
that language and literacy are neutral, transferable “skills” create challenges for students and staff. It
also perpetuates the idea that students lack the capacity to communicate. This is particularly true for
culturally and linguistically diverse students if language proficiency is seen as representative of academic
ability. Language (mis)use can disguise other issues for students from non-English speaking
backgrounds. In particular, learning difficulties or challenges such as dyslexia or Autism Spectrum
Disorder may be masked by language ability. This presents several challenges for universities, including
the extent to which students require specialised English language support, as distinct from social,
emotional or mental health support. Language leading to disengagement Not participating in tutorials,
presentations or group work can be seen as lack of commitment in universities and other higher
education institutions. But this silence is more likely due to the anxieties caused by having to perform
and articulate learning and understanding through unfamiliar and high-stakes forms of language.

According to a 2018 report by EF’s English Proficiency Index, the Philippines ranks at No.14 among the
non-native English speaking countries around the world. THE Philippines’ fall from 14th place in 2018 to
20th in the 2019 English Proficiency Index (EPI) International company Education First ranked the
Philippines 27th in its 2020. EPI measures the average level of English language skills based on the
results of an online Standard English Test (SET) administered by English Proficiency Education First, a
Swiss-based global company focusing on language, academic, cultural exchange, and educational travel
programs. If the slide in ranking continues from 13th in 2016 to 14th in 2018, 20th in 2019, and further
down to 27th in 2020 it would have negative consequences for the competitiveness of Filipinos in the
global arena. The Department of Education (DepEd), the Commission on Higher Education (CHEd), state
universities and colleges (SUCs) and other stakeholders should step up efforts to improve the teaching
and learning of English, and develop it as a vital skill of the workforce.In almost eight years of my
involvement in the academe, They have come across students who were set to graduate from college in
college in some of the big universities in Metro Manila and nearby provinces, who could not identify
which are the nouns and verbs in sentences. the Commission on Higher Education (CHEd), state
universities and colleges (SUCs) and other stakeholders should step up efforts to improve the teaching
and learning of English, and develop it as a vital skill of the workforce.In almost eight years of my
involvement in the academe, I have come across students who were set to graduate from college in
college in some of the big universities in Metro Manila and nearby provinces, who could not identify
which are the nouns and verbs in sentences.

However, some of the HM students at Bestlink College of the Philippines are lacking of english
communication skills.This includes oral presentations, simulation, reporting or participation
requirements. For example, students’ pronunciation can often cause embarrassment and inhibit
participation in class. Additionally, research has found students who struggle with English also typically
see themselves as inferior to their peers. Language impacting relationships with staff and students
Communication between non-English speaking background students and educators or other students
can be interpreted as students either not knowing the “rules of the game”. Or worse it can be
interpreted as being deliberately rude.For example, excessive formality or informality. Students are not
typically taught how to deal with the power dynamics and structures of higher education. Masking
dyslexia or other learning difficulties Errors in spelling, grammar and punctuation can be read as the
student not having the “right kind” of English. But these kinds of mistakes can be the result of
(potentially undiagnosed) learning difficulties like dyslexia, or underdeveloped literacy which requires
specialist support.Research at the primary and secondary school level suggests understanding whether
language misuse or lack of engagement is related to the student’s non-English background or a language
disorder is complex and challenging.

The role of language is very necessary to build social relationships and as a communication tool. The role
of English in the tourism sector is to facilitate communication, avoid misunderstandings, strengthen
relationships, and create a family atmosphere between tourists and people related to tourists. This
english communication skill on HM student particularly at BCP to enhance their skills

STATEMENT OF THE PROBLEM

This study aimed to determine the factors related to the improvement of English communications skill of
the HM student at the Bestlink College of the Philippines: Towards a Guide

Specifically, it intended to answer the following question

1. How may the profile of the respondents be described in terms of :

1.1 Age,

1.2 Gender,

1.3 year lever , and

1.4 work status?

3. What are the impacts of difficulties English communication skills of the HM students in terms of:

2.1 Workplace

2.2 On-the-Job training

2.3 Classroom

4. How does the students of hospitality management can improve their skills I terms of English
communication?

5. How may the findings be utilized in crafting a guide to improve the English proficiency of HM students
in BCP?

ASSUMPTION OF THE STUDY

•There are various factors affecting the english communication skills of HM students at the BCP.

• HM student's english communication skill productivity relies on the hobbies and work status of the
students.

• The always using of english communication during simulation and other video project would help to
boost the self confidence of the students.

On the conduct of the study the following assumption expected:

1. The instrument to be used will elicit reliable responses.

2. The respondents will provide honest amswer to the question.

3. The researcher facilitate the intervention activities in a constant manner.

1. SIGNIFICANCE OF THE STUDY

This Study was conducted to find out the Improvement of English communication skills for BSHM
Students at Bestlink College of the Philippines. Benefiting the study are the various sectors as follows:

The Students

The Direct recipients of the output of this Research are the BSHM Students. Thus will help to
Improve learning English communication and improve the quality of life by providing job opportunities.
The Parents

The Parents will able to demonstrate the significance of perseverance to students benefits as the
parent of the students with special needs. in this institution , comes with self-assurance that their
students are given more education that would make them a functional invidual in the society.

The teachers

Through this research, may be the teacher's goal discover what things the aids will be very useful
to teachers and general education, especially to teachers who are still new to the teaching profession.
Through this research, teachers can accidentally discover that it helps students ’learning.

School Departments

This will help them determine the weaknesses of a BSHM student. It will also help them figure out
what else they need to focus on and improve on about learning to communicate and improve students
skill learning.

The Researchers

The outcome of this study is beneficial to the present researchers or the future researchers.This study
serve this as their guidance to gather information.

SCOPE AND DELIMITATION

Approximately out of 2,500 hospitality managament students of Bestlink College of the Philippines, 50
were used as a sample in conducting the survey. This study limits its converage on the Hospitality
management students only. Its main purpose is to identify the problem in english communication skill
that they encounter and to propose posible solution regard this problem.

This study consider every aspects of students personal information that has an impact on their english
communication skills such as their age, gender, work experiences, income, habits, educational
attainment of parents and school backgrounds. Each of the respondents are given same questionnaires
to answer. And this study focuses on the current BSHM students of the present school year, 2021-2022.

Definition of terms

Approximately-

used to show that something is almost, but not completely, accurate or exact; roughly.

Ability
ability is the quality or state of being able; especially : physical, mental, or legal power to do something.

Basis

the underlying the underlying support or foundation for an idea, argument, or process.

Challenges

something that needs great mental or physical effort in order to be done successfully and therefore
tests a person's ability: Finding a solution to this problem is one of the greatest challenges faced by
scientists today.

Diverse

including or involving people from a range of different social and ethnic backgrounds and of different
genders, sexual orientations

Education

the process of receiving or giving systematic instruction, especially at a school or university.

Global

linking the pieces together with common standards, systems, policies, and processes. It requires
consistent branding. It demands total respect for the ability of any idea or any individual from any
country to impact the organization.

Survey

Questions Yes No

1. Are you
having
difficulty with
english
words?

2.Do you
preferred
that english
as
international
language?

3.Are you
comfortable
to
communicat
e using
english
language?

4.Did you use

5. As a
student who
can speak
English, are
you ready to
teach your
fellow
students?

6. If your
fellow
students
persuaded
you to come
with him to
learn English
well, would
you come?
7. When your
professor
gives you an
essay report
and one
thousand
words, will
you accept
this?

8. should
speaking
english be
mandatory
especially in
the
hospitality
industry?