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    Role Play - MV Girls

    Uploaded by

    Vinoda Muniyandy
    This document provides instructions for a role play assessment for a Bank Products and Services course. Students must form groups of 2 and perform a 5-10 minute role play as a bank officer and customer. The scenario involves the bank officer providing information to the customer about bank products and services in order to make a sale. Students must prepare the content of the role play, follow the sales process steps, record a video, and submit it by November 12th along with a completed rubric. The rubric assesses participation, achievement of purpose, character presentation, use of non-verbal cues, and imagination/creativity.

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    © All Rights Reserved
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    Role Play - MV Girls

    Uploaded by

    Vinoda Muniyandy
    21 views3 pages
    This document provides instructions for a role play assessment for a Bank Products and Services course. Students must form groups of 2 and perform a 5-10 minute role play as a bank officer and customer. The scenario involves the bank officer providing information to the customer about bank products and services in order to make a sale. Students must prepare the content of the role play, follow the sales process steps, record a video, and submit it by November 12th along with a completed rubric. The rubric assesses participation, achievement of purpose, character presentation, use of non-verbal cues, and imagination/creativity.

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    Role Play_mv Girls

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    This document provides instructions for a role play assessment for a Bank Products and Services course. Students must form groups of 2 and perform a 5-10 minute role play as a bank officer and customer. The scenario involves the bank officer providing information to the customer about bank products and services in order to make a sale. Students must prepare the content of the role play, follow the sales process steps, record a video, and submit it by November 12th along with a completed rubric. The rubric assesses participation, achievement of purpose, character presentation, use of non-verbal cues, and imagination/creativity.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    21 views3 pages

    Role Play - MV Girls

    Uploaded by

    Vinoda Muniyandy
    This document provides instructions for a role play assessment for a Bank Products and Services course. Students must form groups of 2 and perform a 5-10 minute role play as a bank officer and customer. The scenario involves the bank officer providing information to the customer about bank products and services in order to make a sale. Students must prepare the content of the role play, follow the sales process steps, record a video, and submit it by November 12th along with a completed rubric. The rubric assesses participation, achievement of purpose, character presentation, use of non-verbal cues, and imagination/creativity.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    COURSE / COURSE CODE BANK PRODUCTS AND SERVICES / DPF20023

    SESSION 1 2021/2022
    ASSESSMENT ROLE PLAY
    LECTURER PUAN RATNA HAFIZA BT REDZUAN
    COURSE SECTION DKB2

    Instructions:
    1) Form a group of 2 people per group.
    2) Perform a role play regarding sales process.
    3) Record the role play.
    4) Edit the role play video (If needed).
    5) Duration: 5 to 10 minutes’ video.
    6) Upload your video in YouTube.
    7) Submit the rubric with the video’s URL.
    8) Submission date: 12 NOVEMBER 2021.

    Question:
    Role: Bank Officer and Customer
    Scenario: You are a bank officer and have been working there for over a year. There is
    customer that makes a phone call to get some information about the bank’s
    products and services. You need to entertain, approach the customer and make
    them to buy or take your bank’s products or services.
    *Use the real products or services that have at the bank. For example: CIMB (Cash
    Plus Personal Loan)
    1) Prepare the content of the Role Play in which it will achieve the purpose of selling the
    products or services to the customer. (Rubric item 1 & 2) (8 marks)
    2) Follow the steps of sales process by performing the role play according to the scenario
    given. (Rubric item 3, 4 & 5) (12 marks)

    |
    GROUP NAME MV GIRLS
    NAME OF GROUP MEMBERS 1)
    VINODA A/P MUNIYANDY
    AND MATRIX NUMBER
    2) MYYOORI A/P LETCHIMIGANTHAN
    VIDEO’S URL (YOUTUBE) https://youtu.be/cV35UqQiWlQ

    RUBRIC FOR ROLE PLAY ASSESSMENT

    CRITERIA EXCELLENT PROFICIENT ADEQUATE LIMITED


    4 3 2 1
    Participation in Always willing Usually willing Sometimes Rarely willing and
    preparation & and focused and focused willing and focused during
    presentation during group during group focused during group work and
    work and work and group work and presentation
    presentation presentation. presentation
    Achievement of Purpose is clearly Purpose is clearly Purpose is Purpose is vaguely
    purpose established and established and established but established and
    effectively generally may not be may not be
    sustained. sustained. sustained sustained.
    Presentation of Convincing Competent Adequate Limited
    character communication communication communication communication of
    of character’s of character’s of character’s character’s
    feelings, situation feelings, feelings, situation feelings, situation
    and motives. situations and and motives. and motives.
    motives.
    Use of Non-Verbal Impressive Good variety of Satisfactory Limited variety of
    cues (Voice, variety of non- non-verbal cues variety of non- non-verbal cues
    gestures, eye verbal cues are are used in a verbal cues used are used in a
    contact, props, used in an competent way. in an acceptable developing way
    costumes) exemplary way. way.

    |
    Imagination and Choices Choices Choices Choices
    creativity demonstrate demonstrate demonstrate demonstrate little
    insight and thoughtfulness awareness and awareness and do
    powerfully and completely developing little to enhance
    enhance role enhance role acceptably role play.
    play play enhance role play

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