Strategic Role of Human Resource Management
Strategic Role of Human Resource Management
Strategic Role of Human Resource Management
Such distinctive resources comprise of knowledge, experience, judgement, & risk taking
propensity, wisdom of all individual members of an organisation.
Strategic goal of this view is to create firms more intelligent, flexible than their competitors.,
concerned with enhancement of human or intellectual capital of firm. Concept of resource based
view of SHRM graphically shown as:
The best fit approach: It emphasizes the importance of ensuring that HR strategies are
appropriate to the circumstances of the organization, including its culture, operational
processes and external environment. HR strategies have to take account of the particular
needs of both the organization and its people.
1. The Life Cycle Model:
The model emphasizes that the organization development takes place in four different stages
namely Start-up, Growth, Maturity and Decline, just like product life cycle theory.
Baird & Meshoulam stated that SHRM effectiveness depends on its fit with the organisation’s
stage of development. As the org grows & developes , hrm programmes, practices & procedures
must change to meet its needs. HRM essentially developes through a series of stages as the org
gradually becomes more complex.
2: Competetive strategy: porter identified three strategies for competitive advantage:
Innovation
Quality
Cost leadership
3.Strategic configuration: This model suggests that org will be more effective if they adopt
policy of strategic configuration. To increase effectiveness to internal consistency or fit between
relevant contextual , structural & strategic factors. Four types of org with first three as ideal
organizations:
Prospectors: these org operate in an environment characterized by rapid & unpredictable
changes with low levels of formalization & specialisation, high level of decentralization,
few hierarchical levels
Defenders: These operate in more stable & predictable environment as compared to
prospectors. They engage more in long term planning, more mechanistic, bureaucratic
culture, coordination is obtained through formalization, centralisation, specialisation, &
vertical differentiation.
Analysers: combination of both prospectors & defender. Like defender they operate in
stable environment & also in markets where new products are constantly required like
prospectors. Analysers are usually not the initiators of change like prospectors. They follow
the changes more rapidly than defenders.
Reactors: unstable org that exist in what they believe to be an unpredictable environment.
There is lack of consistent & well articulated strategies & do there is no long range
planning.
Bundling: The Configurational Approach (Bundling)
As Richardson and Thompson comment, ‘A strategy’s success turns on combining “vertical” or
external fit and “horizontal” or internal fit.’ They conclude that a firm with bundles of HR
practices should have a higher level of performance, provided it also achieves high levels of fit
with its competitive strategy.
Emphasis is given to the importance of ‘bundling’ for the development and implementation of
several HR practices together so that they are interrelated and therefore complement and reinforce
each other. This is the process of horizontal integration, which is also referred to as the adoption
of a ‘configurational mode’ (Delery and Doty, ) or the use of ‘complementarities’ (MacDuffie)
HR Strategies: is a business's overall plan for managing its human capital to align it with its
business activities. It sets the direction for all the key areas of HR, including hiring, performance
appraisal, development, and compensation.
Two basic types of HR strategies:
(a) General HR strategies: General strategies describe the overall system or bundle of
complementary HR practices that the organization proposes to adopt or puts into effect in
order to improve organizational performance.. Its main approaches:
High performance mgmt.:
(b)Specific HR strategies:
Human capital mgmt.: Strategic human capital management (HCM) is a people-
focused approach to HR that unites a variety of human resource processes to work as
one—from recruiting and on boarding, to payroll and benefits, to workforce and
performance management. The key to strategic HCM is treating your employees like
an investment
Knowledge management includes all activities involved with the generation,
dissemination and maintenance of knowledge to meet organizational goals.
Corporate social responsibility: is a type of international private business self-
regulation that aims to contribute to societal goals of a philanthropic, activist, or
charitable nature by engaging in or supporting volunteering or ethically-oriented
practices.
Engagement: Develop & implement policies designed to increase the employee
engagement levels with their work & the organisation
Organization development:
Resourcing
Talent management
Learning & development
Reward
Employee relations & well being.
Formulation of HR strategy:
The Inside-Out approach is guided by the belief that the inner strengths and capabilities
of the organisation will make the organisation prevail. The Outside-In approach is instead
guided by the belief that customer value creation, customer orientation and customer
experiences are the keys to success.
Balance scorecard: is a strategic planning and management system that organizations use to:
Communicate what they are trying to accomplish. Align the day-to-day work that everyone is
doing with strategy. Prioritize projects, products, and services. It is a strategy performance
management tool – a semi-standard structured report, that can be used by managers to keep
track of the execution of activities by the staff within their control and to monitor the
consequences arising from these actions.
Perspectives of balance score card:
Strategy mapping: A strategy map is a diagram that is used to document the primary strategic
goals being pursued by an organization or management team.
Career planning and development
Career Planning and Development is the process by which one selects career goals that gives
the actual roadmap to goals and the personal actions to achieve that career plan.
Organisational development
Organizational development in HR involves changes and improvement of the processes and
structures that are part of HR's responsibility. These include processes and systems related to
performance management, talent management, diversity, employee wellness, and so on.
The 5 Most Common Problems of Organizations
1. Absence of clear direction.
2. Difficulty blending multiple personalities into a cohesive and unified team.
3. Failure to develop key competencies and behaviors.
4. Poor communication and feedback.
5. Lack of awareness.
Chain effect of change: The Domino Effect states that when you make a change to one behavior
it will activate a chain reaction and cause a shift in related behaviors as well. Our behaviors are
interconnected, so when you change one behavior, other behaviors also shift.”
In economics, the domino theory is often used to explain how an economic problem in one
country can spread like a contagion or domino effect to similar countries and firms.
Reactive and proactive change:
Reactive changes occur when forces compel organization to implement change without delay. In
other words, when demands made by the forces are complied in a passive manner, such
a change is called reactive change.
Proactive change is change that is initiated by an organisation because it is desirable to do so.
Planned change: is the process of preparing the entire organization, or a significant part of it, for
new goals or a new direction. This direction can refer to culture, internal structures, processes,
metrics and rewards, or any other related aspects.
1. Diagnostic activity:
This activity involves collection of all the pertinent information about the state of the
organization, through the organization’s operations records, observation of task activities,
meetings with subordinates, and interviews with workers and so on. This could establish the
current health of the organization.
2. Team building:
Team building activities are designed to enhance the effectiveness and satisfaction of individuals
who work in groups in order to improve the effectiveness of the entire group. It is important to
recognize work group’s problems as early as possible so that solutions can be applied before the
problems can do any damage.
3. Sensitivity training:
Sensitivity training refers to a method of changing behaviour through unstructured group
interaction. the participants can openly express their ideas, beliefs, perceptions and attitudes and
they learn about interpersonal behaviour. Such training could result in empathy for others,
increased tolerance for individual differences, improved listening skills and greater trust in each
other.
4. Intergroup relationships:
Just as there are problems within a group, there are problems among two or more different groups
who are interdependent among themselves. The activities of these groups must be synchronized
and coordinated to achieve the organizational goals and any unhealthy competition between the
groups must be eliminated.
5. Process consultation:
The purpose of process consultation is for an outside OD consultant to assist the management, “to
perceive, understand and act upon process events within the organization.
The consultant observes the processes such as communication patterns, decision making and
leadership styles, methods of cooperation and conflict resolution among members and groups and
acts as a guide or a coach who advises on how these processes can be improved.
(b) Lock outs: A lockout is a work stoppage or denial of employment initiated by the
management of a company during a labour dispute. In contrast to a strike, in which
employees refuse to work, a lockout is initiated by employers or industry owners.
(c) Gherao: Gherao, meaning "encirclement", is a word which denotes a tactic used by
labour activists and union leaders in India, it is similar to picketing. Usually, a group of
people would surround a politician or a government building until their demands are
met, or answers given.
(d) Boycott and picketing: A boycott is an act of voluntary and intentional abstention from
using, buying, or dealing with a person, organization, or country as an expression of
protest, usually for moral, social, political, or environmental reasons
Picketing is a form of protest in which people congregate outside a place of work or
location where an event is taking place. Often, this is done in an attempt to dissuade
others from going in, but it can also be done to draw public attention to a cause.
Picketers normally endeavour to be non-violent.
Grievance management:
Grievance refers to any dissatisfaction or sense of injustice which is felt by
an employee in relation to his pay, working conditions, leave, recoveries of dues or other aspects
of employment. Broadly speaking, “a grievance is any dissatisfaction that adversely affects
organisational relations and productivity.” Some methods of setting disputes or managing
grievances :
(a) Collective bargaining: Collective bargaining is the process in which working people,
through their unions, negotiate contracts with their employers to determine their terms of
employment, including pay, benefits, hours, leave, job health and safety policies, ways to
balance work and family, and more.
(b) Collective Bargaining Involves:
(i) Negotiations
(ii) Drafting
(iii) Administration
(iv) Interpretation of documents written by employers, employees and the union representatives
(c) Arbitration:
Trade union and collective bargaining: A trade union is an association of workers forming a
legal unit or legal personhood, usually called a "bargaining unit", which acts as bargaining agent
and legal representative for a unit of employees in all matters of law or right arising from or in the
administration of a collective agreement.
Distributive bargaining is a competitive bargaining strategy in which one party gains only
if the other party loses something. It is used as a negotiation strategy to distribute fixed
resources such as money, resources, assets, etc. between both the parties.
Integrative bargaining (also called "interest-based bargaining," "win-win bargaining") is
a negotiation strategy in which parties collaborate to find a "win-win" solution to their
dispute. This strategy focuses on developing mutually beneficial agreements based on the
interests of the disputants.
Productivity bargaining: the process of reaching an agreement ( productivity agreement)
through collective bargaining whereby the employees of an organization agree to changes
which are intended to improve productivity in return for an increase in pay or other
benefits.
International HRM
International HRM is the process of acquiring, allocating, and utilizing human resources in
a global business to achieve the stated objectives. Because of global context, international HRM is
the interplay of three dimensions- HR activities, type of employees, and countries of operations.
HR challenges of international business:
Globalisation
Environmental differences
Cultural differences
Global staffing
Green performance management. Performance management (PM) is the process by
which employees are prompted to enhance their professional skills that help to achieve the
organizational goals and objectives in a better way.
Going green means many things to different individuals as well as to
different business enterprises. Perhaps you want to reduce energy use or support the use of
alternative energy sources, reduce greenhouse gas emissions and global warming or do what you
can to minimize the environmental impact in your own region.