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    Example: Starbucks Performance Appraisal

    Uploaded by

    Kim Tuyền Nguyễn

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Example: Starbucks Performance Appraisal

    Uploaded by

    Kim Tuyền Nguyễn
    30 views1 page

    Original Title

    HRM ex

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    30 views1 page

    Example: Starbucks Performance Appraisal

    Uploaded by

    Kim Tuyền Nguyễn

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
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    Example: Starbucks Performance Appraisal

    Starbucks is American company that is the largest coffeehouse chain in the world.
    Working at big company, people some time doesn’t have the idea are they doing a good
    job at their workplace.  One of the ways of knowing that is to do a performance
    appraisal. There are two stages to do a performance appraisal. First is to measure the job
    performance, second is to share the feedback with the employees. They using a customer
    comment card which is an survey question about their thought on  employees and
    services, and the products. Starbucks in Jakarta, managers usually gives bonuses to
    employees that have scored great—more than 70 out of 100 in the customer comment
    card.
    After doing so, company must provide a feedback, training as well as a reward to their
    workers. The feedback given is a 360-degree feedback. It means that both lower level
    manager (baristas and cashiers) and middle level manager (store manager) give feedbacks
    to each other. In one Starbucks booth, there are only nine people working. So, they have
    tight relationship and wont mind giving feedbacks to improve each other’s performances.
    The reward given is called a compensation. As an example, Starbucks gives a bonus to
    workers that were given the “Employee of the Month” reward. Here at Starbucks,
    employees are given something called budget each month. A budget is a target of how
    much money they make in their work shift. If they made enough sales to reach their
    target, there will be no money cut from their salaries. However, if their sales is higher
    than the target, the difference between the amount of their sales and the target will be
    their bonus—which they term incentive.
    In conclusion, Starbucks Coffee Company are really good at applying the performance
    appraisal methods to their human resource management. 

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