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PRODUCTS DELIVERY RETURNS PROTECTION

Hi User,

Congratulations! Youâve made a great choice by covering your OPPO A53s 5G (Ink
Black, 128 GB) under the Damage Protection Plan 1 Year by Flipkart Protect.

Details:
Damage Protection Plan 1 Year by Flipkart
Plan Name
Protect
Plan ID SPFK070921001977
Plan Start Date Sep 7, 2021
Plan End Date Sep 6, 2022
Device Name OPPO A53s 5G (Ink Black, 128 GB)
Device Model A53s 5G
Device Serial
862610055588670
Number

Questions? Reach out to Jeeves on 1800425365365

So, go ahead and enjoy your OPPO A53s 5G (Ink Black, 128 GB), weâve got you
covered!

Help us improve by sharing your feedback about this product here.

Warm regards,
Flipkart

*Terms and Conditions attached

Flipkart Screen Damage Protection Plan - Terms

and Conditions
The following are the terms and conditions for the Flipkart Screen Damage
Protection program operated by Jeeves Consumer Services Private Limited, here
in after referred to as "Jeeves", incorporated under the Companies Act, 1956 and
having its registered office at Buildings Alyssa, Begonia & Clover, Embassy Tech
Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru – 560103,
Karnataka, India. The program is operated on the platform (www.flipkart.com)/
Flipkart M App/ Flipkart Lite Platform (“Platform”).

Preliminary:

● Flipkart Screen Damage Protection plan ("Program") is a program consisting

of: (i) Repair service provided by Jeeves Consumer Services Private Limited
("Jeeves") and (ii) Screen accidental damage cover provided by Bajaj Allianz
General Insurance Company Limited ("BAGIC") via F1 info solutions and
services private limited ("F1").The Program is available for purchase on the e-
commerce platform,www.flipkart.com, whether accessed through a mobile
application or any other means ("Platform")
● This program is available only on select products ("Covered Product") on the
Platform sold by selectsellers. This Program is available only in select cities
in India and on select pin codes ("Serviceable Address").
● This program shall be valid for a period of 12 Months from the date of
successful delivery of the Covered Product and provided the said Program is
not cancelled by the customer post purchase.
● The program policy can be purchased along with the purchase of the primary
product at Point of sale or through the link shared by Flipkart via
email/SMS/Push Notification/social media or any other channel, provided you
have purchased an eligible product and are trying to buy Flipkart Screen
Damage Protection within the permitted purchase window. However, the
product will be covered for 12 months from the date of delivery of the
product.
● In case of any discrepancy in modes of communication in any of the terms
between these T &C's and any other mode of communication, the T&C takes
precedence over all such source, the terms set forth in these T &C's shall
prevail.
● In order to subscribe to this program, customer ("You" or "Your") shall be
required to pay a specified Program Fees which has two components a)
insurance enrollment fees and; b) Jeeves service fees (for services being
rendered by Jeeves other than the insurance component covered in point (a)
hereinabove). On payment of the Fees, You agree to be bound by:
 ● these terms and conditions ("T&Cs");

● the terms of use, privacy policy, and other relevant documentation

including any modifications, alterations or updates thereof, that are
published on the Platform; and

● terms and conditions of BAGIC; and

● terms and conditions of Jeeves

Program Key Features

● You would be entitled for protection against 'One' Screen Damage -

includes broken and cracked screens

For Screen Damage, you have an option either to avail repair facility with pick
and drop from ''Serviceable Address'' or a cash payout option after online
validation and verification. Cash Payout option will only be available for Screen
Damage cases where a remote assessment of the damage can be done. For Other
component damage or cases where Screen Damage cannot be accessed remotely,
only repair facility with pickup will be available. For Repair facility/cash-payout
compensation please refer below Sections (6)

For scenarios, where your address gets changed post purchase (''New Address'') of
this program, 'repair' facility option would only be applicable if the New Address
falls under "Serviceable Addresses". In case, New Address does not fall under
"Serviceable Addresses", You will only be eligible for cash-payout option. In case
of cash payout option, any repair from a non-brand authorized workshop will
result in cancellation of the program.

● ‘Screen Damage' repairs shall be undertaken by the group company of

Jeeves, which is F1 and manufacturer warranty will continue for the
remaining period.

● Cash payout for 'Screen Damage' shall be paid by BAGIC and subsequent
manufacturing warranty will continue to exist only when repairs are done
at Brand authorized service centers
5.3 Eligible benefits under the program:

● Single customer touch point for any issue related to program

● Repairs by Brand authorized service centers with pick and drop

● Promised turnaround time of 10-15 business days[a] from product pickup

to first attempt of delivery

● Benefits Details

Claim Type Time since Repair Cash Payout1

Policy Start
Date

1. Repair
Screen 0 to 12 LCD/Screen Damage
Accidental Months 2. Pick & Drop
Damage2 3. One time 25% of Mobile
processing Selling Price
fee based on
device model (at the time of
purchase)

Over and above the program Fee, You shall be required to pay a One time
Processing Fees (based on the MRP of the device) to Jeeves as per the table
below for repairing the covered device:

S.N. Device MRP (INR) One Time Processing Fees (INR)

1 0- 9999 500

2 Between 10,000-20,000 1000

3 >20,000 1500

● Includes labor charges, cost of sundry parts including but not limited to
adhesive, paint, wires etc.

● Customers can choose either a repair or payout option:

○ Repair Option:

○ If You choose repair, subsequent manufacturing warranty for

remaining program period will be available, wherever applicable

○ For case where repair is not viable, F1 under its sole discretion
will offer the cash payout option
○ Payout Option:

○ If You choose cash payout, then program benefits will lapse with
immediate effect

5.5 What is not covered under this Program

● Liquid or accidental damages other than damage to the screen

● Any intentional damage to the device

● Any unauthorized repair of the device

● Theft or Loss of device

● Loss or damage to accessories, SIM card or ancillary products (e.g

memory card)

● Damage to the device because of usage not in accordance to

manufacturer's guidelines, including short circuiting during power surge

● Any cosmetic damage not resulting in stoppage of or functioning/usage of

the device - including but not limited to:

● Scratching, cracking and/or denting of the device body

● Minor damage/scratch on the device screen/LCD

 ● General Wear and Tear

● Loss of data or loss of installed software

● Loss or damage to the device during the following scenarios

● Loss due to confiscation by government/local authorities or security

agencies

● Loss/Damage during commercial hire/rent of the device

● Loss/Damage during commercial transit

● Loss/Damage during War/ Riots/ Fights/Act of terrorism/nuclear

radiation

5.5: If you require a copy of your insurance policy, please reach out to
protect@jeeves.co.in

6: To register a claim, please call our Customer Care Number (1800-425-365-365

or 1800-102-5365). You may be asked to submit additional documents (including
but not limited to Device images, policy purchase copy, brand authorized repair
invoice in case of payout) and other relevant information on a case-to-case basis
for processing claims. You will have an option either to avail repair facility or get
cash payout option.

Below process to be followed for repair claims / cash payout process;

Repair Claim Process:

In the event of Damage Claims,

● Upon prima facie confirmation on applicability of Program, you are

required to pay a processing fee through an online payment link
communicated to you over your registered email-id and mobile number.
While processing the Damage Claim, if at any time, Jeeves determines
that there has been any misrepresentation, wrongful description,
fraudulent activity or non-disclosure of any material fact significant to the
Damage Claim, then all benefits under this Program as well the
 Processing fee shall be forfeited. The Program will automatically stand
terminated vis-a-vis the Covered Product.

● Only upon receipt of Processing fee, Jeeves will start processing such
Damage Claim.

● If You choose to avail pickup and drop service, you shall pack the
Covered Product and keep the Covered Product ready for pickup as per
the instructions provided to You over your registered email Id and mobile
number. Your device will be picked within 72 hours of pick-up
allocation.

● F1's logistics partner will pick up the packed Covered Product from the
Service Address and ship it to Brand's authorized repair center for either
repair or replacement, as determined by F1 at its sole discretion
depending on factors including, but not limited to, cost of repair,
availability of spares and time to serve, or F1's,will repair the same.

● During the repair if F1 found other than screen parts to be required to

repair the mobile then you will be provided the choice to either get back
unrepaired Covered Product or make online Part Payment though the link
shared by Jeeves on your registered email ID and mobile number within
30 hours of payment request

● Once the Covered Product is repaired, F1's logistics partners will have the
Covered Product, as the case may be, shipped back to Your Service
Address in cases of pickup and drop service. In case of payout to be
issued by F1, post submission of relevant documents, it will take 7
business days to process the amount.

● In case, F1 decides to offer a refund option (under the sole discretion of

F1) of the Covered Product, You will be provided the choice to either opt
for refund of 25% or get back the unrepaired Covered Product. If You opt
to get back the unrepaired Covered Product, Your Covered Product will
be delivered within the 10-15 business days SLA to your Service Address
and the processing fee paid shall be forfeited.

Cash Payout Process:

In case the damage involves only screen damage, you will need to provide a photo
of the phone clearly showing the damage along with the IMEI number of the
phone displayed on the screen. Upon assessment of this proof, a cash payout
based on the eligible benefits in section 5.3 will be approved (refer eligible
benefits section).

In case remote assessment of the device is not possible and if the IMEI cannot be
captured in the device images , the repair option will be extended to the customer,
as detailed in section 6.1

Program – Service Assurance

● Subject to the other terms and conditions and force majeure events,
Jeeves/F1 ensures " Ten to Fifteen Business Days (Depending on
Pincodes)" service assurance from successful pickup of the device for all
Claims. Activities during this period include: Covered Product pickup,
repair/replacement, first attempt of door-step delivery.

● If Jeeves/F1 is unable to meet the promised SLA, you will be eligible to

receive a Token of Apology (TOA) from Jeeves

○ The promised SLA of Jeeves under these Terms and Conditions

are subject to restrictions based on local, State and Central
Government's notification on operation of the Jeeves from time
to time and unavoidable circumstances, force majeure events and
in other emergencies. You agree and confirm that Jeeves shall
not be liable for any breach of the SLA arising out of such local,
State and Central Government's restrictions on movement,
lockdowns, unavoidable circumstances, force majeure events and
in other emergencies.

○ The SLA period for Jeeves under these Terms and Conditions
shall be calculated from the day lockdown/restrictions are lifted
or the emergency ends at the respective locations.

● In case of payout option (under the sole discretion of F1) provided to

You, you respond immediately on the telephone call with the Jeeves team
 whether to go ahead with the payout and get the unrepaired Covered
Product. Any delay in response will extend the SLA by the delayed
period.

● Table for Token of Apology (TOA):

SLA breach Token of Apology for

the Customer

First attempt delivery not done within Flipkart EGV worth

promised number of days (As documented in INR 500
T&C document sent post purchase via email)
from Covered Product pickup

● In case of all repairs done under this Program, Jeeves shall provide 90
days Repair Warranty on the same.

Assurance from BAGIC

Subject to the other terms and conditions (submission of all required documents
for processing the claim) and force majeure events, BAGIC ensures that the claim
is settled within 3 business days of the receipt of the claim.

Other Terms & Conditions

● All decisions of BAGIC or Jeeves with respect to the condition,

serviceability, genuineness of claim etc. shall be final and binding on you
as per applicability.

● In case of further sale or gift of Your Covered Product, you shall inform
such ownership transfer within 7 days of such transfer by calling Jeeves
customer support at 1800-425-365-365 or 1800-102-5365 Responsibility
of informing Jeeves and transferring the Program rests upon You/ original
beneficiary. Post KYC validation of original beneficiary (including but
not limited to Plan ID, IMEI Number and email ID), Program will be
transferred to the new beneficiary.
 ● The Program, once purchased, can be cancelled only within 10 days of
product delivery provided there is no claim raised.

● F1 may subcontract the services provided under the Program without

notice to You.

GENERAL TERMS AND CONDITIONS

● This document is an electronic record in terms of Information

Technology Act, 2000, and the Rules thereunder as applicable and the
amended provisions pertaining to electronic records in various statutes as
amended by the Information Technology Act, 2000. This electronic
record is generated by a computer system and does not require any
physical or digital signatures.

● The customer releases and holds harmless Flipkart and Jeeves Consumer
Services, its agents, affiliates, and employees from and against any
claims, damages, or liability of any kind, including personal injuries,
death, or property damage, or any direct, indirect, consequential,
incidental or other damages, which the Customer or anyone else may
suffer as a result of participation in this Plan.

● The customer agrees that his contact details can be shared by Flipkart
with Jeeves Consumer Services. Flipkart Order ID and contact details of
the Customer will be shared by Flipkart with Jeeves Consumer Services
for verification purposes. The usage of personal data is subject to Jeeves
Consumer Services's privacy policy and Flipkart's privacy policy here:
http://www.flipkart.com/s/privacypolicy.

● The operation of the Flipkart Screen Damage Protection Plan is subject to

force majeure events and on the occurrence of such an event, the Flipkart
Screen Damage Protection Plan may be withdrawn at the sole discretion
of Jeeves Consumer Services and Jeeves Consumer Services shall not
liable for damages under any circumstances. The price for the Flipkart
 Screen Damage Protection Plan shall be refunded by Jeeves Consumer
Services in such an instance.

● Flipkart hereby excludes and disclaims all liabilities, whether direct or

indirect, that may arise due to the Flipkart Screen Damage Protection
Plan. The customer shall contact Jeeves Consumer Services for any
disputes/issues related to the Flipkart Screen Damage Protection Plan and
Flipkart shall not be held liable for any such disputes/issues. Further, the
Customer agrees that for any defects regarding the Product, the Customer
shall have a direct recourse against the seller of the Product and Flipkart
shall not be held liable.

● Jeeves Consumer Services shall be solely responsible for fulfilling the

terms of this Flipkart Screen Damage Protection Plan. Flipkart shall not
be liable for any loss, injury or any other liability arising to the customers
as a result of the Jeeves Consumer Services failure to honour its
obligations with respect to the customer.

● Flipkart Screen Damage Protection Plan is subject to federal, state and

local laws and regulations and is void where prohibited by law. In the
event that the operation, security, or administration of the Flipkart Screen
Damage Protection Plan is impaired in any way for any reason, including,
but not limited to fraud, virus, or other technical problem, Jeeves
Consumer Services may, in its sole discretion, either: (a) cancel the
Flipkart Screen Damage Protection Plan; (b) suspend the Flipkart Screen
Damage Protection Plan to address the impairment and then resume the
Flipkart Screen Damage Protection Plan in a manner that best conforms
to the spirit of these laws.

● By entering into this Flipkart Screen Damage Protection Plan, the

customer agree to indemnify and keep Flipkart harmless against all
damages, liabilities, costs, expenses, claims, suits and proceedings
(including reasonable attorney's fees) that may be suffered by Flipkart as
a consequence of (i) violation of the terms of this Policy by the customer;
(ii) violation of applicable laws; (iii) any action or inaction resulting in
willful misconduct or negligence on the Customer's part.
● All taxes or liabilities payable to any regulatory authority shall be borne
by the customer and/or billed to the account of the customer.

● The Flipkart Screen Damage Protection Plan and the Terms and
Conditions herein shall be governed by the laws of India. Any disputes in
relation to the Flipkart Screen Damage Protection Plan shall be settled by
arbitration in accordance with the Arbitration and Conciliation Act, 1996.
The seat of such arbitration shall be Bengaluru. A sole arbitrator shall
preside over the arbitration proceedings with such sole arbitrator
appointed by Jeeves Consumer Services.

● The customer is required to note that this Flipkart Screen Damage

Protection Plan cannot be availed along with any other product exchange
offer being run by Flipkart. If the Customer avails the Flipkart Screen
Damage Protection Plan, these terms and conditions shall be the entire
terms and conditions applicable to such Flipkart Screen Damage
Protection Plan and no other terms and conditions with respect to the
exchange of the Product shall be applicable. Subject to the above, all the
terms and conditions of the Flipkart Screen Damage Protection Plan as
given hereof and standard terms and conditions, user agreement, privacy
policy (subject to change) of www.flipkart.com shall be applicable on the
Customer. In the case of any conflict between the terms and conditions
contained herein and the terms and conditions, user agreement, terms of
use and privacy policy of flipkart.com, the terms and conditions, user
agreement, terms of use and privacy policy on flipkart.com shall prevail.

● Failure to perform any of the steps mentioned in the T&Cs, will result in
cancellation of all benefits vis-a-vis the particular claim

● By purchasing the Program, it would be deemed that You have given

Your consent to contact you through call, SMS or email on the details
provided by you for the purpose of this Program.

● If any provision of these T&Cs shall be held to be invalid, illegal or

unenforceable, the validity, legality and enforceability of the remaining
provisions hereof shall not in any way be affected or impaired.

● These T&C shall be governed in accordance with the applicable laws in

India. Courts at Bangalore shall have the exclusive jurisdiction to settle
 any dispute that may arise under this T&Cs.

● Grievance Redressal:
We are committed to extend the best possible services to our customers.
However, if you are not satisfied with our services and wish to lodge any
feedback or complaint, please write to:

Event Mail ID Availability

Escalation protection@jeeves.co.in 09:30 AM to 6:00

PM, Mon to Sat*

[a]To be finalized