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    CPBFI - 2.0 - Online - Lesson 7-Session 1

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    Mahima Sonsare
    This document provides an overview and summary of a business communication training program. It contains the following key points: - The material in the training is intended solely for enrolled participants and all rights are reserved by CIEL. - Course content and materials are the exclusive property of CIEL and cannot be reproduced without permission. - The training will cover objectives like building communication skills, different communication styles, and strategies for successful communication. - Topics will include the art of persuasion, influence tools like emotion, logic, bargaining and compromise, and styles of communication. - Contact information is provided for the training organization CIEL.

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    © All Rights Reserved
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    CPBFI - 2.0 - Online - Lesson 7-Session 1

    Uploaded by

    Mahima Sonsare
    101 views11 pages
    This document provides an overview and summary of a business communication training program. It contains the following key points: - The material in the training is intended solely for enrolled participants and all rights are reserved by CIEL. - Course content and materials are the exclusive property of CIEL and cannot be reproduced without permission. - The training will cover objectives like building communication skills, different communication styles, and strategies for successful communication. - Topics will include the art of persuasion, influence tools like emotion, logic, bargaining and compromise, and styles of communication. - Contact information is provided for the training organization CIEL.

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    Presentation on cpbfi 2

    Original Title

    CPBFI_2.0_Online_Lesson 7-Session 1

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    This document provides an overview and summary of a business communication training program. It contains the following key points: - The material in the training is intended solely for enrolled participants and all rights are reserved by CIEL. - Course content and materials are the exclusive property of CIEL and cannot be reproduced without permission. - The training will cover objectives like building communication skills, different communication styles, and strategies for successful communication. - Topics will include the art of persuasion, influence tools like emotion, logic, bargaining and compromise, and styles of communication. - Contact information is provided for the training organization CIEL.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    101 views11 pages

    CPBFI - 2.0 - Online - Lesson 7-Session 1

    Uploaded by

    Mahima Sonsare
    This document provides an overview and summary of a business communication training program. It contains the following key points: - The material in the training is intended solely for enrolled participants and all rights are reserved by CIEL. - Course content and materials are the exclusive property of CIEL and cannot be reproduced without permission. - The training will cover objectives like building communication skills, different communication styles, and strategies for successful communication. - Topics will include the art of persuasion, influence tools like emotion, logic, bargaining and compromise, and styles of communication. - Contact information is provided for the training organization CIEL.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 11

    BUSINESS

    COMMUNICATION
    The material in this publication is intended to be used only by participants enrolled into CIEL’s e-learning and
    classroom training programmes. All rights reserved.

    No part of this publication may be reproduced in any form or by any means, without permission in writing from
    CIEL. The course structure and outline, approach, content, framework and materials, in any form and on any media
    provided in this publication by CIEL shall be and remain [along with all intellectual property rights therein or
    related thereto] the exclusive property of CIEL.

    Course Authors: CIEL Content Team

    © 2020 Centre for Investment Education and Learning Pvt Ltd.


    Centre for Investment Education and Learning Pvt Ltd
    Unit No 320, Champaklal Industrial Estate, Plot No 105,
    Near Sion Telephone exchange, Sion East
    Mumbai 400022
    Email: info@ciel.co.in
    Webpage: www.ciel.co.in
    Session 1
    Art of
    Persuasion/
    Influence
    Objectives

    ▪ Building right skills to


    communicate

    ▪ Various styles of
    communication

    ▪ Strategies to build a
    successful communication
    using all the strategies
    Skills required by a good influencer
    Good
    Listening Skills Empathy
    Communication skills

    Rapport building
    Self motivation Organaizational skills
    Skills
    The Persuasion
    Tools Model
    Emotion Logic

    ▪ Using emotion effectively in ▪ With logic, you use facts and data to
    negotiation involves understanding make your case. You can use logic
    the emotions and feelings of the confidently if you have low intuition,
    people you are negotiating with to but high influencing capability.
    project your influence. So you need
    high levels of intuition, and good ▪ For example, you need to convince
    influencing skills. your company's executive board that
    it would be worth acquiring a small
    distribution company, instead of
    outsourcing that function to an
    external organization.
    Bargaining Compromise

    ▪ Bargaining is one of the easiest ▪ Compromise is considered


    and most popular methods of the least powerful of all the
    negotiation. To bargain negotiating styles, and it
    effectively, you don't need to may be all that's available
    have strong influencing skills. to less-skilled negotiators.
    However, you do need higher
    levels of intuition because it
    can be costly to use bargaining
    at the wrong time, such as too
    soon in a negotiation.
    Styles of Communication
    Contact Us
    Subscribe to our blogs and updates at our website www.ciel.co.in

    Follow us on twitter at uma_shashikant or cielworld

    Friend us on Facebook at cielworld

    Email us at info@ciel.co.in
    Thank You!

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