Abide by(v): tôn trọng, tuân theo = to compply ,to conform

The two parties agreed to abide by the judge’s decision.

According to the agreement , the caterer will also supply the flower for the event

Caterer: nhà cung cấp lương thực, thực phẩm

Statement: tuyên bố

Assurance(n): sự cam đoan, bảo đảm, chắc chắn ( a statement that something will certainly be true or certainly
happen)

The sales associate gave his assurance that the missing keyboard would be replaced the next day

Cancellation( n): sự bãi bỏ, hủy bỏ( a decision to stop something that has already been arranged from
happening)

The cancelltion of her fight caused her problem for the rest of the week .

Determine(v): mục đích, xác định , quết tâm, kiên quyết( to discover the facts about something)

After reading the contract, I was still unable to determine if our company was liable for back wages

Wage: lương

Liable : chịu trách nhiệm

Involve in : tham gia vào

Engage(v): tham gia, cam kết

Engagement(n): sự hứa hẹn, hứa hôn ( to become involve, to participate)

He enraged us in fascinating discussion about current business law

Fascinating: sôi nổi

Establish(v) : thiết lập , thành lập, xác minh,chứng minh( to start or create an organization, a system)

The merger of the two company established a powerful new corporation

Merger: sự liên kết

Corporation: tập đoàn

Obligate(v): bắt buộc( to bind legally or morally)

Bind: trói buộc

Legally: hợp pháp

Morally: về mặt đạo đức

The contractor was obligated by the contract to work 40 hours a week.

Settlement: giải quyết

Provision(n): dự trữ, dự phòng, cung cấp, điều khoản( a condition or arrangement in a legal document)

The father made provision for his children through his will

Resolve(v,n): (v) giải quyết , (n) sự kiên quyết , sự tin chắc( to find an acceptable solution to a problem)

The manager resolved to clean out all the files at the end of the week

Specific(adj): rõ ràng, cụ thể( detailed and exact)

The customer’s specific complaint was not addressed in his e-mail

Contracts are integral part of the workplace. In simple terms, contracts are an agreement between two or more
parties that specigies terms and obligates the parties to follow them. Contracts often include the amount that
client will pay contractors and what services will be provided. For example, in your office , you may have a
contract that provides assurance that your copier machine or phones will be reqaired within a certain amount of
time . this servive can either be done off-site or at your establishment. A contract often states ways to
determine if quality of work deliverd is accptable. Well-written contracts usually provide ways to resolve
problems like these when they happen. Before engaging in a contract , both parties should thik carefully , as
they will have to abide by the conditions specified in it. A contract usually specifies how the two parties cancel it
if either party fails to meet the terms.

Terms: điều kiện

Quality: chất lượng

Bc

Ca

Bd

Do you think we will ever resolve our difficulties with the computer company? They keep charging us for extra
service that they haven’t provided.

They’ve assured me several times that they will correct our bills , but they haven’t done it yet.
Last month they charged us for repair service that we never ordered. May be we should cancel their services
new and find another provider.

No, we signed an agreement to use their services for only a year. There’s just two months left on that contract,
then we can sign a different company.

The last provision in the contract states that if either party determines it is his best interest to cancel the
contract, he is obligated to inform the other immediately of his intention. If tou both agree , we can specify that
the cancelling party must communicate his intent at least thirty days prior to cancellation. All the rest seems to
be in order. I can have my assistant write up the agreement and have it ready for the two of you to sign at the
end of the week.

Intention: ý định

Prior: trước, đầu tiên

Specify: riêng

Communicate: giao tiếp

- Compare(v) : so sánh , đối chiếu.( to examine people or things to see how they are similar and how they
are different.)
Examine: xem xét
Once the customer compared the two products, her choice was easy
- Competition(n): cạnh tranh, tranh giành( a situation in which people or organizations compete with each
other for something that not everyone can have
In the competition for afternoon dinners, Ban’n has come out on top
Situation: tình hình
- Consume(v): tiêu thụ( to use something, especially fuel , engery or time
The printer consumes more toner than the downstairs printer
Especially: đặc biệt
Toner: mực
- Convince(v): thuyết phục( to make somebody/ yourselft believe that something is true
He convinced me that he was right
- Currently(adj) : hiện tại( at the present time)
Currently , customers are demanding big discouts for bulk orders.
Demand: đòi hỏi
Bulk: lớn
- Fad(n): mốt nhất thời , chú thích tạm thời, dở hơi
The mini dress was a fad once thought to be finished, but now it is making a comeback
- Inspiration(n): truyền cảm hứng ( a thing or person that arouses a feeling)
His work is an inspiration to the marketing department.
Arouse : đánh thức
- The market for brightly colored clothing was brisk last year, but it’s moving sluggishly this year
 Brightly: rực rỡ
Brisk: nhanh chóng
Sluggishly: chậm chạp
- Persuasion(n): thuyết phục( the power to influence, a deep conviction or belief.
The seminar teaches techniques of persuasion to increase sales.
Influence: ảnh hưởng
Conviction: lòng tin, phán quyết
Belief: sự tin tưởng
- Productive(adj): hiệu suất( doing or achieving a lot)
The unproductive sales meeting brought many staff complaints
- Satisfaction(n): sự hài lòng( the good feeling that you have when you have achieved something
Your satisfaction is guaranteed or you’ll get your money back
Guarantee: bảo đảm
Yassir is getting ready to realize his dream: opening a business that sells plants on the Internet. After
completing a business plan that helped him to dertermine that there was demand for his product in the
market, Yassir is ready to start promoting his business. Having persuaded the bank that there was a
maket- that there were consumers willing to buy plants on the internet- he needed to find these
consumers.
Once he has established base, Yassir, like other business owners, will have to continually attract new
consumers. At the same time, he must make sure current custumers are satified. In order to satisfied,
current cusumers must be happy with product they receive. Yassir’job is to inspire thse customers to
gain their reqeat business. To do this, he will have to convince consumers that he offers a good product
at a good price, especially when compared to the businesses with whichhe competes. He hopes that
internet plant buyers are here to stay and not just part of a fad.
- With the new store opening aross the street, we’ll have to work harder to compete in our market. We
need to attract more customer to our store and our products.
Perhaps our ads could show some of our satisfied customers and them talk about their experiences
shopping with us. Ads like that are often persuasive.
What an inspired idea. Let’s get to work on it right away. I’ll call a photographer to come over and shoot
pictures of people shopping in our store.
To attract new customers, we must fist convince them that wr offer something worthwhile. We need to
inspire them to try our services, just once, so that they can make their own comparision. Their
experience will persuade them that we are better than the competition. But what is it that we offer that
makes us unique? What do you think we offer that the competition does not ? we will discuss these
quesition during our workshop this afternoon, I want each of you to think about how you can best
promote our company’s products, so that when you meet with our store clients you give us the best
representation possible .
Worthwhile: đánh giá
- Characteristic: đặc thù , đặc trưng.(very typical of something or of somebody’s character)
One characteristic of the store is that it is slow in mailing refund checks.
Typical: điển hình
- Consequence(n): kết quả( a result of something that has happened)
As a consequence of not having seen a dentist for several years, Lydia had several cavities.
Dentist: nha sỉ
 Cavities : sâu răng
Consider(v): xem xét (to think about something carefully)
After considering all the options, Della decided to buy a used car.
- Will my medical insurance cover this surgery?
Surgery: ca phẩu thuật
Insurance: bảo hiểm
Medical: y tế
- Expiration(n) : sự hết hạn( an ending of the period of time when an official document can be used
Have you checked the exprirantion date on this yogurt?
- Frequenntly(adj)= often
Appliances frequently come with a one-year warranty
Appliance: trang thiết bị
Warranty: bảo hành
- Imply(v): ngụ ý (to suggest that something is true without saying so directly)
Directly: trực tiếp
The guarantee on the Walkman implied that all damages were coverd under warranty for on year
Guarantee: giấy bảo đảm
Definitely: chắc chắn
The sales associate promised our new mattress would arrive by noon on Saturday
Associate: cộng sự, liên kết
Mattress: nệm
Against: chống lại
Unscrupulous: vô lương tâm
Vendor: người bán hàng
Custumer laws are designed to protect the public against unscrupulous vendors.
- Reputation(n): danh tiếng
Asset: tài sản
The company knew that the reputatuon of it products was the most important asset it had
- Require: yêu cầu ( to need something, to depend on …)
The law require that each item clearly display the warranty information.
- Variety: đa dạng ( different sorts in the same thing)
Sort: xắp sếp
Standard: tiêu chuẩn
Term: kỳ hạn, điều khoản
There’s a variety of standard terms that you will find in warranties.

- Individual: cá nhân
Blender: máy xoay
Manner:cách thức

Warranties are seller’s promise to stand behind its products. Most major like computers or cars come
with a warranty, as do smaller purchases, like stereos or other electronic housewares. Warranties are
not require by law, but are frequently found on most products. If you are making purchase, you should
consider the individual charaterstics of a warranty, as each can vary in the amount of coveage it
 provides. At the minimun, warranties are required to promise that the product will do what it implies
that it will do; for example, that a blender will blend or a hair dryer will dry hair. Most warranties are
good for fixed time , then they expire . you can protect yourself by buying products from companies
with good reputations and taking good care of your new purchase. There are consquences to not taking
care of a products , as most warranties require that you use the product in a certain manner.

Your car comes with a basic one-year, thirty- thousand- mile warranty , but you might want to consider
purchasing a two-year, sixty-thousand-mile extended warranty.bouth gaurentee full protection as long
as you have the car serviced by an approved mechanic.
What are the consequences if I choose not to use an apprived mechanic?
The terms of the warranty require you to choose a mechanic from our approved list in order to be
coverrd
Then I’ll use an approved mechanic for now, but I won’t purchase the extended warranty. Then I can use
my own mechanic when the basic warranty expires.
Music: bad habits
Every time you come around , you know I can’t say no
Every time the sun goes down , I let you take control
I can feel the paradise before my world implodes
And tonight had something wonderful
My bad habits lead to late night ending alone
Conversations with a stranger I barely know
Swearing this will be the last, but it probably won’t
I got nothing left to lose, or use , or do
My bad habits lead to wide eyes staring at space
And I know I’ll lose control of the thingsthat I say
Yeah, I was looking for a way out, now I can’t escape
Nothing happens after tow, it’s true , it’s true
My hatbits lead to you
Every pure intention ends when the good times start
Falling over everything to reach the first-time spark
It started under neon lights and then it all got dark
I only know how to go too far
My bad habits lead to late night ending alone
Conversations with a stranger I barely know
Swearing this will be the last, but I probably won’t
I got nothing left to lose , or use , or do
My bad habits lead to wide eyes staring at space
And I know I’ll lose control of the things that I say
Yeah, I was looking for a way out, now I can’t escape
Nothing happens after two, it’s true , it’s true
My bad habits lead to you

- Valid: có hiệu lực

We frequenly receive items that are still under warranty, but we don’t automatically repair them. Don’t
forget: a warranty is only valid if the product has been used according to the manufacturer’s directions.
Offentimes a buyer will drop a machine or use it for something other than what it’s intended for .
consequently, they’re not covered. A common characteristic of this type of return is that it’s cracked or
smashed , or shows an unusual pattern of wear. Remenber , we promise our custumers that all our
products will pperate smoothly every time when handled according to the directions enclosed in each
package. All defective products returned within thirty days of purchase will get a complete refund,
products returned after that time are sent to us us for repair.