PRACTICUM EXPERIENCE Cir Not Done
PRACTICUM EXPERIENCE Cir Not Done
PRACTICUM EXPERIENCE Cir Not Done
Narrative Report
Submitted to the Faculty of the
Department of Management Studies
Cavite State University
Bacoor City Campus
Bacoor, Cavite
In partial fulfillment
of the requirements for the degree
Bachelor of Science in Hotel and Restaurant Management
i
Republic of the Philippines
CAVITE STATE UNIVERSITY
Bacoor City Campus
Soldiers Hills IV, Phase 2, Molino VI,
City of Bacoor, Cavite
Tel. No. (046) 476 - 5029
Email: cvsubacoor@cvsu.edu.ph
A P P R O V E D:
BIOGRAPHICAL DATA
The author was born on August 2, 1998, in Pasay City. He is the fourth child
of Mr. Reynaldo M, Sudario and Mrs. Ma. Bihildis M. Sudario and was the youngest.
Currently, the writer resides at Block 15, Lot 32, M. Aquino street George Town
local school in his present address. The author only attended his school until he
graduated from elementary. He finished high school in Bacoor Natonal High School-
Villa Maria Annex. After graduating, the author was enrolled at Cavite State Univer-
sity Bacoor City Campus taking up Bachelor of Science in Hotel and Restaurant
Management.
iv
ACKNOWLEDGMENT
His Mom and Dad, who supported him morally and financially during his
duties, the one who motivated and encouraged him to not give up especially when
His instructor, Ms. Phoebe Joyce C. Villanueva, for giving him all the
knowledge and advice on how to be effective on his field of interest and endeavor.
develop his communication skills, courtesy, proper time management, and providing
Above all, Almighty God for the life and loving family that never fails to
To all these people, I would not have accomplished anything if it weren’t for
them.
TABLE OF CONTENTS
Page
ACKNOWLEDGMENT………………………………………………………………. iv
LIST OF APPENDICES……………………………………………………………... ix
INTRODUCTION……………………………………………………………………... 1
Organizational Structure…………………………………………………….. 9
Facilities………………………………………………………………………. 11
Rooms…...……………………………………………………………………. 12
Linens…………………………….…………………………………………… 13
Problems Encountered……………………………………………………… 24
Page
SUMMARY …………………………………………………………………………… 25
REFERENCES ………………………………………………………………………. 26
APPENDICES ……………………………………………………………………….. 27
vii
LIST OF FIGURES
Figure Page
5 Patio Verde………………………………………………….….…..……. 12
6 Décor Azul………………………………..………………………………. 12
8 Via Romana……………………………..…………………………. . … 13
9 La Teraza……………………………..…………………………………. 14
12 The Bathroom……………………………………………………………. 16
14 Cabana A&B………………………………………………..……………. 17
16 Equipments………………………………………………………………. 18
viii
Appendix Page
Figure
1 Beddings ……………………………………………………... 46
2 Beddings ……………………………………………………... 47
LIST OF APPENDICES
Appendix Page
1 Application Form……………………………………………………... 28
2 Resume……………………………………………………………….. 29
3 Curriculum Checklist………………………………………………… 32
5 Waiver………………………………………………………………… 35
6 Recommendation Letter…………………………………………….. 36
7 Memorandum of Agreement………………………………………... 37
9 Certificate of Completion……………………………………………. 39
12 Daily Journal………………………………………………………….. 42
13 Photo Documentation……………………………………………….. 46
14 Routing Slip…………………………………………………….......... 49
1
INTRODUCTION
hotel and as how to manage employees in a hotel by the use of proper management
approach.
On-the-Job Training (OJT) helps a student to utilize their skills at the same
time molding their excellent in the field of his or her work. It focuses on the
acquisition of skills within the work environment generally under normal working
condition. Through on the job training, workers acquire both general skills that they
can transfer from one job to another and specific skills that are unique to a particular
job.
For the student, on the job training prepares and develops them to be more
effective in his/her chosen field at work. It is an actual training wherein the student
can apply the knowledge and skills that they learn from their institution. On-the job
Housekeeping is the department that deals essentially with cleanliness and all
exposures, the trainee believes that it will enhance her knowledge and skills so as to
`
organization.
materials.
help them understand the true training needs and expected outcomes and how these
align with the organization’s strategic goals. We, with our experience over the years
have studied the employer and the employee market and have realized that the
missing link between skilling & livelihood is “On the Job Training (OJT)”. Improves
learning and combining learning with everyday work. Helps trainers as they can see
how their lessons work in practice and then fine-tune them. The process lets
instructors field-test the ideas and techniques they teach. Sometimes, this testing
The Pradiso Terrestre is located along the Molino - Paliparan Road of Molino
4, Bacoor City, Cavite, just eight (8) minutes away from Alabang via MCX / Daang
Hari road. It has been in the business since 2005, serving the immediate areas of
Cavite and Southern parts of Metro Manila. Paradiso Terrestre has diverse experi-
ence in the catering and events industry including weddings, debuts, corporate
trained and experienced staff committed to providing the highest quality of service
and value of money to its customers through teamwork, innovation, attention to de-
tails and the desire to satisfy and exceed the expectations of our patrons & guests.
Many glowing tetimonials bear witness to the fact that we put greater emphasis on
service and satisfaction before anything else throughout the process. Paradiso Ter-
restre wants to create special events with a remarkable venue, food and service that
The Paradiso Terrestre is in service since 2005. Giving its client remarkable
impressions through reaching their expectations. The staff are also committed and
couple, Winefredo and Nenita Maarat. February 8, 2005, five Incorporators have
signed the articles of incorporation was issued March 7, 2005 by Securities and
Exchange commissions. A month later, the name Paradiso Terrestre which means
The Paradiso Terrestre also offers accommodation for customers for the
5
preparation of the event. In addition, they can stay overnight after their event. The
The Casa Nenita Suite room, located and connected to Casa Nenita Hall.
This room has a complete set up among the rest of the rooms except Patio Verde
suite room. It has Air-condition, TV, Telephone (can be used outside and inside
Cavite), Bed (has 5 sheets of linens), Bath Towels, Face Towels, Hand Towel, Bath
Matte, Shower with heater, Hair blower, Bath Tub and Chiller.
The Patio Verde suite room located and connected to Patio Verde Hall. Like
Casa Nenita it has a complete set up. It has Air-condition, TV, Telephone (can be
used outside and inside Cavite), Bed (has 5 sheets of linens), Bath Towels, Face
Towels, Hand Towel, Bath Matte, Shower with heater, Hair blower, Bath Tub and
Chiller.
The Villa Estrella A & B , this two rooms are connected to Villa Estrella Hall
and can be identified as a deluxe room. It has Air-condition, TV, Telephone (can be
used outside and inside Cavite), Bed (has 4 sheets of linens), Bath Towels, Face
Towels, Hand Towel, Bath Matte, Shower with heater, Hair blower, and Chiller.
The Cabana Rooms A&B, these two rooms are connected to Décor Azul
(Pool Area) and can be identified as a standard room. It has Air-condition, TV,
Telephone (can be used outside and inside Cavite), Bed (has 3 sheets of linens),
Bath Towels, Face Towels, Hand Towel, Bath Matte, Shower with heater, and Chiller.
Mission
7
To be a distinct & innovative events haven for the total comfort and
Vision
value for money to all its clients through friendliness, team spirit, attention to details,
sense of responsibility amongst its people and a sense of pride for a job well done.
To provide its clientele with exemplary venues and quality services for all-time
CEO
WINEFREDO A. MAARAT
PRESIDENT
SHYANETTE M. ABELLEDA
OPERATIONS
MANAGER
HOUSEKEEPING
SUPERVISOR
HOUSEKEEPER
(CASUAL EMPLOYEE)
HOUSEKEEPER
(ON CALL)
establishment. He holds ultimate authority over the hotel operation and usually
reports directly to the hotel owner. Common duties of the general manager include
hiring and management of the management team, overall management of hotel staff,
budgeting and financial management, creating and enforcing business objectives and
This means educating new hires on the policies and procedures of the company,
methods of cleaning and maintenance, location of supplies and the layout of the
10
facility. An employee`s ability to execute a job function is often a direct reflection upon
The Room Attendants are responsible for the cleanliness of rooms in the
hotel. Each day, they visit guest rooms to make beds, run the vacuum, empty trash,
and exchange used towels and linens for clean ones. After a guest check out, room
attendants are responsible for preparing the room for the next guest. This involved
vacuuming and mopping floors, changing bed lined, dusting surfaces, cleaning
public areas including hotel exteriors. He or She also needs to train and inspect the
performance of assigned public area attendants ensuring that all procedures are
offices, pool area, public wash rooms, garden areas, corridors, pathway, banquets,
perimeter of hotel, heart of the house corridors, locker rooms, staircases etc. Keeps
all lobbies and public facilities (such as lobby restrooms, telephone area, the front
desk, and offices) in a neat and clean condition. Public area attendant promotes a
positive image of the property to guests and must be pleasant, honest, friendly and
The Front desk clerk greet guest upon arrival to the hotel, access their
credit card for inferentially expense and guest with their keys. In some hotels, front
desk clerks serve as the intermediaries between guest and other department in the
hotel, relaying request to the bell captain, valets and housekeeping. Front desk
clerk answer telephones, schedule reservations and transfer caller to guest rooms.
They also take message and distribute mail both facilities and the hotel’s
surrounding areas. Sometimes they make reservation for entertainment and dining
11
on behalf of guest as well. Front desk clerk often compiles bills for hotel stays and
handle checkout, where they accept final payment and ensure that keys and
returned.
Facilities
Its seven-meter high glass wall is a structure to behold, welcome you to an el-
egant space ideal for hosting an array of events ranging from social banquets, corpo-
rate events and more. Located near the entrance and fully air-conditioned.
12
A covered garden venue surrounded by lush foliage, with a waterfall view &
An outdoor swimming pool fit for holding any social events, family parties &
company activities. It can cater more than 200 persons and yet it’s spacious.
conferences & corporate events. It can cater 100 persons and it is fully air-
13
conditioned.
parking space inside the building. The multi-level parking has 24-hour security and
has CCTVs on every floor so your car is very safe here. Parking is free for checked-
in guests. Just have your parking ticket verified by the hotel's receptionist. After
parking our car, we took the elevator to the ground floor where the hotel's reception is
located.
14
Figure 8. La terraza
6th floor of the building. Our room measures 25 sqm with a queen size bed and a day
bed that is convertible to a single bed. The room has an individually controlled air-
conditioning unit, a cable-ready LED TV, a spacious working desk. Highspeed WIFI
Internet connection is also provided per room. The hotel receptionist will provide you
The Casa Nenita Suite room, located and connected to Casa Nenita Hall.
This room has a complete set up among the rest of the rooms except Patio Verde
suite room. It has Air-condition, TV, Telephone (can be used outside and inside
Cavite), Bed (has 5 sheets of linens), Bath Towels, Face Towels, Hand Towel, Bath
Matte, Shower with heater, Hair blower, Bath Tub and Chiller
The Patio Verde suite room located and connected to Patio Verde Hall. Like
Casa Nenita it has a complete set up. It has Air-condition, TV, Telephone (can be
used outside and inside Cavite), Bed (has 5 sheets of linens), Bath Towels, Face
Towels, Hand Towel, Bath Matte, Shower with heater, Hair blower, Bath Tub and
Chiller.
The bathroom has a walk-in shower with hot and cold water. Soap, shampoo
and body wash are provided, as well as towels and a roll of tissue paper. The water
pressure is generally strong but there are times of the day when the water pressure
is not that strong which makes it difficult to control the temperature of the heated
shower. The towels, on the other hand, smelled clean and fresh. The bathroom looks
The Villa Estrella A & B , this two rooms are connected to Villa Estrella Hall
and can be identified as a deluxe room. It has Air-condition, TV, Telephone (can be
used outside and inside Cavite), Bed (has 4 sheets of linens), Bath Towels, Face
Towels, Hand Towel, Bath Matte, Shower with heater, Hair blower, and Chiller. The
The Cabana Rooms A&B, these two rooms are connected to Décor Azul
(Pool Area) and can be identified as a standard room. It has Air-condition, TV,
18
Telephone (can be used outside and inside Cavite), Bed (has 3 sheets of linens),
Bath Towels, Face Towels, Hand Towel, Bath Matte, Shower with heater, and Chiller.
Equipments
The Paradiso Terrestre are clean and peaceful. The design and all the
individual rooms are fully air-conditioned and well-ventilated. Every room has heater
inside the comfort room and a remote-controlled TV. They have free Wi-Fi but valid
for 7days in the restaurant and entrance of the resort. If the guests have request, the
hotel has telephone connected to the facilities of the hotel for them to call the
restaurant, front office and/or front desk. There is also a refrigerator in each room
and a personal safety deposit box. For cleaning equipment, the hotel has a mop, rug,
hotels should all be of good quality. The cleaning tools used at the hotel are listed
below:
Brush and sponge are used for scrubbing the toilet bowl and floor.
22
Housekeeping attendants are responsible for removing all trash from hotel
rooms whether in waste baskets or on floors and countertops. A new bag should be
placed in all waste baskets every time the rooms are cleaned.
The attendant dusts all areas of then room. This includes dressers, counters,
desk and TVs. This requires that any books or magazines on tables be removed
dusting.
All beddings are changed daily. This includes sheet, pillowcases, coves and
blankets. Some hotels require housekeeping room attendants to replace sheets and
top sheets using military corners. This means that the sides and foot portion of the
sheets are tucked neatly and tightly under the edges of the matters. Housekeeping
room attendants clean all countertops in the bathroom and vanity areas with
disinfectant. They must all includes scrubbing the toilets and the showers inside and
out disinfectant. This also mop the bathroom and any other tiled areas of the hotel
rooms.
They should remove used wash cloths and towels clean ones should be
Housekeeping attendants vacuum the entire floor area of the hotel room. In
some hotels, they are required to move furniture to vacuum underneath. They also
vacuum the upholstered furniture, such as couches and chairs. The guests who stay
long in the hotel often request their room to be cleaned; that is known as make-up
room (MUR) service. The guests may call the front desk to request for it. The
housekeeping or room attendant must knock on the door three times and tell
After that, they will ask permission to the guest if they can enter the room to
clean it. In MUR service, the attendant removes the dirty linen in the bed and does
the bed making and replenishes the amenities. Then, he or she sweeps the floor and
23
cleaning includes the balcony, mirror, bowl, floor sanitation using APC (all-purpose
cleaner and emptying the trash bin. If the room attendant is already done, he or she
will ask the guests if they have any further request. If they do not need anything, they
maintain and sustain the overall cleanliness of the establishment. Cleaning the halls
are the top priorities which is used every event and also the rooms used by the
clients. We always check the amenities inside the room if it is complete or not also,
the quality of the room. Every check out, we must check the quality of the appliances
First of all is that the supervisors was the one who disseminate the task and
knows how to handle their employees for smooth flow of the shift. They made sure to
have a briefing before the shift started. The employees were friendly, have initiative
and they know how to handle the pressure, they must not panic and can show
professionalism. The design and lights was eye appealing. They have complete
equipment for the guest convenient. All the employees were accommodating and
friendly. They were quick enough to respond to every guest`s request too. The rooms
were affordable with complete amenities. The view from the windows of the rooms
was also relaxing. They always greeted the guests and welcomed them to the hotel.
Problems Encountered
During training, I observed that The Paradiso Terrestre did not have enough
time due to lack of employees. The ojt’s doesn’t complying with the given schedule
and the result was the establishments operations doesn’t operate properly.
25
SUMMARY
The author had practicum training program at Paradiso Terrestre within 240
performed and accomplished the assigned tasks given to the trainee as a room
attendant in the said department; observed the strengths and weaknesses of the
establishment; identify the insights should be acquired regarding his training area;
study and familiarize the organizational structure of the said department including
the duties and responsibilities of key personnel, the department function, facilities,
tools and equipment, and standard operating procedures of the department. The
bottom line beyond this practicum training program at the end of the training is to
always keep in mind and heart the learning experiences that he learned during
training.
The hotel is a good training site; thus, the trainee was able to apply all his
skills and knowledge that she learned in school. With the help of the employees of
the hotel, He enhanced her ability not only in giving good service to the guest but
REFERENCES
https://www.theparadisoterrestre.com/
27
APPENDICES
28
Appendix 2. Resume
09358378360
Objective:
To work in your respective company that will utilize my skills to advance my career.
Personal Information:
Village Annex
Talon Uno, Las Piñas City
2009-2013
Working Experience:
GEN-ONE RESOURCE SERVICE Service Provider
AND MULTI-PURPOSE COOPERATIVE June 2016- January 2018
Certifications:
CERTIFICATE OF COMPLETION “JOLLIBEE KIDS PARTY HOSTING
WORKSHOP” (JULY 2017)
CERTIFICATE OF APPRECIATION “DOCUMENTATION IN THE FRONT
OFFICE IN THE CRUISE LINE INDUSTRY” (NOVEMBER 22,2017) – ST.
DOMINIC COLLEGE OF ASIA
CERTIFICATE OF APPRECIATION “CULINARY IN THE CRUISE LINE IN-
DUSTRY” (NOVEMBER 22,2017) – ST. DOMINIC COLLEGE OF ASIA
CERTIFICATE OF PARTICIPATION “SAFETY AND SECURITY IN THE
CRUISE LINE INDUSTRY” (NOVEMBER 22,2017) – ST. DOMINIC COL-
LEGE OF ASIA
CERTIFICATE OF PARTICIPATION “BARTENDING 101” (MARCH
30,2016) – CVSU , BACOOR CITY CAMPUS
NATIONAL CERTIFICATE II- FOOD AND BEVERAGE SERVICES (DE-
CEMBER 13,2017) – TESDA
CERTICATE OF PARTICIPATION “ PASTA MAKING WITH DEMO AND
INFUSION COOKING” (NOVEMBER 25, 2017) – CVSU , BACOOR CITY
CAMPUS
CERTIFICATE OF PARTICIPATION “ INTERNATIONAL CUISINE SEMI-
NAR 2018” (APRIL 20, 2018) – CVSU , BACOOR CITY CAMPUS
CERTIFICATE OF PARTICIPATION “ BARTENDING VERSION 2.0”
(APRIL 13, 2018) – CVSU , BACOOR CITY CAMPUS
CERTIFICATE OF APPEARANCE “ SK MANDATORY TRAINING” (MAY
17, 2018) – DLSU, CITY OF DASMARIÑAS, CAVITE
CERTIFICATE OF COMPLETION “ SK MANDATORY TRAINING” (MAY
17, 2018) – DLSU, CITY OF DASMARIÑAS, CAVITE
CERTIFICATE OF TRAINING COMPLETION “ SK MANDATORY TRAIN-
ING” (MAY 17, 2018) – DLSU, CITY OF DASMARIÑAS, CAVITE
31
Character Reference:
09367381733
JULIA ALONZO QUALITY ASSURANCE
ENGINEER
REAL LIVING DESIGN CENTER
09218859709
LIEZL ANTOLIN TEAM LEADER
BIANCAS FIRE BRICK CHICKEN
09995660574
ALDRIAN PENSON BILLING- HMO STAFF
SAMCI HOSPITAL
I hereby certify that the above information is true to the best of my knowledge.
Appendix 5. Waiver
36
LEARNING JOURNAL
guest.
out rooms.
the laundries.
_________________________________ ___________________________
Name and Signature of Immediate Supervisor Name and Signature of Trainee