130 Chapter 7

✓
Quick Check

Practice Questions
Domain 1.0: Operating Systems
1. Which of the following are Microsoft operating systems? (Select Quick Answer: 150
all correct answers.) Detailed Answer: 152

❍ A. Windows XP
❍ B. iOS
❍ C. Vista
❍ D. Android
❍ E. Linux
❍ F. Windows 7

2. Of the following, which is not a method of installing Windows 7? Quick Answer: 150
Detailed Answer: 152
❍ A. Over the network
❍ B. CD-ROM
❍ C. DVD-ROM
❍ D. USB flash drive
❍ E. Image

3. What is the default file system used by Windows 7? Quick Answer: 150
Detailed Answer: 152
❍ A. FAT32
❍ B. CDFS
❍ C. NTFS
❍ D. FAT

4. Where is the Notification Area located in Windows 7? Quick Answer: 150

Detailed Answer: 152
❍ A. In the System Properties dialog box
❍ B. In the System32 folder
❍ C. On the Taskbar
❍ D. Within the Start menu

5. Windows service packs are ___________. Quick Answer: 150

Detailed Answer: 152
❍ A. A new version of the operating system
❍ B. Resource Kit utilities
❍ C. Compilations of software updates and patches
❍ D. Driver updates
 220-802 Practice Exam A 131

6. What is the minimum amount of RAM needed to install Windows

✓
Quick Check
Quick Answer: 150
Vista? Detailed Answer: 152

❍ A. 128 MB
❍ B. 256 MB
❍ C. 512 MB
❍ D. 1 GB

7. What is the minimum amount of RAM needed to install Windows Quick Answer: 150
7? (Select the two best answers.) Detailed Answer: 152

❍ A. 256 MB
❍ B. 512 MB
❍ C. 1 GB
❍ D. 2 GB

8. In Windows 7/Vista, an MMC is blank by default. What would you Quick Answer: 150
add to the MMC to populate it with programs? Detailed Answer: 152

❍ A. Applets
❍ B. Files
❍ C. Directories
❍ D. Snap-ins

9. Which file is the boot loader in Windows XP? Quick Answer: 150
Detailed Answer: 153
❍ A. Ntdetect.com
❍ B. Boot.ini
❍ C. ntldr
❍ D. Ntoskrnl.exe

10. Which file is the boot loader in Windows 7/Vista? Quick Answer: 150
Detailed Answer: 153
❍ A. Winload.exe
❍ B. BCD
❍ C. Setup.exe
❍ D. Ntoskrnl.exe

11. What tool enables you to create a partition in Windows? Quick Answer: 150
Detailed Answer: 153
❍ A. Disk Administrator
❍ B. Disk Management
❍ C. Computer Management
❍ D. Disk Cleanup
132 Chapter 7

12. Which type of partition should an operating system be installed to?

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Quick Check
Quick Answer: 150
Detailed Answer: 153
❍ A. Primary
❍ B. Extended
❍ C. Volume
❍ D. Logical drive

13. What is the minimum requirement of RAM for Windows XP Quick Answer: 150
Professional? Detailed Answer: 153

❍ A. 64 MB
❍ B. 128 MB
❍ C. 256 MB
❍ D. 32 MB

14. Which tool enables you to find out how much memory a particular Quick Answer: 150
application is using? Detailed Answer: 153

❍ A. Msconfig
❍ B. Task Manager
❍ C. Chkdsk
❍ D. System Information

15. Where would you go to start, stop, or restart services? Quick Answer: 150
Detailed Answer: 153
❍ A. Computer Management
❍ B. Task Manager
❍ C. Performance Monitor
❍ D. MMC

16. Where is the Windows Update feature located in Windows? Quick Answer: 150
Detailed Answer: 154
❍ A. Start > All Programs > Accessories
❍ B. Start > All Programs
❍ C. Start > All Programs > Control Panel
❍ D. Start > All Programs > Administrative Tools

17. Which user account permissions are needed to install device Quick Answer: 150
drivers on Windows Vista? Detailed Answer: 154

❍ A. User
❍ B. Guest
❍ C. Administrator
❍ D. Power user
 220-802 Practice Exam A 133

18. Which of the following commands creates a new directory in the

✓
Quick Check
Quick Answer: 150
Windows Command Prompt? Detailed Answer: 154

❍ A. CD
❍ B. MD
❍ C. RD
❍ D. SD
19. To learn more about the DIR command, what would you enter at Quick Answer: 150
the command line? (Select the two best answers.) Detailed Answer: 154

❍ A. DIR HELP
❍ B. HELP DIR
❍ C. DIR /?
❍ D. DIR ?
20. Which interface should you use to launch the command Quick Answer: 150
IPCONFIG? Detailed Answer: 154

❍ A. Command Prompt
❍ B. Control Panel
❍ C. MMC
❍ D. Task Manager

21. A customer’s computer is using FAT32. Which file system can you Quick Answer: 150
upgrade it to when using the convert command? Detailed Answer: 154

❍ A. NTFS
❍ B. HPFS
❍ C. exFAT
❍ D. NFS

22. Which of the following answers can be used to keep disk drives Quick Answer: 150
free of errors and ensure that Windows runs efficiently? (Select Detailed Answer: 154
the two best answers.)
❍ A. Disk Management
❍ B. Disk Defragmenter
❍ C. Check Disk
❍ D. System Restore
❍ E. Task Scheduler
134 Chapter 7

23. What is Windows 7’s recovery environment known as? (Select the
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Quick Check
Quick Answer: 150
two best answers.) Detailed Answer: 154

❍ A. WinRE
❍ B. Recovery Console
❍ C. Advanced Boot Options
❍ D. System Recovery Options

24. Which log file contains information about Windows 7/Vista setup Quick Answer: 150
errors? Detailed Answer: 155

❍ A. setupact.log
❍ B. setuperr.log
❍ C. unattend.xml
❍ D. setuplog.txt

25. What is the RAM limitation of Windows Vista? Quick Answer: 150
Detailed Answer: 155
❍ A. 32 GB
❍ B. 64 GB
❍ C. 128 GB
❍ D. 192 GB

26. A customer’s Device Manager shows an arrow pointing down over Quick Answer: 150
one of the devices. What does this tell you? Detailed Answer: 155

❍ A. The device’s driver has not been installed.

❍ B. The device is not recognized.
❍ C. The device is disabled.
❍ D. The device is in queue to be deleted.

27. Which of the following is not an advantage of NTFS over FAT32? Quick Answer: 150
Detailed Answer: 155
❍ A. NTFS supports file encryption.
❍ B. NTFS supports larger file sizes.
❍ C. NTFS supports larger volumes.
❍ D. NTFS supports more file formats.

28. Which of the following switches (options) copy all files, folders, Quick Answer: 150
and subfolders, including empty subfolders in the TEST folder? Detailed Answer: 155

❍ A. xcopy *.* c:\test /T /S

❍ B. xcopy *.* c:\test /S
❍ C. xcopy *.* c:\test /E
❍ D. xcopy *.* c:\test /S /T
 220-802 Practice Exam A 135

29. A co-worker just installed a second hard disk in his Windows 7

✓
Quick Check
Quick Answer: 150
computer. However, he does not see the disk in Windows Explorer. Detailed Answer: 155
What did he forget to do? (Select the three best answers.)
❍ A. Format the drive
❍ B. Partition the drive
❍ C. Run FDISK
❍ D. Initialize the drive
❍ E. Set up the drive in the BIOS

30. Which of the following Windows editions do not include Aero? Quick Answer: 150
(Select the two best answers.) Detailed Answer: 155

❍ A. Windows 7 Starter
❍ B. Windows 7 Ultimate
❍ C. Windows XP Professional
❍ D. Windows Vista Business
❍ E. Windows Vista Home

31. To create a restore point in Windows 7, what must you do? Quick Answer: 150
Detailed Answer: 155
❍ A. Run Disk Defragmenter from the MMC
❍ B. Run NTBackup from the Control Panel
❍ C. Run the System Restore program from the System
Tools menu
❍ D. Run the Disk Cleanup program from the System
Tools menu

32. Which of the following can you not do from the Printer Properties Quick Answer: 150
screen? Detailed Answer: 155

❍ A. Modify spool settings

❍ B. Add ports
❍ C. Pause printing
❍ D. Enable sharing

33. You are setting up auditing on a Windows Vista Business comput- Quick Answer: 150
er. If it’s set up properly, which log should have entries? Detailed Answer: 155

❍ A. Application log
❍ B. System log
❍ C. Security log
❍ D. Maintenance log
136 Chapter 7

Domain 2.0: Security

✓
Quick Check

34. Which type of virus propagates itself by tunneling through the Quick Answer: 150
Internet and networks? Detailed Answer: 156

❍ A. Macro
❍ B. Phishing
❍ C. Trojan
❍ D. Worm

35. Which component of Windows 7/Vista enables users to perform Quick Answer: 150
common tasks as non-administrators and, when necessary, as Detailed Answer: 156
administrators without having to switch users, log off, or use
Run As?
❍ A. USMT
❍ B. UAC
❍ C. USB
❍ D. VNC

36. What can you do to secure your WAP/router? (Select all that Quick Answer: 150
apply.) Detailed Answer: 156

❍ A. Change the default SSID name

❍ B. Turn off SSID broadcasting
❍ C. Enable DHCP
❍ D. Disable DHCP

37. When you connect to a website to make a purchase by credit card, Quick Answer: 150
you want to make sure the website is secure. What are two ways Detailed Answer: 156
you can tell whether a site is secured? (Select the two best
answers.)
❍ A. Look for the padlock (in the locked position) toward
the top or bottom of the screen
❍ B. Look for the padlock (in the unlocked position) toward
the top or bottom of the screen
❍ C. Look for the protocol HTTP in the address or URL bar
❍ D. Look for the protocol HTTPS in the address or
URL bar
 220-802 Practice Exam A 137

38. Which type of software helps protect against viruses that are
✓
Quick Check
Quick Answer: 150
attached to e-mail? Detailed Answer: 156

❍ A. Firewall software
❍ B. Antivirus software
❍ C. Windows Defender
❍ D. Hardware firewall

39. Which of these is an example of social engineering? Quick Answer: 150

Detailed Answer: 157
❍ A. Asking for a username and password over the phone
❍ B. Using someone else’s unsecured wireless network
❍ C. Hacking into a router
❍ D. A virus

40. Where are software-based firewalls usually located? Quick Answer: 150
Detailed Answer: 157
❍ A. On routers
❍ B. On servers
❍ C. On clients
❍ D. On every computer

41. Making data appear as if it is coming from somewhere other than Quick Answer: 150
its original source is known as what? Detailed Answer: 157

❍ A. Hacking
❍ B. Phishing
❍ C. Cracking
❍ D. Spoofing

42. A fingerprint reader is which type of security technology? Quick Answer: 150
Detailed Answer: 157
❍ A. Biometrics
❍ B. Smart card
❍ C. Barcode reader
❍ D. SSID

43. Which of these is the most secure password? Quick Answer: 150
Detailed Answer: 157
❍ A. marquisdesod
❍ B. Marqu1sDeS0d
❍ C. MarquisDeSod
❍ D. Marqu1s_DeS0d
138 Chapter 7

44. Which shortcut key combination immediately locks Windows?

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Quick Check
Quick Answer: 150
Detailed Answer: 157
❍ A. Ctrl+Alt+Del
❍ B. Windows+R
❍ C. Windows+M
❍ D. Windows+L

45. You are required to set up a secure connection between two Quick Answer: 150
offices over the Internet. Which technology should you select? Detailed Answer: 157

❍ A. VPN
❍ B. FTP
❍ C. VLAN
❍ D. HTTP

46. Which is the most secure file system in Windows? Quick Answer: 150
Detailed Answer: 157
❍ A. FAT
❍ B. FAT16
❍ C. NTFS
❍ D. FAT32

47. Which of the following is the most secure for your wireless Quick Answer: 150
network? Detailed Answer: 158

❍ A. WEP
❍ B. WPA2
❍ C. TKIP
❍ D. WPA

48. Which term refers to when people are manipulated into giving Quick Answer: 150
access to network resources? Detailed Answer: 158

❍ A. Hacking
❍ B. Social engineering
❍ C. Phishing
❍ D. Cracking

49. A customer’s Windows Vista computer needs a new larger, faster Quick Answer: 150
hard drive. Another technician in your company installs the new Detailed Answer: 158
drive and then formats the old drive before delivering it to you for
disposal. How secure is the customer’s data?
 220-802 Practice Exam A 139

❍ A. Completely unsecure
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Quick Check

❍ B. Very unsecure
❍ C. Secure
❍ D. Completely secured

50. Which type of malicious software types will create multiple pop- Quick Answer: 150
ups on a computer? Detailed Answer: 158

❍ A. Grayware
❍ B. Spyware
❍ C. Worms
❍ D. Adware

51. Which of the following offers hardware authentication? Quick Answer: 150
Detailed Answer: 158
❍ A. NTFS
❍ B. Smart card
❍ C. Strong passwords
❍ D. Encrypted passwords

52. Which protocol encrypts transactions through a website? Quick Answer: 150
Detailed Answer: 158
❍ A. HTTP
❍ B. SSL
❍ C. Putty
❍ D. Kerberos

53. Which of the following is a common local security policy? Quick Answer: 150
Detailed Answer: 158
❍ A. Use of RAID
❍ B. Password length
❍ C. Router passwords
❍ D. Use of a password to log in

54. Which of the following can a limited account not perform? Quick Answer: 150
Detailed Answer: 158
❍ A. Connect to the Internet with a browser
❍ B. Send e-mail with Outlook
❍ C. Log on to Instant Messenger
❍ D. Install programs
140 Chapter 7

55. A co-worker downloads a game that ends up stealing information

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Quick Check
Quick Answer: 150
from the computer system. What is this? Detailed Answer: 158

❍ A. Worm
❍ B. Spam
❍ C. Trojan
❍ D. Spyware

Domain 3.0: Mobile Devices

56. Which of the following is an open-source operating system? Quick Answer: 150
Detailed Answer: 159
❍ A. Android
❍ B. iOS
❍ C. Windows CE
❍ D. Windows Mobile

57. What is a common CPU for a tablet computer? Quick Answer: 150
Detailed Answer: 159
❍ A. Core i5
❍ B. Phenom II
❍ C. ARM
❍ D. FX

58. Which of the following is a common charging port on an Android Quick Answer: 150
smartphone? Detailed Answer: 159

❍ A. Standard A USB
❍ B. Mini-A USB
❍ C. Standard B USB
❍ D. Micro-B USB

59. Which of the following does a laptop have, yet a tablet does not? Quick Answer: 150
Detailed Answer: 159
❍ A. Mouse
❍ B. Display
❍ C. Keyboard
❍ D. Wireless network adapter
 220-802 Practice Exam A 141

60. Where can you obtain applications for mobile devices? (Select all
✓
Quick Check
Quick Answer: 150
that apply.) Detailed Answer: 159

❍ A. Android Market
❍ B. App Store
❍ C. Google Play
❍ D. iTunes

61. Which of the following makes use of the X, Y, and Z axes? Quick Answer: 150
Detailed Answer: 159
❍ A. Gyroscope
❍ B. Lock Rotation
❍ C. Accelerometers
❍ D. Geotracking

62. You need to locate a mobile device that was stolen. Which tech- Quick Answer: 150
nology can aid in this? Detailed Answer: 159

❍ A. GPS
❍ B. Screen orientation
❍ C. Passcode locks
❍ D. Gmail

63. Which kinds of data would you synchronize on a smartphone? Quick Answer: 150
(Select the two best answers.) Detailed Answer: 159

❍ A. Contacts
❍ B. Word docs
❍ C. E-mail
❍ D. Databases

64. Which of the following are wireless connections to the Internet Quick Answer: 150
that you would commonly make use of on a smartphone? (Select Detailed Answer: 159
the two best answers.)
❍ A. GSM
❍ B. Bluetooth
❍ C. Wi-Fi
❍ D. Fiber optic
142 Chapter 7

Domain 4.0: Troubleshooting

✓
Quick Check

65. At the beginning of the workday, a user informs you that the com- Quick Answer: 150
puter is not working. When you examine the computer, you notice Detailed Answer: 160
that nothing is on the display. What should you check first?
❍ A. Check whether the monitor is connected to the
computer
❍ B. Check whether the monitor is on
❍ C. Check whether the computer is plugged in
❍ D. Reinstall the video driver

66. What is the second step of the A+ troubleshooting methodology? Quick Answer: 150
Detailed Answer: 160
❍ A. Identify the problem
❍ B. Establish a probable cause
❍ C. Test the theory
❍ D. Document

67. Bob is having an issue with his display. He guesses that a problem Quick Answer: 150
exists with the video driver. How should he boot his Windows XP Detailed Answer: 160
system to bypass the video driver?
❍ A. Press F8, and then select Safe Mode
❍ B. Press F6
❍ C. Press Ctrl, and then select Safe Mode
❍ D. Press F1

68. A user hands you her laptop in the hopes that you can repair it. Quick Answer: 150
What should you do first before making any changes? Detailed Answer: 160

❍ A. Back up the important data

❍ B. Reinstall the operating system
❍ C. Open the laptop and analyze the components inside
❍ D. Modify the Registry

69. You successfully modified the Registry on a customer’s PC. Now Quick Answer: 150
the customer’s system gets onto the Internet normally. What Detailed Answer: 160
should you do next?
❍ A. Bill the customer
❍ B. Move on to the next computer
❍ C. Document your solution
❍ D. Run Disk Defrag
 220-802 Practice Exam A 143

70. A customer reports that when his computer is turned on the

✓
Quick Check
Quick Answer: 150
screen is blank except for some text and a flashing cursor. The Detailed Answer: 160
customer also tells you that there are numbers counting upward
when the computer beeps and then freezes. Which of the follow-
ing is the most likely cause of this problem?
❍ A. Computer has faulty memory.
❍ B. There is a corrupt MBR.
❍ C. The OS is corrupted.
❍ D. The computer is attempting to boot off of the network.

71. Which of these is part of step five of the CompTIA A+ Quick Answer: 150
troubleshooting process? Detailed Answer: 160

❍ A. Identify the problem

❍ B. Document findings
❍ C. Establish a new theory
❍ D. Implement preventative measures

72. You start a new computer and nothing seems to happen. Upon Quick Answer: 150
closer inspection, you can hear the hard drive spinning; however, Detailed Answer: 160
nothing is coming up on the monitor. Which of the following
would not be a reason for this?
❍ A. The monitor is not on.
❍ B. The video card is not properly seated.
❍ C. The monitor is not connected to the PC.
❍ D. The PC is not connected to the AC outlet.

73. Jake’s Windows Vista computer has several programs running in Quick Answer: 150
the system tray that take up a lot of memory and processing Detailed Answer: 160
power. He would like you to turn them off permanently. Which tool
should you use to do this?
❍ A. MSCONFIG.EXE
❍ B. SYSEDIT.EXE
❍ C. IPCONFIG /RELEASE
❍ D. Task Manager

74. Buzz gets an error that says “Error log full.” Where should you go Quick Answer: 150
to clear his Error log? Detailed Answer: 161

❍ A. Device Manager
❍ B. System Information
❍ C. Recovery Console
❍ D. Event Viewer
144 Chapter 7

75. What would you need to access to boot the computer into Safe
✓
Quick Check
Quick Answer: 150
Mode? Detailed Answer: 161

❍ A. WinRE
❍ B. Recovery Console
❍ C. Advanced Boot Options
❍ D. System Restore

76. A customer is trying to use a laptop with a video projector and Quick Answer: 150
cannot get the projector to display the computer screen. Which of Detailed Answer: 161
the following should you attempt first?
❍ A. Replace the video cable to the projector
❍ B. Toggle the function key for the display
❍ C. Put a new bulb in the projector
❍ D. Check the power to the projector

77. Which tool checks protected system files? Quick Answer: 150
Detailed Answer: 161
❍ A. Chkdsk
❍ B. Xcopy
❍ C. Scandisk
❍ D. SFC

78. Joey’s computer was working fine for weeks, and suddenly it can- Quick Answer: 150
not connect to the Internet. Joey runs the command ipconfig Detailed Answer: 161
and sees that the IP address his computer is using is
169.254.50.68. What can he conclude from this?
❍ A. The computer cannot access the DHCP server.
❍ B. The computer cannot access the POP3 server.
❍ C. The computer cannot access the DNS server.
❍ D. The computer cannot access the WINS server.

79. Which of the following commands pings the loopback address? Quick Answer: 150
Detailed Answer: 161
❍ A. PING 127.0.0.1
❍ B. PING 10.0.0.1
❍ C. PING 1.0.0.127
❍ D. PING \\localhost
 220-802 Practice Exam A 145

80. A laptop with an external USB hard drive and an external monitor
✓
Quick Check
Quick Answer: 150
is not booting from the internal drive. Power has been verified and Detailed Answer: 161
the battery is fully charged. However, the laptop appears to be
stopping after the POST. Which of the following will aid you while
troubleshooting?
❍ A. Turn off the external monitor
❍ B. Disconnect the external monitor
❍ C. Remove the laptop battery
❍ D. Format the external USB hard drive

81. After installing a new hard drive on a Windows computer, Len Quick Answer: 150
tries to format the drive. Windows does not show the format Detailed Answer: 161
option in Disk Management. What did Len forget to do first?
❍ A. Run CHKDSK
❍ B. Partition the drive
❍ C. Defragment the drive
❍ D. Copy system files

82. How can a paper jam be resolved? (Select all that apply.) Quick Answer: 150
Detailed Answer: 161
❍ A. Clear the paper path.
❍ B. Use the right type of paper.
❍ C. Check for damaged rollers.
❍ D. Check for a damaged primary corona wire.

83. What could cause a ghosted image on the paper outputted by a Quick Answer: 150
laser printer? Detailed Answer: 162

❍ A. Transfer corona wire

❍ B. Primary corona wire
❍ C. Pickup rollers
❍ D. Photosensitive drum

84. Mary installed a new sound card and speakers; however, she can- Quick Answer: 150
not get any sound from the speakers. What could the problem be? Detailed Answer: 162
(Select all that apply.)
❍ A. Speaker power is not plugged in.
❍ B. Sound card driver is not installed.
❍ C. Sound card is plugged into the wrong slot.
❍ D. Speaker connector is in the wrong jack.
146 Chapter 7

85. A laptop with an integrated 802.11 n/g card is unable to connect

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Quick Check
Quick Answer: 150
to any wireless networks. Just yesterday the laptop was able to Detailed Answer: 162
connect to wireless networks. What is the most likely the cause?
❍ A. The wireless card drivers are not installed.
❍ B. The wireless card is disabled in bios.
❍ C. The wireless card firmware requires an update.
❍ D. The wireless hardware switch is turned off.

86. When you reboot a computer, you get a message stating “No OS Quick Answer: 150
present, press any key to reboot.” What is the most likely prob- Detailed Answer: 162
lem?
❍ A. The hard drive is not jumpered properly.
❍ B. The hard drive is not getting power.
❍ C. There is no active partition.
❍ D. The hard drive driver is not installed.

87. After you install Windows, the computer you are working on dis- Quick Answer: 150
plays a blue screen of death (BSOD) when rebooting. Which of the Detailed Answer: 162
following are possible causes? (Select the two best answers.)
❍ A. BIOS needs to be flashed to the latest version.
❍ B. IRQ conflict.
❍ C. Virus in the MBR.
❍ D. Incompatible hardware device.

88. Ray’s computer is running Windows. In the Device Manager, you Quick Answer: 151
notice that the NIC has a black exclamation point. What does this Detailed Answer: 162
tell you?
❍ A. The device is disabled.
❍ B. The device isn’t on the hardware compatibility list.
❍ C. The device is malfunctioning.
❍ D. The device is infected with malware.

89. The IP address of Davidprowse.com is 63.25.148.73. You can Quick Answer: 151
ping the IP address 63.25.148.73 but cannot ping Detailed Answer: 163
Davidprowse.com. What is the most likely cause?
❍ A. Davidprowse.com is down.
❍ B. The DHCP server is down.
❍ C. The DNS server is down.
❍ D. THE ADDS server is down.
 220-802 Practice Exam A 147

90. In which troubleshooting step should you perform backups?

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Quick Check
Quick Answer: 151
Detailed Answer: 163
❍ A. Identify the problem
❍ B. Test the theory to determine cause
❍ C. Verify a full system functionality
❍ D. Document findings actions and outcomes

91. Which Windows Vista System Recovery Option attempts to auto- Quick Answer: 151
matically fix problems? Detailed Answer: 163

❍ A. System Restore
❍ B. Startup repair
❍ C. Complete PC Restore
❍ D. Recovery Console

92. What is the fourth step of the CompTIA 6-step troubleshooting Quick Answer: 151
process? Detailed Answer: 163

❍ A. Identify the problem

❍ B. Establish a theory of probable cause
❍ C. Establish a plan of action
❍ D. Document findings

93. A newly built computer runs through the POST, but it doesn’t Quick Answer: 151
recognize the specific CPU that was just installed. Instead, it rec- Detailed Answer: 163
ognizes it as a generic CPU. What is the first thing to check?
❍ A. Whether the CPU is seated properly
❍ B. The version of the firmware for the motherboard
❍ C. Whether it is the correct CPU for the motherboard
❍ D. The version of Windows installed

94. Which command displays a network interface card’s MAC Quick Answer: 151
address? Detailed Answer: 163

❍ A. Ping
❍ B. Ipconfig/all
❍ C. Ipconfig
❍ D. Ipconfig/release
148 Chapter 7

95. A customer reports that print jobs sent to a local printer are print-
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Quick Check
Quick Answer: 151
ing as blank pieces of paper. What can help you to determine the Detailed Answer: 163
cause?
❍ A. Reload the printer drivers
❍ B. Stop and restart the print spooler
❍ C. Replace the printer cable
❍ D. Print and internal test page

96. Signal strength for a laptop’s wireless connection is low (yellow in Quick Answer: 151
color and only one bar). The laptop is on the first floor of a house. Detailed Answer: 163
The wireless access point (WAP) is in the basement. How can the
signal strength be improved? (Select the two best answers.)
❍ A. Use a WAP signal booster
❍ B. Move the WAP from the basement to the first floor
❍ C. Download the latest driver for the NIC
❍ D. Download the latest BIOS for the laptop

97. A computer cannot get on the Internet; what is the first thing you Quick Answer: 151
should check? Detailed Answer: 163

❍ A. NIC driver
❍ B. Disk defrag
❍ C. Patch cable
❍ D. Firewall settings

98. Which utility enables you to troubleshoot an error with a file such Quick Answer: 151
as NTOSKRNL.EXE? Detailed Answer: 163

❍ A. Registry
❍ B. Event Viewer
❍ C. Windows Update
❍ D. Recovery Console

99. A blue screen is most often caused by ____________. Quick Answer: 151
Detailed Answer: 164
❍ A. Driver failure
❍ B. Memory failure
❍ C. Hard drive failure
❍ D. CD-ROM failure
 220-802 Practice Exam A 149

100. A technician is installing a program on a Windows 7 computer

✓
Quick Check
Quick Answer: 151
and the installation fails. Which of the following is the next step? Detailed Answer: 164

❍ A. Run the installer as an administrator

❍ B. Contact the program’s manufacturer
❍ C. Reinstall Windows XP on the computer
❍ D. Upgrade to Windows 7