Review of literature:

Jain and Sharma, (2012) in a research article on. FMCG’s touch every aspect of human life, it
is an integral part of a consumer dominated market and also a corner stone of the Indian
economy. FMCG’s give ample opportunity to the marketer to give choices and comparative
advantage to the consumers as well as their own venture.

A paper by Kumar,et al., (2012) says that FMCG’s are consumer packaged goods include
consumable items by consumers at regular intervals; these items are frequently used by the
consumers and are yielding high returns to marketers. This paper also says that preferences is a
choice between alternatives based on satisfaction and utility they provide, the study of consumer
preferences not only focuses on how and why the consumers make buying decisions but also
how and why the consumer make the choice of goods they buy and their evaluation of these
goods and FMCG’s are based on 4 A’s awareness, availability, adoptability and affordability.

Gupta, Mittal, (2002), Fast Moving Consumer Goods (FMCG) sector is very important for
Indian economy. This sector touches every aspect of The Indian Fast Moving Consumer Goods
(FMCG) industry began to shape during the last fifty odd years.

FMCG sector is a cornerstone of the Indian economy. This sector touches every aspect of human
life. Indian FMCG market has been divided for a long time between the organized sector and the
unorganized sector. Unlike the US market for FMCG which is dominated by a handful of global
players, India’s Rs. 460 billion FMCG market remains highly fragmented with roughly half the
market going to unbranded , unpackaged home made products. This presents a tremendous
opportunity for makers of branded products who can convert consumers to buy branded
products. Globally, the FMCG sector has been successful in selling products to the lower and
middle income groups, and the same is true in India.Behura&Panda (2011).

Fast Moving Consumer Goods (FMCG) can be defined as packed goods that are consumed or sold at
regular and small intervals. The prices of the FMCG are relatively less and profits earned through such
sales are more volume based. The organized FMCG retailing in India is a new concept and is fast
catching up in urban and semi-urban Nagarajan & Khaja (2013).
Gupta&Roy, (2012) have said Marketers should try to create awareness regarding the benefits
of the ingredient brand and build up the confidence by delivering superior benefits of the
ingredient. Ingredient Brand should possess relevant, unique and believable benefits so that
customers will be assured that the final product will be able to fulfill their needs. Marketers can
identify an unsatisfied need or want of the customer. Then with the help of ingredient brand can
design a customized unique solution catering to this unmet need. This will in turn boost the
product sale, increase the profit margin and strengthen the product value proposition. There is a
lot of scope for Ingredient Branding in FMCG companies. For effective implementation of this
marketing technique further empirical researches should be conducted taking in consideration the
FMCG customers and marketers perspective.

Santos et al., (2012) have mentioned that Brands may function like a social currency, which
every individual uses to assess others, and which others are expected to use in their assessments
of the individual. Brands are most probably social tools.
Correia et al., (2012) have conceptualized that Brand love reinforces the trust, interest in
continuing a relationship and faith in the future of the brand in the Journal of Brand
management.

Nugroho & Wihandoyo, (2009) says that Understanding Consumer’s Perceived Values place
important part in winning customers over a product/service and became the major motive in
choosing the problem. To develop and improve a product, companies must know what are the
factors that consumers think as important to dig up information on how they think and perceive
variables over a product before considering in purchasing it.

Manepatil, (2013) has mentioned that Change in shopping behavior in urban India over the past
few years with consumer looking for convenience. That is they want everything under one roof
and a bigger choice of products with an increase in double income, household, people don't have
much leisure in order to make the best use of their time. As malls and supermarket offer the
option of entertainment along with shopping, younger couples prefer to shop there No of people
are attracting towards retail market.
Binninger, (2007) has mentioned that from the early 1990s on, customers’ loyalty has come to
be a key concept again associated with many others including satisfaction, commitment, trust,
identification and the relationship with or attitude toward the brand. Often viewed as a paradigm
change, this new approach rests on the overt intent to retain existing customers. Based on the
principle that it is more cost-effective to retain one’s customers than to capture new ones, and
that consumer and that consumer profitability over time is conditional on loyalty, this process
must lead to an overall improvement of the quality of relationships with customers. It is also a
way of retaining the market share in an environment often glutted by a host of competitive
offerings.

Mahalingam,&Kumar,(2012) have mentioned that Consumer behavior can be defined as the

Mark,(2008) is a basic principle of brand management and of marketing more generally. This
principle is as important today as it has ever been. But consumers aren't a fixed target.
Consumers change: existing consumers of a brand develop new needs, change their preferences,
alter their habits and acquire new skills for engaging in purchasing and consumption; fresh
consumers come into new and established markets, with their own needs, preferences and skills.

Dutta, (2012) has expressed that a brand is a perceptual reality for the consumers. Consumers
draw strength from the superior value associated with the perceptual entity of the brand. The
brand perspective thus decides the fate of the firm in the market place. Brand is a powerful force
that binds the consumer with the organization.

Guise, (2011) brand preference represents another important construct in the buying process,
brand preferences vary from people to situations.

Pride &Ferrell, (2009) Brand loyalty is a consumer favorable attitude towards a specific brand,
brand preference is a stronger degree of brand loyalty and a consumer definitely prefers one
brand over competitive offerings and will purchase this brand if available
Batra&Kazmi, (2004/2010) revealed that branding is a major decision issue in managing the
products. Well known brands have the power to command price premium, branding has always
been an important aspect in marketing, brands live in minds of consumers and are much more
than just tag for recognition and identification, they are the basis of consumer relationship and
bring consumers and marketers closer by developing a faith and trust between them. Brands are
believed to be the real generators of wealth of 21st century and determine the market value of the
business entities.

Blakeman, (2007) states that brand is a products identity and its legacy. By building strong
brand image for a product or service you give the product a personality, an image, and the single
voice or message for a brand. This ultimately determines how the consumer thinks about the
product or service and how it stands out from the competition. The more unique persona you
create the more memorable the brand will be. The brands distinctive look should be one of the
factors that make the product or service stand out from its competition.

Mishra et al, (2011) branding is the identification of a product that maintains an image through
the use of symbols, design or brand name. The biggest challenge for a successful brand is to
protect reputation. Building successful brands is a very challenging process. It has also been
pointed out that manufacturer’s produce what their consumers want. They adopt their brand
packaging and labeling which may attract their consumers. All marketing the books also
highlights that activities revolve round the satisfaction of the needs and wants of consumers.

Gaur, (2011) has pointed out that the importance of strong brands means that brand building is
an essential marketing activity. Successful brands can reap benefits in terms of premium prices,
achieving distribution more readily and sustaining high and stable sales through brand; loyalty.
Consumers tend to trust strong brands. Strong brands also benefit consumers in that they provide
quality certification which can aid decision making. A strong brand provides the foundation for
leveraging positive perceptions and goodwill from the core brand to brand extensions. Strong
brands, typically product category leaders are important to both companies and consumer
Companies benefit because strong brands add value to companies, act as a barrier to competition,
positively affect consumer perceptions of brands, improve profit and provide a base for brand
extensions. Consumers gain because strong brands act as a form of quality and create trust.
Pringle& Field, (2009) have mentioned in their book Brand Immorality that brands do not have
to die they can be immortal if they are managed properly and that the value of brands needs to be
preserved companies need to appreciate that successful brand management is essential for their
survival, with careful management brands have the potential to be immortal, preserving value
and customer relationships.

Haridas MP, (2011) states that Only a decade ago even brand managers observed brands as
symbols and not as carriers of identity, personality and benefits, brands were considered as
producers property. The strength of brands presence in a consumers mind is defined as the level
of awareness, where recognition is the weakest, recall is somewhat stronger and dominance the
strongest.

Joseph&Parker, (2005) Consumers may perceive value for their feelings when in contact with
your brand, such as feeling more secure, more comfortable and more competent.

Lillien, et al, (2011) evaluation stage the consumer forms a rank set of preferences for the
alternative product in his evoked set and an intend to purchase the product he likes best. A
consumer’s purchase decision is also influenced by situational factors as family income, total
cost of the product.

Gautam, & Jain,(2011) refer that consumer behavior involves understanding that acquisition,
consumption and disposition can occur over the time in a dynamic sequence. The manner in
which consumers buy is also extremely important to marketers.

Pradhan,(2009) ,states that a supermarket is large, low cost, low margin high volume self
service operations designed to meet the need for food and no food items controlling more than
30%of the grocery markets in the world.

Sharma,(2006) has referred that evolution of diversity in the retail scene has provided
consumers with more choice. In old days most consumers had access only to general stores for
most products. Consumer-Service Brand Relationships Gradually in urban environment specialty
and discount stores has evolved. Studying consumer-brand relationships in the context of
consumer goods, Fournier (1998) proposed seven dimensions of brand relationships, identified
through a text-based analysis of data. Namely: voluntary versus involuntary, positive versus
negative, intense versus superficial, long-term versus short-term, public versus private, formal
versus informal, and symmetric versus asymmetric. These seven dimensions describe the many
relationship forms that exist between the consumers and their brands in the domain of consumer
goods.