These documents provide examples of technical writing concepts and questions to test understanding of technical writing styles and principles. Questions cover topics like appropriate tone, audience considerations, document formatting and styles like memos. Correct answers demonstrate comprehension of when information is likely to appear in technical documents versus other styles of writing.
These documents provide examples of technical writing concepts and questions to test understanding of technical writing styles and principles. Questions cover topics like appropriate tone, audience considerations, document formatting and styles like memos. Correct answers demonstrate comprehension of when information is likely to appear in technical documents versus other styles of writing.
These documents provide examples of technical writing concepts and questions to test understanding of technical writing styles and principles. Questions cover topics like appropriate tone, audience considerations, document formatting and styles like memos. Correct answers demonstrate comprehension of when information is likely to appear in technical documents versus other styles of writing.
These documents provide examples of technical writing concepts and questions to test understanding of technical writing styles and principles. Questions cover topics like appropriate tone, audience considerations, document formatting and styles like memos. Correct answers demonstrate comprehension of when information is likely to appear in technical documents versus other styles of writing.
Choose TRUE if the statement very likely comes from a technical writing document: The video output stage simply provides the voltage amplification and driving power for the cathode-ray tube and accepts the vertical and horizontal blanking signals.
True False
In the communication continuum (presented in the learning material), an editorial is
Choose TRUE if the statement very likely comes from a technical writing document: Once upon a time there was a princess who ruled a vast country.
True False True or False: The tone in technical documents should ideally be objective.
True False
Doctors usually explain medical results to patients in a simple and understandable
manner. Which characteristic of technical writing is carefully considered by doctors prior to using a specific style?
Audience Tone Organization Style
This is a special feature used as a special section placed adjacent to an article to highlight a contextual connection on the same topic.
Sidebar Letterhead Clip Art Column
True or False: The technical writer expects that the reader has enough advanced knowledge on the topic of any technical communication
True False
True or False: The subject of technical documents should be subjective but factual.
True False
Identify the communication flow shown in the situation below:
A teacher coordinates the master class course design with his co-teacher through email and CANVAS learning platform.
Lateral Outward Inward Diagonal Upward Downward
Identify the communication flow shown in the situation below:
A production supervisor coordinates with the marketing manager the release of a film.
Diagonal Downward Upward Lateral Inward Outward
Identify the communication flow shown in the situation below:
Two programmers design and develop a website for their team’s upcoming project.
Downward Upward Lateral Diagonal Inward Outward
Identify the communication flow shown in the situation below:
Hoping to land a great career, a fresh graduate sends his résumé to his prospective company.
Inward Downward Upward Lateral Diagonal Outward
Identify the communication flow shown in the situation below:
The Department of Health releases a statement to the public regarding the rapid increase of cases of a viral disease.
Outward Inward Diagonal Lateral Upward Downward
Which of the following is not a demographic variable?
Age Sex Income Attitude
A medical doctor relays a very complex information to his patient in a manner that the patient will somehow understand. What type of audience according to knowledge level is the patient? -Layperson
The company’s operations manual primarily has the following purpose…
To inform and to instruct
To inform and to persuade To instruct and to persuade
Which of the following is primarily considered when an employee works abroad with people of various background?
Role Knowledge Level Interest Cultural Background Personality
Which tone is highly encouraged when an employee communicates with his higher-ups?
Formal Casual Nonformal
Choose TRUE if the action shown is professional or appropriate; otherwise, choose false. You promised your officemate to bring a copy of a report from last year which he intends to use as reference only. You only remembered when you arrived at the office. You do not feel like going back even when you have extra time. Your plan is to avoid your officemate to follow up on it.
True False
Choose TRUE if the action shown is professional or appropriate; otherwise, choose false. You are team lead for a company project and your leadership orientation is ‘that orders come from you and your members can just suggest’. The manager of the department scheduled a meeting for a project presentation. Since you believe your team is prepared, you did not inform your members anymore about the meeting.
True False
Choose TRUE if the action shown is professional or appropriate; otherwise, choose false. Telling your team leader that your close friend (who is also a colleague) at work forges attendance records.
True False
Choose TRUE if the action shown is professional or appropriate; otherwise, choose false. Your part in team is logistics which includes preparing the photocopy of the project proposal. A meeting was emailed a week earlier but it slipped your mind. On the day of the meeting, you realized that you have not prepared the presentation hard copy. In panic, you went to the copying department and asked your friend in the department to mass produce the material without proper request.
True False
Choose TRUE if the action shown is professional or appropriate; otherwise, choose false. You have a project in school that needs to be printed out. In your internship site, there is a printer that everybody can use. You printed out your schoolwork before the day ends.
True False
State the professional habit that says we can control events around us. -
Identify the term/concept: It is the kind of plan where one gives the direction/goals to be achieved by the organization within an extended amount of time. -Short Term Planning
Identify the term/concept: It is the right allocation of time for the right task to make the best possible use of time. -Time management
Identify the term/concept: This reflects your reputation (the essence of who you are) in the workplace. -Professional Branding M1S1 1. These are the instances of technical writing, except – Motivation audio 2. In the communication continuum, an editorial is classified under – Journalistic Writing 3. Once upon a time there was a princess who ruled a vast country – False 4. There are two types of computer random-access memory (RAM) static Ram and dynamic Ram – True 5. The video output stage simply provides the voltage amplification and driving power – True 6. A doctor usually explains medical results to a patient in a simple and understandable manner. Having the patient in mind – Audience 7. A website seems disorganized. It is difficult to locate information using its interface. Which characteristic of technical communication is not followed – Organization 8. PCs for dummies – Style 9. Technical writer expects that the reader has enough advance knowledge – False 10. The tone in technical documents should ideally be objective – True M2S1 1. Hoping to land a great career, a fresh graduate sends his resume to his prospective company – Inward 2. A teacher coordinates the master class course design with his co-teacher through email – Lateral or sideward 3. An employee files for her resignation due to personal reasons. – Upward 4. The Department of health releases a statement to the public – Outward 5. An online shopper sends a complaint email to a digital online seller upon receipt of defective product – Inward M2S2 1. A client sends an email complaint to an online seller company. What type of audience according to scope is the client. – External Audience 2. Nowadays, TV shows are accompanied with sign language interpreters to help the hearing impaired understand information. – Primary Audience 3. What tone is highly encouraged when an employee communicates wit his higher-ups? – Formal 4. A medical doctor relays a very complex information to his patient. What type of audience according to knowledge level is the patient. – Layperson 5. Attitude is a demographic variable – False M3S1 1. You have a project in school that needs to be printed out. In your internship site, there is a printer that everybody can use. – False 2. Telling your team leader that your close friend at work forges attendance records. – True 3. Everybody was given a nice expensive ball pen as an appreciation gesture of your boss for coming to work on that special working day. – False 4. Since you got promoted as manager, you made yourself a little late. – False 5. You forgot to bring your personal cup at work. You are thirsty and there are a lot of drinking glasses. – True M3S2 1. This reflects your reputation in the workplace – Professional branding 2. This plan includes the overall goals of an organization that are projected. – Long term planning. 3. It is the right allocation of time – Time management 4. Professional habit that says we can control event around us. – Be proactive 5. In which habit can we consider self-advancement a part of? – Sharpen the saw M5S1 1. Emails are considered less formal than a memo – True 2. A standard memo has the word “memo” centered at the top of the page and includes a heading flush to the right margin. – False 3. The subject in the subject line is written in sentence case. – False 4. Each component in the memo heading ends with semi-colon. – False 5. Single spacing is used between paragraphs and double spacing within paragraphs. – False M5S2 1. A transmittal memo may be as simple as a sentence or a paragraph with a bulleted list describing the contents of a package. – True 2. Graphics or visuals can be incorporated in memos. – True 3. Use tables, graphic visuals and other visuals to display qualitative information. – False 4. A routine memo provides a written record of a meeting or conversation, or just a recap of a topic discussed that was not resolved at the time. – False 5. An announcement or update is an example of a routine miscellaneous memo. - True Professional vs. Unprofessional: Writing an email to a same-aged colleague or peer using their first name. -Professional
Which is not part of the guidelines in writing the subject line?
-Write in sentence case.
What's wrong with this email?
Good evening mr. Kaedahara,
when is our sentence types assignment due (the one from today’s class period).
thank you in advance for your reply,
Kokomi
-It needs to be more carefully proofread.
Why is it important to be mindful of email etiquette?
-To convey your message accurately and professionally.
-To get what you need quickly.
-To keep a record of your communication between you and the other party.
-All of the above.
What's the name of the speaker in this session's webinar? Answer in Given Name/s + Surname format (e.g., John Almonte)
-Vanrom Kip Follosco
What is an inappropriate way to start an email?
-Hi! :)
Which statement reflects a low-context culture?
-Karl objectively and courteously lays down all the factual info regardless of the implications. The tone of your message is established in your email communications...
-In the subject line and the first two sentences of your email.
Which characterizes a high-context culture?
-Knowledge is relational.
Use the cc instead of bcc when mass messaging.
-FALSE
What is the best way to rewrite this line? i gotta a question for u
-I have a question about last night’s assignment.
Select which tip regarding email tone is most appropriate.
-Avoid using absolute words like all, none, never or always.
What is the best way to rewrite this line? Pls respond now!
-Please respond to me at your earliest convenience.
Having multiple subjects in one email is acceptable business practice.
-False
It is always important to have a subject line in an email.
-True All of the following are appropriate closing phrases EXCEPT
-Bye,
Emails create a permanent record.
-True
Professional vs. Unprofessional: Beginning an email with "hey"
-Unprofessional
Which of the following is an inappropriate description of a subject line?
-lengthy
Kendrick is an agent in a BPO account handling business phone and internet services. He has recently handled an irate caller who demanded his services cut off due to inconvenience. In his email exchanges with the client, Kendrick always involved his manager in the loop. What email feature is used when Kendrick involved his manager in the loop?
-courtesy copy
True or False: You should always address the email recipient by name or title?
-True
Include a statement in your email body that mentions any attachments.
-TRUE
Knowing your audience is important in email communication.
-True Concisely conveys the purpose of your email.
-Subject Line
The Philippines is a high-context culture.
-TRUE
Professional vs. Unprofessional: Referring to a boss or teacher by their first name in email.
-Unprofessional
What is the greeting in an email called?
-salutation
Professional vs. Unprofessional: Including details to explain who you are to the receiver
-Professional
What is the best way to rewrite this line? The assignment didn't make any sense.
-Would you please explain the assignment in a different way?
You are expected to reply within a day (or 24 hours) upon receipt of the email which needs your response.
