Sita Local Dcs Use Case

SITA Local DCS
Automated check-in with a departure control system

Airlines and ground handling agents need a reliable, efficient check-in system to ensure the passenger experience is positive. The use of
manual methods means longer check-in times. Moreover, they are prone to errors, which can impact the passenger experience.
Automated check-in speeds up the time it takes to process passengers and ultimately leads to happier passengers.
BACKGROUND SOLUTION BENEFITS RESULTS
Manual check-in SITA Local DCS automates both • The efficiency of the check-in
Where no departure control
system (DCS) is in place, checking
in passengers involves a manual
the check-in and boarding
processes for airports, airlines and
ground handlers.
and boarding processes
increases by accurately
monitoring passengers’ status
Up to
process. This creates long queues and providing agents with
that can negatively impact the
passenger experience.
It has an easy-to-use graphical
user interface (GUI). It also
automatically assigns seats to •
overall boarding statuses.
With faster check-in processing

30%
Compliance passengers. In addition to time, dwell time in check-in faster check-in
The process of meeting stringent improving the accuracy of all areas decreases.
government requirements for check-in data, the SITA Local DCS
and boarding
providing passenger information is GUI produces IATA standard • The workload in preparing
difficult and slow when data is boarding and baggage tags. flights reduces for the users.
collected manually. Enhances the
It displays data on passengers’ • In disruption, the system saves
Baggage seat allocations and details of ground staff time by allocating customer
The process of manual bag tag which agent checked them in. new seats to passengers in
production is becoming Finally, the system supports pre- less than two minutes. This experience by
unacceptable for most airlines. departure security screening
messages such as APIS (Advance
gives agents a chance to be
proactive with passengers in
reducing queues
Passenger Information System) what could be a difficult
and Secure Flight. On flight situation.
closure, the system automatically Provides
transmits passenger data to the
relevant authorities. government
messaging
© SITA 2020
SITA Local DCS
How does it work?
SOLUTION COMPONENTS CASE STUDY
SITA Local DCS Service Topology SITA Local DCS architecture A Canadian airline operating out of Antigua
was using manual check-in processes.
CUTE sites hosting local services for an airport will
require a SITA Local DCS Gateway server located off • The system has been deployed on dual This created long queues and occasionally
servers locally, thus ensuring product led to passengers having to queue outside
the Secure LAN of the CUTE environment.
backup should one server stop the terminal building in very warm weather.
functioning. Maestro can also be cloud- The manual processes required a great
hosted/virtualized or centrally-hubbed. deal of preflight preparation to ensure the
passenger names list (PNL) and special
Automated check-in and boarding requirements were correct. The manual
check-in process made it difficult to meet
• Automated check-in ensures a quicker the Canadian government’s requirement
process. Simultaneously, an automated for advanced passenger information. The
boarding process identifies all passengers data capture process was slow, and
who have already boarded as well as information was not easy to collect.
those who have yet to board.
As a result of installing SITA Local DCS,
GUI passenger names are automatically
captured, reducing agent workload and
• Intuitive, easy to train GUI increasing operational efficiency. This has
eliminated the need for passengers to
Transmission of messages to queue outside the terminal building.
governments
Before introducing SITA Local DCS, the
• Automatically transmits APIS and flight collection and transmission of APIS data
information to governments when check-in involved a manual process which was
is completed error-prone. With the new automated
• Provides security information on check in process, passengers swipe their
passengers including the time they were passports, generating more accurate
checked in and by whom information for transmission to
governments.
Revenue generation
• Prompts agents to collect excess baggage For more information please contact us at
charges if relevant info@sita.aero
© SITA 2020

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SITA Local DCS

Automated check-in with a departure control system

BACKGROUND SOLUTION BENEFITS RESULTS

With faster check-in processing

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