Onboarding Tool Kit

Click each document to know more:

Infra:
1. Desktop Configuration

2. Laptop Configuration & Enrolment Steps

3. One IT – Mandatory FAQ’s - Software and Hardware

Applications:
1. TruTime FAQ’s

2. Timesheet FAQ's

3. PeopleSoft HCM

4. ID Card & Access Card Application FAQ’s

5. Academy - Cognizant Learn FAQs

 Desktop Configuration

 Connect the Desktop to Internet

 Login with common ID/password
 Connect to temporary CTS VPN
 Create your Login ID

1. Connect the desktop to internet by following the steps:

How To Connect Mobile Internet To A Desktop With USB Tethering:

1) On your personal Mobile Please Open Settings > Network & internet > Hotspot
& tethering.
2) Tap the USB tethering slider to enable it. If this appears grayed out, make sure the
USB cable is properly connected from CPU to Mobile device (Preferably use the
backside port of CPU to plug the USB).
3) The Hotspot & tethering warning will appear, informing you that continuing will
interrupt any existing data transfers between your phone and PC.

2. Find the common credentials to login the laptop for the first time.
Username: .\GDCUser

Note: The given username and password is case sensitive. Please enter with
caution.

Password:

1) !t$nqq0RTgdc8
(Password abbreviated as ! (Shift +1), t-as in tango, $, n-as in nancy, q-as
in quaker, q-quaker, 0-zero numeric, R-as in Romeo, T-as in Tango, g-as in
golf, d-as in delta, c-as in charile,#) (or)
2) P!n3@ApLjUc# (or)
3) w!N@(0rOn@19 or
(Password abbreviated as w-as in winter, !, N-as in Nancy,@, (0-zero
numeric, r-as in romeo O-as in Oscar, n-as in nancy, @, 19-Numeric)
(or)
4) k8Mu5D$T3nY@

You have successfully logged in and connected to Internet.

Steps to connect Temporary VPN to join your desktop to

Cognizant domain

1
 1. Click Start and then search Cisco AnyConnect Secure Mobility Client.
2. Enter the gateway address: connect-hyd1.cognizant.com/ONBOARDING. Click
Connect.

Note: Post clicking on connect if you receive an error message as shown

below,

• Please click on Change settings.

• Choose VPN Tab, select the Preferences Tab and uncheck the ‘Block

connection to untrusted servers’ check box.

2
 a. Click on Connect and enter your employeeid@cognizant.com to sign in

(E.G:123456@cognizant.com) and click on NEXT button.

1. Enter your network password and Click on Sign In

3
Enter Multifactor authentication (MFA) code which you will receive in your Cognizant
registered mobile number and click on Verify to authenticate.

 The pop-up VPN connected will appear on the right bottom corner.

Great Now your VPN is connected Successfully

Steps to create individual login profile

 Once the VPN gets connected, Click on StartSearch for Internet

explorer and right click then select open file location.

4
  Press Shift key and right click button simultaneously on Internet Explorer
and Select Run as different user

Enter your Cognizant employee ID (123456) and password and then click OK.

Internet Explorer will open. Sign out and then login with your Cognizant employee ID
(123456) and password.

Congratulations!!! Now you have configured your Desktop succesfully.

5
Frequently Asked Questions

1) How do I remap the software’s from old asset to newly replaced asset?

Remapping of software’s could be completed if the existing and newly replaced asset are
registered and remap could be initiated within 5 business days.

Note: The remap could be initiated if and only if both the assets are registered &
If the old asset is in released status then remap could not be initiated.

2) How do I replace the damaged asset?

Please raise a GSD ticket by choosing “Desktop /Laptop Issues “tile and select the FAQ
“How can I report Laptop/Desktop- Damaged/Display Broken/Keys Damaged?”
which will be addressed by the respective repair center teams.

3) Few accessories are missing with the shipped asset (Eg: Connecting cables, Battery,
charger, cables, mouse, and data card USB Cables etc.) ?

As per new IT policy, accessories are not couriered as it is not cost effective. Please take an
approval from your Manager / EDP/PM, agree with Finance for reimbursements, and buy
compatible accessories. The point of Contact in Finance is Pradeep Kumar (458530).
Please reach out to Project Manager (ESA approver/PM) for any further clarifications.”

Thank You

Back to Top

6
 Laptop Configuration

S. No Topics Page No

1 Steps for configuring the Laptop 1

2 Steps to make sure if laptop is configured properly 7

3 Navigations to fetch the Bit Locker PIN for Laptop 13

4 Frequently asked Questions 17

A Self-help Guide to set up New Laptop and Outlook

Prerequisite:
• A strong Internet bandwidth.
• Laptop connected to Internet preferably via Ethernet cable.
• Laptop to stay connected to Internet for eight hours without interruption
Note: Your system will restart multiple times to complete the installation of applications. The
installation time depends on your Internet bandwidth .

To configure new laptop:

1. Turn on the laptop and

select US as the keyboard
layout. Then click Yes.

Page 1 of 17
2. On the next screen, click
Skip.

3. Connect your laptop to

your preferred network,
and select Connect
automatically. Next, click
Connect.

Note: If the your WIFI options are not listed kinldy follow the
steps for Connecting your Mobile Internet To Laptop With
USB Tethering:

1) On your personal Mobile Please Open Settings >

Network & internet > Hotspot & tethering.
2) Tap the USB tethering slider to enable it. If this
appears grayed out, make sure the USB cable is
properly connected from laptop to Mobile device
3) The Hotspot & tethering warning will appear,
informing you that continuing will interrupt any
existing data transfers between your phone and
laptop.

Page 2 of 17
4. Enter your Cognizant email
address in this format-
123456@cognizant.com,
and click Next.

5. Enter your Cognizant

employee ID (123456) and
password.

6. Next, click LOG ON.

7. Click Continue anyway to

proceed with the device set
up process.

Page 3 of 17
8. Next select Set up PIN.

9. Type the Multifactor

Authentication (MFA) code
sent to your Cognizant
registered mobile number
and click Verify.

10. Next, set up your laptop

PIN and click OK.

Note: Please choose

random numbers, letters
and symbols as PIN.

Page 4 of 17
11. Click OK to complete your
laptop configuration.

To configure Outlook:

1. Click Start and search

Outlook. Launch the
application and click Next
to proceed with the
configuration.

2. In the Add an Email

Account screen, select
Yes and then click Next.

3. Enter your full name,

Cognizant email address:
(yourname@cognizant.co
m) and password. Click
Next.

Page 5 of 17
4. Select Use a different
account and click OK.

5. In the next screen, select

More choices.

6. Enter your Cognizant

employee ID (Format:
cts\123456) and password.

Page 6 of 17
7. Click Finish to complete
Outlook configuration.

Note: You can backup

emails from a miminum of
one month and to a
maximum of one year in
Outlook.

Page 7 of 17
Steps to check for proper login:

Click on Settings option

Page 8 of 17
 1. Select accounts

2. Make sure your full name appears there with Id@ cognizant.com as shown below

Your Info

123456@cognizant.com

If you are able to see cognizant mentioned below your name you have properly logged into cognizant
domain .

Page 9 of 17
If you see something as local account instead of cognizant please proceed to Reset section as given
below.

OS Reset Steps for Auto Pilot Asset:

2.How Do I reset the Laptop?

OS Reset steps for Autopilot Laptops :

1. Type Settings in search and Open .

2. Following window will be opened, then click on Update & Security

Page 10 of 17
3. Click on Recovery

4. Click on Get started under Reset this PC

Page 11 of 17
5. Click on Remove Everything

Page 12 of 17
Click Next

It will reboot for two times and make the device ready for fresh enrolment and then kindly follow the steps
1 to 12

Page 13 of 17
Receiving Error Code 80180014

This error code means the machine is not configured with our organization domain name.

Please reach GSD and they will be able to upload your device details in our organization portal and
confirm back, once that is completed you will be able to login successfully.

Steps to fetch the Bitlocker key

For Bit locker recovery issue please try the below options to fetch the Recovery key.

1.Kindly login to https://myapps.microsoft.com/ in any of your personal device.

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2: Click on profile icon and click on profile.

Page 15 of 17
3: Inside profile, You can see the list of machines which is enrolled on their ID.

4. Among that, you could select the respective Laptop which is enrolled in Azure & Click on
Get Bit locker password.

5: Enter the Bit locker password in the asset which is shown.

Page 16 of 17
Frequently Asked Questions
1) How do I remap the software’s from old asset to newly replaced asset?

Remapping of software’s could be completed if the existing and newly replaced asset are
registered and remap could be initiated within 5 business days.

Note: The remap could be initiated if and only if both the assets are registered &
If the old asset is in released status then remap could not be initiated.

2) How do I replace the damaged asset?

Please raise a GSD ticket by choosing “Desktop /Laptop Issues “tile and select the FAQ
“How can I report Laptop/Desktop- Damaged/Display Broken/Keys Damaged?”
which will be addressed by the respective repair center teams.

3) Few accessories are missing with the shipped asset (Eg: Connecting cables, Battery,
charger, cables, mouse, and data card USB Cables etc.) ?

As per new IT policy, accessories are not couriered as it is not cost effective. Please take an
approval from your Manager / EDP/PM, agree with Finance for reimbursements, and buy
compatible accessories.The point of Contact in Finance is Pradeep Kumar (458530).
Please reach out to Project Manager (ESA approver/PM) for any further clarifications.”

Thank You

Back to Top

Page 17 of 17
 Cognizant 1

One IT - Software and Hardware

Table of Contents

Page
S.No Topics
No

1 IT Resources 2

2 Asset allocation queries 2

3 Damaged/Missing accessories 3

4 Asset Registration Queries 3

5 Replacement of desktop 3

6 UPS related queries 4

Software request & Non Catalogue Product(With PM approval

7 4
navigations in One IT)

8 Self-installation(Freeware/Open source) 8

Customer Supplied Software Request(With PM approval

9 9
navigations IN One IT)

10 Customer Supplied Hardware Request 14

11 Status check of Software and Hardware Request 14

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 Cognizant 2

IT Resources – Work Flow:

1) What is IT Resources?

 IT Resources (One IT) is a converged App in your One Cognizant (Click here to reach One
Cognizant portal) which will help us to track the registered asset, Software and Hardware request,
Customer provided Software and Hardware.

2) Process for New joiners to get the asset/Laptop Delivery status/If asset not received
on time-Delay.

 New Joiners are not required to raise a request for Laptop/Desktop in One IT. Still for
any further assistance requesting you to reach out below point of contacts for your
reference:

Offshore: OneITRequestFulfil(Cognizant) OneITRequestFulfil@cognizant.com> Team.

 For Laptop/Desktop/Data card allocation and if you require Prompt responses,

requesting you to contact POC’s ONLY THROUGH EMAILS as they have limited
access over tickets.

Once the asset is registered you can confirm from the below page.

Steps to check whether the asset is registered under your associate ID: One Cognizant-
>One IT->Manage hardware assets (PFB) for your reference (or) Click here to visit directly to the
Manage hardware assets page to view the asset ID.

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 Cognizant 3

3) Missing / Damaged Asset accessories/Incorrect asset delivered (at the time of asset
dispatch)/Incorrect asset tagged.

 Kindly drop mail to below DL to get your requirement done:

Offshore: OneITRequestFulfil(Cognizant) OneITRequestFulfil@cognizant.com> Team.

4) Process to register the asset

 Asset will be registered within 24 hours from the time of delivery. Incase of delay in
registration kindly drop mail to the below DL.

Offshore: OneITRequestFulfil(Cognizant) OneITRequestFulfil@cognizant.com> Team.

Steps to check whether the asset is registered under your associate ID: One Cognizant-
>One IT->Manage hardware assets (PFB)for your reference (or) Click here to visit directly to the
below page.

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 Cognizant 4

5) A. Can a Cognizant desktop be replaced?

 If there are issues such as a faulty system or hardware problem, the associate can
raise a GSD for repair or a replacement of the desktop.

B. Can a Cognizant desktop be replaced with the laptop?

 Currently, the replacement of laptops is on hold due to stock unavailability.

 Kindly drop mail to below DL to get more information’s:

Offshore: OneITRequestFulfil(Cognizant) OneITRequestFulfil@cognizant.com> Team.

6) Unable to raise UPS Request in One IT

 Kindly reach out to CWS WFHUPS (Cognizant) CWSWFHUPS@cognizant.com

7) What is the process to install /raise the Software request?

Note: Asset Registration and active project allocation is mandatory to raise any software
request.

1.Login to OneIT page, go to the Software category and then click Request Hardware & Software. Or
Click here

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 Cognizant 5

2. Product Search Pop ups, type the Product Names in Search Box and click on Search.

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 Cognizant 6

3. Select the product by clicking on the tick mark (Raise request).

4. Click on Raise Request.

6. Update the required details, select the Confirmation checkbox and then click Submit.

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 Cognizant 7

• Email will be triggered to PM for approval. If PM is unable to approve via mailer,

please share the below navigations to approve directly in One IT.

• 1. login to https://onecognizant.cognizant.com

• 2. Click on App store and search "OneIT" and launch the OneIT application.

• 3. Select "Manage Hardware and Software Requests" under "Services" option.

• 4.Click on "Manage Team Requests" and search for the request ID

• 5.Select "Approve/Reject requests".

• 6.Select the request ID and click on "Approve".

• In case of any issue, please help us with error screenshot.

• Post PM approval, Installation Team will reach you.

Note: Kindly seek the PM approval for the raised software/hardware request within 2 business
days.

If the Searched Product is not available, please follow the below navigation to raise a Non-
Catalogue Product.

1. Type the Software Name in the search Box.

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 Cognizant 8

2. Fill the Required Details as Software Name, Version, Purpose of SW , Etc.

3. Click on Submit.

• Request would be pending with PM for approval. If PM unable to approve via mailer
please share the below navigations to approve directly in One IT.

• 1. login to https://onecognizant.cognizant.com

8
 Cognizant 9

• 2. Click on App store and search "OneIT" and launch the OneIT application.

• 3. Select "Manage Hardware and Software Requests" under "Services" option.

• 4.Click on "Manage Team Requests" and search for the request ID

• 5.Select "Approve/Reject requests".

• 6.Select the request ID and click on "Approve".

• In case of any issue , please help us with error screenshot.

4. Post PM approved, ITRMG Team will process the request and Installation Team will
reach you.

8) Need Admin access to install the Freeware / Open source Software?

 Admin access could not be provided to users to install the Software. Software request Id
from One IT is mandatory.

Note: VPN connectivity is mandatory for self-installation.

Self-installation link for Freeware and Open Source SW post raising a request in One IT:

https://onecsitazrbcapps.cognizant.com/2308/ManageRequestDashboard/FetchSelfInstallationPending?l
oadOption=MY%20REQUEST

9
 Cognizant 10

9) What is CSS?

 Any software provided by the customer, or any software used in Cognizant assets to
access client environment (license) is considered as a Customer Supplied Software
(CSS).

Steps to raise a request:

• Click here you will be taken to the Customer Supplied Software registration page as
given below:

• Select the project name and type the require license(Incase if you get any pop up please click ok
and you will be back to same page where you can select the project name and License)

• Select the manufacturer name

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 Cognizant 11

• Select the software name, version and OS

• Provide quantity and usage type >> click on Add Product.

• Attach the client approval email>> click on Submit

• Note:? If you are the ESA Project Manager, then it will not require your approval again. If not
please contact your Project Manager for approval.

• If PM did not receive the mailer to approve kindly forward below navigations to PM to approve in
One IT

• 1. login to https://onecognizant.cognizant.com
• 2. Click on App store and search "OneIT" and launch the OneIT application.
• 3. On the left hand side, click on hardware and Software
• 4. Select "Customer Supplied request management"
• 5. Click on "Waiting for My Approval" in the drop down list.
• 6. Select the request ID and click on "Approve".

• Once PM approves it, CSS team would allocate license.

• Once the license is allocated (Check status here) for license request REG tracking in One IT
Portal, please follow the below steps in IT Resources application to raise software installation
request:

1. Login to OneIT page, go to the Software category and then click Request Hardware & Software. Or
Click here

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 Cognizant 12

2. Product Search Pop ups, type the Product Names in Search Box and click on Search.

3. Select the product by clicking on the tick mark (Raise request).

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 Cognizant 13

4. Click on Raise Request.

6. Update the required details, select the Confirmation checkbox and then click Submit.

• Email will be triggered to PM for approval. Post PM approval, Installation Team will
reach you.

Additional information’s on Customer Supplied Software for your reference :

 It is necessary to register such a software, which can be:

• Any licensed third-party software

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 Cognizant 14

• Tools that connect to client network (e.g., Citrix Receiver, Citrix Work space, Global
protect, VMWare view, VPN clients, Pulse Secure etc.,)

• Customer developed applications

SOP for use of Customer Supplied Software

Customer Supplied Software Lifecycle Management User Guide

What is CSH? How to raise it?

Any hardware provided by the customer, or any hardware used in Cognizant assets to access
client environment (license) is considered as a Customer Supplied Hardware (CSH).Kindly
Click here for raising the request and proceed.

How can you check the status of the Software and Hardware request in One IT?

Click here > Select “View my requests” tab so that you can check the status of your software
and hardware request.

Thank you!!!

Back to Top

14
 TRUTIME
Table of Contents

S.No Topics Page No

1 Unable to access Trutime application 2
2 I am a new joiner and unable to raise top-up 2
3 How to apply Top-ups? 2
4 Unable to apply top-up for dates beyond 15 days 4
5 How to apply Top-ups for multiple days? 4
6 What needs to be done if am working from office? 5
7 How to Recall or Modify submitted Top-up 6
8 How to resubmit rejected top-ups? 7
9 My leave Details are not reflecting in Trutime 8
10 Need clarification on the compliance mailer on Trutime Average 8
11 How to add/remove Client location in Trutime? 8

1
 1) Unable to access Trutime application:

TruTime application is accessible only for PAN India associates. Access is enabled based on
HCM/ESA location tagged the associates.

TruTime application is not applicable for the associates who are tagged against TRIND, MFIND,
CDIND, KBIND and Trizetto Business units.

2) I am a new joiner and unable to raise top-up :

For New joiners, Trutime compliance is not mandatory until 7 Business days from the date of
joining. You will not be able to see the “+” icon to apply Top-up and this will not impact Trutime
Average.

3) How to apply Top-up?

As we continue to WFH, associates are advised to submit their Top-ups in Trutime app as per HR
guidelines. It is expected to apply top-ups within 15 days from the current date. Any top-ups cannot
be applied beyond 15 days from the current date (Even if manager’s approval is provided). Also,
if you are working in shifts, your shift would be updated in HCM and the same would be reflecting
in relevant dates on Trutime App.

1. For the levels up to SA, up to 10 hours of top-up in a fortnight, will be auto approved. Top-ups
exceeding 10 hours in a fortnight will be queued to your manager for approval.
2. For the levels from M up to AD, up to 20 hours of top-up in a fortnight, will be auto approved.
Top-ups exceeding 20 hours in a fortnight will be submitted for approval.

Trutime App allows associates to enter multiple check-in and check-out times, (up to three entries)
for a single day.

For Day Shift:

If you are working from home, then it is mandatory to submit your top-up requests in the Trutime
application based on your shift timings. Please find below the navigations and workflow to apply
top-up based on shift timings. You are expected to apply top-ups within 15 days from the current

2
 date. Any top-ups cannot be applied, beyond 15 days (Even if manager’s approval is available,
past dated top-up cannot be updated from the backend as per HR Policy).

If you follow day-shift login time (e.g., 06:00 a.m., 09:00 a.m., 10:00 a.m., 11:00 a.m., 12:00 p.m.,
02:00 p.m.),

Follow the below steps to submit Top-up request:

1. Login to https://onecognizant.cognizant.com and Search for “TruTime” in App store.

2. Launch the application, Select the date for which Top-up needs to be applied
3. Then, click on “+” to apply Top-up with Project Name (Remarks field is mandatory only if you
have chosen “Others” from the dropdown list.)
4. Mention the time in HH:MM (12 hr. clock format) without overlapping with the actual swipe hours
available and click on, Submit.

For Night Shift:

If you follow night-shift login time (e.g., 05:00 p.m., 06:00 p.m., 07:00 p.m., 08:00 p.m., 09:00 p.m.,
10:00 p.m.) then you are expected to apply top-ups within 15 days from the current date. Any top-
ups cannot be applied beyond 15 days (Even if manager’s approval is available, past dated top-
up cannot be updated from the backend as per HR Policy).
Please be informed that you will have to raise Top-up request in two parts:

For Example: If you are working from 10PM to 7AM on 14th Dec 2020.

 From 10:00 PM to 11.59 PM, you should apply a top-up by choosing the date as 14th Dec 2020.
 From 12:00 AM to 07:00 AM you should apply another top-up by choosing the date as 15th Dec
2020.

3
 4) Unable to apply top-up for dates beyond 15 days

As per Trutime HR Policy, Top-up can be applied only for the last 15 days from the current date.
You will find a note on top left corner below the Calendar option in the TruTime application. You
would be allowed to raise top-up request only from the date mentioned there.

Top-up hours cannot be updated/ applied for the days which are beyond 15 days from the current
date. (Even if manager’s approval is available, past dated top-up cannot be updated from the
backend as per HR Policy).

To avoid such scenarios in future, we request you to check your TruTime and raise Top-up request
in case of any missing timelines within 15 calendar days of Top-up window.

5) How to submit top-ups for Multiple Days:

Multiple top-up option is used to select the date range and apply top-up on multiple dates.
You can select the dates, provide the remarks, enter the hours and submit.

4
6) What needs to be done if am working from office?

If you are working from a Cognizant facility, always register your first swipe-in and last swipe-
out of the day at the TruTime readers in your location facility, in order to capture your data
automatically. Associates’ first swipe-in and last swipe-out location details will be displayed in the
application, along with their swipe information.

If you have used temporary access card for your swipes and if the swipes are not captured, you
are recommended to submit top-ups for the day mentioning the reason.

Please follow the below navigation to check the shift schedule details updated in Trutime app,

https://onecognizant.cognizant.com
>> Search for Trutime App
>>You could view your shift under “Planned Shift” option which will be displayed below the
particular date.

Kindly note: Shift schedule details are ported from HCM application, please reach out your shift
manager to make the changes if any.

Please click on https://onecognizantchat.cognizant.com/2425/index.html?qid=2639 to raise a

ticket to the shift scheduling team if there are any issues in updating/modifying shifts.

5
7) How to Recall or Modify submitted Top-up?

If an Associate has entered a wrong Top-up value, he/ she can cancel/ update the Top-up
information using the 'Recall' option. This feature is applicable only for auto-approved/ pending
Top-ups.

Please find below navigation to recall applied top-up:

Login to https://onecognizant.cognizant.com >>Search for "Trutime" application

• Upon accessing the App using the recommended app link given, you could click on
'My Trutime' tab on the main page in the top-left corner of the page.

• The submitted Top-up hours get displayed below the swipe-in and swipe-out details
which shows the hours topped up, approval status.

• There is a downward arrow mark “View Top-up Details” which can be clicked to view
the details on this Top-up like reason, Approver name, project ID.

• There is an option to 'Recall'/ 'Recall& Modify'.

• The 'Recall' option helps you to cancel or delete the entry of Top-up for auto-
approved / pending Top-ups.

• The 'Recall& Modify' helps you to modify the incorrect data and submit it again.

Note: Top-up applied can be recalled within 15 calendar days only if it is ‘auto approved’ or in
‘pending with approval’ status. If the top up is approved by your ESA Supervisor or Project
Manager, then the top-up cannot be recalled. (Even from backend as per HR Policy)

6
8) How to Resubmit of Rejected Top-up?

Associate can re-submit the rejected/ auto-rejected Top-up request on TruTime app with-
in 2 calendar days from the date of rejection. A top-up applied can be re-submitted only
once. Approved/ Rejected Top-ups during last 30 days can be viewed in the Top-up
notification menu at the top right corner of the page.

Please find below the navigation to re-submit the Top-up request:

1. Login to https://onecognizant.cognizant.com

2. Click on “Appstore”

3. Type “TruTime” in the search box of the Appstore

4. Launch the application

5. Click ‘View Top-up details’ & select the date for which the Top-up needs to be
resubmitted and Click on ‘Resubmit’ button.

Note:

Top-up hours that remain unapproved for the first fortnight of the previous month will be
auto rejected at 10:30 a.m., on the 4th of every month. (For e.g., Top-up submitted for the
dates from 1st Sep’2020 to 15th Sep’2020, will be auto-rejected on 4th Oct’2020- if it’s
not approved by PM).

TopUp hours that remain unapproved for the second fortnight of the previous month will
be auto rejected at 10:30 a.m., on the 18th of every month. (For e.g., Top-up submitted
for the dates from 15th Sep’2020 to 30th Sep’2020, will be auto-rejected on 18th Oct’2020
if it’s not approved by PM).

Auto- Approvals:

1. For the levels up to SA, up to 10 hours of top-ups in a fortnight will be auto approved. Top-
ups exceeding 10 hours in a fortnight will be queued to Manager for approval.

2. For the levels from M up to AD, up to 20 hours of top-ups in a fortnight will be auto
approved. Top-ups exceeding 20 hours in a fortnight will be submitted for approval

7
 9) My Leave Details are not reflecting in Trutime:

Client Holidays:

If you are following client holidays, then it should be updated in "Customer Holiday"
application on One Cognizant -1C. Only PM has access to update the holidays in this app.

Holidays should be updated within the end of the same month in which the holiday lies.

For any queries regarding updating customer holiday please click on

https://onecognizantchat.cognizant.com/2425/index.html?qid=2609

Cognizant Holidays

If you are following Cognizant Holidays, please confirm if the holidays are updated in HCM
and Holiday Tracker using below navigations.

Below is the navigation to check holiday update in HCM:

Login to https://compass.talent.cognizant.com
>> Manage Absence >> Monthly Calendar view
Check if the Holiday is ported here

Below is the navigation to check holiday update in Holiday Tracker app in 1C

Login to https://onecognizant.cognizant.com

>>Search for Holiday tracker

>>Choose your location and check if the particular day is updated as a holiday.
If your holiday is not updated in the above navigation then please click on
https://onecognizantchat.cognizant.com/2425/index.html?qid=4358 to raise a ticket to
HR team.

10) Need Clarification on the compliance mailer on Trutime Average:

 It is mandatory to maintain 9hrs per day. Please ensure your fortnight and the weekly average is
9hrs to stay compliant.

 If your submitted top-up request is not approved and if it is in ‘pending’ status for the whole
month, then you may receive a compliance mailer from the HR team. If you have any top-up
mismatch/clarification in the compliance mailer received, please drop an email
to TrutimeHRsupport (Cognizant) TrutimeHRsupport@cognizant.com

 Click here “https://be.cognizant.com/sites/cognizant-india/News/821118/maintain-trutime-

topup-compliance” to know about the HR Trutime guidelines and Time-At work Trutime policy.

11) How to add/remove Client Location in Trutime:

Associates who continue to work from Client location need not swipe or submit top-up in
Trutime. Please be informed that as per the new TruTime application functionality, if you
have allocation to project which is tagged as client location in ESA then the TruTime data
would be updated as “CLT”. Please choose the action to be performed

8
Note: You would not be able to raise Top-up if the data in TruTime is updated as “CLT”.

TruTime in timesheet is just for reference and therefore we request you to submit the
timesheet and it will not affect the Timesheet data.

For the days you worked at client location it is updated as “CLT” and TruTime will not be
considered to calculate average. It would be ignored in Go Perform as well.

If you are working in a project within Cognizant facilities and not in client location then, we
request you to reach out to your ESA PM/ Proxy manager to make the required changes
in ESA.
Please click on https://onecognizantchat.cognizant.com/2425/index.html?qid=37508 in
case of any queries.

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9
 Timesheet FAQ’s

Table of Content

Questions Page No
How to Create a Timesheet 2
How to check the allocation details to submit Timesheet 2
How to modify the submitted timesheet 2
How to modify the approved timesheet 2
Will I have access to modify the past month timesheet 3
How to approve the timesheet 3
How to submit a blank timesheet (Complete week leave timesheet)? 3
How to remove a regional/national holiday from the timesheet? 3
How to submit the timesheet against multiple projects? 4
Project, Activity ID combination not valid - PC business unit error 4
Hours cannot be entered - Error 4
Unable to access timesheet 4
How to submit Timesheet in HCM/ Non Exempt timesheet queries: 5

1
How to Create a Timesheet?
• Login through https://compass.esa.cognizant.com or One Cognizant – PeopleSoft ESA application
• In the fluid view, kindly select the timesheet.
• Select the period end date to get into the timesheet.

• In the Normal View, select Employee Self Service >> Time Sheet
• Select the required ‘Period End date’.

• Choose the Project ID by clicking on the lookup icon and fill in all the Project hours
• Submit the timesheet (Kindly contact PM for any queries in Activity/Billing Action selection)
Notes:

 If you are submitting in HCM please contact the below teams based on the region for any clarification.
o US & Canada - NEETimesheetMgmt@cognizant.com
o Other Regions - TimeAbsenceMgt@cognizant.com

 Timesheets shall be submitted only against the allocated project in ESA.

 It would take 1.5 Days for the Trutime to get ported to Timesheet. Hence you could submit the timesheet
filling the project hours and the Trutime (and leave) will get auto ported to Timesheet even after submission
 Be informed that hours in the timesheet will be enabled only till the current date.
 It takes 48 hours to get access for a new joiner to log in to the ESA portal post activating Cognizant
credentials.

How to check the allocation details to submit the Timesheet?

• Login to https://compass.esa.cognizant.com
• Click on “My Assignments” from the Homepage

By default, you will be in the “Current” tab where one can find the current allocation details and you could click on the
“History” tab to check the completed assignment details

 For any project allocation/discrepancies query kindly reach out to concern PM and for PDP queries please
reach out to Talent Supply Chain SS (Cognizant) GWFMSS@cognizant.com.

• For past month allocation modification/ tagging, please do request the PM to check with
CMTRAssignmentSS@cognizant.com

How to modify the submitted timesheet?

Once if the timesheet is submitted, the same will not be editable unless the same is sent back or approved. Once the
timesheet is sent back you could open the required timesheet and submit the same for approval.

Once the timesheet is submitted, the same will be pending with PM/ESA Supervisor/ UPPM BI. Please contact the
approvers to reject the timesheet if any modification is required.

How to modify the approved timesheet?

• Login into ESA using the URL https://compass.esa.cognizant.com

• In fluid view, kindly select timesheet
• Select the period end date to get into the timesheet
• In Normal View, Kindly select Employee Self Service >> Time Sheet
• Select the required ‘Period End date’
• Select the Version Action as "Create Revision" and then click on the Go button.
Note: Now the status of the Time report will be changed from "Approved" to "Pending"

• Fields would become editable now, kindly update the details in the timesheet report

2
 • Click on "Submit with confirmation" to submit the timesheet

• "Version action" option would be enabled only after 4-8 Business hours post-approval.

Ø No backend rejection or modification is possible for the timesheet data.

Will I have access to modify the past month's timesheet?

It is possible to modify the approved timesheet of the current and past 3 months only. It is not possible to edit the
timesheets before that since billing for the past month would have completed already. Even back-end modification
cannot be done.

In case of any billing issues of the project please get in touch with the Vertical finance team.

DL for vertical finance: Type ESA Finance in outlook and then press CTRL+K and select the respective vertical and
drop a mail to the vertical finance

How to approve the timesheet?

• Login to ESA (https://compass.esa.cognizant.com)

• Click on the MTR screen.
• Click on "Revenue & Timesheet "
• Click on the search icon and select the project ID from the pop-up
• Select the Date Range and click on Get data to view the timesheet
• Once If PM clicks on the "Approve Timesheet and Revenue" button then both the timesheet and revenue will be
approved

Note:
• Onsite/offshore approver roles will be removed from the timesheet approval workflow.
• Once action is taken by PM or PS, then the timesheets will be removed from their queue.
• For PM, the approver will always be HCM Supervisor with no edit option.
• For select projects, based on the customer contract or project type, activity-based billing will be enabled.
• For CRPIT/PDP/Bench projects with NBL billability will be auto-approved except for contractors

How to submit a blank timesheet (Complete week leave timesheet)?

Kindly be noted if you are trying to submit the timesheet for a period that has complete leave hours, then only a
blank timesheet has to be submitted without filling in project details or working hours.

(Note: The leave hours should be applied in HCM and should be ported to Timesheet. The timesheet cannot be
completely blank)

In this case, kindly request you to follow the below steps:

• Login into ESA using the URL https://compass.esa.cognizant.com

• In fluid view, kindly select timesheet
• Select the period end date to get into the timesheet
• In Normal View, Kindly select Employee Self Service
• Time Sheet Select the required ‘Period End date’

• Do not fill the project ID (If already populated, kindly click on the "-" sign at end of the row in the project hours line
to delete the project details.)

• Click on Update Totals and check for the leave details in the Time Off row (If leaves are applied in HCM) and check if
location holiday is updated in Holiday (Public/National) row if any.

• Click on 'Submit with Confirmation' to submit the timesheet.

How to remove a regional/national holiday from the timesheet?

• Login into ESA using the URL https://compass.esa.cognizant.com

• In fluid view, kindly select timesheet
• Select the period end date to get into the timesheet

3
 • In Normal View, Kindly select Employee Self Service
• Time Sheet Select the required ‘Period End date’
• Please remove the 8 hours from the holiday hours and click on submit with confirmation

NOTE: Please do not click on update totals as it would refresh the page and the holiday will appear again. Please
directly click on submit with confirmation.

How to submit the timesheet against multiple projects?

• Login into ESA using the URL https://compass.esa.cognizant.com

• In the fluid view, kindly select the timesheet
• Select the period end date to get into the timesheet
• In the Normal View, Kindly select Employee Self Service
• Time Sheet Select the required ‘Period End date’

• Fill in the “Project” and enter the project hours

• Click on ‘+’ to add a new row to add multiple projects
• Submit the Timesheet.

Note: Please do check the “My Assignments” in ESA for the allocation clarification.

Project, Activity ID combination not valid - PC business unit error:

• Login into ESA using the URL https://compass.esa.cognizant.com

• In fluid view, kindly select timesheet
• Select the period end date to get into the timesheet
• In Normal View, Kindly select Employee Self Service
• Time Sheet Select the required ‘Period End date’

• In the timesheet, please click on the "-" button at end of the row where we update project efforts.

• Delete all the data.

• Fill in all the mandatory details

• Click on "Submit with confirmation" to submit the timesheet

Hours cannot be entered – Error:

This error will be due to the incorrect project ID selected while entering the timesheet. Timesheet application will
allow you to submit the timesheet if and only if you have an allocation against the project on that specific date.

Follow the below navigation to check the allocation details in ESA:

• Login to https://compass.esa.cognizant.com
• Click on “My Assignments” from the Homepage

By default, you will be in the “Current” tab where could find the current allocation details and you could click on the
“History” tab to check the completed assignment details

• For any project allocation/discrepancies query kindly reach out to concern PM and for PDP queries please
reach out to Talent Supply Chain SS (Cognizant) GWFMSS@cognizant.com.
• For past month allocation modification/ tagging, please do request the PM to check with the
CMTRAssignmentSS@cognizant.com

Unable to access Timesheet:

4
If you are a new joiner and have created a password recently then it takes about 48 hours from the password creation to
access the ESA portal. If you still receive any error while accessing the page, please do follow the below navigation to clear
the all-time cookies and cache of the browser.

For IE browser:
Step 1: Go to Tools in Browser and select Internet Options:
Step 2: Under the browsing history tab click on the "Delete" button to delete the temporary files and cookies.
Step 3: After clicking the delete button please uncheck the "Preserve favorite’s website data"
Step 4: Go to the content tab and click on "Clear SSL State"
Step 5: Close all the browsers and open

For Chrome browser:

1. Click on Settings in Chrome

2. Scroll down and click on the advanced button
3. Select Clear Browsing data
4. Click on the Advanced tab
5. Select All Time from the drop-down and click on Clear data
6. Close the browser and open

How to submit Timesheet in HCM/ Non Exempt timesheet queries:

If you are submitting in HCM please contact the below teams based on the region for any clarification.

o US & Canada - NEETimesheetMgmt@cognizant.com

o Other Regions - TimeAbsenceMgt@cognizant.com

Back to Top

5
 PeopleSoft HCM

Table of Contents

S.No Topics Page No

1 How to Access HCM? 2
2 Steps to change Display Name 2
3 How to update Phone number/ Email address? 4
4 How to update National ID? 6
5 Where to update Bank details? 6
6 Steps to update Address 7
7 How to update Education/ Experience details? 8
8 Other Personal details update 9
9 Apply leave & Cancellation 11
10 What is compensatory off? 12

1
 1) How to Access HCM?
If you are a new joiner, it would take about 24-48 hours for your ID to be activated. We request
you to wait and check, by accessing the portal after this time.

Peoplesoft HCM could be accessed either via One Cognizant or via direct URL.

1. Login to https://onecognizant.cognizant.com
2. Search for HCM in app store
3. Choose HCM from the Peoplesoft home page to login to HCM

You could also access People HCM via https://compass.talent.cognizant.com

Technical issues:
If you are facing any performance issues in launching HCM application, please access the below link to
troubleshoot:

https://onecognizantbcazrapps.cognizant.com/1936/nextthink

It would redirect you to N-Cure application

>> Choose your Asset ID.

>>Frequently Used Services >> Fix to resolved system performance issue >>Run.

Please follow the below troubleshooting steps if you still face access issues:

1. Open a new Chrome browser by closing all the existing browsers

>>Settings >> In Search settings >> Search for clear browsing date and Choose time range as “All time”
and click “clear data”.

2. In Search settings >> Search for proxy >>Choose “open your computer’s proxy settings” >> Proxy
settings should be checked >> Enter in Address: proxy.cognizant.com; and in port: 6050 >>Save

3. Click on Content tab -> Clear SSL State

Restart your browser and try accessing the application (You could also try different browser) by

Logging in to https://compass.talent.cognizant.com

2) What are the steps to change Display Name:

Please follow the below navigation to update your name in HCM,

2
1. Login to
https://compass.talent.cognizant.com/psp/HCMPRD/EMPLOYEE/HRMS/c/ROLE_EMPLOYEE.HR_EE_NA
ME.GBL?Page=HR_EE_NAME&Action=C
2. Choose the effective date and click on "Edit name" and update the details.
P.S: Please ensure that you click on "Refresh name" before clicking on "OK". ‘Refresh name’ option will
show different name formats and you can make the changes as required.
3. Click on "Add attachment" and choose the file and upload the document. "Submit for HR approval".
Please ensure that the file is in .docx/ .pdf file format. The name you update in support document and in
portal should be the same.

Name Change Approvals:

• Once the document is submitted for HR approval it will take a minimum of 24-48 hrs. to process
the request. For any approval issues, you could raise a ticket with keyword “Can you please
approve my name change request” in https://1ct.es/ls
• Once approved the details will flow to other downstream portals in 24 hrs.

To edit the Existing Name:

Please ensure that you hold a valid supportive document for the name change. The name in the
document should match with the name you are updating in the portal.

Please follow the below navigation to edit/modify name in HCM,

1. Login to
https://compass.talent.cognizant.com/psp/HCMPRD/EMPLOYEE/HRMS/c/ROLE_EMPLOYEE.HR_EE_NA
ME.GBL?Page=HR_EE_NAME&Action=C
2. By default, it will show the current date, click on "Edit Name”, and update the name.
P.S: Please ensure that you click on "Refresh name" before clicking on "OK". ‘Refresh name’ option will
show different name formats and you can make the changes as required.
3. Click on "Add attachment" and choose the file to upload the document and "Submit for HR approval".
Once approved the details will flow to other downstream portals in 24 hrs.

3) What are the steps to change Passport Name?

Please follow the below navigation to update the Passport Name change in HCM,

1. Login to
https://compass.talent.cognizant.com/psp/HCMPRD/EMPLOYEE/HRMS/c/ROLE_EMPLOYEE.HR_EE_NA
ME.GBL?Page=HR_EE_NAME&Action=C

2. Select the effective date and "Edit Name" to update the Name.
3. Click on "Save".

3
Note: Passport name change will not be submitted for approval and would reflect in other downstream
portals post 24 hrs. once you update in HCM.

4) How to update Phone Number/ E-mail Address:

Phone Number:
Now VPN is not mandatory for Authentication.
Please follow the below steps to update your phone number,
1. Login to
https://compass.talent.cognizant.com/psp/HCMPRD/EMPLOYEE/HRMS/c/ROLE_EMPLOYEE.HR_PERSON
AL_PHONE.GBL?Page=HR_PERSONAL_PHONE&Action=U
2. Click on “Add Phone number” and choose the required phone type from the dropdown list or edit the
existing number.
3. Update all the applicable phone types and finally click on ‘Save’.
To authenticate your number:
1. Only “Personal (Mobile)” type could be authenticated.
2. After saving the updated number you could “Authenticate”.
3. Click Authenticate >> Click “I Agree” and “Submit” to proceed further.
4. Provide the OTP sent to your personal number and click on “Verify OTP”.
5. Now the status would be changed to ‘Authenticated’.
For any OTP related issues, you could raise a ticket with keyword “Phone number authentication issues in
HCM” in https://1ct.es/ls

Note:
1. You will now be able to add Personal (Mobile), V-Net, Work (direct), Residence and Business phone
types in HCM.
2. The Country code will get auto populated as per your current HCM location.
3. Personal Mobile type refers to your primary contact number. You have an option to make it visible in
Outlook. Please note that it will not be flowing into Outlook by default. However, this phone number will
be used by critical apps like BCM during emergencies even when the ‘flow to outlook’ option is disabled.
4. Business Phone type refers to Cognizant provided number and it will be auto ported to HCM and
Outlook by default and there is no option to change the flow to outlook.

4
5. Work phone type can be used to update your desk phone number with state code. You may also add
Mobile number which is used for work purpose. This will flow to Outlook by default and there is no
option to change.
6. Residence type can be used to update your residence mobile or landline number (with state code).
This is an optional field and will not flow to outlook.
7. VNET will flow to Outlook by default, and it should be a 6-digit number.
8. Please note that it would take 24 - 48 hours for the changes to reflect in Outlook.
9. Your Personal mobile / Business / Work phone / Emergency contact number cannot be same. If the
entered phone number already exists, then please enter a different (valid) phone number.
10. If you are unable to update the Mobile number in HCM, then make sure your National ID (PAN)
details are approved in HCM.

Email Address:
Now VPN is not mandatory to authenticate E-mail address
Please follow the below steps to update and authenticate your email address,
1. Login to
https://compass.talent.cognizant.com/psp/HCMPRD/EMPLOYEE/HRMS/c/ROLE_EMPLOYEE.HR_EMAIL_
ADDRESSES.GBL?Page=HR_EMAIL_ADDRESSES&Action=U
2. If your existing e-mail address is incorrect and if you want to modify it, then you may edit the e-mail
address and click on ‘Save’.
3. a. If your existing e-mail address is incorrect and if you want to add a new e-mail address then
uncheck the preferred e-mail address and click on delete option >> Click “Yes-delete” >>Save.
b. Click on “Add email address” and choose the type from the dropdown list as “Personal (e-mail)” >>
Update the email address and finally click on ‘Save’.
To authenticate your e-mail:
1. Only “Personal (e-mail)” type could be authenticated.
2. After saving the updated number you could “Authenticate” your personal e-mail.
3. Click Authenticate >> Click “I Agree” and “Submit” to proceed further.
4. Provide the OTP sent to your personal mail and click “Verify OTP”.
5. Now the status would be changed to ‘Authenticated’.
For any OTP related issues, you could raise a ticket with keyword “Email ID authentication issues in
HCM” in https://1ct.es/ls
Note:
1. Only personal (e-mail) type can be authenticated.
2. Business email refers to Cognizant email address.

5
3. M&A email ID is applicable only for M&A associates. This email address cannot be edited and is not
ported to any other applications.

5) How to Update National id?

Please follow the below navigation to update the National ID in HCM,
1. Login to
https://compass.talent.cognizant.com/psp/HCMPRD/EMPLOYEE/HRMS/c/CT_ADMINISTER_WORKFORC
E.CT_NATIONALID.GBL?Page=CT_NATIONAL_ID&Action=U
2. Click on "+" symbol and update the National ID details.
3. Click on "Add attachment" and submit the supportive document for validation.
4. Click on "preferred" checkbox for the mandatory field and submit.
Note:
1. As per the instructions mentioned in the "National ID" option, please update only the ‘relevant type’
for your geographical location and mark the same as "preferred".
2. Upon submission, the support documents go for Payroll team’s approval.
3. Once the document is approved by the backend team, the details will flow to other downstream
portals in 24 hrs.

6) Where to update Bank details?

We kindly request you to follow the below steps to update the bank details in HCM:
1. Login https://compass.talent.cognizant.com
2. Main menu>>Employee Self Service>>Payroll and Compensation>>Personal Bank Information
3. Kindly give your details and click on ‘Submit.’
To edit the existing details:
1. Login https://compass.talent.cognizant.com
2. Main menu>>Employee Self Service>>Payroll and Compensation>>Personal Bank Information
3. Click on ‘Edit.’
4. Now you will be able to edit IFSC and Account number
5. Click on ‘Submit.’

6
Note:
‘Submit’ option will be available even after submission of bank details.
“Preferred bankers” option, is used to check the list of banks available for maintaining a salary account.

7) What are the steps to update Address:

Present / Permanent Address:
Follow the below steps to update address in HCM:
Login to https://compass.talent.cognizant.com
>> Main Menu >> Self Service >> Personal Information >> Pres/Perm/Work address
>> Click on Edit (pencil like icon) relevant to Present or Permanent address
>> Add the details >> Save
Note:
1. Only when the national ID is updated and checked as preferred, you could update address.
2. Effective date should be current date/ future date. Past dates cannot be chosen.
3. Please avoid using special characters.
4. Address 1, Address 2, Address 3, City and State are mandatory for Indian Associates.
5. Only Address 4 is not mandatory.

Work Address and Seat Tag:

Applicable for COG India:
ESA location must be updated by your project manager in ESA portal.
Please follow the below navigations to check if the ESA project location is updated.
Login to https://compass.talent.cognizant.com>> Main Menu >> Self Service >> Personal Information >>
Pres/Perm/Work address
Under ‘Seat Tagging’, you will be able to check the ESA project location. Once the ESA location is
updated, you will be able to edit the work address
If your seat is tagged in ‘My Workspace’ app, it gets automatically ported to HCM within 24-48 hrs.
Hence edit option would not be available.
If your seat is released due to location or project change, ‘Edit’ option would be available and you could
edit your work address and save it until you are tagged to a new seat as per your new location or
project.
P.S: The data will be ported to Outlook within 24-48 hrs.

7
Applicable for NA region only
Please follow below navigation for updating Present/Permanent/Work address:
Login to https://compass.talent.cognizant.com>> Main Menu >> Self Service >> Personal Information >>
Pres/Perm/Work address
Click edit button >> update the details >> give the effective date as current date >> Save.
P.S: ‘Present’ and ‘Work’ address will go for PM approval in ‘U.S Payroll’ app. Hence, please contact your
Project manager for approval related queries.

8) How to Update Education/ Experience Details?

Education Details:
Please follow the below navigation to add the education details in HCM,
1. Login to
https://compass.talent.cognizant.com/psp/HCMPRD/EMPLOYEE/HRMS/c/CT_ROLE_EMPLOYEE.CT_EDU
1_CMP.GBL?Page=CT_DISP_PG&Action=U
2. Click on "Add new" and add mandatory information.
3. Click on "Add attachment" and choose the file and upload the document and “Submit” for HR
approval.
Note:
1. Please ensure that the file is of .docx, .pdf file format.
2. Once the document is submitted for HR approval it will take a minimum of 24-48 hrs. to process the
request.
3. Once added, the details will flow to other downstream portals in 24 hrs.
For any approval issues, you could raise a ticket with keyword “Education details approval
pending/Rejected” in https://1ct.es/ls

Experience Details:
Please follow the below navigation to add the experience details in HCM,
1. Login to
https://compass.talent.cognizant.com/psp/HCMPRD/EMPLOYEE/HRMS/c/CT_ROLE_EMPLOYEE.CT_WRK
EXP_CMP.GBL?Page=CT_PRIORWRK_DISP&Action=U
2. Click on "Add new" and add mandatory information.
3. Click on "Add attachment" to choose the file and upload the document. "Submit for HR approval".
Note:
1. Please ensure that the file is in .docx, .pdf file format.

8
2. Once the document is submitted for HR approval it will take minimum of 24-48 hrs. to process the
request.
3. Once added, the details will flow to other downstream portals in 24 hrs.
For any approval issues, you could a raise ticket with keyword “Education details approval
pending/Rejected” in https://1ct.es/ls

9) Queries on updating other Personal Details :

Submit/ Withdraw Resignation

Please follow the below navigation to Submit your resignation in HCM,
1. Login to
https://compass.talent.cognizant.com/psp/HCMPRD/EMPLOYEE/HRMS/c/CT_ADMINISTER_WORKFORC
E.CT_SP_RESIG_SUB.GBL?Page=CT_SP_RESIG_SUB&Action=U
2. This will show the effective date as today by default. You need to select the reason from the
dropdown.
3. Select the checkbox under "Terms and Conditions" and submit.
Note:
1. Once submitted, the request will be sent as an email to your HCM Supervisor and Talent Manager.
2. Please get in touch with your Talent Manager for further queries related to resignation.
Please follow the below navigation to Withdraw your resignation in HCM,
1. Login to
https://compass.talent.cognizant.com/psp/HCMPRD/EMPLOYEE/HRMS/c/CT_ADMINISTER_WORKFORC
E.CT_SP_RES_WITHDRAW.GBL?Page=CT_SP_RES_WITHDRAW&Action=U
2. Complete your process on ‘Withdraw resignation’.
Please reach out to your talent manager/ home manager for any queries regarding resignation
withdrawal. To know your Talent Manager login to
https://compass.talent.cognizant.com/psp/HCMPRD/EMPLOYEE/HRMS/c/CT_ROLE_EMPLOYEE.CT_HC
MSUP_DTLS.GBL?Page=CT_EXP_SUP_DETLS1&Action=U

Dependent Details Update:

Please follow the below navigation to add the dependent information. The system would consider the
latest “Active” record as the updated record.

9
• Login to
https://compass.talent.cognizant.com/psp/HCMPRD/EMPLOYEE/HRMS/c/CT_ROLE_EMPLOYEE.CT_DEP
END_BENEFIT.GBL?Page=CT_DEPEND_BENEF1&Action=U
• Click on “+” button which is right next to Dependent /Beneficiary Id 01.
• A new row will be added. Select effective date as current date and click on “Edit Name” option.
• Enter name of the dependent i.e., first name and last name >> Click on refresh name and “Ok”.
• Now click on “Dependent Address” Tab > Here you need to enter address and contact information of
your dependent.
• You can Select “Same as Employee” check box.
• Now click on “Dependent Profile” Tab Enter birth date, location of your dependent.
• Choose “effective date” and “As of Date” as current date and update all the information mention on
the tab.
• Click on “Save” "
Note: National ID of dependent is not mandatory, hence if the national id is not available you can
provide your own details or else you can ignore and continue.
Beneficiary type should be chosen as “COBRA” for NA associates and “Both” for Indian users.
It would take 24 hrs. to reflect in other downstream portals.
Delete Dependent Details:
"Please be informed that if you wish to delete any existing record, as it is incorrect or updated by
mistake, you may choose the Dependent status as “Inactive” under the Dependent Name tab and
“SAVE”.
Edit Dependent Details:
• Login
https://compass.talent.cognizant.com/psp/HCMPRD/EMPLOYEE/HRMS/c/CT_ROLE_EMPLOYEE.CT_DEP
END_BENEFIT.GBL?Page=CT_DEPEND_BENEF1&Action=U
• Click on “+” button which in the same tab in which you need to make changes.
• You will get an option to edit the required field
• Enter the details >>Click on “Save” "
Note: National ID of dependent is not mandatory, hence if the national ID is not available you can
provide your own details or else you can ignore and continue.

Confirmation Appraisal:
Confirmation appraisal should be completed by your supervisor before completing your 1st year. Ratings
will be provided by your supervisor to make you a confirmed associate.

10
You can navigate to
https://compass.talent.cognizant.com/psc/HCMPRD/EMPLOYEE/HRMS/c/NUI_FRAMEWORK.PT_LANDI
NGPAGE.GBL?
Click Performance Management >> Current Documents to view your confirmation document.
Lateral Joiners, could navigate to Go Perform application in https://onecognizant.cognizant.com
regarding rating.
You could reach out to your HCM Supervisor for any queries related to Appraisal.

Marital Status Update:

Please be informed marital should be updated in HCM within 31 days from the date of marriage.
https://compass.talent.cognizant.com/psp/HCMPRD/EMPLOYEE/HRMS/c/ROLE_EMPLOYEE.HR_EE_MA
R_STATUS.GBL?Page=HR_EE_MAR_STATUS&Action=U

Birth Details:
https://compass.talent.cognizant.com/psp/HCMPRD/EMPLOYEE/HRMS/c/CT_ROLE_EMPLOYEE.CT_BIRT
H_DT_COMP.GBL?Page=CT_BIRTH_DT_PG&Action=U

Blood group information:

https://compass.talent.cognizant.com/psp/HCMPRD/EMPLOYEE/HRMS/c/CT_ADMINISTER_WORKFORC
E.CT_BLOOD_GROUP_SF.GBL?Page=CT_BLOOD_GROUP&Action=U

Passport Details:
https://compass.talent.cognizant.com/psp/HCMPRD/EMPLOYEE/HRMS/c/CT_ROLE_EMPLOYEE.CT_IDE
NTIFY_DATA.GBL?Page=CT_CITIZN_PASPORT&Action=U

Emergency Contact Details:

https://compass.talent.cognizant.com/psp/HCMPRD/EMPLOYEE/HRMS/c/ROLE_EMPLOYEE.HR_EMERG
ENCY_CNTCT.GBL?Page=HR_EMERGENCY_CNTCT&Action=U

IT PIN:
https://compass.talent.cognizant.com/psp/HCMPRD/EMPLOYEE/HRMS/c/CT_ROLE_EMPLOYEE.CT_ITPI
N_SELFSRVCE.GBL?Page=CT_ITPIN&Action=U

Gender Update:
https://compass.talent.cognizant.com/psp/HCMPRD/EMPLOYEE/HRMS/c/CT_ROLE_EMPLOYEE.CT_GEN
_CHG_COMP.GBL?Page=CT_GEN_CHG_PG&Action=U

Father’s Name:
https://compass.talent.cognizant.com/psp/HCMPRD/EMPLOYEE/HRMS/c/CT_ROLE_EMPLOYEE.CT_FAT
HER_COMP.GBL?Page=CT_FATHER_DTL&Action=U

10) Steps to Apply Leave & Leave Cancellation:

11
Leaves which are past dated; beyond 15days from the current date, cannot be applied from portal. For
those past dated leaves, you can raise a ticket with keyword “back dated leaves “for backend update.
Any leaves within 15days could be applied by following the below navigation.
Please find below the Navigation to apply Leave in HCM:
• Login to
https://compass.talent.cognizant.com/psc/HCMPRD/EMPLOYEE/HRMS/c/CT_FLUID_MNU.CT_ABS_EES_
REQ_FLU.GBL?Page=CT_ABS_SS_REQ_FLU&Action=A
• Select the start and end dates.
• In the ‘Absence Type’, choose the relevant absence type and then Click ‘Calculate Duration’.
• Click ‘Submit’.
The leaves would be submitted for home manager's approval. Post approval your leaves would reflect in
downstream portals within 24 hours.
If the leaves are not approved by your supervisor, it would be auto-approved on the third day from the
leave date.
To cancel leave:
1. Login
https://compass.talent.cognizant.com/psc/HCMPRD/EMPLOYEE/HRMS/c/CT_FLUID_MNU.CT_ABS_CNC
L_ESS_FL.GBL?Page=CT_ABS_CNCL_REQ_FL&Action=U
2. Choose the leave which you want to cancel and click ‘Submit’.
Note: Approved leave could be cancelled. However, the cancellation will be submitted for HCM
supervisors’ approval.
Unapproved leaves will be cancelled as soon as the cancellation is initiated.
To Re-apply leave or to apply saved leave:
• Please navigate to absence history page by clicking
https://compass.talent.cognizant.com/psc/HCMPRD/EMPLOYEE/HRMS/c/CT_FLUID_MNU.CT_ABS_EESS
_HIS_FL.GBL?Page=CT_ABS_HIST_FL&Action=A
• Click on ‘Edit’ option to update the date and re-submit the leaves.
Note: If you have cancelled a leave, the same can be resubmitted in Absence history but the details
cannot be edited.
Edit option will be disabled if the status of the leave is in “Cancellation initiated” in Absence
history. In this case, please reach out to your supervisor for approval.
You need to apply a new leave request from Apply/schedule
(https://compass.talent.cognizant.com/psc/HCMPRD/EMPLOYEE/HRMS/c/CT_FLUID_MNU.CT_ABS_EES
_REQ_FLU.GBL?Page=CT_ABS_SS_REQ_FLU&Action=A), leave module in case the leave details must be
edited.

12
 11) What is Compensatory off?

Comp off request could be applied for the Holidays you worked. You will be allowed to apply
compensatory off only if the specified date is a Holiday as per HCM shift scheduler.
Also, please confirm if the holiday worked date falls within 60 days from current date.
Please follow the below navigation to request for compensatory off leave:
1. Login to
https://compass.talent.cognizant.com/psc/HCMPRD/EMPLOYEE/HRMS/c/CT_FLUID_MNU.CT_COFF_RE
Q_CMP_FL.GBL?Page=CT_COFF_REQ_FL&Action=A
2. Mention the Holiday date and hours that you have worked with reason.
3. Click ‘Submit’.
Note:
1. The compensatory off leave request will be submitted for Supervisor approval. There is no auto-
approval process in place for the compensatory off request.
2. Approved compensatory off is valid only for 60 days from the date of work/date of holiday and you
could see the leave type in ‘Leave balance’ page post approval.
3. You can avail the comp off by applying the leave via
(https://compass.talent.cognizant.com/psc/HCMPRD/EMPLOYEE/HRMS/c/CT_FLUID_MNU.CT_ABS_EES
_REQ_FLU.GBL?Page=CT_ABS_SS_REQ_FLU&Action=A in) manage absence by choosing leave type as
‘Compensatory off’.
4. Compensatory leave request is valid only for 60 days from the date of work. Hence supervisor has to
approve and you should avail the leave within 60 days from the Holiday worked.
5. In case the HCM Supervisor has not approved the compensatory off leave request then the
compensatory leave balance will not be credited to avail leave.
6. Compensatory off cannot be applied on a working date hence please reach out to Project Manager to
have the Holiday/Week-off to be updated promptly.

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13
ID Card & Access Card

Table of Contents

S. No Topics Page No
1 How to raise ID Card request? 2
2 How to raise Access card request? 2
3 How to check the status of Access card request? 2

1
1) How to raise ID card request?
ID Card request can be raised by associates using the following navigation,

 Please login to "https://onecognizant.cognizant.com/"

 In Appstore please search for ‘ID card’ app.
 Click on ‘ID card’ application and the app would open.
 In the application select the reason for applying for a new ID card.
 You could upload image to be displayed on your ID card by clicking on “Upload image”.
 Click on ‘submit’.

Please contact admin team to process the request. (AdminHelpdesk@cognizant.com)

• Your name will be taken from Peoplesoft HCM. If this is blank or incorrect, please update
https://compass.talent.cognizant.com/psp/HCMPRD/EMPLOYEE/HRMS/c/ROLE_EMPLOYEE.HR_
EE_NAME.GBL?Page=HR_EE_NAME&Action=C
• Also, Emergency Contact Number will be taken from Peoplesoft HCM. If this is blank or incorrect,
please update.
https://compass.talent.cognizant.com/psp/HCMPRD/EMPLOYEE/HRMS/c/ROLE_EMPLOYEE.HR_
EMERGENCY_CNTCT.GBL?Page=HR_EMERGENCY_CNTCT&Action=U
• Fees [There will be a fee of Rs.500 collected for Lost ID Card]
• If you are a New Hire, please contact your local Corporate Security team for your ID card.
(AdminHelpdesk@cognizant.com)

Note: All the changes done in Peoplesoft will be reflected in the app after 4 hours.

2) How to raise Access card request?

Access Card request should be raised by associates using the following navigation.

1. Login to https://onecognizant.cognizant.com
2. Click on ‘App store’.
3. In the ‘App store’ search bar, type ‘Access Card’ and search.
4. Launch ‘Access Card 2.0’ application and select Long-term/ Short-term access accordingly.
5. Seat number, City- Facility, Building- Floor- Wing, Door number and Account name will be auto
populated.
6. Click on ‘Submit’.
Note: Once the request is submitted, the request will be queued with ODC Manager for approval,
after which the request will be queued with Location admin team.
AdminHelpdesk@cognizant.com

3) How to check the status of the Access card request?

To check the status of the submitted access card request you could follow below navigation,

1. Login to https://onecognizant.cognizant.com
2. In the Appstore search bar, type ‘Access Card’ and search.
3. Launch ‘Access Card 2.0’ application
4. Select the URL “Click Here to view your access request”.

2
 5. You can now view the request history along with the Approver name and Associate
ID.

Note:

It would take about 4 business days to process the request.

The request will be pending with ODC Manager for approval until 3 business days- after that, the
request will get auto rejected.
After ODC Manager’s Approval, it will take 1 business day by Location Admin Team to process
the request.

For any access card related queries /issues, please reach out to Associate Care Team:
Vnet: 56999 | Toll Free: 000 800 440 7023 to reach admin team or drop mail to
AdminHelpdesk@cognizant.com. You can also reach your location admin team.

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3
 COGNIZANT LEARN

Table of Contents

S. No Topics Page No
1 Steps to Access Cognizant Learn 2
2 Organizational Mandatory Courses in LRN portal 2
3 Error in Launching the course 3
4 How to use Sum Total Mobile App? 4
5 Completion Porting from Cognizant Learn to Other Apps 6
6 External Certification Upload & Approval Queries 6
7 RDP & SkillUp 7

1
1) What are the steps to access Cognizant Learn application:
Cognizant learn is a learning platform where an associate could enroll and complete a course. There
are a variety of courses that Cognizant offers to its associates to upskill themselves.

One could access Cognizant learn by accessing the below link:

https://cognizantlearning.sumtotal.host/core

New joiners will only have access to Cognizant Learn after 24 hours from their date of joining.

Associates could search and enroll for different courses based on their roles/ interests and avail
certifications for all the completed courses. Each type of course would have different criteria for
completion.

We have many learning platforms along with ‘Cognizant learn’ which are provided by the organization.
Kindly refer to the ‘Be Cognizant’ link:

https://be.cognizant.com/sites/cognizant-academy/SitePageModern/772066/learning-tools-
platforms

2) What is the process of Organizational Mandatory Course in LRN portal:

Note:

• Organizational mandatory courses could be launched in LRN portal.

• Please be informed that, the courses will be assigned by the backend team and an email
trigger will be sent from ‘Office CCO mailbox’ asking you to take up the course.
• Please wait for the email trigger from ‘Office CCO mailbox’.
• Any internal email communication sent from your BU will not be addressed by us.
• New joiners will have access for LRN portal only after 7 days from their date of joining.
• Applicable only for Healthcare Department - Please check if you have active allocation for
healthcare project in ESA. You can try accessing the course after 1 week from date of
allocation to a healthcare project.

We suggest accessing the LRN portal from Chrome/ Edge browser, please follow the below steps.
1. Login to https://cognizant-console.lrn.com
2. Click on Mandatory Learning
3. Click on the relevant course to launch

You shall follow the below navigation to check the course completion status,
Login to https://cognizant-console.lrn.com/notifications/history to check the course completion status.

Please ensure to visit all the slides. Skipping/ fast-forwarding any slides will not capture the course
completion. There is no backend process to update completion.

Associates on leave are excluded from taking up the courses, only if their long leaves are submitted in
HCM portal and are approved by their supervisors.

Please find below the navigation to apply leave in HCM:

• Login to
https://compass.talent.cognizant.com/psc/HCMPRD/EMPLOYEE/HRMS/c/CT_FLUID_MNU.CT_ABS_
EES_REQ_FLU.GBL?Page=CT_ABS_SS_REQ_FLU&Action=A

2
 The leaves would be submitted for home manager's approval. Post approval, your leaves will be
reflecting in downstream portal within 24 hours. If the leave is not approved by your supervisor, it will
be auto approved on the third day from the leave date.

You could drop an email to OfficeoftheCCO@cognizant.com to share feedback on course content.

Please visit the below link for any queries on Ethics & Compliance Training,
https://be.cognizant.com/sites/ethics-compliance/SitePage/433435/ethics-compliance-training-and-
communications

3) If you face, Error in launching the course:

Technical Reasons:

Please try in an alternate browser if you face any launch issues. As we are working from home, kindly
make sure, you have an internet connection with good speed.

If you are facing any performance issues in launching the course in Cognizant learn, please access the
below link to clear the cookies and caches,

https://onecognizantbcazrapps.cognizant.com/1936/nextthink

It would redirect you to N-Cure application

>> Choose your Asset ID.
>>Frequently Used Services >> Fix to resolved system performance issue >>Run.

Please follow below navigation to enable java and flash in IE browser:

>> In the browser select the tools option>> Click ‘manage add-ons’
>> click on ‘Java/flash’ and click ‘enable’.

Now you can try accessing the below link.

Login to https://cognizantlearning.sumtotal.host/core

If you have registered to the course already then please start the course using below navigation:
1. Login to https://cognizantlearning.sumtotal.host/core/dash/home
2. Click on Self >> Learning >> Training Schedule.
3. Click on "Ongoing Activities" >>start.

If you want to register to a new course and start, please follow the below navigation:
1. Login to https://cognizantlearning.sumtotal.host/core/dash/home
2. Click on “Search” icon in home page and provide the activity code/name.
3. Click on Select >> Register.

Manual Troubleshooting steps:

If you face any issues in launching a course even in other browser, then please try the below
troubleshooting steps (Applicable only for Cognizant machines),

Steps to be performed in IE browser:

1) Open a new IE browser by closing all the existing browsers>> In the browser select the ‘tools’ option>>
Click ‘Internet’ option

3
 2) Click on ‘General’ tab >> Click on ‘Delete’ button >> check Temporary internet files, Cookies, History >>
Uncheck "Preserve Favorites Website Data" >> Click on ‘delete’
3) Click on ‘Content’ tab >> Click on ‘Clear SSL State’.
4) Click on ‘Privacy’ tab>> Uncheck "Turn on pop up blocker option">> Click on ‘Apply’>> Click on ‘OK’.

Please follow below navigation to enable java and flash in IE browser:

>> In the browser select the ‘tools’ option>> Click ‘manage add-ons’
>> click on ‘Java/flash’ and click ‘enable’.

Steps to be performed in Chrome browser:

>> Open a new Chrome browser by closing all the existing browsers.
>>Settings >> In Search settings >> Search for ‘clear browsing date’ and Choose time range as “All time”
and click “clear data”.

While launching an online course, if you get a blank screen, kindly follow below steps to activate ‘Flash’.
In the course window, on the top left corner click on the lock icon.
>> Site settings
>> Change the status of the options Flash and Java script to allow
>> come back to the course page (click on ALT+TAB on your keyboard)
>> click on reload.

Now you can try accessing the below link.

Login to https://cognizantlearning.sumtotal.host/core

4) How to use SumTotal Mobile App?

Follow the below steps to access SumTotal Mobile app for the first time.
1. Download SumTotal Mobile from your app store.
2. Add this URL when prompted http://cognizantlearning.sumtotal.host/Core/
3. Enter your Cognizant User ID & Password to login.

Note: The language the app uses are based on the language/locale settings on your mobile device. If you
select a language that is not supported, then U.S. English will be chosen by default.

Keep the following considerations in mind:

4
  You must be online during your first log-in. During the first log-in, the mobile app validates the mobile site
URL and your log-in credentials. This validation cannot be completed while you are offline. If the URL is
valid, the app saves the URL so that you do not have to enter it again.
 During your first login, your company logo does not appear on this screen as the app would not be
connected to your company's server yet. When you log-in for the second time, you will see the logo.

 Enter your Username and Password.

 Tap Sign In.
 Set a four-digit numeric PIN for offline access. Setup PIN appears only on the first-time login with the
SumTotal app in Mobile.
 The SumTotal Mobile Home page opens.

Note: The PIN is device specific. For example, if you access the app on your smartphone then later access
it on a tablet, you must create another PIN as it is a new device.

Mobile Home Page

The LEARN Mobile Home page includes several widgets like:

• Resume Learning: Provides user with quick access to all recently launched, incomplete training items.
• My Courses: Displays all incomplete, registered and assigned activities. If you register to a curriculum,
then all incomplete activities included in the curriculum gets displayed on this widget.
• Recommended Activities: Displays recommended activities based on your interests, required skills and
suggestions from others in your organization.
• My Interests: Displays activities based on the interests you have selected.

Note: All these widgets will appear only for mobile-enabled activities.

Access the Mobile Menu

Tap to view the Mobile menu.

The available menu options vary depending on the user’s role. You will see any of the following:

• Myself

 Home: Tap to access the mobile home page.

 Tasks: View incomplete, assigned tasks.
 Courses: Interact with your in-progress, downloaded, and assigned activities.
 My Checklists: Manage your observation checklists.
 Evaluation: View your assigned activity evaluations.
 Training Transcript: View your completed learning activities.

• My Team

 Team: Access your team, view profiles, and complete relevant workflows.
 Approvals: Approve or deny registration approval requests. (Steps given in pg.7)
 Observer Checklists: Manage observation checklists that have you assigned as an observer.
 Reporting: Run reports. Saved reports open with the compatible reader available on your mobile device.
Your device must be equipped with a compatible reader to view these reports.
 Sign out: Log-out from your current user sign-in page.

5
5) Process of Completion Porting from Cognizant Learn to Other Apps:

On completing the course in Cognizant Learn, check the status from the below navigation (Navigate to
Section 5 for detailed steps)

Please follow the below navigation to view the status of the course:

1. Login
to https://cognizantlearning.sumtotal.host/core/pillarRedirect?relyingParty=LM&url=https:%2F
%2FCOGNIZANTLEARNING.sumtotal.host%2Flearning%2Fapp%2Fmanagement%2FLMS_Trainin
g.aspx%3FUserMode%3D0

2. Click “Completed” tab to check the completed courses.

Once the completion is reflected in Cognizant Learn, it would take about 24 hours for the completion to get
ported to ‘My Learning’ or any other portal from ‘Cognizant learn’.

6) What is the process of External Certification Upload & Approval queries:

External/ Professional certification should be done externally and not in ‘Cognizant learn’. On successful
completion, the learning certification can be recorded in ‘Cognizant learn’ and the status of the course would
be ‘completed’.

Navigation to record an external certificate in My Learning Studio:

>> Login to https://onecognizant.cognizant.com >> Open My learning Studio.

>> Click on menu bar on top left corner >> Select My Space option.
>> Select External credentials.
>> Under the certification option, select new request.
>> Search for the certification with the course code/name.
>> Enter the required details, attach the document of the certificate, and click submit.

Note: The attached certificate will go for an approval to your supervisor. Kindly reach out to your supervisor
for approval process.

For external certificate approval:

Please follow the below navigation to approve an external certification (action to be performed only by
Supervisor),
>> Login to https://onecognizant.cognizant.com >> Open My learning Studio.
>> Click on the notification option on the top right corner (bell icon)
>> Click on ‘My Approval’ tab and approve the pending request.

Or you can also click the below link to see the pending requests,

https://onecognizant.cognizant.com/SAMLSSO/AuthServices/SignIn?ReturnUrl=%2FHome%3FGlobalAppID
%3D1738%26URL%3Dhttps%3A%2F%2Fonecognizantazrapps.cognizant.com%2F1738%2FExtCert%2FE
xternalCertificates%2FExternalCertification%2F3

6
7) What is the process of RDP & SkillUP:

Skillup is replaced for RDP. Please note that only Trainees would be able to access RDP.

Please be informed that the RDP Trainee program will be generated from backend by the RDP team. In
case the RDP-Trainee program is not generated, or you need to change the RDP-Trainee program then,
please drop an email to the below email, YOADovetailCCA@cognizant.com

The auto registered RDP program will available under RDP module, please follow the below navigation to

1. Login to
https://cognizantlearning.sumtotal.host/core/pillarRedirect?relyingParty=LM&url=https:%2F%2FCOGNIZAN
TLEARNING.sumtotal.host%2Flearning%2Fapp%2Flearner%2FRDP%2FInstance%2FViewInstances%3FU
serMode%3D0
2. You will be provided with the course details of the program.

Note: All “Proctored” and “Non-Proctored” assessment inside RDP-Trainee program alone will have 3
attempts per calendar year.
Only mandatory courses could be taken to complete RDP program.
Please ensure that the program is completed within 12 months from the date of joining. An email will be
triggered every 30 days once to ensure that the RDP-Trainee program is completed within the stipulated
timeline.

On your role confirmation, your RDP will be made inactive, and you can start accessing My Learning Studio
(SkillUp) to complete your ‘Yearly Learning Goal’.

>> Login to https://onecognizant.cognizant.com

>> Search and open ‘My learning Studio’.
>> Click on ’Menu’ on top left corner.
>> Choose ‘My Space’ and click ‘SkillUp’ >> Development Plan.

Here you can choose the skills and courses in goal fulfillment.

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