A. Employee Assistance Programs

______ are programs designed to help employees whose job performance is
suffering because of physical, mental, or emotional problems.

a. Employee Assistance Programs c. Safety Programs
b. Wellness Programs d. Managed health
_______ exists when individuals performing similar jobs for the same firm are paid
according to factors unique to the employee
a. Employee Equity c. Internal Equity
b. Team Equity d. All of the given options
_______ is solely responsible for managing individual’s career.

a. Individual b. Team c. Organisation d. HR Manager
_____________ embodies a team concept, is based on the principle of mutual

contribution by employer and employees
a. Autocratic model c. Supportive Model
b. Custodial model d. Collegial Model
“Leadership motivates the people to work and not the power of money”, this
concept is related to
a. Autocratic model c. Supportive Model
b. Custodial model d. Collegial Model
“Might is right” is the motto of

a. Autocratic Model c. Supportive Mode
b. Custodial Model d. Collegial Model
A horizontal extension of the object to increase task variety is called:

a. Job evaluation c. Job enlargement
b. Job enrichment d. Job rotation
A major problem with a task force type of management is

a. there is no logical basis for task force b. its status is too inflexible
information
c. accountability d. lack of planning
A system of retirement benefits that provides benefits like disability insurance,

survivor’s benefits, and Medicare is called.
a. Encoding c. Workers’ Compensation
b. Unemployment Compensation d. Social Security benefit
According to Herzberg, which of the following is a maintenance factor?

a. Salary b. Work itself c. Responsibility d. Recognition
Any compensation method that ties pay to the quantity or quality of work the
person produces is called
a. Gain-sharing Plan c. Compensation Plan
b. Incentive Plan d. Pay for Performance Plan
Communication begins with

a. Encoding c. Decoding
b. Idea Origination d. Channel Selection
Communication between two members of a project team from different function,

but the same level of authority is communication.
a. Upward b. Downward c. Lateral d. Diagonal
Employee evaluations are directly affected by a “supervisor’s perceptions of who is

believed to be in control of the employee’s performance – the employer or the
manager.” This theory is known as
a. Attribution Theory c. Halo Effect
b. Stereotype d. None of above options
Following are the phases of the Motivational Process except

a. Need Identification
b. Selecting Goals
c. Extinction
d. Consequences of performance Reward/punishments
At the norming stage, the team is involved in defining ______
a. Goals c. Relations
b. Roles d. None of the above
Organisation structure primarily refers to
a. how activities are coordinated & controlled
b. how resources are allocated
c. the location of departments and office space
d. the policy statements developed by the firm
The model(s) of Organisational Behaviour is (are):
a. Autocratic c. Supportive
b. Custodial d. All of the above
The philosophy that guides an organisation’s policies towards its employees and
customers is an important part of
a. Management strategy c. Organisational culture
b. Organisation behaviour d. Organisation development
Work attitudes can be reflected in an organisation through
a. Job satisfaction c. Both ‘A’ and ‘B’
b. Organisational commitment d. None of the above
Following ways can be used to avoid the high turnover of employees except
a. Use Recognition c. Use Positive Reinforcement
b. Use the money d. All of the above
Forces affecting organisational behaviour are

a. People c. Technology
b. Environment d. All of the above
Functional managers are responsible

a. for a single area of activity
b. to the upper level of management and staff
c. for complex organisational sub-units
d. for obtaining copyrights and patents for newly developed processes and equipment
In present context, challenges for OB are

a. Employee expectation c. Globalisation
b. Workforce diversity d. All of the above
Organisational behaviour is
a. A science c. A science as well as an art
b. An art d. None of the above
Organisational behaviour is a field of study backed by a body of associated with

growing concern for people at workplace
a. Theory c. Application
b. Research d. All of the above
Policies are sometimes defined as a(n)

a. Shortcut For Thinking c. Substitute For Strategy
b. Action Plan d. Substitute For Management Authority
Protection from discrimination, safe working conditions and union formulation are
rights, provided to employees is ____ .
a. Contractual c. Statutory
b. Individual d. Organisational
Strategic planning as a broad concept consists of

a. corporate strategy and business strategy
b. strategy formulation and strategy implementation
c. inputs and outputs
d. environmental analysis and internal analysis
Stress can affect not only your health but also other aspects of your life. What else
can be affected by stress?
a. Family relationships c. Your attention to safety
b. Work performance d. All of the given options
The _____ is based on the environment. Though _____ like thinking, expectations
and perception do exist, and they are not needed to manage or predict behaviour.
a. Behaviouristic approach, Cognitive processes
b. cognitive processes, behaviouristic approach
c. Social cognitive, behaviouristic approach
d. Cognitive processes, social cognitive
The ________ leadership style is an expression of the leader’s trust in the abilities of
his subordinates.
a. Participative c. Authoritarian
b. Delegative d. All of the above
The 360-degree appraisal

a. works best in large organisations
b. provides feedback from a verity of individuals
c. aids in developing competitive intelligence
d. diminishes the effect of development in the appraisal process
The evaluator uses a list of behavioural descriptions and checks of those behaviours
that apply to the employee. This method of appraisal is called
a. Forced-Choice Appraisal
b. Forced Distribution Appraisal
c. Checklist Appraisal
d. Behaviourally Anchored Rating Scales
The field of organisational behaviour examines such questions as the nature of

leadership, effective team development, and
a. Interpersonal conflict resolution; motivation of individuals
b. Organisational control; conflict management
c. Motivation of individuals; planning
d. Planning; development
The field of organisational behaviour is primarily concerned with

a. The behaviour of individual and groups
b. How resources are effectively managed
c. Control processes and interactions between organisations,
external context
d. Both a and c
The problem-solving process begins with

a. clarification of the situation c. identification of the difficulty
b. establishment of alternatives d. isolation of the cause
The purpose of job enrichment is to
a. expand the number of tasks an individual can do
b. increase job efficiency
c. increase job effectiveness
d. All of the given options
The study of organisation behaviour has certain basic assumptions. They are
a. An industrial enterprise is an organisation of people
b. These people must be motivated to work effectively
c. The goals of the employee and the employer may not necessarily
coincide
d. All of the above
The trust is _______ based on the behavioural predictability that comes from a
history of interaction
a. Deterrence-based c. Identification-based
b. Knowledge-based d. None of the given options
Total compensation constitutes of

a. direct rewards c. both of the given options
b. indirect rewards d. none of the given options
Unsafe acts can be reduced through all of the following methods except:
a. Job rotation c. Training
b. Screening d. All of the above
Upward appraisal is done by

a. Immediate Supervisor c. Subordinates
b. Peers d. All of the above
We can define as activities people perform to acquire, enhance, and use power and
other resources to obtain their preferred outcomes in a situation of uncertainty or
disagreement.
a. Organisational politics c. Collective bargaining
b. Executing authority d. Position power
Which of the following forms the basis for the autocratic model of OB
a. Obedience c. Power
b. Authority d. Dependence on boss
Which of the following frameworks is based on the expectancy, demand and

incentive concepts
a. The cognitive framework c. The social learning framework
b. The behaviouristic framework d. The supportive framework
Which of the following frameworks is used in the development of the overall model
of OB?
a. The cognitive framework c. The social learning framework
b. The behaviouristic framework d. All of the above
Which of the following is not correct for the organisational behaviour?

a. Organisational behaviour is an integral part of management
b. Organisational behaviour is a disciplinary approach
c. Organisational behaviour helps in analysis of behaviour
d. “Organisational behaviour is goal-oriented
Which of the following personality characteristics are associated with people who
are likely to exhibit violent behaviour on the job?
a. Neurotic b. Optimistic c. Extraverted d. Type A
Which of these suggestions is an effective way to deal with stress?

a. Meditation c. Talking with others
b. Exercise d. All of the given options

A. Employee Assistance Programs

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A. Employee Assistance Programs

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______ are programs designed to help employees whose job performance is

suffering because of physical, mental, or emotional problems.

_______ is solely responsible for managing individual’s career.

_____________ embodies a team concept, is based on the principle of mutual

“Might is right” is the motto of

A horizontal extension of the object to increase task variety is called:

A major problem with a task force type of management is

A system of retirement benefits that provides benefits like disability insurance,

According to Herzberg, which of the following is a maintenance factor?

Communication begins with

Communication between two members of a project team from different function,

Employee evaluations are directly affected by a “supervisor’s perceptions of who is

Following are the phases of the Motivational Process except

Forces affecting organisational behaviour are

Functional managers are responsible

In present context, challenges for OB are

Organisational behaviour is a field of study backed by a body of associated with

Policies are sometimes defined as a(n)

Strategic planning as a broad concept consists of

The 360-degree appraisal

The field of organisational behaviour examines such questions as the nature of

The field of organisational behaviour is primarily concerned with

The problem-solving process begins with

Total compensation constitutes of

Upward appraisal is done by

Which of the following frameworks is based on the expectancy, demand and

Which of the following is not correct for the organisational behaviour?

Which of these suggestions is an effective way to deal with stress?

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