QUIZ 1 (9,6)

1. “Healthier is at her desk when she receives Jay’s e-mail” is an example of ..

a. Channel in written application
b. Channel in oral application
c. Environment in oral application
d. Environment in written application
2. Communication can be defined as …
a. Message
b. Tranfering messages
c. The process of understanding and sharing meaning
d. Understanding
3. “Jay writes an email to Heather '' is an example of …
a. Feedback
b. Sources in oral application
c. Sources in written application
d. Channel in written application

4. Which of the following most correctly describes the order of the communication process?
A. The sender has an idea, the receiver decodes the message, the receiver gets the
message
B. The sender has an idea, the sender encodes a message, the sender transmits
the message, the receiver gets the message
C. The sender transmits the message, the sender encodes the message, the receiver
sends feedbacks
D. The sender transmits the message, the sender receivers feedback, the receivers
decodes the message

5. Fill the blank:

As part of the Design Thinking Process, the ….mode includes observe, engage, and
immerse actions
A. Empathize
B. Define
C. Ideate
D. Test

6. …..once meant happy or carefree; today it refers to homosexuality

A. Happiness
B. Gay
C. Nice
D. Pleasant

7. “ A system of symbols, words, and/or gestures used to communicate meaning” is called

A. Interaction
B. Code
C. Communication
D. Language
8. The action of sorting competing messages, or choosing stimuli which is one very
important part of perception and awareness, is called …
A. Selection
B. Chance
C. option
9. …. Are ideas based on our previous experiences and convictions and may not necessary
on logic or fact
A. Value
B. Belief
C. Attitude
D. Nonverbal communication

10. Five types of communication contexts

A. extrapersonal , situation, group, public, and mass communication
B. Extrapersonal, interpersonal, group, public, and mass communication
C. Intrapersonal, interpersonal, group, public and mass communication
D. Intrapersonal, personal, group, public, and mass communication
11. To empathize, we immerse, which means….
A. We view users and their behavior in the context of their lives
B. The foundation of a human-centered design process
C. We interact with and interview users through both scheduled and short intercept
encounters
D. We experience what your user experience

12…… refer to the intentional and unintentional ways a primary message is communicated.
This may include vocal inflection, gestures and posture, or rate of speech that influence the
interpretation or perception of your message
A. Primary messages
B. Secondary messages
C. Auxiliary messages
D. Report
13. Which of the following is a tangible benefit of effective communication in an
organization?
A. Improved response from employees and supervisors
B. All of the above
C. Increased productivity
D. Faster problem solving
14. Your ….is how you feel about yourself, your feelings of self-worth, self-acceptance, and
self-respect.
A. Self-image
B. Self-esteem
C. Self-concept
D. Physical characteristics
15. The …. As you may guess, it used to capture the attention of your audience. While it
may be used anywhere in your messages, it is especially useful at the outset
A. Residual message
B. Introduction
C. Body
 D. Attention statement
16. …is the mode during your design process in which you focus on idea generation
A. Define
B. Ideate
C. Test
D. Empathize
17. A(n) ……is your immediate disposition toward a concept or an object
A. Beliefs
B. Nonverbal communication
C. Attitude
D. Value
18. ….. Refer to the intentional content, both verbal and nonverbal. These are the words or
ways you choose to express yourself and communicate your message
A. Report
B. Secondary messages
C. Auxiliary messages
D. Primary messages
19. The …….is composed of messages the receiver sends back to the source
A. Conversation
B. Noise
C. Channel
D. feedback
20. ….. Refer to the intentional content, both verbal and nonverbal. Your audience will form
impressions of your intentional messages, both negative and positive, over which you have
no control
A. Report
B. Secondary messages
C. Auxiliary messages
D. Primary messages
21. Your …..is how to see yourself, how you would describe yourself to others
A. Self-esteem
B. Consistent
C. Self-concept
D. Self-image
22. During the Design Thinking Process, in which mode you make your idea real?
A. Define
B. Prototype
C. Ideate
D. Test
23. ……..is the foundation of a human - centered design process
A. Immerse
B. Observe
C. Empathy
D. Engage
24. Empathy Map includes:
A. Touch, listen, Talk and silent
B. Hear, analyze, see, touch and do
C. Hear, think, see, feel, do and say
 D. Listen,do, see and talk
25. In a public speaking situation, the source is …
A. Audience
B. The person giving the speech
C. coordinator

26. When you create a message, it is often helpful to think of it as having five parts:
A. Attention statement; Introduction; Body; Analyzing situation; Residual message
B. Attention statement; Analyzing situation; Body; Conclusion; Residual message
C. Introduction; Body; Conclusion; Bonus; Residual message
D. Attention statement; Introduction; Body; Conclusion; Residual message

27. Self-concept is
A. your communications skills help you to understand others
B. your sense of self and awareness of who you are-in many ways.
C. your opinion

28. Design Thinking Process includes:

A. Empathize, Define, Analyze, Prototype, Test
B. Define, Empathize, Analyze. Protype, Test
C. Empathize, Define, Ideate, Prototype, Test
D. Empathize, Analyze, Ideate, Test

29. Group communication is generally defined as involving

A. 8-10 people
B. 3-8 people
C. 3-5 people
D. 2-5 people

30. What are the brands you are wearing? What do you think they say about you? Do you
feel that certain styles of shoes, jewelry, tattoos, music, or even automobiles who you are?”
Can be used an examples of ………
A Their concept
B Your concept
C Self-concept

31. In your ……. you will make a clear statement your topic. this is also the time to establish
a relationship with your sudence
A attention statement
B residual message
C introduction
D body

32. Your ……… include your eye color, hair length, height, and so forth
A seff mage
B self concept
C physical characteristics
D self-esteem

33. ……….. mode is when you unpack and synthesize your empathy findings into compelling
needs and insights, and scope a specific and meaningful challenge
A Test
B Empathize
C Define
D. Ideate

34. A series of essential components conclude

A Source, Message,Channel, Receiver, Feedback, Environment, Context, Interference
B Source, Message, Channel, Receiver, Feedback, Environment, Nonverbal
Communication, Contot, Interference
C Source, Message, Channel, Feedback, Environment, Nonverbel, Communication Context,
Interforence
D Source, Message, Channel, Receiver, Feedback, Environment, Nonverbal,
Communication

35. Design Thinking is an approach to addressing challenges in a thoughtful and fun way,
where you get to apply the 4Cs ………….. To your
A collaboration, challenge, critical thinking, and constructive conflict
B collaboration, creativity, critical thinking, and communication
C collaboration, challenge, critical thinking, and communication
D collaboration, creativity, challenge, and communication

36. When you have too many ideas, you can use “......." statements
A How must we?
B How can we?
C What should we ?
D How might we?

37. What is called "methodology for creative problem solving. You can use it to inform your
own teaching practice or you can teach a to your students as a framework for
A Brain storming
B SMART
C Design thinking
D Eisenhower Matrix

38. As a communicator, you are responsible for being prepared and being ethical. Being
prepared includes being organised, clear, concise, and punctual.
A Red
B Golden
C Blue

39. The … is the way in which a message or messages travel between source and receiver
A Convernation
B Noise
C Environment
D Channel

40. At the end of the message, your ………. should provide the audience with a sense of
closum by summarising your man points and relating them to the overall topic
A attention statement
B conclusion
C introduction
D residual message
E body

41. Written communication involves the same ….. basic elements an oral communication
A. 8
B. 5
C. 3
D. 4

42. ……… are those that anne from within one's self, such on boing hungry
A External stimuli
B Selective attention
C Internal stimuli

43. …….. are core concepts and ideas of what we consider good or bad, right or wrong or
what is worth the sacrifice
A Values
B Attitude
C Beliefs
D No correct answer

44. Semantic triangle includes

A Member, Leader, Power
B Thought, Subject/object, Word
C Empathize, Subject/object, Action

45. "Henther expects Jeny to send an email with the call-in information for the call Jany
expects to do so, and does” is an example of …….
A channel in written application
B context in oral application
C channel in oral application
D context in written application

46. Two Models of Communication include

A constructivist model + informational model
B transactional process + constructivist model
C No correct answers
D transactional process + informational model
47. ……….. is an activity, skill and art that incorporates lessons learned across a wide
spectrum of human knowledge
A Understanding
B Studying
C. Communication
D. Transferring

48. Effective communication takes

A Listen, shoring. communicate
B Preparation, practice, persistence
C Leaming, contact, tolking

49. To empathize, we engage which means ………..

A the foundation of a human centered design process
B we interact with and interview users through both scheduled and short intercept
encounters
C we view users and their behavior in the context of their ives
D we experience what your user experiences

50. After the introduction comes the …….. of your message. Here you will present your
message in detail, using any of a variety of organizational structure
A residual message
B introduction
C body
D. attention statement

QUIZ 2 (9.8)
link quizlet
1. …..refers to manners and behaviour considered acceptable in social and business
situations
a. Greetings
b. Protocol
c. Etiquette
 d. introduction

2. Why there is no standard definition of social class exits that applies to all countries?
a. Because people in different countries speak different languages
b. Because people in different cultures have different living standards
c. Because people in different cultures have their own way of identifying the
classes
d. Because people in different cultures likes differents things

3. Which is NOT a goal when delivering negative news, in person or in written form?
a. Help the receiver understand and accept the news
b. Maintain trust and respect for the business or organzation and for the receiver
c. Be clear and concise in order not to require additional clarification
d. Get straight to the point and keep it short

4. What is defined as communication within and between business that involves people
from more than one culture?
a. Interpersonal business communication
b. International business communication
c. Multinational business communication
d. Intercultural business communication

5. …..are ways of being that allow us to see, perceive, and reason through our own
cultural awareness
a. Cultures
b. Mindsets
c. Ethnocentrism
d. Confidences

6. In intrapersonal communication, with whom do we communicate?

a. We communicate though the intranet
b. We communicate with ourselves
c. We communicate with others
d. We communicate with the customers

7. What is the socialization process you go through to adapt to your society?

a. It is cultural interaction
b. It is acculturaltion
c. It is intercultural
d. It is enculturation

8. According to Schutz, people who crave the spotlight of attention and are highly
motivated to seek belonging are called ……
a. Oversocials
 b. Social person
c. Personal individual
d. Undersocials

9. According to Schutz, people who may be less likely to seek interaction, may prefer
smaller groups, and will generally not be found on center status are called…..
a. Undersocials
b. Social person
c. Oversocials
d. Personal individual

10. What is the process by which the two cultures learn and adapt materials and adopt
pratices from each other?
a. It is interaction
b. It is confusion
c. It is diffusion
d. It is copying

11. Schutz defines people who seek limited interaction as….

a. Underpersonals
b. Personal individual
c. Autocrats
d. overpersonals

12. Schutz defines people who have a strong need to be liked and constantly seek
attention from others as ….
a. Overpersonals
b. Autocrats
c. Personal individual
d. underpersonals

13. Schutz calls a man who strikes a healthy balance between being withdrawn and being
the constant center of attention as ….
a. Social person
b. Personal individual
c. Oversocial
d. undersocial

14. ….places the negative news at the beginning of the message

a. The internal communication
b. The indirect approach
c. The external communication
d. The direct approach
15. What is the term which refers to “ the interpenetration of the global and the local,
resulting in unique outcomes in different geographic areas” (Robertson,2001)?
a. It is Glocalization
b. It is Cosmopolitan
c. It is Grobalization
d. It is Globalization

16. Which is NOT a goal when delivering negative news, in person or in written form?
a. Reduce the anxiety associated with the negative news to increase
comprehension
b. Maintain the relationship, even if a formal association is being terminated
c. Do not spend much time on it because we cannot do much about it
d. Achieve the designated business outcome

17. According to Leon Festinger, when we evaluate ourselves in relation to our peers of
similar status, similar characteristics , or similar qualities, we engage in …..
a. Social comparisons
b. Intrapersonal
c. Self-evalution
d. self-concept

18. In some cultures, what are taken seriously that you need to include on your business
card?
a. My email address, full name, and cell phone number in addition to my
company name
b. My name, email, and home address in addition to my company name
c. My name, nickname, and email in addition to my company name
d. My position and titles or degrees in addition to my company name

19. In Japan or South Korea, we should…….

a. Shake hands when presenting business cards
b. Use both hands when presenting business cards
c. Smile when presenting business cards
d. Tell our names when presenting business cards

20. What is “the process of adjusting and adapting to a new and different culture”
(Hazuda, Stern, &Hoffner, 1988)?
a. It is enculturation
b. It is the social situation
c. It is acculturation
d. It is cultural interaction
21. What “focuses on the imperialistic ambitions of nations, corporations, organizations,
and the like and their desire, indeed need, to impose themselves on various
geographic areas” (Ritzer,2003)?
a. It is localization
b. It is glocalization
c. It is globalization
d. It is grobalization

22. What is “the spread of ways of life across the world both socially and in business”
(Ritzer,2003)?
a. It is business globalization
b. It is business glocalization
c. It is business development
d. It is business cosmopolitan

23. In most countries of Southeast Aisa, Africa and the Middle East, why should we
avoid presenting the card with your left hand?
a. Because we shake hands with our left hand
b. Because it is the rule
c. Because we will use our left hand to keep things
d. Because the left hand is reserved for taking care of bodily functions

24. What may have an impact on the success of intercultural communication encounters?
a. Positions and status
b. Language skills
c. Appearance
d. Family status

25. To avoid confusion or misinterpretation, we should ….

a. Talk loud and clear
b. Be precise and specific
c. Be polite and respectful
d. Explain as much as possible

26. An important aspect of business protocol is the proper procedure for exchanging…..
a. Papers
b. Pens
c. Emails
d. Business cards
27. ……is the sharing and understanding of meaning between individuals, departments,
or representatives on the same business
a. Intrapersonal
b. Interpersonal
c. Internal communication
d. External communication

28. In a negative new message, the part that refocuses attention on a solution strategy, an
alternative, or the subsequent actions that will take place called………
a. Explanation
b. Redirect
c. Buffer or cushion
d. Negative news

29. What is “the belief that your own cultural background, including ways of analyzing
problems, values, beliefs, language, and verbal and nonverbal communication, is
correct and superior to others”?
a. It is enculturation
b. It is ethnocentrism
c. It is cultural interaction
d. It is acculturation

30. What type of message which delivers news that the audience does not want to hear,
read, or receive?
a. The unsolicited messages
b. The positive messages
c. The negative messages
d. The neutral messages

31. “What we perceive ourselves to be ,” (McLean, S.,2005) and involves aspects of

image abd esteem of ourselves is called…..
a. Self
b. Self - evaluation
c. Self-concept
d. Intrapersonal

32. ….. Places the negative new between a positive introduction, sometimes called a
“buffer” or cushion, and a conclusion
a. The indirect approach
b. The external communication
c. The internal communication
d. The direct approach
33. …..shift the burn of responsibility from themselves to others, looking to others for a
sense of control (Schutz, W., 1966)
a. Abdicrats
b. Democrats
c. Oversocials
d. Undersocials

34. What refers to the self-talk of intrapersonal communication?

a. Self-concept
b. Self-evulation
c. Social comparisons
d. Internal monologue

35. Aspects of protocol related to successful intercultural communication include

telephone manners and cyberspace etiquette, sometimes references…..
a. Emoticons
b. Netiquette
c. Correspondence
d. politeness
e.
36. …..is the sharing and understanding of meaning between individuals, departments, or
representatives of the business and parties outside the organization
a. External communication
b. Interpersonal
c. Intrapersonal
d. Internal communication

37. The verbal and/or nonverbal response to a message is called….

a. Reply
b. Comment
c. News
d. Feedback

38. The first part of a negative news message, verbal or written , involving neutral or
positive information, is called….
a. Redirect
b. Negative news
c. Explantion
d. Buffer or cushion

39. Which is NOT part of the checklist for delivering a negative message?
a. Clear understanding of the audience’s title or position
b. Clear understanding of message
 c. Clear goal in mind
d. Clear understanding of procedure and protocol

40. The communications with one’s self, and that may include self-talk, acts of
imagination and visualization , and even recall and memory can be defined as…..
(McLean,S.,2005).
a. Nonverbal communication
b. Interpersonal communication
c. Verbal communication
d. Intrapersonal communication

41. …..refers to customs and regulations dealing with diplomatic, etiquette and courtesies
expected in official dealings with persons in varous cultures
a. Etiquette
b. Introduction
c. Protocol
d. greetings

42. First ……..are made only once but are remembered for a long time
a. Impressions
b. Handshakes
c. Talks
d. greetings

43. What is now the common term to replace international or intercultural business
communication when speaking of common business from different countries?
a. Local business communication
b. Multinational business communication
c. Interpersonal business communication
d. Global business communication

44. Edward T. Hali defined the communication between persons of different cultures
as….
a. Interpersonal communication
b. International communication
c. Intercultural communication
d. Multinational communication

45. According to Schutz, the three interpersonal needs are …

a. Need for power, need for trust, and need for money
b. Need for power, need for trust, and need for control
c. Need for affection, need for trust, and need for belonging
d. Need for affection, need for control, and need for belonging/inclusion
46. In non-English speaking countries, have the information on your card printed in
English on one side and in …..on the other
a. The local language
b. French
c. Chinese
d. spanish

47. What is the structure through which the communication is formulated and interpreted?
a. It is feedback
b. It is context
c. It is communicator
d. It it culture

48. We may choose to define …….as one’s own sense of individual, personal
characteristics, motivations, and actions (McLean,S.,2005).
a. Us
b. Self
c. Yourself
d. Me

49. To avoid legal problems when communicating bad news, we should

a. Avoid abusive language or behavior
b. All of the above
c. Avoid contradictions and absolutes
d. Maitain respect and privacy
e. Avoid confusion or misinterpretation

50. What is the idea that when traditional barriers among people of differing cultures
break down, emphasizing the commonality of human needs, one culture will emerge,
a new culture to which all people will adhere?
a. It is "multinational culture"
b. It is "international culture"
c. It is "world culture"
d. It is "countries culture"
 FINAL
1.
2. To have a difficult conversation or read bad news, set aside a special time
when you will not be disturbed. Close the door and turn off the TV, music
player, and instant messaging client.
→ set aside a special time

3. Wait until it is your turn to respond, and then measure your response in
proportion to the message that was delivered to you. Reciprocal turn-taking
allows each person have his say
→ Example of Take turns

4. Keep silent while you let the other person “speak his piece.” If you are reading, make
an effort to understand and digest the news without mental interruptions.
Here is an example of ….
a. Take turns
b. Don’t interupt
c. Set aside a special time

5. Written communication involves the same …… basic elements as oral

communication, but it is often asynchronous.
a. 3
b. 4
c. 5
d. 8