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    Telephoning in English

    Uploaded by

    Catherine Arkell
    This document provides information about making phone calls in English, including common phrases used. It presents 10 common phone greeting and identification phrases and matches them to their purposes. It then presents another 10 phone phrases involving making and changing appointments and matches those to similar meanings. It provides examples of what one might say when calling to change an appointment or experiencing problems with a mobile phone. Finally, it includes a role play activity where students practice phone conversations in given situations.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Telephoning in English

    Uploaded by

    Catherine Arkell
    31 views2 pages
    This document provides information about making phone calls in English, including common phrases used. It presents 10 common phone greeting and identification phrases and matches them to their purposes. It then presents another 10 phone phrases involving making and changing appointments and matches those to similar meanings. It provides examples of what one might say when calling to change an appointment or experiencing problems with a mobile phone. Finally, it includes a role play activity where students practice phone conversations in given situations.

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    This document provides information about making phone calls in English, including common phrases used. It presents 10 common phone greeting and identification phrases and matches them to their purposes. It then presents another 10 phone phrases involving making and changing appointments and matches those to similar meanings. It provides examples of what one might say when calling to change an appointment or experiencing problems with a mobile phone. Finally, it includes a role play activity where students practice phone conversations in given situations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    31 views2 pages

    Telephoning in English

    Uploaded by

    Catherine Arkell
    This document provides information about making phone calls in English, including common phrases used. It presents 10 common phone greeting and identification phrases and matches them to their purposes. It then presents another 10 phone phrases involving making and changing appointments and matches those to similar meanings. It provides examples of what one might say when calling to change an appointment or experiencing problems with a mobile phone. Finally, it includes a role play activity where students practice phone conversations in given situations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    Telephoning in English

    Making contact on the telephone involves many different phrases.


    Connect the telephoning phrases 1-10 with the aims of each phrase
    a-j.
    1. Is that ….(NAME)? a. Saying why someone can’t come to the phone
    2. Yes, speaking. b. Asking for identification of the caller.
    3. Hello. This is (NAME + from COMPANY) c. Confirming your identity.
    4. Could I speak to (NAME)? d. Checking who has answered the phone.
    5. Who’s calling please? e. Asking to speak to someone.
    6. I’ll just put you through. f. Answering the phone/confirming your identity
    7. I’m sorry the line is busy. g. Offering to help
    8. Will you hold? h. Saying that the person is already on the phone
    9. I’m afraid he/she isn’t available/here today. i. Asking someone to wait
    10. Can I help you? j. Saying you will connect their call

    Answering the phone, making and changing appointments.

    Work in pairs. Look at standard telephone phrases 1-10 and match them to the phrases with the
    same meaning a-j

    1. Claire Roberts speaking. a. Yes, that would be fine.


    2. I’d like to speak to Ms Lanson, please. b. Can I take a message?
    3. I’m sorry, her line is engaged. c. I’m afraid I’m busy then.
    4. Would you like to leave a message? d. Would next Tuesday be convenient for you?
    5. Would you mind spelling that, please? e. I’m sorry her line is busy.
    6. The reason I’m phoning is to… f. Could you spell that, please?
    7. What time would suit you? g. This is Claire Roberts.
    8. Could you make it next Tuesday? h. The reason I’m calling is to…
    9. I’m afraid I’m not available then. i. Could I speak to Ms Lanson, please?
    10. Yes, Thursday suits me fine. J. What time would be convenient for you?

    Imagine you need to call and change an appointment. What could you say?

    __________________________________________________________________________________
    __________________________________________________________________________________
    __________________________________________________________________________________
    __________________________________________________________________________________

    Imagine you are using a mobile phone and you are having a few problems. What could you say?

    __________________________________________________________________________________
    __________________________________________________________________________________
    __________________________________________________________________________________
    __________________________________________________________________________________

    Work in pairs, say what the underlined words and phrases mean.

    1. I’m afraid I’m tied up all day on Thursday.


    2. Can you get back to me first thing tomorrow?
    3. Just a minute. I’ll put you through.
    4. We were cut off earlier.
    5. Could you read that back to me?
    6. The line’s busy. Will you hold?
    7. There’s some interference. I’ll hang up and call you again.
    8. The line’s very faint. Could you speak up a bit?
    9. Could you bear with me for a minute?
    10. Could we put off our meeting? Something important has come up.

    ROLE PLAYS - Work in pairs, Student A and Student B. Role-play the telephone calls.

    STUDENT A - Situation 1 Situation 2


    Phone Acorn Chemicals You work for Commercial Insurance
    Ask to speak to these people: Deal with incoming phone calls.
    John Anderson Extension 531 Sue Waite in a meeting
    Dr Rubin Research Department Ms Johnson at lunch

    STUDENT B - Situation 1 Situation 2


    You work for Acorn Chemicals. Phone Commercial Insurance
    Deal with incoming phone calls. Ask to speak to these people:
    Extension 531 engaged Sue Waite Customer Services Department
    Dr Rubin on holiday Ms Johnson Marketing Department

    September September
    12 Monday 15 Thursday
    Work in groups of 3.
    1. Write your arrangements for
    next week in the diary below.
    Include a one-day business trip, 13 Tuesday 16 Friday
    two meetings, a business lunch
    and two other appointments.
    Then phone two colleagues to
    make an appointment with them. 14 Wednesday 17 Saturday 18 Sunday
    2. Your programme has changed.
    Phone your two colleagues to
    change the appointments.

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