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    Local Studies

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    A Boosted Cat
    The document summarizes three studies related to customer satisfaction and service quality: 1. The first study examines service quality and customer satisfaction at Fastapasta branches in Davao City. It discusses how customer satisfaction is key to business success and loyalty. 2. The second study looks at the impact of service quality on customer satisfaction in the service industry. It notes the growing importance of services and need for innovative processes to attract and retain customers. 3. The third study analyzes customer satisfaction with the quality of services at a department store in Batangas City, Philippines. It discusses the retailer's goal of providing the best customer service and treating customers like guests. Measuring satisfaction is complex and requires exceptional service

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    Local Studies

    Uploaded by

    A Boosted Cat
    687 views2 pages
    The document summarizes three studies related to customer satisfaction and service quality: 1. The first study examines service quality and customer satisfaction at Fastapasta branches in Davao City. It discusses how customer satisfaction is key to business success and loyalty. 2. The second study looks at the impact of service quality on customer satisfaction in the service industry. It notes the growing importance of services and need for innovative processes to attract and retain customers. 3. The third study analyzes customer satisfaction with the quality of services at a department store in Batangas City, Philippines. It discusses the retailer's goal of providing the best customer service and treating customers like guests. Measuring satisfaction is complex and requires exceptional service

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    The document summarizes three studies related to customer satisfaction and service quality: 1. The first study examines service quality and customer satisfaction at Fastapasta branches in Davao City. It discusses how customer satisfaction is key to business success and loyalty. 2. The second study looks at the impact of service quality on customer satisfaction in the service industry. It notes the growing importance of services and need for innovative processes to attract and retain customers. 3. The third study analyzes customer satisfaction with the quality of services at a department store in Batangas City, Philippines. It discusses the retailer's goal of providing the best customer service and treating customers like guests. Measuring satisfaction is complex and requires exceptional service

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    687 views2 pages

    Local Studies

    Uploaded by

    A Boosted Cat
    The document summarizes three studies related to customer satisfaction and service quality: 1. The first study examines service quality and customer satisfaction at Fastapasta branches in Davao City. It discusses how customer satisfaction is key to business success and loyalty. 2. The second study looks at the impact of service quality on customer satisfaction in the service industry. It notes the growing importance of services and need for innovative processes to attract and retain customers. 3. The third study analyzes customer satisfaction with the quality of services at a department store in Batangas City, Philippines. It discusses the retailer's goal of providing the best customer service and treating customers like guests. Measuring satisfaction is complex and requires exceptional service

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    LOCAL STUDIES

    1. SERVICE QUALITY AND CUSTOMER SATISFACTION OF FASTAPASTA


    ATBP. BRANCHES IN DAVAO CITY
    Published: March 2020
    Author: Dablo, Cheilyn B and Mamboyo, Karylle D
    Customer satisfaction is a key factor of success for any business, and it is essential for
    building long-term customer relationships. It can be defined as when the customers’
    expectation of the service provided matches their perception of the actual service
    received. Customer satisfaction is an important instrument to create and maintain loyal
    customers. and as a result, for loyal customers, contribute towards high repeated
    purchase, which means increasing revenues and profits.
    Link: https://www.studocu.com/ph/document/sti-college/accountancy/service-quality-
    and-customer-satisfaction-as-of-march/17103653
    2. Impact of Service Quality on customer Satisfaction
    Author: Ehigie C. Johnson and Jesse S. Karlay
    Published: 2018
    In recent decades the service industry has grown in importance, and manufacturing has
    declined. The service sector accounts for 70% of the employment in all OECD member
    states, making most countries dependent on the service sector. More insights into
    innovative service processes are needed. Companies continuously seek for new and
    innovative ways to offer service quality, and differentiate their service offerings. This is
    used as a competitive advantage to attract and retain customers and make a profit
    through skill exchange and customer co-creation.
    Link: https://www.diva-portal.org/smash/get/diva2:1246475/FULLTEXT01.pdf

    3. Customer Satisfaction on the Quality Services of one Department Store in


    Batangas City, Philippines
    Author: Anna Margarita M. Agulo and Katrina M. Agno
    Published: April 2015
    We got it all for you‖ is the most known tagline from the most productive founding retail
    center all over the Philippines. From the start of putting up this Department Store, their
    main goal is unchangeable: 'to give customers the best quality services they have. And
    from that, it is undeniable that they give the best quality service by the success they
    gained and had the opportunity to put up more branches in different places all over the
    country, like in Batangas City. But customers as known have different tastes in terms of
    buying the product and being satisfied from what they bought. Measuring customer
    satisfaction is a complicated process. It is not just providing a customer need but giving
    them an exceptional service through a highly motivated and well-trained team, good
    quality product, environment friendly facilities and an expert service provider that will
    treat them as guest‖ not just a customer.
    Link: https://research.lpubatangas.edu.ph/wp-content/uploads/2015/04/APJARBA-2015-
    1-001-Customer-Satisfaction-on-the-Quality-Services-of-one-Department-Store-in-
    Batangas-City.pdf

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