Sociomile Introduction by Ivosights 2021

PT.
Ivonesia Solusi Data

Ivosights is a local/Indonesia Start Up company
that provides an integrated customer
engagement platforms to help clients manage
their interaction with the customers across
customer journeys and online channels.
Ivosights is currently managing more than 100

brands and has been awarded as Top 25
Customer Engagement Management provider in
Asia Pacific 2017 by APAC CIO Outlook Magazine.
Since we're facing the digital era, customers
now have a lot of channels to learn
about the product and engage with
companies
Therefore, the challenge for companies is
how to deliver consistent and
integrated service quality in every
channel
That’s why you can’t miss having
omni-channel customer service
in your pocket nowadays
Why omni channel customer service is important?
With omni channel customer service, you can
give customers more cohesive and integrated
experience, free of restrictions no matter how
they reaches out to you.
We get the idea how an omni-channel customer service
is so important for our business.
Now let’s take a look how our platform can be an ideal
platform to do it!
An omnichannel customer care platform that
integrates 11 digital channels into one
dashboard to help you serve customers
and monitoring conversations easily
and promptly.
Can be access and manage by multi agents,

with a real-time agent’s performance
monitoring system
sociomile support channel
WHY SOCIOMILE?
Save more time and cost
No need to access different platform. Work can be
done efficiently because all conversation from
various channels will appear in one dashboard
so that your agents can easily manage, track, and
reply to them as soon as possible.
1 2 3 4 5 6 7 8
Take more time, need more agents, spend more cost
sociomile
Take less time, need less agents, spend less cost
sociomile
User-Friendly System
With a technology that can convert all incoming
emails, social media mentions, hashtags and
comments into tickets (ticketing system)
1 2 3 4 5 6 7 8
You can organize your conversation
easily by prioritize, categorize and
assign them
Monitor your team
Optimize your helpdesk by monitoring your agent's
performance in real-time and get the detailed report
periodically
1 2 3 4 5 6 7 8
Through Report feature provided by
Sociomile, You can check the productivity,
customer experience, and your agents’
workload straight out of the box.
This feature gives you complete data in the

forms of tables, charts, and so forth that
can be downloaded into a spreadsheet file.
While Dashboard Monitoring will serve
you with an overall easy to read
performance report of your agents daily.
Where you can monitor:
• Agent activity
• Total incoming tickets
• Ticket status
• Where channels are the tickets coming
from
• CSAT percentage
Publish Easily
When you have many different accounts from various
social media, it can be very hassling and waste too
long to publish a post on it one by one
Publish feature will make it possible for you to

publish it all at once
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You only need to scheduled the time and let
Sociomile publish them automatically.
Integrated with Ripple10
engage faster with your audience based on
Ripple10 finding that collects conversation beyond
your own channel.
1 2 3 4 5 6 7 8
It’s not only for customer service, but we can also
ride in the momentum that potentially becomes
conversation buzz/viral content
“jam segini laper, gak ada lauk, warung udah

pada tutup” ripple10
“Restoran kita sih buka 24 jam kak, DM

alamatnya nanti kita kirimin paket combo
kita ya” sociomile
API integration
easily integrate Sociomile with any existing data
system with API & API integration.
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Customized Services
We took our privilege as a local company to be one of
our specializations. Where you can get a personalized
service based on your needs, such as:
report update schedule, report format, provide team
and agents, and scaling up service scope
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Digital Call Center
digital end-to-end service from customer service
platform to experienced agents to help you managing
your customer
1 2 3 4 5 6 7 8
business process platform agent outsourcing
outsourcing
providing professional provide digital platform provide professional

digital call center agent with multi-channel agents with avid skill
who are supported with features, multi agents, and experience in
omni-channel system in ticketing system, KPI, handling/interacting
adequate place and and reporting tool with digital audience
facilities
That’s why we also provide you with
Inbound and Outbound Call Centers
which can be integrated with our omni-channels single ticketing system.
With a system that makes it possible for your team/agents to be separated in a

different location so it will be suitable to be applied for work from home
INBOUND CALL OUTBOUND CALL
Receives incoming calls from Makes outgoing calls to shoppers. call

customers, tend to come from existing potential customers about their
customers with issues or questions. products, do survey shoppers and
collect market research.
Services as following:
• Call center for complain Services as following:
• Payment and order processing • Phone verification
• Appointment/Booking • Telemarketing
• Etc. • Call Reminder
• Telesurvey
• etc.
our clients
for further information
email: hello@sociomile.com
phone: (+6221) 22902218

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PT.

Ivonesia Solusi Data

Ivosights is currently managing more than 100

Can be access and manage by multi agents,

This feature gives you complete data in the

Publish feature will make it possible for you to

“jam segini laper, gak ada lauk, warung udah

“Restoran kita sih buka 24 jam kak, DM

providing professional provide digital platform provide professional

With a system that makes it possible for your team/agents to be separated in a

Receives incoming calls from Makes outgoing calls to shoppers. call

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