Knowledge Mo About BPO Since First Timer Ka Sa Industry Na To.)

initial interview questions
Tell me about yourself: I am (you’re name) , 19 years of age and living in ___________ . Recently, I had
finished my first year in college and I am now looking forward to have a new job. I know that I don’t
have any work experience or BPO experience but I am very much willing to learn and to work full time in
this company. I love reading books, watch foreign movies and listen to music. Interacting with people
and solving their problems is what motivates me. That’s ultimately what drove me to apply for this job.
Why would I hire you? I would like to tell you that I’m a newbie when it comes to BPO industry but I can
assure you that I’m a good learner and I can easily adapt to new things and to new environment. My
ultimate goal is to have a permanent job in the future so I would have a stable income every month to
sustain my daily needs. So if you will give me a chance to work with you, I can assure you that I will build
a long term career here and I can guarantee you that I will do my very best to have something to
contribute to this company.
What is your idea of a BPO industry? (Itatanong nila to sayo kc gusto nilang nalaman kung ano ang
knowledge mo about BPO since first timer ka sa industry na to.)
BPO is a type of outsourcing wherein a third party service provider is employed to carry out one or more
business functions in a company. The third party is responsible for carrying all operations related to the
business function.
What motivates you to success? what motivates me to success is the excitement to learn new things
and gain more knowledge on my job because I want to get promoted to make my family proud.
What do you expect to this company? I am expecting an enjoyable work environment and friendly
workers especially the managers so I won’t get intimidated to my job.
Why do you want to work in a call center? I'm excited to work in a fast-paced environment that will
challenge me to utilize all of my skills to solve problems and improve customer experience. I also love
flexing my communication skills and interacting with people.
What is your idea of call center? to me customer service call center is the frontline of all customer
interactions. It is the job of call center agents to listen and understand customer concerns while also
providing helpful information At the end of the day customer service call centers need to create
satisfied customers with every call.
What is your idea of quality customer service? my idea of quality customer service is being able to
provide customers with friendly, professional service that does not only solve their problems or answers
their questions, but also leaves them feeling satisfied with the service they received.
Why do you want to work for our company? During my research, I discovered that your company really
values training and ongoing learning for your employees, and as someone who love to learn new things
and be challenged, this is important to me.
Final interview questions:
What are your strengths and weaknesses? one of my greatest strength is my ability to learn fast on
the job and teach myself different skillsets. And while I don’t have any experience in customer service, I
think my ability to learn will help me overcome that obstacle quickly.
What is your age among the other applicants or what makes you a good fit and customer service my
edge among the other applicants? My edge among the other applicants are my competencies and skills
relevant to this job and my willingness to work under any kind of pressure.
What can you contribute to this company? if given the chance to be part of this growing company, I will
contribute my acquired skills and abilities towards reaching our common goal of becoming even better. I
am committed with the tasks that will be given and is willing to learn new ideas. With my dedication to
be part of this job, I’ll definitely have something valuable to offer.
How do you handle irate customer? it is unavoidable that in this job we will encounter an unpleasant
interaction with an angry caller. If I’m in this kind of situation, I will help myself to stay calm and
composed. Then once the customer is done explaining, I would like to acknowledge what he is feeling at
the moment by providing empathetic statements. After that, I will start taking actions or do what is
needed to be done to help the customer. And since the customer is angry, he’s probably going to yell at
me but I have to stay patient and professional and be aware of my tone of voice. I will not take his anger
personally because there’s a reason why he is calling and that is for me to solve his concern.
Meron ding mga available situational questions na itatanong sayo. Ang tinanong nila sakin last time is:
How will you describe color yellow to a blind person?
How did I answer the question? “If I’m going to describe color yellow to an innately blind person, I
would want to describe it as the color of the sun that gives warmth and life to all the creatures living in
our planet.”
Warmth kc mainit sa paningin yung yellow color and life naman kc dba ang yellow is symbol of hope.
Habang may buhay, may pag-asa. Ganern.
Technique in answering questions during the interview:
-Confidence and conviction. You have to build a good impression sa interviewer mo. Keribells mo yarn!
Goodluck!

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initial interview questions

Final interview questions:

Technique in answering questions during the interview:

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