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    Patient Satisfaction With The Telemedicine Services Compared To in

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    Marie Kelsey Acena Macaraig
    This document discusses a study that aims to determine patient satisfaction with telemedicine services in Barangay 5 Bantay, Ilocos Sur, Philippines. The study will examine patient profiles, their level of satisfaction with telemedicine services, whether their health needs were best addressed through telemedicine, and their preference for seeking medical care via telemedicine. The conceptual framework indicates that patient satisfaction is influenced by factors like responsiveness, accessibility, affordability, usefulness, consistency, reliability, and communication of the telemedicine services.

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    Patient Satisfaction With The Telemedicine Services Compared To in

    Uploaded by

    Marie Kelsey Acena Macaraig
    78 views3 pages
    This document discusses a study that aims to determine patient satisfaction with telemedicine services in Barangay 5 Bantay, Ilocos Sur, Philippines. The study will examine patient profiles, their level of satisfaction with telemedicine services, whether their health needs were best addressed through telemedicine, and their preference for seeking medical care via telemedicine. The conceptual framework indicates that patient satisfaction is influenced by factors like responsiveness, accessibility, affordability, usefulness, consistency, reliability, and communication of the telemedicine services.

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    Patient Satisfaction With the Telemedicine Services Compared to In

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    This document discusses a study that aims to determine patient satisfaction with telemedicine services in Barangay 5 Bantay, Ilocos Sur, Philippines. The study will examine patient profiles, their level of satisfaction with telemedicine services, whether their health needs were best addressed through telemedicine, and their preference for seeking medical care via telemedicine. The conceptual framework indicates that patient satisfaction is influenced by factors like responsiveness, accessibility, affordability, usefulness, consistency, reliability, and communication of the telemedicine services.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    78 views3 pages

    Patient Satisfaction With The Telemedicine Services Compared To in

    Uploaded by

    Marie Kelsey Acena Macaraig
    This document discusses a study that aims to determine patient satisfaction with telemedicine services in Barangay 5 Bantay, Ilocos Sur, Philippines. The study will examine patient profiles, their level of satisfaction with telemedicine services, whether their health needs were best addressed through telemedicine, and their preference for seeking medical care via telemedicine. The conceptual framework indicates that patient satisfaction is influenced by factors like responsiveness, accessibility, affordability, usefulness, consistency, reliability, and communication of the telemedicine services.

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    PATIENT SATISFACTION WITH THE TELEMEDICINE SERVICES IN BARANGAY 5

    BANTAY ILOCOS SUR

    Introduction

    According to WHO, Telemedicine is a term that was introduced in the 1970s and

    literally means "healing from a distance" it is the use of information and communication

    technology (ICT) to enhance patient outcomes by expanding access to care and

    medical information. Telemedicine comes in a range of telehealth technologies such as

    video conferencing, the internet, streaming media, mobile and wireless

    networks, communications, as well as images with store-and-forward capabilities.

    According to Orlanda (2019), telemedicine was originally developed for rural and

    underserved patients, telehealth has now emerged in a wide array of healthcare

    specialties in both the rural and urban setting. Telemedicine has the potential to

    increase access and make healthcare services more convenient for certain types of

    patient groups, especially rural healthcare. Thus, with the increase in telehealth use,

    makes it is imperative to maintain patient satisfaction regardless of the modality of

    delivery and patient satisfaction is a key indicator of how well changes in practice and

    modality meet patient expectations.

    Patient satisfaction in healthcare has been linked to increased patient

    participation and treatment compliance in a variety of chronic and acute care settings

    circumstances (Orlando et al., 2019). To ensure that patient and provider relationship

    needs are addressed, patient satisfaction and feedback are heavily considered in the

    future development of telehealth or in-person services. Whether telemedicine or in-

    person services is most preferred or satisfied by the patient. 


    Statement of the Problem

    The study aims to determine patient satisfaction with the telemedicine services in

    Barangay 5 Bantay, Ilocos Sur. Specifically, it will seek to answer the following

    questions:

    1. What is the profile of the respondent as to:

    1.1 Age

    1.2 Gender

    1.3 Medical Condition

    1.4 Health needs/concerns

    2. What is the patient’s level of satisfaction with the telemedicine services?

    3. Does the patient’s health needs/concerns were addressed best through

    telemedicine?

    4. In acquiring the health services, does the patient prefer to seek medical

    health through telemedicine services?


    Conceptual Framework

    Telemedicine
    Services

    RESPONSIVENESS

    ACCESSBILITY

    AFFORDABILITY

     AGE
     GENDER
    PATIENT
     MEDICAL
    USEFULLNESS SATISFACTION
    CONDITION

    CONSISTENCY

    RELIABILITY

    COMMUNICATION

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