Ekurhuleni

Consumer
Guide
No 1

Payment
made easy
Foreword
Ekurhuleni is a great place to live in and the municipality is pulling all the stops to make life for
its residents better. To ensure that all residents continue enjoying their freedom, the municipality
has drawn up operational rules within the Metro. These rules are called bylaws and policies.

Just like the laws of the country, the municipality’s bylaws and policies must also be obeyed. It is
important to know these rules and policies, to ensure that we stay on the right side of the law.

Should you wish to obtain copies of council’s bylaws or policies, contact your Customer Care
Centre (CCC) in person, telephonically or by facsimile at the numbers indicated within this guide
or visit www.ekurhuleni.gov.za.

About this guide

Payment made easy is the first in a series of guide booklets, which deals with the financial
aspects of service delivery. Please note that this is a guide and not a detailed document of all
bylaws and policies within Ekurhuleni.

Instead, it provides answers to questions that are frequently asked by the communities.

The Ekurhuleni Metropolitan Municipality recognises the fact that information is power, and the
information in this guide showcases the Metro’s effort to:
• Be people centred;
• Provide a gateway to basic services for the people of Ekurhuleni; and
• Facilitate a better life for all by making services accessible.

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 Content: ...................................................................................................................... Page no 9. Water ......................................................................................................................12
9.1. Water leaks .............................................................................................................12
1. Connection of services...........................................................................................6 9.2. Water leak on private property ................................................................................12
1.1. What must I do when moving to new / old property? ...............................................6 9.3. Effect of water leaks on accounts ...........................................................................12
1.2. When moving out of a property? ...............................................................................6
1.3. Refunds on deposits ................................................................................................6 10. Consumer assistance schemes...........................................................................14
10.1. Who qualifies for indigent assistance? ....................................................................14
2. Property rates ..........................................................................................................6 10.2. Benefits of indigent support subsidy .......................................................................14
2.1. What is a rates clearance certificate? .......................................................................6 10.3. How to apply for indigent support............................................................................14
2.2. Why pay property rates? ...........................................................................................6 10.4. Blocked pre-paid meter ...........................................................................................14
10.5. Free electricity and water ........................................................................................14
3. Billing .......................................................................................................................7 10.6. Rates rebates and benefits .....................................................................................15
3.1. Why pay for municipal services?...............................................................................7 10.7. Further rates rebates...............................................................................................15
3.2. Ekurhuleni Metropolitan Municipality billing system ..................................................7 10.8. Application for rates rebate .....................................................................................15
3.3. Pre-paid meter ..........................................................................................................7
11. Meters.....................................................................................................................15
4. Account queries ......................................................................................................7 11.1. Meter tampering ......................................................................................................15
4.1. How to make an enquiry ...........................................................................................7
4.2. Unresolved complaints ..............................................................................................7 12. Contact numbers...................................................................................................16
4.3. Not receiving accounts ..............................................................................................8 12.1. Customer Care Centre numbers .............................................................................16
4.4. Account inconsistency...............................................................................................8 12.2. Municipal services contact centre ...........................................................................16
12.3. Life threatening emergency numbers......................................................................16
5. Payments of accounts ............................................................................................8
5.1. Method of account payment ......................................................................................8
5.2. Payment in person ....................................................................................................8
5.3. Dishonoured cheque .................................................................................................8
5.4. Direct deposit payment .............................................................................................9
5.5. Electronic fund transfer .............................................................................................9
5.6. Where to pay municipal accounts .............................................................................9

6. Failure to pay municipal accounts ........................................................................9

6.1. Failure to pay municipal accounts .............................................................................9
6.2. Cut-offs......................................................................................................................9

7. Arrangements to settle arrears ............................................................................10

7.1. Arrangement to settle arrears .................................................................................10
7.2. Dishonoured arrangements.....................................................................................10
7.3. Handover to attorneys .............................................................................................10

8. Electricity ...............................................................................................................10
8.1. Purchasing pre-paid electricity ................................................................................10
8.2. Pre-paid meter not accepting token ........................................................................10
8.3. Lost pre-paid token .................................................................................................10
8.4. Save on electricity consumption..............................................................................10
8.5. Electricity tariffs .......................................................................................................10
8.6. Benefits of energy efficient lamps ...........................................................................10
8.7. Compact fluorescent lamps versus standard lamps ...............................................10
8.8. Saving electricity .....................................................................................................10

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 1 Connection of the service) and you may still receive one
or two active accounts after you have
• Storm water drainage systems; • Sewerage fees are calculated as a pro
rata cost of water consumed;
• Street lighting;
services disconnected the services;
• Community facilities (libraries, halls, • Refuse charges are determined according
• Your account will be credited with the swimming pools, sports facilities); and to the type / size of property you occupy
1.1 What must I do when moving into a deposit you paid when applying for and the frequency of collection payable
house/flat/business in Ekurhuleni? • Other services which directly or indirectly
connection services; as a fixed monthly fee.
benefit the city’s residents.
• On giving notice of the termination of
• Visit the enquiries counter at your services, apply for the refund of the 3.3 What do I do when I want to change
nearest Customer Care Centre to collect deposit at the relevant Customer Care from a conventional meter to a pre-
the necessary forms to fill in to apply for Centre. 3 Billing paid meter?
connection of services. The form includes • Contact your relevant Customer Care
a service agreement that must be signed 3.1 What do I pay the Ekurhuleni Centre;
by the prospective consumer before the 1.3 How do I claim a refund of my deposit Metropolitan Municipality for? • Complete the required forms;
supply may be connected; once I have terminated my services
• Pay a prescribed fee; or
• You will need to pay a deposit fee, the and a credit balance still remains on You are billed directly with a monthly account
amount of which will be communicated my account? • The technical staff will schedule your pre-
by the Ekurhuleni Metropolitan Municipality for paid meter for installation.
to you when you collect your forms. A • Communicate with the transferring services supplied / rendered to your property.
deposit is required as a form of security attorney, as any balance due will be paid
in the event of a consumer absconding, This means that levies or charges in respect of
over to him/her.
as is determined by Council policy; the following municipal services and taxes:
•
4 Account enquiries
• Once you have completed the forms in Electricity and water consumption;
full and signed them, hand them in at •
the enquiries counter for capturing onto 2 Property rates Refuse removal; 4.1 How do I make an enquiry on my
• Sewerage services; municipal account?
the municipal billing system. Please
2.1 What is a rates clearance certificate? • Rates and taxes; • You are welcome to contact the Customer
remember to take your ID with you;
Care Centre in person, website: www.
• You will be given an account number after • Interest; or
ekurhuleni.gov.za, telephonically or by
which you can proceed to the cashier to • When a property owner wishes to sell a • Miscellaneous and sundry charges. facsimile at the numbers indicated within
pay the required deposit; property, all service charges
this guide, you can also visit the website
have to be settled in advance, as required 3.2 How will I be billed for these
• The cashier will keep the connection at www.ekurhuleni.gov.za. Please re-
by national legislation; charges?
form in order to process your request for member to include your account number
connection of services; and • Once the account is settled, a certificate on all enquiries;
of clearance will be issued to the firm • Ekurhuleni Metropolitan Municipality
• You should receive your first account • If you choose to speak to someone in
of attorneys handling the transfer of the will send you a monthly statement that
within approximately six weeks. person, or over the telephone, kindly
property; provides a detailed account of what you ensure that you record that person’s
• This certificate allows the attorneys to are being charged for and the due date name. This will be of assistance should
1.2. What must I do when moving out of a lodge the transfer documents with the for payment will be clearly indicated; you need to follow up on your enquiry.
house/flat/business in Ekurhuleni? registrar of deeds, for the change of • Assessment rates are calculated by
ownership to be recorded. charging a percentage of the valuation of
• Visit the enquiries counter at your nearest your property as an annual fee payable 4.2 What do I do if my complaint has not
2.2 I own my property, why should I pay in 12 monthly installments;
Customer Care Centre to complete the been resolved?
rates on it?
necessary termination of services forms. • Water and electricity charges are based • Make sure you have recorded the name
(Make sure you list the correct address, on the actual consumption determined of the person who attended to the
Rates on properties are charged by the
stand number and date on which supply by readings taken from the meters (in the complaint;
of service should be disconnected, as Ekurhuleni Metropolitan Municipality in order case of credit meters) or by “loading” the
to fund projects and maintenance work within • Ask to speak to that person’s supervisor;
well as your correct forwarding/future meter with units (in the case of pre-paid
address); its municipal area. meters); • If you are still unhappy with the service,
forward your complaint to the Customer
• Hand the forms in at the enquiries desk, • Please note that water is billed according
These projects and maintenance refer to the Care Area (CCA) manager. The name
together with a certified copy of your ID; to a sliding scale. This means that the
likes of: and contact detail of the CCA manager is
• Remember that your account is billed in more water you use, the higher the
displayed in every payment hall.
arrears (you are billed only after using • Roads; average cost per unit you will pay;
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 4.3 What happens if I do not receive an • Debit order - make arrangement with 5.4 What if my direct deposit payment is the following places:
account? your nearest Customer Care Centre; not reflected on my account? • EasyPay vendor;
• The Ekurhuleni Metropolitan Municipality • Direct deposits at ABSA Bank Ltd; • Check that you used the correct account • Post Office; and
makes every effort to print accurate • Electronic fund transfers (internet); and number (municipal 10 digit account • Any ABSA branch in South Africa or Rates
statements and have them posted number) as a reference; Hall within the Ekurhuleni metropolitan
• Payment at approved third party
timeously; • Make sure that your payment was made area, without having to fill out a deposit
vendors.
• If the due date is approaching and you before the date on which the account slip.
have not yet received your statement, It is vital that you include a valid reference was due;
kindly request a copy from the nearest • Remember that this type of payment will
number (municipal ten digit account number)
Customer Care Centre;
and not names or alphabetic characters when only appear on your account a few days 6 Failure to pay
• If you fail to pay your account on time, making a direct deposit or electronic fund after payment was made;
you will be liable for credit control action • If your payment does not appear, kindly 6.1 What will happen if I fail to pay my
transfer.
irrespective of whether you received your contact the Customer Care Centre with municipal account?
account or not; proof of payment. • Should an account not be paid by the due
• The onus is on the consumer to request 5.2 How do I make a payment in person? date, credit control measures will apply;
a duplicate statement. • If the consumer uses the conventional
• Ensure that you bring your account 5.5 How do I make an electronic fund
number or a copy of the account and the type electricity meter, the supply to that
transfer? property may be suspended until the
amount to be paid with you;
4.4 Why does my electricity or water • The Ekurhuleni Metropolitan Municipality arrears and penalty fee have been paid
account reflect a consistent average • Visit your nearest Customer Care bank account details for account in full, or a suitable arrangement to settle
and then suddenly drop or rise? Centre; payments are indicated on your monthly the balance has been made;
• Your meter is read each month. If the • Make sure that the cashier counts the account statement; • If the consumer uses a prepayment type
meter reader is unable to gain access to money in front of you; • Always use your Municipal account electricity meter, a blocking will be placed
your meter (e.g. dogs, gate locked), he • Do not accept any receipt other than one number (municipal 10 digit account on the vending computers to prevent the
may record an estimated reading; printed by the computer, or an official number) as reference; consumer from purchasing electricity
• When a proper reading is taken and the hand written receipt; • If you have internet access, set up the until all arrears have been settled in full,
estimated figure is found to be lower than • Check your change in front of the cashier. municipality as a beneficiary and initiate or a suitable arrangement to settle the
the actual reading, your account will be If you leave before checking your change, the payments as required; balance has been made;
higher due to the amount you were under you are implying that you are satisfied • If you don’t have internet access, see if • Legal action will be instituted should
charged for when the meter could not be with the transaction; you are able to make payments from an the above mentioned measures fail to
read; • Ensure that the correct account number Automatic Teller Machine (ATM) using recover the arrears;
• On the other hand, if it is found, after is printed on the receipt and that the the above details; • Water may be restricted.
a proper reading, that the estimated amount is correct. • Visit your bank and request that they
figure was higher your account will be set up the details and show you how to
lower as a result of the amount you were initiate payments. 6.2 What do I do if my services are
overcharged during the unread period; 5.3 What will happen if I issue a cheque disconnected for an overdue
• Continuous restriction to the meter may that is not honoured by the bank? account?
result in additional costs to the owner. • A dishonoured cheque may be considered 5.6 Where can I pay my municipal • Contact the relevant CCC to find out
as fraud; account? what amount is owed as well as what the
• You will be levied additional fees on your reconnection fee is; or
5 Payment of account account; The Ekurhuleni Metropolitan Municipality,
in partnership with various stakeholders,
• Make these payments, or an arrangement
• The payment will be reversed and to pay, and take the receipt/arrangement
5.1 What methods can I use to pay my services to the relevant property will be has made service payment a lot easier. to the relevant CCC to arrange for the
account? discontinued; Convenience was the motivation behind this reconnection of your services.
initiative and it has put an end to long queues
The Ekurhuleni Metropolitan Municipality • No arrangements will be entertained and
only cash payments will be accepted in to pay services accounts.
supports the following methods of payment:
• Cash; future.
Remember, your municipal account must be
• Cheque (if cheque payment history is produced when making a payment at one of
good);
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 7 Arrangements to • Make sure that the correct details are
printed on the token and that the amount
• Adjust the geyser thermostat downwards
as far as is suitable for your situation.
8.7 Comparison between compact
fluorescent and standard
settle arrears is correct; incandescent lamps
• At specific points there are stand alone 7W 40W
7.1 Can I make an arrangement to settle automatic vending machines for you to 8.5 Do I have a choice when it comes to
my arrears? use. electricity tariffs? 11W 60W
• Yes, there is a choice of four standard 15W 75W
Yes, Ekurhuleni Metropolitan Municipality tariffs, however, only two of these will 20W 100W
operates a customer friendly Credit Control 8.2 What if my pre-paid electricity meter be suitable for smaller consumers. Our 6 000 Hours 1 000 Hours
Policy to assist consumers in making does not accept my token? customer advisors will assist in this
arrangements to pay off monies owed to • Make sure the meter number on your regard;
council. token is the correct number applicable • There is no fee involved to change Power Consumption
to your property. Given the possibility of tariffs, but only one change per annum
fraud, this token cannot be replaced; is allowed.
7.2 What happens in the case of • The token you are trying to enter may
dishonoured arrangements? have already been used. The ‘Used token’
message will appear on the screen of 8.6 What are the benefits of energy
In the event that an arrangement has been your meter. If the meter number reflected efficient lamps?
on your token is correct, your meter may 20% 100 Hours
dishonoured, the arrear arrangements amount
and the current monthly account have to be be faulty. Visit your nearest CCC for Energy efficient lamps, also known as Compact
further investigation and replacement Fluorescent Lamps (CFLs) are equivalent to Lamp Life
paid before the arrangement is reinstated.
thereof. the older types of lamps, but using markedly
If the required payments are not made, debt
collection action will be instituted immediately, less electricity. The quality of the light is often
better and much less harsh on the eye.
which can include the following: 8.3 What if I lose my pre-paid electricity =
• Disconnection of electricity supply; token before using it?
CFLs come in various sizes of light strengths,
• Restriction or disconnection of water • If it is a numeric (paper) token, go to the but as an example, a 14 watt CFL will produce
supply; vendor or municipal office where you the same light output as a 75 watt incandescent
• Blocked from buying electricity on the bought the token and ask for a reprint of (old type) lamp. At the same time the life
prepayment system; and your token;
expectancy is six times that of the old type of 8.8 You can save electricity and keep
• Legal proceedings to collect arrears. • You must be able to supply the cashier lamp. your home’s heating costs down by
with all the necessary details, such as following these tips.
date of purchase and the value of the
CFLs have a longer working life-span. An • Buy a solar geyser and ensure that
7.3 What will happen if I am handed over token.
incandescent lamp will provide about 1 000 a timing device disables the backup
to attorneys for failing to pay my hours of light, while a CFL has a lifespan of electrical element during daylight hours;
account? approximately 6 000 hours. • The right type of insulation, especially
8.4 What can I do to save on my
in the ceiling, and weather stripping of
Visit the attorney’s office, or debt collector, and electricity consumption?
Although CFLs cost slightly more to purchase, windows can cut heating costs by up to
make arrangements to settle your account. • Buy a solar geyser; 45%;
the reduced energy consumption, coupled with
• Know all your energy consuming equip- their longer lifespan, means that they are much • Typically, living rooms are comfortable
ment inside your house / business, such at 20-22°C in winter and bedrooms at
more cost-effective in the long term.
as geyser, heater, lights;
8 Electricity • Replace incandescent lamps with
17°C;
• Open curtains on sunny days;
compact fluorescent lamps;
8.1 How do I purchase pre-paid • Close curtains over large glass areas
electricity? • Fit a geyser “blanket”, also isolating the at other times-this can stop some of the
first 1.5 metres of the hot water pipes,
• Visit your nearest vendor, automated heat lost through windows;
leading into and out of the geyser;
vending machine or pay point office with • Using small kitchen appliances instead
either your swipe card or an old token; • Use electric heaters, tumble dryers and of the stove can save energy. Toasters,
the like sparingly; electric grills and skillets, slow cookers,
10 11
 electric coffee pots and bottle warmers 9.2 Who is responsible for repairing a 2. Open the leaking tap valve closes off when the water reaches full
usually requires less energy than the water leak on private property? to its maximum; level.
stove when used correctly; • The Ekurhuleni Metropolitan Municipality 3. Unscrew the cover;
• Use an electric kettle to boil water, not a maintains and repairs the water mains 4. Unscrew the spindle 9.6 Leaks through the toilet bowl
saucepan or a microwave; up to the water meter. All piping from (Hold tap firmly
the meter onto private property is the otherwise you might A water leak might be visible in the toilet bowl
• Faulty appliances will not work efficiently
responsibility of the owner or tenant, as damage supply pipe or you may hear a sizzling noise at the cistern
and can waste energy. Repair or replace
dictated by the lease agreement; below basin or sink); inlet side. To confirm an invisible leak, add
them promptly;
5. Unscrew the washer-
• By taking a shower instead of a bath • If a leak occurs on the property, a some food colourant into the toilet cistern. If
retaining nut and
you can save hot water, which saves on registered private plumbing contractor the colorant flows into the toilet bowl without
remove the washer;
electricity costs; should be called to fix the problem; you flushing, you have a leak.
6. Fit in a new washer
• Get the family into the habit of plugging • It is in your best interest to have a leak and replace the nut;
the water basin when washing or shaving. repaired immediately as it will push your 7. Re-install the spindle Leaks through the toilet bowl could be a result
Allowing hot water to pour out of the taps water consumption up and you will incur and screw down the cover; and of a number of things:
a higher rate; 8. Close the tap, restore the water supply
and down the drain is wasteful; • The float ball adjustment is incorrect.
• Do not set the geyser thermostat too high. • Water use is billed according to an and check for leak. The float is set too high and this causes
A setting of 50-60°C is recommended. increasing sliding scale tariff. In effect constant inflow of water into the overflow
this means that the more you use due to When you have replaced the tap washer, pipe and into the bowl. Adjust float by
the leak, the more you pay; be careful not to over-tighten the tap. A new bending the float arm carefully. Other
• Should a burst pipe or leak occur on a washer will feel comparatively “soft” and will be units may require adjustment via pre-set
9 Water roadway or pavement, it must be reported damaged if it is over compressed. holes in the float arm. Make sure the float
to the municipality as soon as possible; is not cracked or damaged;
9.1 How do I know if there is a water leak •
• It is illegal for a consumer or private Float inlet valve washer is damaged.
on my property? 9.5 How to repair leaks from the overflow Water fills the cistern and overflows
contractor to tamper with a water meter.
• One of the easiest ways to check if you pipe in the toilet cistern into the bowl although the float is set at
have a leak on your property is to make correctly. Replace washer. See replacing
sure that all taps are closed and then take 9.3 Will my account be reduced if I find a Leaks from the overflow pipe mean that the of float valve washer;
the reading on your water meter. If after water leak on my property? float valve washer that blocks the water from • Float level is correct but water is leaking
approximately 30 minutes later the meter into bowl. The flush rubber washer is
reading has changed and your taps are • Yes, the account will be recalculated if entering the cistern needs to be replaced.
the following criteria are met: worn. Replace washer; or
all still shut, there is a leak;
a) The leak must be repaired immediately; • External leaks on cistern. Damp or water
• Look out for any damp areas on the and shows on floor. Make sure that cistern is
ground or on the walls where your water b) A letter from a registered plumber must not cracked or damaged or check for a
pipes are located; be submitted. leak at outlet pipe at underside of cistern.
• Make sure that the geyser is not • The excess charges will be recalculated If leaks occur replace seal or if cistern is
overflowing by checking the overflow in terms of the Ekurhuleni Metropolitan damaged replace cistern (preferable by
pipe, which is usually situated on the Municipality policy. qualified plumber).
roof;
• Check the cistern of toilets to ensure that
the rubber seal is effective and water 9.4 How to repair leaking tap or toilet 1. Close the stopcock;
does not continually run into the bowl; LEAKING TAPS 2. Remove the split pin and float arm;
• If a hissing sound can be heard from the Usually, leaking taps are caused by a worn 3. Unscrew the cap;
water pipes where no taps are running, washer, which costs less than R2.00 in a 4. Withdraw the plunger using water
there is probably a leak; or plumbing store. However, if this doesn’t fix the pressure to push it out (open the
• Make sure that no taps are leaking - a problem, you may need to buy a whole new stopcock slightly);
dripping tap can waste more than 200 5. Screw the plunger apart and remove the
tap. This will cost you about R100.00.
litres of water per day, or about 6.5 washer held inside it;
kilolitres a month. 6. Fit a new washer and reassemble parts.
How to replace a washer
1. Close the stop-cock (the main supply
Open the stopcock and check that the float
tap to your home);
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 Replacing a typical cistern flush valve 10.3 How do I apply for an indigent 10.6 What is a rates rebate and what are the of a meter box or interfering with the
washer: support subsidy? benefits? meter or municipal wiring, piping or other
1. Close the stopcock; • Collect an “Indigent Grant Application” • The rates rebate is a “discount” of 40% installations in any manner constitutes
2. Disconnect the lifting wire from the lever form from your nearest Customer Care applied to the consumer’s domestic rates tampering;
arm; Centre; charges; • Only authorised municipal personnel/
3. Remove the split pin and the side float; • If you are unemployed or a pensioner, • A dwelling must be erected on the contractors are permitted to work on
4. Withdraw the spindle assembly; you will need to make an affidavit to that residential stand to qualify for the 40% meters, municipal installations (e.g.
5. Unscrew the bottom flange and remove effect at a police station or commissioner rebate; transformers) and municipal wiring and
the washer; of oath; piping;
6. Install a new washer with the sloping • This is also to encourage property owners
• If you are employed you will need certified to develop their vacant stands; • Severe penalties will be imposed on
side uppermost; any person found to have committed
7. Re-assemble the parts; proof of your income; • A copy of the Certificate of Occupancy
tampering;
8. Open the stopcock and test. • You will need a certified copy of your issued by the building inspectors, must be
identity document; handed or faxed to the relevant valuers • Tampering constitutes fraud and may
in order to do a supplementary valuation result in criminal charges.
Note: • Submit all the relevant documents to
Cistern flush valve washers and tap washers your nearest CCC; of the new dwelling, where after the 40%
rebate will become effective;
are not manufactured as a standard item, you • Your application will be checked by a 11.2 What should I do if I am approached
should first establish the type of valve and tap staff member tasked with auditing the • The benefit will vary depending on the
amount charged for rates. by someone who says he/she can
washer needed for your specific tap or toilet. applications and will involve a visit to reduce my monthly electricity or
Your local hardware store should be able to your property; water account?
help you in this regard. • You will be notified by postal • Obtain as much details from the person
10.7 Who qualifies for a further rates
correspondence of the outcome of your as possible;
rebate?
application.
• Telephone the relevant Customer Care
10 Consumer assistance The following criteria has to be met in order to Centre for advice;
•
schemes 10.4 How do I get my free electricity and qualify for a further rebate: Do not allow anyone to tamper or interfere
with your meter, pipes or cables leading
water? • Pensioners who receive a combined
income less than the limit determined by to the meter;
10.1 Indigent Support • The free portion of the water will
Council from time to time) • You will be held liable should your meter
automatically be credited against your
• Physically disabled; be found to be tampered with.
Indigent relief can be applied for by a household monthly account;
where the combined gross monthly income is • The free portion of the electricity will • Indigent;
less than the equivalent of two social grants automatically be credited against your • Over 60 years of age; and
monthly account;
per month. • Occupy the property for which rebate is
• You will automatically get your free basic applied.
electricity token, the first time that you
10.2 What benefits will I receive if I qualify purchase electricity in a calendar month.
for an indigent support subsidy? You do not need to purchase electricity
10.8 How do I apply for a rates rebate?
to get the free electricity token, you are
welcome to collect only the free basic • Application forms are available from
Ekurhuleni Metropolitan Municipality may pay Customer Care Centre;
electricity token every month.
an amount towards your municipal account • Application forms, together with the proof
each month as determined by council in of income and proof of home ownership,
respect of: 10.5 Will I still receive my free electricity if must be submitted to your nearest CCC.
• Refuse removal/collection; my prepaid meter is blocked?
• Water and electricity; • Yes, depending on your applicable tariff. 11 Meter tampering
• Sewerage; and
• Assessment rates. 11.1 What is meter tampering?
• Any action resulting in the breaking of a
seal, the opening, adjustment or removal
of a meter, bypassing the meter, opening
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 © 2010 Ekurhuleni Metropolitan Municipality.
All rights reserved.
Published by the Directorate:
Communications and Marketing in conjunction with the
Finance Department.
Private Bag X1069, Germiston, 1400, South Africa
Tel: +27 11 999 0099
info@ekurhuleni.gov.za,
www.ekurhuleni.gov.za