Xerox Corp Planning
Xerox Corp Planning
Xerox Corp Planning
Planning
Organizations Mission
innovating its business techniques to suit the current consumer demands. The mission
"Our strategic intent is to help people find better ways to do great work — by constantly
leading in document technologies, products, and services that improve our customers' work
processes and business results."
through internal scientific research and engineering breakthroughs, and partnering with
various businesses and stakeholders. For instance, the company has invested in 3D printing
technology for manufacturing, enabling the creation of complex parts more efficiently. 3D
printing will undoubtedly cause immense changes in the global supply chains. Failure to
embrace this technology could make a company susceptible to external risks. Xerox's
strategic innovation plan is thus beneficial for present and futuristic purposes. Another
essential element of Xerox's strategic plan is expanding its location through expanding its
subsidiaries to more countries. It is also widening its global services and partnerships with
other companies. Consumers are hungry for new products in regions where economic growth
is just beginning. New agreements in nations like India and China have increased the
potential for business collaboration and boosted the economies of both countries. The
company's strategic plan also prioritizes developing corporate partnerships and providing all-
inclusive service bundles. More particularly, it assists with making progress on business
customer health and safety, the company has a comprehensive product safety plan detailing
health and safety requirements (Xerox Corp, 2018). In addition, the organization has
elaborate mechanisms for monitoring violations of regulations and voluntary codes and
labeling. Through the implementation of stringent internal standards and the careful
management of chemicals, the company has also made consistent efforts to eradicate the
usage of persistent bio-accumulative and hazardous products across its supply chain (Xerox
Corp, 2018). The company designs its products from the user and service perspective to
ensure operability and inclusion in terms of ergonomic design. Products' heights, curves, and
paper tray placement are only a few of the human interface factors the company's design team
takes into account. Human factors, industrial design, and user interface design are also highly
surveys, transactional surveys, and social media to gauge and track customer satisfaction with
its products and services. Xerox often conducts surveys with its customers and business
partners to get feedback on how their interactions with the company have gone (Xerox Corp,
2018). Customer satisfaction with the company's offerings and help desk is gauged through
these surveys. Xerox can better serve its customers and stand out from the competition with
the help of feedback they receive. For the sake of complete transparency and accountability,
the company adheres to a strict management structure that guarantees client input is heard
and acted upon at all levels of the organization (Xerox Corp, 2018). The corporation uses
transactional surveys to track customers' happiness with its offerings and for problem
diagnosis. Consequently, the company can determine if its service level agreement goals have
been met and if its customers are happy with their experiences by conducting transactional
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surveys. In addition to its online help resources, Xerox offers its clients several social media
support options.
Survey features and functionalities, as well as advanced analytics capabilities, are part
of Xerox Corporation's global customer experience platform, allowing for more significant
insights and closed-loop follow-up to propel the company's customer experience program
forward. The consolidated platform also serves as a foundation for monitoring the
Xerox divides the business market into subsets based on the company's services.
Customers who need services like transaction processing in the back office, centralized
printing, and those who use business activities like communication, marketing, customer
support, and litigation services are the primary focus. The market is saturated with various
brands all vying for the same clientele. The company's top competitors include Canon, Ricoh,
and Hewlett-Packard.
The company uses a top-down planning model in which top management determines
the objective, and the rest of the team works towards achieving these objectives. The term
"top-down approach" describes a method of decision-making in which only the most senior
small group of employees was responsible for many cost-cutting and growth-revival ideas.
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Reference
Xerox Corp. (2018) Putting customers first: safe products and services.
https://www.xerox.com/corporate-social-responsibility/2018/society/customer-first-
focus.html