FRONT OFFICE

Fourth Quarter - Module 6

Evaluate and Control Hazards and Risks
Front Office Services – Grade 7/8
Supplementary Learning Material
Quarter 4 – Module 6: Evaluate and Control Hazards and Risks

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DEVELOPMENT TEAM OF THE MODULE

Writer : Brenda P. Reyes

Content Editor : Josephine Dinglasan
Language Editor : Florabella D. Buelva
Layout and Design Editor : Rochella E. Guillarte
Cover Layout Artist : Nemesio S. Cancan Jr., EDD
MANAGEMENT TEAM
OIC-SDS : Romela M. Cruz, CESE
CID Chief : Alyn G. Mendoza, PhDTE
SGOD Chief : Emma G. Arrubio
EPS-in-Charge : Marife V. Arias
EPS-LRMS : Ruby E. Baniqued, EDD

Department of Education – Schools Division Office, Mandaluyong

Office Address: Calbayog St. Highway Hills, Mandaluyong City
Telephone number:CID- 79552557
E-mail Address:sdo.mandaluyong@deped.gov.ph ● www.depedmandaluyong.org
The following are some reminders in using this module:

1. Handle this module with care. Use a separate sheet in answering the
exercises.
2. Read the directions carefully before doing each task.
3. Activities in this module can be done individually or with the help of your
teacher, home learning partner or knowledge source partner.
4. Finish this module for the intended week.
5. Return this module to the authorized person in charge of retrieval.
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JHS
FOS 7/8

FRONT OFFICE SERVICES EXPLORATORY

QUARTER 4 – MODULE 6

Competency/ies: Evaluate and Control Hazards and Risks

OBJECTIVES:
After this lesson, you should be able to:
a. Determine effects of hazards.
b. Follow OHS procedure for controlling hazards/risks in the workplace.

KEY CONCEPTS
Every hazard carries some risk that could result in harm.
Evaluating hazards helps us to determine the weight of a risk.
Hazards that pose more than mild risk need to be brought under
control.
This module will help you to know how to take the next steps in
evaluating and controlling risk in the workplace.

1. PRETEST

Directions: Select the letter of the correct answer. Write your answers on a separate sheet of paper.
1. It is a piece of equipment worn to minimize exposure to hazards that cause serious workplace
injuries and illnesses.
a. Personal Protective Equipment
b. Working Clothes
c. Cleaning Materials
d. Personal Gear
2. The process that is used to determine the risks of certain device problems and the actions firms
should take to resolve them.
a. Hazard Identification
b. Hazard Evaluation
c. Hazard Control
d. Elimination
3. It refers to workplace procedures adopted to minimize injury, reduce adverse health effects, and
control damage to employees or equipment.
a. Hazard Identification
b. Hazard Evaluation
c. Hazard Control
d. Elimination

MELC Quarter: 4 Week No. 6 Competency Code: TLE-HEFS7/80HS-0h-9

Competency/ies: Evaluate and Control Hazards and Risks
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4. The process of removing the hazard from the workplace.

a. Elimination
b. Substitution
c. Emergency preparedness
d. Monitoring
5. Hazard is anything with the potential to cause harm, and ______ is the likelihood that it will cause
harm.
a. Danger
b. Risk
c. Elimination
d. Evaluate

2. REVIEW

Word Hunt
Directions: Search for the nine (9) different methods used to control hazards and
risks. Encircle the word/ words vertically, horizontally, backward, upward, or
downward.

Evaluating Hazards

A hazard is anything with the potential to cause harm, and risk as to the likelihood that it will cause
harm.

The first step in deciding how to approach controlling any hazard is to determine the magnitude of risk
associated with it. This is often called “hazard evaluation”.

A simple way to evaluate a hazard is to multiply two factors:

1. The potential consequences associated with a hazard (severity).
2. The likelihood that those consequences will occur.

The table below illustrates the relationship between them.

Class “C” hazards present relatively little risk.

Class “B” hazards pose more serious risks. Take steps
right away to get the hazard under control.
Class “A” hazards are intolerable. Stop work and make
sure the hazard is under control before going on.

MELC Quarter: 4 Week No. 6 Competency Code: TLE-HEFS7/80HS-0h-9

Competency/ies: Evaluate and Control Hazards and Risks
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The class into which hazards fall is the basis for deciding how to prioritize your plans for
controlling them. The Hazard Assessment Table illustrated here is a simple, effective way of assessing
risks and prioritizing plans for dealing with them.
Sometimes, however, situations are a bit more complex and there may be other things to consider.

For example:
• The frequency of exposure – the more often people are exposed to the hazard, the greater the
risk.
• The duration of the exposure – the longer they are exposed to the hazard, the greater the risk.
• Whether there are additional circumstances that might affect the risk of injury.
In other words, circumstances can increase risk. For example, the risk of getting strain is greater if
workers are standing throughout the day. Standing might also a greater risk for someone who has bad
posture than for someone who has a good standing posture.
What this means is that controlling hazards could require a multi-faceted approach.

How can a hazard be controlled?

Sometimes hazards can be eliminated but, most often, measures need to be put in place to properly
manage them. It helps to be systematic.
Look at the decisions that affect safety. Start with the big ones, like whether to repair or upgrade
defective equipment, and work your way down until you find a practical solution.

Methods of Control
1. Eliminate
Can you eliminate the hazard?
The process of removing the hazard from the workplace is called Elimination. It is the most
effective way to control a risk because the hazard is no longer present, and it is also the preferred
way to have the hazard controlled and must be used whenever possible.
For instance, if damaged equipment is causing the hazard, can you remove the hazard completely
by fixing or replacing the equipment?
2. Substitute
You can substitute hazardous materials or equipment with safer ones. For example, a cleaning
solution that gives off toxic fumes could be replaced with a non-toxic alternative.
3. Administration
These might include written instructions, signage to warn of hazards, or “Do not enter” zones. A
check-in procedure for people working alone is another example.
4. Education and Training
Employee education and training on how to conduct their work safely helps to minimize the risk
of exposure and is a critical element of any complete workplace health and safety program. Training
must cover not only how to do the job safely but must also ensure that workers understand the
hazards of their job. It must also provide them with information on how to protect themselves and
co-workers.
5. Housekeeping
Good Housekeeping is the most important (fundamental) level of preventing falls due to slipping
and trips in Front Office industry e.g., cleaning immediately, marking spills and wet areas.
6. Emergency Preparedness
Prepared for emergencies means making sure that the necessary equipment and supplies are
readily available and that employees know what to do when something unplanned happens such
as a release, spill, fire, or injury.
Written procedures for employees will allow them to practice their emergency response skills
regularly.
7. Personal Protective Equipment (PPE)
Is the equipment or clothing worn by a worker to prevent or minimize exposure to specific hazards?
If the first five steps fail to eliminate risk, make sure people use the right protective equipment or
clothing if they need it.
Remember: it is always better to control the hazard as close to the source as possible. The least
acceptable and effective is by using personal protection.
8. Monitoring
Hazard controls need to be reviewed periodically to make sure they are still effective and
appropriate. This can be part of regular safety inspections. Talking with staff and the Joint Health
and Safety Committee (if you have one) is an excellent way to start to get an idea about how well
controls are working and what could be done even better.

MELC Quarter: 4 Week No. 6 Competency Code: TLE-HEFS7/80HS-0h-9

Competency/ies: Evaluate and Control Hazards and Risks
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DO’s and Don’ts Front Desk Safety

1. Do not place items in the area that is not reachable. Frequently used items should be reachable,
adjust the items if necessary.
2. When answering calls, do not hold the receiver against your ear with your shoulder. Hold the
receiver properly and maintain a good posture.
3. Ask for help. Do not force yourself if you cannot lift the object. Ask for assistance when necessary,
to lift heavy objects.
4. When lifting heavy objects do not lift with your back. Lift objects with legs and bend knees before
lifting. Do not hold the object low or high to the body. Keep the object close to the body and provide
training to employees in proper lifting techniques.
5. Do not sit forward with a rounded back and feet unsupported. Maintain a good posture when at
work. Pull your shoulders back and keep your back against the chair. Rest your feet flat and no
crossing ankles or legs.
6. Not paying attention while walking and unsteady balance can cause feet strain. always pay
attention and avoid unnecessary things.
TIP: Wear shoes with enough cushioning to help reduce stress on the back when standing for long
hours.
7. To relieve the muscle, take a short break when doing a repetitive task. Anyone can get a sprain or
strain that may happen at any time, staying healthy and safe at work is important.

Remember the 3 steps to controlling a hazard.

See it - Identify the hazards. What is unsafe?
Think It - Evaluate the hazard. What could happen?
Do It - Provide solutions to control or eliminate the hazard.
.

4. ACTIVITIES

ACTIVITY NO.1

GROUP TASK
Direction: Within your assigned group use your Facebook Messenger group chat. Imagine that you are
working in the Front Office Industry. Discuss and enumerate five (5) plans to control hazards and risks
in the workplace. Relate it to COVID-19 Pandemic. Use a separate sheet for your output.

ACTIVITY NO.2

Directions: Using any graphics editor or phone application e.g.,

MS Paint, PowerPoint, Adobe Photoshop, create signage that can
be used in the Front Office services industry to raise awareness
and safety to the employee and customer. Send your output via
PM, Email, or Google Drive.

MELC Quarter: 4 Week No. 6 Competency Code: TLE-HEFS7/80HS-0h-9

Competency/ies: Evaluate and Control Hazards and Risks
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ACTIVITY NO.3

Directions: Examine the picture below, explain

the importance of applying occupational health
and safety at work. (5 points) Write your answer
on a separate paper.

5. CHECK YOUR UNDERSTANDING

Direction: Read each statement carefully. Write T if the statement is true. Write F if the statement is
false. Use a separate sheet of paper for your answer.
1. When answering calls, do not hold the receiver against your ear with your shoulder.
2. Unsteady balance can cause feet strain.
3. Staying healthy and safe at work is important.
4. Place items in the area that is not reachable.
5. Maintain a good posture when at work.

6. POSTTEST

Direction: Select the letter of the correct answer. Write your answers on a separate sheet of paper.
1. Which of the following describes a workplace health and safety hazard?
a. Putting the wet floor after mopping the floor.
b. An unanswered health and safety question.
c. An activity that cannot be insured.
d. Something that might cause harm.
2. Why should accidents in the workplace be reported?
a. To prevent a similar accident in the future.
b. Reduce levels of paper works.
c. Check whether staff are carrying out their duties or not.
d. To enables staff to learn from their mistake.
3. What is the main purpose of hazard identification?
a. To minimize the effect of the consequence.
b. To work out how likely the hazard will harm someone.
c. To reduce the probability of occurrence.
d. To understand the concentration of a hazard.
4. What is the most common injury suffered by a worker in the Front Office industry?
a. Sprains and strains
b. Electric shock
c. Deep cuts
d. Broken bones
5. What is the best way to avoid tripping at the workplace?
a. Make sure the floor is uneven.
b. Has the floor cleaned extra often?
c. Make sure the workplace is tidy.
d. Check for faulty equipment.

REFERENCES:
1. Book
DepEd K to 12 Basic Education Curriculum Technology and Livelihood Education Learning Module,
Exploratory course 7 & 8
2. Websites:
https://www.ccohs.ca/oshanswers/hsprograms/hazard_risk.html
https://www.youtube.com/watch?v=hsJIdzO9xO4
http://www.retailsafety.ca/training/hazard-evaluation-control
https://www.boutiquehotelier.com/biggest-five-health-hazards-hospitality/

MELC Quarter: 4 Week No. 6 Competency Code: TLE-HEFS7/80HS-0h-9

Competency/ies: Evaluate and Control Hazards and Risks
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For inquiries or feedback, please write or call:

Department of Education – Schools Division Office-
Mandaluyong
Calbayog Street, Highway Hills, Mandaluyong City 1500
Telefax: (632) 79552557

Email Address: sdo.mandaluyong@deped.gov.ph

●www.depedmandaluyong.org

MELC Quarter: 4 Week No. 6 Competency Code: TLE-HEFS7/80HS-0h-9

Competency/ies: Evaluate and Control Hazards and Risks