Human

Resource
Management
Internal
Assessment

OCTOBER 31

Name: shlok totla, Aaquib Ahmed Magi, Suhani

Agarwal
Class: 2BBAF
Register number: 2120685
Teacher: Prof. Shruti Srinivasan

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 Index

SR NO. TOPIC PAGE NUMBER

1 ABOUT THE 3-4

ASSIGNMENT

2 INTRODUCTION 4–9

3 SOURCES OF 10 - 14
RECRUITMENT

4 ANALYSIS AND 15 - 17
INTERPRETATION

5 CONCLUSIONS 18-21

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About the
Assignment

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 Aim of the assignment
This is a written assignment in which, students in groups of three each must draft Job
Description and Job Specification for any one of the following job positions. Students have to
analyse (in detail) the impact of technology on the job positions they have chosen. Also,
mention the suitable sources of recruitment and suggest appropriate recruitment strategies.
Students can use any industry/sector and clearly state assumptions. The word limit for this
assignment is 2000 words.

1.  Human Resource Manager

2.  Data Scientist
3. Cyber Security Expert
4.  Psychologist
5.  App Developer
6.  Registered Nurse
7. Supply Chain Manager
8. Key Accounts Manager
9. Front-line Manager
10. Business Development Manager
11. Head, Digital Marketing
12. Content Writers
13. News Reporter

 Report format and other important details

 Use 12-point fonts with 1.5 line spacing and justified alignment. 
 Reference – APA 7th edition 
 Report should not exceed 3000 words 
 Date of submission: Week 13
 Marks: 20 marks 
 Assignment Type: group 
 Mode of submission: Google Classroom

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Introduction

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 Introduction
The company chosen for analysis as a part of the Continuous Internal Assessment (CIA) is Deloitte
Touche Tohmatsu Limited which is part of the consultancy, accounting and audit, and advisory
services industry. The job title chosen is business development manager.

 COMPANY AND INDUSTRY PROFILE:

Deloitte Touche Tohmatsu Limited, commonly referred to as Deloitte, is a multinational professional
services network with offices in over 150 countries and territories around the world. It offers diverse
kinds of services such as –
1. consulting in fields of Marketing, Business operations, Human capital;
2. Risk advisory such as financial risks, Regulatory risks, Operational risks and Reputation risk;
3. Strategies such as corporate financing strategies and public relations strategies;
4. Restructuring and building projects, etc. Deloitte is even a member of the Big four accounting and
audit firms in the world along with PricewaterhouseCoopers (PwC), KPMG, and Ernst & Young.

By any measure, Deloitte’s footprint in India is massive. There are fourteen offices spread across the
country with about 15,000 employees, with tens of thousands more set to join over the next few years
in India alone.

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 Job description
Roles of Business development manager are essential to the growth strategy of Deloitte. They have
a diverse set of roles to perform such as critical consulting, risk-management, executing strategies
and helping the organizations remain unbiased and independent when entering into business
relationships with third parties.

 Importance of a business development manager

Business development managers play a vital role in the success of an organization. These
professionals generate new leads, negotiate prices with customers, and forecast sales revenue, all of
which help support one of the most important responsibilities of a business development manager:
help organizations maximize profits. Business development managers need to evaluate current
business operations and identify ways in which an organization can grow and thrive. Therefore,
this career is an ideal choice for those who are dynamic, goal-oriented and commission-oriented.

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 Duties and responsibilities

1. Analysing - Analyses data and fundamental information about the business and provides high level
expertise and analytics. Monitoring, fostering, and instituting data quality is included in this
process.
2. Providing support - Business Analysts have to provide support to the Lead Business Analyst and
the Talent Business Advisor ("TBA") in the delivery of strategic services to the business.

3. Collaborating – They have to collaborates with other Business Analysts, Talent Business
Advisors, & Lead Business Advisor to maximize efficiencies and achieve organizational goals.

4. Solving problems by developing strategies – They will have to work with a team to create
solutions and strategies that help their clients solve problems, expand market share, improve
operations, and grow business. The team will have dynamic colleagues with different areas of
expertise.

5. Assisting in non-major activities of the company – They have to assist in the preparation of
training materials and in the presentation of training to internal groups or new recruits. Moreover,
being a mentor is always desirable.

6. Critical review and Future relationships – They have to critically review the ongoing business
relationships with third parties and also work on finding new potential clients for future as the
relationships with current third parties will get over after some time. This involves Documenting,
reviewing, and performing analysis and conclusions regarding potential business relationships.

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 Skills

Required skills
• Experience with gathering requirements, documentation creates and updates,
• Experience in assisting with creating strategies
• Strong written and oral communication skills and outstanding attention to detail
• Ability to analyse facts and relationships
• Ability to learn, understand, and apply Deloitte's independence policies and guidance related to
business relationship

Desired skills
• Experience with Agile methodologies and best practices
• Ability to work in a collaborative environment with a self-starter mentality
• 1-3 years of experience acting as a business analyst or working in any audit or the big 4 firms.
• The workers of Deloitte should remain unbiased and free from conflicts of interest with all clients.

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Sources of recruitment

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 Sources of recruitment
Deloitte uses both internal and external sources to recruit employees to fill the vacant positions.
Internal sources: Deloitte conduct employee review from time to time within a period of 2 years so that
certain positions can be filled through the already working staff of Deloitte.

The sources are as follows:

1. Transfers: Deloitte has 14 branches all across India in cities/ places such as Gurugram, Hyderabad,
Mumbai and Bengaluru. Gurugram and some other places also have USI branches of Deloitte which
are operated by Indians as well as Americans. Thus, Deloitte transfers employees across different
branches as well as different fields, for example, from financial analysts to marketing analyst.

2. Promotions: After conducting employee reviews and feedback sessions with employees, the
employers decide on whether the employee is fit for increased responsibilities and higher roles or not.
In case of a business analyst in Deloitte, the position starts from a junior analyst and after two years
they become senior analyst in their field. External sources: Depending entirely on internal sources is
not fully reliable as any company looks forward to receive new inputs with a diverse workforce. With
this concept in view, Deloitte hires employees from external sources.

External sources: Depending entirely on internal sources is not fully reliable as any company looks
forward to receive new inputs with a diverse workforce. With this concept in view, Deloitte hires
employees from external sources.

The sources are:

1. Campus recruitment: Through their campus connect programs Deloitte reaches out to campuses
across various course and across the country. They look for young talents who have an analytical mind,
can articulate their thoughts with confidence and logic, and can think out-of-the-box. Some of the
universities that Deloitte hirers go to are Ashoka University in Sonipat, NMIMS, Xavier’s and IIMs.

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2. Employee Referral: The most commonly used external source is Employee Referrals and in case of
referrals it has a greater preference for experienced employees rather than for freshers. The number of
freshers hired as employees by the means of referrals are negligible.

3. Online application: Deloitte offers anyone with the required skills and education to apply in their
company for any branch. Deloitte has a full application process which is available on their website as
well as other platforms for job seekers such as LinkedIn.

 BEST RECRUITMENT STRATEGY

The best recruitment strategy for a business analyst involves many steps

1. Resume shortlisting: The hirers need to select employees on the basis of the degree and diversity
of software proficiency. From resumes they need to see the past work experiences of the
applicants.

2. Checking authenticity: The hirers need to make sure that correct information is provided in the
resume for which they call the referral numbers or contacts with which the applicants worked
previously.

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3. Personal interview: A two-way communication and opportunity for the applicant to make a good
impression. An online or personal interview will be good methods of conducting interviews as
there are other criteria for finalizing the selection of an applicant.

4. Aptitude and software operation test: Aptitude test is common to almost all companies before
they hire an employee, but a great strategy is to test them on their proficiency of software by
testing them with real world problems and data to analyse. This is to see how their on-spot working
skills are.

5. Preference to Campus recruitment: The undergraduates and postgraduates have the most recent
learnings on software and technologies most recently used/ developed. As per the student’s course
plan, they are taught about the technological changes in the field of business analytics which is
really important to keep track in this industry.

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 Technological factors influencing the job position

1. Proficiency in basic software - Business analysts typically rely on software such as Microsoft
Excel, Microsoft PowerPoint, Microsoft Access, SQL, Google Analytics and Tableau. These tools help
them collect and sort data, create graphs, write documents and design visualizations to explain the
findings. Thus, any person applying for this post needs to be proficient with many such software.
2. Competitors – The consultancy service industry being a large one, the business analysts need to be
aware of their immediate business environment that includes how their competitors are working. One
of Deloitte’s major competitors is; thus, the analysts have to keep a check on technologies used or
created by their competitors.

3. Technological changes - The business environment is gradually moving towards new technologies
like machine learning, cloud computing, DevOps, and application portfolio optimization. Due to the
introduction of these new technologies, it is required for the business analyst to not only get
familiarized with them as soon as a new technology enters the industry but should also be adequately
proficient so that they can guide their respective organization.

4. Selection process - There are some technologies which are affordable when it comes to incorporate
them in recruitment. It enables the business to recruit many valuable people. The technology works
very fast in selecting people. There is an application tracking system that can manage all the
applications of candidates. This system also sorts the candidate in any desired order. The job openings
resume, skill level and a lot of other things can easily be seen through application tracking system.

5. Strategic planning made easier - There is a need of plan to be used to manage all the tasks that a
company needs for smooth operation and implementation of plans hence formed. The plan-making and
management depend on technology in this digitalized world. If someone uses technology, they will
have more strategic planning. Many metrics are required to be measured in the planning process. It
saves someone from having to spend a lot of money and time in conducting the process manually.
Thus, applying technology have made the tasks of an analyst easier than before.

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Analysis and
Interpretation

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 Analysis and interpretation
 Deloitte is an UK based company which provides various kinds of business-related services. It
is a part of Big four companies across the world.

 Business Development Managers also known as BDMs are the ones who perform numerous set
of roles such as strategic planning, management, etc.

 Their duties and responsibilities include analysing data and information about the business and
providing their expertise about it , providing support to lead business development manager and
talent business advisor about service strategies, collaborating with other employees to achieve
organizational goals , solving client's problems by developing strategies with the team having
individuals in different areas of expertise, assisting in non-major activities of the company by
providing mentorship, critical reviewing on current business relationships and finding potential
clients for future relationships, etc.

 The basic skills required for this job are bachelor's degree, experience in creating strategies and
documentation, analytical skills, written and oral communication skills, alignment of personal
objectives and interest with the organisation.

 Extra incentives could be availed according to the norms and performance of the job. Job
review would be done every two years to provide increment s and job promotion.

 There are various technological factors which affect the job position. Proficiency in softwares
such as Microsoft Excel, SQL, Google Analytics, etc. help them collect and sort data.
Adherence to new technologies coming up and helping oneself and the company grow.
Application tracking system are present which can filter out and screen the resumes and skills
of the individuals. Strategic planning could be done through technology will saves time and
money of the developer and also provide better metrics.

 There are two sources of recruitment: internal and external. Deloitte transfers it's employees
from one branch to another as it has fourteen branches all over India. It provides promotion

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 from a junior level to senior level based on the experience and performance in their area of
interest. Campus recruitment is done by Deloitte in various universities like IIM, Xavier's, etc.
Employee referrals are also used during the time of fulfilling vacancies in the organisation.
Online application forms are also made available through various platforms like LinkedIn,
Hirect, naukri.com, etc.

 The recruitment strategy for a business development manager involves many steps such as
resume shortlisting, checking authenticity, personal interview, software and aptitude test, etc.

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Conclusions

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 List of references

1. Gentle, S. (2018, April 23). 5 Ways Technology Has Impacted On Recruitment Process | Onrec.

Onrec. https://www.onrec.com/news/news-archive/5-ways-technology-has-impacted-

recruitment-process

2. Business Development: The Basics. (2022, June 23). Investopedia.

https://www.investopedia.com/articles/personal-finance/090815/basics-business-

development.asp

3. Business Development Manager job description guide. (2021, November 25). Robert Half.

https://www.roberthalf.com.au/employers/administration/business-development-manager-job-

description

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 Acknowledgement

I would like to express my profound gratitude to all those who have been instrumental in the
preparation of this project report. I wish to place on record, my deep gratitude to my Class Co-
Coordinator, Prof. Shruti Srinivasan, for her expert advice and help.

Furthermore, I would also like to thank the school of business and management- CHRIST
(DEEMED TO BE UNIVERSITY) for giving us a highly interesting project with a great sense of
practical learning experience.

Lastly, I would like to thank God, my Parents and Friends for their constant help and support.

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Thank
You!

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