Cisco Unified IP Phone 7906G and 7911G Phone Guide For Cisco Unified Communications Manager 7.1 (2) (SCCP and SIP)
Cisco Unified IP Phone 7906G and 7911G Phone Guide For Cisco Unified Communications Manager 7.1 (2) (SCCP and SIP)
Cisco Unified IP Phone 7906G and 7911G Phone Guide For Cisco Unified Communications Manager 7.1 (2) (SCCP and SIP)
Cisco Unified IP Phone 7906G and 7911G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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Softkey Definitions
AbbrDial Answer Barge CallBack Cancel cBarge CFwdALL Clear Dial using a speed-dial index number Answer a call Add yourself to a call on a shared line Receive notification when a busy extension becomes available Cancel an action or exit a screen without applying changes Add yourself to a call on a shared line and establish a conference Setup/cancel call forwarding Delete records or settings Close the current window View conference participants Create a conference call Remove characters to the right of the cursor when using EditDial Dial a phone number Turn on/off Do Not Disturb (DND) Edit a number in a call log Disconnect the current call Reset settings to their defaults Return to the previous screen Talk using the handset and listen on the speaker (Group Listen) Disable Group Listen Answer a call that is ringing in another group or on another line
Transfer a call to a new number Start a standard (ad hoc) conference call
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
Softkey Definitions Phone Screen Icons Button Icons Speed Dialing Common Phone Tasks
Close ConfList Confrn Delete Dial DND EditDial EndCall Erase Exit GListen GLOff GPickUp
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iDivert MeetMe Monitor MonOff more Msgs New Call OPickUp Park PickUp QRT Redial Remove RMLstC Search Transfer Update
Send or redirect a call to a voice message system Host a Meet-Me conference call Listen to a call on the speaker Disable the Monitor function Display additional softkeys Access voice mail system Make a new call Answer a call that is ringing in an associated group Store a call using Call Park Answer a call that is ringing on another phone in your group Submit call problems to the system administrator Redial the most recently dialed number Remove a conference participant Drop the last party added to a conference call Search for a directory listing Transfer a call Refresh content
Button Icons
Volume Navigation
Call on hold; remote call on hold Connected call Off-hook On-hook Incoming call Shared line in use Authenticated call Encrypted call Other Features Speed Dial configured Message waiting Option selected Feature enabled URL entry in call log is ready to edit (SIP only) Audio or Video Mode Handset in use Speaker in use (Monitor on) Video enabled (Cisco Unified IP Phone 7911G only with SCCP) Hold Applications Menu
Speed Dialing
If you want to... Then... Speed dial a number
Press
and select a number to dial. Press and choose Directories > Speed Dials. Select a number to dial. Enter a speed-dial number while on-hook and press AbbrDial.
VidMode Choose a video display mode (SCCP only) << >> Delete entered characters Move through entered characters
Contents
Getting Started 1 Using this Guide 1 Finding Additional Information 1 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 5 An Overview of Your Phone 9 Understanding Buttons and Hardware 9 Understanding Lines vs. Calls 11 Understanding Line and Call Icons 11 Accessing Applications Menus 12 Accessing the Help System on Your Phone 12 Understanding Feature Availability 12 Understanding SIP vs. SCCP 13 Basic Call Handling 14 Placing a CallBasic Options 14 Placing a CallAdditional Options 15 Answering a Call 17 Ending a Call 18 Using Hold and Resume 18 Switching Between Multiple Calls 19 Switching an In-Progress Call to Another Phone 19 Viewing Multiple Calls 19 Transferring Calls 20 Sending a Call to a Voice Message System 21
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Forwarding Calls to Another Number 21 Using Do Not Disturb 22 Making Conference Calls 23 Using Conference Features 24 Using Conference 24 Using Join 25 Using cBarge 25 Using Meet-Me 26 Viewing or Removing Conference Participants 26 Advanced Call Handling 28 Speed Dialing 28 Picking Up a Redirected Call on Your Phone 30 Storing and Retrieving Parked Calls 31 Logging Out of Hunt Groups 32 Using a Shared Line 32 Understanding Shared Lines 32 Using Barge to Add Yourself to a Shared-Line Call 33 Understanding Barge Features 33 Using Barge Features 33 Preventing Others from Viewing or Barging a Shared-Line Call 34 Making and Receiving Secure Calls 34 Tracing Suspicious Calls 36 Prioritizing Critical Calls 36 Using Cisco Extension Mobility 38 Managing Business Calls Using a Single Phone Number 38 Using a Handset, Headset, and Speaker 41 Using the Group Listen Feature 41 Using the Monitor Feature 42 Using a Headset 43 Using AutoAnswer 43
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Changing Phone Settings 44 Customizing Rings and Message Indicators 44 Customizing the Phone Screen 45 Using Call Logs and Directories 46 Using Call Logs 46 Directory Dialing 48 Using Corporate Directory on Your Phone 48 Using Personal Directory on Your Phone 49 Accessing Voice Messages 52 Using the Cisco Unified CM User Options Web Pages 53 Accessing Your User Options Web Pages 53 Configuring Features and Services on the Web 54 Using Personal Directory on the Web 54 Using Your Personal Address Book on the Web 54 Configuring Fast Dials on the Web 55 Using the Address Book Synchronization Tool 56 Setting Up Speed Dials on the Web 57 Setting Up Phone Services on the Web 58 Controlling User Settings on the Web 59 Controlling Line Settings on the Web 59 Setting Up Phones and Access Lists for Mobile Connect 61 Using Cisco WebDialer 63 Understanding Additional Configuration Options 65 Troubleshooting Your Phone 66 General Troubleshooting 66 Viewing Phone Administration Data 67 Using the Quality Reporting Tool 67 Cisco One-Year Limited Hardware Warranty Terms 68 Index 69
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Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phones capabilities, or refer to the table below for pointers to commonly-used sections.
Then...
See Safety and Performance Information, page 2. See Connecting Your Phone, page 5. Start with An Overview of Your Phone, page 9. See Understanding Buttons and Hardware, page 9. See Placing a CallBasic Options, page 14. See Using Hold and Resume, page 18. See Transferring Calls, page 20. See Making Conference Calls, page 23. See Speed Dialing, page 28. See Using a Shared Line, page 32. See Using a Handset, Headset, and Speaker, page 41. See Changing Phone Settings, page 44. See Using Call Logs and Directories, page 46. See Accessing Voice Messages, page 52. Refer to the Quick Reference Card in the front of this guide.
Cisco Unified IP Phone 7906G and 7911G Phone Guide for Cisco Unified Communications Manager 7.1(2)
You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml You can access the most current licensing information at this URL: http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.html
Note
Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:
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Getting Started
Move the external device away from the source of the RF or AF signals. Route the external device cables away from the source of the RF or AF signals. Use shielded cables for the external device, or use cables with a better shield and connector. Shorten the length of the external device cable. Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors. In European Union countries, use only headsets that are fully compliant with the EMC Directive [89/336/EC].
Caution
Accessibility Features
A list of accessibility features is available upon request. You can find more information about Cisco accessibility features at this URL: www.cisco.com/go/accessibility
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.1(2)
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Cisco Unified IP Phone 7906G and 7911G Phone Guide for Cisco Unified Communications Manager 7.1(2)
The following graphic and table show how to connect the Cisco Unified IP Phone 7911G:
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Adjusting the Handset Rest When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions.
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Set the handset aside and pull the square plastic tab from the handset rest. Rotate the tab 180 degrees. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.
Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using the Tool for Auto-Registered Phones Support (TAPS). TAPS might be used either for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will restart.
Headset Support Although Cisco Systems performs limited internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors.
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Cisco recommends the use of good quality external devices, for example, headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones and two-way radios, some audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors. See Using External Devices, page 2 for more information. In some cases, hum may be reduced or eliminated by using a local power cube or power injector.
Note
These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments. Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en mass.
Audio Quality Subjective to the User Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones. See manufacturers sites for details.
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Phone screen
Description
Displays phone menus and call activity Accessing Applications including caller ID, call duration, and call state. Menus, page 12 and Understanding Feature Availability, page 12. Indicates your Cisco Unified IP Phone model series. Each activates a softkey option displayed on your phone screen. Allows you to scroll through menu items and highlight items. When the phone is on-hook, displays your Speed Dials. Softkey Definitions, page 1. Accessing Applications Menus, page 12 and Speed Dialing, page 28.
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Displays the Applications menu that provides access to a voice message system, phone logs and directories, settings, services, and help.
Places the active call on hold, resumes a call on Using Hold and hold, and switches between an active call and a Resume, page 18. call on hold. Allows you to dial phone numbers, enter letters, and choose menu items. Controls the handset, headset, speaker, and ringer volume. Basic Call Handling, page 14. Using a Handset, Headset, and Speaker, page 41.
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The light strip on the handset indicates an incoming call or new voice message.
10 Footstand
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Icon
Description
No call activity on this line. You are dialing a number or an outgoing call is ringing. You are connected to the other party. A call is ringing on your line. You have put this call on hold. See Using Hold and Resume, page 18. Another phone that shares your line has put a call on hold. See Using Hold and Resume, page 18. Another phone that shares your line has a connected call. See Understanding Shared Lines, page 32. A holding call is reverting to your phone. See Using Hold and Resume, page 18. See Making and Receiving Secure Calls, page 34. See Making and Receiving Secure Calls, page 34.
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Then...
Press to display a list of Applications: Messages, Directory, Settings, Services, and Help. Press Press
.
You can also press the number on the keypad that corresponds to the number for the menu item. Go back one level in a menu Press Exit. (Note that if you press Exit from the top-level of a menu, the menu will close.) Close a menu (and return to Press Exit one or more times until the menu closes, or press the Applications menu) Exit the Applications menu Press or Exit. .
Tip After you press , the LED turns green and stays lit while you are using the Applications menus. If you depart from an application without pressing or Exit (for example, to answer a new call), the phone screen display may change but the button stays green. If you press again, the application that you were using resumes at the point when it was interrupted.
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Then...
Pick up the handset and dial the number.
Dial on-hook (with dial Press New Call and dial the number. tone) Redial a number Place a call when another call is active Press Redial. 1. Press 2. Press New Call. 3. Enter a number. Dial from a call log 1. Press and select Directories > Missed Calls, Received Calls, or Placed Calls. 2. Scroll to the number and press Dial.
Tips You can dial on-hook without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook by lifting the handset and press Dial.
When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, scroll to it, press Dial, and go off-hook. If you make a mistake while dialing, press << to erase digits. If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information. Your phone might be set up for international call logging, which is indicated by a + symbol on the call logs, redial, or call directory entries. See your system administrator for more information.
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Then...
1. Open a web browser and go to a WebDialer-enabled corporate directory. 2. Click the number that you want to dial. 1. Press CallBack while listening to the busy tone or ring sound. 2. Hang up. Your phone alerts you when the line is free. 3. Place the call again. Enter the Multilevel Precedence and Preemption (MLPP) access number, then enter a phone number. 1. Press and select Directories > Personal Directory to log in. 2. Choose Personal Address Book and search for a listing.
Make a priority (precedence) call (SCCP phones only) Dial from a Personal Address Book (PAB) entry
Prioritizing Critical Calls, page 36. Using the Cisco Unified CM User Options Web Pages, page 53. Using Personal Directory on Your Phone, page 49.
Place a call using a billing or tracking code (SCCP phones only) Place a call using your Cisco Extension Mobility profile
1. Dial a number. 2. After the tone, enter a client matter code (CMC) or a forced authorization code (FAC). Log in to the Cisco Extension Mobility service on a phone.
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Then...
1. Obtain your Mobile Voice Access number and End user PIN from your system administrator. 2. Dial your assigned Mobile Voice access number. 3. Enter your mobile phone number (if requested) and PIN. 4. Press 1 to make a call to an enterprise IP phone. 5. Dial a desktop phone number other than your desktop phone number.
Note
Before using this option, your system administrator must configure this feature and assign a service URL to the line button. Contact your system administrator for more information.
Configuring Fast Dials on the Web, page 55 and Using Your Personal Address Book on the Web, page 54
1. Press the Fast Dial line button. 2. Scroll to or press the index number to find and select an entry. The system dials the specified number. Place a call using your PAB Note
Before using this option, your system administrator must configure this feature and assign a service URL to the line button. Contact your system administrator for more information.
Configuring Fast Dials on the Web, page 55 and Using Your Personal Address Book on the Web, page 54
1. Press the PAB line button. 2. Access the contact and select the number. The system dials the specified number.
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Answering a Call
You can answer a call by simply lifting the handset, or you can use other options if they are available on your phone.
Then...
Press Answer. Press Answer. Press iDivert. Use AutoAnswer. Use Call Park or Directed Call Park.
Use your phone to answer Use Call Pickup. a call ringing elsewhere Answer a priority call (SCCP phones only) Answer a call on your mobile phone or other remote destination Hang up the current call and press Answer. Set up Mobile Connect and answer your phone. When you enable Mobile Connect: Your desktop and remote destinations receive calls simultaneously. When you answer the call on your desktop phone, the remote destinations stop ringing, are disconnected, and display a missed call message. When you answer the call on one remote destination, the other remote destinations stop ringing, are disconnected, and a missed call message is shown on the other remote destinations.
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Tip If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information.
Ending a Call
To end a call, simply hang up. Here are some more details.
Then...
Return the handset to its cradle. Or press EndCall.
Hang up while monitoring a call (using Press EndCall. the speaker) Hang up one call, but preserve another Press EndCall. If necessary, remove the call from hold first. call on the same line
Then...
1. Make sure the call you want to put on hold is highlighted. 2. Press 2. Press . . 1. Make sure the appropriate call is highlighted.
Tips Engaging the Hold feature typically generates music or a beeping tone.
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When a held call is highlighted, the Hold button becomes lit (red). When a call that is not held is highlighted, and there are other held calls on the line, the Hold button changes to blinking (red). If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting. If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line. The duration between Hold Reversion alerts is determined by your system administrator.
Then...
1. Make sure the call that you want to switch to is highlighted. 2. Press . Any active call is placed on hold and the selected call is resumed. Press Answer. Any active call is placed on hold.
Then...
1. Press the Mobility softkey and select Send call to mobile. 2. Answer the in-progress call on your mobile phone.
1. Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. 2. Press Resume on your desk phone within 4 seconds and start talking on the desk phone.
Your phone displays calls as follows for the highlighted line: Calls with the highest precedence and longest duration display at the top of the list. Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last.
Transferring Calls
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
Then...
1. From an active call, press Transfer. 2. Enter the target number. 3. Press Transfer again to complete the transfer or EndCall to cancel. Note
If your phone has on-hook transfer enabled, complete the transfer by hanging up.
1. From an active call, press Transfer. 2. Enter the target number. 3. Wait for the transfer recipient to answer. 4. Press Transfer again to complete the transfer or EndCall to cancel. Note
If your phone has on-hook transfer enabled, complete the transfer by hanging up.
Transfer two current calls to each other (direct transfer) without staying on the line (SCCP phones only)
1. Scroll to highlight any call on the line. 2. Press Select. 3. Repeat this process for the second call. 4. With one of the selected calls highlighted, press DirTrfr. (To display DirTrfr, you might need to press more.) The two calls connect to each other and drop you from the call. Note
If you want to stay on the line with the callers, use Join instead.
Press iDivert. For more information, see Sending a Call to a Voice Message System, page 21.
Tips If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up.
If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold.
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You cannot use Transfer to redirect a call on hold. Press before transferring it.
Then...
Press iDivert. One of two things occurs: The call is transferred to your voice message system. Your phone screen displays a menu that allows you to choose between your voice message system or the voice message system of the original called party. Choose an option to redirect the call.
Tip If your phone displays a menu that disappears before you make your selection, you can press iDivert again to re-display the menu. You can also ask your system administrator to configure a longer timeout value.
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You can access Call Forward All on your phone or from your Cisco Unified CM User Options web pages; conditional call forwarding features are accessible only from your User Options web pages. Your system administrator determines which call forwarding features are available to you.
Then...
Press CFwdALL and enter a target phone number. Press CFwdALL.
Verify that Call Forward All is Look for: enabled on your line Alternating call forwarding icons phone number. Set up or cancel call forwarding remotely
The call forward target number in the status line. 1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 53.) 2. Access your call forwarding settings. (See Controlling User Settings on the Web, page 59.)
Tips Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.
You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company. Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual. Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you. With override enabled, a call placed from the target phone to your phone is not forwarded, but rings through. Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a call forwarding loop or would exceed the maximum number of links permitted in a call forwarding chain.
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When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does not hear a busy tone. DND interaction with other types of calls includes: DND does not affect intercom calls or non-intercom priority calls. If both DND and auto-answer are enabled, only intercom calls will be auto-answered.
.
Then...
Press DND. Do Not Disturb displays on the status line, and the ring tone is turned off.
Press the DND softkey or: 1. Press > Device Configuration > Call Preferences > Do Not Disturb. 2. Select No, and then press Save.
If your system administrator configured DND settings to appear on the User Options page, follow these steps: 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 53. 2. From the drop-down menu, choose User Options > Device. 3. You can set the following options:
Do Not DisturbSet to enable/disable DND. DND OptionChoose either Call Reject (to turn off all
audible and visual notifications) or Ringer Off (to turn off only the ringer).
DND Incoming Call Alert (applies to either DND option
set)Set the alert to beep only, flash only, disable the alert, or choose None (to use the Alert setting configured by your system administrator).
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Using Conference
Conference allows you to call each participant. Conference is available on most phones.
Then...
1. From a connected call, press Confrn. 2. Enter the participants phone number. 3. Wait for the call to connect. 4. Press Confrn again to add the participant to your call. 5. Repeat to add additional participants.
Add new participants to an existing conference See a list of participants or remove participants
Repeat the steps listed above. Your system administrator determines whether non-initiators of a conference can add or remove participants. See Viewing or Removing Conference Participants, page 26.
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Using Join
Join allows you to combine two or more existing calls to create a conference in which you are a participant.
Then...
1. From an active call, highlight another call that you want to include in the conference and press Select. Selected calls display this icon . 2. Repeat this step for each call that you want to add. 3. Press Join. (You may need to press the more softkey to see Join.)
Join together two existing conferences See a list of participants or remove participants
Use the Join or DirTrfr softkeys. Check with your system administrator to see if this feature is available to you. See Viewing or Removing Conference Participants, page 26.
Using cBarge
You can create a conference by using cBarge to add yourself to a call on a shared line.
Then...
Create a conference by Highlight the call and press cBarge to complete the action. barging a call on a shared line See Using a Shared Line, page 32 for more information. See a list of participants or remove participants See Viewing or Removing Conference Participants, page 26.
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Using Meet-Me
Meet-Me conferencing allows you to start or join a conference by calling the conference number.
Then...
1. Obtain a Meet-Me phone number from your system administrator. 2. Distribute the number to participants. 3. When you are ready to start the meeting, go off-hook to get a dial tone, then press MeetMe. 4. Dial the Meet-Me conference number. Participants can now join the conference by dialing in. Note
Participants hear a busy tone if they call the conference before the initiator has joined. In this case, participants must call back.
Dial the Meet-Me conference number (provided by the conference initiator). Note
You will hear a busy tone if you call the conference before the initiator has joined. In this case, try your call again.
All participants must hang up. The conference does not automatically end when the conference initiator disconnects.
Tip If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the message, Device Not Authorized. For more information, see Making and Receiving Secure Calls, page 34.
Press ConfList. Participants are listed in the order in which they join the conference with the most recent additions at the top. While viewing the conference list, press Update. While viewing the conference list, locate the participant listed at the bottom of the list with an asterisk (*) next to the name. While viewing the conference list, highlight the participants name and press Remove.
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While viewing the conference list, press RMLstC. You can remove participants only if you initiated the conference call. or or icon after Conference on the phone icon beside the participants name on the
Verify that a conference call is Look for the screen. secure Verify that a participant is calling from a secure phone Add more participants Look for the phone screen.
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Speed Dialing
Speed dialing allows you to enter an index number or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features: Speed Dials Abbreviated Dialing Fast Dials To set up speed-dial numbers and Abbreviated Dial, you must be able to access your User Options web pages. See Using the Cisco Unified CM User Options Web Pages, page 53. To set up Fast Dials, you must access to the Personal Directory feature. See Using Personal Directory on Your Phone, page 49. Alternately, your system administrator can configure speed-dial features for you.
Note
Then...
1. Set up speed-dial buttons. See Setting Up Speed Dials on the Web, page 57. 2. To place a call, press (a speed-dial button). 1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web section on page 57. 2. To place a call, enter the Abbreviated Dialing code and press AbbrDial.
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Then...
1. Pick up the handset. 2. Press the AbbrDial softkey and enter the abbreviated dial code using the keypad. 3. Press the AbbrDial softkey again. To use Off-hook Abbreviated Dialing to conference a call: 1. Press the Confrn softkey. The user will hear dialtone. 2. Follow steps 2 and 3 above. 3. Press the Confrn softkey again. To use Off-hook Abbreviated Dialing to transfer a call: 1. Press the Transfer softkey. The user will hear dialtone. 2. Follow steps 2 and 3 above. 3. Press the Transfer softkey again. To use Off-hook Abbreviated Dialing while a call is on hold: 1. Press the NewCall softkey. 2. Follow steps 2 and 3 above.
1. Create a Personal Address Book entry and assign a Fast Dials code. See Using Personal Directory on the Web, page 54. 2. To place a call, access the Fast Dial service on your phone. See Using Personal Directory on Your Phone, page 49.
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1. Press the PickUp softkey. (You might have to go off-hook to display the softkey.) If your phone supports auto-pickup, you are now connected to the call. 2. If the call rings, press Answer to connect to the call. 1. Press the GPickUp softkey. (You might have to go off-hook to display the softkey.) 2. Enter the group pickup number. If your phone supports auto-pickup, you are now connected to the call. 3. If the call rings, press Answer to connect to the call.
Answer a call that is ringing on another extension outside of your call pickup group
Answer a call that is ringing on another extension in your group or in an associated group
1. Press the OPickUp softkey. (You might have to go off-hook to display the softkey.) If your phone supports auto-pickup, you are now connected to the call. 2. If the call rings, press Answer to connect to the call. 1. Press the GPickUp softkey. (You might have to go off-hook to display the softkey.) 2. Enter the line number with the call that you want to pick up. For example, if the call that you want to pick up is ringing on line 12345, enter 12345. If your phone supports auto-pickup, you are now connected to the call. 3. If the call rings, press Answer to connect to the call.
Tips If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time).
If you press GPickUp and enter a line number, your phone picks up the ringing call on that particular line (if available). Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group.
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1. During a call, press Park. (You may need to press the more softkey to see Park.) 2. Record the call park number displayed on your phone screen. 3. Hang up.
Retrieve a parked call Direct and store an active call at a directed call park number
Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call. 1. During a call, press Transfer. 2. Select a speed-dial number assigned to a directed call park number or dial the number. 3. Press Transfer again to finish storing the number. From any Cisco Unified IP Phone in your network, enter the park retrieval prefix and dial the directed call park number, or after entering the park retrieval prefix, select the speed-dial for the directed call park number to connect to the call.
Tip You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details.
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Press HLog. Your phone screen displays, Logged out of Hunt Group. Press HLog.
Tip Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.
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Privacy If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents coworkers from barging your calls. See Preventing Others from Viewing or Barging a Shared-Line Call, page 34.
Note The maximum number of calls that a shared line supports can vary by phone.
Then...
Look for the remote-in-use icon 1. Highlight a remote-in-use call. 2. Press Barge. (You may need to press the more softkey to display Barge.) Other parties hear a beep tone announcing your presence. See Viewing or Removing Conference Participants, page 26. .
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Tips When you barge a call, other parties might hear a beep tone announcing your presence. With cBarge, other parties hear a brief audio interruption and the phone screen changes to display conference details.
When you leave a call that you have barged, other parties hear a beep-beep tone. If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line. If a phone that is using the shared line has Privacy disabled and it is configured with Private Line Automated Ringdown (PLAR), the barge and cBarge features will still be available. You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.
Then...
1. Press more > Private. 2. To verify that Privacy is on, look for the Privacy-enabled next to Private on the phone screen. icon 1. Press more > Private. 2. To verify that Privacy is off, look for the Privacy-disabled next to Private on the phone screen. icon
Tip If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.
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Protected callThe phone is receiving and transmitting encrypted audio (your conversation) with another phone. A protected call provides a similar level of security as an encrypted call, but adds additional security. If the call is protected at both ends, a security tone plays at the beginning of the conversation. Some features, such as conference calling, shared lines, Extension Mobility, and join across lines are not available when protected calling is configured. Protected calls are not authenticated. Non-secure callAt least one of the participating phones or the connection does not support these security features, or the phones cannot be verified.
Then...
Look for a security icon in the top right corner of the call activity area, next to the call duration timer: Authenticated call or conference Encrypted call or conference Non-secure call or conference
Verify that the phone on the other end of the connection is also secure
Look for the encrypted lock icon and listen for a security tone at the beginning of the call. When encrypted calling is configured on your phone, the lock icon is displayed. However, the conversation is protected only when the security tone plays at the beginning of a call, indicating that the call is protected on both ends of the call. If your call is connected to a non-protected phone, the secure tone is not played.
Note
There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, ask your system administrator.
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Then...
Press MCID. Your phone plays a tone and displays the message, MCID successful.
If you...
Then...
Want to choose a priority (precedence) Contact your system administrator for a list of level for an outgoing call corresponding precedence numbers for calls. Want to make a priority (precedence) call Hear a special ring (faster than usual) or special call waiting tone Enter the MLPP access number (provided by your system administrator) followed by the phone number. You are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call.
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If you...
Want to view priority level of a call
Then...
Look for an MLPP icon on your phone screen: Priority call Medium priority (immediate) call High priority (flash) call Highest priority (flash override) or Executive Override call Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine).
Want to accept a higher-priority call Hear a continuous tone interrupting your call
Answer the call as usual. If necessary, end an active call first. You or the other party are receiving a call that must preempt the current call. Hang up immediately to allow the higher priority call to ring through.
Tips When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones.
If you enter an invalid MLPP access number, a verbal announcement will alert you of the error. An MLPP-enabled call retains its priority and preemptive status when you:
Put the call on hold Transfer the call Add the call to a three-way conference Answer the call using PickUp
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1. Press and choose Services > EM Service (name can vary). 2. Enter your user ID and PIN (provided by your system administrator). 3. If prompted, select a device profile.
Log out of EM
1. Press
Tips EM automatically logs you out after a certain amount of time. Your system administrator establishes this time limit.
Changes that you make to your EM profile from your Cisco Unified CM User Options web pages take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time you log in. Changes that you make to the phone from your User Options web pages take effect immediately if you are logged out of EM; otherwise, changes take effect after you log out. Local settings controlled by the phone are not maintained in your EM profile.
Then...
Use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations. See Setting Up Phones and Access Lists for Mobile Connect, page 61. See Answering a Call, page 17. See Switching an In-Progress Call to Another Phone, page 19.
Answer a call using your mobile phone Switch an in-progress call between your desk phone and mobile phone
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Then...
1. Press the Enterprise Hold (name may vary) softkey. The other party is placed on hold. 2. On your mobile phone, press the Resume (name may vary) softkey. See Switching an In-Progress Call to Another Phone, page 19. 1. Press the Enterprise Conference (name may vary) softkey your mobile phone. 2. Dial your enterprise access code for conferencing to initiate a new call. The other party is placed on hold. 3. Press the Enterprise Conference softkey to complete the conference set-up and include both callers in the conference.
Initiate a conference call on a call that has been picked up on a mobile phone
Connect to Mobile Voice Access Turn on Mobile Connect from your mobile phone
1. From any phone, dial your assigned Mobile Voice Access number. 2. Enter the number you are calling from, if prompted, and your PIN. 1. Dial your assigned Mobile Voice access number. 2. Enter your mobile phone number (if requested) and PIN. 3. Press 2 to enable Mobile Connect. 4. Choose whether to turn Mobile Connect on for all configured phones or just one:
All phonesEnter 2. One phoneEnter 1 and enter the number you want to add as
a remote destination, followed by #. Make a call from your mobile phone Turn off Mobile Connect from your mobile phone See Placing a CallAdditional Options, page 15. 1. Dial your assigned Mobile Voice access number. 2. Enter your mobile phone number (if requested) and PIN. 3. Press 3 to disable Mobile Connect. 4. Choose whether to turn Mobile Connect off for all configured phones or just one:
All phonesEnter 2. One phoneEnter 1 and enter the number you want to
remove as a remote destination, followed by #. Turn on or off Mobile Connect access to all your remote destinations from your desk phone 1. Press Mobility to display the current remote destination status (Enabled or Disabled). 2. Press Select to change the status. 3. Press Exit.
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Tips When calling Mobile Voice Access, you must enter the number you are calling and your PIN if any of the following are true:
The number you are calling from is not one of your remote destinations. The number is blocked by you or your carrier (shown as Unknown Number). The number is not accurately matched in the Cisco Unified Communications Manager
database; for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the database. If you incorrectly enter any requested information (such as mobile phone number or PIN) three times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of time. Contact your system administrator if you need assistance.
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Lift it to go off-hook; replace it to go on-hook. Press GListen. Note
Group Listen must be enabled by your system administrator for the GListen softkey to display.
Turn off Group Listen and use the Press GLOff. handset Hang up after using Group Listen Press EndCall or hang up. Adjust the volume level for a call Note
When using Group Listen, adjusting the volume only changes the volume for the speaker and not the handset.
Press the up or down Volume button during a call or after invoking a dial tone. Press Save to preserve the volume level for future calls.
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Lift it to go off-hook; replace it to go on-hook. Press Monitor and then hang up the handset. You will be able to hear the call but you will not be able to talk on the call. Note
The Monitor and MonOff softkeys are not available if Group Listen is enabled. The Monitor and MonOff softkeys are not available if Group Listen is enabled.
Turn off the speaker and use the handset Turn off the speaker and hang up Adjust the speaker volume level for a call
Press EndCall. Press the up or down Volume button during a call or after invoking a dial tone. Press Save to preserve the volume level for future calls.
Tips If your system administrator has disabled the speaker on your phone, the GListen, GLOff, Monitor, and MonOff softkeys will not be available to you. You must lift the handset to place and monitor calls.
Pressing the Volume button changes the volume for the handset or speaker, depending on which device is in use. In Group Listen and Monitor modes, the volume adjustment is for the speaker and not the handset. If you need to change the wideband setting for your handset (for example, if you change your and choose Settings > User Preferences > Audio Preferences > Wideband handset) press Handset. If the Wideband Handset setting shows as dimmed, then this setting is not user controllable. Check with your system administrator to be sure your phone system is configured to use wideband. If the system is not configured for wideband, you may not detect any additional audio sensitivity even when using a wideband handset. To learn more, refer to the handset documentation or ask your system administrator for assistance.
Note
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Using a Headset
To use a headset, disconnect the handset and connect a headset to the Handset port. For information about purchasing headsets, see Headset Support, page 7.
Using Wideband with your Headset If you connect a headset to the handset port, be sure that the Wideband Handset setting is disabled. Choose User Preferences > Audio Preferences > Wideband Handset.
Note If the Wideband Handset setting shows as dimmed, then this setting is not user controllable and you must contact your system administrator to change this setting.
Using AutoAnswer
When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator can configure AutoAnswer to use the speaker to answer calls. However, you can only monitor the call using the speaker. To talk to the caller, you must pick up the handset.
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Then...
1. Press and select Settings > User Preferences > Rings. 2. Select a ring tone and press Play to hear a sample. 3. Press Save to set the ring tone, or press Cancel.
Log in to your Cisco Unified CM User Options web pages. (See the Accessing Your User Options Web Pages, page 53.) 1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 53.) 2. Access your call ring pattern settings. (See Controlling User Settings on the Web, page 59.) Note
Before you can access this setting, your system administrator might need to enable it for you.
Adjust the volume level for the phone ringer Change the way that the voice message light on your handset works
Press the Volume button while the handset is in the cradle. The new ringer volume is saved automatically. 1. Log in to your User Options web pages. (See the Accessing Your User Options Web Pages, page 53.) 2. Choose Change the Message Waiting Lamp policy... 3. Access your message indicator settings. (See Controlling User Settings on the Web, page 59.) Note
Typically, the default system policy is to indicate a new voice message by displaying a steady light on the handset light strip.
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1. Press Images. and choose Settings > User Preferences > Background
2. Scroll through available images and press Select to choose an image. 3. Press Preview to see a larger view of the background image. 4. Press Exit to return to the selection menu. 5. Press Save to accept the new image, or press Cancel. Change the language on the phone screen 1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 53.) 2. Access your user settings. (See Controlling User Settings on the Web, page 59.) Change the line text label 1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 53.) 2. Access your line text label settings. (See Controlling User Settings on the Web, page 59.)
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Then...
Press , and choose Directories > Missed Calls, Placed Calls, or Received Calls. Each stores up to 100 records. To view a truncated listing, highlight it and press EditDial. 1. Press Calls. , choose Directories > Missed Calls, Placed Calls, or Received
2. Highlight a call record. 3. Press Details. Doing so displays information such as called number, calling number, time of day, and call duration (for placed and received calls only). Erase all call records in all logs Erase all call records in a single log Press , choose Directories, then press Clear. , choose Directories > Missed Calls, Placed Calls, or Received
1. Press Calls.
2. Highlight a call record. 3. Press Clear. (You may need to press the more softkey to display Clear.) Erase a single call record 1. Press Calls. , choose Directories > Missed Calls, Placed Calls, or Received
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1. Press and choose Directories > Missed Calls, Placed Calls, or Received Calls. 2. Highlight a call record from the log. Note
If the Details softkey appears, the call is the primary entry of a multiparty call. See the Tips section below.
3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.) 4. Go off-hook to place the call. Dial from a call log (while connected to another call) 1. Press , and choose Directories > Missed Calls, Placed Calls, or Received Calls. 2. Highlight a call record from the log. Note
If the Details softkey displays, the call is the primary entry of a multiparty call. See the Tips section below.
3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.) 4. Press Dial. 5. Choose one of the following to handle the original call:
HoldPuts the first call on hold. TransferTransfers the first party to the second and drops you from
the call. (Press Transfer again after dialing to complete the action.)
ConfrnCreates a conference call with all parties, including you.
Place a call from a URL entry in a call log (SIP phones only)
1. Press , and choose Directories > Missed Calls, Placed Calls, or Received Calls. 2. Highlight the URL entry that you want to dial. 3. If you need to edit the entry, press EditDial. The icon appears to indicate that you can begin editing characters in the URL entry. 4. Press Dial.
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Tips (SCCP phones only) To view the complete call record of a multiparty call (for example, of call that has been forwarded or transferred to you), highlight the call record and press Details. The Details record shows two entries for each missed or received multiparty call. The entries are listed in reverse chronological order:
The first logged entry is the name/number of the last completed call of a multiparty call
received on your phone. Your phone might be set up for international call logging, which is indicated by a + symbol on the call logs, redial, or call directory entries. See your system administrator for more information.
Directory Dialing
Depending on configuration, your phone can provide corporate and personal directory features: Corporate DirectoryCorporate contacts that you can access on your phone, Your system administrator sets up and maintains your Corporate Directory. Personal DirectoryIf available, personal contacts and associated speed-dial codes that you can configure and access from your phone and Cisco Unified CM User Options web pages. Personal Directory comprises the Personal Address Book (PAB) and Fast Dials.
PAB is a directory of your personal contacts. Fast Dials allows you to assign codes to PAB entries for quick dialing. For more information, see Using the Cisco Unified CM User Options Web Pages, page 53.
Then...
1. Press vary). , and choose Directories > Corporate Directory (exact name can
2. User your keypad to enter a full or partial name and press Search. 3. To dial, select the listing, and go off-hook.
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1. Press vary). , and choose Directories > Corporate Directory (exact name can
2. User your keypad to enter a full or partial name, and press Search. 3. Scroll to a listing and press Dial. 4. Choose one of the following to handle the original call:
HoldPuts the first call on hold. TransferTransfers the first party to the second and drops you from
the call. (Press Transfer again after dialing to complete the action.)
ConfrnCreates a conference call with all parties, including you.
Tip Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.
Then...
1. Press vary). , and choose Directories > Personal Directory (exact name can
2. Enter your Cisco Unified Communications Manager user ID and PIN, then press Submit. 1. Access Personal Directory, then choose Personal Address Book. 2. Enter search criteria and press Submit. 3. You can choose Previous or Next to move through listings. 4. Highlight the PAB listing that you want and press Select.
1. Search for a listing. 2. Highlight the listing and press Select. 3. Press Dial. (You may need to press the more softkey to see Dial.)
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1. Search for a listing. 2. Highlight the listing and press Delete. 3. Press Edit. 4. Press Delete. 5. Choose OK to confirm the deletion.
1. Search for a listing. 2. Highlight the listing and press Select. 3. Press Edit to modify a name or email address. 4. If necessary, choose Phones to modify a phone number. 5. Press Update.
1. Access Personal Directory, then choose Personal Address Book. 2. Access the Search page by choosing Submit. (You do not need to input search information first.) 3. Press New. 4. Use your phone keypad to enter a name and email information. 5. Choose Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as a 9 or 1. 6. Choose Submit to add the entry to the database.
1. Search for a PAB entry. 2. Highlight the listing and press Select. 3. Press Fast Dial. 4. Highlight the number that you want to dial and press Select. 5. Highlight any unassigned Fast Dial code that you want to assign to the number and press Select.
1. Press Dials.
2. Highlight a Fast Dial code that is unassigned and press Assign. 3. Enter a phone number. 4. Press Update.
1. Press Dials.
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1. Search for a Fast Dial code. 2. Press Dial. 1. Search for a Fast Dial code. 2. Highlight the listing you want and press Remove. 3. Press Remove again. 1. Press vary). , and choose Directories > Personal Directory (exact name can
Tips Your system administrator can provide you the user ID and PIN that you need to log in to Personal Directory.
Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Ask your system administrator for more information. Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. Your phone might be set up for international call logging, which is indicated by a + symbol on the call logs, redial, or call directory entries. See your system administrator for more information.
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Note
Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service.
Then...
Do one of the following: Press Msgs and follow the voice instructions. Press Look for: A steady red light on your handset. (This indicator can vary. See Customizing Rings and Message Indicators, page 44.) A flashing message waiting icon Listen for: A stutter tone from your handset, headset, or speakerphone when you place a call. on your phone screen. , select Messages, and follow the voice instructions.
Listen to your voice Do one of the following: messages or access Press Msgs and follow the voice instructions. the voice messages Press , select Messages, and follow the voice instructions. menu Send a call to a voice message system Press Divert. For more information, see Sending a Call to a Voice Message System, page 21.
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Then do this...
1. Obtain a User Options URL, user ID, and default password from your system administrator. 2. Open a web browser on your computer, enter the URL, and log on. 3. If prompted to accept security settings, click Yes or Install Certificate. The Cisco Unified Communications Manager User Options main web page displays. From this page you can select User Options to access User Settings, Directory features, a Personal Address Book, and Fast Dials. Or, to access phone-specific options, select a device (see below).
1. After you have logged in to your User Options pages, choose User Options > Device. The Device Configuration page displays. 2. If you have multiple devices assigned to you, choose the appropriate device (phone model, Extension Mobility profile, or Remote Destination profile) from the Name drop-down menu. Note
Toolbar buttons located at the top of the Device Configuration page are specific to the selected device type.
1. After you have logged in to your User Options web pages, choose User Options to access User Settings, Directory, Personal Address Book, Fast Dials, and Mobility Settings. 2. To return to the Device Configuration page from another page, choose User Options > Device.
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Note
1. Choose User Options > Personal Address Book. 2. Specify search information and click Find. 1. Search for a PAB entry. 2. Click a name or nickname. 3. Edit the entry as needed and click Save.
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Before you can assign a line button for PAB, your system administrator must configure the phone to display services. Contact your system administrator for more information.
1. Choose User Options > Device. 2. Click Service URL. 3. Choose the Personal Address Book service from the Button drop-down list box. 4. Enter a phone label for the button. 5. Click Save. 6. Click Reset and then click Restart to refresh the phone configuration. You can now press the line button to access PAB codes.
Assign a Fast Dial code to a phone number (without using a PAB entry)
1. Choose User Options > Fast Dials. 2. Click Add New. 3. Change the Fast Dial code, if desired. 4. Enter a phone number. 5. Click Save.
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1. Search for a Fast Dial. 2. Select one or more entries. 3. Click Delete Selected.
Before you can assign a line button for Fast Dial, your system administrator must configure the phone to display services. Contact your system administrator for more information.
1. Choose User Options > Device. 2. Click Service URL. 3. Choose the Fast Dial service from the Button drop-down list box. 4. Enter a phone label for the button. 5. Click Save. 6. Click Reset and then click Restart to refresh the phone configuration. You can now press the line button to access Fast Dial codes.
Tips You can create up to 500 Fast Dial and PAB entries.
You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled raw in the User Options pages and do not display a configurable text label.
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Note
1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Speed Dials. 4. Enter a number and label for an Abbreviated Dialing code. 5. Click Save.
See Configuring Fast Dials on the Web, page 55. You can also set up Fast Dials on your phone. See Using Personal Directory on Your Phone, page 49.
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1. Search for services. 2. Select one or more entries. 3. Click Delete Selected.
1. Search for services. 2. Click on the service name. 3. Change the information and click Save.
Use the Applications Menu and Applications Menu button select Services, Messages, and Directories. Note
to
The services available for your phone depend on the phone system configuration and the services you subscribed to. Ask your phone system administrator for more information. If only one service is configured, the service opens by default. If more than one service is configured, select an option from the menu on the screen.
Note
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1. Choose User Options > User Settings. 2. In the Phone PIN area, enter information. 3. Click Save.
1. Choose User Options > User Settings. 2. In the User Locale area, choose an item from the Locale drop-down list. 3. Click Save. 1. Choose User Options > User Settings. 2. Choose an item from the User Locale drop-down list. 3. Click Save.
Tip Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator.
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1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. In the Message Waiting Lamp area, choose from various settings. Note
Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message.
5. Click Save. Change the audible voice message indicator setting per line 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. In the Audible Message Waiting Indicator area, choose from various settings. Note
Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message.
5. Click Save. Change or create a line text label that appears on your phone screen 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. In the Line Text Label area, enter a text label. 5. Click Save. Note
Your phone uses the ASCII Label field if the phone does not support double-byte character sets.
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9. To add this member to the access list, click Save. 10. To save the access list, click Save.
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4. Select your remote destination profile from the drop-down list box. Your remote destination profile contains the settings that apply to remote destinations that you create. 5. Select the Mobile Phone check box to allow your remote destination to accept a call sent from your desktop phone. 6. Select the Enable Mobile Connect check box to allow your remote destination to ring simultaneously with your desktop phone. 7. Choose one of the following options in the Ring Schedule area:
All the timeChoose this option if you do not want to impose day and time
to set up a ring schedule based on day and time: Select a check box for each day of the week you want to allow calls to ring the remote destination. For each day, select All Day or select the beginning and ending times from the drop-down lists. Select the time zone from the drop-down list box. 8. Choose one of the following ringing options:
Always ring this destination. Ring this destination only if the caller is in the allowed access list that you
select.
Do not ring this destination if the caller is in the blocked access list that you
select. Note The ring schedule drop-down list boxes include only the access lists that you have created.
9. Click Save.
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1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 53. 2. Choose User Options > Directory and search for a coworker. 3. Click the number that you want to dial. 4. If this is your first time using WebDialer, set up preferences on the Make Call page. 5. Click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.) The call is now placed on your phone. 6. To end a call, click Hangup or hang up from your phone.
Use WebDialer with another online corporate directory (not your User Options directory)
1. Log in to a WebDialer-enabled corporate directory and search for coworkers. 2. Click the number that you want to dial. 3. When prompted, enter your user ID and password. 4. If this is your first time using WebDialer, set up preferences on the Make Call page. 5. Click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.) The call is now placed on your phone. 6. To end a call, click Hangup or hang up from your phone.
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Then...
Access the Make Call page. The Make Call page appears the first time that you use WebDialer (after you click the number that you want to dial). The Make Call page contains the following options: Preferred languageDetermines the language used for WebDialer settings and prompts. Use preferred deviceIdentifies the Cisco Unified IP Phone (Calling device) and directory number (Calling device) (line) that you will use to place WebDialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected. Otherwise, choose a phone and/or line. If you have more than one phone, it will be specified by device type and MAC address. (To display the MAC address > Settings > Network Configuration > MAC on your phone, choose address.) Note If you have an Extension Mobility profile, you can select your Extension Mobility logged-in device from the Calling device menu.
Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.
Do not display call confirmationIf selected, prompts WebDialer to suppress the Make Call page. This page appears by default after you click a phone number in a WebDialer-enabled online directory. Disable Auto CloseIf selected, the call window does not close automatically after fifteen seconds.
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Note
If you...
Then...
Need to handle more Ask your system administrator to calls on your phone line configure your line to support more calls. Work with (or work as) an administrative assistant Want to use one extension for several phones Share phones or office space with coworkers Consider using a shared line.
Request a shared line. This allows you to use one extension for your desk phone and lab phone, for example. Consider using: Call Park to store and retrieve calls without using the transfer feature. Call Pickup to answer calls ringing on another phone. A shared line to view or join co-workers calls. Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone.
Ask your system administrator about these features and see: Advanced Call Handling, page 28. Using a Shared Line, page 32. Using Cisco Extension Mobility, page 38.
Want to temporarily apply your phone number and settings to a shared Cisco Unified IP Phone
Ask your system administrator about the Cisco Extension Mobility service.
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General Troubleshooting
This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator.
Symptom
You cannot hear a dial tone or complete a call
Explanation
One or more of the following factors might apply: You must log into the Extension Mobility service. You must enter a client matter code (CMC) or forced authorization code (FAC) after dialing a number. (SCCP phones only.) Your phone has time-of-day restrictions that prevent you from using some features during certain hours of the day.
One or more of the following factors might apply: You must press more to reveal additional softkeys. You must change the line state (for example, go off-hook or have a connected call). Your phone is not configured to support the feature associated with that softkey.
Barge fails and results in a fast busy tone You are disconnected from a call that you joined using Barge CallBack fails The phone shows an error message when you attempt to set up Call Forward All
You cannot barge an encrypted call if the phone you are using is not configured for encryption. When your barge attempt fails for this reason, your phone plays a fast busy tone. You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. The other party might have call forwarding enabled. Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a Call Forward All loop or would exceed the maximum number of links permitted in a Call Forward All chain (also known as a maximum hop count). Ask your system administrator for details.
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Press and choose Settings > Network Configuration and select the network configuration item that you want to view. Press and choose Settings > Status and select the status item that you want to view. Press Press and choose Settings > Model Information. and choose Settings > Status > Call Statistics.
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Index
A
Abbreviated Dialing 28 Abbreviated Dialing (Off-hook) 29 Address Book Synchronization Tool 56 answering calls 17 Applications Menu button 10 Applications menus, using 12 ASCII label field support 57 authenticated calls 34 Auto Dial 14 AutoAnswer 17 viewing and dialing from 46 call park 17, 31 call pickup 17, 30 call waiting 17 CallBack 15 caller ID 10 call-handling advanced 28 basic 14 calls answering 17 barging 33 compared to lines 11 conference features for 23 ending 18 barge and privacy 34 and shared lines 32 using 33 buttons, identifying 9 forwarding 21 handling multiple 17 holding and resuming 18 icons for 11 maximum per line 11 monitoring 41 multiple parties on 23 multiple, switching between 19 call forwarding 21 configuring on phone 22 call logs dialing from 14 erasing 46 parking 31 placing 14 prevent barging of 34 prioritizing 36
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redirecting while ringing 17, 30 reporting problems with 67 secure 34 storing and retrieving 31 transferring 20 viewing 10, 20 Cisco Extension Mobility feature, using 15 Cisco Unified IP Phone connecting 5 documentation for 1 feature configuration for 12 illustration 9 protocol 13 registering 7 SCCP 13 securing handset rest 7 SIP 13 troubleshooting 66 web-based services for 58 Cisco WebDialer 63 Client Matter Code See CMC CMC 66 conference levels of security 34 secure 34 conference calls Meet-Me 26 removing participants from 26 security-level for 26 types of 24 viewing participants for 26 corporate directory
D
Details softkey, viewing multiparty calls with
47
device configuration page 53 dialing options additional 15 basic 14 dialing, options for 14 directory corporate 48 personal 49 using from web page 63 using on phone 46 DND 22 Do Not Disturb (DND) 22 documentation, accessing 1
E
encrypted calls 34 ending a call, options 18 Extension Mobility EM 38 external devices, using 2
F
FAC 66 Fast Dials configuring from web page 50
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using on phone 49 features, availability of 12 Forced Authorization Code See FAC forwarding calls, options for 21
I
icons, for call states 11 installing, Cisco Unified IP Phone 5 international call logging 14, 48, 51
G
group call pickup 30 Group Listen 41
K
keypad description 10
L H
handset light strip 10 securing in cradle 7 using 41, 42 hands-free listening 41 hanging up, options for 18 headset performance 8 performance, general 7 help, using 12 hold and switching calls 19 and transferring 20 using 18 hold button illustration 10 hold reversion 18 hold reversion indicators 18 hunt groups description 32 log out of 32 Malicious Call Identification See MCID MCID 36 Meet-Me conferences 26 menus, using 12 messages indicator for 44 listening to 52 missed calls, records of 46 MLPP, using 36 mobile connect language (locale) settings 59 lines compared to calls 11 description 11 description of 11 number of calls supported on 11, 65 shared 32 logging out of hunt groups 32
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access to remote destinations 39 enabling 62 monitoring a call 41 multiparty calls identifying in call logs 47 viewing details of 47 multiple calls, handling 17, 19
See also User Options web pages PIN, changing 59 Place 15 placed calls, records of 46 placing a call 14 placing calls, options for 14 pre-dial 14 prioritizing calls 36 privacy and shared lines 32 using 34
N
navigation button illustration 10
O
off-hook dialing 14 on-hook dialing 14
Q
QRT 67 Quality Reporting Tool 67
P
PAB dialing from 15 using from web page 54 using on phone 49 parking a call 17 password, changing 59 Personal Address Book See PAB Personal Directory using from web page 54 using on phone 49 phone lines, description of 11 phone services configuring 54
R
received calls, records of 46 redial 14 remote destination ring schedule 62 turn off access 39 remote-in-use icon for shared lines 32 resuming held calls 18 reverting calls 18 ring schedule for remote destinations 62 ring tones, changing 44 ringer customizing 44 indicator for 10 volume for 44
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S
safety warnings 2 SCCP (Skinny Call Control Protocol) 13 secure calls 34 secure conferences 26 security, for calls 34 services, subscribing to 58 settings, customizing 44 shared lines and remote-in-use icon 32 description of 32 with barge 33 with privacy 34 signaling protocol 13 SIP (Session Initiation Protocol) 13 softkey buttons, description of 10 sound quality 8 speaker answering calls with 17 using 18 speaker, using 41 speed dial configuring 28 labels 57 subscriptions, for phone services 58 suspicious calls, tracing 36 switching calls 19
U
User Options web pages accessing 53 configuring features and services with 54 subscribing to phone services with 58
V
voice message indicator description of 52 voice messages, accessing 52 volume for handset, headset, or speaker 41, 42 for phone ringer 44 volume button illustration 10
W
warnings, safety 2 web-based services configuring 54 See also User Options web pages WebDialer 63
T
TABSynch 56 TAPS 7 Tool for Auto-Registered Phones Support 7
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