Final Case Study
Final Case Study
School of Education
EDPM01 – Development of Learning: A Case Study
2022
Module Leader: Susan Eriksson
Please check the feedback you received from your proposal and copy the bullet points for
improvement over to the table below (add more if needed). Then reflect on the extent to
which you have addressed them in this assignment.
This case study was conducted in an inclusive Secondary school in the United Arab Emirates where
approximately 50% of the students are British. It is one of the few schools in the country recognised by the
Council of British International Schools, and results from the Programme for International Student Assessment
An in-house designed behaviour intervention, called the ‘ASPIRE’ programme, was used for a group of seven
students in Year 10. These students were chosen because they were described as not meeting their behavioural
expectations, such as having a negative attitude, low levels of engagement with the lessons, and not achieving
their full academic potential. The ASPIRE programme is important currently because the students had just a few
months till their GCSE exams to change their attitude, and hopefully, subsequent academic grades.
The exact learning issue of this programme was to support the group of students to show more positive
behaviours in class, such as actively asking for help or support when needed, positively contributing to class
discussions, and exhibiting positive behaviour for learning. The Head of Year (HoY) and the Assistant Head of
Year 10 (AHoY) carried out the behaviour intervention in a small group setting (pull-out) for approximately 10
minutes every few weeks. Teachers were informed to praise the students for any small behavioural progress
during this time (Busch et al., 2013) and encouraged to be as positive as possible with them (Taghvaienia &
Zonobitabar, 2020). The purpose of this case study is to identify how effective the ASPIRE programme was to
improve the behaviours of the group of seven students since the intervention started last month.
To analyse if a behaviour management programme used is effective, three aspects of the actual behaviour will
be considered. Firstly, the past, or the specific causes or triggers of the poor behaviour in school. Secondly, the
most important part of an effective behaviour intervention programme, and this is where most of the Literature
Review section will focus on. Thirdly, the future, or how the presence (or lack) of an effective behaviour
intervention programme affects a child’s life as they step into adulthood. By looking at research on these three
aspects of behaviour separately, it may be easier to see the gaps in current research or to identify any missing
Literature Review
While there may be countless causes of poor behaviour in school, some research explores its relationship with
academic performance. Hwang et al. (2021) found no significant relationship between school grades and
engagement for secondary students in South Korea. However, this study was based in a country that has a strong
emphasis on academic grades and a collective identity (Seong & Chang, 2021), which may influence the results.
In contrast, Baker et al. (2003) found a significant correlation between attention-seeking behaviours, aggression,
and social withdrawal, with a toddler’s developmental score1. Baker et al.’s study was powerful as it may
indicate a child’s emotional distress from realising that they are unable to keep up with their peers from a young
age and has powerful applications for how teachers should react to such students.
Therefore, it may be a child’s emotional well-being that influences their engagement levels and subsequent
behaviours in school. For instance, Green and Price (2016) found that students who bullied other children were
more likely to have experienced significant problems in their relationships from an early age. Additionally,
Cowie and Myers (2018) suggest that bullies have an increased risk for mental health issues such as anxiety,
depression, eating disorders and other psychosomatic symptoms. Checa et al. (2019) also found an influence of
maternal parenting style on behaviour and academic grades. Therefore, all three of them (i.e., behaviour,
academic grades and emotional well-being) seem to be connected, but further research is required to further
Recent research may suggest that the most influential techniques to make a behavioural intervention successful
are to have a positive relationship with the person leading the intervention, have whole-school involvement and
It may be very important that the person leading a behavioural intervention is someone with whom the students
have a good relationship. For instance, Thornberg et al. (2020) recommend having a fair, caring and supportive
teacher had a positive effect on student engagement with the school. Furthermore, a thematic analysis by Krane
et al. (2016) suggests that there should also be mutual responsibility in student-teacher relationships, problems
should be solved by discussions together and teachers should adapt to students’ academic and personal needs.
On the other hand, Taghvaienia and Zonobitabar (2020) may have narrowed down the list from seemingly
unrelated qualities to a single unifying one. They studied 49 Iranian girls who had a mild to moderate depression
diagnosis2 and found that students that had sessions with teachers who focused on the positive improvements
they had made, made significantly more process than their counterparts. Results indicate that the most crucial
quality for a leader of a behavioural intervention may be to regularly focus on the positive improvements made.
1
Based on the Bayley Scale of Infant Development II (Bayley, 1993; c.f. Baker et al., 2002)
2
According to the Beck Depression Inventory-II (c.f. Taghvaienia and Zonobitabar, 2020)
All three studies seem to suggest the importance of the person leading the behavioural intervention programme
to be likeable.
Another technique for an effective behaviour management intervention may be to get whole-school
involvement. In a meta-analysis of 33 studies, Busch, de Leeuw, de Harder and Schrijvers (2013) suggested that
the effectiveness of a behaviour intervention was often based on the whole school, and even involvement from
the community, including parents. Furthermore, Nixon et al. (2012) also stress the importance of parent
involvement from a young age in a study trying to prevent obesity in children aged between 4-6 years. However,
the applicability to other areas and older children is questionable, as children at that age need significant adult
support to create long-lasting lifestyle changes. However, Cross et al. (2018) studied an anti-bullying
intervention and found it lost its effectiveness in the second year, which suggests that behaviour interventions
need to be revised and updated regularly to ensure they are relevant and applicable to all the students (supported
by Busch et al., 2013). However, Cowie and Myers (2018) suggest that creating a school policy is one of the
most difficult things they can do, as it requires whole school involvement, constant communication with
Finally, the third technique for an effective behaviour management intervention may be to empower and educate
the students themselves. Yolanda et al. (2019) motivated obese students by using a trans-contextual model 3
which explained the importance of exercise and healthy eating logically. Similarly, Nixon et al.’s research
described above also used Social Learning Theory (first coined by Bandura, 1977; c.f. Nixon et al., 2012) to
motivate students and both studies found effective results. However, teaching a student what to do resembles a
classroom experience and they might not create a positive relationship during the intervention and forget about
the harmful effects of their behaviour. Conversely, Marzo et al. (2019) instead created a facial ageing app to
show teenagers in Malaysia what they would look like if they started to smoke. However, while this kind of
method of educating children is usually very effective and would usually go straight into their long-term
memory (Heath & Heath, 2008), most of the participants in Marzo et al.’s study were non-smokers. Therefore,
research on interventions should be focused on the people who act oppositely, to assess their effectiveness.
Behaviours in childhood may sometimes lead to similar behavioural patterns in the future also. Longitudinal
studies may be one of the most effective ways to study the long-term effects of undesirable behaviours as they
follow the same children into adulthood. In such a study by Hong, Tillman and Luby (2015), they analysed over
3
Created by Hagger et al. (2003)
250 children to examine behavioural patterns when they were 3-5 years old and then again when they were 7-9
years old. Results indicated that if they displayed defiant behaviours, peer problems and deceitfulness to name a
few in pre-school, it greatly predicted conduct disorder when they were two years later. Similarly, significant
international research suggests the use of childhood and adolescent behaviours for early identification of
criminal behaviour when they are adults (Dubow et al., 2014 in New York; Forsman et al., 2016 in Sweden;
Farrington, 2019 in London). Furthermore, Farrington (2019) suggests family structure, parenting style, verbal
intelligence, and prevalence of risk-taking behaviours as predictors of aggressive behaviours in childhood and
adulthood.
Recent research seems to suggest a child can be labelled for life, based on their behaviour from as little as 3
years (Hong et al., 2015 & Baker et al., 2003). Ramey (2016) implies that a child’s school can have a big part to
play in where a child ends up in adulthood. According to Ramey, if schools use severe punishment, the child
may be more likely to have close ties to the criminal justice system in adulthood. However, if a child instead
goes for therapy, they are more likely to have closer ties to the mental health system instead. Additionally,
Dwisarini (2020) suggests that parenting style can also play a significant role in motivating the child to do
better. Therefore, children do not need to be labelled from a young age, and with the correct guidance from the
school and parents at home, all children may learn to succeed in the future.
Based on the Literature Review above, research indicates that behaviour in school not only has strong relations
to a students’ childhood, but also the kind of adult they grow up to be. Furthermore, interventions using a
positive approach, including positive relationships and an emphasis on praise, have been successful in numerous
cases highlighted above. This therefore suggests the need for more positive interventions as a catalyst for
Method
This experiment is a hybrid design due to limited access to actual data because of many reasons, including the
reduced timetable during Ramadan, mock GCSE exams, COVID outbreak and Eid holidays. Therefore, there
A case study will be used, because, as defined by Hamilton and Corbett-Whittier (2013), it is “an approach to
research (…) that aims to capture the complexity of relationships, beliefs, and attitudes within a bonded unit” (p
10). As behaviour is such a vague topic with so many factors that may influence it, a case study may be the most
effective form of research to truly understand its intervention programmes also. Furthermore, to triangulate,
First, two or three sessions of silent observation of the ASPIRE programme to understand the structure of the
programme and the continuity between the targets and progression would have been useful. The benefits of
being a silent observer as a researcher area it allows access to the relationship between the AHoY and the
students, helped understand the student’s perspective and allows for an enhanced ability to be reflexive in the
Second, analysing behavioural data for the seven students that had accessed the ASPIRE Programme would
have been ideal. Students’ behavioural points would be calculated each week by tallying up the number of house
points (positive points) against the number of Level 1s (negative points). Paired samples t-tests would be used to
compare their average weekly behavioural points before the behavioural intervention, and then during the 6-
week observation period of the ASPIRE programme. Other forms of behavioural praise or reprimand actions
Third, it would be useful to interview the AHoY who implements the ASPIRE programme intervention.
Interviews were chosen as it allows the researcher to explore the unique relationship between different factors
(Cohen, Manion & Morrison., 2011). The interviews were conducted using a semi-structured approach on three
occasions (before, during and after the programme). These interviews would have allowed the researcher to
capture her perspective on the benefits of the structured intervention on students’ behavioural progress. Semi-
structured interviews were specifically chosen as they have a combination of open-ended and close-ended
questions, allowing the researcher to elicit data from the experience of the AHoY and data-guided by other
This is an ethical study according to the BERA guidelines (2018) because apart from the semi-structured
interviews, everything would have happened anyway. Furthermore, the HoY and AHoY gave their verbal
consent to participate in the study and were repeatedly reminded about their right to withdraw from the research
at any point. Furthermore, the identity of the school and students is kept confidential, and an anonymous
pseudonym will be used when discussing individual progress. However, as it is a qualitative research project, it
may be vulnerable to some form of bias (Coleman, 2021), especially from being a participant observer and
working with some of these students in a professional capacity. Nevertheless, the researcher will try to remain as
unbiased as possible, and as this study is about the whole school and not the individual students, researcher bias
Due to the various reasons listed above, the behavioural intervention had been delayed by at least a few weeks.
For this reason, this research had to take a hybrid approach, and while the behavioural intervention was
observed for 4 weeks, the results may have been more accurate if there was more time to observe the rest of the
sessions.
First, only one session of the ASPIRE behavioural programme was silently observed, as more teachers were off
with COVID and the AHoY often had to cover Form time in the mornings and catch up with the students during
unstructured times throughout the week. The session started with the AHoY asking the group of three students
to fill out a form about their strengths and weaknesses (academic or non-academic). Then, after a brief
discussion about their plans and aspirations, the AHoY described the programme. The AHoY always spoke in a
positive tone (as suggested by Taghvaienia & Zonobitabar, 2020) and they seemed to settle on two targets:
asking for help when needed and positively contributing to lessons. The AHoY mentioned she would meet the
remaining four students later in the week, and they would come up with the third target together, which turned
out to be exhibiting positive behaviour for learning. The AHoY then sent out an email to all the teachers, asking
them to award house points if any of the seven students meet any of the three targets in their lessons (see
Appendix 2).
Second, students’ behavioural points were calculated before and after the ASPIRE programme (see Table 1).
The students of the ASPIRE programme still engaged in some misbehaviours, such as playing music from a
speaker in class or forgetting to do their homework during the 4-week observation period. However, on average,
students’ behaviour performance was worse before (M = -0.81, SD = 0.89) than during the behavioural
intervention (M = 0.21, SD = 1.81). The improvement, 1.02 behaviour points, was statistically significant, t (6)
= 0.26, p < .001 (see Table 1). Furthermore, three out of the seven students received at least one post-card home,
and Student 7 received three post-cards home. Additionally, Student 7 was also chosen as “Tutee of the Month”,
a very prestigious award that goes to one student per month in the Year group.
Third, semi-structured interviews were conducted with the AHoY before (see Appendix 1) and during
(Appendix 3) the ASPIRE programme where she shares her perspectives on the programme. While only one
session was observed (with Students 4, 5 and 7), the researcher works with most of these students through the
Inclusion team and has also seen an improvement in behaviours, engagement, and academic performance. The
AHoY describes the programme as being a success, and despite some instances of low-level misdemeanours,
most of the students, and their teachers, have reported positive feedback.
Table 1. Average behavioural points before and after the ASPSIRE programme intervention.
Discussion
Significant research tends to suggest that humans show similar patterns of behaviour from a young age, which
rarely if ever, change (Baker et al., 2003; Dubow et al., 2014; Hong et al., 2015; Forsman et al., 2016).
Therefore, it may make one wonder if it even makes sense for an educator to run a behaviour intervention for
their students when they only see each other for such little time, as, according to Farrington (2019), personality,
intelligence levels and parenting style plays a crucial role. However, through the three ‘windows’ into the
ASPIRE programme: observing one introductory session, two semi-structured interviews with the AHoY and
data analysis of the behavioural points on the teacher portal, it is apparent it has been an overall success so far.
Through this behavioural intervention programme, students’ average behavioural points per week increased by
1.02, taking students getting almost one negative point every week (-0.81) to a positive value (0.21) by the end
In the case study, the first strength was that the AHoY used a significant amount of positivity. The positivity
was shown in the relationship she had with the students and the language she used during the semi-structured
interviews and on the behaviour management portal. The AHoY’s encouraging relationship was evident from
the way she was interacting with them during the first session observation. Additionally, in the interviews, she
spoke about the students respectfully, and they wanted to impress her. This was shown when she was describing
how a student came up to her and said “oh, miss, you know, my English teacher said this about me” (Appendix
3). The AHoY seemed genuinely pleased about his progress, and the boy sounded excited to meet his goals
(supported by Thornberg et al., 2020). The teachers would even regularly give out house points and sent
postcards home to a few of the parents. Furthermore, even some of the Level 1 reports to a student were phrased
positively, as seen on the behavioural management portal, “[Student 1] was seen (…) playing online games
multiple times in the lesson. A real disappointment as [Student 1] has done nothing but impress me recently”.
The teacher ended her message on a positive note, which can motivate ‘Student 1’ to do better later
(Taghvaienia and Zonobitabar., 2020). Furthermore, by focusing on the positive and not giving a severe
punishment, the school staff are encouraging the student to grow to be healthy adults who seek out support
Furthermore, the AHoY did an excellent job of involving all the staff in Secondary school to be a part of this
research (see Appendix 2). The students in the intervention had received house points and praises from various
teachers and support staff. Significant research suggests the importance of having the whole school act as one
unified organisation to help develop the skills of the students (Busch et al., 2013). By involving more
stakeholders, the AHoY, perhaps unknowingly, followed the correct guidelines (outlined by Cross et al., 2018)
to make it a successful intervention. Nevertheless, creating a sustainable behavioural intervention plan is one of
the most challenging things one can do in a school (Cowie and Myers, 2018). As student behaviour is so
subjective, abstract and influenced by a range of factors, there is not a clear-cut way to run, or update, a
sustainable behavioural intervention. As the ASPIRE programme seemed like such a success for the four weeks
it was observed, one can only hope for similar success for the remainder of the intervention and the following
Another strength of the case study is how it is regularly updated. The AHoY identified how the behaviour
intervention used in the previous year “never really went off the ground” (Appendix 1). As a result, the current
one was updated to make it simpler and more relevant (as suggested by Cowie & Myers, 2018). Furthermore,
the HoY and AHoY were thinking of the intervention for the following year in the middle of the current one
(Appendix 3) by including more traditional methods such as a report card or homework club. Even the school
policies (behavioural and non-behavioural) were regularly updated just four months ago on the official school
website, as recommended by Cross et al. (2018). The AHoY had also mentioned bringing in other teachers to
talk about mindset and different ways to study (Appendix 1). By teaching students how their behaviours and
actions have consequences, students are more likely to relate to the intervention as they feel responsible for their
behaviour (Yolanda et al., 2019). The other talk was about teaching the students to explore the same academic
content in a new and interesting manner. By learning different ways to study, it may be easier for students to
remember them (Heath & Heath, 2008; Marzo et al., 2019). However, it was unclear when these talks would be
happening.
As this intervention happened during a busy part of the academic year, it was difficult to analyse the ASPIRE
programme. Only one introductory session was observed, and the workshops by the different teachers were
missed out. Furthermore, it would have been interesting to see if there were any changes in the academic
performance of the students before and after the programme (as suggested by Baker et al., 2003; Dwisarini,
2020; but contradicted by Hwang et al., 2021). Additionally, another limitation of this case study is that there
was limited parental involvement and the wider community, despite significant research promoting its benefits
(Nixon et al., 2012; Busch et al., 2013; Checa et al., 2019). Lastly, research has suggested that students who are
not behaving appropriately may also be suffering from mental health problems such as anxiety (Baker et al.,
2003; Green & Price, 2016; Cowie & Myers, 2018). Similarly, the students in this programme may have
benefited from a self-help weekly task or a structured weekly or bi-monthly session with the counsellor.
However, given the strength of the available data and with additional support from the literature, the ASPIRE
programme seems to have been an overall success. The data was triangulated across the three methods (silent
observer, semi-structured interviews and behaviour analysis) to ensure the results are as valid and reliable as
possible.
Conclusion
To conclude, the purpose of this case study was to explore the relationship between academic research and real-
life data to shed some light on how schools can build a successful behavioural intervention programme. Based
on the limited observations, the school studied may create an effective behavioural intervention, the ASPIRE
programme, as there was a significant increase in the average number of behavioural points a student from the
programme received and the positive comments and feedback from the interviews. The ASPIRE programme
was built on a good rapport with the AHoY and the students (Krane et al., 2016; Thornberg et al., 2020),
focused on the positive behaviours involved (Taghvaienia & Zonobitabar, 2020), involved the whole school
(Busch et al., 2013), and it was updated regularly. However, to improve, the programme may benefit from
parental involvement (Nixon et al., 2013), support from the wider community (Busch et al., 2013) and structured
sessions with a mental health practitioner (Ramey, 2016; Green & Price, 2016). From a researcher’s perspective,
it may also be beneficial to see if the changes in behaviour led to any changes in academic attainment (Baker et
al., 2003; Hwang et al., 2021). Nevertheless, the qualitative and quantitative data collected suggest a significant
improvement in student behaviour based on the intervention and underlined the advantages of implementing it.
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Appendix 1
AHoY: the students will first fill out a form on what they think their strengths and areas of development are.
And then they will have a discussion with me where they will set targets, and then they will get house points
based on those targets. The discussion is a good part of it, and when me or ‘the HOY’ spoke to them and we can
ask them questions about their targets instead of just a ‘hey, how’s it going?’. Then, we will have [a Maths
teacher] giving them a talk about fixed and growth mindsets, [a Science teacher] talking about how to study and
we are potentially looking at other staff speakers to come in and have chats with them.
R: Okay, umm, how did you pick the students, the group of seven students for the ASPIRE programme. How
A: Yeah, so we umm based them on a combination of behavioural points, so like Level 1s and looking at that
side of things. and also the students that were struggling academically and needed a bit of a boost. Not
necessarily even like academically, but struggling with relationships with teachers, and having that as a barrier
to their success. So, umm, some of the students are not the weakest in the year group by any means, however,
umm, because of their attitude and engagement in lessons, it kind of acts as a barrier for doing as well as they
should be. So it is kind of a combination of lots of different factors that went into it.
R: and why did you choose this behaviour programme specifically? Was it based on something that has
A: So, there was a combination of, you know, so much literature about positive reinforcement and positive
praise benefiting students. I am new to the school this year, but [the HoY] said they had done like a mentoring
scheme [in Year 9] that never really went off the ground. They wanted to go through it. We didn’t necessarily
want to go down – or we wanted to see whether the traditional report group would be more effective or less
A: No worries!
Appendix 2
Email by AHoY to All Secondary Teachers to award house points if any of the 7 students (from the ASPIRE
Programme) follow the behavioural targets discussed from the first meeting.
Appendix 3
Researcher: So we are currently reaching the end of the fourth week of the ASPIRE programme intervention.
Do you think all, if not most, of the students made good progress from the programme?
AHoY: Yeah, I think that it’s definitely something that we would like to continue, and we should have more of a
structured approach with because of, obviously, they’ve had everything. We’ve had the exam period, the
Ramadan hours, and everything kind of disrupted the flow of the school year recently. But, I think when we
continue it next year, I think it will definitely show more progress with a bit more structure. However, there has
been lots of really nice reports from teachers with improvements in engagement and improvements with attitude
in lessons, which is a real big positive, especially since it has only been 4 weeks.
R: is this related to the email you sent out saying if they are engaging in classrooms, give them a house point?
A: Uh-uh
A: Yeah, I think, it obviously depends on the lesson. So a subject like PE is definitely going to have a different
engagement to maybe like an English lesson. But I think we have kind of focused it on if they are volunteering
answers, asking questions, kind of actively engaging with what the task is, or what the topic of discussion is
R: oh, perfect. And did you hear any positive feedback from the students themselves, or the teachers?
A: Yes, I think from the students’ words, for example, [Student 7] getting Student of the Month. She was so
proud of herself. And it’s been really nice to see some of the boys being picked up for improvements, kind of,
come to me, be like, “oh, miss, you know, my English teacher said this about me” or
R: yeah, aww
A: so seeing that has been really lovely. And some of the teachers, I think, there’s been a few positive reports on
a lot of them doing coursework, for example, in English. A few positive reports on some good effort and work
going into that. Equally, it’s not been like a complete fix. There’s still been a few reports of, like, the opposite to
A: yeah, 100%. And for the students, it’s been good to see them feeling more pride in themselves. Because
something we identified from the start. Umm, we kind of chatted to them about, what are you prod of? What are
you proud of in Year 10? What are you proud of outside of school? And they struggled to be able to identify
those areas that they feel pride in, which is sad. So, I think, even for that element of it, for them being able to
R: what do you think you would like to do differently if you run this programme next year?
A: I think next year, we will probably try and incorporate a combination of this programme and a more
traditional, reports-based point system. Definitely with the run-up to their exams, kind of giving them a bit more
ownership of a report, or something to hand in to their teachers. Just something a bit more physical to them, just
so they are constantly reminded however focused or more of a positive, “I have shown this”, instead of “so-and-
so didn’t misbehave today” – tick. So I think having a combination of the two. But we just wanted to trial it and
R: so when are you thinking of more structure for next year, are you thinking of a report also?
A: so, like I said, a combination of them both. I think it would benefit the students to give something physical to
the teachers every lesson as a reminder. Just to get them to think about it, and almost a reset at the start of every
lesson as well.
A: definitely. However, I do think the target should be like a – a positive, affirmation almost. Like I have shown
this. I have actively engaged in lesson. Or like - . so if they are getting those ticks, they have like a positive
come out of it. Rather than, “do not misbehave”, or “do not talk back”. That would be a good way to do it. But
again, we are just going to trial different things and we see how they work.
R: I think even earlier, we spoke about there being like a “homework club” so they can catch up on missing
A: Yes!
A: Yes, exactly. I think a lot of them struggle a little bit with accessing the work especially in the classroom.
And then when they are alone, it’s like double as difficult. From the students you work with [in the inclusion
team], you probably know that better than anyone. That, as soon as they are left without a prompt, sometimes,
it gets more difficult. So I think putting that in as well. It might not even be those students that are selected for
it. So there’s definitely more that we think could benefit from a bit more guidance. So that’s something we
might look at next year. An after-school session, 45 minutes maybe, not even an hour, just to give them a bit of
“okay, I know I’ve got this due, I’ve got a solid bit of time where there’s a member of staff to answer any
research also indicates the impact from the wellbeing perspective, maybe not being safe or happy at home or in
school. Did you have any involvement from the counsellors on this, or not consciously?
A: yeah, not consciously. A few of the students on that list do regularly speak with the counsellors. So, that’s a
conversation that we have with them kind of quite regularly anyway. But, some things that have been flagged up
before, like low self-esteem, or low- kind of feelings in themselves. Like I said, they struggled to find
somethings they felt proud of, things like that. So that was a conversation we had at the start. I think again, that
could be a really important thing to bring in next year as well. Having more of a direct link maybe with them.
R: yeah, and everything also has to be confidential as well, between the counsellor and the student.
A: Exactly, yeah. So just like one session a week or something, that could work.
A: yes, sure!
R: so you teach quite a few of these students in Biology also. What changes have you seen through this
programme?
A: Oh, I’ve personally seen quite a lot of changes, especially with [Student 3, 4, 6, 7 and 1]. Them knowing that
– also knowing that I was taking an interest in terms of wanting to promote them and support them and push
them up rather than bring them down. I think that really helped. But definitely, far more engagement, from the
boys. [Student 7, the girl] has never been really an issue for me. However, she’s really been getting involved in
asking questions, and volunteering answers, which has been really really good. And, their test results, I think as
much as – they are still going to struggle with exams and things like that. However, I could tell like, they had
revised and put effort in them. A lot of them also did improve on previous years, which was a big boost for
A: Thank you!