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Company Name

<Company Logo>

BUSINESS CONTINUITY PLAN

Version 0.1
Publication Date of this version TBD
Prepared By
Approved By
Department Customer Relations

The information contained within this document is Confidential.

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READ ME
This plan documents the recovery information, tasks and procedures to be undertaken in order to continue critical processes of <name the
teams that are to be covered> team following a BCM incident. The recovery information captured includes Site/ Facility, Asset, People and
Vendor requirements.

Refer to the table below for additional details:

NOTE: In case you are a Site Coordinator, it is required that you obtain a verbal or e-mail confirmation from the Recovery Team Lead prior
to undertaking the tasks and procedures

Reference Section Details Page No.

1 Recovery Organisation Structure
2 Business Continuity Procedures
3 Team Member Information
4 Internal Dependencies
5 External Dependencies

Business As Usual operational details and other essential information is captured in Annexure as given below:

Reference Annexure Details Page No.

1 Business As Usual Information
2 Emergency Contact Details
3 Emergency Requisition Form
4 Document Control

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1. RECOVERY ORGANIZATION STRUCTURE

1 Department
Role Name Contact Details
Team BCP Coordinator (To be updated for <to be updated> Email ID :
every team – Operations and Support team) Mobile No :

2 Primary Site: <Guindy office>

Site

<Guindy office address>

Role Name Contact Details
Recovery Team Lead <Name> Email ID :
Mobile No :

Recovery Team Lead – Standby <Name> Email ID :

Mobile No :

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Recovery Team Member Details

Role Name Contact Details

<Role Name> <Name> Email ID :
Mobile No :

<Name> Email ID :
Mobile No :

3 Other Geographical Site: <Other MSys office>

Site

<Other MSys office address>

Role Name Contact Details
Site Coordinator <Name> Email ID :
Mobile No :

Site Coordinator - Standby <Name> Email ID :

Mobile No :

Site Recovery Team Member Details

Role Name Contact Details

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<Role Name> <Name> Email ID :

Mobile No :

<Name> Email ID :
Mobile No :

4 Other Geographical Site: <This can be Bangalore site or we can remove this>
Site

<To be updated if Bangalore site is included>

Role Name Contact Details
Site Coordinator <Name> Email ID :
Mobile No :

Site Coordinator - Standby <Name> Email ID :

Mobile No :

Site Recovery Team Member Details

Role Name Contact Details

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<Role Name> <Name> Email ID :

Mobile No :

2. BUSINESS CONTINUITY PROCEDURE

The disaster scenarios considered for developing this plan are illustrated in the Error: Reference source not foundError: Reference source
not found below.
RTO Process Name BCM Incident Category System & Asset People Facility Estimated Recovery
Information Recovery Plan
Time
Reference
0- <Process 1>: One line statement SITE Level Yes No Yes No 2Hrs
4Hrs on BCP objective
Yes No No No 2Hrs
<Process 2>: One line statement
on BCP objective CITY Level Yes No Yes No 2Hrs
.
. Yes No No No 2Hrs
.
Repeat for all service delivery PEOPLE Level Yes Yes No Yes 2-4Hrs
processes.

Table 1: The table above provides all the recovery scenarios that have been considered for.

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2.1 ASSETS AND FACILITY NOT AVAILABLE

A. Recovery Resource Requirement

SITE Recovery Site Address

ASSET Asset Name Quantity

PEOPLE Role # of Resources

B. Activity Overview: Major activities and timelines to be followed post invocation

of BCP are mentioned below:
# Activity Name Time

1
2 2Hrs

3 2Hrs

4 8-24Hours

5 1Hrs

C. Recovery and Restoration Procedures

# Activity Name Details Responsibility
1

* Note: Perform this step provided workstations at the recovery site are unavailable for use by the team
members

2.2 14TH AVENUE SITE– ASSET, PEOPLE AND FACILITY NOT AVAILABLE

A. Recovery Resource Requirement

SITE Recovery Site Address

ASSET Asset Name Quantity

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PEOPLE Role # of Resources

B. Activity Overview: Major activities and timelines to be followed post invocation

of BCP are mentioned below:
# Activity Name Time

1
2
3

C. Recovery and Restoration Procedures

# Activity Name Details Responsibility
1

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3 TEAM MEMBER INFORMATION

Role/
# EID Name Contact Details
Designation

Email:
1 <Emp. Id> <Name> <Role> Mobile:
Address:

4 INTERNAL DEPENDENCIES

Sr. Sub Service Contact Contact Email Remarks

# Department Provided Person (s) Number ID

5 EXTERNAL DEPENDENCIES

5.1 OTHER VENDORS:

Vendor Remarks
Name & Service Contact Contact
# Address Provided Person Email Id No.
 1

6 ANNEXURE
6.1 BUSINESS AS USUAL
The Business Impact Analysis done for Customer Relations – Post-paid Contact Centres
is attached herein:

6.2 EMERGENCY CONTACT DETAILS

The following table lists the critical service contacts that shall be required to provide the
services at the time of a contingency.

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Contact Phone number & Contact person

POLICE COMPLAINTS
Police Station Insert Contact details
Sub Inspector Insert Contact details
 

FIRE SERVICES
Central Fire Control Room Insert Contact details
Fire Protection Squad Insert Contact details

HOSPITALS  
Insert Name of Hospital Insert Contact details
Insert Name of Hospital Insert Contact details

24 Hrs MEDICAL CENTER  

Insert Name Insert Contact details

AMBULANCE SERVICE
Insert Name Insert Contact details

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6.3 EMERGENCY REQUISITION FORM

This form shall be filled by Recovery Team Leaders/ Members and sent to the respective
internal teams:
Name of recovery
team
Requisitioned By:
Details of item
requested:
Quantity Required:
Date:

6.4 DOCUMENT CONTROL

Release
Version Author Change Description/Comments
Date

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