Owner’s

Manual
Fresh-Food
Refrigerator
ZIFI240
ZIFS240

monogram.com
 Consumer Information
Fresh-Food Refrigerator

Introduction Your new Monogram fresh-food refrigerator makes an eloquent statement of style,
convenience and kitchen planning flexibility. Whether you chose it for its purity of design or
the assiduous attention to detail, you will find that your Monogram fresh-food refrigerator’s
superior blend of form and function will delight you for years to come.
The information on the following pages will help you operate and maintain your fresh-food
refrigerator properly.
If you have any other questions, visit our Website at: monogram.com

Contents Care and Cleaning ........................................ 11, 12 Product Registration ...............................................2

Consumer Services ...............................................19 Repair Service ....................................................3, 19
Controls and Features ...................................8–10 Safety Instructions ............................................. 4–7
Model and Serial Numbers ..................................2 Warranty ................................................ Back Cover
Problem Solver................................................ 13–15

Before Read this manual carefully. It is intended to If you don’t understand something or
using your help you operate and maintain your new need more help, there is a list of toll-free
fresh-food refrigerator properly. consumer service numbers included in the
fresh-food back section of this manual.
refrigerator Keep it handy for answers to your
questions. OR
Visit our Website at: monogram.com

Write You will find them on a label on the ceiling Please write these numbers here:
down the inside the fresh-food refrigerator.
model Model Number
& serial
numbers
Serial Number
Use these numbers in any correspondence
or service calls concerning your fresh-food
refrigerator.

2
 Consumer Information
Fresh-Food Refrigerator

If you The warranty does not cover damage Immediately contact the dealer (or builder)
caused after delivery. that sold you the fresh-food refrigerator.
received a
damaged
appliance

Save time Before you request service, check the It lists causes of minor operating problems
& money Problem Solver in the back of this manual. that you can correct yourself.

Remove Before using, be sure all packing materials appliances is an application of household
packaging and tape have been removed. liquid detergent. Apply with a soft cloth and
allow to soak. Wipe dry and then apply an
To assure no damage is done to the finish of
appliance polish to thoroughly clean and
the product, the safest way to remove the
protect the surface.
adhesive left from packaging tape on new

If you To obtain service, see the Consumer For customers in Canada:

Services page in the back of this manual.
need FIRST, contact the people who serviced your
service We are proud of our service and want you appliance. Explain why you are not pleased.
to be pleased. If for some reason you are In most cases, this will solve the problem.
not happy with the service you receive, here
NEXT, if you are still not pleased, write all
are steps to follow for further help.
WKHGHWDLOV³LQFOXGLQJ\RXUSKRQHQXPEHU
For customers in the USA: to:
FIRST, contact the people who serviced your Manager, Consumer Relations
appliance. Explain why you are not pleased. Mabe Canada Inc.
In most cases, this will solve the problem. 1 Factory Lane, Suite 310
Moncton, N.B. E1C 9M3
NEXT, if you are still not pleased, write all
WKHGHWDLOV³LQFOXGLQJ\RXUSKRQHQXPEHU³
to:
Manager, Customer Relations
GE Appliances
Appliance Park
Louisville, KY 40225

After • Promptly inspect your new Monogram • Test the door swing. Carefully open and
fresh-food refrigerator. If it has been close the door. The door should not rub
installation damaged, contact the Installer or Dealer or catch on adjacent cabinetry. Notify the
is completed immediately. installer if the door makes contact with
cabinetry.
• This fresh-food refrigerator must be
properly leveled to ensure correct door Please Contact the Installer or Dealer if
alignment and door closure. Contact the you experience any of these problems.
Installer if the unit is not level.
Your custom panel (ZIFI240 model only)
• The unit should be centered in the fresh-food refrigerator is shipped with
opening. In a standard 24” opening, the two toekicks, a stainless steel and a black
front face of the Stainless Steel door will toekick. For shipping purposes, one of the
be flush with adjacent cabinetry. The front toekicks will be secured to the back of the
face of the Custom Panel door should be unit and the second will be installed on the
1-31/44” forward of adjacent cabinetry. unit. Keep the unused toekick and other
Contact the installer if clearance is not unused or removed parts for possible future
correct. use.
3
 IMPORTANT SAFETY INSTRUCTIONS

READ AND SAVE THESE INSTRUCTIONS

REFRIGERATOR SAFETY INFORMATION

This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you
and others. All safety messages will follow the safety alert symbol and the word “DANGER”, “WARNING”,
or “CAUTION”. These words are defined as:
DANGER Indicates a hazardous situation which, if not avoided, will result in death or serious injury.
WARNING Indicates a hazardous situation which, if not avoided, could result in death or serious injury.
CAUTION Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

IMPORTANT SAFETY INSTRUCTIONS

WARNING To reduce the risk of fire, explosion, electric shock, or injury when using your
refrigerator follow these basic safety precautions:
• Use this appliance only for its intended purpose • Keep fingers out of the “pinch point” areas:
as described in this Owner’s Manual. clearances between the door and between the
• This fresh-food refrigerator must be properly door and cabinet are necessarily small. Be careful
installed in accordance with the Installation closing the door when children are in the area.
Instructions before it is used. • Unplug your fresh-food refrigerator before
• Do not allow children to climb, stand or hang on cleaning or making repairs.
the shelves in the fresh-food refrigerator. They NOTE: We strongly recommend that any servicing
could damage the fresh-food refrigerator and be performed by a qualified individual.
seriously injure themselves. • Before replacing a burned-out light bulb, the
• Do not store or use gasoline or other flammable fresh-food refrigerator should be turned OFF or
vapors and liquids in the vicinity of this or any unplugged in order to avoid contact with a live wire
other appliance. filament. (A burned-out light bulb may break when
being replaced.)

WARNING DANGER: RISK OF CHILD ENTRAPMENT

Child entrapment and suffocation are not Before You Throw Away Your Old
problems of the past. Junked or abandoned Refrigeration Product:
refrigeration products are still dangerous…
• Take off the doors.
even if they will sit for “just a few days.” If
you are getting rid of your old appliance, • Leave the shelves in place so that children
please follow these instructions to help may not easily climb inside.
prevent accidents.

REFRIGERANTS
All refrigeration products contain If you are getting rid of an old refrigeration
refrigerants, which under federal law must product, check with the company handling
be removed prior to product disposal. the disposal about what to do.

4
 IMPORTANTES INSTRUCTIONS DE SÉCURITÉ

LIRE ET CONSERVER CES INSTRUCTIONS

CONSIGNES DE SÉCURITÉ POUR LE RÉFRIGÉRATEUR

Ce symbole représente une alerte de sécurité. Ce symbole vous avise de dangers possibles pouvant causer
la mort, des blessures ou autres. Tous les messages de sécurité seront précédés du symbole d’alerte de sécurité
ainsi que des mots « DANGER », « AVERTISSEMENT » ou « MISE EN GARDE ». Ces messages sont les suivants :
DANGER Signale une situation qui présente un danger imminent et qui, si elle n’est pas évitée, entraînera des blessures
graves, voire la mort.
AVERTISSEMENT Signale une situation qui présente
. un danger imminent et qui, si elle n’est pas évitée, peut entraîner des
blessures graves, voire la mort.
AVERTISSEMENT Signale une situation qui présente un danger imminent et qui, si elle n’est pas évitée, peut entraîner des
blessures mineures ou graves.

IMPORTANTES CONSIGNES DE SÉCURITÉ

AVERTISSEMENT
Pour réduire le risque d’incendie, d’explosion, de choc électrique ou de blessures
lorsque vous utilisez votre réfrigérateur, veuillez suivre ces consignes de sécurité :
• N’utilisez l’appareil que pour son usage prévu, comme • Éloignez les doigts des parties du réfrigérateur où
décrit dans le présent manuel. l’on peut facilement se pincer : les espaces entre les
• Installez le réfrigérateur pour denrées fraîches portes et entre les portes et les placards sont toujours
conformément aux directives d’installation avant de étroits. Soyez prudent lorsque vous fermez les portes de
l’utiliser. l’appareil en présence des enfants.

• Ne laissez pas les enfants grimper, s’asseoir, se tenir • Débranchez votre réfrigérateur pour denrées fraîches
debout ni se pendre aux clayettes du réfrigérateur avant de le nettoyer et de le réparer.
pour denrées fraîches. Ils pourraient endommager REMARQUE : Nous vous recommandons vivement de
le réfrigérateur pour denrées fraîches et se blesser confier toute réparation à un technicien qualifié.
gravement. • Avant de remplacer une ampoule grillée, le
• N’entreposez et n’utilisez pas d’essence ou autres réfrigérateur pour denrées fraîches doit être débranché
vapeurs et liquides inflammables à proximité de cet afin d’éviter tout contact avec un fil sous tension. (Une
appareil ou de tout autre appareil électroménager. ampoule grillée peut se briser pendant l’opération).

AVERTISSEMENT RISQUES POUR LES ENFANTS

Les enfants pris au piège ou morts Avant de vous débarasser de votre vieux
d’asphyxie sont toujours d’actualité. appareil de réfrigération :
Les appareils de réfrigération abandonés
• Démontez les portes.
sont toujours aussi dangereux, même
si on n’attend que “quelque jours” pour • Laissez les clayettes en place afin
s’en débarasser. Si vous ne gardez pas d’empêcher les enfants de grimper
votre ancien appareil, veuillez suivre les à l’intérieur.
directives ci-dessous afin de prévenir les
accidents.

RÉFRIGÉRANTS
Tous les appareils de réfrigération Si vous vous débarrassez de vieux
contiennent des refrigerants qui, appareils de réfrigération, vérifiez,
conformément aux lois fédérales, auprès de la société qui s’occupe de
doivent être enlevés avant toute leur élimination, ce que vous devez faire.
élimination de l’appareil.
5
 IMPORTANT SAFETY INSTRUCTIONS
CONNECTING ELECTRICITY
WARNING Electrical Shock Hazard.
Plug into a grounded 3-prong outlet
Do not remove the ground prong
Do not use an adapter
Failure to follow these instructions can result in death, fire, or electrical shock.

Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
For personal safety, this appliance must be properly grounded.
The power cord of this appliance is equipped with a Never unplug your refrigerator by pulling on the power
3-prong (grounding) plug which mates with a standard cord. Always grip plug firmly and pull straight out from
3-prong (grounding) wall outlet to minimize the the outlet.
possibility of electric shock hazard from this appliance. Repair or replace immediately all power cords that
Have the wall outlet and circuit checked by a qualified have become frayed or otherwise damaged. Do not use
electrician to make sure the outlet is properly grounded. a cord that shows cracks or abrasion damage along its
Where a standard 2-prong wall outlet is encountered, it length or at either end.
is your personal responsibility and obligation to have it When moving the refrigerator away from the wall, be
replaced with a properly grounded 3-prong wall outlet. careful not to roll over or damage the power cord.
Do not use an adapter.
Use of a GFI (Ground Fault Interrupter) is not DO NOT USE AN
recommended for the fresh-food refrigerator. ADAPTER PLUG TO
The refrigerator should always be plugged into its own CONNECT THE FRESH-
individual electrical outlet which has a voltage rating FOOD REFRIGERATOR TO
that matches the rating plate. This provides the best A 2-PRONG OUTLET.
performance and also prevents overloading house
wiring circuits which could cause a fire hazard from
overheated wires.

SAVE THESE INSTRUCTIONS

6
 IMPORTANTES INSTRUCTIONS DE SÉCURITÉ
BRANCHEMENTS ÉLECTRIQUES
AVERTISSEMENT Risque de choc électrique.
Branchez l’appareil dans une prise triple avec terre.
Ne retirez pas la broche de terre.
N’utilisez pas d’adaptateur.
Le non-respect de ces instructions peut entraîner des risques d’incendies, des chocs électriques ou la mort.
Ne coupez pas ou n’enlevez pas, sous aucun prétexte, la troisième broche de mise à la terre du cordon
d’alimentation. Pour des raisons de sécurité, cet appareil doit être correctement mis à la terre.
Le cordon d’alimentation de cet appareil est équipé Ne débranchez jamais le réfrigérateur en tirant sur le
d’une fiche à trois broches (pour une mise à la terre) qui cordon d’alimentation. Prenez toujours fermement la fiche
s’adapte à la prise de courant standard à 3 broches (pour en main et tirez pour la sortir de la prise.
une mise à la terre) pour minimiser les risques de chocs Réparez ou remplacez immédiatement tout cordon
électriques par cet appareil. électrique usé ou endommagé. N’utilisez pas un cordon
Faites vérifier la prise murale et le circuit électrique par fissuré ou présentant des dommages dus aux frottements
un électricien qualifié pour s’assurer que le système est soit sur sa longueur ou aux extrémités.
correctement mis à la terre. Lorsque vous éloignez votre réfrigérateur du mur,
Dans le cas d’une prise biphasée, l’installateur a la faites attention à ne pas le faire rouler sur le cordon
responsabilité et l’obligation de la remplacer par une d’alimentation afin de ne pas l’endommager.
prise triphasée correctement mise à la terre. N’utilisez pas
d’adaptateur. N’UTILISEZ JAMAIS
UNE PRISE À
Le réfrigérateur doit toujours être branché à sa propre
prise électrique d’une tension nominale correspondant à
ADAPTATEUR POUR LE
celle indiquée sur sa plaque signalétique. RÉFRIGÉRATEUR POUR
DENRÉES FRAÎCHES
Une alimentation électrique à 115 volts CA, 60 Hz, avec
un fusible de 15 ou 20 ampères et une mise à la terre est À UNE PRISE BIPOLAIRE.
nécessaire. Ceci permet d’obtenir un meilleur rendement
et évite de surcharger les circuits électriques du domicile
qui risque d’occasionner un incendie en surchauffant.

CONSERVEZ CES DIRECTIVES

7
 Controls and Features
Fresh-Food Refrigerator

Temperature The temperature display shows the actual

temperature of the fresh-food refrigerator.
control The actual temperature may vary slightly
from the set temperature based on factors
such as door openings, amount of food and
room temperature.
To change the temperature setting,
press the WARMER or COLDER pads until
you reach the desired set temperature. After
5 seconds, the display will return Temperature Settings
to the actual temperature.
Minimum: 34°F (1.1°C)
After making adjustments, allow 12 to 24
hours for the fresh-food refrigerator to Maximum: 45°F (7.2°C)
reach the temperature you have set and
before making any further adjustments.

Child control This child control lockout feature prevents After the desired temperature is set, the
lockout unwanted changes to your temperature temperature can be locked. To lock, press
settings. both the + and – pads at the same time for
five seconds. To unlock, press both + and –
pads for five seconds.

Unit ON/OFF This pad stops cooling in the fresh-food

refrigerator, turns off the temperature
controls and removes power to the light
circuit.
Press this pad for a minimum of 3 seconds
to turn the fresh-food refrigerator on or off
or unplug the unit for long vacations or
absences, or when cleaning the unit or
changing the light bulb.

Interior fan The interior fan is located in the rear

wall of the fresh-food refrigerator and
is designed to run continuously to help
maintain the proper cooling temperature.
The interior fan will only turn off when
the door is opened.

8
 Controls and Features
Fresh-Food Refrigerator

Glass Tempered glass shelves in the fresh-food To replace a shelf, open the door
refrigerator are removable for easy cleaning completely to avoid potential damage
shelves or for storing larger items. to the gasket. Tilt the shelf to one side
at an angle and slide toward the back
To remove a shelf, open the door
wall, placing one side onto the shelf
completely to avoid potential damage to
support. Place the other side onto the
the gasket. Lift up on the back of the shelf
opposite shelf support. Ensure rear locking
slightly. Tilt the shelf to one side at an angle
tabs are engaged. When installed properly,
while pulling forward.
the shelf will not slide forward when gently
pulled.
Appearance may vary

To remove, lift up on the back of the shelf Tilt the shelf at an angle while removing Place in slots when replacing the shelf
or replacing

QuickSpace ™ This shelf splits in half and slides under itself Step 1

Shelf for storage of tall items on the shelf below.

Step 1: Lift the back edge of the front half
of the shelf.
Step 2: Pull slightly forward. Step 2

Step 3: Lower the back edge of the front half

of the shelf while sliding it underneath the
back half.
The entire Quick Space shelf can be removed
and replaced (see Glass Shelves section).

Step 3

Loading • Do not block the thermistor, located

tips and on the right hand side, just above the
third shelf of the fresh-food refrigerator.
suggestions Blocking the thermistor could impair the
air circulation and temperature control.

9
 Controls and Features
Fresh-Food Refrigerator

Vegetable The full extension vegetable pan provides

constant high humidity levels required to
pan store most fruits and vegetables.
How long produce can be stored will depend
upon the type of food and its condition when
placed in the pan.
Unlike many refrigerators, the pan may
be removed with the door at a 90° angle.
This allows you to clean the vegetable pan
easier. The vegetable pan is dishwasher
safe, top rack only.
To remove the pan from the wire holder: 2. Lift back up
and out.
1. Pull the pan out to the STOP position.
2. Lift the front of the pan up and out of
the wire holder.
3. Lift the back of the pan up and out.
1. Lift front
To replace a pan in the wire holder: up and out.

1. Place the back of the pan in the wire

holder, making sure the wire holder fits
into the grooves on the back of the pan.
2. Lower the front of the pan into the wire
holder.
3. Press firmly on the top of the pan to snap
it into the wire holder.

10
 Care and Cleaning
Fresh-Food Refrigerator

For your WARNING Electrical Shock Hazard.

safety Turn the fresh-food refrigerator OFF or unplug the unit before cleaning.
Turn the fresh-food refrigerator OFF by pressing the button on the control panel
a minimum of 3 seconds until the light turns off.

AVERTISSEMENT Risque de choc électrique.

Turn the fresh-food refrigerator OFF or unplug the unit before cleaning.
Turn the fresh-food refrigerator OFF by pressing the button on the control panel
a minimum of 3 seconds until the light turns off.

Door gasket The vinyl gasket may be cleaned with mild After cleaning the door gasket, apply a thin
soap and water, a baking soda solution or layer of paraffin wax or petroleum jelly to
a mild scouring powder. Rinse well. the door gasket at the hinge side. This helps
keep the gasket from sticking and bending
out of shape.

Light bulb Turn the fresh-food unit OFF before To remove the light shield, push in the tab
replacement replacing the light bulb. on the left side of the shield and lower it.
Replace with a 15 watt appliance bulb or
a 4.5 watt UL Listed LED Lamp or call 800.
GE.CARES (800.492.2737) during normal
business hours to order service part’..

In the event If the power fails, open the door as Do not store or use gasoline or other
of a power infrequently as possible to maintain flammable vapors and liquids in the
the temperature. vicinity of this or any other appliance.
failure

Preparing For long vacations or absences, remove For shorter vacations, remove perishable
for vacation food and turn the fresh-food refrigerator foods and leave controls at regular settings.
OFF. Clean the interior (see Cleaning the However, if the room temperature is
Inside section). expected to drop below 60°F (16°C), follow
the same instructions as for long vacations.

Preparing Secure all loose items such as shelves and Be sure the fresh-food refrigerator stays
to move the vegetable pan by taping them securely in an upright position during moving.
in place to prevent damage.

11
 Care and Cleaning
Fresh-Food Refrigerator

For your Turn the fresh-food refrigerator OFF or unplug the unit before cleaning.
Turn the fresh-food refrigerator OFF by pressing the button on the control panel
safety a minimum of 3 seconds until the light turns off.

Cleaning 'RRUKDQGOHVDQGWULP³Clean with a cloth 6WDLQOHVV6WHHO³The stainless steel doors

the outside dampened with soapy water. Dry with a soft and door handles (on some models) can
cloth. be cleaned with a commercially available
stainless stel cleaner. Cleaners with oxlic acid
Keep the outside clean. Wipe with a clean
such as Bar Keepers Friend Soft Cleanser™
cloth lightly dampened with mild liquid dish
will remove surface rust, tarnish, and small
detergent. Dry with a clean, soft cloth.
blemishes. Use only a liquid cleaner free of grit
Do not wipe the refrigerator with a soiled and rub in the direction of the brush lines with
dish cloth or wet towel. These may leave a damp soft sponge. Do not use appliance
a residue that can damage the finish. Do wax or polish on the stainless steel.
not use scouring pads, powdered cleaners,
bleach or cleaners containing bleach because
these products can scratch and damage
the finish.

Cleaning Unplug the fresh-food refrigerator before

CAUTION
the inside cleaning. If this is not practical, turn the unit Do not clean glass
OFF and wring excess moisture out of the shelves or covers with warm water when
cloth or sponge when cleaning around lights they are cold. Glass shelves and covers may
or controls. break if exposed to sudden temperature
8VHZDUPZDWHUDQGEDNLQJVRGDVROXWLRQ³ changes or impact, such as bumping or
about a tablespoon (15 ml) of baking soda dropping. Tempered glass is designed to
to a quart (1 liter) of water. This both cleans shatter into many small pieces if it breaks.
and neutralizes odors. Thoroughly rinse and ATTENTION
wipe dry. Ne nettoyez pas les
clayettes ou les couvercles en verre avec
Other parts of the fresh-food refrigerator³
de l’eau tiède quand ceux-ci sont froids. Les
including the door gaskets, vegetable pan and
clayettes et couvercles en verre peuvent se
JODVVVKHOYHV³FDQEHFOHDQHGWKHVDPHZD\
casser s’ils sont exposés à des changements
soudains de température ou si vous les cognez
ou les faites tomber. Le verre trempé est
conçu pour se briser en petits morceaux en
cas de casse

Drain hole Periodically check the drain hole and Appearance may vary
channel for any debris. If the drain is blocked,
condensation will not drain properly. Drain hole
To check and clean the drain hole, remove
the bottom two glass shelves. Sweep a damp
cloth along the channel in the back of the
fresh-food refrigerator. Use a finger to
sweep away any debris from the
drain hole.

12
 The Problem Solver
Fresh-Food Refrigerator

Normal Newer appliances sound different from older appliances. Modern appliances have more
operating features and use newer technology.
sounds
Do you hear what I hear? These sounds are normal.

HUMMM...
WHOOSH...
• The new high efficiency compressor
may run faster and longer than your • You may hear the fans spinning at
old appliance and you may hear a high- high speeds. This happens when the
pitched hum or pulsating sounds while appliance is first plugged in, when the
it is operating. door is opened frequently or when a
• Sometimes the appliance runs for an large amount of food is added to the
extended period, especially when the appliance. The fans help maintain desired
doors are opened frequently. temperatures.

• You may hear a whooshing sound when • If the door is open for over 3 minutes,
the doors close. This is due to pressure you may hear the fans come on in order
equalizing within the appliance. to cool the light bulbs.

• The cabinet fan runs continuously except • The fans change speeds in order to provide
when the door is opened. optimal cooling and energy savings.

CLICKS, POPS, WATER SOUNDS

CRACKS and CHIRPS
• You may hear cracking or popping
sounds when the appliance is first plugged • The flow of refrigerant through the freezer
in. This happens as the appliance cools to cooling coils may make a gurgling noise
the correct temperature. like boiling water.
• The electronic control board may cause • Water dropping on the defrost heater can
a clicking sound when relays activate to cause a sizzling, popping or buzzing sound
control appliance components. during the defrost cycle.
• Expansion and contraction of cooling • A water dripping noise may occur during
coils during and after defrost can cause the defrost cycle as ice melts from the
cracking or popping sounds. evaporator and flows into the drain pan.
• Closing the door may cause a gurgling
sound due to pressure equalization.

13
 The Problem Solver
Fresh-Food Refrigerator

Questions? PROBLEM POSSIBLE CAUSE

Use this APPLIANCE • Appliance may be in defrost cycle when compressor motor does not
problem DOES NOT OPERATE operate for about 30 minutes.
solver! • Appliance is so quiet, that most of the time you will hear low or no
operating noise.
• Controls are set to OFF. Press ON/OFF button on control panel
for a minimum of 3 seconds.
• If interior light is not on, appliance may not be plugged in
at wall outlet. Push the plug completely into the wall outlet.
• The fuse is blown/circuit breaker is tripped. Replace fuse or reset
the breaker.
• The appliance is in showroom mode. Unplug it and plug it back in.
VIBRATION OR • Adjust the leveling legs as shown in the Installation Instructions.
RATTLING (Slight
vibration is normal.)
COMPRESSOR • Normal when appliance is first plugged in. Wait 24 hours for the
MOTOR OPERATES appliance to completely cool down.
FOR LONG PERIODS • Often occurs when large amounts of food are placed in appliance.
OR CYCLES ON AND This is normal.
OFF FREQUENTLY
• Door left open or package holding door open.
• Hot weather or frequent door openings. This is normal.
• Temperature control set at the coldest setting.
See Temperature Control.
FRESH FOOD • Temperature control not set cold enough.
COMPARTMENT See Temperature Control. Allow 12 to 24 hours for temperature to
TOO WARM change.
• Warm weather or frequent door openings.
• Door left open for long time.
• Package may be holding door open.
• Thermistor may be blocked, which can affect the overall temperature.
The thermistor is located on the right hand side just above the
third shelf.
FROST OR ICE • Too frequent or too long door openings.
CRYSTALS ON • Thermistor may be blocked, which can affect the overall temperature.
REAR WALL The thermistor is located on the right hand side just above the
third shelf.

14
 The Problem Solver
Fresh-Food Refrigerator

Questions? PROBLEM POSSIBLE CAUSE

Use this APPLIANCE • Interior needs cleaning. See Care and Cleaning.
problem HAS ODOR • Keep open box of baking soda in appliance; replace every 3 months.
solver! DOOR NOT CLOSING • Door gasket is sticking or folding over. Apply petroleum jelly or
PROPERLY paraffin wax to the face of the gasket.
• The door is hitting an internal component inside the appliance.
Adjust interior components to prevent interference.
MOISTURE FORMS • Not unusual during periods of high humidity. Wipe surface dry.
ON OUTSIDE OF • Door left open or package holding door open.
APPLIANCE
MOISTURE • Too frequent or too long door openings.
COLLECTS INSIDE • In humid weather, air carries moisture into appliance when doors
are opened.
INTERIOR LIGHT • No power at outlet.
DOES NOT WORK • Light bulb needs replacing. See Care and Cleaning.
HOT AIR FROM • Normal air flow cooling motor. In the refrigeration process, it is
BOTTOM OF normal that heat be expelled in the area under the appliance.
APPLIANCE Some floor coverings are sensitive and will discolor at these safe
and normal temperatures.
APPLIANCE • Adaptive defrost keeps compressor running during door openings.
NEVER SHUTS OFF This is normal. The appliance will cycle off after the door remains
BUT TEMPERATURES closed for two hours.
ARE OK • Normal operation in extreme temperatures.
ACTUAL • Unit just plugged in. Allow 24 hours for the system to stabilize.
TEMPERATURE • Door open for too long. Allow 24 hours for the system to stabilize.
NOT EQUAL TO
SET TEMPERATURE • Warm contents added to appliance. Allow 24 hours for the system
to stabilize.
• Defrost cycle is in process. Allow 24 hours for the system to stabilize.
• Thermistor may be blocked, which can affect the overall temperature.
The thermistor is located on the right hand side just above the
third shelf.
TEMPERATURE • Temperature may be in lockout mode. Press both + and – pads for
WILL NOT ADJUST 5 seconds to unlock the temperature.
• Thermistor may be blocked, which can affect the overall temperature.
The thermistor is located on the right hand side just above the
third shelf.

15
 Notes
Fresh-Food Refrigerator

16
Notes
Fresh-Food Refrigerator

17
 Notes
Fresh-Food Refrigerator

18
 Consumer Services
Fresh-Food Refrigerator

With the purchase of your new Monogram appliance, receive the

assurance that if you ever need information or assistance from
*(ZHZLOOEHWKHUH$OO\RXKDYHWRGRLVFDOO³WROOIUHH

Whatever your question about any Monogram major appliance, GE Answer Center®
GE Answer LQIRUPDWLRQVHUYLFHLVDYDLODEOHWRKHOS<RXUFDOO³DQG\RXUTXHVWLRQ³ZLOOEHDQVZHUHG
Center® promptly and courteously. And you can call any time. GE Answer Center® service is open
24 hours a day, Monday through Saturday.
In the USA:
OR
800.626.2000
Visit our Website at: monogram.com
In Canada, call 1.800.561.3344.

,Q+RPH A GE consumer service professional will provide expert repair service, scheduled at a time that’s
convenient for you. Many GE Consumer Service company-operated locations offer you service
Repair today or tomorrow, or at your convenience (7:00 a.m. to 10:00 p.m. weekdays, 8:00 a.m. to 6:00 p.m.
Service 6DWXUGD\DQG6XQGD\2XUIDFWRU\WUDLQHGWHFKQLFLDQVNQRZ\RXUDSSOLDQFHLQVLGHDQGRXW³VRPRVW
repairs can be handled in just one visit. In Canada: Monday to Friday, 7:00 a.m. to 8:00 p.m. and
In the USA: Saturday, 8:00 a.m. to 5:00 p.m. EDST.
800.444.1845
In Canada:
1.800.561.3344

For GE offers Braille controls for a variety of GE appliances, and a brochure to

assist in planning a barrier-free kitchen for persons with limited mobility.
Customers
With Special Consumers with impaired hearing or speech who have access to a TDD or
a conventional teletypewriter may call 800.TDD.GEAC (800.833.4322)
Needs… to request information or service.

In the USA:
800.626.2000

Service You can have the secure feeling that GE Consumer Service will still be there after your warranty
expires. Purchase a GE contract while your warranty is still in effect and you’ll receive a substantial
Contracts discount. With a multiple-year contract, you are assured of future service at today’s prices.
In the USA:
800.626.2224
In Canada:
1.800.561.3344

Parts and Individuals qualified to service their own appliances can have parts or accessories sent directly
to their home. The GE parts system provides access to over 47,000 parts…and all GE Genuine Renewal
Accessories Parts are fully warranted. VISA, MasterCard and Discover cards are accepted.
In the USA: User maintenance instructions contained in this manual cover procedures intended to be
800.626.2002 performed by any user. Other servicing generally should be referred to qualified service
personnel. Caution must be exercised, since improper servicing may cause unsafe operation.
In Canada:
1.800.561.3344
19
 Warranty
Fresh-Food Refrigerator

YOUR MONOGRAM)5(6+)22'5()5,*(5$725WARRANTY
Staple sales slip or canceled check here. Proof of original
purchase date is needed to obtain service under warranty.

WHAT IS LIMITED ONE-YEAR WARRANTY

For one year from date of original purchase, we will provide, free of charge, parts and service labor in your home
COVERED to repair or replace any part of the unit that fails because of a manufacturing defect.
LIMITED FIVE-YEAR WARRANTY
From the Date For five years from date of original purchase, we will provide, free of charge, parts and service labor in your
of the Original home to repair or replace any part of the sealed refrigerating system (the compressor, condenser, evaporator
and all connecting tubing) that fails because of a manufacturing defect.
Purchase This warranty is extended to the original purchaser and any succeeding owner for products purchased for
ordinary home use in the 48 mainland states, Hawaii, Washington, D.C. or Canada. If the product is located in
an area where service by a GE Authorized Servicer is not available, you may be responsible for a trip charge
or you may be required to bring the product to an Authorized GE Service location for service. In Alaska the
warranty is the same except that it is LIMITED because you must pay to ship the product to the service shop
or for the service technician’s travel costs to your home.
All warranty service will be provided by our Factory Service Centers or by our authorized Customer Care®
servicers during normal working hours.
Should your appliance need service, during warranty period or beyond, in the USA call 800.444.1845.
In Canada: 800.561.3344. Please have your serial number and model number available when calling for service.

• Service trips to your home to teach you how • Replacement of the light bulbs, if included.
WHAT IS NOT to use the product. • Loss of food due to spoilage (in the USA only).
COVERED • Replacement of house fuses or resetting of circuit • Incidental or consequential damage caused
breakers. by possible defects with this appliance.
• Damage to the product caused by accident, fire, • Product not accessible to provide required
floods or acts of God. service.
• Failure of the product if it is used for other than • Damage to finish, such as surface rust, tarnish, or
its intended purpose or used commercially. small belmishes not reported within 48 hours of
• Damage caused after delivery. delivery.
• Improper installation, delivery or maintenance.
If you have an installation problem, contact
your dealer or installer. You are responsible
for providing adequate electrical, plumbing
and other connecting facilities.

(;&/86,212),03/,(':$55$17,(6³<RXUVROHDQGH[FOXVLYHUHPHG\LVSURGXFWUHSDLUDVSURYLGHGLQ
this Limited Warranty. Any implied warranties, including the implied warranties of merchantability or
fitness for a particular purpose, are limited to one year or the shortest period allowed by law.

Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may
also have other rights which vary from state to state/province to province. To know what your legal rights are
in your state/province, consult your local or state/provincial consumer affairs office or your state’s Attorney
General.
Warrantor in USA: General Electric Company,
Louisville, KY 40225
Warrantor in Canada: Mabe Canada Inc.,
Burlington, Ontario

GE
197D5891P011 Appliances
Appliance Park
49-60433-2 Louisville, KY 40225
09-14 GE GEAppliances.com
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