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SRI DEVI VENKATRAMAN
H4 EAD, C2C
ph. No;- 706 760 3509
PROFESSIONAL SUMMARY:
 Certified Scrum Master (CSM) Over all 7+ years of diverse experience in Scrum Master and Business Analyst working within the
Banking and Financial domains.
 Experienced in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, design, development, testing
and deployment.
 Competent in analysing the current business process and creating future state business process flows using industry standard BPM
notations.
 Experienced in interacting with business users to identify their needs, gathering requirements
 Helped the Product Owner/product Management in maintaining, refining and prioritizing the product backlog.
 Worked closely with the Release Train Engineer for the ART in coordinating dependencies between various scrum teams.
 Tracked and communicated team velocity and sprint/release progress and another metrics. Track, monitor, report and communicate design,
development and testing activities on behalf of entire team.
 Comprehensive knowledge of Agile, Scrum, FDD, Waterfall Methodologies
 Expertise in writing Business requirement document (BRD) & Functional Requirement document (FRD), Extensive experience in writing
functional specifications, performing and managing detailed and complex business requirements
 Experience in Unit testing, Integration, Sanity, Regression, Functional, System testing, Performance testing, Distributed testing, End to end
testing, GUI testing, Fail-over testing, Compatibility testing, Exception testing and User Acceptance testing of Web based and Client/Server
Applications using WinRunner
 Documentation and automation of testing using WinRunner and Load Runner in client-server and web based applications
 Experience with Quality Center and JIRA for Requirements, Test Plan, Test Lab and Defect Management
 Strong data collection, analysis and interpretation skills
 Expertise with analytical reporting using Advanced Excel features
 Expertise in documentation using Word and PowerPoint
 Ability to work under tight deadlines and multi-tasking to meet business objectives, scheduling meetings, negotiating and coordinating
with software developers, solution architects and QA teams.
 Proficient in writing user stories and handling the requirement churn.
 Engaged with Product Owners to successfully complete User Stories and helped the Scrum Team finalize Tasks for Sprint Backlog using
SMART Technique.
 Proficient in Developing and executing Test Plans, Test Case, Test Scenarios, also performing functional, usability testing and ensuring that
the software meets the system Requirement.
 Excellent Interpersonal, and Analytical skills, with ability to handle challenges under pressure with ease.
Technical Skills
Methodologies: Waterfall, Scrum, Kanban, XP, Lean, Agile, Rally, JIRA, Version 1 and Confluence
Office Tools: MS Word, Excel, Microsoft Project, SharePoint & PowerPoint SDLC
BI/ETL/Big data tools: Micro Strategy, Tableau, Big data Tools, JDE
Bug Tracking/Testing: Quality Center, JIRA, CA Rally, ALM
Other Skills: AWS, Oracle data base, Microsoft Azure, Agile/Scrum Coaching & Servant Leadership, Capacity Planning & Risk Mitigation
Development, Conflict Resolution & Relationship Building.
PROFESSIONAL EXPERIENCE:
Citizens Bank, Boston, MA

Scrum Master June 2019 – Present
Responsibilities:
 Responsible for creating yearly Release calendars, Release rollbacks plan/forward fix plan and Postmortem reports.
 Mentoring multiple teams on how to adopt essential scrum methodologies. Facilitator of all Scrum ceremonies (Stand Up, Sprint Planning,
Backlog Grooming, Retrospectives).
 Establish program level cadence and drive program level ceremonies (PI Planning, Product Management Council, Scrum of Scrums, release
train retrospectives)
 Work with other program leaders to drive the definition and refinement of the program backlog. Ensure cross-value stream coordination
and collaboration.
 Coaching employees on Agile via Lunch-n-Learn and various training sessions.
 Supporting the adoption of emergent Agile techniques (TDD) that elevated teams to high performing status.
 Reviews current agile processes, drives process improvements and challenges team to innovate.
 Facilitating discussion and impediments or conflict resolution within or outside team. Acting as RTE within the portfolio.
 Managing and resolving delivery dependencies between project delivery teams.
 Single POC for the management & resolution of all the security vulnerabilities across whole Digital Acquisitions platform.
 Key panel member for AMEX Digital Acquisitions Talent hiring council for Agile.
 High-performing and motivated team created with record close to 95 % participation in agile meetings.
 Responsible for project coordination including planning and implementing content across all work flows while ensuring that security, risk
and compliance requirements were met.
 Collaborated with the Product teams to achieve maximum project ROI and meet sprint objectives.
 Lead sprint capacity planning, point estimation, & resource allocation.
 Acting as servant leader to ensure that team march to efficient scrum processes, managing development status, remove impediments,
ensuring that stories follow INVEST model with robust acceptance criteria (BDD/Behavior Driven Development)
 Educated the whole portfolio on JIRA and Confluence best practices.
 Serving as JIRA administrator. Created dashboards, KANBAN boards. Provided metrics via burndown and other JIRA widgets to executive
teams.
Lincoln Financial Group, Philadelphia, PA Jan 2019 - May 2019

Scrum Master
Responsibilities:
Gather high-level requirement for all the external projects in a release.
Gathering and updating project materials, completing budgeting, forecasting, project documentation, business flows, and lessons learned
documents.
Scheduling and allocating work, providing advice and guidance, and resolving problems to meet technical performance and financial
objectives.
Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and
Release Planning.
Coaching and mentoring other ScrumMasters on our program team. Partnering to ensure that our ways of working are consistent across
teams.
Assist in defining and deploying new product development processes and in facilitating the continuous improvement of existing processes.
Liaising between developers and project stakeholders; fostering quality communication between engineering disciplines.
Strong knowledge of good software development practices.
Solid interpersonal skills – able to establish strong working relationships.
Assess Scrum Maturity of teams and the organization and coach teams to higher levels of maturity, at a pace that is sustainable and
comfortable.
Applicable knowledge of the technologies used by the team.
Scrum as an asset strong knowledge of all the concepts tasks, backlog tracking, burn-down metrics, velocity, user stories, Preparing Business
Requirements Documents Functional Requirement Documents
Working extensively with developing business rules engine enabling the business rules such as referral prior authorization eligibility claims
processing and billing essential
Utilizing Agile Software Methodology using Scrum framework Actively participated in creating the user stories and prioritizing user stories
along with tracking of burn up burn down charts to estimate sprint delivery
As scrum master communicated dependencies and potential risk to the completion of the sprints including resources costs and systems.
Developed Test Cases for unit testing prepared spreadsheet for testing criteria including regression positive and negative testing process flow
testing and screenshot for test results to complete expected and actual results
Creating data mappings to transform the data according to business rules
Preparing various diagrams by using MS Visio
Preparing documents for the wireframe and prepared a data dictionary for the same
Managing testing for various functionalities using Quality Center tools
Working closely with QA and Developers to clarify/understand functionality resolve issues and provided feedback to nail down the bugs
Maintaining a close and strong working relationship with teammates and management staff to achieve an expected QA result for the project
team
Conducting project related Presentations periodically to the management and end users during various phases of Software Development Life
Cycle SDLC
FIS Global – Bangalore, India May 2016 – June 2018

Business Analyst
Responsibilities:
 Thoroughly studied the inherent systems to have a clear understanding of the business processes and associated system workflow.
 Conducted Gap analysis to understand new business model and additional functionalities to be incorporated into the new application.
 Facilitated all four Scrum ceremonies as a Scrum Master
 Conducted JAD sessions for better understanding and refining of requirements in coordination with multiple teams.
 Documented various documents including the Business Requirements Document and the Use Case Specification Documents.
 The bank used an advanced, automated mortgage underwriting rule-based system for processing and evaluating thousands of data elements
for loan underwriting.
 I was part of the maintenance and enhancement team working on multiple projects simultaneously.
 Interfaced with stake holders and facilitated communication between the business and the IT department.
 Prepared use case documents and utilized MS Visio to create UML diagrams including use case, activity and class diagrams to extract
business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements.
 Developed a user acceptance test plan and test case scenarios to guide a select group of key end-users in testing the user interface and
functionality of the application.
 Performed requirements gathering and analysis from the business users of the system and SME's while adhering to SDLC Software
Development Life Cycle industry best practices.
 Extensive use of JIRA to create user stories.
 Designed active directory data provisioning & new hire procedure mapping (config) document
 Used the Agile-scrum methodology for software development.
 Gathered and documented business BRD, FRD from both formal and informal sessions and validated the needs of the business stakeholders.
 Worked on design and documentation of Workgroups, roles and policies in Sailpoint.
 Worked on custom and out of box workflows in SailPoint.
 Created defect tracking using HP QC and JIRA and reviewed them in subsequent iterations of the application development process.
 Interacted with Software development team and Business usrs as a liaison in helping developers to understand the business requirements,
Functional requirements BRD, FRD thereby ensuring the proposed applications complies with the business specifications.
 Involved in migration and implementation of new Brokerage commissions system including modules for licensing checks to ensure that
agents could sell securities
 Worked with the business users and with different levels of management to identify requirements, use cases and to develop functional
specifications using the agile methodology for software development.
 Participated in and contributed to as-Is and To-Be Process Modeling Sessions, and build process models.
 Performed Gap Analysis and Impact Analysis to identify the deficiencies of the current system and to identify the requirements for the
proposed system.
 Created use case models and activity diagrams using Unified Modeling Language UML notations using Rational Rose.
Oracle Financial Service Software Limited – Hyderabad, IN July 2014 - April 2015

Business Analyst
Responsibilities:
Worked as a business analyst to build Web application for financial statements.
Identified, researched, investigated, analysed, defined and documented business processes.
Served as a liaison between the business team and the technical team by identifying and documenting their needs.
Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams and Business Process Modelling.
Designed and developed Project document templates based on SDLC methodology.
Conducted user interviews, gathered and analysed the requirements.
Worked extensively with Risk Management, Mortgage Loan Servicing, Commercial and Residential mortgages.
Mortgage Pre-payment risk, Risk Analytics for MBS and CMBS and Loan Origination.
Escrow and Reserve Administration, Escrow processing, Escrow Analysis, Non-Escrow Loans Collateral Inspection and Monitoring,
Income and Expense Statement Review and Inspection Report.
Analysed the existing reporting system.
Maintained on-going technical assistance and provided help desk support to customer's mainframe systems software that included
problem determination and resolution.
Executed volume/load/acceptance/performance testing.
Wrote database interface specifications and documented in Data Manager data dictionary.
Analysed application features; functions assess scope and its impact on business.
Used MS Office tools for data migration into Knowledge Data Base.
Developed timelines for project delivery, managed project, and resources for successful completion.
Liaised for projects with other corporate departments, including Executive, Legal and Information Services as well as vendor
relationship.
Assisted in development of training materials for new technology and process improvement.
EDUCATION
Bachelors from Osmania University, IN
Masters from Osmania University, IN
Certified in Scrum Master

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SRI DEVI VENKATRAMAN

Citizens Bank, Boston, MA

Lincoln Financial Group, Philadelphia, PA Jan 2019 - May 2019

FIS Global – Bangalore, India May 2016 – June 2018

Oracle Financial Service Software Limited – Hyderabad, IN July 2014 - April 2015

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