Priya Saxena N

PRIYA SAXENA
Certified Business Analyst | Lean Six Sigma Green Belt Certified
Contact Details: CAREER PROGRESSION

Contact Number: Gujarat Guardian Ltd. Apr 2021 to July 2022
Client Support Coordinator
+919537594101/8630779032
Email: GGL is India’s Leading manufacturers of float, coated and mirror glass
saxenapriya2511@gmail.com products. It produces high performance glass for use in exterior (both
commercial and residential), interior and automotive application.
Current Location:
Key Deliverables:
Bharuch (Gujarat)
 Lead the Supply management for 3 states keeping in view
production schedule, material availability.
Software Skills:  Coordination with Sales, Production planning, Logistics, Accounts
department in line with market requirements, inventory, forecast,
o Microsoft PowerBI and production schedule, dispatches, customer financials to ensure
o SAP customer delight
o MS Office  Bringing visibility through analysing in PowerBI for CRM and
supporting departments
 To anticipate and deliver on customer needs & develop a long term
Professional Skills: business relationship with customers.
 New product promotion and market feedback to management for
o Project monitoring & better sales strategies.
Control  Own and resolve customer grievances in a timely manner.
o Project Scheduling  Follow up to ensure that appropriate actions were taken on
o Requirements customer’s' requests.
Analysis Decbectochem Engineering Pvt. Ltd. Mar 2019 to Mar 2021
o Project Initiation &
Planning Sr. Executive (Client Relationship Management)
o Project Lifecycle
Decbectochem is one of the leading manufacturer of pharmaceuticals
Management
process equipment for solidand liquid dosage forms from last 30 years.
Key Deliverables:
 Effectively managing customer sites all over the world w.r.t

installation and after salesservice keeping customer satisfaction in
mind.
Personal Details:
 Managing team of 15 engineers and technicians working at
Marital Status: Married various sites PAN India andinternational sites, resolving their
DOB: 25th July 1992 technical and non-technical issues.
 Single point of contact for clients for all technical and non-technical
Languages Known: issues.
o Hindi  Budgeting for all sites on yearly and monthly basis.
o English  Tracking and updating budgets, daily production record and spares in
SAP.
Nationality: Indian
 Create and build workflow for faster task and contact management.
 Identify power users for high value customers for special deals.
Aptara International Pvt Ltd Jan 2017 to Jan 2019
Associate Project Manager
Aptara is currently amongst the leading Publishing company. Aptara’s industry veterans have
unrivaled expertise in content creation, learning and performance, complex content technology,
document processing, and customer relationship management.
Key Deliverables:
 Managing the complete life cycle of the project starting from receiving the projects, sending
them in a workable format to the composition team, monitoring the execution and ensuring
that the end product is delivered in a timely manner with highest quality.
 Interacting with the Clients all over the world on a continuous basis regarding the
specifications of the projects, handling their queries, keeping them updated about the status
of the current projects through live chats, e-mails and phones. (Customer Relations)
 Planning jobs according to their due times and complexities, ensure systematic distribution
of work amongst the teams, following up on the progress of the projects, and ensure overall
coordination of the work between various teams and departments.
 Managing teams of experts to collate work produced by different Groups.
 Ensure maintenance of schedule fidelity.
 Feasibility checks providing estimates with suggestions for projects in pipeline.
 Analysing the new projects received, understanding the clients’ requirements.
 Dealing with the client to discuss on the schedule, queries and issues related to the project.
 Organizing launch meeting (external and internal) and touching base with client and
production team to resolve job related queries and deciding the workflow.
 Bridging the gap between client and the production team.
 Tracking of the project and sending Status reports and holding status calls with U.S client.
 To deliver final goods to client with quality, on scheduled time, and within the budget.
Achievements:
 Successfully accomplished the Re-supply project which has a direct impact on KPI score and
in turn has impact on each department.
Axis Bank Pvt. Ltd. Oct 2015 to Nov 2016

Assistant Manager
Axis Bank Ltd is the third largest of the private-sector banks in India offering a comprehensive suite
of financial products.
Key Deliverables:
 Single point of contact for assigned Corporates customers catering to their requirements
and delivering as per commitment timeframes
 Analyzing existing customer satisfaction functionality requests adding business – value
based recommendations to product owners.
 Interface with product owners to elicit their feedback on customer satisfaction items.
 Subject matter expert and advisor on regulatory compliance
 Demonstrated Business acumen in managing the operations effectively, discharging
the functions and achieving higher rate of organic growth.
 Implementing policies/procedures for all round development of the bank as well as
reducing overall costs to the bank through various means.
 Implementing policies/procedures for all round development of the bank as well as
reducing overall costs to the bank through various means.
 Identify power users for high value customers for special deals.
Achievements:
 Cross Product & listen champ.
 Brought new clients for bank and always achieved monthly KPI
 Delivered exceptional customer service through assistance in questions, procedure
and accomplishing client objectives
 Expanded customer base by advertising bank products to customers.
Certifications
 Lean Six Sigma Green belt certified and team member in Six Sigma Black belt project.
 Certification in Business Analytics.
 Successfully completed the ‘NISM series Mutual Fund Distributors Certification
Examination’ as required under SEBI (Valid till 25, March 2018)
 Successfully completed the ‘NISM series Depository Operations Certification Examination’ as
required under SEBI (Valid till 21, Jan 2018)
Academic Qualifications
 MBA Manipal University(Axis young bankers program);2014-2015

 B.Tech (Electronics and Instrumentation) from U.P.T.U; 2010-2014
 10+2 C.B.S.E. Board
Date: Priya Saxena

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PRIYA SAXENA

Certified Business Analyst | Lean Six Sigma Green Belt Certified

Contact Details: CAREER PROGRESSION

 Effectively managing customer sites all over the world w.r.t

Axis Bank Pvt. Ltd. Oct 2015 to Nov 2016

 MBA Manipal University(Axis young bankers program);2014-2015

Date: Priya Saxena

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