Thimura Resort: Project

Management

Submitted by:

Bipin Gurung

Nabin Sapkota

Pravash Chudal

Rosey Shrestha

Swarnim Ghimire

Santosh Kandel
Contents
Acknowledgement.......................................................................................................................................2
Executive summary......................................................................................................................................3
Introduction.................................................................................................................................................4
Project objective statement....................................................................................................................4
Project manager......................................................................................................................................4
Team roaster...............................................................................................................................................4
Stakeholder analysis....................................................................................................................................6
Identification...........................................................................................................................................6
Selection..................................................................................................................................................6
Classification........................................................................................................................................7
Problem Tree Analysis.................................................................................................................................8
Spidergram..................................................................................................................................................9
Objective Tree Analysis..............................................................................................................................10
Strategy analysis........................................................................................................................................11
SWOT Analysis for Social media marketing...........................................................................................12
SWOT Analysis for Radio Jingles............................................................................................................12
Strategy Analysis (change the manager)................................................................................................13
Strategy Analysis (pay the employees)..................................................................................................14
Strategy Analysis (PR activities).............................................................................................................14
Strategy Analysis (Quality control technique)........................................................................................15
Strategy Analysis (site clearance)..........................................................................................................15
Activity scheduling / Work plan.................................................................................................................16
Gantt chart................................................................................................................................................17
Line-item budget.......................................................................................................................................18
Monitoring and Evaluation........................................................................................................................19
References.................................................................................................................................................21
Acknowledgement

I would like to express my gratitude and appreciation to all the people who gave me the possibility to
complete the project report. I would specially like to thank our facilitator mentor and our subject
teacher Prof. Ananda Bahadur Chand sir for the supervision and guidelines throughout the project. I
would also like to thank him for proofreading and correcting my shortcomings. Without his valuable
insights I would not be able to complete the project on time.

I would also like to thank my friends who helped me through technical aspects and accompanied me
during the report preparation. It would not have been possible without them either.

I hope this report will be useful to the people pursuing the similar business and will help me grow by the
insights that I got from it.
Executive summary

The Nepalese hospitality industry along with tourism continues to be one of the key segments driving
the growth of the services sector in the Nepalese economy. Currently, Nepalese economy ranks 101st in
the world in terms of GDP as of FY19 as per IMF (2019 estimates). Travel and tourism sector contribute
about US$ 8.9 trillion (y-o-y growth of 3.5%) as per World Travel & Tourism Council’s (WTTC), providing
employment to about 330 million persons in 2019 globally. Also, travel & tourism industry earns an
average of 25% of the total foreign exchange for the country. (Shalini Sanghai, 2020)

According to statistics from Nepal Tourism Board (NTB), a total of 598,204 foreign tourists entered the
country via aerial route in 2012. The government of Nepal declared 2011 to be Nepal Tourism Year and
hoped to attract one million foreign tourists to the country during that year. The tourist industry is seen
as a way to alleviate poverty and achieve greater social equity in the country. (Tourism in nepal- Ministry
of Foreign Affairs, n.d.)
As the hospitality industry mostly revolves around hotels, restaurants and some travel companies, Nepal
is not lagging in the numbers of institutions providing hospitality service. But most top-class industries
are distributed in Kathmandu, Pokhara and Chitwan only. Other highly potential destinations lack good
hotels mainly due to the unavailability of road networks, proper infrastructure, and transportation
facilities. The government of Nepal is gradually working to provide equal opportunities to all the parts
including the rural ones by properly maintaining and the upgrading the infrastructure.
When it comes to hospitality in Nepal, it is not only limited to hotels and restaurants. People have also
started the concept of homestay. Homestays are a popular form of hospitality where visitors stay in a
residence with the locals of the place where they are travelling. The homestay option offers several
benefits like exposure to the local culture, traditions, and opportunity to get to know the destination
through the eyes of the locals. It certainly isn’t luxurious and may not be as comfortable as other types
of lodging, but it is a unique way to familiarize yourself with a new place. There are also other hospitality
trends in Nepal like OYO rooms and Airbnb, which use modern amenities to provide hospitality
service. (Hospitality Sector in Nepal, n.d.)
This report tends to look after the hospitality sector in terms of banquet and how a banquet will be able
to provide value to its customers through project management applications.
 Introduction

Project objective statement:

To make Thimura resort most loved recreational place by six months with in ……. Budget.

Team lead: Pravas Chudal

Team roaster

THIMURA Resort Team Roaster

S.N
Remark
. NAME POSITION PHONE NUMBER s
1 Pravas Chudal GM 9845055362
2 Swarnim Ghimire Marketing manager 9849519236
3 Rosey Shrestha Senior Accountant 9865172044
4 Nabin Sapkota Purchase Manager 9841608588
5 Deepak Bhatta G.k Chef 9845054350
6 Safal Shrestha Cook 9861032588
7 Sagar B. K. Cook 9822486144
10 Prakash Mahara Cook Helper 9828849918
11 Nishma Bhujel Receptionist 9842130669
12 Krishna prasad Kumal Captain Barman 9811300530
14 Mausam kumal Assistant Barman 9808346533
15 Krishna Bal Waiter 9826206264
16 Madhu Kumal Waiter +Cleaner 9807115727
17 Kabi thapa Waiter 9828771604
18 Arjun bahadur Magar Waiter 9829028074
19 Milan Thapa Waiter 9821236463
20 Rishi Ram Baral Staff Cook 9846464491
21 Santa Maya parja Gardener 9807126807
22 Dan maya gurung Gardener 9746952573
23 Bishnu Maya Bhujel Chepang Gardener 9814214398
24 Shakti Ram Kumal Incharge 9845812083
25 Sushma Bhujel House keeping 9824277181
26 Nandisara gurung House keeping 9845924732
27 Kamala Kumal Cleaner 9809179254
28 Santa Bahadur Kumal Driver 9869669322
29 Mangale Kumal Driver 9845891478
30 Binod Kumal Pool Cleaner 9803152060
31 Santosh Kumar Singh Electrician/plumber 9845686041
32 Bhola Sharma Carpenter 9824272840
KATHMANDU SECURITY
1 TILAK CHHETRI GUARD 9869746121
2 Man bahadur GUARD 9845212269
THIMIMURA EXTENTION NO.
SN DEPART/ROOM RECEIVER EXT. NO. REMARKS
1 GM Pravas Chudal 1002

2 ACOUNT ALISH 1003

3 RECEPTION NISHMA 1000

4 RESTAURANT & BAR KRISHNA/MAUSAM 1004

5 MINI BAR AMBIKA 1007

6 GUEST KITCHEN CHEF SIR 1005

7 MAIN GATE GUARD 1010

8 ROOM 301 GUEST 4301

9 ROOM 302 GUEST 4302

10 ROOM 303 GUEST 4303

11 ROOM 304 GUEST 4304

12 ROOM 305 GUEST 4305

13 PRESIDENT VILLA GUEST 4321

14 ROOM 306 GUEST 4306

15 ROOM 307 GUEST 4307

16 ROOM 308 GUEST 4308

17 ROOM 309 GUEST 4309

18 ROOM 310 GUEST 4310

19 ROOM 311 GUEST 4311

20 ROOM 312 GUEST 4312

21 ROOM 314 GUEST 4314

22 ROOM 315 GUEST 4315

23 ROOM 316 GUEST 4316

24 ROOM 317 GUEST 4317

25 ROOM 318 GUEST 4318

26 ROOM 319 GUEST 4319

27 ROOM 320 GUEST 4320

28 PRESIDENT VILLA GUEST 4321

29 ROOM 321 GUEST 4313

Stakeholder analysis

Identification
a. Customer
b. Employees: Executives, Cook, Barman, Waiter, Gardener, Housekeeping, Driver, Electrician/Plumber/Ticket
counter personality, Pool cleaner
c. Suppliers
d. Owner
e. Competitors: Bharatpur Garden Resort, Chitwan Garden Resort, Green village resort,
lake twenty thousand resort, Chitwan-Midtown Resort, Presidency resort, Ashoka
Resort
f. Bank: Sanima Bank
g. Hotel Association
h. Community: Chepang village community
i. Regulatory Bodies: Government, Hotel Association, Restaurant and Bar Association of Nepal( RABON)

Selection
a. Customer
b. Employees
c. Owner
d. Competitors
e. Bank
f. Supplier
g. Employees
 Classification

High
- Customers - Owner

- Regulatory bodies - Executive

- Bank: Sanima Bank

Power
- Receptionist - Software Developer:
CrossWork Nepal
- Admin
- IT facilitators

- Suppliers
Low
:
High Level of Interest Low
 Problem Tree Analysis

To identify the root causes of the issues, we employ why-why analysis. The issue that most of the time affects us is not the actual issue
itself. Therefore, to address the actual issues at hand, we must dig deeper into the underlying roots of the issue.

Achieving target Poor brand image

sales revenue

Effects

Low customer inflow

Core problem

Causes
 Chart Title
Series1

security
10
timing 8 capacity
6
4
2
0
goodwill parking

team taste

quality

Spidergram

Spidergram are effective visual diagrams that may be utilized while coming up with ideas for
new projects or examining complex ideas or problems. Spider is orthopod as it has 8 legs, and all
their legs should be in proper condition for them to walk properly. Likewise, if the spidergram of
any organization have equal 8 points then the organization is the best at addressing and solving
its problems as well as achieving high efficiency and effectiveness. The organization should
work on the weakest leg first.
Objective Tree Analysis

Objective tree is the mirror image of the problem tree. While problem tree focuses on the problem of
the organization, objective tree focuses on the desired state of the organization. It is the positive
translation of the problem tree where effects are converted into the desired results, core problem is
converted into, and causes are converted into the means. It is basically what you want for your

organization.
Strategy analysis

Here we make 3 strategies of each means and then mark them according to the different criteria that
we set. The strategy with the highest score is selected. We even do the SWOT analysis of the strategies
to check for the internal as well as external possibilities. This makes the strategy more reliable and
increases the relevance too.

Strategy Analysis (making appropriate marketing strategies)

Criteria TV ad Social Media Radio Jingles

marketing
Relevance 4 5 3

Cost 1 4 3

Achievable 4 4 4

Sustainability 3 3 3

Time bound 3 4 3

Total 15 20 16
SWOT Analysis for Social media marketing

Strength Weakness
a. Wide range of audience a. Internet bound
b. Cost effective b. User of social media is required

Opportunities Threats
a. Always a scope of expansion a. Always a chance of users skipping the ad
b. Same strategy can be used by
competitors as well.

SWOT Analysis for Radio Jingles

Strength Weakness
a. Can be used to reach the audience of specific a. Only targets a specific audience
area b. Can be costlier than other alternatives
b. Easier to target older generations

Opportunities Threats
a. Attractive jingles can be catchy to customers a. Users of radio are very less.
and potential customers. b. Need to give ad on multiple radio channels for
visibility
Strategy Analysis (change the manager)

Criteria Change the manager Train the existing Hire professional

manager manager
Relevance 4 3 5

Cost 2 3 1

Achievable 5 5 4

Sustainability 3 3 4

Time bound 3 4 2

Total 17 18 16
Strategy Analysis (pay the employees)

Criteria Pay according to Pay according to Pay according to

performance market rate other similar
organizations
Relevance 4 5 5

Cost 5 4 4

Achievable 3 4 4

Sustainability 3 5 5

Time bound 3 3 3

Total 18 21 21

Strategy Analysis (PR activities)

Criteria Media Relations Sponsorships Social media

management
Relevance 5 5 5

Cost 3 2 4

Achievable 4 4 4

Sustainability 3 3 3

Time bound 2 3 4

Total 17 17 20
Strategy Analysis (Quality control technique)

Criteria Benchmarking Six sigma Continuous

improvement
Relevance 4 4 3

Cost 3 2 3

Achievable 5 4 4

Sustainability 4 4 3

Time bound 4 3 5

Total 20 17 18

Strategy Analysis (site clearance)

Criteria Clear the site Clear but keep Cover the necessary
immediately necessary goods part of site with
temporary decorations
Relevance 3 5 4

Cost 1 3 3

Achievable 5 5 5

Sustainability 2 3 3

Time bound 2 3 4

Total 13 19 19
 Activity scheduling / Work plan
SN. Activities Start Date Completion Resource person
1. Train the existing manager July 20 ,2022 Aug 20,2022 Rajdeep Ojha
1.1 Call the existing manager for meeting and ask for any July 20 July 20
problems
1.2 Record his answers and behavior July 20 July 25
1.3 Design the content of training July 26 Aug 1
1.4 Check for training course Aug 2 Aug 5
1.5 Enroll the manager for training course Aug 6 Aug 16
1.6 Track the changes and back to work Aug 17 Aug 20
2. Change the pay of employees Sep 1 Oct 1 Ranju Poudel
2.1 Questionnaire preparation Sep 1 Sep 5
2.2 Questionnaire distribution and fill up Sep 6 Sep 6
2.3 Analysis of answers Sep 7 Sep 8
2.4 Board meeting and approval Sep 27 Sep 28
2.5 Implementation Oct 1 Oct 1
3. Benchmarking Oct 2 Dec 2 Dibas Dawadi
3.1 Check for necessary areas for improvement Oct 2 Oct 15
3.2 Formulate the appropriate benchmark Oct 16 Oct 23
3.3 Educate the employees Oct 24 Dec 1
3.4 Implement the benchmark Dec 2 Dec 2

4. Clear the site except necessary goods Dec 3 Dec 10 Kabi Kumal
4.1 Distinguish necessary and unnecessary goods Dec 3 Dec 3 Kabi Kumal
4.2 Hire people to clear site Dec 4 Dec 4
4.3 Clear the site Dec 4 Dec 7 Kabi Kumal
4.4 Rearrange the necessary goods Dec 8 Dec 9 Ganesh Adhikari
4.5 Cover unmanaged area with decorations Dec 10 Dec 10 Saru Adhikari

5. Social media handling Dec 11 Jan 15 Roshan Khanal

5.1 Search for appropriate IT company Dec 11 Dec 15
5.2 Select the appropriate IT company Dec 16 Dec 16
5.3 Discuss the agenda and make a plan Dec 17 Dec 18
5.4 Develop and test the prototype Dec 19, 2022 Jan 10, 2023
5.5 Develop final product Jan 11 ,2023 Jan 14, 2023
5.6 Implement the strategy Jan 15, 2023 Jan 15 ,2023
Gantt chart
07/20/22 08/29/22 10/08/22 11/17/22 12/27/22
Train the existing manager Call the existing manager for meeting Record his answer and behavior Design the content of training
Check for training course Enroll the manger for course
Track the changes and back to work Change the pay of employees Questionaaire preparation Questionaaire distribution and fillup
Analysis of answers Board meeting and approval
Implementation
Benchmarking
Check for necessary areas of… Formulate the appropriate benchmark
Educate the employees Implement the benchmark
Clear the site except necessary goods Distingush necessary goods Hire people to clear the site
Clear the site Rearrange the necessary goods Cover the unmanaged area with…
Social media handling Search for appropriate IT company Select the appropriate IT company Discuss the agenda and make a plan De
Develop final product Implement the strategy

Start Date
Duration
 Budget Head

S. N Particular Amount % Of budget

Total budget 10000000
1 Staffing cost 1900000 19
2 Operational cost 5500000 55
3 Administrative cost 500000 5
4 Equipment cost 700000 7
5 Indirect cost 600000 6
6 Total cost 9200000 92

Line Item budget

Per month Total (Monthly) Total ( 6 months)
Monitoring and Evaluation:
Project will be monitored in every week. Reporting will be done weekly

S. Activities Actual Explanation of variance Remarks

N progress
against
workplan
1 Train the existing manager - This activity
is schedule
on the month
of feb
1.1 Call the existing manager for Completed -
meeting and ask for any
problems

1.2 Record his answers and behavior Ongoing The deadline is near, and the
activity slowed down because
of manager on leave.
1.3 Design the content of training Not started Will start after the answers are
recorded
1.4 Check for training course Not started Will start after the content is
designed
1.5 Enroll the manager for training Not started Will start after the training
course course is fixed

1.6 Track the changes and back Not started Will start after the training is
to work completed
2 Change the pay of employees

2.1 Questionnaire preparation Not started This is not the scheduled time
for this activity
2.2 Questionnaire distribution and Not started This is not the scheduled time
fill up for this activity

2.3 Analysis of answers Not started This is not the scheduled time
for this activity
2.4 Board meeting and approval Not started This is not the scheduled time
for this activity
2.5 Implementation Not started This is not the scheduled time
for this activity
3 Benchmarking

3.1 Check for necessary areas for Not started This is not the scheduled time
improvement for this activity
 3.2 Formulate the appropriate Not started This is not the scheduled time
benchmark for this activity

3.3 Educate the employees Not started This is not the scheduled time
for this activity
3.4 Implement the benchmark Not started This is not the scheduled time
for this activity

Objectively verifying indicators (OBVIS)

Hotel bill

Firing 3 step formula

1)
References
Hospitality Sector in Nepal. (n.d.). Retrieved from https://smartfamily.com.np/finance/the-hospitality-
sector-in-nepal-how-can-you-land-a-good-job.

Shalini Sanghai, S. K. (2020). Nepalese Hotel Indutry: An Overview.

Tourism in nepal- Ministry of Foreign Affairs. (n.d.). Retrieved from https://mofa.gov.np/about-

nepal/tourism-in-nepal/.