Project Management Concepts and Applications
Project Management Concepts and Applications
Project Management Concepts and Applications
2
Key Outcomes
Upon completion of this course participants will be
able to:
Appreciate the benefits of using a sound project
management approach to manage projects
Understand the overall framework of projects and
project management
Have a good understanding of the language and
key terms and concepts in project management
Have an appreciation of industry best practice
project management tools, techniques and
methodologies
3
Course Outline
4
Module 1
Project Management
Framework
5
Project: Definition
6
Projects: Examples
8
Project Success
9
Projects Critical Success Factors
Agreement among the project team, customer
and management on the goals of the project
Good definition of project scope
A plan that shows an overall path and clear
responsibilities and will be used to measure
progress during the project
Constant, effective communication amongst
everyone involved in the project
A controlled scope
Management support
10
Triple Constraints
Scope
Quality
Schedule Cost
11
Priority Matrix
Schedule X
Cost X
12
Project Management Process Groups
Monitoring &
Controlling Processes
Planning
Processes
Initiating Closing
Processes Processes
Executing
Processes
13
Project Management Process Group and Knowledge Area Mapping (from PMBOK, 5th Edition)
Project Management Process Groups
Knowledge Areas Initiating Process Monitoring & Controlling
Planning Process Group Executing Process Group Closing Process Group
Group Process Group
4. Project Integration 4.1 Develop Project 4.2 Develop Project 4.3 Direct and Manage 4.4 Monitor and Control 4.6 Close Project or Phase
Management Charter Management Plan Project Work Project Work
4.5 Perform Integrated
Change Control
8. Project Quality 8.1 Plan Quality 8.2 Perform Quality 8.3 Control Quality
Management Management Assurance
9. Project Human 9.1 Plan Human Resource 9.2 Acquire Project Team
Resource Management Management 9.3 Develop Project Team
9.4 Manage Project Team
11. Project Risk 11.1 Plan Risk Management 11.6 Control Risks
Management 11.2 Identify Risks
11.3 Perform Qualitative Risk
Analysis
11.4 Perform Quantitative
Risk Analysis
11.5 Plan Risk Responses
12. Project Procurement 12.1 Plan Procurement 12.2 Conduct Procurements 12.3 Control Procurements 12.4 Close Procurements
Management Management
13. Project Stakeholder 13.1 Identify Stakeholders 13.2 Plan Stakeholder 13.3 Manage Stakeholder 13.4 Control Stakeholder
14
Management Management Engagement Engagement
Generic Project Life Cycle
Initiating Planning Executing Controlling Closing
$ VALUE
Period when
Highest Risks
Period of
are incurred
Highest
Risk impact
TIME
17
Representative Project Life Cycles
Construction
Planning Turnover
Feasibility And Construction And
Design Startup
• Project • Base Design • Manufacturing • Final Testing
Formulation • Cost and • Delivery • Maintenance
• Feasibility Studies Schedule • Civil Works
• Strategy Design • Contract Terms • Installation
and approval and Conditions • Testing
• Detailed Planning
18
Representative Project Life Cycles
Software Development
19
20
21
Transitioning to APM
While many traditional project management skills translate to
APM, some transitions are necessary:
Response to change via adaptive action Change controlled via corrective action
Progressive elaboration, rolling-wave planning Monumental up-front planning
1 2 1
3 4 5 6 7
GATE
GATE
GATE
GATE
GATE
GATE
SEARCH STUDY SEARCH
PROVE PLAN DO TRANSFER CLOSE
• BAR
• Resource Sign-off
• Peer Review • Project Charter Assign.
• Lessons Learnt
• Lesson Learnt • High Level • Risk Mgt. Plan
Schedule • Quality Audit
• Comm. Plan Checklist
• Lessons Learnt • Lessons Learnt • Lessons Learnt 23
Steps in the Process Deliverable
Define project objective Project Charter
PROJECT PLAN
• Determine project schedule Cost Baseline
Risk Response Plan
• Determine project budget
HSE Plan
• Assess and plan for project risks
QA/QC Plan
• HSE Standards Interface Management Plan
• Quality Assurance/Quality Control Standards Key Resources Plan/Schedule
Project Objective
25
Steps in the Process Deliverable
Define project objective Project Charter
PROJECT PLAN
• Determine project schedule Cost Baseline
• Determine project budget Risk Response Plan
• Assess and plan for project risks HSE Plan
• HSE Standards QA/QC Plan
• Quality Assurance/Quality Control Standards Interface Management Plan
Key Resources Plan/Schedule
Project Charter
Is sent out by the Project Sponsor
The document that formally authorises a
project
Provides the project manager with the
authority to apply organisational resources
to project activities
28
Project Charter
Should provide the following info:
Project purpose or justification
Measurable project objectives and related success criteria
High level requirements/deliverables
Assumptions and constraints
High level project description and boundaries (in scope; out of
scope)
High level risks
Summary milestone schedule
Summary budget
Stakeholder list
Project approval requirements (i.e. what constitutes project
success, who decides the project is successful, and who signs off
on the project
Assigned project manager, responsibility, and authority level, and
Name and authority of the sponsor or other person(s) authorising
the project charter
29
Exercise 1: Project Charter
30
Module 3
Project Team
31
Steps in the Process Deliverable
Define project objective Project Charter
PROJECT PLAN
• Determine project schedule Cost Baseline
• Determine project budget Risk Response Plan
• Assess and plan for project risks HSE Plan
• HSE Standards QA/QC Plan
• Quality Assurance/Quality Control Standards Interface Management Plan
Key Resources Plan/Schedule
Define A R I I I
Design I A R C C
Develop I A R C C
Test A I I R I
34
Team Charter
Development of the Team Charter is necessary as it
formally recognizes the existence of a project team.
It lists all participants on the Project Team and their
reporting relationships.
It describes the methods by which the Project Team
will conduct business, meetings, etc.
It describes the conditions under which the project
team is organized: individual roles within the team,
and the operating agreement under which the entire
team works.
It is a mutually agreed upon contract of behaviour for
the team.
Team Charter Template
TEAM PARTICIPANTS
Project Names: [Enter the official name of the Project Sponsor Name: [Enter the
project as it is called in the Project Portfolio listing] Project Sponsor’s name]
Project Manager Name: [Enter the Project Manager Name]
Team Member and Roles: [List all members of the Project Team with a short description of
what their role on the Project Team is]
TEAM DESCRIPTION
Mission: [State what the team is trying to accomplish. Give an overview of the reasons for
the creation of the project team and what they, as a team, contribute to the organization]
Values: [List the specific characteristics and values of importance to the team members.
From these, develop a team value statement.]
Administrative Guidelines: [Describe how the team will handle day-to-day issues such as
time keeping, data collection, data management, communication, and anything else regarding
project administration]
Ground Rules: [Describe how team members will be expected to interact with each other]
Decision Guidelines: [Describe how decisions will be made, including time limits on
discussions and escalation parameters]
Meeting Guidelines: [Describe how the team will conduct meetings]
Expected Duration: [List the expected duration of the team: start date to finish date]
Team Development (Slide 1 of 2)
Stage Major Processes Characteristics
38
Module 4
39
Steps in the Process Deliverable
Define project objective Project Charter
PROJECT PLAN
• Determine project schedule Cost Baseline
• Determine project budget Risk Response Plan
• Assess and plan for project risks HSE Plan
• HSE Standards QA/QC Plan
• Quality Assurance/Quality Control Standards Interface Management Plan
Key Resources Plan/Schedule
41
Project Stakeholders
42
Project Stakeholders
Other stakeholders
Line managers
Unions
Contractors and vendors
External funders
Government agencies
Community
Managing stakeholder expectations is
a key responsibility of the project
manager
43
Project Stakeholders
Aim Goal
45
Stakeholder Interests
46
Stakeholder Power/Influence
47
Power/Interest Matrix - Example
L H 48
Stakeholder Engagement Assessment
Stakeholder Unaware Resistant Neutral Supportive Leading
Stakeholder 1 C D
Stakeholder 2 C D
Stakeholder 3 CD
Stakeholder 4 C D
C – Current D - Desired
49
Issue/Response Strategy - Example
Stakeholder Current Desired Key Issues/ Concerns Strategy Assigned to
Orientation Orientation
Broadcast e-mail from CEO expressing
Strong need to see Initiative
CEO Supportive Supportive importance of the initiative and re-
initiative succeed Leader
iterating support
Concerned about loss Use Finance to educate on positive Finance Team
Bus. Unit A Resistant Neutral
of market share bottom-line financial impact of this effort Member
Concerned about loss Monitor attitude following CEO e-mail and Bus. Unit B
Bus. Unit B Neutral Neutral
of market share devise additional tactics if needed Team Member
Concerned about Following CEO e-mail, engage to help Marketing
Marketing Neutral Neutral
customer reaction recruit automotive customers Team Member
Likes potential Leverage support to reorient Bus. Unit A Finance Team
Finance Supportive Supportive
savings (and B if needed) Member
Concerned about Initiative
Legal Resistant Neutral Meet with CEO to devise legal strategy
legal action Leader
Concerned about Monitor to make sure they are not HR Team
HR Resistant Neutral
employee impact actively undermining the effort Member
Marketing to meet with large customers Marketing
Automotive May perceive a loss of
Neutral Neutral to ensure no negative impact from the Team Member
Customers service
effort
Sheet Metal Monitor to make sure they are not Bus. Unit A
Resistant Neutral Will lose business
Suppliers actively undermining the effort Team Member
Tax Watching for potential Inform of initiative and test assumption Compliance
Neutral Neutral
Authorities shifting of profits of neutrality Team Member
50
Communications Matrix - Example
Comm. Type Objective of Medium Freq. Audience Owner Deliverable Format
Communication
Kickoff Introduce the project Face to Face Once Project Sponsor Project Manager Agenda Soft copy
Meeting team and the project. Project Team Meeting archived on
Review project objectives Stakeholders Minutes project
and management SharePoint
approach. site and
project web
site
Project Team Review status of the Face to Face Weekly Project Team Project Manager Agenda As above
Meetings project with the team. Conference Call Meeting
Minutes
Project
schedule
Technical Discuss and develop Face to Face As Needed Project Technical Lead Agenda As above
Design technical design solutions Technical Staff Meeting
Meetings for the project. Minutes
Project Status Report on the status of Face to Face Monthly PMO Project Manager Slide updates As above
Meetings the project to Conference Call Project
management. schedule
Project Status Report the status of the Email Monthly Project Sponsor Project Manager Project Status As above
Reports project including activities, Project Team Report
progress, costs and Stakeholders Project
issues. PMO schedule
Town Hall Introduce project and Face to face Quarterly Residents Project Manager Agenda As above
Meetings subsequently report on Environmental Issue and
progress Groups action lists
51
Exercise 2: Stakeholders
52
Module 5
Procurement Strategy
53
Steps in the Process Deliverable
Define project objective Project Charter
PROJECT PLAN
• Determine project schedule Cost Baseline
• Determine project budget Risk Response Plan
• Assess and plan for project risks HSE Plan
QA/QC Plan
• HSE Standards
Interface Management Plan
• Quality Assurance/Quality Control Standards Key Resources Plan/Schedule
Performance Bonds
Presented by the successful bidder after being awarded the
contract
Is an indication that your company has the necessary skills
70
Insurance: Builder’s Risk
Builder's Risk insurance, also known as "course of
construction", "construction all risk", and "contractor's
all risk insurance", is designed to insure buildings or
projects against repair or replacement costs while they
are under construction and, in some cases, for a
specified period afterwards.
This insurance will usually also cover build materials,
fixtures and appliances all of which are intended to
become an integral part of the structure under
construction as well as temporary works to facilitate
construction.
Can be procured by Contractor or Client
71
Exercise 3: Procurement Strategy
72
Module 6
Project Plan
73
Steps in the Process Deliverable
Define project objective Project Charter
PROJECT PLAN
• Determine project schedule Cost Baseline
• Determine project budget Risk Response Plan
• Assess and plan for project risks HSE Plan
• HSE Standards QA/QC Plan
• Quality Assurance/Quality Control Standards Interface Management Plan
Key Resources Plan/Schedule
Purpose
To develop an understanding of the project’s
content and complexity; to determine what
work will be done for the project and how it
will be done
75
Determining Scope
List of List of
inclusions exclusions
76
Scope Management
78
Create WBS
The WBS
Is the scope of work
81
WBS – Outline View
1. Project Summary
1.1 Design Phase
1.1.1 First Design Phase
1.1.1.1 Start Milestone
1.1.1.2 Design Task 1
1.1.2 Second Design Phase
1.1.2.1 Design Task 2
1.1.2.2 Design Task 3
1.1.2.3 Design Task 4
1.1.2.4 End Design Milestone
1.2 Programming Phase
1.2.1 Program Task 1
1.2.2 Program Task 2
1.2.3 End Program Milestone
1.3 Testing Phase
1.3.1 Test Task 1
1.3.2 Test Task 2
1.3.3 Test Task 3
1.3.4 End Milestone
82
WBS – Steps/Factors to Consider
83
WBS Approach: Function
NUPLANT PROJECT
4 Technology 5 Project
1 Design 2 Contracts 3 Build Management
Transfer
NUPLANT PROJECT
5.1 Prepare
1.1 Design Facility 2.1 Design Facility 3.1 Design Facility 4.1 Design Facility
Budget
1.2 Determine 2.2 Determine 3.2 Determine 4.2 Determine 5.2 Prepare
Equipment Equipment Equipment Equipment WBS
5.3 Determine
1.3 Build Facility 2.3 Build Facility 3.3 Build Facility 4.3 Build Facility Risks
1.4 Lay Out 2.4 Lay Out 3.4 Lay Out 4.4 Lay Out 5.4 Process
Production Line Production Line Production Line Production Line Changes
NUPLANT PROJECT
87
Project Schedule
Develop Schedule is the process of analysing
activity sequences, durations, resource
requirements, and schedule constraints to
create the project schedule
Purpose
To determine whether it is possible to meet
the project objectives
To track and communicate on project
progress and status
To determine how possible changes could
impact on the project
88
Activity Sequencing
89
Precedence Diagramming Method
A B C
Start Finish
D E F
90
Dependency Relationships
E
FF: When E finishes, F may finish
F
91
Lag and Lead
Lag
A fixed duration between a predecessor
and successor
Lead
Overlap between successor and
predecessor (Negative lag)
92
Critical Path Network
Start Finish
Critical path –
Is the longest path to completion
Is the path with zero float
Represents the shortest amount of time in which
the project can be completed
93
Schedule Terminology
94
Schedule Terminology (Cont’d)
95
Typical Activity Node
ID Float Duration
A 3 D 4
Start C 5 End
B 7 E 7
Network Analysis
0 3 12 16
A 3 D 4
0 4 7 7 12 12 16 16
Start C 5 End
0 7 7 12 7 14
B 7 E 7
0 7 9 16
Exercise 5: Project Network
Use the information below to build a project
network
Activity Predecessor Time (Weeks)
A - 2
B - 3
C A 4
D A,B 5
E C,D 8
F C 3
G E 2
H F,G 3
Activity & Milestone Schedule
100
Gantt Chart
Gantt Chart: Critical Path
Exercise 6: Project Schedule
103
Manpower Loading Plan - Example
104
Cost Estimating
105
What to include in your estimates
106
Cost Estimating Methodologies
Analogous
Parametric
Detailed (Bottom-up)
Vendor Quotes
107
Types of Cost Estimates
108
Cost Estimating: Terminology
Contingency
Management reserve
Dayworks
Prime cost sum
Provisional sum
Attendance
109
Project Risk
110
Cause, Risk and Effect
Cause
(Fact or Condition)
Risk
(Uncertainty)
Effect
(Possible Result)
111
Risk Factors
112
Risk Management Process
Perform
Monitor Iterative Qualitative
And Risk
Control Analysis
Risks
Perform
Plan Risk Quantitative
Responses Risk
Analysis
Plan Risk Management
114
Identify Risks
115
Identify Risks: Tools & Techniques
Documentation Review
Present Project
Previous Projects, Lessons Learnt Database
Information Gathering Techniques
Brainstorming
Nominal Group Technique
Delphi Technique
Interviewing
Root Cause Analysis
Checklist Analysis
Assumptions Analysis
Diagramming Techniques
Cause and Effect Diagrams
System or Process Flow Charts
Influence Diagrams
SWOT Analysis
Expert Judgement 116
Example – Risk Categories
Project
Project
Technical External Organisational
Management
Subcontractors Project
Requirements Estimating
and Suppliers Dependencies
Complexity and
Market Funding Controlling
Interfaces
Performance
Customer Prioritisation Communication
and Reliability
High B B A
Medium C C B
Low D C B
A - Avoid
B – Mitigation strategy and contingency plan
C- Mitigation Strategy
D – Treat as project assumption
119
Perform Quantitative Risk Analysis
120
Plan Risk Responses
The process of developing options and
determining actions to enhance opportunities
and reduce threats to project’s objectives
Includes the identification and assignment of
one person to take responsibility for each
agreed-to and funded risk response
Addresses risks by their priority, inserting
resources and activities into the budget,
schedule and project management plan, as
needed
121
Strategies for Negative Risks
Risk Avoidance: eliminate the risk or the condition
that causes the risk
Risk Transfer: shifting some or all of the negative
impact of a threat, along with ownership of the
response, to third party
Risk Mitigation: aims at reducing the probability
and/or impact of a risk to within an acceptable
threshold
Risk Acceptance
122
Strategies for Positive Risks (1 of 2)
124
Threat/Opportunity Response Strategies
126
Risk Log - Example
Risk Risk Risk P I Causes Response Action Action Date, Status Next Review
No. Summary Owner Deadline and Review Date
Description Date Comments
R01 Assessor Mary M M Family Mitigate Identify Mitigated
not obligation alternate
available
R02 Inadequate Jim H H No high Mitigate Action In progress
buy-in level Comm.
involvem Plan
ent
127
Exercise 7: Project Risk Management
128
HSE Management Plan
131
Steps in the Process Deliverable
Define project objective Project Charter
PROJECT PLAN
• Determine project schedule Cost Baseline
• Determine project budget Risk Response Plan
• Assess and plan for project risks HSE Plan
• HSE Standards QA/QC Plan
• Quality Assurance/Quality Control Standards Interface Management Plan
Key Resources Plan/Schedule
• Execute Project Plan Project deliverables/ results
134
Performance Reporting
135
Basis of Project Tracking
136
Issues and Action Log
No. Project Area of Concern Date of Action (s) Person Date Status Comments
Report Required Resp. Required
1 New Delays in CEC 2012 Meet with EMA Jim 2012 April Open
building approvals April 03 Officer to 10
determine
information
requirements
Sample Project Status Report
Project Status Report for Period Ended: ……………………….
HSE Activities/Events (Positive & Negative):
1400
1200
1000
800
600
400
200
0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
Time (days)
EVM Reporting
2400
2200
2000
Planned Value (PV)
1800 Actual Cost (AC)
1600 Earned Value (EV)
Cost ($)
1400
1200
1000
800
600
400
200
0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
Time (days)
EVM Analysis
2400
Planned Value (PV)
2200
Actual Cost (AC)
2000
Earned Value (EV)
1800 Project Cost Variance
1600
1400
Cost ($)
1000
200
0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
Time (days)
EV Methods – Fixed Formula Example
0/100 Method
Nothing is earned when activity starts but 100%
of budget is earned when completed
Usually used for work packages less than 1
month in length
50/50 Method
50% is earned when activity starts and 100% of
budget is earned when completed
Usually used for work packages less than 2
months in length
145
EV Methods – Procurement Example
Equipment Materials
Dur Cost Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8
1 Complete Foundation 4w 100
Plan Value 0 100
Earned Value 0 0 100
2 Erect Walls 6w 100
Plan Value 50 0 50
Earned Value 0 50 50
3 Complete Roof 8w 100
Plan Value 50 0 50
Earned Value 0 50
4 Order/Receive Solar Panels 21w 100
4.1 Place Purchase Order 2w 0
Plan Value 0
Earned Value 0 0
4.2 Receive/Approve Drawings 4w 15
Plan Value 15
Earned Value 0 15
4.3 Fabricate Panels 12w 70
Plan Value 23 23 24
Earned Value 17 23
4.4 Receive Panels On Site 3w 15
Plan Value 15
Earned Value
5 Complete Elec/AC/Comms 8w 60
Plan Value 30 0 30
Earned Value
6 Complete Plumbing/Solar Panels 8w 70
Plan Value 35 35
Earned Value
7 Complete Finishes 6w 80
Plan Value 40 40
Earned Value
Monthly Plan Value 610 0 165 73 73 104 50 105 40
Monthly Earned Value 305 0 0 182 123 0 0 0 148 0
Change Control Management
Schedule changes
All changes require collaboration and buy in via the project sponsor’s signature
prior to implementation of the changes
Integrated Change Control System
150
Integrated Change Control System
Includes:
Type of change (scope, schedule, cost,
performance)
Description and justification
Impact if change is not carried out
Additional risk management results
Effect on schedule, cost, performance
(quality), scope
List of required approvals
152
Example:
Change
Request
Form
Issue Management
Project Closeout
155
Steps in the Process Deliverable
Define project objective Project Charter
PROJECT PLAN
• Determine project schedule Cost Baseline
• Determine project budget Risk Response Plan
• Assess and plan for project risks HSE Plan
• HSE Standards QA/QC Plan
• Quality Assurance/Quality Control Standards Interface Management Plan
Key Resources Plan/Schedule
158
Summary - Closing the Project
159
Checklist of Activities for Close Out
Lessons Learned