RETAIL OPERATIONS

MANUAL

Promoting Responsible Alcohol Sales and Service

 RETAIL OPERATIONS MANUAL
August 2016 Revision

SECTIONS

Section 1.....................................................................................................General Information

Section 2................................................................................Appearance and Merchandising

Section 3............................................................................Operations and Customer Service

Section 4.....................................................................................................Sales and Revenue

Section 5...............................................................................................Inventory Management

Section 6...............................................................................................Emergency Procedures

Section 7................................................................................................Liquor Laws and Rules

Section 8...............................................................................................................................Index

Section 9..........................................................................................................................Exhibits

Published by Oregon Liquor Control Commission

Retail Services Division
9079 SE McLoughlin Boulevard
PO Box 22297
Portland, Oregon 97222

First published in April 1979. Revisions: August 1979; May 1980; April 1983; August 1984; January 1986;
September 1987; January 1997; November 2002; October 2009;
September 2014; and August 2016.

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Retail Operation Manual/Revised August 2016

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 RETAIL OPERATIONS MANUAL
TABLE OF CONTENTS
August 2016 Revision

SECTION 1 GENERAL INFORMATION..........................................................1-1

1-A. PURPOSE OF THE RETAIL OPERATIONS MANUAL.............................................1-3

1-B. OLCC PURPOSE AND FUNCTIONS............................................................................1-4

1-C. THE DISTILLED SPIRITS PROGRAM..........................................................................1-5

Wholesale Operations..............................................................................................................1-5
Purchasing..........................................................................................................................1-5
Distribution Center.............................................................................................................1-5
Retail Services..........................................................................................................................1-5
OLCC Phone/Fax Numbers & Addresses............................................................................1-5

1-D. LIQUOR STORES AND LIQUOR AGENTS.................................................................1-6

1. Types of Liquor Stores.......................................................................................................1-6
Exclusive.............................................................................................................................1-6
Non-exclusive.....................................................................................................................1-6
2. General Responsibilities of Liquor Agents......................................................................1-6
3. Change of Legal Entity.......................................................................................................1-7
4. Insurance Requirements....................................................................................................1-8
5. Evaluations and Appointments.........................................................................................1-8
a. Reappointment..............................................................................................................1-8
b. Second Store Appointment.........................................................................................1-8
6. Store Vacancies..................................................................................................................1-9
7. Resignation Buy-Out..........................................................................................................1-9
8. Temporary Agent..............................................................................................................1-10
9. Fixtures and Equipment Policy.......................................................................................1-10
10. Exclusive Liquor Store Lease Assumption Requirements.......................................1-11
a. Non-Owner Occupied................................................................................................1-11
b. Owner-Occupied........................................................................................................1-12
11. Establishing New Stores...............................................................................................1-12
12. Store Relocations...........................................................................................................1-12
a. Site Evaluation............................................................................................................1-12
b. Floor Plan/Appearance..............................................................................................1-13
13. Memoranda and Bulletins..............................................................................................1-14
14. Release of Information...................................................................................................1-14
15. Public Disclosure............................................................................................................1-14
16. Leave of Absence...........................................................................................................1-14

1-E. STATE REGULATIONS.................................................................................................1-15

1. Prohibited Interests...........................................................................................................1-15
2. Conflict of Interest.............................................................................................................1-15
3. Gifts and Gratuities...........................................................................................................1-15
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 4. Auctions, Raffles and Prizes...........................................................................................1-16
5. Solicitations........................................................................................................................1-16
6. Distillery Representatives................................................................................................1-16
7. Drinking and Drugs on Duty............................................................................................1-17
8. Tastings..............................................................................................................................1-17
9. Smoking..............................................................................................................................1-17
10. Bags..................................................................................................................................1-18
11. Oregon Bottle Bill............................................................................................................1-18

1-F. FEDERAL REGULATIONS............................................................................................1-20

1. TTB Regulations...............................................................................................................1-20
2. Warning Label...................................................................................................................1-20
3. Postal Regulations............................................................................................................1-20
4. Bioterrorism........................................................................................................................1-21

1-G. KEEPING PUBLIC RECORDS.....................................................................................1-22

SECTION 2 APPEARANCE AND MERCHANDISING..................................2-1

2-A. APPEARANCE AND MERCHANDISING OVERVIEW...............................................2-3

2-B. EXTERIOR APPEARANCE.............................................................................................2-4

1. Building Appearance...........................................................................................................2-4
2. Exterior Signs......................................................................................................................2-4
3. Parking and Landscape.....................................................................................................2-4
4. Windows and Doors............................................................................................................2-4

2-C. INTERIOR APPEARANCE..............................................................................................2-5

1. Surface Areas (Ceilings, Walls, Floors)...........................................................................2-5
2. Shelving and Counters.......................................................................................................2-5
3. Lighting.................................................................................................................................2-5
4. Sales Floor and Aisles........................................................................................................2-6
5. Stockroom and Office.........................................................................................................2-6
6. Décor and Music.................................................................................................................2-6

2-D. STORE LAYOUT...............................................................................................................2-7

1. Store Size.............................................................................................................................2-7
2. Fixtures.................................................................................................................................2-7
3. Category Arrangements.....................................................................................................2-8
4. Related Items.......................................................................................................................2-8
5. Stockrooms..........................................................................................................................2-8
6. Store Remodels...................................................................................................................2-9

2-E. MERCHANDISE PRESENTATION..............................................................................2-10

1. Product Selection..............................................................................................................2-10
2. Shelf Management Standards........................................................................................2-11
a. Category Placement..................................................................................................2-11
b. Product Placement.....................................................................................................2-11

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 3. Displays..............................................................................................................................2-12
4. Signs...................................................................................................................................2-12
a. Category Signs...........................................................................................................2-13
b. Product Signs..............................................................................................................2-13
c. Informational Signs....................................................................................................2-13
5. Related Items....................................................................................................................2-13

SECTION 3 OPERATIONS AND CUSTOMER SERVICE............................3-1

3-A. STORE HOURS AND STORE CLOSURES.................................................................3-3
1. Change in Hours or Days of Operation...........................................................................3-3
2. Store Closure.......................................................................................................................3-3

3-B. VOLUNTARY SUNDAY / HOLIDAY OPERATION......................................................3-4

3-C. CUSTOMER SERVICE.....................................................................................................3-5

1. Product Availability..............................................................................................................3-5
2. Personnel Appearance.......................................................................................................3-5
3. Product Knowledge.............................................................................................................3-5
4. Minors in Liquor Stores......................................................................................................3-6
5. Delivery.................................................................................................................................3-6
6. Drive-Up Windows..............................................................................................................3-6
7. Cell Phones..........................................................................................................................3-6
8. Animals.................................................................................................................................3-6
9. Empty Boxes........................................................................................................................3-6
10. Customer Comment Cards..............................................................................................3-6
11. Customer Complaints.......................................................................................................3-7

3-D. SHOPLIFTING....................................................................................................................3-8
1. Efforts to Prevent Shoplifting.............................................................................................3-8
2. Apprehending Shoplifters...................................................................................................3-9

3-E. ADVERTISING.................................................................................................................3-10
1. Advertising by a Retail Sales Agent...............................................................................3-10
2. Exterior Signs....................................................................................................................3-11
3. Advertising in a Retail Liquor Store...............................................................................3-11
a. Signs and Displays.....................................................................................................3-11
b. Sweepstakes and Premiums....................................................................................3-12
c. On-Packs.....................................................................................................................3-12

3-F. BUSINESS LICENSE AND NAME...............................................................................3-13

1. Business License..............................................................................................................3-13
2. Business Name.................................................................................................................3-13

3-G. SUPPLIES PROVIDED BY OLCC...............................................................................3-14

1. In-Store Signs....................................................................................................................3-14
2. Price Labels.......................................................................................................................3-14

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SECTION 4. SALES AND REVENUE..............................................................4-1
4-A. REGULATING LIQUOR SALES.....................................................................................4-3
1. Types of ID...........................................................................................................................4-3
2. Tips on Valid Identification.................................................................................................4-6
3. Refusing Illegal Sales.........................................................................................................4-7
a. Minors.............................................................................................................................4-7
b. Visibly Intoxicated Persons.........................................................................................4-8
4. Tips on Refusing Illegal Sales...........................................................................................4-8
5. Penalties for Illegal Sales..................................................................................................4-9
6. Non-Discrimination..............................................................................................................4-9
7. Customer Requests to Refuse Service...........................................................................4-9
8. Neighborhood Livability....................................................................................................4-10
9. Training on Legal Sales of Alcohol................................................................................4-10
a. Required Training for Store Personnel...................................................................4-10
b. Enhanced Training Due to an Illegal Sale..............................................................4-11
10. Minor Decoy Program....................................................................................................4-11

4-B. SECURITY POLICIES AND PROCEDURES.............................................................4-13

1. Security Policies................................................................................................................4-13
2. Fidelity Bond......................................................................................................................4-13

4-C. 190 PROOF PRODUCTS...............................................................................................4-15

4-D. AGENTS COMPENSATION..........................................................................................4-16

1. Compensation....................................................................................................................4-16
2. Payment Options..............................................................................................................4-17
3. Earned Advance Option...................................................................................................4-18

4-E. FINAL CONSUMER TRANSACTIONS........................................................................4-19

1. Sales to Final Consumers - Generally...........................................................................4-19
2. Refunds and Exchanges..................................................................................................4-20
3. Cash Handling Procedures.............................................................................................4-21
4. Personal Check Acceptance...........................................................................................4-21
5. Returned Checks..............................................................................................................4-22
6. Traveler’s Checks.............................................................................................................4-23
7. Payment Card Industry Data Security Standards (PCI DSS)....................................4-23
a. Reporting.....................................................................................................................4-24
b. Information Security Policy.......................................................................................4-25
c. Bank Card Security Breach Response Plan..........................................................4-26
8. Bank Card System............................................................................................................4-27
a. General Information...................................................................................................4-27
b. Prohibited Bank Card Transactions.........................................................................4-28
c. Authorized Card Signatures......................................................................................4-29
d. Suspicious Transactions/Code 10 Authorization...................................................4-29
e. Card Recovery............................................................................................................4-29
f. Defective Cards...........................................................................................................4-29
g. Processing a Return..................................................................................................4-30

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 h. Batch Settlement........................................................................................................4-30
i. Retrieval Request........................................................................................................4-30
j. Chargebacks................................................................................................................4-31
k. Supplies.......................................................................................................................4-31
l. Bank Card Equipment.................................................................................................4-31
m. POS Systems With Integrated Bank Card Processing.......................................4-31
n. Service Interruption....................................................................................................4-31
o. Data Security...............................................................................................................4-32

4-F. FULL ON-PREMISES SALES LICENSEE TRANSACTIONS.................................4-33

1. Sales...................................................................................................................................4-33
2. Acceptable Forms of Payment from a Licensee...........................................................4-34
a. Licensee Business Check.........................................................................................4-34
b. Automated Clearing House (ACH) Payments.......................................................4-35
3. Refunds and Exchanges..................................................................................................4-36
4. Delivery...............................................................................................................................4-38
5. Prohibited Sales for Non-Exclusive Agents..................................................................4-38

4-G. REVENUE DEPOSITS....................................................................................................4-39

1. Cash/Check Deposit..........................................................................................................4-39
a. Option One : Daily In-Person Bank Deposits..........................................................4-39
b. Option Two: Daily Electronic Fund Transfer Deposits..........................................4-40
i. Prefunded Deposit Account...............................................................................................................4-40
ii. EFT Setup...........................................................................................................................................4-41
2. Bank Card Deposits..........................................................................................................4-42
3. Deposit Errors....................................................................................................................4-42
4. Agent Returned Checks...................................................................................................4-42
5. Counterfeit Currency........................................................................................................4-42

4-H. REVENUE TRACKING PAPERWORK.......................................................................4-43

1. Detail of Store Sales Report............................................................................................4-43
2. Store Sales Report...........................................................................................................4-43

4-I. DAILY LIQUOR SALES AND DAILY LIQUOR INVENTORY REPORTING..........4-45

SECTION 5 INVENTORY MANAGEMENT.....................................................5-1

5-A. PRODUCT SELECTION AND PRICING.......................................................................5-3
1. Product Listing and Delisting.............................................................................................5-3
2. Pricing and Monthly Specials............................................................................................5-3
3. Pricing Information..............................................................................................................5-3
4. Distribution Center Sales...................................................................................................5-3

5-B. INVENTORY MANAGEMENT.........................................................................................5-4

1. Inventory Goals...................................................................................................................5-4
2. POS File Maintenance.......................................................................................................5-4

5-C. ORDERINGS DISTILLED SPIRITS................................................................................5-5

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 1. Creating a Regular Order..................................................................................................5-5
2. Repacks - Ordering Less Than a Full Case....................................................................5-5
3. Submitting an Order............................................................................................................5-6
4. Verifying and Changing an Order.....................................................................................5-7
5. Will Calls...............................................................................................................................5-7
6. Special Order.......................................................................................................................5-9

5-D. RECEIVING......................................................................................................................5-10

5-E. TRACKING INVENTORY...............................................................................................5-12

1. Control Sheet Instructions...............................................................................................5-12
2. Inventory Reports on OLAS............................................................................................5-14

5-F. INVENTORY SUBMISSION...........................................................................................5-15

1. Submitting an Inventory...................................................................................................5-15
2. Verifying and Changing an Inventory.............................................................................5-15

5-G. STOCK TRANSFERS.....................................................................................................5-16

5-H. CLAIMS FOR UNSALABLE LIQUOR.........................................................................5-19

1. Transportation Claims......................................................................................................5-19
2. Breakage Claims...............................................................................................................5-20
a. Store Breakage...........................................................................................................5-20
b. Pilferage.......................................................................................................................5-20
3. Distillery Claims.................................................................................................................5-20

5-I. AUDITS...............................................................................................................................5-21
1. Regular Audit.....................................................................................................................5-21
2. Final Audit..........................................................................................................................5-23
3. Adjusting Inventory After an Audit..................................................................................5-25
4. Audit Payment/Shortages/Overages..............................................................................5-25
5. Store Audit Report............................................................................................................5-27

SECTION 6 EMERGENCY PROCEDURES....................................................6-1

6-A. EMERGENCY PROCEDURES........................................................................................6-3
1. Robbery of Funds................................................................................................................6-3
2. After-Hours Burglary...........................................................................................................6-4
3. Other Emergencies.............................................................................................................6-5

SECTION 7 LIQUOR LAWS AND RULES.....................................................7-1

Selected Oregon Revised Statutes........................................................................................7-3
Selected Oregon Administrative Rules...............................................................................7-15

SECTION 8 INDEX..............................................................................................8-1

SECTION 9 EXHIBITS........................................................................................9-1

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 SECTION 1.
GENERAL INFORMATION

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Retail Operations Manual/Revised August
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 1-A. PURPOSE OF THE RETAIL OPERATIONS MANUAL

This manual helps explain the obligations of a retail sales agent pertaining to liquor laws
and regulations as well as the Retail Sales Agent Agreement (Exhibit 1-1).

Agents of the Oregon Liquor Control Commission (OLCC or Commission) must obey all
laws and rules related to the sale of liquor and the operation of a liquor store. Agents are
required to train store personnel thoroughly on the laws and rules. Legal entities must
designate a representative (agent representative) responsible for upholding all laws,
rules, policies and procedures at a specified store location. The agent representative will
also be responsible for ensuring that all appropriate store personnel are thoroughly
trained in their job responsibilities and in responsible sales. Please note that the Retail
Operations Manual is referenced in and incorporated as part of the Retail Sales Agent
Agreement. Agents are required to operate their liquor store in strict, full and complete
conformance with the Retail Operations Manual. Agents must read the manual and any
updates, keep the manual current, and train store personnel on pertinent manual
content. Should there be any conflict between the Retail Operations Manual and any
statute or rule, the statute or rule requirements prevail over the Retail Operations
Manual. Similarly, if there is any conflict between the Retail Operations Manual and the
Retail Sales Agent Agreement, the Retail Sales Agent Agreement prevails over the Retail
Operations Manual.

The underlying intent of this manual, the policies herein, and the Retail Sales Agent
Agreement is to support, augment and fulfill the OLCC's efforts as a regulatory body
which provides effective control and regulation of the sale and distribution of
distilled spirits products in the State of Oregon.

Please read the manual carefully and direct questions to the OLCC district
manager assigned to the store or to Retail Services Division staff.

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 1-B. OLCC PURPOSE AND FUNCTIONS

When Prohibition was repealed, Oregon adopted state regulation of alcoholic beverages.
The Oregon Liquor Control Commission is the state agency that regulates the sale and
service of alcohol and merchandises distilled spirits. The OLCC serves the public by
assuring the availability of alcoholic beverages for responsible use while producing
revenue for state and local governments. Its mission is to effectively regulate the sale
and distribution of alcoholic beverages in order to protect Oregon’s public health, safety
and community livability.

Five OLCC commissioners, appointed by the governor, serve unpaid four year terms.
Each commissioner represents one of Oregon’s congressional districts, and one also
represents the food and beverage industry. Not more than three commissioners can be
from the same political party, and one is designated by the governor to serve as
chairperson. The Commissioners meet monthly to set policy, adopt rules, appoint agents,
act on violations, and make decisions not delegated to staff. The Commissioners appoint
the administrator who serves as the executive director of the agency.

Liquor agents (agents) are independent contractors who have agreed to manage the
state inventory and funds as directed by the OLCC. The state provides store inventory
and some business supplies and individual agents have access to some state benefits.
However, agents themselves are not state employees.

The relationship between OLCC and liquor agents is fundamental and agents have the
ongoing support of OLCC staff and resources to market liquor products responsibly and
lawfully. Modern merchandising techniques are used for the most efficient and profitable
business possible within the context of a liquor control system to provide excellent
service and a pleasant shopping atmosphere.

Net revenue from liquor sales, license fees, and taxes on malt beverages are distributed
in the following proportions:

OLCC Net Revenue Distribution

14%
10%City Revenue Sharing Thirty-Six Counties
56%
20% Oregon State General Fund
Incorporated Cities

Oregon State General Fund 56% Incorporated Cities 20%

Thirty-Six Counties 10% City Revenue Sharing 14%

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 1-C. THE DISTILLED SPIRITS
The Distilled Spirits Program operates the retail liquor business, meeting the needs of the
public while promoting the safe and responsible sale of distilled spirits and operating a
profitable business for the state. The Distilled Spirits Program contains two divisions,
Wholesale Operations, which includes Purchasing and the Distribution Center, and Retail
Services.

Wholesale Operations

Purchasing staff coordinate liquor movements from the distilleries and importers for
timely delivery to the Commission’s distribution center. They also monitor statewide
sales trends and assist the listing committee in the selection of new products.

Distribution Center receives liquor shipments daily and staff organizes, stores, and
secures the product. They fill orders and arrange for shipment to liquor stores and settle
claims for damaged or defective goods.

Retail Services

Retail Services Division staff has the responsibility to ensure proper accounting for the
State’s liquor inventory and revenue. Division staff is available:

 As a valuable resource to help agents develop customer service and

merchandising expertise and to provide information concerning the sale of
liquor.
 To assist liquor agents in understanding and complying with the various
requirements of statutes, rules, regulations and the Retail Operations Manual.
 To make suggestions and provide information to support agents in the
daily operation of liquor stores.
 To assist agents with improvements to their stores.

District managers work closely with agents to assist in resolving problems and clarifying
policies and procedures.

OLCC Phone/Fax Numbers & Addresses

OLCC's main office is located at 9079 SE McLoughlin Blvd., Portland, Oregon,
97222.
The mailing address is PO Box 22297, Milwaukie, Oregon 97269-2297.

Wholesale Operations can be reached Monday through Friday, at

(503) 872-5015 or toll-free at (800) 426-2004, option 6 then option 1.
Wholesale Operations can be reached by fax at (503) 872-5014.
Retail Services can be reached Monday through Friday, 8:00 a.m. to 5:00 p.m. at
(503) 872-5020, or toll-free at (800) 426-2004, option 6, then option 2.
Retail Services can be reached by email at OLCC.RetailServices@oregon.gov or by
fax at (503) 872-5355.

Non-emergency messages can be left after hours at these same numbers.

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 1-D. LIQUOR STORES AND LIQUOR
1. Types of Liquor Stores

Exclusive stores generally have more than $1,500,000 in annual liquor sales. They sell
only distilled spirits and authorized related items (Exhibit 1-2) allowed by OLCC rule.
Exclusive liquor stores must be separated from other businesses by a solid wall with no
connecting interior doors, unless a different means of preventing public access between
another business and the exclusive liquor store is approved by the OLCC. An exclusive
liquor store located entirely within another retail business may have its public entrance
connected directly to the retail business.

Non-exclusive stores operate in conjunction with other businesses and generally have
annual liquor sales less than $1,500,000

The Commission may change the type of a retail liquor store from exclusive to non-
exclusive or non-exclusive to exclusive based on the sales volume guideline. In addition
to sales volume, the Commission may evaluate other factors including but not limited to
customer service or an agent’s business plan.

Self-service stores are laid out for customers to leisurely shop the product selection.
They usually provide unique product displays along with assorted related items. The
Commission prefers self-service stores as they provide the most enjoyable customer
shopping experience.

Counter service stores display liquor behind counters with no customer access. These
stores are not preferred and only permitted with Commission approval.

2. General Responsibilities of Liquor Agents

Exclusive agents must devote enough time to the liquor store to ensure efficient
operation and reasonable service to the public. Non-exclusive agents must devote
enough time to the liquor store and other business to ensure efficient operation and
reasonable service to the public.

The OLCC appoints agents to operate liquor stores and pays them for retailing services
based on monthly liquor sales. The agents are responsible for all store operating
expenses, including equipment, capital improvements and staffing.

Agents sign a Retail Sales Agent Agreement, for an initial five year period, defining
OLCC’s expectations and the agent's obligations. After new agents successfully
complete a new appointment period of one year, the appointment may be continued
depending on performance.

The Retail Sales Agent Agreement provides that liquor stores must be managed using
sound business practices, which requires agents to devote their “best efforts” to the
success, viability and quality of the liquor store and its operations. Best efforts include
being actively involved in and informed about all aspects of the liquor store.

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Active involvement requires agents’ on-going, consistent and direct participation in all
areas of store management and operations including, but not limited to:

 Customer service, including courteous and helpful service and offering sufficient
variety and quantity of inventory. There is no substitute for the goodwill that
develops from a friendly, helpful and hands-on relationship between the agent
and the customer.

 Training of store personnel prior to their assumption of duties, specifically with

regard to liquor statutes and safe and responsible sales. On-going observations
and training of store personnel is important for both long term and new
employees.

 Accounting for all liquor furnished by the Commission and all revenue received
from the sale of the Commission’s liquor, including accurate and timely sales
and inventory reporting.

 Merchandising of the liquor store including layout, appropriate product

selection and presentation. Development and maintenance of the relationship
between agents and vendors can be important to the continued viability of
every store.

 Personal inspection of the condition, appearance, cleanliness and safety of

the liquor store and premises on a frequent basis. It is essential that any and
all needed improvements are completed in a timely manner whether or not the
premises is owned by the agent.

 Immediate personal and on-site response at the agent’s store in the event of an
emergency such as robbery, after-hour burglary or other causes of damage to
the product or store.

 In-person availability to OLCC staff as required or reasonably requested to

discuss issues relating to the operation of the liquor store such as audit shortages,
inventory concerns, evaluations, customer relations, unacceptable conditions or
other matters.

3. Change of Legal Entity

A legal entity appointed as agent must notify the commission through the Retail Services
Division when any change of entity as defined in ORS 63.470 to 63.497 and 60.470 to
60.501 occurs and is filed with the Secretary of State. In addition, any change in
members or corporate officers must be reported to the Retail Services Division. A
Change of Limited Liability Company form or Change of Corporation form located on
OLCC Liquor Agent Services (OLAS) must be submitted 14 calendar days before the
change takes effect.

When a change in premises, regional, district or area manager occurs, a Notice of

Manager Change form must be submitted to Retail Services within 5 calendar days of
the change. An Individual History packet will be required from the new manager and
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submitted with the Notice of Manager Change form.

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4. Insurance Requirements

Agents need to be aware of their exposure to liquor liability. Agents and store personnel
can be held liable for any damages, injuries, or deaths which result from the sale of
alcohol to a minor or a visibly intoxicated person.

The Retail Sales Agent Agreement requires agents to obtain and keep in effect during
the term of their agreement the following insurance:

 Commercial General Liability

 Worker’s Compensation
 Automobile Liability

5. Evaluations and Appointments

District managers will evaluate agents’ performance using the Agent Evaluation (Exhibit
1-3) in the areas of customer service, store appearance, merchandising, record keeping
and fiscal practices, inventory management, compliance, and law and policy.
Evaluation criteria (Exhibit 1-4) are based on OLCC standards and expectations.
Evaluation results determine reappointments and second store appointments.

a. Reappointment

The length of reappointment is dependent upon performance as determined by the Agent

Evaluation in time frames leading to the agreement renewal date.

Reappointment terms are as follows:

 Ten year reappointment if the average score of the past three evaluations
is outstanding.

 Five year reappointment if the average score of the past three evaluations
is satisfactory.

 One year reappointment if the prior year evaluation score is unsatisfactory, and
there is an approved action plan. An agent may qualify for a five year
reappointment if the evaluation score following the one year reappointment
period is at least satisfactory.

 An agent may not be reappointed if the evaluation score following a one

year reappointment is unsatisfactory.

b. Second Store Appointment

A permanent liquor agent may be qualified to operate two liquor stores. In order to
qualify, the agent must meet the following criteria:

 The agent’s most recent Agent Evaluation must have an overall rating of

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 “outstanding,” and indicates the agent is effectively managing the inventory, has
reasonably low audit shortages, and has an outstanding interior store appearance
at their current store.

 The agent has not received any notices of violation within three years of
the application closing date.

 The agent must have a history of timely depositing and reporting.

6. Store Vacancies

A vacancy occurs when an agent resigns, retires, is dismissed, dies, or becomes

permanently disabled. The Retail Sales Agent Agreement requires agents to give no
fewer than 120 days notice before they resign or retire.

The Commission may terminate an agent’s agreement for good cause, as described in
the Retail Sales Agent Agreement.

When an agent dies or becomes permanently disabled, a qualified spouse, domestic

partner, or child who applies for the liquor store receives preference in the appointment of
a new agent. Order of preference is spouse or domestic partner, then child.

7. Resignation Buy-Out

Resigning agents are eligible for a resignation buy-out amount from the incoming agent,
per OAR 845-015-0190. The amount equals three percent of the store’s average annual
gross liquor sales for the past five years unless the agent’s most current Annual
Evaluation is “outstanding,” in which case the agent is eligible for an amount of four
percent. The Commission includes this amount in the information sheet that all
applicants receive.

The outgoing agent may supplement the Commission’s recruiting process to assist in
finding qualified applicants. If the Commission’s recruiting process does not generate a
qualified applicant, or the commissioners do not appoint a new agent, the outgoing agent
may continue to seek qualified applicants. If these efforts fail to result in a qualified
applicant after thirty days, the outgoing agent shall choose either to postpone the
resignation or to accept a lower buy-out amount.

The outgoing agent will spend a minimum of twelve days in the store working
productively with the incoming agent before takeover. During that time, the outgoing
agent will introduce the incoming agent to licensee and commercial accounts, and orient
the incoming agent.

The outgoing agent must sign a non-compete agreement to participate in the

resignation buy-out program.

If an outgoing agent is eligible for a resignation buy-out, it can be paid from the incoming
agent to the outgoing agent once Financial Services has all Sales Reports, deposit slips

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and other reporting paperwork and is able to preliminarily calculate the final audit. If the
calculation indicates a shortage that exceeds the estimated amount of the compensation
due the outgoing agent, the shortage will be deducted from the buy-out amount and if
any balance remains, will be paid to the outgoing agent. Financial Services will send a
letter to both agents indicating the final buy-out amount to be paid to the outgoing agent.
This notification will be emailed or faxed to each agent.

Exceptions --
An agent is not eligible for a full buy-out if terminated for cause relating to fiscal
irresponsibility; is under suspension; has the store taken over by the Commission; is
a temporary agent; or has the store turnover outside the program effective date.

8. Temporary Agent

Pursuant to OAR 845-015-0196 or the Retail Sales Agent Agreement, the OLCC may
appoint a temporary agent to continue service to the public. A temporary agent may
operate a retail liquor store until the Commission decides a retail sales agent can resume
store duties or until a new retail sales agent is appointed. The agent may nominate a
candidate by sending a letter to Retail Services, which will be considered in the selection
of the temporary agent. When the Commission proposes to dismiss an agent, it may
appoint a temporary agent. Temporary agents, like permanent liquor agents, are not
state employees.

9. Fixtures and Equipment Policy

Agents furnish and install the shelving, counters, cash registers, and other equipment
necessary to operate the store. Agents are responsible for all support and maintenance
of their equipment and software, and for training their staff in its use. An agent must
receive Commission approval before making significant fixture and equipment
alterations. A change is significant if it could hinder sales. An example of a significant
change is adding additional shelves. An example of a change that is not significant is
replacing a counter’s surface. Agents should consult with OLCC if uncertain whether a
proposed change is significant.

When the Retail Sales Agent Agreement is voluntarily terminated by the agent, by the
mutual consent of the parties, or by the agent’s death, and when an agent is terminated
during the New Appointment Period, and prior to advertising a vacancy in these
situations, a licensed independent appraiser determines the fair market value of the
fixtures and equipment currently in use. In non-exclusive stores when applicable, this
applies only to fixtures and equipment currently being used in the sale of liquor. The new
agent and the outgoing agent each pay half of the appraisal fee. If a new Agent is not
appointed or a new Agent does not sign an Agreement with the Commission within 120
calendar days of the written appraisal date, then the outgoing Agent is responsible for
the full amount of the appraisal fee.

An incoming agent is required to purchase the fixtures and equipment used in the sale of
distilled spirits from the outgoing agent, providing the following criteria is met:

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  They are being used in the store at the time of the appraisal
 They are owned by the outgoing agent
 They are in good working order
 They are unencumbered

The following will not be considered for an appraisal:

 Any upholstered fixture that is ripped or damaged.

 Phones, faxes, radio and speakers, and calculators will only be appraised if there
is a tag indicating a date when the item was manufactured or a detailed store
receipt indicating a purchase date of the new item. These items that are more
than five years old will not be included in the appraisal.
 Janitorial supplies, such as brooms, mops, buckets, etc.
 Desk office equipment – stapler, pencil sharpener, desk light, etc. Any
electrical equipment that is considered excessive. Examples: more than one
standard printer, an unreasonable number of security monitors, cameras and
equipment, etc.

Some examples of items the incoming agent may purchase, but is not required to, are:

 Vacuums, refrigerators, microwaves, freezers, ice machines

 Pricing guns, table and chairs, decor items
 Excess or obsolete electrical equipment – printers, security equipment, etc.

10. Exclusive Liquor Store Lease Assumption Requirements

Liquor stores currently under a lease will be subject to lease assumption per the criteria
below.

a. Non-Owner Occupied

The incoming agent must assume the current lease if the time remaining on an
assumable lease is five years or less. The incoming agent will be required to assume a
lease that is longer than five years if a current agent has obtained Retail Services staff
approval of an extended lease period and the lease is assumable.

Prior to the signing of a new lease or lease renewal with a term of more than five years,
the agent must present an appropriate business case to justify the extended lease
duration. Retail Services staff will review and consider the current agent’s written
business case, the proposed lease, and other considerations for an extended lease
period. If the extended lease period is approved, the incoming agent will be required to
assume the current lease. If the extended lease period is not approved, the current agent
may sign the extended lease, however, the incoming agent would not be required to
assume the lease unless the time remaining is five years or less. Contact the assigned
district manager for more detailed information.

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b. Owner-Occupied (Owner includes spouse, children and family members)

A minimum of 30 days prior to advertising a store vacancy, the outgoing agent will
provide the Retail Services Division with a lease and a written determination by an
independent commercial leasing broker stating the lease is reasonable per
current market conditions.

Retail Services must determine the lease is reasonable per current market conditions
before the incoming agent will be required to assume the lease. If the lease is
determined to be unreasonable per current market conditions by Retail Services, OLCC
will solicit another written determination from an independent commercial leasing broker
to determine if the lease is reasonable.

All current owner-occupied leases must meet reasonable current market conditions prior
to advertising a store.

11. Establishing New Stores

The Commission may establish new liquor stores to serve the public. The Commission
may use computer software data, such as population, demographics, roads and
highways, to assist in analyzing areas for specific needs. Once a specific area has been
determined, a target date is set for the store to begin operation and the process for
selecting and appointing a new agent follows.

After a new agent has been appointed, a public opinion period on the location opens with
the agent posting a sign at the proposed location and handing out a public notice flyers
to surrounding neighbors and the local governing jurisdiction.

12. Store Relocations

The Commission may require a store to relocate to conveniently serve the public.
Reasons for a required Commission relocation may include, but are not limited to, size
limitations, location, building condition, and parking. The current agent has the right to
operate the store after the relocation unless good cause exists for termination of the
Retail Sales Agent Agreement.

Any store relocation must be approved by the Commission and requires site and
modification approval. Agents will discuss with their district manager any possible
relocation. This will allow OLCC to inform agents about the relocation process. The
relocation process involves site evaluation approval and floor plan/appearance approval.

a. Site Evaluation

For any store relocation, OLCC compares the proposed site to the current location,
evaluating and comparing trade areas, traffic patterns, accessibility, visibility, public
opinion, impact on neighboring liquor stores, space to conduct business, interior
upgrades for a modern shopping experience, customer service, etc.

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These steps must be followed:

 OLCC will provide relocation boundaries.

 Once the agent locates a proposed site within relocation boundaries, the agent
may be required to submit photos of proposed location’s interior, exterior,
parking, area surrounding proposed site, location of exterior signing, etc.
 The district manager will conduct a site evaluation to determine if the proposed
location is an improvement to the current location, evaluating and comparing
trade areas, traffic patterns, accessibility, visibility, public opinion, impact on
neighboring liquor stores, space to conduct business, interior upgrades for a
modern shopping experience, customer service, etc.
 The agent must provide OLCC with a letter of intent, a signed lease, or a sales
agreement for the proposed location. OLCC recommends that agents include a
clause in the lease or sales agreement that the lease or sales agreement is
only valid if the Commission approves the relocation.
 OLCC will provide, and the agent must post, relocation signs in the current and
proposed locations. The agent must deliver public notice flyers to every occupied
residence, business, school, house of worship, etc. within a 500 foot radius of the
proposed location. The agent will also need to provide a copy of the flyer to the
governing body (i.e. city) when a relocation will cause a store to move to a
different governing body’s jurisdiction. Relocation sign posting and flyer
distribution must occur on the same day. Public comment will be considered in
final site determination.
 If necessary, the proposed relocation documentation will be presented at a
Commission meeting for commissioners’ approval. If approved, OLCC will pay the
freight cost for moving liquor and fixtures and equipment used in the sale of
liquor.

b. Floor Plan/Appearance

OLCC expects a floor plan that optimizes customer convenience and an interior
appearance consistent with modern retailing practices. Agents must not place orders
or purchase materials until the following process is complete.

These steps must be followed:

 The agent must provide a detailed floor plan which includes sales area and
stockroom (Exhibit 1-5) to the district manager for approval. Sales area in most
cases should equal two thirds of the overall space, with one third dedicated to
the stockroom. Include on the floor plan the type and location of shelving, counter
surface, flooring and modern paint color. It is recommended that agents, prior to
contracting with an architect, consult with the district manager on a floor plan to
minimize unnecessary expenses.
 The district manager will make any changes and return the floor plan to the agent.
 Once the agent has revised the floor plan, it must be submitted to the
district manager for final approval.

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13. Memoranda and Bulletins

Agents must comply with all memos, bulletins, and correspondence from OLCC, and
explain them to store personnel. It is recommended that agents file them by date in the
store.

14. Release of Information

The Commission's policy on the release of information to the public and the media (with
the exception of store advertising) requires the OLCC's Communications Division to be
responsible for what is disseminated. The purpose of this is to ensure consistency,
accuracy, and timeliness of information provided on Commission policies, activities and
decisions. Feel free to refer any media inquiry regarding the Commission to the
Communications Division. Agents may share with the media or public their personal
views as individuals, provided that agents do not represent their opinion as the viewpoint
of the Commission or of all agents.

Any opinion posted or offered within or outside a store must also be directly
accompanied with a legible disclaimer that states the opinion is that of the agent and
does not represent the views of the Commission or other agents.

Agents shall not release information regarding distilled spirits sales without prior written
consent of the OLCC.

15. Public Disclosure

The OLCC keeps a master file of correspondence and store operations documents for
each store. The files are available as public record upon request. Certain personal
information concerning agents and their store personnel is exempt from public disclosure.

16. Leave of Absence

To ensure the State’s property is being properly managed during an agent’s or an agent
representative’s absence, follow the steps below.

When an agent is planning an absence of more than five

days:

1. Complete a Notification of Absence form located on OLCC Liquor

Agent Services (OLAS).
2. Submit a copy to Retail Services at least 10 days in advance of absence
by email, fax or mail.
Note: Audit schedules for any month are usually created by the 20th of the prior
month. If an agent has concerns about an audit being conducted in their

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 1-E. STATE REGULATIONS

Agents must comply with all statutes of the United States, statutes and rules of the State
of Oregon including Oregon Tax Laws. Agents should refer to Oregon Revised Statutes
and Oregon Administrative Rules for details on State regulations.

1. Prohibited Interests

To avoid possible conflicts of interest, certain connections or interests in the alcoholic

beverage industry are unlawful. Retail sales agents, their immediate family, and
household members may not be employed by a business that is licensed with a Distillery
or Full On-Premises Sales license with certain exceptions. They may not knowingly have
any business connection or control financial interest in a Full On-Premise licensee or
distillery licensed by OLCC or a distillery whose products are sold in Oregon.

Agents shall discuss possible prohibited interests with the district manager. Agents must
disclose any prohibited interest as soon as they know about it, and divest within the
timelines set by the Commission.

2. Conflict of Interest

An agent cannot have a connection with the liquor industry that the Commission
perceives as a conflict of interest. An individual has a conflict of interest if the agent or a
member of the agent’s household:

 Owns, manages or has a monetary interest in a business involving distilled spirits.

 Receives a commission or profit from or has an interest in purchases made by
the Commission.
 Owns or controls more than one percent of the stock of any distilled
spirits business.
 Has any business connection with Commission management personnel.

An agent cannot be a licensee, officer, director or substantial stockholder of a licensee.

A non-exclusive agent, however, may be a package store licensee.

An agent may not work for any licensee of the Commission involved in distilled spirits.
However, the Commission may appoint a licensee as an agent if the licensee is the only
suitable applicant for appointment as a retail sales agent in a very small town in a remote
area. This retail liquor store must be non-exclusive and must be located in a part of the
premises completely separated from the service or consumption of alcoholic beverages.

3. Gifts and Gratuities

Agents may not accept gifts, gratuities, or thing of value from alcoholic beverage
licensees or distillery representatives, except items offered on an equal basis to
customers or the general public; food and beverages consumed at a convention or

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business meeting and other items offered equally to all participants; non-alcoholic
beverages consumed at a business meeting.

4. Auctions, Raffles and Prizes

Under certain conditions, a non-profit or charitable organization may auction or raffle full,
sealed bottles of distilled spirits without possessing a liquor license. Written permission
from the OLCC Licensing Division must be obtained prior to the event.

A charitable, fraternal or religious organization may offer liquor as a prize, premium or

consideration in a game of chance.

5. Solicitations

Agents may not give or offer any gift, gratuity, free merchandise, special individualized
discount, or other incentive to anyone. Except for licensees or other businesses, agents
must not solicit, ask, suggest or urge anyone to make a purchase at a particular retail
liquor store.

An exclusive agent must charge all customers the same price for related items of
identical brand, type, size and number.

Agents may solicit licensees for distilled spirits business without frequency restrictions.
They may also solicit commercial business accounts for distilled spirits business. An
agent can describe the store and its services and invite a potential business or licensee
customer to visit the store.

6. Distillery Representatives

The activities of distillery representatives are regulated. They may not give samples to
agents, store personnel, or customers in the store except as follows:

Distillery representatives may give agents samples of not more than four 50 ml
factory-sealed containers of distilled spirits one time per brand. The sample must
be a Commission approved brand. If a product is not available in a 50 ml container,
a distillery representative must request prior approval to give a sample in a larger
factory sealed container. The distillery representative must make the request in
writing to the Purchasing Coordinator. Agents may give the samples to store
personnel who are at least 21 years old. Samples must not be consumed in a retail
liquor store or within the immediate vicinity. All samples must be sealed bottles.

Distillery representatives are not allowed to give gifts to agents or receive gifts from them.
However, they may visit stores to educate agents and store personnel about listed
products, provide informational material, and they may purchase and deliver liquor orders
to commercial accounts that are not licensees.

Distillery representatives may write off distillery claims and remove them from the store.
Agents have the responsibility for submitting the paperwork to OLCC for credit.

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7. Drinking and Drugs on Duty

Selling liquor is a serious responsibility that requires an agent’s best judgment. Agents
and store personnel must not consume or use intoxicants or be under the influence of
intoxicants any time during a shift. Drinking or tasting alcohol in the store is against
the law except as allowed by rules governing tastings.

8. Tastings

The Commission allows sponsors to conduct distilled spirits tastings in liquor stores at
the sole discretion of the agent for the purpose of promoting the sponsor’s products.
“Sponsors” are defined as Oregon distillery licensees, out-of-state manufacturers of
distilled spirits, importers of distilled spirits, distillery representatives, and the employees
or agents of distillery licensees, out-of-state manufacturer, importers and distillery
representatives. Tastings are subject to the requirements and limits described in OAR
845-015-0155.

If an agent chooses to offer a tasting:

 Sample sizes may not exceed ¼ fluid ounce of distilled spirits in a single
container. The container may also include nonalcoholic beverages; however, the
total amount of liquid in the container may be no more than two ounces. A
sponsor may not provide more than one-half ounce of distilled spirits per customer
per day.
 Items to be tasted must be available for sale at the store where and when
the tasting occurs.
 Agents must identify a specific tasting area and customers must remain in that
area until they have finished consuming the sample(s). Exclusive agents may
utilize any part of retail sales area. Non-exclusive agents must identify the
tasting area with a floor plan sketch and keep the sketch on file in the store.
 Tastings are limited to a maximum of three consecutive hours per sponsor
per store per day. No more than one sponsor at a time may conduct tastings.
 Tasting servers must have valid Oregon service permits.
 Sponsors must provide the items to be tasted and remove any remaining
samples at the end of the tasting.
 Sponsors will provide or pay for a person to serve the product being tasted.
 Agents and store personnel must not be compensated or participate in a
tasting session.
 Agents or employees of a retail liquor store may not be hired to participate as
a server at any time in the retail liquor store where they are employed.

9. Smoking

The Oregon Indoor Clean Air Act (ICAA), also known as the Smokefree Workplace Law,
prohibits smoking in the workplace and within 10 feet of all entrances, exits, accessibility
ramps that lead to and from an entrance or exit, windows and air-intake vents. The ICAA
includes the use of “inhalant delivery systems.” Inhalant delivery systems are devices
that can be used to deliver nicotine, cannabinoids and other substances, in the form of a
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vapor or aerosol. These include e-cigarettes, vape pens, e-hookah and other devices.
Under the law, Oregonians may not use e-cigarettes and other inhalant delivery systems
in workplaces, restaurants, bars and other indoor public places in Oregon.

Agents are required to post “No Smoking or Vaping Within Ten Feet” signs at each
entrance.

10. Bags

State law requires retailers using plastic bags to also offer the choice of paper bags as an
alternative. Some cities may ban plastic bags requiring retailers to offer only paper bags.
If a customer declines a bag, OLCC recommends honoring the customer’s request.

11. Oregon Bottle Bill

Beverage containers that require a deposit and refund include:

 water and flavored water

 beer/malt beverages (this applies to non-exclusive liquor stores with an
Off- Premises license)
 soda water and mineral water
 carbonated soft drinks

Eligible containers are required to display the Oregon refund value on the product. Some
bottle manufacturers are laser printing redemption information onto the plastic or glass
container, not the label. Store personnel must be aware of which containers should be
accepted from a customer for redemption. Even if a store does not charge a deposit,
agents are required to pay the redemption value to the consumer on qualifying beverage
containers.

Additional information regarding the Oregon Bottle Bill can be found at:
www.oregon.gov/olcc/pages/bottle_bill.aspx

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 Redemption Requirement

Type
Store Size Returned Containers
Of Container
Stores with up to If the retailer is within the convenience zone(s) from a
4,999 total redemption center:
Up to 24 per person per day Only brands
square feet
and sizes
(Sales floor and If the retailer is outside the convenience zone(s) from a retailer sells
stockroom redemption center:
combined) Up to 50 per person per day
If the participating retailer is within the first convenience
zone from a redemption center:
May refuse to redeem all containers
--------------------------------
If the participating retailer is within a second
convenience zone from a redemption center: All brands if
Stores 5,000
Up to 24 per person per day they sell the
square feet or
same type of
greater --------------------------------
category (soda
(Sales floor and If the non-participating retailer is within the convenience pop, water,
stockroom zone(s) from a redemption center: beer, etc.) in
combined) Up to 350 containers per person per day their store
(equivalent services to the redemption center)

If the retailer is outside the convenience zone(s) from a

redemption center:
Up to 144 per person per day

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 1-F. FEDERAL
1. TTB Regulations

The U.S. Treasury Department Alcohol, Tobacco Tax and Trade Bureau (TTB) regulates
the manufacture, bottling and packaging of liquor. Distilled spirits must be in bottles with
federally approved labels and packaging. Each bottle must have a seal or closure that
must be broken to open the bottle.

2. Warning Label
It is unlawful to:
Alcoholic beverages bottled after November 18, 1989 must bear the following label:
Alter, mutilate, destroy, obliterate or remove any mark, brand or label on
distilled spirits.
3. Postal Regulations
Government
Refill or Warning:
alter the contents of previously sealed liquor bottles.
It is unlawful to transport distilled spirits through the U.S. Postal Service.
1. According to the Surgeon General, women should not drink alcoholic
beverages during pregnancy because of the risk of birth defects.

2. Consumption of alcoholic beverages impairs a person’s ability to drive a car

or operate machinery, and may cause health problems.

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4. Bioterrorism

The U.S. Food and Drug Administration (FDA) implemented the Bioterrorism Act
requiring all facilities that manufacture, process, pack or hold food for human
consumption to register with the FDA. For purposes of this Act, an alcoholic beverage is
considered “food.” Agents operating a liquor store that generates greater than 51% of
fiscal year sales to licensees are required to register with the FDA.

OLCC will contact agents when the Bioterrorism Act applies to a product that is
contaminated.

Upon notification from OLCC, each agent must:

1. Remove any product from the sales area and stockroom (with lot number) involved
in the alert. Agents must not sell any product involved in the alert until OLCC informs
agent that it is okay to make such sales.

2. Isolate the product in the stockroom with a sign stating “Not for sale. Do Not Use per
OLCC.” Agent may use equivalent language that clearly communicates “Not for sale.
Do Not Use per OLCC.”

3. Post a sign of not less than 8 ½ X 11 inches in a prominent place by the cash
register and the product shelf location to alert customers of the issue. Due to public
safety concerns, agent must use sign content issued by OLCC.

4. Notify each licensee that purchased the product to inspect their stock.

5. Accept any return from a customer who has a concern about the product:

 Return product for a full refund or replacement of the same product

(different lot number).
 If customers have concerns or reservations relative to the same product (but
not the lot number in the alert) OLCC authorizes a full refund to the
customers.
 Contact Retail Services to report the return, on the day of receipt at the store.
 Place any returned product with all other contaminated product.

6. Provide a total count of product to Retail Services.

7. Coordinate the return of or disposal of the product(s) with Distribution Center

Management Team. OLCC will determine if a Store Claims Report is
required.

Refer all possible bioterrorism issues regarding returned product to OLCC Retail
Services.

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 1-G. KEEPING PUBLIC RECORDS

The Secretary of State and OLCC require agents to maintain and secure store records.
Agents are to retain certain records for OLCC audits or Commission staff inspection.
Agents are responsible for the safeguarding/maintenance of all records. Agents must
keep all records in the store. The required retention times are listed below.

FORM RETENTION TIME

Notification of Expected Absence Destroy on return

Hours of Operation Destroy when superseded
Bulletins/Memoranda/Correspondence File by date/destroy when superseded
Inventory Tally Sheets Two months
Statement of Age Card Two years
Stock Transfer Destroy after OLCC audit
Store Claims Report Destroy after OLCC audit
Licensee Invoice 18 Months after OLCC audit
Sales Report One year after OLCC audit
Store Sales Slip One year after OLCC audit
Control Sheet One year after OLCC audit
Cash Register Transaction Journal 18 months after OLCC audit
Bank Deposit Slips 18 months after OLCC audit
Bank card sales drafts and credit vouchers* 18 months after OLCC
audit Bank terminal Detail Batch reports* 18 months after OLCC
audit Bank Card Type & Settlement reports* 18 months after OLCC audit

* A person who creates or retains a copy of a receipt containing more information about
a customer than the customer’s name and five digits of the customer’s credit or debit
card number must shred, incinerate or otherwise destroy the copy once the retention
period has expired.

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 SECTION 2.
APPEARANCE AND MERCHANDISING

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 2-A. APPEARANCE AND MERCHANDISING OVERVIEW

Today’s consumer has high expectations of shopping destinations for distilled spirits that
challenge agents to excel in their effort to share a part of the market. In addition to
customer service excellence, the expectations are of shopping environments that provide
pleasing experiences and encourage return visits. Success depends heavily on an
agent’s ability to meet the requirements of all shoppers, whether they are neighborhood
locals or out-of-area tourists.

Continued attention to modernizing liquor stores is necessary in keeping with customer

demand. Agents shall maintain the condition and appearance of their stores in
accordance with the written standards of the Commission. The topics in this section
define Retail Services expectations of agents for providing distilled spirits customers with
modern, appealing, convenient shopping environments that are well organized and offer
sufficient liquor inventory.

Routine maintenance and continuous cleaning are necessary to uphold the appearance
of the store. Periodic remodeling of the interior and exterior of the store is required and
must include, but is not limited to, floors, walls, ceilings, shelving, counters, signage and
paint. Agents are responsible for meeting expectations of store appearance and should
work with property owners to achieve this.

The layout and appearance of a store are vital to customer service and are subject to
OLCC approval. District managers must approve changes in layout, fixtures, equipment,
signs, décor and other features affecting overall store appearance and customer service.

Merchandising is more than just the placement of products on a shelf. It is a presentation

of product in an appealing, logical, easy to shop manner that conveys the image of the
store as a professionally-run business. As businesspeople contracted to devote their
best efforts to the success of the store, agents need to ensure appropriate selection and
proper presentation of the state’s inventory.

Agents are encouraged to solicit assistance from Retail Services to meet expectations.
Tools available through Retail Services include a photo catalog that highlights
exceptional store appearance, and product comparisons which can assist agents in
ensuring the best possible distilled spirits selection to meet customer demand.

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 2-B. EXTERIOR APPEARANCE

The exterior appearance of any store creates the first impression on the consumer,
making it essential that the appearance offered is attractive and inviting. Agents should
dedicate the time, effort and resources to this vital impression to guarantee a customer’s
willingness to shop their location.

1. Building Appearance

Agents need to ensure that the building exterior appears in like new condition or is
recently refinished with fresh paint or siding that is appropriate to the market area. Agents
must keep the building’s exterior surface clean and free of holes, cracks and weather-
related damage and evidence of damage or wear on the building surface must be
corrected.

2. Exterior Signs

To inform the public of distilled spirit access, exterior signs must be highly visible, easy to
read and compatible with the market area. Illuminated signs will stand out best during all
business hours. Signs with bright, vibrant colors draw attention to the location. When
available, OLCC recommends utilizing marquee or pylon signs along with storefront
signage.

Signs and sign hardware must be maintained, clean, fully functional, undamaged and
freshly painted when necessary. Signs and hardware that appear worn or faded must be
replaced.

See Section 3-E for specifics and restrictions on sign content.

3. Parking and Landscape

Agents must keep parking areas and sidewalks clean and well maintained. Potholes and
damaged areas must be repaired to ensure customer safety.

Landscaped areas should be maintained. When no bedding areas are available, agents
are encouraged to use potted plants around the entry to the store.

Parking, sidewalks, and landscaped areas must be free of trash and debris at all times.

4. Windows and Doors

Windows and doors shall be kept clean and allow an unobstructed view into and out of
the store with minimal signage other than that required by the Retail Operations Manual.
Wood surfaces must be maintained and freshly painted or stained so that the finish is not
faded, peeling, or rusted. All other materials must be maintained so that windows and
doors are undamaged and in like new condition.

Doors and windows must be maintained in proper working order.

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 2-C. INTERIOR APPEARANCE

A shopping experience that makes customers feel welcome and comfortable is essential
in today's sophisticated marketplace. Attractive stores enhance the image of the
community and our state. As a general rule such stores experience higher sales. Clean,
brightly lit, well-organized sales areas, offices and stockrooms reflect the standards of
excellence held by the agent and the Commission.

1. Surface Areas (Ceilings, Walls, Floors)

Large interior surface areas generate immediate reaction from a customer entering a
store. Interior surface areas are ceilings, walls and floors and include vents,
diffusers, tiles, etc.

Surface areas shall be clean and free of damage, stains, visible flaws and signs of wear.
Agents must repair or replace surfaces that exhibit these types of conditions.

Decorative ceiling tile, metal medallion and open-exposed are among the most
contemporary ceilings available. OLCC recommends that store walls display bright,
vibrant, modern two-color schemes. Hardwood, laminated wood, stained concrete or
ceramic tile are suggested for durability and are the most popular commercial floor
finishes. These modern types of surface area finishes are recommended to meet
the ever-changing demands of consumers.

2. Shelving and Counters

Shelving needs to be clean and free of blemished paint, rust, dirt, stains or damage and
needs to have moldings for price labels. Shelving that has worn paint or is rusty, or
damaged must be replaced or professionally refurbished.

Counters and countertops are to be clean, undamaged and unworn and must allow
adequate customer space. Countertop surfaces that are broken, damaged, chipped or
worn are to be replaced. Avoid countertop clutter that restricts customer space or that
does not allow customers to set down all purchases at once.

Solid surface metal shelving in contemporary colors is recommended as it provides the

best stability against damage to the state’s inventory. Countertops should be marble,
laminate or other modern finishes.

3. Lighting

Effective lighting is critical to the appearance of the store, helps customers make
better decisions in product selection, and is important for security as dark or shadowed
areas can promote theft.

Light fixtures shall be maintained in clean, fully intact and undamaged condition. All
lighting is to be turned on during business hours and missing or burned out bulbs must
be replaced.

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Monorail, recessed, sconce and pendant fixtures are examples of the types of up-to-date
lighting stores should be utilizing.

4. Sales Floor and Aisles

Customers forced to shop in stores that are crowded with fixtures and displays that
hamper movement tend to spend less time browsing and are more likely to enter and
leave quickly.

Aisles should be wide, uncluttered and should allow customers to shop unencumbered
by case stacks, empty boxes or other customers. Aisles need to be wide enough to allow
customers to easily see and select product on bottom shelves.

Sales floors and aisles must meet the requirements of the Americans with Disabilities Act
(ADA).

5. Stockroom and Office

Stockrooms and office areas are to be clean and neatly organized. These areas must be
consistently ready for OLCC audit. Racking for loose bottles should be installed to
facilitate a smooth and accurate inventory count. If an agent stacks cases, an agent must
stack cases in a way that is safe and stable to protect the state’s inventory. Stockrooms
and office areas should not be visible from the sales floor.

Distillery and breakage claims should be kept in a separate, designated area.

6. Décor and Music

The Commission encourages the use of décor and music to promote the ambience of the
store.

Store décor must appeal to the general public with attractive color pallets, art and
displays. Décor should be appropriate to the overall theme of the store and compatible
with the market area. Seasonal and holiday décor is encouraged to enhance the
shopping experience.

Background music must also appeal to the general public.

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 2-D. STORE LAYOUT

Essential to the success of any store is a layout that maximizes customer convenience
and provides the greatest sales and income opportunities for the agent. Retail Services
has developed a floor plan based on known shopping habits that offers customers easier
navigation and improved sight lines, while at the same time giving agents guidelines for
category placement that better serve the goals of convenience and sales. Exhibit 1-5 is
an example of a floor plan that implements these guidelines. It also demonstrates the
level of detail an agent should include when communicating with OLCC about agent’s
floor plan.

1. Store Size

Agents are obligated to provide sufficient selling areas that are spacious, open and
shoppable to accommodate customer traffic. It is important that a store offers adequate
space to accommodate sales volume of distilled spirits products and related items.

Careful planning and effective use of space is essential to the operation and success of a
store.

a. Exclusive stores shall have ample space allotted for distilled spirits.
Because a proven formula for ample space is two-thirds of the total square
footage devoted to the sales floor, OLCC recommends that agents use
that formula.

b. Non-exclusive stores shall have enough linear footage of shelf space to offer
a broad selection that is appropriate to market demand.

Proper space allotment ensures that customers have the best choices and helps agents
avoid the labor intensity of constant restocking.

2. Fixtures

Store fixtures should be placed to allow for traffic patterns that do not crowd customers or
impede shopping any area of the store. The OLCC floor plan establishes guidelines for
fixture placement, based on consumer convenience and habits, which agents must
replicate in the planning of the floor layout.

Register counters should be placed to the left of the store entrance and to the front of the
selling area. This allows customers to flow to the right as they traditionally do and gives
agents and staff the best visibility of the entire sales floor. Free-standing gondolas should
be centered and angled in the sales area in such a way as to allow patrons to easily walk
around and between them.

Perimeter fixtures should be set against interior walls to create stability and prevent
breakage. Perimeter fixtures should be no more than 84” high with no more than 5
shelves (including base) to allow customers to reach all products. Free-standing
gondolas should be no more than 48” high and have no more than 3 shelves.

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Agents should select fixture colors appropriate to the overall décor, from a variety of
new, modern color choices.

3. Category Arrangements

Proper placement of products throughout the store allows customers to be exposed to all
items and addresses product security. The category placement of OLCC’s
recommended floor plan is a proven method of achieving these goals.

 High-draw liquor categories such as vodka and whiskey should be located

furthest from the entrance to draw customers through the store.
 Light and dark spirit categories should be alternated to help highlight the
visual impact of each section and avoid confusion as to where a category
begins and ends.
 Low volume categories such as cordials, creams and coffees can be placed on
free-standing gondolas in the center of the store where customers might see
them on the way to other products.
 Miniatures, 375 ml bottles and plastic 750 ml bottles should be highly visible,
but behind the counter to guard against theft. High dollar categories like scotch
and tequila should be easily seen from the counter area. Locking showcases or
cabinets should be used for more expensive products.

4. Related Items

Exclusive agents are encouraged to devote sales floor space for the sale of authorized
items to enhance customer convenience and provide additional income. Related items
should be offered to meet customer expectations for one-stop shopping and should
supplement the distilled spirits selection without displacing distilled spirits or making
shopping difficult when products are unreachable.

5. Stockrooms

Stockroom layout should be neat, with straight rows of case stacks or straight rows of
like product on racking. The most common methods of product sequencing are by
category or by product code number.

Stores with high volume licensee sales may have specific areas devoted to
licensee- preferred products. Agents can also consider stockroom workstations for
processing licensee orders.

Areas around receiving doors should be uncluttered to allow for safe, smooth, and
efficient delivery of products.

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6. Store Remodels

Stores will require upgrades to interior store appearance that Retail Services finds
unsatisfactory, including but not limited to, floors, walls, counter, shelving, lighting, etc.

District managers must approve changes that affect store appearance and store layout.
Required approval is needed when a store layout is going to significantly change from the
current configuration, which may include but is not limited to, moving and upgrading
fixtures, equipment, walls, etc.

Remodeling must not start until the following process has been completed.

 The agent submits a detailed floor plan to the district manager for approval. The
detailed floor plan must include sales area and stockroom. Refer to Exhibit 1-5 for
floor plan content. Sales area in most cases equals two thirds of the overall retail
space with one third dedicated to the stockroom. Include on the floor plan the
type and location of shelving, counter surface, flooring, and modern paint color.
 The district manager will make any changes and return the floor plan to the agent.
 When the agent has incorporated the changes, the floor plan is resubmitted to
the district manager for final approval.
 When final approval is given, the agent may proceed with alterations.

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 2-E. MERCHANDISE PRESENTATION

Merchandise presentation is vital to the success of every store particularly with a unique
primary product like distilled spirits. Because applying basic principles of effective
merchandising can affect consumer buying decisions, agents should devote the time and
effort necessary to capture their market, inform customers and impact choices.

Basic merchandising principles include offering broad selection, clear and logical
presentation, drawing the customer’s attention, being informative, and promoting impulse
or add-on sales such as related items. This section further defines these principles and
offers proven tips for successful merchandise presentation to assist agents in generating
optimum sales and revenue.

1. Product Selection

Product selection in a store should be closely managed, but with an open mind to new
product offerings and changes in demand.

All stores must carry the basic distilled spirits categories:

Vodka Canadian Whisky Whiskies/Blends

Gin Scotch/Single Malt Rum
Tequila Liqueurs Cordials
Coffees/Creams Brandy/Cognac Cocktails (Pre-mix)

Within each of these categories it is necessary to stock a suitable range of products

based on store sales volume, individual category growth, price point, quality, age and
flavor. Seasonal changes and holidays should always influence an agent’s selection of
products. Product selection decisions that consider each of these areas will offer
customers a wide variety of choices.

Miniatures (50 ml) are a great way to introduce customers to new items in the store. In
addition, plastic bottles (known as travelers or light weights) are often preferred by
tourists, hunters and anglers. Consider merchandising products produced in Oregon in a
dedicated section as well as in the appropriate distilled spirits category.

Demographics are also important to the product selection. Attention to specific age
groups, cultural background, and financial affluence can help ensure an appropriate mix
targeted at many areas of population. Trade publications are a good source of
information about trends in the distilled spirits industry and media advertising can
provide ideas for focus on brand or type of product. Ranking reports available from Retail
Services are another effective tool in product selection. These reports can compare
surrounding stores or stores in similar markets to help agents make informed decisions
about the best selection for their stores.

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2. Shelf Management Standards

Merchandise presentation that is clear, logical and easy for customers to understand, will
ensure maximum exposure and help customers make their best selection. Shelves
should be kept stocked and faced at all times. Agents must strive for the best
presentation including the key aspects of shelf management which are category
placement and product placement (within a category).

a. Category Placement

The most important component of category placement is to set the highest demand,
highest volume categories such as vodka or whiskey, at the furthest point from the
entrance. This placement will draw the majority of customers through the entire store and
expose them to additional products (the reason dairy and meat departments are usually
placed at the back of grocery stores).

Agents should allocate adequate shelf space to each category by calculating category
sales as a percentage of total distilled spirits sales. Further, categories should be set so
they are merchandised vertically and visually separated (“blocked”) from other
categories.

Where space permits, agents are encouraged to set destination areas for customer
convenience and to optimize sales. Examples of destination areas include new items,
close-outs or made in Oregon products. A permanent location for new items will draw
customers and promote recent arrivals in the store. Ultimately, many patrons will head
for this area first. For greatest exposure, new items should be cross-merchandised in the
new item area and in the regular product set. Bargain hunters will often go directly to a
close-out section, whether items there are delisted by the Commission or being
discontinued from the store. With a growing number of distilleries in the state, a made in
Oregon section will attract tourists while supporting Oregon business.

b. Product Placement

Agents must devote their best efforts to the success of the store. OLCC’s recommended
basic plan for product placement helps agents achieve this goal. The fundamentals of
this unique plan include best use of priority shelves, the right-hand trade-up rule, brand
groupings and adequate facings. Combined, these elements enhance customer service
and convenience, maximize agent income and state revenue, and are fair to all vendors.

The most precious resource in a store is priority shelves at or near eye-level. Studies
have shown that sales increases of 70% can be reached with product moved to this vital
area. Agents should place the most expensive products on these priority shelves, with
least expensive products on less visible shelves. The order of priority shelf sequencing
for a 5-shelf section (starting from the top) begins with the 2nd shelf, goes to the 3rd shelf,
then the1st (top) shelf, then the 4th shelf, and finally the 5th (base) shelf (Exhibit 1-5).

Products should be placed by size using the right-hand trade-up rule. Since customers
read from left to right, put smaller sizes to the left and larger sizes to the right. By listing

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out the 750 ml brand prices, brands can be arranged using the priority shelves
information as a guideline. When the 750 ml price grouping is complete, add the other
sizes carried in that brand. Merchandise the plastic 750 ml to the left (if on the sales
floor), followed by the glass 750 ml, and finally the 1.75 liter on the right. For this method
to be most effective, continuous adjustments must be made as products are added or
removed from a category.

Place 750 ml and 1.75 liters of identical items together to create a billboard effect and
catch the consumer’s eye. For example, if Brand X has 80 proof, 100 proof, and flavored
product, the 80 proof 750 ml would be on the far left with the 80 proof 1.75 liters to the
right. Next, the 100 proof 750 ml would follow with the 100 proof 1.75 liter on the right.
Finally, the flavored product would continue in the same fashion. All Brand X would be
grouped together for customer convenience and name recognition.

Agents should decide the adequate number of product facings based on store sales
history. Agents should ensure that enough of each product is available on the sales floor
to avoid out-of-stocks and to reduce labor costs from constant restocking. Store
personnel who can serve customers will generate more sales; those who are continually
stocking shelves will not.

3. Displays

Effective displays should be creative and unique to catch a customer’s attention upon
entering the store. Displays should always be kept full. Successful display merchandising
will generate additional sales and revenue and needs to be constantly changed to give
the customer the impression that there is always something new being offered.

Displays should highlight monthly specials, seasonal items or promotional items and
always be signed with the current price. Case or bulk stack displays should offer
sufficient product to create the impression of large quantities without causing inventory
overruns. This can be accomplished by using appropriate empty boxes to build a display
foundation.

Recipe bars or tables that feature a seasonal or sale item along with other products in the
recipe are a great way to generate interest in a specific drink while promoting impulse
sales.

Agents who permit distillery displays in their stores must allow equal access to all
distilleries. The Commission retains the right to remove point of sale materials it finds
objectionable. For specific requirements of distillery signs and displays, refer to OAR
845- 015-0175 and OAR 845-015-0177.

4. Signs

Attractive, visible signs are important to directing and informing customers in the store.
OLCC recommends that all signs be professional-looking and easy to read to enhance
customer convenience. Types of signs include category signs, product signs, and
informational signs. The Commission may prohibit any sign it deems inappropriate.

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a. Category Signs

Category signs are intended to lead customers to a particular area of the store or liquor
department and must be placed directly above associated sections. Category signs are
required in all stores and must be large enough to be highly visible throughout the store
or liquor area, and appropriately designed to coordinate with the store’s décor. Back-lit
or neon category signs are recommended in modern urban settings, while rustic
appearance may be more suitable in rural areas, but all category signs should relate to
the overall store décor.

b. Product Signs

Product signs make customers aware of changes in the product line. These signs are
usually temporary. Special signs and Close-out signs are used to show the original price
and the discounted price to assist customers in realizing the savings.
Recommended product signs include new item, out of stock and temporary price
reduction (multi-month) signs. OLCC recommends that agents post product signs in all
areas where a product is merchandised.

Product signs for specials, close-outs, new items, out-of-stock and temporary price
reductions may be ordered from the OLCC mailroom by email or by using a
Supply Requisition form located on OLAS. Some sign templates are available on
OLAS.

c. Informational Signs

Informational signs usually educate customers about policies such as store hours or
cash-only registers. Informational signs must be computer generated or custom
printed and professional in appearance.

5. Related Items

To achieve the convenience of one-stop shopping, liquor agents are encouraged to

merchandise a broad selection of related items to compliment distilled spirits. Related
items that are well presented will promote add-on and impulse sales from consumer and
licensee customers and agents who focus attention to this area generally attain greater
customer satisfaction and increased income. As a reminder, exclusive agents may only
carry related items from the authorized list (Exhibit 1-2).

The Commission suggests presenting related items in an area of the sales floor that
customers can readily see and shop. Further, cross merchandising of related items
adjacent to distilled spirits will afford the opportunity for customers to purchase all their
beverage needs in one store. Some examples of these adjacencies are tonic, lemons,
limes and olives near the gin section, margarita mix and salt near the tequila section, or
tomato juice, Tabasco sauce and pepper close to the vodka section.

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Retail Operations Manual/Revised August
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 SECTION 3.
OPERATIONS AND CUSTOMER SERVICE

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Retail Operations Manual/Revised August
3-
 3-A. STORE HOURS AND STORE CLOSURES

To ensure adequate service to the public, the Commission requires liquor stores to
maintain convenient hours of operation. Liquor stores must be open Monday through
Saturday at least eight hours a day, including the hours between noon and 6:00 p.m.
They may also be open Sundays and holidays for any number of hours. Liquor stores
must not open before 7:00 a.m. or close after 10:00 p.m. on any day.

Stores may stay open past their regularly posted closing hours (but not after 10:00 p.m.)
to serve an occasional influx of customers. Liquor stores closing at 10:00 p.m. must close
and lock the doors but can serve the remaining customers in the store.

Agents must post their business hours at the main entry to the store. Hours of Operation
signs are provided by OLCC.

1. Change in Hours or Days of Operation

2. Store Closure
Agents must provide notice to OLCC of changes in regular store hours or
days
A liquor ofmust
store operation. Agents
be open duringmust follow
regular hoursthese steps:
to serve the public except for a final
audit, a power failure, severe weather or building damage that forces closure. Agents
must not a.
haveSubmit an Hours
customers in theof Operation
store form located
when conditions on OLAS
are unsafe and to
canRetail Services.
only allow
customers back in the store when it is reasonably safe to be open. Post a sign to notify
customers b.the
Post a sign
store is or next toclosed.
will be the regular
Post ahours indicating
closure the change
sign 10 days for of a final
in advance
audit. a minimum of two weeks prior to the effective date of the
change.
Notify Retail Services of unexpected closures during regular OLCC hours. For
c. Post aburglary
robbery, after-hour new Hours of Operation
or other situations sign after
causing the twotoweek
damage period.spirits
the distilled
follow the steps in the Emergency Procedures section of this manual.

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 3-B. VOLUNTARY SUNDAY / HOLIDAY OPERATION

Agents must post a sign at the main entry at least one week prior to an approved holiday
stating whether the liquor store will be open or closed. Signs must remain posted until
Liquor stores may be open on Sunday and the following approved
the beginning of the next business day following the holiday.
holidays: New Year's Day, January 1

Martin Luther King Jr. Birthday, third Monday in

January Presidents' Day, third Monday in February

Memorial Day, last Monday in May

Independence Day, July 4

Labor Day, first Monday in

September Veterans' Day,

November 11

Thanksgiving Day, fourth Thursday in November

Christmas Day, December 25

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 3-C. CUSTOMER SERVICE

Customer service must be of the highest priority for agents and store personnel.
Customers are entitled to a pleasant shopping experience with friendly, efficient,
knowledgeable and responsive service. Interacting in a positive outgoing manner from
the moment the customer enters the store can only enhance the shopping experience.

The agent must operate the liquor store courteously and responsibly for the benefit of the
citizens of Oregon. The agent must thoroughly train store personnel and routinely
support their efforts to develop customer service skills.

Agent and the agent’s store personnel must treat customers, OLCC staff and the
general public with professional courtesy and respect in all dealings related to the liquor
store.

Repeated customer service concerns or complaints about a store or store personnel are
unacceptable and must be corrected immediately.

1. Product Availability

The liquor inventory in each store is the property of the State of Oregon. Allocated items
or items in limited quantities must be sold immediately or made available for purchase
to the public or licensee upon request.

Agents must make any product available for legal sale to any customer. The
Commission reserves the right to transfer slow moving items, or transfer items of ample
quantities to stores where sales and demand exist. It is OLCC’s expectation that agents
work together to transfer product where there is a customer need.

2. Personnel Appearance

The way agents and store personnel look can greatly impact the way customers feel
about shopping in the store. Professional attire conveys the value put on the business
and often translates into repeat sales.

Liquor store personnel are required to wear clothing that does not negatively impact
public health or safety, and which reflects the decency standards of the community.

3. Product Knowledge

Product knowledge is an excellent form of customer service that is often overlooked. If

liquor store personnel cannot answer a question, a customer may decide not to make a
purchase rather than risk making a mistake.

Although liquor store personnel are not allowed to specifically recommend one brand
over another they may ask about the use of the product to assist a customer in making a
decision. Questions and discussions about how and where a product is made, how it is
used, its flavor, aroma, age, proof, and price are appropriate. Suppliers, trade

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magazines, and newsletters are good sources of information about the products sold in
the store.

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4. Minors in Liquor Stores

Minors may only enter a liquor store when accompanied by a parent, spouse or domestic
partner who is 21 years or older. The minor is not allowed to be in possession of or
handle distilled spirits products. Minors are allowed to converse with the parent, spouse
or domestic partner and while accompanied may be in possession of or purchase non-
distilled spirits products.

Minors may work in liquor stores, but they must be at least 18 years old to sell alcohol.
Agents’ employment practices must meet state and federal laws on youth employment.

5. Delivery

Delivery to a consumer customer is prohibited. However, an agent may deliver or

arrange to have delivered alcoholic liquor and related items to a Full On-Premises sales
licensee’s business. Any person making a delivery must be at least 18 years old.

6. Drive-Up Windows

Drive-up service windows are prohibited for the sale of alcoholic beverages.

7. Cell Phones

OLCC has no policy on cell phone use in a liquor store.

8. Animals

The only animals allowed in the store are service animals or service animals in training.
Service animal means a dog trained to work or perform tasks for an individual with a
disability. The disability may be a physical, sensory, psychiatric, intellectual, or other
mental disability. Service animals are working animals, not pets. An animal that is not
trained to work or perform tasks for an individual with a disability and only provides
comfort or emotional stability is not a service animal. Agents are also required to make
reasonable modifications in policies, practices, or procedures to allow the use of
miniature horses trained to perform duties for individuals with disabilities into stores.
Agents can call 1-800-514-0301 for information about the Americans with Disabilities Act.

9. Empty Boxes

Agents can recycle or destroy empty boxes or offer them to the public at no charge.
Empty boxes must be stored out of public view.

10. Customer Comment Cards

Customer comment cards can be ordered from the mailroom and are an excellent tool to
help agents provide the best service possible to customers. They also help OLCC
evaluate customer satisfaction and consumer needs. Please keep a supply of the cards
readily available for customers and encourage their use.

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11. Customer Complaints

Because OLCC requires friendly, courteous and professional customer service,

complaints about a store, an agent or store personnel are taken very seriously. The
district manager will investigate a complaint and it will be the agent’s responsibility to
immediately correct any deficiency in customer service.

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 3-D. SHOPLIFTING

OLCC requires agents to make every effort to prevent shoplifting in a liquor store during
business hours.

1. Efforts To Prevent Shoplifting

Agents are responsible for preventing shoplifting. OLCC recommends the following steps to reduc

a. Arrange the sales area to eliminate blind spots and dark corners, with displays in full view o

b. Relocate high theft items to secure areas.

c. Higher priced items should be displayed in a way that protects against shoplifting, such as p

d. Store personnel should be scheduled based on anticipated customer volume.

e. Watch for suspicious behavior and customers with clothing or bags that can be used to con

f. "Over-serve" suspected shoplifters – greet customers, engage them in conversation, offer a

Agents making reasonable efforts to prevent or avoid shoplifting are eligible for relief from
a loss. However, any bottle retailing for $250.00 or more will not be eligible for relief
from a shoplifting loss. Liquor stores with excessive shoplifting may not be eligible for
relief.

To seek relief, an agent must:

a. Notify the police within 24 hours of the loss and obtain a police report
case number.

b. Submit a completed Shoplifting Incident Report located on OLAS to

Retail Services explaining how the agent exercised reasonable care to
prevent shoplifting.

Incomplete Shoplifting Incident Reports will be returned to the store delaying the overall
determination for relief.

Agents must continue to include shoplifted items in reported inventory until a letter has
been received from Financial Services with a final determination.
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2. Apprehending Shoplifters

State law allows a retailer to confront shoplifters and detain suspects as they leave the
store. It is recommended that agents check with the local police department and their
attorney for guidance on how to deal with shoplifters. Do not use physical force if
confronting shoplifters or detaining suspects and do not search the person without
consent. Call the police immediately. Upon request, give the evidence to the police. The
police may take the shoplifter into custody or issue a citation.

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 3-E. ADVERTISING

The Commission allows advertising by retail sales agents through print media, television,
radio, website, social media, exterior signage, interior signage, displays and other forms
that are not prohibited by statute or rule. Agents may advertise lottery sales and distilled
spirits tasting promotions in their liquor store advertisements.

1. Advertising by a Retail Sales Agent

When an agent decides to advertise, the advertisement shall not:

a) Be false, misleading or discriminatory;

b) Make claims that any government agency endorses or supports the
distilled spirits product;
c) Include materials so appealing to minors that it encourages them to
purchase, possess or drink distilled spirits;
d) Be included in any material that is for the purpose of youth or
minor viewership (i.e. school yearbooks);
e) Use a person appearing to be under 26 years of age displayed
drinking distilled spirits;
f) Use material that encourages the use of distilled spirits because of
its intoxicating effect;
g) Include the words, “OLCC” or “State of Oregon”;
h) Include material that encourages excessive or rapid consumption;
i) Be purchased or given by a manufacturer, wholesaler, distributor, or a
person representing a distillery, or a Full On-Premises licensee on behalf of a
retail sales agent, except as otherwise allowed by statute or rule. (See ORS
471.750(4) and OAR 845-015-0175);
j) Be placed in media that is being purchased by a Full On-Premises licensee
or material advertising a Full On-Premises licensee in a liquor store;
k) Promote a licensee, sweepstake, premium, on-pack or non-tasting
distilled spirit events.

Prior approval of advertising material is not normally required. However, agents who fail
to comply with the advertising rules may be required to submit future distilled spirit
advertising material to the Commission for prior approval to ensure compliance with
OLCC rules. In such cases, the Commission will specify a reasonable period of time
during which prior approval is required.

Agents must remove any sign, display, or advertisement found by the Commission to
violate OAR 845-015-0175 or OAR 845-015-0177, or both. The Commission will specify
a reasonable period of during time during which the agent must remove the objectionable
advertising.

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2. Exterior Signs

To inform the public of distilled spirit access, stores that sell liquor must have exterior
"Liquor” sign(s) which are highly visible, attractive, easy to read, compatible with the
location and that conform to local ordinances.

Liquor stores located within another retail business or building may place an exterior sign
at the immediate entrance to the liquor store.

Exterior signs may be located off the property that the retail liquor store occupies with
written permission from the owner of the property where the sign is located. Upon
request from the commission, agents will need to provide evidence of the property
owner’s permission.

Signs and sign hardware must be maintained, clean, fully functional, undamaged and
freshly painted. Signs and hardware that appear worn or faded must be replaced.

3. Advertising in a Retail Liquor Store

Stores may post interior advertisements for liquor that are compliant with administrative
rules and relevant statutes. Signs, displays, and fixtures must not be readily visible from
outside the store or obstruct another distiller’s product. If the agent chooses to allow
signs and displays in a retail liquor store, each manufacturer, wholesaler, distributor, or
distillery must be given a reasonable opportunity to advertise. The Commission retains
the right to remove any sign or display it finds objectionable or are inappropriate for use
in a retail liquor store.

Agents are not required to order distilled spirits for use in a display, sweepstakes or
promotion. Empty case boxes may be used, if necessary.

a. Signs and Displays

The Commission allows manufacturer, wholesaler, distributor, and distillery displays that
advertise or display the entity’s product in conjunction with the approved items described
in OAR 845-015-0143. Displays and fixtures that have a function besides advertising or
displaying the entity’s product are not allowed.

When the total value of the sign or display is $500 or more, the item:

 Can only be loaned to the retail sales agent.

 Must be clearly marked as the property of the manufacturer,
wholesaler, distributor, or distillery.
 Must be marked with the date the loan begins, and can only be loaned for a
maximum of 90 days per calendar year. At no time can a loan period be more
than 90 consecutive days.

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A manufacturer, wholesaler, distributor, or person representing a distillery can only
have one such sign or display ($500 or more) at a time in any one liquor store. The
value of a sign or display is the actual cost to the supplier who initially purchased it.
Transportation and installation costs are excluded.

Displays and signs may be removed by the manufacturer, wholesaler, distributor, or a

person representing a distillery. Retail sales agents may dispose of old and unused
displays and signs, but retail sales agents must not use these items for personal or
business gain.

b. Sweepstakes and Premiums

A sweepstakes, defined by rule, is a contest for prizes not prohibited by law and offered
by a manufacturer or a person representing a distillery.

A sweepstakes offer must not require the purchase of liquor in order to receive a prize,
merchandise or other thing(s) of value, unless the manufacturer or distillery
representative donates the prize or merchandise to a charitable cause or community
non- profit entity. A sweepstakes participant may complete an entry blank at a retail
liquor store, but a person representing a manufacturer or distillery must draw the entry at
the end of the promotion and contact the winner. Any sweepstakes or premium must be
delivered to the winner at a location other than a retail liquor store. Retail sales agents,
liquor store personnel, commission staff or their immediate family living in the same
household cannot participate in a sweepstakes.

A premium is an item, offered to promote a product, which a person may order from a
manufacturer or person representing a distillery. Examples of a premium include t-shirts,
watches, and personalized bottle labels. A person may pick up an order form for a
premium at a retail liquor store, but the item must be delivered at a location other than a
retail liquor store.

Agents may not request, accept, give away or remove sweepstakes or premium items
from the store at any time or otherwise use the items for personal or business gain.

c. On-Packs

Any item approved by the commission that is attached to or packaged with a distilled
spirits product is called an on-pack.

When an on-pack is offered, the on-pack item must not be removed or sold separately
from the original bottle unless directed by OLCC. Unless an exception is approved by
Commission staff, on-packs of liquor must: not exceed two 50 ml per original bottle; not
be a size that has a current listing; and can only be attached to original bottles that are
750 ml in size or larger.
Agents may not request, accept, give away or remove (unless directed by OLCC) on-
packs at any time or otherwise use the items for personal or business gain.

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 3-F. BUSINESS LICENSE AND NAME

1. Business License

Cities and counties do not require a business license for the sale of distilled spirits, but
they may require a license for related items. Agents should contact city and county
offices to be sure they comply with local licensing requirements.

2. Business Name

If using a business name other than their own name, agents are required to register the
assumed business name with the state Corporation Division. An agent’s business
name must not include these words: Liquor, OLCC, State, or Distilled Spirits.

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 3-G. SUPPLIES PROVIDED BY OLCC

OLCC supplies certain forms and envelopes to assist in the monitoring of liquor inventory
and revenue. Agents must use these forms. OLCC also provides certain in-store signs
and product signs (special, close-out, etc.) designed to assist customers. Signs may be
ordered from the OLCC mailroom by email (agent.supplies@oregon.gov) or by using a
Supply Requisition form located on OLAS.

1. In-Store Signs

These informational signs must be displayed prominently in all stores.

At the main entrance:

No Minors (decal) Hours of Operation Holiday Signs

No Smoking or Vaping Within 10 Feet At the sales counter:
Pregnancy Warning Sign Drugs and Medicine Warning

These informational signs may be displayed:

Acceptable ID Minor/VIP
Check Acceptance Policy Shoplifting

OLCC periodically distributes other signs and information to be placed in stores.

2. Price Labels

Each shelf position must be labeled with the current item price. Missing or worn labels
may be ordered by emailing a list of code numbers (Example: 0129B) to
OLCC.RetailServices@oregon.gov. OLCC automatically sends shelf price labels for new
items and price changes.

Self-service stores not using point-of-sale computer system must price each bottle with
the correct monthly price. When a price change occurs, remove the old label before
repricing the bottle. OLCC does not supply pricing materials other than shelf labels.

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 SECTION 4.
SALES AND REVENUE

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 4-A. REGULATING LIQUOR SALES

The sale of alcoholic beverages is a serious responsibility, regulated by laws to protect

against abuses. It is against the law to sell alcohol to a person who is: under 21,
furnishing alcohol to minors or visibly intoxicated. Local ordinances may prohibit
consumption of alcohol in public (street corners, parks, etc.). These sales must be
refused while being careful not to violate the rights of a customer.

The law also requires that individuals selling alcohol must check identification (ID) of
anyone who appears younger than 26.

1. Types of ID
Agent must follow ORS 471.130 regarding acceptable forms of identification. The
following are acceptable types of identification:

i. Any valid United States or District of Columbia issued driver license

ii. A valid Oregon identification card issued under ORS 807.400 or a valid
ID card with a photo, name, date of birth, and physical description issued
by:
 another state
 District of Columbia
 Puerto Rico
 Guam
 Northern Mariana Islands
 United States Virgin Islands, or
 American Samoa
iii. A valid ID card issued by a federally recognized Indian tribe with
photo, name, and date of birth.
iv. A valid United States Military ID card
v. A valid Passport or Passport Card
vi. A valid NEXUS or SENTRI card

Expired ID IS NOT
Considered Valid ID

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 Oregon driver licenses issued to a Oregon driver license issued to
person 21 and older. a person younger than 21.
Issued Beginning 2019 Issued Beginning 2019

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 A valid interim (temporary paper) Oregon motor vehicle license or an Oregon ID is considered a lega

Interim cards issued beginning in 2019 are printed on blue paper. They hold the same data as the fin

Oregon driver licenses issued to a person 21 and older.

Oregon driver license issued to a person younge

Issued 2019 and Before

Issued 2019 and Before

Oregon driver license issued to a person younger than 21. The pictu

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2. Tips on Valid Identification

Since the law requires sellers of alcohol to check ID of anyone who appears younger
than 26, below are tips to help an agent establish a routine to verify the document is
valid, unaltered and belongs to the presenter.

Touch the ID Look at the ID Ask About the ID

Ask the person to provide Visually inspect the ID for While holding the ID, ask
their ID so it can be the following: the person to state their:
examined for signs of
 Date of Expiration -  Address
tampering. If the ID is in a
Expired ID is not
wallet, ask for it to be
acceptable.  ZIP Code
removed.
 Date of Birth (DOB) - Middle Name
By running a finger over 
Is the person 21 or
the ID, it may detect: older?  Date of Birth
 Raised edges  Photo - Does it look
around photo like the person
presenting the ID?
 Altered birth date, Have the person:
expiration date or  Font Type - Do all the
"Under 21 Until" letters and numbers
date appear the same?  Show a second
piece of valid ID if in
 Bumpy surfaces by  Height and Weight - doubt about the first
the picture People can lose or ID
gain weight, but the
 Irregular lamination
height should be
 Obvious cuts or consistent.  Sign a piece of
slashes paper and compare
 Printed information the signature to the
 Unusual thickness on the back – Oregon ID
and quality and most states have
printed information on
the back.

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3. Refusing Illegal Sales

Refusing illegal sales of alcohol is a key responsibility while working in a liquor store.
Agents must train store personnel on the responsible sales of alcohol and how to apply
that training to make legal sales. Periodic meetings throughout the year should be
conducted with all store personnel on the topics of minors attempting to purchase, signs
of visibly intoxicated persons, tips on refusing illegal sales and penalties for making
illegal sales.

Use the following tips to assist in refusing illegal sales:

a. Minors

Minors come in all shapes and sizes and may attempt to deceive store personnel to
obtain alcohol. Keep in mind, minors may alter their look or act differently in an attempt to
purchase alcohol. However, appearance and behavior cannot be the only factors in
determining age.

Appearance Behavior

► Minor males may ► Some minors

have facial hair, may appear
bald or shaved nervous or may
heads not make eye
contact
► Minor females
may wear ► Other minors will
makeup be very
confident, make
► Other minors may
eye contact and
have smooth or
lie about their
unlined faces
age
► Minors may dress
in mature clothing

In an attempt to purchase alcohol, minors may use false ID or approach someone who is
21 or older to make the purchase, known as "shoulder tapping". Another scenario occurs
when a vehicle full of people send in a person 21 or older to make a purchase. There are
many other ways minors may attempt to purchase alcohol and if store personnel suspect
an ID is false or altered, are not sure or unable to confirm if the person is 21 or older or
believe the alcohol could go to minors, they must REFUSE THE SALE.

Agents shall refuse to serve disorderly, disruptive, or abusive persons and call the
police if they do not leave the store.

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b. Visibly Intoxicated Persons

Selling alcohol to a visibly intoxicated person (VIP) is against the law. Agents must train
store personnel on the possible signs of intoxication and how to apply that training to
make legal sales. Visible intoxication is intoxication that store personnel can see. If store
personnel can tell by looking at a customer that they have been drinking or using legal or
illegal drugs, the person is visibly intoxicated.
Below are tips to assist in determining if a person may be visibly intoxicated.

Some Signs of Intoxication Observe and Interact

NOTE: One sign alone could be a disability. For example, slow speech may be a medical
condition
► or walking
Slurred abnormally may be a physical
speech When adisability. Most of
person comes the
into time
the a watch
store,
combination of signs indicates intoxication.
► Bloodshot, glassy eyes how they move around the area. Are they:
4. Tips►onUnkempt
Refusingclothing
Illegal Sales ► Unsteady

► Mussed
Below are hair steps to refuse a sale after
recommended ► Using fixtures aorperson
determining displays to assist
is either
under 21, furnishing alcohol to minors, visibly intoxicated, or known to drink in public.
► Difficulty handling money in
or making change standing
► Difficulty standing up ► Swaying, staggering or stumbling

► Swaying, staggering, ► Falling down

stumbling or falling
Does the person have:
► Difficulty remembering
► Bloodshot or glassy eyes?
► Speaking loudly, then
quietly ► Ungroomed appearance?

► Argumentative ► Trouble handling money, keys or

other things?
► Slow response to
questions or comments
By conversing with a person and asking
► Rambling train of thought them an open-ended question it may assist
► Depressed/crying/moody in listening for:
► Thick or slurred speech

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 a. Remove the product from the counter.
b. Be calm and polite - People are generally more cooperative when treated
with respect.
c. Be tactful - Accusing a person of being intoxicated or breaking the law
could escalate the situation.
d. Be discreet - Speak softly in an effort to not embarrass the person in front of
other customers.
e. Act confident and be firm - This will indicate to the person they can't
persuade the agent or other store personnel to change the decision.
f. Politely move on to the next customer - The person will see that the decision
is final.

5. Penalties for Illegal Sales

Selling alcohol is a serious responsibility as it is a legal drug that is available only to

individuals 21 or older. Alcohol is a leading cause of death among young people. If an
agent or store personnel sell alcohol to a minor or visibly intoxicated person, they can be
held responsible for liabilities, damages or death from an alcohol-related accident.

Store personnel can receive the following penalties for selling to a minor:

► First sale - Be convicted of a Class A Violation with a fine

► Second sale - Receive up to $860 fine

► Third sale - Be convicted of a Class A Misdemeanor with a fine not less than
$1,000
► Fourth sale - Receive the most severe punishment of being convicted of a
Class A Misdemeanor and a fine of not less than $1,000 and not less than 30
days in
jail.

A Notice of Violation is issued to an agent if an illegal sale of distilled spirits occurs.

There may be other fines or penalties based on the jurisdiction that reviews the illegal
sale.

6. Non-Discrimination

Agents shall not refuse service based on a person's race, religion, national origin,
sex, sexual orientation, marital status, or physical or mental capability. The liquor
store is a public place subject to the laws that protect individuals from discrimination.

7. Customer Requests to Refuse Service

When a person asks a store not to sell liquor to someone they believe is an alcoholic or
a problem drinker, the agent or store personnel must honor the request only when the
store has a copy of a court order that prohibits the person from purchasing alcohol.

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8. Neighborhood Livability
Agents should monitor the outside of their businesses for the following types of behaviors
and activities:
● Public drinking/drunkenness ● Fights, harassment
● Alcohol or related litter ● Sale/use of drugs
● Public urination ● Trespassing
● Obtrusive or excessive noise
Such behaviors and activities can impact the success of an agent’s business. Agents
must develop and implement a plan to correct problems created by inappropriate
customer behavior in and around the store.
9. Training on Legal Sales of Alcohol
Agents are required to train all current store personnel and any new hires on the
responsible sales of alcohol prior to their first sale of alcohol.
a. Required Training for Store Personnel
OLCC has produced the brochure “What Every Store Clerk Needs to Know About Selling
Alcohol” and the video “It’s Your Job” located on youtube.com at
http://www.youtube.com/watch?v=5xBtAD1CtVE to assist store personnel to make legal
sales of alcohol. Agents may obtain brochures from OLCC.
Responsible Sales Training Program Requirement
Agents shall utilize the below four step program or a different training process that
meets or exceeds the OLCC approved seller training program when training all store
personnel who sell alcoholic products.
▪ All store personnel who sell alcohol or tobacco products must read the brochure “What
Every Store Clerk Needs to Know About Selling Alcohol,” complete the alcohol selling
quiz and view the video “It’s Your Job.”

▪ All store personnel sign and date the brochure “What Every Store Clerk Needs to Know
About Selling Alcohol,” complete the alcohol selling quiz, and sign the appropriate
columns on the Responsible Sales Training Log acknowledging they have completed the
brochure and viewed the video “It’s Your Job.”

▪ Agents issue a Responsible Sales Training Verification form to all store personnel once
they have read the brochure “What Every Store Clerk Needs to Know About Selling
Alcohol,” completed the alcohol selling quiz and viewed the video “It’s Your Job.”

▪ Agents are required to retain signed brochures, completed alcohol selling quizzes,
the Responsible Sales Training Log and a copy of the Responsible Sales Training
Verification forms on file at the store.
The above Responsible Sales Training Program meets the standards of OAR 845-009-
0150 as an Approved Seller Training Program and store personnel may receive reduced
penalties from a court of law if they have been cited for a sale to a minor.
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Upon request, liquor agents must present all responsible sales training documentation
for all store personnel to OLCC staff (i.e. district manager, inspector).

b. Enhanced Training Due to an Illegal Sale

If a distilled spirits sale to a minor or visibly intoxicated person occurs, the following will
be required over the course of one year once notified by OLCC:
●
At a minimum, hold quarterly meetings to discuss responsible sales of
alcohol regardless of whether the original clerk who sold is still employed at
the store.

Each quarter, one of the following documents must be read or viewed by all
store personnel:

 The brochure “What Every Store Clerk Needs to Know About

Selling Alcohol” and complete the alcohol selling quiz
 The video “It’s Your Job” on youtube.com
 The brochure “Age Verification”
 The brochure “Refusing Illegal Sales of Alcohol”

Even though store personnel have previously read “What Every Store Clerk
Needs to Know About Selling Alcohol,” completed the alcohol selling quiz, and
viewed the video “It’s Your Job,” store personnel are required to view the video
or read and discuss one of the brochures during each meeting.
●
In addition to the Responsible Sales Training Log from section (a.) above a
separate Responsible Sales Training Log must be initiated and maintained
to ensure compliance with the enhanced training requirement.

10. Minor Decoy Program

A liquor agent’s business is subject to a minor decoy visit without any notice. OLCC and
local law enforcement agencies may visit the store in an effort to measure an agent’s
compliance with state liquor laws.

In accordance with ORS 471.430, the OLCC and local law enforcement agencies may
use minor decoys (under the age of 21) in an attempt to purchase alcohol from a store.
Minor decoys appear under 26 years of age, will not lie about their age and will produce
their own, valid identification if asked. As required under OAR 845-009-0200(7), if an
agent or agent's employee obtains and holds a minor decoy's identification, then it must
be returned upon request of law enforcement or an OLCC representative. Failure to do
so could result in a violation of ORS 162.247, Interfering with a peace officer (police
officers and OLCC inspectors are classified as peace officers) or ORS 164.043, Theft in
the third degree.

The Commission requires an agent and store personnel comply with the law, be
courteous and fully cooperate with police officers or OLCC inspectors conducting decoy
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operations.

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If an agent or store personnel sells alcohol to a minor decoy, the seller is subject to
administrative or criminal sanctions for illegal sale to a minor, or both. The agent usually
receives a Notice of Violation and the person who sells is cited into criminal court. If store
personnel sold alcohol to a minor and will continue employment in a position that sells
alcohol, the store personnel who sold must complete an approved seller training program
within 45 days of notification by Retail Services. Agents will receive and be required to fill
out and submit to OLCC an Alcohol Education Verification form and fee when applicable.

OLCC’s goal is to help agents and store personnel prevent illegal sales of alcohol to
minors. If agents or store personnel would like training in checking identification, they
may contact the nearest OLCC regional office.

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 4-B. SECURITY POLICIES AND PROCEDURES

Agents are responsible for the security of state funds and liquor inventory in their
custody. They are eligible for relief from losses if they exercise reasonable care to
prevent theft of cash or inventory. Agents are liable for cash and inventory that
disappears with no signs of forced entry or robbery.

1. Security Policies

Agents and store personnel must:

Never endanger themselves or others in an attempt to protect state funds or property.

Never keep any weapon in the store or carry a weapon when depositing state funds in the bank

Always employ sufficient store personnel to maintain the required security procedures at all tim

Lock doors and windows when not in use.

If repeated security issues occur, discuss prevention with the district manager.

2. Fidelity Bond

OLCC reports all losses or claims due to suspected illegal activity to the Risk
Management Division, Secretary of States Audits Division and the Oregon State Police.
Losses or claims due to suspected illegal activity over the $10,000 deductible amount
may be eligible for reimbursement from the fidelity bond.

The agent is responsible for reporting all dishonest acts by store personnel and must
contact their district manager as soon as they suspect theft. The agent must
immediately submit a written explanation to Retail Services specifically detailing the loss
and steps taken to mitigate further losses. When an audit is performed and a shortage
occurs due to losses from theft by store personnel, the agent must reimburse OLCC
within 30 days of notification.

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 Although the bond is to protect the state, it might benefit an agent, under the following
conditions imposed by the bonding company:

1. The agent immediately notifies OLCC in writing of the potential loss.

2. The agent has documentation that proves store personnel stole or embezzled
state money or property under the agent's control.
3. The agent proves they were not involved in the fraudulent or dishonest act.
4. The agent notifies the police and cooperates with the authorities to prosecute
the individual.
5. Upon commencement of prosecution of the individual, the agent furnishes the
documentation requested including verification of the loss, the police report
and correspondence with the District Attorney.

If these conditions exist, the insurance company should pay the loss (minus the
deductible) and seek restitution from the dishonest individual. The agent is responsible
for the deductible. The coverage applies only to state funds or property, not the personal
funds or property of the agent.

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 4-C. 190 PROOF
No reference to 190 proof grain alcohol is allowed in the retail selling area. This
product must be stored in the stockroom or under the checkout counter. Customers
must not be able to see this product when visiting a store. Make legal sales to
customers who request the product.

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 4-D. AGENT’S
1. Compensation

Prior to the start of each biennium, OLCC creates a forecast of projected sales as part of
the state budget process. In the budgetary process the legislature establishes an
authorized average payout rate and multiplies the forecast to determine the maximum
amount of compensation to be paid for the biennium. The approved fund is used to pay
agents for their retailing services. This rate is used solely for setting the budget limitation
and is not intended to be the actual commission rate for any agent.

Actual compensation for an individual agent is based on a Commission approved

compensation formula. Based on the type of store, exclusive or non-exclusive, the agent
will receive a fixed base allowance plus a variable sales commission. It may be
necessary to adjust the variable commission rates upward or downward when total
actual sales from all agents across the state do not match forecasted sales. If actual
sales are higher than forecasted, the variable commission rates will need to decrease
unless additional limitation is approved by the Legislature. If actual sales are lower than
forecasted, the variable commission rates will need to be adjusted to a level that will
maintain the legislatively approved average payout rate. The OLCC must adjust the
variable rates in order to be sure that it only disburses an average of the authorized
payout rate on liquor sales by the end of the biennium as mandated by the legislature. If
forecasted liquor sales from all agents exceed initial projections, the OLCC will ask the
Emergency Board to increase the Store Operating Expense fund proportionately to
maintain the average system wide payout rate.

OLCC does not and cannot control the average payout rate set by the legislature and
whether the Emergency Board approves or disapproves an increase to the commission
fund. Contact Retail Services for the current legislatively approved compensation rate.

NON-EXCLUSIVE AGENT COMPENSATION

Fixed Base Allowance 14.25% of first $10,000 of monthly sales
Variable Sales Commission
Two different variable rates are paid, one rate for consumer sales and another rate for licensee sales

Individual exclusive agents may participate in a 457 deferred compensation plan through the Oregon

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 EXCLUSIVE AGENT COMPENSATION
Fixed Base Allowance
Store Class/Annual Sales Fixed Base
I Up to $209,999 14.25% of the first $10,000 monthly sales
II $210,000 - $449,999 $1,660
III $450,000 - $749,999 $1,920
IV $750,000 - $1,049,999 $2,348
V $1,050,000 - $1,649,999 $2,440
VI $1,650,000 and up $2,700

Variable Sales Commission

Two different variable rates are paid, one rate for consumer sales and
another rate for licensee sales in addition to the fixed base allowance.
These variable commission rates may change in accordance with
provisions enacted by the OLCC Commissioners and any other law
requirements. The variable rate is subject to change as needed. Agents will
be notified of any adjustments in the variable rate.

Individual exclusive agents may participate in a 457 deferred compensation plan

through the Oregon Savings Growth Plan (OSGP). OLCC will match up to $150.00
per month in contributions made by the agent. Additional contributions are available
for certain age groups. Further information is available at
www.oregon.gov/pers/OSGP.

Payment Options

Agents will receive their compensation by direct deposit. OLCC will make deductions
from an agent’s monthly compensation which might include, but are not limited to, bank
card fees, unpaid audit shortages, unpaid returned checks, unpaid deposit errors, and
deferred compensation. When an agent resigns, final compensation will be paid after the
final audit has been certified correct and any deductions have been made. Final
compensation will be paid in the normal cycle based on the month in which the last day
of business for the outgoing agent occurred.

Agent’s monthly compensation payment statements are available online. Contact Retail
Services for assistance in accessing and viewing these statements. Agents will receive
a 1099-M statement for all compensation earned throughout a calendar year.

Agents are paid by the last day of the month after the month worked, based on sales
during the month worked. Example: The February 28 payment is for work performed in
January, based on January sales.

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Note: Prior to August 2000, some agents elected to be paid at the end of the month for
the work performed that month, based on sales for the prior month (e.g., March 31 check
is for work performed in March, based on February sales). Agents paid using this method
are paid on a compensation advance basis which will be adjusted in the final full month of
work. There are still some agents paid under this method, known as “Schedule A” agents.

2. Earned Advance Option

Exclusive agents have the option of receiving two compensation checks per month. The
"earned advance" option pays base compensation about two weeks earlier than the
regular compensation payment. They receive the balance of their compensation by the
end of the month. Exclusive agents interested in participating should contact Financial
Services for further information.

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 4-E. FINAL CONSUMER TRANSACTIONS

Customer service skills, application of the law, and fundamental accounting procedures
must be utilized in the following transaction procedures.

1. Sales to Final Consumers - Generally

Definitions:

“Final consumer” means an individual who is at least 21 years of age taking

possession of distilled spirits for personal or social use, and not for resale.

a) Orders.

Retail sales agents may accept orders from final consumers for distilled spirits
only when the store is open for business and may accept them:

 In-person; or
 Telephonically; or
 Electronically.

b) Payment.

Agents should not accept payment telephonically. Retail sales agents may accept
payment from final consumers for distilled spirits only when the store is open for business
and may accept it:

 In-person and inside the store;

 In-person at a location that is within 100 feet of the boundary of the store;
 Electronically, subject to:
o Agents wanting to use an electronic method of accepting payment other than
the Commission approved bank card system must obtain written permission
from the OLCC before using such a method.

c) Delivery.

Retail sales agents may deliver distilled spirits to a final consumer:

 In the store;or
 At a location that is within 100 feet of the boundary of the store, or
 To a resident of Oregon after purchased in-person at the store. Agents must use
an approved for-hire carrier when shipping to an Oregon resident. An updated
list may be obtained through the web address:
http://www.oregon.gov/OLCC/docs/liquor_license_and_license_process/approved_for_hire_carriers.pdf

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  To a resident of a state other than Oregon after purchased in-person at the
store only in accordance with the laws of that state.

d) Delivery requirements are specific to checking identification and

visibly intoxicated persons.

 Prior to an individual receiving the distilled spirits, verify by using only

identification authorized by ORS 471.130 or OAR 845-006-0335 that the
individual receiving the distilled spirits is at least 21 years of age.
 Prior to an individual receiving the distilled spirits, verify that the individual
is not visibly intoxicated at the time of receiving the distilled spirits.

e) Additional information regarding the sale of distilled spirits to a final consumer:

 Agents must sell the item for the current monthly price set by OLCC and
may not add on or charge any other fees.
 Agents must accept only United States currency, checks, United States
traveler’s check, cashier’s check, money order, or approved bank cards as
payment for distilled spirits. Stores using a Commission approved bank card
system for processing card sales can only accept VISA, MasterCard,
DISCOVER credit and debit cards for consumer sales.

 Businesses holding any license issued by the Commission are not allowed
to use the Commission approved bank card system for any purchase
relating to the licensed business, including non-liquor items.

 Agents must record all liquor sales at the time of purchase on a

computerized cash register or manually.
 Agents must give the customer a receipt upon request.

2. Refunds and Exchanges

Consumer customers may return sealed and undamaged merchandise current in the
product line for a refund or exchange.

Occasionally, an opened bottle may be returned if the customer has a valid reason.
Some examples may include foreign matter inside a bottle, solidification, or bad taste.
Store personnel should use good judgment in accepting opened bottles. Obtain the
customer’s name and phone number and attach that information to the returned product
in case any follow-up is necessary. Customers who abuse the open bottle return
process may have their return privileges revoked.

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If a store has a POS system, it is important to ring an exchange through the register to
keep accurate inventory. Agents must accept legitimate returns or exchanges as follows:

a. Refund or exchange at the purchase price if the customer has a receipt.

Without a receipt, refund or exchange at the lowest price of the product in
the past 60 days. If the product was purchased through the state bank card
system, the refund must be processed on the card used for the original
transaction (see section 8. Bank Card System section (g.)).

b. If the return creates a monetary gain or loss, complete a Refund Report

located on OLAS. Submit the original with the weekly Store Sales Report. Give
one copy to the customer and retain one copy for store records.

3. Cash Handling Procedures

Agents must maintain proper register or cash drawer security. This includes opening the
drawer only when making a sale and shutting the drawer between sales transactions.

Drawer contents must be at a minimum. Under normal circumstances this means

keeping contents to less than $400 and removing surplus cash from the drawer every
hour.
Checks and other negotiable items must be removed periodically during business hours.
Failure to follow these procedures may result in denial of relief for loss of funds.

Surplus cash and checks must be kept in a locked safe. A safe set on "dial lock" is not
locked. If an agent does not have a safe, surplus cash must be kept in a locked master
cash drawer or a locked container hidden in the back room. The container must be too
large to be concealed on a person.

4. Personal Check Acceptance

Agents may accept personal checks from consumer customers as a form of payment for
distilled spirits.
Agents have the option of not accepting personal checks from consumer customers only
if the store accepts bank cards using PCI-DSS compliant equipment discussed under
section 7.

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 Personal Check Acceptance Policy (Payable to OLCC)

a. Accept only checks made payable to OLCC and:

Imprinted with name, address, and account
number For exact amount of purchase
Properly dated
Free of alterations

b. Personal checks must not exceed $200.00

c. Personal checks must be accompanied by a valid driver's license with a

photo or valid DMV Identification card with photo, name, date of birth and
physical description. Verify that the address and signature on the driver’s
license matches the information on the check. Verify the license photo.

d. Endorse the back of the check with the rubber endorsement stamp
provided by Financial Services.

Note: Replacement endorsement stamps must be ordered through Financial

Services or the agent will be responsible for any cost from an outside source.

e. Customers who write bad checks will lose check writing privileges.

Personal Checks (Payable to Agent’s Business)

a. Agents participating in the EFT deposit option must have personal

checks payable to the agent’s business.

b. Agents will assume full responsibility for collecting on any payment declined
by the bank.

5. Returned Checks

This section only applies to agents using in-person bank depositing.

Agents are responsible for collecting on all returned checks for which the bank has
declined payment. When a check is returned, it is sent to the State Treasury and then
routed to OLCC. Financial Services invoices the check to the liquor store that accepted it.
When agents are invoiced for a returned check, they should contact the customer for
reimbursement. Reimbursement payments for distilled spirits are considered State funds
and must be deposited into the State Treasury account within one business day of
receipt on the next banking day. Agents may only collect the invoiced amount from the
customer. Additional fees added by an agent are not allowed.

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When making a deposit to cover one or more returned checks, agents should be sure to
write the name and the invoice number on a deposit slip so they have a record of the
transaction. Do not include any other daily deposits on this slip. Be sure to include the
invoice number and dollar amount on the Store Sales Report.
Failure to meet the Commission’s deposit requirements may result in a Letter of Warning
or a Notice of Violation. Financial Services will deduct any unpaid invoices from
compensation.

6. Traveler’s Checks

Agents may accept only U.S. traveler’s checks at face value like cash. Store personnel
must have the check holder countersign upon presentation even if the check has already
been countersigned. If the counter signature appears different from the pre-signature,
ask the customer to sign again on the reverse side of the check and request
identification.
The check can be accepted if store personnel are satisfied with both signatures and the
identification.

Agents with questions about traveler’s checks, or doubts about the authenticity, should call for c

American Express Travelers Checks 1-800-525-7641

MasterCard/Thomas Cook Travelers Checks 1-800-223-7373
VISA Travelers Checks 1-800-227-6811

The companies will issue an approval code that will assure the check is covered.

Traveler’s checks should be listed on the agent’s deposit slip along with other checks.

7. Payment Card Industry Data Security Standards (PCI DSS)

All merchants are required by Payment Card Industry Data Security Standards (PCI
DSS) to safeguard consumer bank card information. OLCC expects agents to be familiar
with and adhere to and train staff on bank card industry best practices for handling
transactions. OLCC requires agents using the state bank card system to understand and
comply with PCI DSS including, but not limited to, storage, retention and disposal.
Complete information regarding PCI requirements can be found at
www.pcisecuritystandards.org.

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a. Reporting

As directed by Retail Services, agents must annually complete a PCI Self-Assessment

Questionnaire (SAQ) to validate compliance with the standard and an Attestation of
Compliance (AOC) to confirm the validation.

 Stand-Alone Analog Terminals

Agents with stand-alone analog (dial-out connection) terminals must complete and
submit PCI SAQ-B and the AOC in accordance with instructions from Retail
Services.

 Stand-Alone High-Speed Terminals

Agents with stand-alone high-speed (DSL, cable or IP-based connection)

terminals must:

1. Complete and submit PCI SAQ-C and the AOC in accordance with instructions
from Retail Services.

2. Undergo quarterly network scans at their expense to ensure the integrity of

their network. Copies of reports from scanning vendors must be submitted to
Retail Services upon request.

 Integrated Processing

Agents who elect to utilize an integrated payment application are liable for fines
and penalties related to a security breach on their networks and will be required to
sign an amendment to the Retail Sales Agent Agreement accepting that liability.
Agents whose payment application is integrated with their POS system must:

1. Complete and submit PCI SAQ-D and the AOC in accordance with instructions
from Retail Services.

2. Undergo quarterly network scans at their expense to ensure the integrity of

their network. Copies of reports from scanning vendors must be submitted to
Retail Services upon request.

3. Contract for constant and continuous network monitoring by a Qualified

Security Assessor approved by the PCI Security Standards Council. The
contract must include a provision for regular reporting to OLCC and specific
incident reporting to OLCC. This provision will be at no cost to the
Commission.

Agents are required to maintain a PCI DSS secure network. Upon notification of
non-compliant SAQs or quarterly network scans, agents shall submit a
remediation plan to OLCC, including timelines for corrective action. Agents must
correct any vulnerable areas in the network immediately to mitigate the risk of a
security breach.

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Agents using the state bank card system must notify Retail Services prior to making any
changes to their payment application or bank card processing method and prior to
changing POS systems and vendors.

Failure to meet the reporting deadlines set by the Commission can result in a Letter of
Warning or a Notice of Violation and suspension of access to the state bank card
system. Failure to take immediate corrective action to mitigate the risk of a security
breach or failure to strictly adhere to the requirements of PCI DSS can result in
disciplinary action up to and including termination of an agent’s agreement.

b. Information Security Policy

Payment Card Industry Data Security Standards Requirement 12 requires that all
merchants maintain an information security policy. This information must be distributed to
and annually reviewed with all personnel. Agents and store personnel must understand
and comply with this requirement. An agent’s information security policy must include, at
a minimum, the following points.

Policy specifics for agents:

 Use of technologies such as store email and internet should be limited

to authorized personnel.
 Agents must ensure the timely and effective handling of all situations arising
from a security breach, including implementation of the Security Breach
Response Plan.

Transaction processing specifics for all personnel:

 All personnel must understand the importance of cardholder data security.

 Do not accept a bank card if the presenter is not the bank-authorized
cardholder; cardholder is defined as the person to whom the card was issued.
 US Bank policy requires that cards are signed by the cardholder. If a card is
unsigned or is unsigned and uses language similar to “see ID,” the card must be
signed immediately and the signature must be compared to the signature on a
piece of valid ID before completing the transaction. Agents who accept
unsigned bank cards are liable for chargebacks in the event of fraudulent
transactions.
 If voice authorization is necessary do not allow the card to leave the
cardholder’s line of sight. Place the call to Merchant Services in the customer’s
presence.
 Do not make a written copy of any information, such as account number,
expiration, or security code (CCV). If a manual imprint of the card is required,
then be sure to secure the imprinted copy in a locked cabinet or safe.
 Do not write down any personal information, such as phone number, address
or driver’s license number for use in conjunction with a bank card transaction.
 Never use email or other such technology to send sensitive
cardholder information.
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  All liquor transactions must be made in-person by the cardholder. Payment
for liquor may not be made by phone, internet, mail, etc.

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Specifics on information security can be found at the PCI website:
www.pcisecuritystandards.org.

c. Bank Card Security Breach Response Plan

In the event of a breach in bank card data security, agents must immediately take the
following steps:

1. Contain and limit the exposure of cardholder information:

 Do not access or alter compromised computer systems or terminals (e.g.

do not log on under any circumstances; do not change passwords).
 Do not turn off compromised computer systems or terminals. Instead
unplug the network cable to isolate equipment from the network.
 Preserve logs and electronic evidence.
 Monitor all systems with cardholder data.

2. Notify Retail Services first, or other parties as follows:

 If the breach is discovered during OLCC business hours (M-F 8:00 a.m. to
5:00 p.m.), notify Retail Services. Retail Services will contact the Office of the
State Treasurer (OST), which will coordinate communication and will alert US
Bank.
 If the breach is discovered outside normal OLCC business hours, leave a
voice message with Financial Services at 503-688-3856, and then contact US
Bank directly at 800-725-1243. Identify the store as a National Account under
the State of Oregon and provide your Merchant ID number. Advise the bank
representative that the store has experienced a merchant card breach and ask
that the event be reported to the Risk Department.
 Follow up with notification to Retail Services when business hours resume.

3. Investigate and report all information available as follows:

 Prepare a written record of all actions taken, including such things

as conversations conducted, contact names, and dates/times.
 Conduct a thorough investigation of suspected loss or theft of
cardholder information and the source and timeframe of the breach.
 Complete a Bank Card Security Breach Report (available on OLAS under
Reports/Liquor Store Reports/Forms) and email or fax to Retail Services
within two calendar days of the discovery of the breach.

US Bank will determine if an independent forensic investigation, compliance

questionnaire and vulnerability scan are required and notify OLCC. Agents will then be
instructed on how to proceed.

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8. Bank Card System

Agents using the state bank card system are required to follow all current US Bank
policies and procedures for credit and debit cards, except where superseded by
Commission written policy. Some of the procedures in US Bank’s Merchant Operating
Guide are incorporated into this Bank Card System section. For a full description of US
Bank’s procedures consult the Merchant Operating Guide at
www.merchantconnect.com/CWRWeb/pdf/MOG_Eng.pdf and Terms of Service at
https://www.merchantconnect.com/CWRWeb/pdf/TOS_ENG.pdf. Agents must ensure
store personnel are trained on the proper policies of accepting a bank card.

Failure to follow US Bank policies and procedures will result in the agent being
responsible for reimbursing the Commission for bank chargeback transactions. The bank
may revoke a store's card acceptance privileges. Failure to follow Commission and US
Bank policies and procedures will result in disciplinary action, up to and including
termination of an agent's agreement.

a. General Information

Liquor stores using the state bank card system are permitted to accept VISA,
MasterCard, DISCOVER credit and debit cards. In addition:

 Exclusive agents must allow only consumer customers to use the system for
both liquor and authorized related-item sales including lottery, to assure
professional customer service.

 Bank card transactions can only be for the exact amount of purchase of distilled
spirits and non-liquor items. Cash back is prohibited except in special debit
refund circumstances (see section g).

 The Commission will assess a monthly service fee for using the State bank
card system for non-liquor items. The Commission will deduct this non-liquor
item service fee from agent’s compensation. Stores may be required to provide
and certify to the Commission non-liquor item sales for fee assessment.

 Costs for installing and maintaining the bank card system are at the
agent's expense.

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b. Prohibited Bank Card Transactions

The following prohibitions apply to stores using the state bank card system unless
otherwise noted.

Agents, their family members and store personnel are not allowed to use the bank card
system to:

 Process credit or debit transactions using any bank card to increase, decrease
or adjust Commission bank deposits for any purpose (cycle counts, deposit
errors, etc.).

 Settle audit shortages or overages using any bank card.

 Process transactions involving other agents, their family members and

store personnel, except transactions for personal consumption.

Additional prohibitions include the following.

 Businesses holding any type of license issued by the Commission are

not allowed to use a bank card for any purchase, including non-liquor
items.

 Non-exclusive stores are not permitted to use the state bank card system for
sales at the adjunct business. Exception: Exclusive stores converted to non-
exclusive may be permitted to use the state bank card system for purchases of
liquor and non-liquor items. These stores will be required to report sales data to
Retail Services by the 5th of each month on a Commission approved form located
on OLAS. Data received will be used to calculate the bank card fee associated
with the sale of non-liquor item bank card sales (debit or credit card) to the total
bank card sales for the reporting month. Bank card fees will be deducted from
agent’s compensation.

 Stores may not use the state bank card system to cover a returned check, or
for cash back except in special debit refund circumstances (see section g).

 Stores may not release any card information or account numbers to

anyone except authorized OLCC or US Bank staff.

 Stores may not request phone numbers or addresses for card transactions
or verification.

No liquor store is allowed to:

 Establish minimum or maximum purchase amounts as a condition for

accepting cards.

 Impose any surcharge on card transactions.

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  Accept payment for liquor by phone, internet or mail order.

c. Authorized Card Signatures

A person may not authorize another individual to use their card for purchases. Be sure
the signature on the card matches with the one on the sales receipt. Also, any card
having two signatures on the back panel is invalid. For cards bearing a photograph of the
cardholder, ensure that the person presenting the card appears to be the same person
depicted in the photo.

Some card holders may write “see ID” in the signature box of the card. Bank policy
requires a merchant to request a valid piece of ID, have the card holder sign the back of
the card before completing the sale, and compare the signature on the ID to the
signature on the card and sales receipt.

d. Suspicious Transactions/Code 10 Authorization

If the agent finds the appearance of a card suspicious or if the behavior of the person
presenting a card is questionable, ask the customer for additional information. These
requests should be made in a conversational tone so as not to arouse customer
suspicion.

If the customer asks why the information is needed, the agent can inform the customer
that the information is needed to finalize the sale. If store personnel are still not sure
about the validity of the transaction, call the Voice Authorization Center and say, “I have
a Code 10 Authorization request.” Answer all questions and follow the operator’s
instructions.

e. Card Recovery

When an Authorization Center operator instructs the agent to confiscate a customer’s

card, they should do so only if the recovery can be done by peaceful means. Safety
comes first. If a customer becomes threatening or violent, return the card immediately to
the customer. Otherwise, refer the customer to the card-issuing bank for more
information.

f. Defective Cards

When a bank card terminal does not read the embedded chip or the magnetic strip on
any credit transaction, the agent can ask for another form of payment or will need to
enter the card number manually. The agent must manually imprint the card, if it has
raised numbers, onto the store copy of the receipt prior to giving the card back to the
customer. Imprinting the card proves to the bank the card was physically in the store
which may prevent a chargeback at a later date. If a card does not read electronically
and does not have raised numbers, refuse the card and ask for another form of payment.

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g. Processing a Return

To process a return on the state bank card system, the card and sales receipt from the
original transaction is required.

Keep in mind:

If a customer wants to exchange the original product for an item of the same dollar value,
the bank does not require a store to process a credit.

 Cash refunds are not allowed for merchandise purchased with a credit card.

 Refunds are not to be credited to any card other than the card used for the
original transaction. Refunds cannot to be processed on the state bank card
system when the original transaction was paid by cash or check.

If a debit refund does not process, consider the following:

 If the debit card used during the original transaction has a VISA or
MasterCard logo on the front, inform the customer the refund will need to be
placed on the credit side of their card.

 In some instances when refunding merchandise purchased on a debit card, it may

be necessary to refund cash. Cash will need to be refunded if the card does not
have a VISA or MasterCard logo and the refund cannot be done on the debit card.
After receiving the product back into store inventory, the agent should complete a
Refund Report. Have the customer sign acknowledging receipt of the cash.
Agents must submit a copy of the Refund Report with the Store Sales Report.

NOTE: Because of bank processing issues, an agent must process a

return through the Refund key. Never perform a Void.

h. Batch Settlement

All bank card transactions must be purged and sent to the State Treasury account for
each business day. This process is called “Batching” the system. A summary report must
be printed showing each transaction and a total for each card type. “GBOK” will print on
the report followed by a series of numbers indicating the settlement successfully
processed. If this code does not appear, a manual batch will need to be done before the
store opens for business. Submit the appropriate portion from each day’s summary report
indicating the grand total for the day with the Store Sales Report.

i. Retrieval Request

Occasionally, US Bank may require a copy of a card transaction to respond to customer

requests. Agents will need to be able to locate a transaction through a “date capture
reference number,” and supply a legible copy of the transaction. Agents must respond to
Merchant Services by the deadline specified on the retrieval notice, since a prompt
response is required to avoid unnecessary chargebacks.
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j. Chargebacks

A chargeback is a transaction the card issuer returns to the merchant because of a

dispute, error, fraudulent transaction, or other reasons. An agent will be held liable for
the full amount of all chargebacks. Financial Services will notify the agent of a
chargeback in the form of a deposit error invoice. Payment must be made within seven
(7) calendar days of the invoice or the invoice amount will be deducted from agent’s
compensation.
Chargebacks can be minimized by following OLCC and US Bank procedures to avoid
performing prohibited transactions.

k. Supplies

Agents using the state bank card system can order receipt paper for the bank card
terminals using the steps on the Supply Requisition form.

l. Bank Card Equipment

All US Bank card equipment remains the exclusive property of US Bank. Misuse or
modification of the equipment is not allowed and agents are financially responsible for
any damage. The equipment can only be used in conjunction with US Bank's card
program and must not be removed without Commission and US Bank approval. If bank
card equipment stops working, agents must contact US Bank Merchant Services for a
replacement.

m. POS Systems With Integrated Bank Card Processing

Stores with a bank card system integrated into a POS system are responsible for all
equipment costs, supplies and ongoing maintenance.

n. Service Interruption

If bank card service is interrupted, agents must minimize customer inconvenience by

doing everything possible to expedite the repair process. Credit card transactions can be
processed manually until service is restored:

 Contact merchant services for an authorization code on each credit

card transaction.
 Manually imprint the card onto a register receipt or a paper draft filling in
the authorization code and other appropriate information.
 Black out the card number on the customer copy, have the customer sign,
and verify the signatures match
 Enter the card information and amount when the machine is working. Do not
make a written copy of any information, such as account number, expiration, or
security code (CCV). Once the information has been entered, the register receipt
or paper draft must be secured in a locked file cabinet or safe for the appropriate
retention period.
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Note: If the sale and bank card transactions fall in different reporting periods, agents
should contact Financial Services for instructions.

o. Data Security

Agents must ensure all bank card information including transaction receipts, paper
reports and computer files are secure during the required retention period (18 months
after audit). At the expiration of the retention period, agents are required to shred or
incinerate receipts containing more information than customer name and five digits of the
bank card number. Paper reports or any other documents containing similar information
must be destroyed in the same manner after their retention periods. Agents are required
to limit access to such data stored in a computer with an internal bank card system.

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 4-F. FULL ON-PREMISES SALES LICENSEE TRANSACTIONS

Full On-Premises sales licensees (for purposes of this section, hereafter referred to as
licensee or licensees) receive a five percent discount from the current listed price on
distilled spirits. They can obtain a Temporary Use of Annual License for non-licensed
premises to use at special events or other locations. This licensee would also receive the
discount in these situations.

1. Sales

When a licensee purchases

Agents distilled
shall provide spirits:
the five percent discount to the following Full On-
Premises sales licenses
a. Record all sales each day, using a computer generated form or
manual Licensee Invoice
F-CATlocated on OLAS.
– Caterer license
F-COM – Commercial
Accept cash, licensee business
license check
F-CLU or use an approved ACH processor for
– Private
payment. club license
Businesses holding any–type
F-PC of license
Passenger issued
carrier by the Commission are
license
not allowed to useF-PL
the state bank card system for any purchase,
– Another public location license
including non-liquor items.
A temporary sales license (TSL) for use at special events that sell and serve
b. It is recommended
distilled that agents
spirits is not eligible check
for the every licensee invoice and order for
discount.
accurate prices and quantities and ask the licensee to verify the order to
avoid mistakes. Agents must ensure that the licensee signs all licensee
invoices legibly.

c. Keep the original licensee invoice for store records and provide one copy
to the licensee as a receipt.

Agents are required to provide OLCC with copies of signed, original licensee invoices
upon request.

Voided licensee invoices should be approved by the agent and retained.

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2. Acceptable Forms of Payment from a Licensee

Licensees may purchase distilled spirits by cash, paper business check or through an
Automated Clearing House (ACH) processor that has been approved by OLCC and
Oregon State Treasury. No business holding a license of any type issued by the
Commission is allowed to use the State bank card system for any purchase of distilled
spirits or non-liquor items.

a. Licensee Business Checks

Licensee Business Check Acceptance Policy (Payable to OLCC)

Payable to OLCC* Imprinted with the licensee’s business or tradename

Deposited daily Written for the amount of the purchase only
Free from alterations Properly dated (with date of pickup or delivery)

Personal checks cannot be accepted for licensee purchases. It is unlawful to cash licensee checks.

Licensee Business Checks (Payable to Agent’s Business)

Agents participating in EFT deposits will have the licensee make the check payable to the agent’s bus

Agents will assume full responsibility for collecting on any payment declined by the bank.

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b. Automated Clearing House (ACH) Payments

Agents who choose to accept this form of licensee payment will:

Be required to sign an addendum to their Retail Sales Agent Agreement.

Enter into an agreement with the approved ACH provider.
Comply with applicable National Automatic Clearing House
Association (NACHA) rules relating to the originator (OLCC) of an ACH
transaction (applicable rules located on OLAS).
 Pay for any costs related to accepting this form of payment
 Process and deposit payment for distilled spirit sales into the State
Treasury account.
 Comply with Financial Services reporting requirements which include
submitting the Licensee Liquor Purchasing report with the Store Sales
Report reflecting ACH payments, a Bank Activity report and an Invoice Detail
report from the agent’s ACH account indicating licensee purchases and
depositing information. Additional documentation may be required.
 Ensure the POS system can transmit licensee invoices in a batch file to a
third party ACH at the close of each business day in order to initiate invoice
payments to the State Treasury account from licensee ACH accounts.

Licensee invoices MUST be tendered and batched on the day the licensee takes
possession of the product.

Due to processing constraints, sales to licensees using an ACH payment

process are NOT allowed on Sundays or when a holiday falls on a Monday.

Agent may use a single invoice for liquor and non-liquor items, but the entire dollar
amount of the invoice will be deposited into the State Treasury account when invoiced
this way. Agents may choose instead to process two separate transactions so that the
payment for non-liquor item sales may be deposited into the agent’s own business
account and the distilled spirits sales will be deposited to the State Treasury account.

An agent’s failure to comply with these policies is a violation of the Retail Sales Agent
Agreement (RSAA), paragraph 31(d)(vii), in addition to any other remedy that may
apply. In lieu of termination of the RSAA, OLCC may revoke the agent’s privilege of
using an ACH form of depositing.

More information on ACH setup and processing is available on the Reports tab on
OLAS.

Licensees must not present NSF payments to the OLCC. A violation of this rule may
result in a fine or suspension of the license.

When a bank declines a licensee payment, Financial Services invoices the liquor store
for reimbursement.

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Upon receiving the invoice, agents must make every effort to collect funds within seven
calendar days by contacting the licensee.

If an agent collects a reimbursement payment, the licensee’s name and the invoice
Licensees
number mustare placed on aon
be written “Cash Only”slip
a deposit basis
so when
there two
is a or moreofdistilled
record spirit product
the transaction.
payments to OLCC have been declined within six months. OLCC will
Agents may not include any other deposits on this slip. Agents must deposit notify agents of
payment
licensees in theirTreasury
into the State area thataccount
have this restriction.
within A current
one business daylist of Cash Only licensees can
of collection.
be obtained on OLAS.
OLCC authorizes some agents in remote areas to bank less often, depending on their
Agents mustsituation.
individual not accept business paper
Reimbursement checks or
payments forprocess
distilledACH payments
spirits from “Cash
are considered State
Only” licensees until OLCC informs the agent that a licensee is in good standing.
funds and must be deposited into the State Treasury account on the next banking day.
These agents must follow the same deposit steps as agents who deposit daily.
When a licensee has been on Cash Only for six months and would like to start writing
paper
If an business checkstoorcollect
agent is unable restarton
using ACH payments,
a licensee the licensee
declined payment may
within theobtain
sevenadayletter
from
period, a letter must be sent to Financial Services describing recovery efforts and the
their bank stating the “checking or ACH account has been in good standing for
previous
detailingsixcollection
months.”attempts
The letter willany
and need to be
other on bank
relevant letterheadBe
information. with a contact
sure name
to include a
and phone number. Financial Services will review the letter and notify
copy of the invoice. Questions regarding any licensee non-payment may be directed agents and the to
licensee
Financialwhen they may
Services use other forms of payment.
at 503-872-5169.
3. Refunds and Exchanges

When a current licensee returns a small amount of sealed bottles of liquor (up to $500),
the agent should issue a credit for the returned bottles against a current licensee invoice.
Under normal circumstances this means the returned items do not exceed the overall
dollar value of the invoice before the return is applied. For a return in excess of $500, an
agent will need to attach a copy of the original licensee invoice(s) to the new invoice for
all returned items indicating the purchase price. The amount credited to a new invoice
must be the same as the original purchase price. Complete a Refund Report if the return
creates a monetary gain or loss. Distribute per the instructions on the report.

If a licensee has a return in excess of $500 without a copy of the original invoice or if a
licensee goes out of business or is not purchasing items under a new invoice, the

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licensee may return resalable merchandise to an agent for a refund from OLCC.
The agent shall not accept product from the licensee prior to the completion of
steps a and b:

a. The licensee is required to send a written request to OLCC Retail Services

detailing the reason for the return and listing the quantity and product to be
returned. It must also include an address where the refund check will be sent.
This can be done by email to OLCC.RetailServices@oregon.gov, fax to 503-
872- 5355 or mail.

b. Retail Services must approve the licensee’s written request to return the liquor.
When the request is approved, a letter will be emailed to the agent authorizing
the store to accept the return and another letter will be sent to the licensee
instructing them to contact the agent to set up a convenient time for the return.

c. The agent should examine the return with the licensee present and accept
only currently listed products. Refuse items that are delisted, are closeouts or
have broken seals as well as items that have old, faded or defaced labels.
Give all unaccepted merchandise back to the licensee. If there are
questionable items, they may be left for the DM to evaluate.

d. On all items that are accepted, the agent must complete a hand written Stock
Transfer form leaving the prices blank or create a credit invoice on the store
POS computer system. Cross out all the prices for the product if using a
computer invoice. Be sure to not apply this product to the store inventory at this
time. Have the licensee sign the Stock Transfer form or the invoice
acknowledging the listed product was left at the store.

e. The agent must leave the accepted items boxed and isolated in the stockroom
and contact the district manager when the return is ready to be inspected.

f. Once the return has been inspected, the district manager will submit paperwork
to Financial Services for processing. The licensee will receive a check in the mail
in about 30 days. Prices for the product will be determined by using the licensee
invoice amount (if available) or the lowest retail price during the last 60 days,
minus the five percent discount. An eight percent handling charge will also be
assessed. OLCC will generate an invoice to charge the liquor store inventory for
the value of the product. When the invoice is posted on OLAS the agent must
apply the product to the store inventory and the agent can then offer the
merchandise for sale.

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4. Delivery

An agent may deliver or arrange to have delivered alcoholic liquor and related items to a
licensee’s premises. Persons who make deliveries of distilled spirits must be at least 18
years old.

If liquor and related items are delivered to a licensee’s premises:

 Agents must receive licensee’s payment at the liquor store not later than
the store’s close of business on the same day that the product is delivered.

 Title to the product remains with OLCC until the agent receives payment.

 In the event of product loss after the product leaves the store, but before
payment is received, the agent is strictly liable for the full retail value of the
product, regardless of the reason for the loss.

 The agent is strictly liable for the full retail value of the product in the event
of nonpayment.

 Agent’s repayment for any such loss shall be made as provided in the Retail
Sales Agent Agreement “Responsibility for Shortages.”

5. Prohibited Sales for Non-Exclusive Agents

A non-exclusive agent who holds an Off-Premises sales license may sell beer wine, and
cider to retail customers. Non-exclusive agents with an Off-Premises license are not
allowed to sell beer, wine, vermouth (not listed with OLCC) and cider to a licensee with
a Full On-premises license, a Temporary Sales License (TSL), Limited On-Premises (L)
or Off-Premises (O) license.

Sales to licensees of the Commission are not allowed under an “O” license per statute,
ORS 471.186. An Off-premises license is a retail license and the licensee can only sell
beer, wine, vermouth (not listed with OLCC) and cider to the ultimate end consumer. An
agent selling one of these products to a licensee would be making sales not covered by
the license.

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 4-G. REVENUE DEPOSITS

Proceeds from the sale of distilled liquor are funds owned by the State under Oregon law.
This section explains the requirements for possessing and depositing State proceeds
whether receiving them as cash, check, bank card or ACH from a customer.

Failure to meet the Commission’s depositing requirements may result in a change of

deposit options, a Letter of Warning or a Notice of Violation.

1. Cash/Check Deposits

Agents must follow one of the depositing options listed below.

a. Option One: Daily In-Person Bank Deposits

Agents who use this option must deposit at a bank branch cash and check proceeds from
liquor sales the following business banking day after receiving the funds. OLCC assigns
the bank where agents will deposit liquor sales proceeds. Agents will generally use the
nearest full-service bank to the liquor store where the State Treasury has an account.
The assigned bank will deposit directly into the State Treasury account.

Agents must:

i. Deposit daily liquor sales proceeds into the State Treasury account during banking
hours by the close of the following banking day. Deposits must be validated the
same day they are put into the bank. Secure the proceeds in the store safe until the
deposit can be made. Deposit the funds into the bank account that has been
identified by OLCC. Do not mix proceeds with another day’s funds. State funds may
not be deposited into a non-state account for any period of time.

ii. Be sure the cash and check deposit equal the day's proceeds, less the total bank
card transactions and Automated Clearing House (ACH) payments made by Full
On- Premises licensees. These transactions are deposited separately.

iii. Endorse all checks with the endorsement stamp provided by Financial Services.

iv. Use State Treasury account deposit slips as follows:

 Use deposit slips in numeric order. If more than one deposit slip is
necessary to list checks, total each slip separately.
 Keep “field office” copy in the store when going to the bank.
 Take all other copies to the bank with the deposit. Have the bank validate
the back of the controller’s copy. If the bank is unable to validate the back,
obtain two receipts. Attach one copy to the controller’s copy and keep the
other for store records.
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  If required, mail the "State Treasurer's" copy daily in the pre-
addressed envelope provided by OLCC unless otherwise instructed by
Financial Services.
 Submit the "controller's" copy with the Store Sales Report.

To reorder deposit slips, contact the OLCC mailroom at

agent.supplies@oregon.gov, or 503-872-5183, or use a Supply Requisition form,
b.allowing
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Agents may ask to be removed from the EFT deposit option at any time. Further, OLCC
may terminate this option for non-compliant agents.

i. Prefunded Deposit Account

To qualify for the EFT deposit option, agents must complete a Prefunded Deposit
Request form located on OLAS and submit to Financial Services which will review the
form and Store Sales Report/deposit compliance history of the agent. Financial Services
will notify the agent if they approve this option for depositing. Agents who are denied may

Retail Operations Manual/Revised August

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4-
reapply at a later date.

Agents permitted to participate in this option must deposit with OLCC an amount
determined by Financial Services. The initial amount must be paid by check or cash. In
most cases, Financial Services will calculate the deposit amount as three times the daily
average of a recent twelve month sales period. If the request comes from an agent with a
new store, the estimated annual sales will be used to determine the prefunded amount.
This type of store will be reevaluated approximately six months after approval to
determine if additional funds need to be submitted to OLCC. Agents must pay the
shortfall amount by check or cash directly to OLCC within five business days. Financial
Services will then notify the agent that the account has been prefunded. Funds must be
left on account during the term of the agent agreement or participation in the EFT
deposit option.

OLCC may determine that the average daily deposit amount is insufficient. Financial
Services will recalculate, normally once a calendar year or as needed, an average daily
sales amount. If needed, the new calculation may apply an additional number of sales
days to determine a new prefunded amount. Notice of the new prefunded amount will be
provided to the agent who must submit the difference to OLCC within five business days.
If the agent fails to submit the difference of the prefunded amount, OLCC may revoke the
EFT deposit option.

If agents fail to make a daily EFT deposit, Financial Services may withdraw an amount
equal to the estimated amount due from the prefunded account. Financial Services will
notify the agent immediately of the shortfall using the email address of record. Agents
will have five business days after receiving notice to submit the amount of withdrawal to
OLCC.

When Financial Services withdraws funds from the account more than twice in a six
month period, this option may be revoked and agents must return to daily in-person
bank deposits. If the agent meets the depositing standards in option one for a six month
period, they may be reconsidered for the EFT deposit option.

ii. EFT Setup

Financial Services will assist in setting up an electronic transfer between the agent’s
bank and OLCC’s Treasury account. Agents may use an existing bank account or open
a new operating bank account to deposit state sales proceeds and then transfer amounts
equal to reported sales into an assigned State Treasury account by the end of the next
business day. Agents must complete forms approved by the State Treasury allowing their
bank to transfer funds into the State Treasury’s account. Financial Services may require
a test deposit, to ensure that the electronic transfer processes correctly, then will notify
agents that they may begin regularly using this option.

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2. Bank Card Deposits

Agents depositing bank card transactions directly into the State Treasury account must
transmit data for each business day. This process is called “Batching” the system. A
summary report must be printed showing each transaction and a total for each card
type. The letters “GBOK” will print on the report followed by a series of numbers
indicating the settlement processed successfully. If this code does not appear, a manual
batch will need to be done before the store opens for business the following day. Do not
combine more than one business day on the bank system. Submit the appropriate
portion from each day’s summary report indicating the grand total for the day with the
Store Sales Report.

3. Deposit Errors

Agents are responsible for deposit errors. When invoiced by Financial Services for a
deposit error, the agent must deposit (shortage) or withhold (overage) payment within
seven calendar days of the invoice date. If the agent does not deposit payment on time,
Financial Services will deduct any unpaid invoices from agent’s compensation. Do not
attempt to correct errors by adjusting deposits unless an invoice has been received.

4. Agent Returned Checks

Agents must not present checks to OLCC for which the bank will decline payment (NSF,
closed account, etc.). Financial Services will invoice the agent for any check on which
the bank has declined payment and any related fee or charge. The agent must deposit
payment for the declined check to OLCC within seven days in the form of cash or a
money order. If the agent does not deposit payment on time, Financial Services will
deduct any unpaid invoices from agent’s compensation. Do not attempt to correct errors
by adjusting deposits unless an invoice has been received.

5. Counterfeit Currency

If a store accepts a counterfeit bill and realizes it prior to making a deposit, agent must
take the bill to the bank and complete a counterfeit currency form and retain a copy. The
bank deposit for that day must still equal the total sales less any bank card transactions.

If the bank contacts the store after a deposit has been made and states that there was a
counterfeit bill in the deposit, agent must reimburse the bank for the amount of the bill
and obtain a document stating that a counterfeit bill had been deposited.

To request relief from OLCC for the amount of the counterfeit bill, agent must complete
an Incident Report located on OLAS with as much information as possible and send the
request to Financial Services. Be sure to include a copy of the document from the bank.

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 4-H. REVENUE TRACKING PAPERWORK

1. Detail of Store Sales Report

Agents shall keep a record of the store sales for each business day. Agents may use the
“Detail of Store Sales Report” or a computer spreadsheet to record each reporting period.
When totaled, the information can be transferred directly to the Store Sales Report.
2. Store Sales Report
Agents must complete and submit sales reports to OLCC to assist in tracking the State’s
liquor inventory and revenue. Agents may use the Store Sales Report located on OLAS
or a POS computer generated report that has the same information with a similar format
to the OLAS sales report. Generally, sales reporting periods are Sunday through
Saturday. However, a sales reporting period at the start of a month is from the first day of
the month through the first Saturday and a sales reporting period at the end of a month is
Sunday through the last day of the month. Financial Services may require small or rural
stores to report more often.
a. When completing the report, be sure to include the store number, location and
period ending date. Agents should check addition and subtraction for accuracy.
Reported sales must equal actual sales.

b. Generate a Licensee Liquor Purchasing report (sorted by tradename then store

number) from OLAS through the Reports tab if there were licensee sales during
the period.

The last page of the report will indicate licensee sales totals for the reporting period.
After totaling licensee invoices and entering those totals on line 3, 4 and 5 of the
Sales Report, check to ensure those totals match the Licensee Liquor Purchasing
report. If the report is missing sales include a copy of the licensee invoice and
change the totals on the last page of the Licensee Liquor Purchasing report to match
the Sales Report.

For agents processing licensee payments through ACH, include an Invoice Detail
report for the period using the total from this report and entering it on line 14 of the
Store Sales Report. A Bank Activity report will also need to be submitted with the
Sales Report for the sales period. Both reports can be generated from the agent’s
ACH account.

Note: If agents are participating in EFT depositing, these deposits would be entered
on line 14 of the Store Sales Report and may need to be combined if ACH is being
accepted for licensee payment.

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c. When preparing the Store Sales Report, follow these specific instructions.

 Stack the bank card slips (GBOK slips) in date order Place the deposit
slips beneath the bank card slips, also in date order if making in-person
bank deposits. For any EFT deposits, include a summary report that
includes the date and dollar amount of each transaction during the sales
period.
 Place the completed Store Sales Report atop the bundle and paperclip
or SINGLE STAPLE the entire bundle at top center.
 Include a Licensee Liquor Purchasing report from OLAS and if
applicable, the ACH Bank Activity report and the Invoice Detail report if
there were licensee sales for the sales reporting period.
 Stock Transfer or Store Claims Reports should go atop the Sales
Report bundle.

d. Mail to OLCC in the envelope provided. The envelope must be postmarked no

later than the first postal service day after the last day of the reporting period.
Continued failure to meet the Commission’s reporting requirements may result in a Letter
of Warning or a Notice of Violation.

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 4-I. DAILY LIQUOR SALES AND DAILY LIQUOR INVENTORY REPORTING

Daily liquor sales reporting offers the most timely and accurate information and allows
OLCC, liquor agents and stakeholders the opportunity to make better business
decisions. Daily liquor inventory reporting ensures the most up-to-date information is
available on the OLCC public access website.

All agents are required to submit daily liquor sales and daily liquor inventory.

Daily liquor sales and daily liquor inventory reporting must adhere to the following
requirements:

1. All sales and inventory data must be reported electronically in the required
OLCC format. This includes maintaining accurate licensee data at all times. If
a premises number has not been issued, place a zero in that field until a
number is available.

2. All data must be:

 Complete, accurate and up-to-date

 Transmitted by 11 a.m. the next business day

3. Agent must transmit missing data within 48 hours of when OLCC

sends notification to the agent of the missing data.

4. Agent must correct inaccurate data and send corrected information within 48
hours of when OLCC sends notification to the agent of the incorrect data.
Stores with a POS discrepancy rate greater than 7.5 percent in two
consecutive audits must conduct cycle counts. Cycle counts are to be
completed so the entire inventory is counted each month until the
discrepancy rate falls below 7.5 percent at next audit. Agents must update
POS systems immediately upon completion of cycle counts to ensure that
physical inventory is accurately reflected. Stores reporting daily sales and
daily inventory manually through OLAS must correct inventory counts prior to
the next transmission.

Failure to meet the Commission’s requirements for daily liquor sales and inventory
reporting may result in a Letter of Warning or a Notice of Violation.

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Retail Operations Manual/Revised August
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4-
 SECTION 5.
INVENTORY MANAGEMENT

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Retail Operations Manual/Revised August
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 5-A. PRODUCT SELECTION AND PRICING

Stores must stock an appropriate supply of items to meet customer demand without
having an inventory surplus. Efficient inventory control is essential because the liquor
inventory belongs to the State of Oregon.

1. Product Listing and Delisting

The Commission lists items based on consumer demand, market trends, sales history,
and net profit projections. It manages the inventory in the Distribution Center (DC) to
ensure product availability. The majority of product received from the distillers into the
DC is called bailment. The OLCC manages the product but it is still owned by the
distillers until it is shipped to a store or is moved to the repack section of the DC. Most
product is vendor managed, which allows the Commission to step out of the ordering
process. This allows distilleries to monitor warehouse levels and order what they feel are
acceptable levels for their product.

Staff and agents on the Listing Committee meet periodically to sample products and
make recommendations about whether a product should be offered in the state. If an
item is not listed, the distillery may present it again after six months.

The Commission delists unprofitable products and may close them out with discount
prices.

2. Pricing and Monthly Specials

The Commission sets retail prices and adjusts them monthly if needed.

When suppliers post-off (offer temporary discounts), the Commission passes the
savings on to customers as a monthly special if the product has been available more
than three months and it is a 750 ml or 1.75 liter. An item may be a monthly special only
once in a three-month period and no more than four times per year.

3. Pricing Information

Pricing information is located on OLCC’s website or on OLAS.

4. Distribution Center Sales

Federal jurisdictions, such as military bases and Native American reservations, may
purchase liquor directly from distilleries or from the DC for the state's landed cost plus a
handling fee.

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 5-B. INVENTORY
1. Inventory Goals

Since the inventory of distilled spirits in each store is owned by the State of Oregon,
good inventory management is a necessary part of running an efficient store. Agents
need to keep their inventory levels as low as possible while still meeting customer
demand.

Agents will receive inventory forecasts to help better plan and control inventory levels to
enhance sales opportunities. An inventory forecast is a recommended amount of
inventory an agent should have based on sales from the previous year. With district
manager approval, adjustments may be made to the inventory forecasts as actual sales
change compared to the sales forecasted.

Inventory control performance will be reviewed based on how an agent managed actual
average inventory compared to the forecast average inventory goal. For annual agent
evaluation purposes this will be done on a fiscal year basis, July through June.

2. POS File Maintenance

Agents with a POS computer system are required to maintain an accurate inventory file
at all times. POS computer files must be adjusted after each audit. Monthly cycle counts
will also ensure an accurate POS file by comparing the computer inventory to the
physical inventory in the store. Each major category of distilled spirits should be counted
within a calendar month and more often if issues arise. When discrepancies occur,
adjustments must be made to the POS inventory file and to the Control Sheet.

AnAgents
accurately
whomaintained POS inventory
meet the following fileshall
criteria is used
be to determine
deemed relief accurately
to have if product is taken
during a burglary. When a burglary
maintained POS inventory files: occurs and an audit is conducted, reimbursement for
the product loss will be evaluated based on POS file maintenance history and other
issues, including building security.
 The discrepancy rate between the POS inventory file and the actual inventory
at audit is not over 7.5% of the number of product codes in the store.
 The two most recent audits prior to a burglary reflect discrepancy rates of
not more than 7.5% of the number of product codes in the store.

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 5-C. ORDERING DISTILLED
Each liquor store has the opportunity to order distilled spirits weekly or biweekly,
depending on sales volume. It is the agent’s responsibility to submit timely and accurate
orders to the Commission. OLCC provides an order schedule through OLAS each month
indicating when an order must be submitted.

Order due dates change periodically. Agents should always check the monthly
order schedule located on OLAS for due dates.

1. Creating a Regular Order

Below are tips for creating an order:

 When an item has a consistent history of selling close to or more than a full
case per month it should be ordered in case quantities. When an item has a
history of selling half a case or less per month and is moderate to high priced,
consider ordering as a repack item.

 Certain faster moving items are available in full or half case quantities only.
When these items are ordered in less than required quantities, OLCC’s computer
will automatically adjust to required minimums.

 When ordering more than a case of an item, be sure to order in case quantities.
OLCC’s computer system automatically reduces the order to full cases unless the
order is for less than one case of the item. For example, if a store tries to order
18 bottles of an item, OLCC will adjust the order and ship only 12 bottles.

 When an item was not received on a previous order, it must be reordered since
OLCC does not back order. If an item is discontinued, the agent should delete
it from the ordering process because this product is no longer available.

 Stores with POS systems should generate an order based on pre-set min/max
numbers or historical sales data. Review and periodically adjust the minimum
and maximum order quantities based on the selling season. The preliminary
order should be edited for specific store needs.

 Stores without POS systems should determine the quantity needed using
the Bottle Sales History report

2. Repacks - Ordering Less Than a Full Case

Agents are able to order some slow-moving items in quantities less than a full case.
Since this process is very labor intensive and costly, order items that do not have a set
minimum in quantities of 1 for high priced product, and 3, 6, or 12 for lower priced
product. However, if more than a half case and less than a full case of a repack item is
ordered, the item will be adjusted to a full case quantity.

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OLCC occasionally reviews items offered through repack and may eliminate or move
products to full case only. OLCC may temporarily suspend repack orders when
unanticipated situations occur.

OLCC will monitor orders that are processed through the repack system quarterly,
looking for items that are reordered in quantities which add up to at least a case per
month. Each month a store will be allowed to have up to a maximum of eight different
item codes which equal at least a full case quantity. However, if a store orders more than
eight different items in quantities that add up to a full case within a month, a $15.00 fee
will be assessed for each full case over the maximum allowed.

For example, a store ordering repacks similar to the quantities below would be charged
$30.00 for having ten full case equivalents, two over the eight allowed.
Items Ordered Through The Repack System For One Month
Total Shipments
Week Week Week Week Week Case Bottles
Code Number
1 2 3 4 5 Quantity
133B 12 bottles per case 6 6 6 6 0 2
154H 6 bottles per case 0 3 0 0 0 0 3
311E 24 bottles per case 3 3 3 12 3 1
346B 12 bottles per case 6 0 0 6 0 1

6017E 24 bottles per case 3 9 0 0 12 1

6128B 12 bottles per case 0 3 0 3 0 0 6
6221B 12 bottles per case 6 0 0 6 6 1 6
6705B 12 bottles per case 0 9 3 6 6 2
8391E 12 bottles per case 1 0 3 0 3 0 7
8876H 6 bottles per case 3 3 3 3 3 2 3
Total 10 25

The above codes which appear in the “case quantity” column should have been ordered
once as full cases rather than individual bottles through the repack system. OLCC will
deduct the appropriate repack fee from agent's compensation. A report located on OLAS
is available to assist in monitoring repack orders.

3. Submitting an Order

OLCC accepts regular orders only through OLAS or by a POS system using the
appropriate OLCC format. Orders are due at OLCC on the published day, no later
than 8:00 p.m. Partial case items may be deleted or the entire order cancelled if
received after this deadline.

If a scheduled order is not needed, the DC must be notified at 503-872-5033 or 1-

800- 426-2004, option 5, ext. 5033 by 8:00 p.m. on the scheduled order date.

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Agents experiencing problems submitting an order through the store computer can use
another computer (i.e. home, library or another business) that has internet access to log
into OLAS at http://www.olcc.state.or.us/olas/servlet/LoginServlet. Once logged in, the
Order tab can be clicked allowing agents to use the template to manually enter the
appropriate data from a backup printout of the order.

Repeated failure to meet the Commission’s deadline for submitting orders may result in a
Letter of Warning and subsequently a Notice of Violation, and can affect an agent’s
agreement.

4. Verifying and Changing an Order

Agents can verify through OLAS that their order was received by OLCC and can update
a submitted order also through OLAS or retransmit the order using a POS system to
correct an issue any time before 8:00 p.m. on the day the order is due.

5. Will Calls

To correct sudden out-of-stocks, agents may order merchandise and pick it up at the DC.
This is called a “will call” order. To meet Taxable Trade Bureau (TTB) bailment rules, the
Commission requires agents to provide24-hour notice from the time the will call order is
entered into the system. OLCC may temporarily suspend will call orders when they
interfere with regular shipping. OLCC is unable to accept will call orders after 3 p.m. or
on the last day of the month. Voice mail orders will not be accepted or processed. Agents
will need to call back the next business day to place an order for pickup the following
day.

When placing a will call order:

 Call Wholesale Operations at 503-872-5015 or 1-800-426-2004, option 5,

ext. 5015.

 State the bottle code and the number of bottles the agent wishes to receive.
Will call items can only be ordered in full case quantities.

 Pick up the order at the DC after 24 hours at door #10 from 7:30 a.m. to 3:00
p.m. Ring the bell for service.

 Store personnel who are at least 18 years old may pick up the will call order
with written authorization from the agent.

 A packing slip accompanies the order. Input the quantity received into the POS
system, if applicable, and place the total will call value on the Control Sheet
the day the will call is picked up.

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Will call charges

OLCC charges liquor agents for some will call orders – those over a certain number per
month.

Non-Holiday Season Will Calls Charges to Agent

January - October 4 or fewer in a month None
Upon the 5th will call for the
January - October $10.00 charge for 5th will call
month
Upon the 6th will call for the $15.00 charge for the 6th
January - October
month will call
7 or more will calls for the $25.00 charge for each will call
January - October
month after the 6th

Holiday Season Will Calls Charges to Agent

November - December 6 or fewer in a month None
Upon the 7th will call for the
November - December $10.00 charge for 7th will call
month
Upon the 8th will call for the $15.00 charge for the 8th
November - December
month will call
9 or more will calls for the $25.00 charge for each will call
November - December
month after the 8th

Charges for the will call program are as follows:

 If an agent comes to the OLCC warehouse only to pick up a product that has
been out-of-stock and is now in stock, OLCC will not include that pick up in the
will call count for the month.

 If an agent picks up other product in addition to product that has been out-of-
stock, OLCC will include the pick up as part of the store will call count for the
month.

 An agent may include up to 20 different item codes in a single will call.

Anything more than 20 item codes will be counted as another will call.

 Agents will generate each will call with a single phone call to OLCC. If an agent
calls more than once to arrange to pick up product, each phone call counts as
another will call (even if the agent makes a single trip to pick up all the product).
OLCC has to process the product from each phone call separately, so to OLCC
the processing work is more even if the agent only makes one trip. Agents
should wait until they know all their needs before calling in a will call order.

 At the end of each quarter, OLCC will review, check and assess the number
of each store’s will call orders. OLCC will deduct the appropriate will call
charges from agent’s compensation.

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6. Special Order

Customers may request products not listed in Oregon and agents can order those items
if they are available in the United States.

All special orders will be submitted by agents electronically through OLAS. Agents have a
number of options when using the electronic ordering process. OLAS may be used to
order currently listed special order items, inquire about a new item, determine if a product
is listed in Oregon or obtain a price quote prior to ordering an item for a customer.

If the special order is approved, the agent will receive confirmation of the original
request. On average, it takes around six weeks to receive an item. Please explain the
length of time to the customer.

Once the product arrives at the DC, it will be invoiced along with the store’s next regular
order.

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Special orders may be cancelled if there is sufficient inventory in the system. Agents with
available stock on-hand will need to assist other stores with stock transfers. If needed,
commission staff may facilitate a stock transfer of special order items.

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 5-D. RECEIVING

When OLCC receives an agent’s liquor order, the information is sent to the Distribution
Center (DC) for processing. The order is filled and shipped using common freight carriers
to arrive on the store’s delivery day. The Straight Bill of Lading (Exhibit 5-1) and packing
list (Exhibit 5-2) go with the shipment. For orders delivered the same day as shipped
from the DC, the Straight Bill of Lading may also serve as the carrier’s freight bill. For
orders that are not delivered the same day as shipped, the carrier may create a separate
freight bill. Use these documents to verify that the correct merchandise is being
delivered.
Agents should compare the packing slip with the OLCC invoice which can be reviewed
through OLAS. Issues relating to overages, shortages or damaged product must be
reported to the Distribution Center inventory analyst at 503-872-5323 within 72 hours of
receiving the load. Failure to report discrepancies within 72 hours may result in the store
being denied an inventory adjustment. Any invoice pricing errors should be reported to
Financial Services.

To help contain the costs of liquor distribution, it is recommended that agents always
schedule enough staff on delivery days to efficiently receive the merchandise without
interruption. Also, agents must work with the carrier to avoid additional freight charges for
extra labor or delays. Agents may be held responsible for additional or unusual charges
incurred. Agents must not request delivery more than 20 feet into the store, sorting or
special inspection, or delivery on weekends or holidays.

To receive a shipment:

1. Verify the correct load is being delivered by checking the store number on the
Straight Bill of Lading and packing list.

If the paperwork is for another store and the shipment is for the correct store, print the
OLCC invoice from OLAS to check in the shipment. Notify the DC that the paperwork
was incorrect. If the order is for another store, refuse the shipment but contact the
DC before the truck leaves. NOTE: The only reason a shipment should be
refused is if it is for another store.

2. Count the repack cases and verify the total matches the Straight Bill of Lading.
Repack case labels can be checked against the repack packing list while repacks
are being unloaded.

3. As the freight company brings in full cases, check off the quantities by item
code against the full case packing list. Do this until the entire load is checked
off.

4. If the load is correct and there is no visible damage, sign the freight bill or
other delivery documents (if available). At this point, the freight company can
leave.

If one or more cases are missing or product was damaged by the freight company,
Retail Operations Manual/Revised August
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 bring it to the attention of the driver. Follow the steps under the Transportation Claims
section (5-H) of this manual.

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5. Be sure repack items are correct by opening each case and comparing the contents
with the label on the outside. Mispicks or missing items must be reported to the DC at
503-872-5323 within 72 hours of receiving freight.

6. Agents should always record in store inventory what is actually delivered. If an

incorrect product or quantity was actually received, that should be reflected in
store inventory immediately.

If a case is received that looks correct, but upon opening the product is found to be
different, contact the DC at 503-872-5323 within 72 hours of receiving freight and
correct the inventory to the product in the box. Special order items should be opened
immediately to ensure the product is correct.

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 5-E. TRACKING INVENTORY

1. Control Sheet Instructions

The Control Sheet located on OLAS is a record of the cash and inventory transactions
for each month. Accurate accounting of the State’s money and inventory is an important
function of the agent. Each day, the agent must record inventory transactions, sales, and
cash transactions to keep a running balance.

Use the four sections of the Control Sheet as follows:

a. Inventory Transactions

● Beginning Inventory – Enter the amount from the previous month’s

ending inventory.

Add the following to the beginning inventory:

● Liquor Received – Enter the dollar value of any freight received from the DC.
This includes regular freight deliveries, licensee returns that were invoiced
by OLCC or will calls.

● Invoice Adjustments – An adjustment is given when there was an error

billing product to the store. Add or subtract the amount based on the
adjustment.

● Transfers In – Post the value of any product the agent receives from
another liquor store.

● Refunds – Stores with a POS system will never enter a refund value in this
column. Stores without a POS system will post the current value of any
product that was brought back to the store by a customer. There is no
reason to enter an amount for an exchange of the same retail value.

● Inventory Adjustments – During the process of maintaining an accurate

POS computer inventory file, the computer value may increase or decrease
depending on the changes made during a category cycle count. Once the
computer inventory has been changed to the physical count, enter the final
dollar difference (obtained from computer printout) on the Control Sheet.

Deduct from the beginning inventory:

● Transfers Out – Post the value of any product the agent sends out of
the store. This includes product sent to another store or to the DC.

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 ● Claims – Post the dollar amount of any product written off on a Store
Claims Report. This would include a transportation claim and claims written
by the district manager or distillery representative.

● Total Retail Liquor Sales – Enter consumer and licensee sales at full retail
for each day.

b. Consumer/Licensee Sales

● Enter the number of consumer and licensee transactions the store had for
the day.

● Enter the consumer and licensee sales at full retail for each day.

c. Cash Transactions

● Licensee Discount – Enter the dollar amount of the licensee discount.

● Gains or Losses on Refunds – If a customer returns a bottle and the

price changed since the purchase date, enter the amount of the gain or
loss.

● NSF (any returned checks)/Audit Gain or Loss – Enter any returned check as
a positive. If there is an audit shortage, post it as a positive. If there is an
audit overage, post it as a negative.

● Total Bank Deposits – Enter the proper amount of cash and checks
deposited in the bank for each business day.

● Bank Card Sales – After closing, the bank card machine needs to be batched
out. Enter the dollar amount that says “Grand Total” from the batch
settlement report.

d. Markups/Markdowns

The markup/markdown section is for changes in prices at the first of the month.

● After submitting an end-of-month inventory all stores can obtain the

markup/markdown dollar values through the “Reports” tab of OLAS. Add or
subtract these values to the ending inventory amount on the Control Sheet.
The new amount will be the store’s beginning inventory for the next month.
The Control Sheet and the store computer should have the correct
inventory dollar value.

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2. Inventory Reports on OLAS

Agents can obtain reports through OLAS that can assist in monthly monitoring of
inventory and sales. These reports include the Monthly Inventory Summary, the Detail
Stock Status Report and the Markup/Markdown Report.

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 5-F. INVENTORY SUBMISSION

Agents are required to submit a timely and accurate inventory at the end of each month,
by the due date and time specified.

1. Submitting an Inventory

OLCC accepts inventories only through OLAS or a POS system using the appropriate
When
OLCCsubmitting an inventory:
format. Inventories are due at OLCC by the second business day of the new
month by 11 p.m.
 Ensure all transactions that occurred in the month are reflected in the submitted
inventory. Shipments must be recorded when received, even if they were
scheduled for a different delivery date. If the invoice (not the packing list) reflects
the wrong month’s prices, notify Financial Services at 503-872-5175 so the
proper inventory adjustment can be processed.

 Stores with POS systems should submit on the last day of the month after
closing or the next morning prior to opening to avoid sales or receiving issues in
the new month. Agents with POS systems are required to transmit an accurate
inventory count by the due date and time.

 Agents without a POS system must take a physical inventory after closing the
last business day of the month and before opening the next business day. These
agents are required to transmit an accurate inventory count through OLAS by the
due date and time.

Agents experiencing problems submitting an inventory through the store computer can
use another computer, (i.e. home, library or another business) that has internet access
to log into OLAS at http://www.olcc.state.or.us/olas/servlet/LoginServlet. Once logged in,
the Inventory tab can be clicked allowing agents to use the template to enter the
appropriate data from a backup printout of the inventory.

Repeated failure to meet the Commission’s deadline for submitting accurate

inventories may result in a Letter of Warning and subsequently a Notice of Violation,
and can affect an agent’s agreement.

2. Verifying and Changing an Inventory

Agents can verify through OLAS that an inventory was received by OLCC, can manually
update a submitted inventory also through OLAS or retransmit the inventory using a POS
system to correct an issue any time before 11:00 p.m. on the day the inventory is due.

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 5-G. STOCK TRANSFER

Stock transfers occur when product is moved from one store to another or to correct
out- of-stocks and overstocks or when merchandise is returned from a store to the DC.

Agents need to make every effort to transfer slow moving or overstocked product to
surrounding stores. This includes product in full cases, holiday, discontinued, closeout,
one time buy, special order items or items with less than full case quantities. Contact
your district manager for unique store specific inventory reduction situations.

If the district manager gives approval, only factory sealed full cases from the product line
(regular and limited listing) can be returned to the warehouse and must arrive at the DC
by the 25th of the month. Returns recommended by a distillery representative also require
district manager approval prior to the product arriving at the DC.

Shipping and receiving store personnel must print their name below their signature so
OLCC can follow-up with any questions regarding the transfer. Store personnel should
sign on the agent’s signature line. If a distillery representative is transporting the
merchandise, have them sign and print their name and date the form in a different
place than the receiving agent’s signature line.

Store-to-store stock transfers must arrive at the destination by the end of the month so all
parties can account for the product in the current month. Submit stock transfer forms
from the first of the month to the 25th in the weekly paperwork mailing to OLCC. For the
rest of the month, submit stock transfer forms the day of the transfer, in order to receive
proper credit or debit the same month.

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The agent transferring merchandise

1. Complete a computer-generated transfer form (four copies) or a

Stock Transfer form located on OLAS. The form must include:

 Shipping store number

 Receiving store number
 Item code number and size
 Number of bottles of each item code
 Extend retail value for each code
 Total number of bottles in the transfer
 Total retail value of the transfer - if using more than one
form, place total on the last page
 Date transfer initiated
 Signature from shipping store
2. Send the first copy directly to OLCC Financial Services per
the instructions above.

3. Pack two copies with the merchandise being transferred.

4. File the last copy in the store.

If product is being returned to the DC, the agent will need district manager’s pre-
authorization.

The agent (or DC) receiving the transfer product will:

1. Inspect the product and compare it with the transfer paperwork; note
any corrections on the forms.

2. Sign both transfer copies.

3. Send a copy of the Stock Transfer form, with both store personnel’s
signatures to OLCC Financial Services.

4. File a copy in the store.

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Do NOT send transfer forms

 Receiving liquor from the DC, unless it is a transfer from another store
that was included in the shipment.

 Processing a claim. (Use a Store Claims Report instead).

 Making internal inventory adjustments (such as changing codes).

DO NOT send extra copies of transfer paperwork to OLCC. Only one copy is needed
from the transferring store, and one from the receiving store, to process a transfer.

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 5-H. CLAIMS FOR UNSALABLE LIQUOR

The Store Claims Report located on OLAS is used in three ways. One is to give an agent
credit for transportation errors. Another is to give credit when a bottle is damaged by an
employee or customer. Finally, credit can be given when defective product is received
from the manufacturer.

1. Transportation Claims

If an agent finds a case missing when verifying a distilled spirits delivery, or if product
was damaged by the freight company, follow these steps:

a. For missing cases, write, “Short from Load,” the code number, and quantity on the
freight company’s freight bill. If product was damaged, write “Damaged Product,”
the code number, and quantity on the freight bill. Have the driver acknowledge the
problem by signing the freight bill. If the freight company does not have a
company freight bill or another form to show acknowledgment of the load, use
OLCC’s Bill of Lading to document the situation. Be sure to keep a copy of the
signed freight bill or Bill of Lading showing the discrepancy and the driver’s
signature (next to the discrepancy). Complete an OS & D form located on
OLAS showing the missing case or damaged product and have the driver sign the
form. The driver may leave after this.

b. Before submitting an OS & D form for a missing case, contact the inventory
analyst clerk at 503-872-5323 within 72 hours of delivery. If it is determined
that the case was shipped, submit the OS & D. If the case was not shipped, do
not complete or submit any other paperwork and check on OLAS for an
adjustment.

Submit an OS & D form for any damaged product that was caused by the freight
carrier.

c. Complete an OS & D form located on OLAS showing the missing case or

damaged product and have the driver sign the form. The driver may leave
after this. Complete a Store Claims Report by filling in the code number,
number of bottles, product description, price, date, store number, location, and
agent’s signature.

d. Send Wholesale Operations a copy of the signed freight bill (or Bill of Lading),
a copy of the OS & D form and two copies of a computer generated Store
Claims Report or two copies of an OLCC Store Claims Report.

If the freight company broke bottles and the rest of the contents in the box is unsalable,
set the box off to the side and turn in the above paperwork. Hold the product in the store
with the white copy of the Store Claims Report inside the box until the district manager
inspects the merchandise.

It is very important for an agent to submit the proper paperwork for credit.
Otherwise, the freight company could deny payment and the agent would be

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responsible for the loss.

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2. Breakage Claims

In the course of doing business, bottles might be damaged or broken. When this occurs,
the district manager will determine during their store visit what credit if any is going to
be given.

a. Store Breakage

An agent may receive a case with a broken bottle from the DC. If this happens and the
broken bottle was not caused by a freight carrier, remove the bottle from the box and
place the bottle in the store’s claim area. Be sure to save as much of the bottle as
possible to identify the size and contents. Agents will only receive credit if the neck of the
bottle has the cap intact and the seal is unbroken.

When a sealed bottle gets broken in the store, place the contents of the bottle in the
store’s claim area. Be sure to save as much of the bottle as possible to identify the size
and contents. Agents will only receive credit if the neck of the bottle has the cap intact
and the seal is unbroken.

b. Pilferage

When an agent receives freight and finds evidence of tampering with a case, the agent
should set it off to the side and bring it to the attention of the driver. If an agent finds a
bottle missing and there is an imprint in the box, write on the outside of the box what
happened and save it for the district manager to inspect.

3. Distillery Claims

Bottles are considered unsalable if they fall in the following categories:

Defective Cap No Bottle Cap Seal is Broken
Customer Complaint Foreign Matter Bottle Missing in Case Defective Bottle
Short-Low-Empty Bottle Contents Solidified
Label Problem Improper Packaging

Place this merchandise in the claim area with a dated note. Distillery representatives
may write off this product using the Store Claims Report and take the product after
writing it off. It is the agent’s responsibility to send in the pink and blue copy of the form
with the store’s weekly paperwork. Agents may use a computer generated claim report
and have the distillery representative sign all four copies. The agent must sign and
submit two copies to OLCC. To ensure that the store receives proper credit the store
number and location must be included on all claims.

Note: If an agent opens a factory-sealed case and finds a bottle missing, the agent
should take a black marker and mark the divider (if applicable) where the bottle was
missing. Write on the outside of the box, “Missing in Case.” Agents should save the box
for the distillery representative or district manager in order for agents to receive credit.
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 5-I. AUDITS

OLCC conducts periodic visits to every store to perform audits. OLCC audits are
necessary to meet the fiduciary responsibilities to the State of Oregon. The Commission
expects agents to be prepared for an audit on the day of the audit. Because an audit
could occur at any time, agents should be generally prepared for an audit at all times.
Agents can reduce the impact of preparing for an audit by incorporating the below steps
into Agent’s regular business practices where practical to do so. The Commission
requires the agent or an authorized agent representative to be present at all times during
an audit. Note: Audit schedules for any month are usually created by the 20th of the
prior month. If an agent has concerns about an audit being conducted in their
absence, they should notify auditing (503-872-5134 or 1-800-426-2004, option 5,
ext. 5134) by the 20th of the prior month for expected absences in the following
month.

1. Regular Audit

Once the auditing department has notified an agent of an audit, use the following
process to prepare.

a. Preparation For the Audit

To ensure an accurate inventory count, agents are to organize product on the

sales floor as listed below:

 Partial and empty boxes used in displays need to be separated from full cases.
 Place only identical items in rows that are front faced on the shelving units with
the correct price label.
 Sort loose minis by product code and leave overstock product in the
original packaging.
 Identify any empty packaging (i.e. scotch cylinders, gift boxes) with a note or
by removing or laying the container down.

To ensure an accurate inventory count, agents are to organize product in the stockroom
as listed below:

 Keep full cases sealed and stacked with codes facing out.
 Identify boxes containing less than a full case or mixed product.
 Place identical items in rows on shelving units or in case stacks.
 Label with item code all high end or special order products located on shelves.
 Have licensee orders pulled and set aside with printed invoices. Orders placed
after the auditors arrive cannot be filled until the physical inventory is
completed and verified. It is recommended that Agents notify licensees that
their delivery may be delayed on audit day.
 List all unprocessed store claims with item code, quantity and description.

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b. Day Before The Audit

Collect the following information for the month of the audit:

 Completed Store Sales Reports.

 The last shipment invoice information prior to the audit that includes
invoice number, day of delivery and dollar value.
 All store transfer paperwork that has not been mailed to OLCC.
 Store Claims paperwork that has been written off, but has not been mailed
to OLCC.
 Completed Control Sheet (if available).
 Stores with a POS system: After making any inventory adjustments and
completing the end-of-day process, download the store’s liquor inventory onto
a flash drive.

Questions regarding the download procedure will need to be directed to the POS
computer system vendor prior to the audit. A paper copy of the inventory is
required for the auditors if the inventory cannot be downloaded.

c. Day of The Audit

 Unlock display cases.

 Place miscellaneous items on the counter with item codes.
 Complete a Store Sales Report: Include all days in the current period using the
day before the audit as the last reporting day. Write “Audit” at the top of this
report.

d. During The Audit

 Do not move product once the audit has started.

 If time permits, the auditors may verify some counts that show up on the
POS Discrepancy Report.

e. After The Audit

 Secure any unlocked display cases.

 Stores with a POS system must update the inventory to match the auditors
count, subject to adjustments after review of the POS Discrepancy Report.
 If errors are found when reviewing the POS Discrepancy Report after the
auditors have left, complete an Audit Discrepancy Report located on OLAS. This
form needs to be submitted to Financial Services within 3 working days of the
audit by fax at 503-872-5180 or email at OLCC.LiquorAudits@oregon.gov.
Financial Services will review and determine if any adjustments will be made.
 Make any final deposits for the audit Sales Report period and mail the report with
accompanying paperwork to OLCC no later than the next postal service day. If
the audit is conducted during the final week of the month, the auditors may need
to transport the completed Store Sales Report back to OLCC to meet auditing
deadlines.

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2. Final Audit

a. Preparation for The Audit

A month prior to takeover, conduct cycle counts and adjust the on hand inventory in the
POS system.

Maintain a one to two week supply of liquor in the store. Minimizing overstocks will assist
in speed and accuracy of the audit.

Post a sign two week prior to the audit at the main entrance and at the registers
indicating:

Due to an OLCC audit, this store (or liquor section) will be temporarily closed on ##/##/#### an

Sorry for any inconvenience.

To ensure an accurate inventory count, agents are to organize product on the sales floor
as listed below:

 Partial and empty boxes used in displays need to be separated from full cases.
 Place only identical items in rows that are front faced on the shelving units
with the correct price label.
 Sort loose minis by product code and leave overstock product in the
original packaging.
 Identify any empty packaging (i.e. scotch cylinders, gift boxes) with a note or
by removing or laying the container down.

To ensure an accurate inventory count, agents are to organize product in the stockroom
as listed below:

 Keep full cases sealed and stacked with codes facing out.
 Identify boxes containing less than a full case or mixed product.
 Place identical items in rows on shelving units or in case stacks.
 Label with item code all high end or special order products located on shelves.
 Have licensee orders pulled and set aside with printed invoices. Orders placed
after the auditors arrive cannot be filled until the physical inventory is
completed and verified. Notify licensees that their delivery may be delayed on
audit day.
 Store claims can be processed up to a week before the audit. List all
unprocessed store claims with item code, quantity and description. These claims
can be processed after the audit and will be applied to the incoming agent.

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b. Day Before The Audit

Collect the following information for the month of the audit:

 Completed Sales Reports.

 The last shipment invoice information prior to the audit that includes
invoice number, day of delivery and dollar value.
 All store transfer paperwork that has not been mailed to OLCC.
 Store Claims paperwork that has been written off, but has not been mailed
to OLCC.
 Completed Control Sheet (if available).
 The outgoing and incoming agent take an inventory of any items that the
incoming agent agrees to purchase (i.e. pop, mixer, giftware).
 Stores with a POS system: After making any inventory adjustments and
completing the end-of-day process, download the store’s liquor inventory onto
a flash drive.

Questions regarding the download procedure will need to be directed to the POS
computer system vendor prior to the audit. A paper copy of the inventory is
required for the auditors if the inventory cannot be downloaded.

c. Day of The Audit

Ensure these steps are followed on the day of the audit.

 The store or liquor area remains closed until the audit, discrepancy review
and POS file has been updated.
 Unlock display cases.
 Place miscellaneous items on the counter with item codes.
 Complete a Store Sales Report: Include all days in the current period using the
day before the audit as the last reporting day. Write “Final Audit” at the top of this
report and attach all required documentation including any outstanding deposit
slips prior to completion of the audit unless otherwise given instructions by the
auditors. The auditors will transport this document and any previous period Store
Sales Reports that have not been mailed.

d. During The Audit

After the audit has begun:

 Do not move product once the audit has started.

 The auditors will verify the physical count on items that appear on the POS
Discrepancy Report. Outgoing and incoming agents must participate in this
process and should not plan any other activities until the POS Discrepancy list
has been verified.
NOTE: Once the auditors leave the store, the final count will be the ending
inventory value for the outgoing agent and the beginning inventory value for the
incoming agent. No changes will be accepted after this point.

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e. After the Audit

The outgoing and incoming agent will sign an OLCC document acknowledging that the
audit is complete and accepting the retail value of product in the store. At this time, the
outgoing agent’s retail sales agent agreement is terminated and the incoming agent’s
retail sales agent agreement is in effect. Responsibility for store operations and security
of the distilled spirits is transferred to the incoming agent.

Tasks to complete after the audit:

 Stores with a POS system must update the inventory to match the auditors count.
 Secure any unlocked display cases.
 Open the store for business.

If an outgoing agent is eligible for a resignation buy-out, it can be paid from the incoming
agent to the outgoing agent once Financial Services has all Store Sales Reports, deposit
slips and other reporting paperwork and is able to preliminarily calculate the final audit. If
the calculation indicates a shortage that exceeds the estimated amount of the
compensation due the outgoing agent, the shortage will be deducted from the buy-out
amount and the balance will be paid to the outgoing agent. Both agents will receive a
letter from Financial Services indicating the final buy-out amount to be paid to the
outgoing agent. This notification can be emailed or faxed to each agent.

Final Audit shortages will be deducted from and overages will be applied to an agent’s
last compensation payment which will be released at least one day after regular
compensation is paid.

3. Adjusting Inventory After an Audit

All agents should place the auditor’s total dollar count as their new beginning inventory
on the Control Sheet. Agents with a POS system must adjust their inventory file after an
audit.

4. Audit Payment/Shortages/Overages

Agents are rewarded for outstanding performance in the stewardship of the State’s
inventory in their custody. A retail adjustment of 40% off of the retail value of the audit
shortage will be made if the agent is eligible.

Eligibility:
 An agent’s total gross audit shortage must not exceed 0.1% of gross sales
 Only self-serve stores will be able to participate
 All permanent and temporary liquor store agents will be eligible

OLCC may modify this program at any time. When an agent is eligible to pay an audit
shortage at 60% of retail value, the Store Audit Report (Exhibit 5-3) will be
accompanied by an invoice giving detailed instructions on the payment process.
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If an audit results in a shortage, the agent will be instructed on the Store Audit Report to
increase the weekly bank deposit by the invoiced amount using a separate bank deposit
slip. All agents must pay their shortages regardless of payment structure (adjusted retail
or full retail) within 30 days of receiving the Store Audit Report, as provided in the Retail
Sales Agent Agreement. The audit shortage must be paid within 30 days, regardless of
whether a hearing is requested. If an agent fails to pay an audit shortage within 30 days,
a Notice of Violation may be issued and OLCC will withhold payment from agent’s
compensation.

Agents must find the cause of shortages or overages and correct the problem. They may
contact their district manager or the audit manager for help if needed. All transactions
posted by OLCC to an agent’s inventory are viewable on OLAS. Any discrepancies
between OLCC records and agent’s records should be reported immediately to Financial
Services at (503) 872-5175.

Large audit shortages indicate mismanagement and a failure to meet the terms of the
Retail Sales Agent Agreement to safeguard the state’s inventory and proceeds. Any
shortage amount(s) exceeding 0.2% of gross sales may be considered a large audit
shortage. Agents with large audit shortages may receive disciplinary action, up to and
including termination of an agent’s agreement.

If an audit results in an overage, the agent will be instructed on the Store Audit Report to
decrease the weekly bank deposit by the amount of the audit overage. Agents will need
to decrease the deposit within 30 days of receiving the audit report. Failure to do so may
result in a Notice of Violation.

Common causes of shortages and overages are:

Shortage Overage

Liquor is being rung on the wrong register key X

Theft or pilferage by the public and/or store personnel X
Related items being rung on the “Liquor” register key X
Incorrect prices X X
Errors in licensee orders X X
Failure to verify shipment packing slips X X
Inaccurate or incomplete record keeping and deposits X X
Incorrect credit given to agent on mark-up/mark-downs
due to an inaccurate inventory file submitted to OLCC X X

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5. Store Audit Report

The Store Audit Report is a summary of the revenue and inventory activity for an audit
period and states the final audit results. It includes instructions to pay shortages or to
withhold overages.

The following is a description of each line on the report.

MERCHANDISE TRANSACTIONS:

 BEGINNING BALANCE: - This is the same as the ending inventory from the
prior audit.

 CHARGES:

Shipments From Warehouse - All regular freight deliveries, invoice

adjustments, licensee returns that were invoiced by OLCC and will calls
invoiced to the store.

Transfers In - Any product transferred in from another store.

Markups - The dollar difference of a product that increased in price.

Inventory Adjustments - Monetary changes to the agent’s book value not

related to routine inventory transactions. Usually these are due to price
changes and timing differences.

Total to Account For - The total inventory dollar amount a store is

responsible for during an audit period (Beginning Balance plus Charges).

 CREDITS:

Liquor Sales - Combined sales during the audit period.

Transfers Out - Inventory transferred to another store or to the DC.

Claims - Any merchandise written off on a Store Claims Report.

Markdowns - The dollar difference of a product that decreased in price.

Inventory Adjustments - Monetary changes to the agent’s book value not

related to routine inventory transactions. These could be due to price
changes and any transactions that are recorded in a different month than
they actually occurred.

Total Credits - Subtotal of this section (items that reduce the agent’s
inventory liability).

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  Balance to Account For - Book value of inventory that should be in the store on
the day of the audit. (Total To Account For minus Total Credits).

 ACCOUNTED FOR AS FOLLOWS:

Ending Liquor Inventory - The actual dollar amount the auditors counted on
the day of the audit. This will also be the beginning inventory for the next
audit period.

Liquor Inventory Short or Over - The amount a store is over or short

comparing book value to the physical inventory in the store. (Balance to
Account For minus Ending Liquor Inventory).

Pending Burglary – (or Shoplifting, etc) – Transactions that are awaiting

authorizations at the time of the audit. These transactions will not be
booked in the same month as the audit, so the activity is accounted for
separately from the audit activity.

 TOTAL TO ACCOUNT FOR - This must equal the Balance to Account For. It is
the ending inventory net any overage, shortage, or pending authorizations.

CASH TRANSACTIONS

 Balance From Previous Audit:

AUDIT REPORT NO. #### Agent Short (or Over) - Balance from previous
audit.

Sales Receipts In Transit To Bank - Previous day receipts not deposited in

bank.

Cash - More or less cash or checks deposited from original amount on

deposit slip.

NSF Checks - Any bad checks that were not collected or paid by agent.

Retail Adjustment - If the previous audit met the requirements for a

retail adjustment under section 5-I, section 3, this is the amount that the
audit shortage repayment was reduced.

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  CHARGES:

Total Liquor Sales - Adjusted sales during the audit period.

Less: Licensee Discounts - Total discount on licensee sales.

Less: Refunds - Stores without a POS system will have a dollar value in the
field if they filled out a refund slip. All other stores will have zero.

Net Sales Receipts - Total Liquor Sales minus Licensee Discounts and
Refunds.

Gains on Merchandise Refunds - If a store had given a customer a refund

at a lower price than its current price, the store will have a gain in the
value of the inventory.

Other - There may be other miscellaneous charges.

 Total To Account For - What was reported to OLCC that was sold during the
period after adjustments (i.e. audit, licensee discount, refunds, gains). This is
the amount expected to be deposited by the agent during the audit period.

 CREDITS:

Deposits - Total amount of bank deposits during the audit period.

Loss on Merchandise Refunds - If a store had given a customer a refund at

a higher price than its current price, the store will have a cash loss.

Robbery Loss - If a store had a robbery and cash was taken, the amount of
the loss that was relieved would be entered on this line.

Audit Payments Withheld from Comp - If the agent does not settle an audit
shortage within 30 days of receipt of the audit, the audit amount may be
withheld from the agent’s compensation payment. Overages may also be
settled in this way and will be accounted for in the same line.

Bank Card Transactions - Total amount of credit and debit card charges
processed during the audit period.

Other - Used for any other credit transaction as needed.

 Total Cash Accounted For - The total of the deposit activity during the audit period.

 Balance To Account For - The difference between what should have

been deposited and what was actually deposited during the audit period.
.

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  ACCOUNTED FOR AS FOLLOWS: - This is a breakdown of the “Balance
to Account For” section.

Sales Receipts in Transit To Bank - Previous day receipts not deposited in

bank.

NSF Checks - Any bad checks that were not collected or paid yet.

ENDING Cash Over Deposited - Outstanding deposit errors, created when

the amount reported for sales is different from the amount deposited.

Prior Audit(s) - Any prior audit balance that has not been settled.

Other - Any other transaction that is outstanding.

 TOTAL ACCOUNTED FOR - Total outstanding cash transactions as of

the date of the audit.

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 SECTION 6.
EMERGENCY PROCEDURES

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 6-A. EMERGENCY PROCEDURES

1. Robbery of Funds During Business Hours

Agent must follow these steps if the store is robbed of funds:

1. Close the store.

2. Call the local police immediately.

3. Closeout all registers and bank card equipment to determine the loss.

4. Contact the OLCC 24-Hour Call Center immediately at 503-872-5030.

Be prepared to provide the following information to the call center:

• Store number, address of incident, name of the caller, and phone number
• Type of incident
• Date, time, and a description of the incident
• Amount of loss, if available

5. Once the police have investigated the crime scene, the agent should reopen
the store. If the store cannot reopen, place a closed sign on the door for the
remaining hours of operation.

6. Enter the robbery loss as a negative amount on line 11 of the Store Sales Report.
A robbery loss is reported as a deposit shortage in the amount of the loss. If relief
is granted, the Store Sales Report will be reposted by OLCC to reflect the
robbery loss on line 13.

7. To request relief, completely fill out an Incident Report located on OLAS,

including a police report case number, and send a copy immediately to Retail
Services. Pictures/videos of the incident may be requested. Also, submit a
police report if available. Granting of relief will be determined once OLCC
receives a police report.

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 After-Hours Burglary/Break-in

Agents must follow these steps for an after-hour burglary/break-in:

1. Call the local police immediately.

2. Secure the store and make any necessary repairs to open for the next
business day.

3. Determine if there was a loss of distilled spirits or funds. Contact the OLCC 24-
Hour Call Center immediately at 503-872-5030 if there is a loss of distilled
spirits or state funds.

4. When contacting, be prepared to provide the following information to the

call center:

• Store number, address of incident, name of the caller, and phone number
• Type of incident
• Date, time, and a description of the incident
• Amount of loss, if available

When an agent contacts the Call Center due to an after-hours break-in, OLCC
will inform the store by 9 am if a closure is required until an emergency audit can
be performed. All emergency audits should be completed by the OLCC within two
business days, except on holiday weeks. If an agent can determine the actual
loss, an audit may not be necessary.

5. Take pictures of the damage for insurance purposes. Provide any pictures
and videos (if available) to OLCC.

6. Completely fill out an Incident Report located on OLAS, including a police

report case number, and send a copy to Retail Services with any pictures/video.
Also, submit a police report if available. When a burglary occurs, and an audit is
conducted, reimbursement for the product loss will be evaluated based on POS
file maintenance requirements and other issues, including building security.
Granting of relief will be determined once OLCC receives a police report.

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 Other Emergencies

Follow these steps when distilled spirits are damaged by flood, fire, building damage,
etc.:

1. Call the appropriate local emergency response organization.

2. Close the store if necessary.

3. Contact the OLCC 24-Hour Call Center immediately at 503-872-5030.

Be prepared to provide the following information to the call center:

 Store number, address of incident, name of the caller, and phone number
 Type of incident
 Date, time, and a description of the incident
 Amount of loss, if available

4. Take pictures of the damage for insurance purposes. Provide any pictures
and videos (if available) to OLCC.

5. Completely fill out an Incident Report located on OLAS with a police report
case number when appropriate and send a copy immediately to Retail Services
with any pictures/video. Also, submit a police report if available.

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Retail Operations Manual/Revised August
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 SECTION 7.
LIQUOR LAWS AND RULES

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Retail Operations Manual/Revised August
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 Selected Oregon Revised Statutes

This section references state statutes and rules that apply to retail sales agents. The
statutes and rules below may not be the most current version of those laws. In some
instances, OLCC has included only those sections of the statute or rule that OLCC
would like to highlight for the agent. The full current version of each statute and rule
applies to the agent, even if this section contains an outdated or truncated version.

Agents can view all statutes and rules in their entirety at:
http://www.oregon.gov/OLCC/laws_and_rules.shtml.

471.001
Definitions for ORS chapters 471 and 473
As used in this chapter and ORS chapter 473:
(1) “Alcoholic beverage” and “alcoholic liquor” mean any liquid or solid containing more
than one-half of one percent alcohol by volume and capable of being consumed by a
human being.
(3) “Commission” means the Oregon Liquor Control Commission.
(4) “Distilled liquor” means any alcoholic beverage other than a wine, cider or
malt beverage. “Distilled liquor” includes distilled spirits.
(5) “Licensee” means any person holding a license issued under this chapter.
[1995 c.301 §2; 1999 c.351 §42; 2005 c.100 §1; 2010 c.33 §1; 2012 c.54 §1; 2015 c.614 §160]

471.030
Purpose of Liquor Control Act
(1) The Liquor Control Act shall be liberally construed so as:
(a) To prevent the recurrence of abuses associated with saloons or resorts for
the consumption of alcoholic beverages.
(b) To eliminate the evils of unlicensed and unlawful manufacture, selling
and disposing of such beverages and to promote temperance in the use and
consumption of alcoholic beverages.
(c) To protect the safety, welfare, health, peace and morals of the people of
the state.
(2) Consistent with subsection (1) of this section, it is the policy of this state
to encourage the development of all Oregon industry.

471.105
Purchaser’s qualifications
Before being qualified to purchase alcoholic liquor from the Oregon Liquor Control
Commission, a person must be at least 21 years of age.
[Amended by 1961 c.687 §5; 1967 c.577 §1; 1971 c.159 §1; 2005 c.22 §343]

471.115
Limitations on purchasing may be imposed
The Oregon Liquor Control Commission may limit the quantity of alcoholic liquor
purchased at any one time by any person. It may limit the amount of purchases within
any length of time so as effectually to prevent the resale of such liquors.

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 471.1
Requiring statement of age or identification from certain purchasers
(1) All licensees and permittees of the Oregon Liquor Control Commission, before
selling or serving alcoholic liquor to any person about whom there is any
reasonable doubt of the person’s having reached 21 years of age, shall require
such person to produce one of the following pieces of identification:
(a) The person’s passport issued by the United States or a foreign government.
(b) The person’s motor vehicle operator’s license issued by this state or
another state of the United States.
(c) An identification card issued under ORS 807.400.
(d) A United States military identification card.
(e) An identification card issued by a federally recognized Indian tribe.
(f) Any other identification card issued by a state or territory of the United
States that bears a picture of the person, the name of the person, the person’s
date of birth and a physical description of the person.
(g) Proof of the person’s participation in the Secure Electronic Network
for Travelers
Rapid Inspection program operated by United States Customs and Border
Protection, the NEXUS program jointly operated by that agency and the Canada
Border Services Agency, or a successor to either of those programs that is
recognized by the commission.
(2) If a person does not have identification as described in subsection (1) of this
section, the permittee or licensee shall require such person to make a written
statement of age and furnish evidence of the person’s true age and identity. The written
statement of age shall be on a form furnished or approved by the commission,
including but not limited to the following information:

Date
I am 21 years of age or over.
Signature
Description of evidence in support of age and identity:
Identification No. (if any)
Identification No. (if any)

(Fill in information pertaining to any two or more pieces of evidence submitted by the person.)
I hereby certify that I have accurately recorded identification of the evidence submitted to complete this form.

Signature of permittee or licensee

ORS 165.805 provides as follows:

(1) A person commits the crime of misrepresentation of age by a minor if:
(a) Being less than a certain, specified age, the person knowingly purports to be
of any age other than the person’s true age with the intent of securing a right,
benefit or privilege which by law is denied to persons under that certain, specified
age; or
(b) (Not applicable.)
(2) Misrepresentation of age by a minor is a Class C misdemeanor.

[Amended by 1955 c.525 §1; 1961 c.687 §4; 1967 c.171 §1; 1967 c.577 §7; 1979 c.313 §1; 1983 c.338 §939; 1995
c.44 §1; 1999 c.526 §1; 2001 c.785 §6; 2003 c.225 §1; 2017 c.533 §5; 2019 c.658 §1]

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 471.1
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 471.1
False statement of age; statement of age as defense
(1) No person shall make a written statement of age under ORS 471.130 that is false
in whole or in part, or produce any evidence that would falsely indicate the person’s
age.
(2) If a written statement of age and the information pertaining to the evidence which
was exhibited to the permittee or licensee at the time the statement was made that is
entered in writing on the statement, are offered as evidence in any administrative or
criminal prosecution for sale or service of alcoholic liquor to a person not having
reached 21 years of age, the permittee or licensee shall be found to have committed
no crime or other wrong unless it is demonstrated that a reasonable person would have
determined that the identification exhibited was altered or did not accurately describe
the person to whom the alcoholic liquor was sold or served.
[Amended by 1955 c.525 §2; 1967 c.53 §1; 1979 c.313 §2]

471.162
Exemptions from license requirement
(6) A nonprofit or charitable organization registered in this state may sell wine, malt
beverages and cider, and a total of not more than four liters of distilled liquor, in factory-
sealed containers at an auction or through a raffle without a license. The organization
must receive written approval from the commission before conducting an auction or
raffle under this subsection. The organization may conduct no more than one auction
or raffle under this subsection in a 12-month period. The auction or raffle may not have
a duration of more than one day. The organization may sell under this subsection wine,
malt beverages, cider and distilled liquor purchased by or donated to the organization.
The purchased or donated wine, malt beverages, cider and distilled liquor must be
imported into this state by the commission or be manufactured in or imported into this
state under a brewery, brewery-public house, distillery, grower sales privilege, winery
or wholesale malt beverage and wine license.
[1999 c.351 §10; 2012 c.16 §1]

471.186
Off-premises sales license; deliveries to retail customers
(1) The holder of an off-premises sales license may sell factory-sealed containers
of malt beverages, wine and cider. Factory-sealed containers of malt beverages
sold under the license may not hold more than two and one-quarter gallons.
(2) The holder of an off-premises sales license may sell for consumption off the
licensed premises malt beverages, wines and cider in securely covered containers
supplied by the consumer and having capacities of not more than two gallons
each.
[1999 c.351 §6; 2008 c.34 §1; 2013 c.32 §3; 2015 c.673 §1]

471.392
Definitions for ORS 471.392 to 471.400
For the purposes of ORS 471.392 to 471.400:
(1) “Manufacturer or wholesaler” means:
(a) A person holding a brewery license issued under ORS 471.220, a winery
license issued under ORS 471.223, a grower sales privilege license issued
under ORS 471.227, a distillery license issued under ORS 471.230, a wholesale
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471.1
malt beverage and wine license issued under ORS 471.235 or a warehouse
license issued under ORS 471.242.

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 (b) Any manufacturer of alcoholic liquors whose products are sold in the State
of Oregon.
(2) “Retail licensee” means the holder of a full or limited on-premises sales license, an
off-premises sales license or a temporary sales license. “Retail licensee” does not
include a bona fide trade association that represents retail licensees and that is open
to all persons licensed under at least one type of retail license.
[1995 c.301 §76; 1997 c.249 §172; 1999 c.351 §31]

471.405
Prohibited sales, purchases, possession, transportation, importation or
solicitation in general; forfeiture upon conviction
(1) No person shall peddle or deliver alcoholic beverages to or at any place, where,
without a license, alcoholic beverages are sold or offered for sale. No licensee shall
sell or offer for sale any alcoholic beverage in a manner, or to a person, other than the
license permits the licensee to sell.
(2) No person shall purchase, possess, transport or import, except for sacramental
purposes, an alcoholic beverage unless it is procured from or through the Oregon
Liquor Control Commission, except as provided otherwise in the Liquor Control
Act.
(3) No person not licensed under the Liquor Control Act shall sell, solicit, take orders
for or peddle alcoholic beverages.
(4) Notwithstanding the provisions of subsection (2) of this section, an individual
entering the state may have in possession an amount not to exceed four liters
(135.2 fluid ounces) of distilled liquor, two cases of wine or cider (620 fluid ounces)
and two cases of malt beverages (576 fluid ounces). These quantities of alcoholic
beverages are exempt from fees collected by the commission.
(5) Upon conviction for unlawfully purchasing or importing alcoholic beverages into
this state, the person convicted shall forfeit to the commission the alcoholic beverage
so purchased or imported. The commission shall thereupon seize the forfeited
beverage and it shall then become the commission’s property.
[Amended by 1953 c.120 §6; 1974 c.4 §5; 1981 c.600 §1; 1985 c.592 §2; 1987 c.608 §11; 1995 c.301 §19; 1999
c.351 §72]

471.406
Activities covered by prohibitions on sale of alcoholic beverages
Any prohibition on the sale of alcoholic beverages provided for in this chapter includes:
(1) Soliciting orders for alcoholic beverages or receiving orders for alcoholic beverages.
(2) Keeping alcoholic beverages for sale or exposing alcoholic beverages for sale.
(3) Delivering alcoholic beverages for value or in any way other than
purely gratuitously.
(4) Peddling alcoholic beverages.
(5) Keeping alcoholic beverages with intent to sell.
(6) Trafficking in alcoholic beverages.
(7) For any consideration, promised or obtained, directly or indirectly, or under
any pretext or by any means, procuring alcoholic beverages, or allowing alcoholic
beverages to be procured, for any other person.
[1995 c.301 §8 (enacted in lieu of 471.025); 1999 c.351 §57]

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471.408
Alcoholic liquor may not be given as prize; exception
(1) Except as otherwise provided in this section, alcoholic liquor may not be given as
a prize, premium or consideration for a lottery, contest, game of chance or skill, or
competition of any kind.
(2) A nonprofit or charitable organization registered in this state may auction or raffle
alcoholic liquor as provided under ORS 471.162 (6) and may deliver or arrange for
delivery of the alcoholic liquor to the residence of the successful bidder or raffle
winner.
(3) A charitable, fraternal or religious organization may offer alcoholic liquor as a
prize, premium or consideration in a contest of chance described in ORS 167.117 (7)
(b) or conducted as part of a Monte Carlo event as defined in ORS 167.117.
(4) An auction is not a lottery, contest, game of chance or skill or competition
for purposes of this section.
[1995 c.363 §2; 1997 c.191 §1; 1997 c.867 §25; 2013 c.150 §1]

471.410
Providing liquor to person under 21 or to intoxicated person; allowing
consumption by minor on property; mandatory minimum penalties
(1) A person may not sell, give or otherwise make available any alcoholic liquor to
any person who is visibly intoxicated.
(2) No one other than the person’s parent or guardian may sell, give or otherwise
make available any alcoholic liquor to a person under the age of 21 years. A parent or
guardian may give or otherwise make alcoholic liquor available to a person under the
age of 21 years only if the person is in a private residence and is accompanied by the
parent or guardian. A person violates this subsection who sells, gives or otherwise
makes available alcoholic liquor to a person with the knowledge that the person to
whom the liquor is made available will violate this subsection.
[Amended by 1963 c.243 §1; 1971 c.159 §5; 1977 c.458 §1; 1977 c.814 §1; 1983 cor. c.736 §1; 1995 c.301 §40;
1995 c.599 §5; 1995 c.756 §1; 1999 c.351 §58; 2009 c.412 §1; 2009 c.587 §4; 2009 c.608 §3; 2011 c.597 §87; 2014
c.20 §3]

471.430
Purchase or possession of alcoholic beverages by person under 21; entry of
licensed premises by person under 21; penalty; immunity; suspension of driving
privileges; assessment and treatment.
(1) A person under 21 years of age may not attempt to purchase, purchase or acquire
alcoholic beverages. Except when such minor is in a private residence accompanied
by the parent or guardian of the minor and with such parent’s or guardian’s consent, a
person under 21 years of age may not have personal possession of alcoholic
beverages.
(2) For the purposes of this section, personal possession of alcoholic beverages
includes the acceptance or consumption of a bottle of such beverages, or any
portion thereof or a drink of such beverages. However, this section does not prohibit
the acceptance or consumption by any person of sacramental wine as part of a
religious rite or service.
(3) Except as authorized by rule or as necessitated in an emergency, a person
under 21 years of age may not enter or attempt to enter any portion of a licensed
premises that is posted or otherwise identified as being prohibited to the use of
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minors.
(4) (a) Except as provided in paragraph (b) of this subsection, a person who violates

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 subsection (1) or (3) of this section commits a Class B violation.
(b) A person commits a Class A violation if the person violates subsection (1) of
this section by reason of personal possession of alcoholic beverages while the
person is operating a motor vehicle, as defined in ORS 801.360.
(5) In addition to and not in lieu of any other penalty established by law, a person under
21 years of age who violates subsection (1) of this section through misrepresentation
of age may be required to perform community service and the court shall order that the
person’s driving privileges and right to apply for driving privileges be suspended for a
period not to exceed one year. If a court has issued an order suspending driving
privileges under this section, the court, upon petition of the person, may withdraw the
order at any time the court deems appropriate. The court notification to the Department
of Transportation under this subsection may include a recommendation that the person
be granted a hardship permit under ORS 807.240 if the person is otherwise eligible for
the permit.
(6) If a person cited under this section is at least 13 years of age but less than 21
years of age at the time the person is found in default under ORS 153.102 or
419C.472 for failure to appear, in addition to and not in lieu of any other penalty, the
court shall issue notice under ORS 809.220 to the department for the department to
suspend the person’s driving privileges under ORS 809.280 (4).
(7) In addition to and not in lieu of any penalty established by law, the court may order
a person who violates this section to undergo assessment and treatment as provided
in ORS 471.432. The court shall order a person to undergo assessment and treatment
as provided in ORS 471.432 if the person has previously been found to have violated
this section.
(8) The prohibitions of this section do not apply to a person under 21 years of age
who is acting under the direction of the Oregon Liquor Control Commission or under
the direction of state or local law enforcement agencies for the purpose of
investigating possible violations of laws prohibiting sales of alcoholic beverages to
persons who are under 21 years of age.
(9) The prohibitions of this section do not apply to a person under 21 years of age who
is acting under the direction of a licensee for the purpose of investigating possible
violations by employees of the licensee of laws prohibiting sales of alcoholic
beverages to persons who are under 21 years of age.
(10) (a) A person under 21 years of age is not in violation of, and is immune
from prosecution under, this section if:
(A) The person contacted emergency medical services or a law
enforcement agency in order to obtain medical assistance for another
person who was in need of medical assistance due to alcohol consumption
and the evidence of the violation of this section was obtained as a result of
the person’s having contacted emergency medical services or a law
enforcement agency; or
(B) The person was in need of medical assistance due to alcohol
consumption and the evidence of the violation of this section was obtained
as a result of the person’s having sought or obtained the medical assistance.
(b) Paragraph (a) of this subsection does not exclude the use of evidence obtained
as a result of a person’s having sought medical assistance in proceedings for
crimes or offenses other than a violation of this section.
Amended by 1963 c.243 §2; 1965 c.166 §1; 1971 c.159 §6; 1975 c.493 §1; 1979 c.313 §8; 1991 c.860 §2; 1999 c.646 §1; 1999

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c.1051 §186; 2001 c.791 §4; 2007 c.41 §1; 2007 c.298 §1; 2009 c.228 §1; 2011 c.355 §21; 2014 c.11 §1]

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471.473
Liquor store business loss compensation.
(1) A person appointed to operate a store established by the Oregon Liquor
Control Commission under ORS 471.750 qualifies for the payment of business loss
compensation under this section if:
(a) The system for selling containers of distilled liquor at retail in this state
changes after the person assumes operation of the store; and
(b) The system change results from a law that prohibits the commission
from purchasing or selling distilled liquor.
(2) The purpose of business loss compensation is to offset the actual or presumed
sales reduction and actual or perceived devaluation of a liquor store business following
a system change described in subsection (1) of this section. The commission shall pay
a person qualifying under this section business loss compensation equal to four
percent of the average annual gross distilled liquor sales made by the store during the
five years that preceded the system change, whether or not the person was the store
operator during the entire five-year period. If the store has operated less than five
years prior to the system change, the commission shall pay compensation equal to four
percent of the average annual gross distilled liquor sales made by the store prior to the
system change.
(3) (a) The commission shall pay any business loss compensation due under this
section from the suspense account described in ORS 471.805. Except as
otherwise required by federal or state law or by contract, the commission shall
give the payment of business loss compensation priority over the payment of other
debts from the suspense account.
(b) Notwithstanding ORS 279A.250 to 279A.290 or the revolving fund balance limit
established in ORS 471.805, if a change in the system for selling containers of
distilled liquor at retail in this state results in business loss compensation being
payable under this section, and the commission declares within five years after the
system change that a warehouse established by the commission under ORS
471.750 or the inventory of the commission is surplus property, the net proceeds
from sale of the warehouse or inventory remaining after deduction of sales costs
shall be deposited to the suspense account described in ORS 471.805. All moneys
deposited under this paragraph shall be kept in a subaccount within the suspense
account that indicates the source of the moneys. Notwithstanding ORS 471.805,
moneys deposited to the suspense account under this paragraph may not be
transferred to the Oregon Liquor Control Commission Account if any business loss
compensation is owed and remains unpaid. This paragraph does not restrict the
source for paying business loss compensation from the suspense account or alter
the priority of business loss compensation payment established in paragraph (a) of
this subsection.
(4) If a person that receives business loss compensation under this section brings any
action against the commission for damages resulting from a change in the system for
selling containers of distilled liquor at retail in this state, the business loss
compensation received by the person as a result of that system change shall be an
offset against any damages awarded the person in the action. This subsection does
not create any new cause of action.

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(5) Business loss compensation received by a person under this section does not
affect the claiming of any tax deduction by the person for depreciation of equipment,
fixtures or other property improvements, but is ordinary business income of the person,
taxable as provided by law.
[2015 c.228 §2]

471.705
Oregon Liquor Control Commission; qualifications; compensation; term;
confirmation
(1) There is created the Oregon Liquor Control Commission, consisting of five persons
appointed by the Governor. One member shall be from among the bona fide residents
of each congressional district of the state. One member shall be from the food and
alcoholic beverage retail industry. Not more than three commissioners shall be of the
same political party and one shall be designated by the Governor to be chairperson of
the commission. The commissioners are entitled to compensation and expenses as
provided in ORS 292.495. Each commissioner at the time of appointment and
qualification shall be a resident of this state and shall have resided in this state for at
least five years next preceding appointment and qualification. The commissioner shall
be an elector therein and not less than 30 years of age. A commissioner shall cease to
hold office if the commissioner ceases to possess the residency or industry
qualification for appointment and the Governor shall appoint a qualified individual to
complete the unexpired term.
(2) The term of office of a commissioner shall be four years from the time of
appointment and qualification and until a successor qualifies. The terms of the
commissioners shall commence April 1. In case any commissioner is allowed to hold
over after the expiration of the term, the successor shall be appointed for the balance
of the unexpired term. Vacancies in the commission shall be filled by the Governor for
the unexpired term. Each commissioner is eligible for reappointment but no person
shall be eligible to serve for more than two full terms.
(3) All appointments of commissioners by the Governor are subject to confirmation
by the Senate pursuant to section 4, Article III, Oregon Constitution.
[Amended by 1967 c.577 §11; 1969 c.314 §50; 1973 c.792 §17; 1979 c.251 §1; 1981 c.545 §9]

471.710
Removal; prohibited interests of commissioner and employee
(1) The Governor may remove any commissioner for inefficiency, neglect of duty, or
misconduct in office, giving to the commissioner a copy of the charges made and an
opportunity of being publicly heard in person or by counsel, in the commissioner’s own
defense, upon not less than 10 days’ notice. If such commissioner is removed, the
Governor shall file in the office of the Secretary of State a complete statement of all
charges made against such commissioner, the findings thereon, and a complete
record of the proceedings.
(2) No person, other than the member appointed in accordance with ORS 471.705 who
is designated from the food and alcoholic beverage retail industry, is eligible to hold the
office of commissioner, or to be employed by the Oregon Liquor Control Commission
if:
(a) The person has any financial interest in any business licensed by the
commission or in any business which manufactures alcoholic beverages sold
in Oregon;
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 (b) Anyone in the person’s household or immediate family has a financial
interest described in paragraph (a) of this subsection;
(c) Anyone in the person’s household or immediate family is employed by a
business licensed by the commission, unless the person is not in a position to
take action or make decisions which could affect the licensed business; or
(d) The person or anyone in the person’s household or immediate family has a
business connection with any business licensed by the commission, unless the
person is not in a position to take action or make decisions which could affect
the licensed business.
(3) (a) A retail sales agent appointed by the commission, or a person in the
household or immediate family of a retail sales agent, may not have any financial
interest in or business connection with:
(A) A person or business that is licensed as a distillery;
(B) A person or business that holds a full on-premises sales license; or
(C) A distillery whose products are sold in Oregon.
(b) Paragraph (a) of this subsection does not apply to a distillery retail outlet agent
appointed by the commission under ORS 471.230.
(4) Nothing in this section prohibits a person from having a financial interest resulting
from investments made by the Public Employees Retirement System or through
mutual funds, blind trusts or similar investments where the person does not exercise
control over the nature, amount or timing of the investment.
(5) The commission by rule may establish additional restrictions to prohibit
potential conflicts of interest. The commission by rule shall define “immediate
family” and “business connection” as used in this section.
[Amended by 1979 c.251 §2; 1983 c.168 §1; 1987 c.511 §7; 2009 c.38 §4]

471.725
Buying, leasing, contracting and borrowing powers of commission
The function, duties and powers of the Oregon Liquor Control Commission include the
following:
(1) To buy, have in its possession, bottle, blend, rectify, transport and sell, for
present or future delivery, in its own name, alcoholic liquor in the manner set forth in
this chapter.
(2) To purchase, acquire, rent, lease or occupy any building, rooms, stores or land
and acquire, own, lease and sell equipment and fixtures required for its operations.
(3) To lease or sublet to others property which it acquires or owns and which is not
immediately required for its operations. However, no real property shall be
purchased without the consent and approval of the Governor.
(4) To borrow money, guarantee the payment thereof and of the interest thereon,
by the transfer or pledge of goods or in any other manner required or permitted by
law.
(5) To issue, sign, indorse and accept checks, promissory notes, bills of exchange
and other negotiable instruments.
(6) In the event the United States Government provides any plan or method whereby
the taxes upon alcoholic liquors are collected at the source, to enter into any and all
contracts and comply with all regulations, even to the extent of partially or wholly
abrogating any statutory provisions which might be in conflict with federal law or
regulations, to the end that the commission receives the portion thereof allocated to

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this state, to be distributed as provided by statute.

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(7) To secure and pay for such policies of insurance as may be necessary
to adequately protect it from loss by fire, theft or other casualty.
[Amended by 1995 c.301 §44]

471.730 Regulatory powers of commission. The function, duties and powers of the
Oregon Liquor Control Commission include the following:
(1) To control the manufacture, possession, sale, purchase, transportation,
importation and delivery of alcoholic liquor in accordance with the provisions of this
chapter and ORS 474.105 and 474.115.
(2) To grant, refuse, suspend or cancel licenses and permits for the sale or
manufacture of alcoholic liquor, or other licenses and permits in regard thereto, and
to permit, in its discretion, the transfer of a license of any person.
(3) To collect the taxes and duties imposed by statutes relating to alcoholic liquors,
and to issue, and provide for cancellation, stamps and other devices as evidence of
payment of such taxes or duties.
(4) To investigate and aid in the prosecution of every violation of statutes relating to
alcoholic liquors, to seize alcoholic liquor manufactured, sold, kept, imported or
transported in contravention of this chapter and ORS 474.105 and 474.115, and
apply for the confiscation thereof, whenever required by statute, and cooperate in the
prosecution of offenders before any court of competent jurisdiction.
(5) To adopt such regulations as are necessary and feasible for carrying out the
provisions of this chapter and ORS 474.105 and 474.115 and to amend or repeal such
regulations. When such regulations are adopted they shall have the full force and
effect of law.
(6) To exercise all powers incidental, convenient or necessary to enable it to
administer or carry out any of the provisions of this chapter and ORS 474.105 and
474.115.
(7) To control, regulate and prohibit any advertising by manufacturers, wholesalers
or retailers of alcoholic liquor by the medium of newspapers, letters, billboards, radio
or otherwise.
(8) To sell, license, regulate and control the use of alcohol for scientific,
pharmaceutical, manufacturing, mechanical, industrial and other purposes, and
to provide by regulation for the sale thereof for such uses.

471.740
Exclusive right of commission to handle certain liquors
Except as provided in this chapter, the Oregon Liquor Control Commission is vested
with the exclusive right to purchase, sell, have in possession for sale, import or
transport alcoholic beverages.
[Amended by 1953 c.120 §6; 1974 c.4 §6; 1999 c.351 §77]

471.745
Fixing prices and selling liquor
The Oregon Liquor Control Commission shall fix the prices at which alcoholic liquors
containing over five percent alcohol by volume may be purchased from it, and has
power to bottle, blend, rectify, manufacture or sell alcoholic liquors for itself, or for or to
any person or commission within or without this state.
[Amended by 1995 c.301 §88]

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 471.7
Liquor stores and warehouses; operation; sales; advertising; rules
(1) The Oregon Liquor Control Commission shall establish such stores and
warehouses in such places in the state as in its judgment are required by public
convenience or necessity, for the sale of spirituous liquors, wines and other alcoholic
liquors containing over five percent alcohol by volume, in sealed containers for
consumption off the premises. The commission shall keep on hand in such stores or
warehouses such quantities and kinds of alcoholic liquors as are reasonably required
to supply the public demand.
(2) Any person qualified to purchase such liquors from the commission has the right to
present to the commission, or at any of its stores, an application for any kind or brand
of alcoholic liquor which the person may desire and which may be manufactured or
obtainable in any place in the United States, and the commission shall obtain such
liquor and sell it to the applicant. The commission may not require that an application
for a kind or brand of alcoholic liquor include a commitment to purchase a minimum
amount of the liquor or require that a purchase be for more than one container of a
kind or brand of alcoholic liquor if the liquor:
(a) Except as provided in subsection (5) of this section, has a retail sales price of
$30 or more per container;
(b) Is available through a distributor in the United States that does not require
the commission to acquire more than one case of the distilled liquor in a single
transaction;
(c) Is not regularly stocked by the commission; and
(d) Is ordered in a 750 milliliter container size if available in that size.
(3) The commission may not establish a store in any county or incorporated city of this
state where a local prohibitory law is in effect. The commission shall adopt rules
governing advertising by stores operated by the commission. The commission may
appoint agents in the sale of said liquor under such agreement as the commission
may negotiate with said agents or their representative.
(4) Rules relating to advertising adopted by the commission under subsection (3) of
this section shall allow signs and displays within its stores for the purpose of supplying
consumer information to customers, including but not limited to discounts, sales and
other specials. Commission discretion with respect to those signs and displays shall be
limited to regulation of the content, size, number per brand, type and duration of the
sign or display. Signs and displays may be supplied by manufacturers, wholesalers or
distributors, and may bear the name of a particular distillery, supplier or brand of liquor.
The use of signs and displays shall be optional with the agent appointed by the
commission. In no event shall signs or displays authorized by the commission be
placed in positions within the store where the sign or display would be readily visible
from outside of the store.
(5) The commission may annually adjust the price threshold established in
subsection (2)(a) of this section by a percentage equal to the percentage change in
the Portland- Salem, OR-WA Consumer Price Index for All Urban Consumers for All
Items as published by the Bureau of Labor Statistics of the United States Department
of Labor. However, the commission may not adjust the price threshold to be less than
$30.
[Amended by 1977 c.321 §3; 1977 c.608 §2; 1991 c.379 §1; 1995 c.301 §89; 2001 c.785 §11; amendments by 2002
s.s.1 c.11 §1 repealed by 2002 s.s.2 c.1 §3; 2002 s.s.2 c.1 §1; 2011 c.180 §2]

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 471.7
Agent participation in programs for state employees; preference of spouse or
child of deceased agent or agent with disability
(1) An agent appointed under ORS 471.750 may participate in a health benefit plan
available to state employees pursuant to ORS 243.105 to 243.285 at the expense of
the agent and may participate in the state deferred compensation plan established
under ORS 243.401 to 243.507. For such purposes, agents shall be considered
eligible state employees.
(2) A person who is the surviving spouse or child of a deceased agent or the spouse or
child of an agent of the Oregon Liquor Control Commission who has a disability shall
be given preference in the appointment of a successor agent, if otherwise qualified,
the spouse having greater preference. The experience of such applicant in the
business operation of the deceased agent or the agent who has a disability shall be
the primary consideration in determining the qualifications of the applicant.
[1979 c.203 §3; 1983 c.624 §1; 1985 c.645 §4; 1997 c.179 §30; 1997 c.222 §53; 2007 c.70 §270]

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 Selected Oregon Administrative Rules

845-004-0005
Gifts Gratuities
(1) Purpose: The Commission expects employees and retail sales agents to do their
jobs fairly and impartially and to avoid conduct that compromises or appears to
compromise that fairness and impartiality. It is not the intent of this rule to prohibit
Commissioners, retail sales agents or Commission employees from interacting with
licensees and distillery representatives on the same basis as a customer or the
general public.
(2) No Commissioner, employee or retail sales agent will accept any gift, gratuity
or thing of value from any alcoholic beverage licensee, or any person representing
a distillery which the licensee/representative does not also offer on an equal basis
to his/her customers or the general public.
(3) No alcoholic beverage licensee or person representing a distillery will offer or
give any gift, gratuity or thing of value to a Commissioner, employee or retail sales
agent which the licensee/representative does not also offer on an equal basis to
his/her customers or the general public.
(4) Despite sections (2) and (3) of this rule a Commissioner, employee or retail
sales agent may accept:
(a) Food and beverages provided for immediate consumption at a convention or
a business conference or business meeting that are offered to all participants
irrespective of any connection to the Commission;
(b) A non-alcoholic beverage for immediate consumption that a licensee offers at
a business meeting;
(c) Items offered to all participants at a convention irrespective of any connection
to the Commission.
(5) Despite sections (2) and (3) of this rule, a Commissioner may accept:
(a) Food, beverages, lodging and travel when the Commissioner is participating in
an event related to his/her official duties and when appearing in an official
capacity, subject to the reporting requirements of ORS 244.060(6);
(b) Food or beverage that the Commissioner consumes in the presence of
the purchaser or provider.
Stat. Auth.: ORS 471, including ORS 471.030, ORS 471.730(1) & (5)
Stats. Implemented: ORS 471.710(5)
Hist.: LCC 26, f. 5-12-60; LCC 27, f. 9-15-60; LCC 28, f. 12-19-60; LCC 29, f. 5-21-64; LCC 34, f. 1-23-70, ef. 2-26-
70; LCC 17-1979, f. 9-24-79, ef. 10-1-79; LCC 13-1980(Temp), f. & ef. 4-25-80; LCC 24-1980, f. 9-30-80, ef. 10-1-
80; Renumbered from 845-010-0155(9); LCC 3-1981, f. & ef. 9-18-81; LCC 6-1982, f. 7-30-82, ef. 8-1-82; OLCC 7-
1989, f. 7-28-89, cert. ef. 8-1-89; OLCC 1-2003, f. 1-27-03, cert. ef. 2-1-03; OLCC 17-2003, f. 10-27-03, cert. ef. 12-
1-03

845-005-0424
Guidelines for Approval of a For-Hire Carrier’s Plan for Delivery of Malt
Beverages, Wine or Cider
The Commission will evaluate and may approve a for-hire carrier’s plan to deliver malt
beverages, wine and cider to a resident of Oregon and licensees of the Commission.
(1) Delivery to a resident of Oregon. In order to deliver malt beverages, wine or cider
to a resident of Oregon, a for-hire carrier must make application to the Commission
upon forms to be furnished by the Commission and receive approval from the
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Commission

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before delivering any malt beverages, wine or cider to a resident of Oregon. The
application shall include the for-hire carrier’s plan for ensuring that:
(a) Only persons age 18 or over will be used to deliver the alcohol to the resident;
(b) The person used to deliver the alcohol will verify by inspecting government-
issued photo identification that the person receiving the alcohol is at least 21
years of age;
(c) The person used to deliver the alcohol will determine that the person
receiving the alcohol is not visibly intoxicated;
(d) If the alcohol is delivered on the same day the order is received, the
alcohol must be delivered before 9:00 pm;
(e) The alcohol is delivered only to a home or business where the home or
business has a permanent street address;
(f) Any package containing alcohol is conspicuously labeled with the words
“Contains alcohol: signature of person age 21 years or older required for delivery”
or similar language approved by the Commission; and
(g) Information is collected that must be retained by the for-hire carrier for a
minimum of eighteen months from the date of delivering the alcohol. The
information may be collected and retained electronically (if the carrier so
chooses) and must include:
(A) The date and time the alcohol was delivered to the resident;
(B) The name or information which can be used to determine the name of
the person delivering the alcohol to the resident; and
(C) The name, signature, and delivery address of the person receiving
the alcohol.
(2) Delivery to a licensee of the Commission. In order to deliver malt beverages, wine
or cider to a licensee of the Commission, a for-hire carrier must make application to
the Commission upon forms to be furnished by the Commission and receive approval
from the Commission before delivering any malt beverages, wine or cider to a
licensee.
(3) A for-hire carrier:
(a) Must allow the Commission to audit the carrier’s records which are directly
related to alcohol deliveries in Oregon upon request and shall make those
records available to the Commission in Oregon. The for-hire carrier must make
these records available to the Commission no later than 60 days after the
Commission mails the notice; and
(b) Consents to the jurisdiction of the Commission and the courts of this state for
the purpose of enforcing the provisions of this rule and any related laws or rules.
(4) The Commission may revoke its approval of a for-hire carrier’s plan if the for-
hire carrier fails to follow the plan approved by the Commission or comply with the
provisions of this rule. A revocation under this subsection is not subject to the
requirements for contested case proceedings under ORS Chapter 183.
Stat. Auth.: ORS 471, 471.030, 471.040 & 471.730(1) & (5)
Stats. Implemented: ORS 471.282
Hist.: OLCC 19-2000, f. 12-6-00, cert. ef. 1-1-01; OLCC 23-2007(Temp), f. 12-14-07, cert. ef. 1-1-08 thru 6-28-08;
OLCC 8-2008, f. 6-12-08, cert. ef. 6-29-08

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845-006-0335
Age Verification; Minors on Licensed Premises
(1) Age Verification:
(a) ORS 471.130 requires a licensee or permittee to verify the age of a person who
wants to buy or be served alcoholic beverages when there is "any reasonable
doubt" that the person is at least 21 years old. The Commission requires a
licensee or permittee to verify the age of anyone who wants to drink alcoholic
beverages, or is in an area prohibited to minors, if there is reasonable doubt that
the person is at least 21 years old. "Reasonable doubt" exists if the person
appears to be under the age of 26;
(b) Whenever a licensee or permittee verifies age, he/she must verify it as ORS
471.130 requires (statement of age card or the specified items of identification) and
must reject any obviously altered document or one which obviously does not identify
the person offering it;
(c) Licensees must require all their employees who sell, serve, oversee or
control the sale or service of alcoholic beverages to verify age as subsection (a)
of this section requires.
(d) Only the following forms of identification are acceptable alone as proof of age:
(A) An unexpired, unaltered, and legitimate driver license issued by a
U.S. state or the District of Columbia.
(B) An unexpired, unaltered, and legitimate identification card or driver
license that has a picture of the person, the name of the person, the person’s
date of birth, and a physical description of the person and is issued by a U.S.
state, the District of Columbia, or a territory of the U.S..
(C) An unexpired, unaltered, and legitimate identification card that that has a
picture of the person, the name of the person, the person’s date of birth, and
a physical description of the person and is issued by a federally recognized
Indian tribe.
(D) An unexpired, unaltered, and legitimate passport or passport card; or
(E) An unexpired, unaltered, and legitimate U.S. military identification card.
(2) Sanctions for Failure to Verify Age:
(a) The Commission will sanction a licensee or permittee who does not verify
the age of a person who appears to be under the age of 26 only if the person:
(A) Actually is a minor who buys, is served or drinks an alcoholic beverage
at the licensed premises (Category III violation); or
(B) Actually is a minor who is in an area of the licensed premises prohibited
to minors (Category IV violation).
(b) If the Commission sanctions a licensee or permittee for one or more of the
following violations under this rule: Failure to verify the age of a minor; Allowing a
minor to drink; or Allowing a minor in an area prohibited to minors, the Commission
will not sanction the licensee or permittee separately under ORS 471.130 or
471.410(2) for the same conduct. The Commission may charge a licensee or
permittee for one or more violations under this rule and also charge violation of
one or more of the statutes in the alternative.
(c) Failure to verify age as ORS 471.130 requires or to reject obviously altered
or false identification is a Category III violation.
(3) Minors on Premises: General Prohibitions. No licensee, permittee, or licensee's

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employee will permit a minor:
(a) To drink any alcoholic beverage on licensed premises;
(b) To be on licensed premises or an area of the licensed premises prohibited to
minors, except as provided in ORS 471.430, 471.480, 471.482, OAR 845-006-
0340 and this rule. (The assigned minor posting(s) describes where on the
premises minors are allowed or prohibited. See OAR 845-006-0340, Minor
Postings.)
(5) Minor Vendor or Contractor. A minor, other than a licensee's employee, who has
a legitimate business purpose, may be in the area of the licensed premises normally
prohibited to minors. (For example, a minor who is a plumber may repair the plumbing
in a prohibited area).
(7) Minor Patron. If the licensee permits it, a minor may be in the immediate company
of his/her spouse or Domestic Partner who is at least 21 years old. “Domestic Partner”
means an individual who, along with another individual of the same sex, has received
a Certificate of Registered Domestic Partnership pursuant to the Oregon Family
Fairness Act. The minor must not buy, possess or drink alcoholic beverages.
Statutory/Other Authority: ORS 471, 471.030, 471.040, 471.430, 471.482 & 471.730
Statutes/Other Implemented: ORS 471.130, 471.410, 471.430, 471.480 & 471.482
History:
OLCC 4-2018, amend filed 04/23/2018, effective
05/01/2018 OLCC 19-2016, f. 11-15-16, cert. ef. 12-1-16
OLCC 14-2013, f. 12-12-13, cert. ef. 1-1-14
OLCC 5-2013(Temp), f. 7-12-13, cert. ef. 7-15-13 thru 1-11-14
OLCC 3-2012, f. 4-10-12, cert. ef. 5-1-12
OLCC 2-2009, f. 3-17-09, cert. ef. 4-1-09
OLCC 9-2008, f. 6-12-08, cert. ef. 7-1-08
OLCC 9-2005, f. 11-21-05, cert. ef. 1-1-06
OLCC 4-2004, f. & cert. ef. 4-9-04
Reverted to OLCC 12-2002, f. 8-29-02, cert. ef. 1-2-03
OLCC 13-2003(Temp), f. & cert. ef. 9-23-03 thru 3-20-04
OLCC 12-2002, f. 8-29-02, cert. ef. 1-2-03
OLCC 19-2000, f. 12-6-00, cert. ef. 1-1-01

845-006-0345
Prohibited Conduct
The Commission holds licensees accountable for the acts of their agents and
employees. (OAR 845-006-0362). No employee or agent of a licensee may violate any
provision of this rule. A violation of any section of this rule by an employee or agent of a
licensee is considered a violation by the licensee.
(1) Drinking on Duty: No licensee or permittee will drink or be under the influence
of intoxicants while on duty.
(a) "On duty" means from the beginning of a work shift that involves the mixing,
sale or service of alcoholic beverages, checking identification or controlling conduct
on the premises, to the end of the shift including coffee and meal breaks.
(b) “On duty” also means, for those working outside a scheduled work shift, having
the authority to put himself or herself on duty and performing acts on behalf of the
licensee which involve the mixing, sale or service of alcoholic beverages,
checking identification or controlling conduct on the premises. Whether a person is
paid or scheduled for work is not determinative of whether the person is
considered “on duty” under this subsection.

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 (c) "A work shift that involves the sale and service of alcoholic beverages"
includes supervising those who mix, sell or serve, check identification or control
the premises.
(d) Being under the influence of intoxicants on duty is a Category II violation.
(e) Drinking on duty is a Category III violation.
(2) No licensee or permittee will fail to call the police when a Commission regulatory
employee directs the licensee or permittee to call. Violation of this section is a
Category II violation.
(3) Evidence:
(a) No licensee or permittee will:
(A) Destroy, damage, alter, remove, or conceal potential evidence, or attempt
to do so;
(B) Refuse to give a Commission regulatory employee or police officer
this evidence when the employee or officer lawfully requests it; or
(C) Ask or encourage another person to do subsections (a) or (b) of
this section.
(b) Violation of this section is a Category III violation.
(4) Access to Premises:
(a) Both during regular business hours and when a premises is closed, no licensee
or permittee will refuse to admit or fail to promptly admit to the licensed premises a
Commission regulatory employee or police officer who identifies him/herself and
who enters or wants to enter to conduct a reasonable search to ensure
compliance with alcoholic beverage law. Examination of premises that are or
appear closed occurs only when there is reason to believe an alcoholic beverage
law violation is occurring.
(b) Once the regulatory employee or police officer is on the licensed premises,
no licensee or permittee will ask the regulatory employee or officer to leave until
the regulatory employee or officer has had an opportunity to conduct a
reasonable search to ensure compliance with the alcoholic beverage laws.
(c) Violation of this section is a Category II violation.
(5) Open Containers: No licensee or permittee will permit a person to take an open
container of alcoholic beverages from the licensed premises, except as ORS 471.175,
471.178, 471.186, 471.200, 471.223 and 471.227 allow. Except for tastings as allowed
in OAR 845-006-0450, no Off-Premises Sales licensee will permit an open container
of alcoholic beverages on the licensed premises unless the licensee also holds
another license at the premises that allows on-premises consumption. Violation of this
section is a Category V violation.
(6) Liquor on Premises: No licensee or permittee will have or permit any alcoholic
liquor on the licensed premises which the license does not allow the licensee to sell or
serve. Notwithstanding this requirement, a limited on-premises or brewery-public house
sales licensee may have distilled spirits on the premises if the distilled spirits are used
only for cooking, are kept in a container only in the food preparation area, and the
container is clearly marked “for cooking only.” Violation of this section is a Category V
violation.
(7) Drive-up Window: No licensee or permittee will sell or deliver any alcoholic
beverages through a drive-up window. Violation of this section is a Category
III violation.

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(8) Liquor as a Prize: Except as allowed in ORS 471.408, no licensee or permittee
will give or permit any alcoholic beverage as a prize, premium, or consideration for
any lottery, contest, game of chance or skill, exhibition, or any competition of any kind
on the licensed premises. Violation of this section is a Category V violation.
(9) "Good Faith Effort": ORS 471.315(1)(a)(H), and 471.412(1) prohibit a licensee or
permittee from allowing a visibly intoxicated person to drink alcoholic beverages. A
licensee or permittee who makes a good faith effort to remove the alcoholic
beverage does not violate these statutes.
(a) As used in ORS 471.412(2) and this rule, "good faith effort" means:
(A) Placing a hand on the drink and trying to remove it; or
(B) Making a verbal request for the drink, if the server has reason to
believe that touching the patron's drink could cause a disturbance.
(b) The Commission will issue letters of reprimand for the first three violations of
this section within a two-year period. A fourth violation within a two-year period is
a Category III violation assessed at the fourth level (cancellation).
(10) Promotions.
(a) The following practices are prohibited:
(A) The sale, offer or service to any person of an unlimited number of
alcoholic beverage(s) during any set period of time for a fixed price;
(B) The sale, offer or service of alcoholic beverages by the drink for a price per
drink that is less than the licensee’s cost for the alcohol to any person paying
a fixed “buy in” price, entry fee, cover or door charge;
(C) Price reductions on alcoholic beverages by the drink from 12:00 midnight
until 2:30 a.m. A price reduction is a lower price as compared to the usual,
customary, or established non-discounted price the licensee charges for a
drink of that type on the licensed premises;
(D) The sale, offer or service of distilled spirits by the bottle for consumption on
the premises, except as allowed in OAR 845-006-0433 (Minibars in Hotel
Guest Rooms) and 845-006-0434 (Minibars in Arena Suites). This subsection
does not prohibit a Full On-Premises Public Location Sales Licensee (F-PL) or
Full On-Premises Catering Sales Licensee (F-Cat) from charging clients by the
bottle for distilled spirits that are served by the drink at hotel suites, banquets,
receptions or catered events where the reasonably projected attendance is at
least 20 patrons;
(E) Operating, encouraging or permitting games of chance or skill, contests,
exhibitions, or competitions of any kind on the licensed premises that
involve drinking alcoholic beverages, (e.g., beer pong, “21 for 21”);
(F) Dispensing, pouring or otherwise serving any alcoholic beverage
directly into a person’s mouth, including through any device such as a
“bong”; and
(G) The use of any device or serving technique that produces an alcoholic mist
or vapor for consumption by inhalation. An alcohol vaporization device, for
example, also called an alcohol without liquid machine, is a device, machine or
process which mixes spirits, alcoholic liquors or any product containing
alcoholic liquor with oxygen or any other gas to produce a vaporized product
for consumption by humans by inhalation.
(b) Violation of this section is a Category III violation.

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(11) Self-Service. No licensee or permittee will permit any patron to mix, dispense or
serve an alcoholic beverage for or to himself or herself for on-premises or off-
premises consumption. Violation of this section is a Category III violation.
Stat. Auth.: ORS 471, 471.030, 471.040 & 471.730(1) & (5)
Stats. Implemented: ORS 471.030, 471.040 471.175, 471.178, 471.186, 471.200, 471.223, 471.227,
471.315(1)(a)(H), 471.351(1), 471.405(1), 471.408, 471.412, 471.675 & 471.730
Hist.: OLCC 19-2000, f. 12-6-00, cert. ef. 1-1-01; OLCC 6-2001, f. 8-15-01, cert. ef. 9-1-01; OLCC 4-2003, f. 3-31-03
cert. ef. 4-1-03; OLCC 5-2007, f. 3-22-07, cert. ef. 4-1-07; OLCC 3-2009, f. 4-21-09, cert. ef. 5-1-09; OLCC 18-2010,
f. 12-22-10, cert. ef. 1-1-11; OLCC 8-2011, f. 11-1-11, cert. ef. 1-1-12; OLCC 2-2013, f. 3-15-13, cert. ef. 4-1-13;
OLCC 10-2013, f. 11-14-13, cert. ef. 12-1-13

845-006-0365
Payment for Alcoholic Beverages; NSF Checks, Including Third Party Checks
(4) No Full On-Premises Sales licensee will pay for distilled spirits purchased from
or through the Commission with an NSF check.
(6) As used in this rule:
(a) NSF check includes any check or other instrument that is not immediately
paid upon presentation or that is later dishonored;
Stat. Auth.: ORS 471, including ORS 471.030, 471.730(1) & (5)
Stats. Implemented: ORS 471.398
Hist.: OLCC 19-2000, f. 12-6-00, cert. ef. 1-1-01; OLCC 10-2004, f. 10-15-04 cert. ef. 11-1-04
845-006-0370
Financial Assistance; Retailer Responsibility
(1) Manufacturer and wholesaler have the same meaning as in ORS 471.392.
(2) Retailer has the same meaning as in OAR 845-013-0001.
(3) The Commission interprets ORS 471.392 to also prohibit a retailer from soliciting
from a manufacturer or wholesaler any item or service these statutes prohibit,
except as OAR 845-013-0001 through 845-013-0110 allow.
(4) A retailer does not violate ORS 471.398 if the retailer accepts the items or
services that OAR 845-013-0001 through 845-013-0110 allow.
(5) A retailer may not sell the samples a wholesaler or manufacturer gives the
retailer under OAR 845-013-0060.
(6) No Full On-Premises Sales licensee or officer, director, manager, agent, or
employee of a Full On-Premises Sales licensee will solicit or accept any gift, gratuity,
special individualized discount, or other incentive from any retail sales agent of the
Commission, or anyone representing the retail sales agent, if such may be
reasonably construed to be an enticement to obtain, maintain or increase the
recipients business with the retail sales agent.
Stat. Auth.: ORS 471, including 471.030, 471.040, 471.730(1) & 471.730(5)
Stats. Implemented: ORS 471.398
Hist.: OLCC 19-2000, f. 12-6-00, cert. ef. 1-1-01

845-006-0445
Nonbeverage Food Products Containing Alcoholic Beverages
(1) ORS 471.038 authorizes any licensee whose license allows the sale of alcoholic
liquor at retail and any retail liquor agent to sell nonbeverage food products
containing alcohol, such as fruits preserved in brandy or candies filled with alcoholic
liquor. This rule regulates the sale and delivery of those nonbeverage food products,
and clarifies which licensees may sell nonbeverage food products containing alcohol.
(2) For this rule, licensee means any licensee authorized to sell alcoholic liquor at
retail for consumption either on or off the licensed premises.
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(3) ORS 471.038 requires licensees and retail liquor agents to clearly label:
(a) The product to show the alcohol content; and
(b) The front of the package to say that it may not be sold to persons under
21 years.
(4) Licensees may deliver nonbeverage food products containing alcoholic
beverages to Oregon residents only under the following conditions:
(a) The product must be clearly labeled to show the alcohol content and clearly
labeled on the front of the package to say the product may not be sold to minors
or visibly intoxicated persons;
(b) Licensees must not deliver nonbeverage food products containing alcohol
to minors or visibly intoxicated persons;
(c) If the licensee delivers through a common carrier, the licensee may use only a
common carrier who has a Commission-approved delivery plan. The
Commission requires plan approval to assure appropriate alcoholic beverage
delivery.
(5) This rule applies only to nonbeverage food products that contain not more than
five percent alcohol by weight or 10 percent alcohol by volume, whichever is greater.
(6) Nonbeverage food products containing alcoholic beverages may not be sent
from outside the State of Oregon to residents in the state.
Stat. Auth.: ORS 471, including ORS 471.030, ORS 471.040, ORS 471.730(1), ORS 471.730(5) & ORS 471.730(6)
Stats. Implemented: ORS 471.038 & ORS 471.305
Hist.: OLCC 19-2000, f. 12-6-00, cert. ef. 1-1-01

845-009-0145
Clerk Training Courses
(1) ORS 471.341 requires an Off-Premises Sales clerk to complete a Commission-
approved training course if the clerk sold alcohol to a minor or if the clerk failed to
properly verify identification of a person who purchased alcohol. The clerk must
complete the training within the time specified in this rule as a condition of continuing
to make alcohol sales. Based on 471.030, 471.040, and 471.750, the Commission
requires a liquor store clerk to complete a Commission-approved training course within
the time frames specified in this rule if the clerk sold alcohol to a minor or failed to
properly verify identification, and requires a liquor agent to comply with the
requirements of this rule if a clerk sold alcohol to a minor or failed to properly verify
identification. ORS 471.341 requires the Commission to establish timelines for
completing the training and to approve all training courses offered for purposes of this
rule. This rule establishes notice requirements and times for completing the training,
sets standards and approval procedures for training courses, and sets an
administrative fee for the expenses incurred by the Commission.
(2) As used in this rule,
(a) "Clerk," "Off-Premises Sales clerk," "liquor store clerk," or "employee" means
an Off-Premises Sales or liquor store employee, corporate officer, manager, or any
other person whose job includes selling packaged alcohol, but does not include an
individual named on the license or on the liquor agent contract;
(b) "Alcohol" means alcoholic beverages;
(c) "Clerk Training Courses," "course," or "approved training course" means
a course approved by the Commission for the purposes of ORS 471.341.
(3) Clerk Responsibilities. If the Commission determines that a clerk sold alcohol to a
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minor or failed to properly verify identification, the clerk must complete a
Commission-

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approved Clerk Training Course within 45 days of the date the Commission notifies the
licensee or liquor agent of the clerk's act. If the clerk does not complete the training
within 45 days, the clerk may not continue to sell alcohol.
(4) Licensee and Liquor Agent Responsibilities. If the Commission determines that an
Off-Premises Sales licensee's employee or a liquor agent's employee sold alcohol to
a minor or failed to properly verify identification, the licensee or liquor agent may not
allow that employee to sell alcohol if the employee has not completed an approved
training course within the required time.
(5) Notice and Reporting Requirements.
(a) When the Commission determines that a clerk sold alcohol to a minor or failed
to properly verify identification, the Commission will notify the licensee or liquor
agent in writing that the clerk must complete a Commission-approved training
course within 45 days of the notice as a condition of continuing to sell alcohol.
(b) When the clerk has completed the required training, the licensee or liquor
agent must:
(A) Notify the Commission within seven days on a Commission-provided
form that the employee has completed the training;
(B) Attach a copy of written certification of course completion; and
(C) Include a $10 administrative fee.
(c) The licensee or liquor agent must notify the Commission using the
Commission- provided form if:
(A) The clerk does not complete the training; or
(B) The clerk is no longer employed by the licensee or liquor agent to
sell alcohol.
(d) The Commission will put the notification from the licensee or liquor agent in
the licensee or liquor agent's Commission file.
(6) Administrative Fee. The Commission assesses a $10 administrative fee for
each employee who completes an approved Clerk Training Course.
(7) Course Approval Standards and Process. A licensee or liquor agent may use
a Commission-approved course, or may apply for Commission approval of their
own course.
(a) For a course to be approved, a Clerk Training Course applicant must:
(A) Submit a completed application packet provided by the Commission;
(B) Have a course that meets the Commission's Clerk Training Course
Minimum Standards (published December 21, 1999, and available at
the Commission's main office at 9079 SE McLoughlin, Portland, OR);
(C) Explain in writing how the course will provide written certification of
course completion to each student who completes the course.
(b) Commission staff will review the application, and will:
(A) Approve a completed application that meets the requirements in
Section (7)(a) of this rule. The Commission will notify the applicant in writing
if the Commission approves the course; or
(B) Return an incomplete application or one that does not meet
the requirements of Section (7)(a).
(8) Penalties.
(a) Violation of Section (3) of this rule is a Category III violation.

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 (b) Violation of Section (4) of this rule is a Category III violation. For a liquor
agent, violation of Section (4) may result in a Notice of Violation.
(c) Violation of Section (5)(b), (5)(c)(A), or (5)(c)(B) of this rule is a Category
I Violation.
Stat. Auth.: ORS 471, including 471.030, 471.040 & 471.730(1) & (5) & 471.750
Stats. Implemented: ORS 471.341 & ORS 471.750
Hist.: OLCC 19-2000, f. 12-6-00, cert. ef. 1-1-01; OLCC 14-2002, f. 10-25-02 cert. ef. 11-1-02

845-015-0101
Definitions
As used in OAR chapter 845, division 015:
(1) "Commission" includes the 7 member body of Commissioners appointed by the
Governor, the administrator (executive director) and agency staff. Any of the actions
or decisions specified in this division may be delegated to the administrator (executive
director) as provided in ORS 471.040(2).
(2) "Disabled Retail Sales Agent" is one who has a physical or mental impairment
that has continued more than one year or is permanent that prevents a retail sales
agent from properly performing contractual duties. The Commission determines retail
sales agent disability after reviewing medical reports from the retail sales agent's
physician. The Commission may require additional medical information from a
Commission- selected physician.
(3) "Full On-Premises Sales Licensee" means any person or entity holding a Full
On- Premises Sales license.
(4) "Retail Liquor Store" is a premises or a specific area in a premises the
Commission approves for the sale of packaged distilled spirits for off-premises
consumption, other than an Oregon licensed distillery or portion of such a distillery
which has been approved for the sale of packaged distilled spirits manufactured by
the distillery.
(5) "Retail Sales Agent" or "Agent" is an individual person or legal entity appointed by
the Commission who enters into a retail sales agent agreement to sell packaged
distilled spirits on behalf of the Commission in a retail liquor store. When a retail sales
agent is a legal entity, the following persons shall also be considered a retail sales
agent:
(a) Each individual person who owns 10% or more of the entity; such as
stock, membership, or other investment; and
(b) Each individual person who has been designated by the entity to exercise
control over, or be entitled to exercise control over, the entity; such as directors,
officers, managing members, and general partners.
(6) "Retail Sales Agent Agreement" is a written contract between the Commission
and a retail sales agent that specifies the terms, conditions, and obligations between
both parties.
(7) "Temporary Retail Sales Agent" or “Temporary Agent” is an individual person
or legal entity selected by the Commission to temporarily operate a retail liquor
store.
Statutory/Other Authority: ORS 471.030 & 471.730
Statutes/Other Implemented: 471.750, 471.752, ORS 471.705 & 471.040
History:
OLCC 13-2018, amend filed 10/30/2018, effective 11/01/2018
OLCC 1-2012, f. 3-20-12, cert. ef. 4-1-12
LCC 25-1980, f. 9-30-85, ef. 1-1-81; LCC 9-1985, f. 11-6-85, ef. 1-1-86; Renumbered from 845-015-0040; LCC 23-

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1986, f. 10-16-86, ef. 1-1-87; OLCC 2-2003, f. 1-27-03, cert. ef. 2-1-03, Renumbered from 845-015-0007; OLCC 10-
2006, f. 7-19-06, cert. ef. 8-1-06; OLCC 15-2011, f. 12-6-11, cert. ef. 1-1-12

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845-015-0105
Types of Retail Liquor Stores
(1) A retail liquor store is either exclusive or non-exclusive. In an exclusive retail liquor
store, a retail sales agent sells only distilled spirits and related items authorized by
OAR 845-015-0143. In a non-exclusive retail liquor store, a retail sales agent operates
a retail liquor store as an adjunct to another business. A retail sales agent must
secure Commission approval for a retail liquor store's association with another
business.
(2) The Commission may change the type of a retail liquor store from exclusive to
non- exclusive or non-exclusive to exclusive. In making a type change, the
Commission evaluates various factors, including retail liquor store sales, business
plan and customer service. The procedures in OAR 845-015-0110 apply to such
changes.
(3) When the Commission changes a retail liquor store from one type to another,
the retail sales agent has the right to continue as retail sales agent after the change.
Stat. Auth.: ORS 471, 471.030, 471.730(1) & (5)
Stats. Implemented: ORS 471.750(1)
Hist.: LCC 21-1986, f. 10-16-86, ef. 1-1-87; OLCC 7-2002, f. 5-10-02, cert. ef. 6-1-02; OLCC 2-2003, f. 1-27-03, cert.
ef. 2-1-03, Renumbered from 845-015-0012; OLCC 1-2012, f. 3-20-12, cert. ef. 4-1-12

845-015-0110
Establishment of a Retail Liquor Store
(1) When the Commission decides to establish a new retail liquor store,
the Commission:
(a) Determines the criteria for location and premises;
(b) Determines a geographic location in which to locate a retail liquor store or
a precise location;
(c) Sets a target date for a retail liquor store to begin operation; and
(d) Follows the procedure described in OAR 845-015-0120 and 845-015-0125
for selecting and appointing a retail sales agent.
(2) The Commission may discontinue a retail liquor store that has a retail sales agent
vacancy. If the Commission continues a retail liquor store, it evaluates whether the
existing premises satisfactorily meets the standards for location and premises set
forth in the Site Evaluation Form. If it does not meet the minimum standards, the
Commission follows the procedure described in section (1) of this rule.
(3) The Commission may arrange for a particular location for a retail liquor store,
before appointing a retail sales agent. The Commission may sign an option to lease or
enter into a lease that is assignable to a retail sales agent without recourse by the
lessor against the Commission. A retail sales agent must reimburse the Commission,
on its terms, for appropriate expenses associated with establishing a retail liquor store.
Stat. Auth.: ORS 471, 471.030, 471.730(1) & (5), 472.030, 472.060(1) & (2)(d)
Stats. Implemented: ORS 471.750(1)
Hist.: LCC 14-1978, f. & ef. 10-26-78; Renumbered from 845-010-0343; LCC 15-1986, f. 10-16-86, ef. 1-1-87; OLCC
2-2003, f. 1-27-03, cert. ef. 2-1-03, Renumbered from 845-015-0020

845-015-0115
Retail Sales Agent Eligibility
(1) A retail sales agent who is an individual person must be at least 21 years old.

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Retail sales agents must devote enough time to a retail liquor store to ensure its
efficient operation and reasonable service to the public.

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(2) A retail sales agent may not have a financial interest or business connection
that ORS 471.710(3) or OAR 845-015-0118 prohibits.
(3) A retail sales agent may not be a Commission licensee, except that:
(a) A non-exclusive retail sales agent may be an Off-Premises Sales licensee.
(b) A non-exclusive retail sales agent may be a Limited On-Premises Sales
licensee provided that the premises with the Limited On-Premises Sales license
is in a different physical location and address from the retail liquor store.
(c) An exclusive retail sales agent may be an Off-Premises Sales licensee and a
Limited On-Premises Sales licensee provided that the premises with the Limited
On-Premises Sales license or Off-Premises Sales license is in a different
physical location and address from the retail liquor store.
Statutory/Other Authority: ORS 471.030 & 471.730
Statutes/Other Implemented: ORS 471.750
History:
OLCC 2-2019, amend filed 01/22/2019, effective
02/01/2019 OLCC 1-2012, f. 3-20-12, cert. ef. 4-1-12
OLCC 10-2004, f. 10-15-04 cert. ef. 11-1-04
OLCC 2-2003, f. 1-27-03, cert. ef. 2-1-03, Renumbered from 845-015-0027
OLCC 19-2000, f. 12-6-00, cert. ef. 1-1-01
OLCC 19-1999, f. 11-2-99, cert. ef. 11-28-99
OLCC 7-1999(Temp), f. 5-25-99, cert. ef. 6-1-99 thru 11-27-99
OLCC 15-1989, f. 10-31-89, cert. ef. 11-1-89
OLCC 19-1987, f. 6-10-87, ef. 7-1-87

845-015-0118
Retail Sales Agent Prohibited Interests, ORS 471.710(3)
(1) Definitions: As used in ORS 471.710(3) and this rule:
(a) "Liquor Store Agent" has the same meaning as a retail sales agent, as defined
in OAR 845-015-0101(5);
(b) "Financial Interest" means knowingly having an ownership interest, as a sole
proprietor, partner, limited partner or stockholder or any direct or indirect ownership
interest through a device such as a holding company, in a business licensed with a
Distillery or Full On-Premises Sales license or any distillery whose products are
sold in Oregon;
(c) "Business Connections" include, but are not limited to:
(A) Knowingly providing anything of value to a person or business licensed with
a Distillery or Full On-Premises Sales license or to any distillery whose products
are sold in Oregon, in return for something of value. This rule does not,
however, prohibit persons and licensees from providing commodities and
services to each other that they routinely provide to the general public under the
same terms;
(B) Partnerships with a person or business licensed with a Distillery or Full
On- Premises Sales license, or to any distillery whose products are sold in
Oregon, and similar ventures formed for the purpose of making profit,
(d) "Knowingly" means a person actually knew or reasonably should have known;
(e) "Household" means all persons living as a family unit in the same dwelling;
(f) "Immediate Family" means spouse or Domestic Partner, and minor
dependent children.
(g) “Domestic Partner” means an individual who, along with another individual of
the same sex, has received a Certificate of Registered Domestic Partnership
pursuant to the Oregon Family Fairness Act.
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 (h) “Company Principal” means a person who holds any of the following interests
in a legal entity that is a retail sales agent or an applicant for appointment as a
retail sales agent:
(A) An officer;
(B) A director;
(C) A person who owns or controls 10% or more stock in the entity or holds
10% or more of the total membership interests in the entity or whose
investment interest is 10% or more of the total investment interests in the
entity;
(D) A manager of a limited liability corporation or limited liability partnership
or the general partner of a limited partnership.
(2) Prohibited Interests. No retail sales agent, company principal, or member of
the agent’s household or immediate family may hold a Financial Interest or
Business Connection as those terms are defined in section (1) of this rule.
(3) Additional Prohibitions:
(a) No retail sales agent, company principal or member of the agent's household or
immediate family may be employed by a business that is licensed with a Distillery
or Full On-Premises Sales license unless:
(A) The person's job duties do not include involvement with that portion of
the business that requires an alcoholic beverage license to operate; or
(B) The person exercises no management control over that portion of
the business that requires an alcoholic beverage license to operate.
(b) No retail sales agent, company principal or member of the agent's household
or immediate family may be employed by any distillery whose products are sold in
Oregon.
(4) Reporting Requirements:
(a) All retail sales agent applicants must complete and sign a form describing any
financial interest or business connection the applicant, company principal or any
person in the applicant's household or immediate family has, that the applicant
would reasonably know of, with a Distillery or Full On-Premises Sales licensee, or
with a distillery whose products are sold in Oregon. The Commission will
determine whether any prohibited interest or connection exists. An applicant,
company principal or person in the applicant's household or immediate family who
has a prohibited interest or connection must divest the interest or connection
before the Commission appoints the applicant;
(b) A retail sales agent must report, to the agent's district manager, any prohibited
interest or connection with a Distillery, Full On-Premises Sales licensee or a
distillery whose products are sold in Oregon as soon as the agent would
reasonably know of the interest or connection. If ORS 471.710(3) or this rule
prohibits the interest or connection, the Commission will set a reasonable time
period for divestiture. If the retail sales agent, company principal, household
member or immediate family member fails to divest, the Commission will terminate
the agent's contract.
(5) Gifts and Gratuities: No retail sales agent will accept any gift, gratuity or thing
of value from any Distillery or Full On-Premises Sales licensee or any distillery or
any person representing a distillery, except that a retail sales agent may accept:

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 (a) Items totaling $25 or less per year per licensee or distillery offered to retail
sales agents as customers of the licensee or distillery as long as the items are
offered on an equal basis to all customers irrespective of any connection to the
Commission;
(b) Food and beverages provided for immediate consumption at a convention or
a business conference or meeting that are offered to all participants irrespective
of any connection to the Commission;
(c) A non-alcoholic beverage for immediate consumption that a licensee offers at
a business meeting;
(d) Items offered to all participants at a convention irrespective of any connection
to the Commission.
(6) Disciplinary Actions: The Commission will appropriately discipline a retail
sales agent who:
(a) Fails to report a prohibited interest or connection as section (4) of this
rule requires;
(b) Knowingly acquires an interest or establishes a connection that ORS 471.710
or this rule prohibits; and
(c) Accepts a gift or gratuity that section (5) of this rule prohibits.
Stat. Auth.: ORS 471, including 471.030, 471.040, 471.710 & 471.730(1) & (5)
Stats. Implemented: ORS 471.710
Hist.: OLCC 15-1989, f. 10-31-89, cert. ef. 11-1-89; OLCC 19-2000, f. 12-6-00, cert. ef. 1-1-01; OLCC 2-2003, f. 1-
27-03, cert. ef. 2-1-03, Renumbered from 845-015-0028; OLCC 10-2006, f. 7-19-06, cert. ef. 8-1-06; OLCC 9-2008,
f. 6-12-08, cert. ef. 7-1-08; OLCC 1-2012, f. 3-20-12, cert. ef. 4-1-12

845-015-0120
Retail Sales Agent Selection Procedure
(1) When the Commission fills a retail sales agent vacancy other than as OAR
845- 015-0125(2) describes, the Commission seeks applications from the public.
(2) When seeking applications from the public, the Commission advertises to fill
a vacancy. The Commission may publish its intent to fill a vacancy via a variety
of methods, i.e. internet postings, other online media, or newspapers.
(3) After an application deadline, all applications will be screened according to
selection criteria in OAR 845-015-0125 and qualified applicants will be selected for
interview. After reviewing applications and screening results, an interview committee
conducts personal interviews. The interview committee scores the applicants and
recommends finalists who are most qualified based on the selection criteria in 845-015-
0125. From the finalists, the Commission appoints a retail sales agent using the criteria
in 845-015- 0125. A public presentation at a Commission meeting may be required.
Advance notice of the public meeting date will be given to all finalists.
(4) An appointed retail sales agent must submit a retail liquor store improvement
plan for approval, enter into a Retail Sales Agent Agreement, purchase fixtures and
equipment at an established price or provide fixtures and equipment where none are
available for purchase, and begin operation of a retail liquor store on the date the
Commission specifies. If an appointed retail sales agent cannot purchase, rent or
lease, and equip an approved location and begin operation by the required date, the
Commission(ers) may select another applicant from the list of finalists.
Stat. Auth.: ORS 471, 471.030, 471.730(1) & (5)
Stats. Implemented: ORS 471.750(1)
Hist.: LCC 20-1986, f. 10-16-86, ef. 1-1-87; OLCC 2-2003, f. 1-27-03, cert. ef. 2-1-03, Renumbered from 845-015-
0022; OLCC 10-2006, f. 7-19-06, cert. ef. 8-1-06, OLCC 13-2011, f. 12-6-11, cert. ef. 1-1-12
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845-015-0125
Retail Sales Agent Selection Criteria
(1) When the Commission selects a retail sales agent using the procedure in OAR 845-
015-0120, the Commission evaluates the knowledge, skills and abilities of all
applicants in the following areas:
(a) Retail business experience including, but not limited to, responsibility for
inventory control, cash accountability, supervision of personnel and
customer service;
(b) Knowledge of retail operations or business management, including study
or training in those or related fields;
(c) Customer service skills and ability to communicate and work effectively with
the public;
(d) Whether the applicant's health permits full-time supervision of a retail
liquor store;
(e) The applicant's record of felony conviction, conviction of crime relating to
money management fraud, or a history of conviction of crimes relating to the abuse
of alcohol or controlled substances;
(f) The applicant's financial ability to purchase or lease and equip the retail
liquor store at a Commission approved location. The applicant's ability to
provide the necessary funds to meet the operating expenses of the retail liquor
store and be bonded under the Commission's blanket position fidelity bond.
(2) In appointing a successor to a deceased or disabled retail sales agent, the
Commission gives the preference in ORS 471.752. The Commission evaluates the
qualifications of the applicant. After review of the application documents and
personal interviews, the Commissioners decide if the applicant is qualified.
Stat. Auth.: ORS 471, 471.030, 471.730(1) & (5), 472.030, 472.060(1) & (2)(d)
Stats. Implemented: ORS 471.750(1)
Hist.: LCC 14-1978, f. & ef. 10-26-78; Renumbered from 845-010-0344; LCC 6-1981, f. 11-2-81, ef. 1-1-82; LCC 16-
1983, f. 12-27-83, ef. 1-1-84; OLCC 18-1987, f. 6-10-87, ef. 7-1-87; OLCC 2-2003, f. 1-27-03, cert. ef. 2-1-03,
Renumbered from 845-015-0025

845-015-0135
Public Opinion on Retail Liquor Store Location
(1) The Commission considers public opinion when it evaluates establishing
or relocating a retail liquor store. The Commission seeks public opinion by:
(a) Posting a public notice at the proposed location and at the existing location,
if any; and
(b) Providing a written notice to any residence, business, pre-elementary,
elementary or secondary school, house of worship or alcoholic treatment facility
within a minimum of a 500 foot radius of the proposed location and to the local
governing body when the Commission is considering relocating a store to
another governing body's jurisdiction, or when it establishes a new retail liquor
store in the jurisdiction.
(2) These notices will ask for opinions on the proposed location and identify
when, where and how the public can comment.
(3) The Commission will consider liquor-related public opinions. It considers these
liquor-related comments together with its criteria for liquor store establishment
and relocation. OAR 845-015-0110 sets out these criteria.

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Stat. Auth.: ORS 471, 471.030, 471.730(1) & (5)
Stats. Implemented: ORS 471.750(1)
Hist.: OLCC 20-1987, f. 9-2-87, ef. 10-1-87; OLCC 2-2003, f. 1-27-03, cert. ef. 2-1-03; Renumbered from 845-015-
0086; OLCC 10-2006, f. 7-19-06, cert. ef. 8-1-06

845-015-0138
Retail Price for Distilled Spirits
Before the Commission implements a surcharge or change in the mark-up formula
for distilled spirits that would result in an increase in the retail price of distilled spirits
sold to the public, the Commission shall:
(1) Provide at least 45 days public notice before such a price increase takes effect;
(2) Provide the opportunity for submission of written comments regarding the
proposed price increase;
(3) Conduct a public meeting for the purpose of receiving verbal comment
regarding the proposed price increase; and
(4) Consider any written or verbal comments before implementing such a
price increase.
Stat. Auth.: ORS 471, 471.030, 471.040 & 471.730(1) & (5)
Stats. Implemented: ORS 471.745
Hist.: OLCC 20-2010, f. 12-22-10, cert. ef. 1-1-11

845-015-0140
Hours and Days of Operation
To ensure adequate service to the public, the Commission requires retail liquor stores
to maintain convenient hours of operation:
(1) Except for Sundays and holidays, all retail liquor stores must be open between
the hours of 12 noon and 6 p.m. Retail liquor stores may not open earlier than 7 a.m.
or close later than10 p.m.
(2) Except for Sundays and holidays, retail liquor stores will be open a minimum
of eight hours each day.
(3) On Sundays or holidays, retail liquor stores may be open for any number of
hours, but may not be open before 7 a.m. or after 10 p.m. Sunday and holiday
openings are optional for Retail Sales Agents.
Stat. Auth.: ORS 471, including 471.030, 471.730(1) & (5)
Stats. Implemented: ORS 471.750(1)
Hist.: LCC 1-1978(Temp), f. & ef. 1-25-78; LCC 5-1978, f. 5-24-78, ef. 5-25-78; Renumbered from 845-010-0350;
LCC 12-1983, f. 11-14-83, ef. 1-1-84; LCC 3-1985, f. 2-28-85, ef. 4-1-85; OLCC 4-2002(Temp), f. & cert. ef. 4-12-02
thru 10-8-02; OLCC 11-2002, f. 8-29-02, cert. ef. 10-9-02; OLCC 2-2003, f. 1-27-03, cert. ef. 2-1-0; Renumbered
from 845-015-0035; OLCC 16-2003(Temp), f. & cert. ef. 9-23-03 thru 3-20-04; OLCC 1-2004, f. 1-21-04, cert. ef. 3-
21-04

845-015-0141
Shipment of Distilled Spirits
All sales of distilled spirits to individual consumers must be made in-person at a retail
liquor store location. A retail sales agent may ship distilled spirits purchased in-
person to a resident of Oregon who is at least 21 years of age. In-person purchases
may be shipped to a resident of a state other than Oregon only in accordance with
the laws of that state.
Stat. Auth.: ORS 471, including 471.030 & 471.730(1) & (5)
Stats. Implemented: ORS 471.740 & ORS 471.750
Hist.: OLCC 23-2007(Temp), f. 12-14-07, cert. ef. 1-1-08 thru 6-28-08; OLCC 8-2008, f. 6-12-08, cert. ef. 6-29-08

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845-015-0143
Sale of Related Items
(1) In an exclusive retail liquor store, the retail sales agent may sell only distilled
spirits distributed by the Commission and related items.
(2) Related items are:
(a) Ice and mixers;
(b) Foods used in drinks, such as olives, onions and cherries;
(c) Bartender's guides, shakers, strainers, mixing spoons, swizzle sticks and
similar tools used in preparing drinks;
(d) Glassware, coasters, straws, napkins and other such items associated
with drinking alcoholic liquor;
(e) Liquor branded logo giftware and apparel; and
(f) Items such as chewing gum, breath mints and tobacco products.
(3) Only the retail sales agent may conduct business out of an exclusive retail
liquor store. This business must be authorized by statute or Commission rule.
Stat. Auth.: ORS 471, 471.030, 471.730(1) & (5)
Stats. Implemented: ORS 471.750(1)
Hist.: LCC 25-1980, f. 9-30-80, ef. 1-1-81; LCC 19-1986, f. 10-16-86, ef. 1-1-87; OLCC 24-1987, f. 12-9-87, cert. ef.
1-1-88; OLCC 2-2003, f. 1-27-03, cert. ef. 2-1-03; Renumbered from 845-015-0045; OLCC 3-2005, f. 5-16-05, cert.
ef. 6-1-05

845-015-0145
Solicitation; Incentives
(1) A retail sales agent may seek business from any business or Full On-
Premises Sales licensee, including any employee or representative by:
(a) Describing a retail liquor store and its services orally, by flyer, personal letter
or business card; and
(b) Inviting a potential business or Full On-Premises Sales licensee customer to
visit a retail liquor store.
(2) A retail sales agent must not:
(a) Solicit, ask, suggest or urge anyone except a Full On-Premises Sales
licensee or other business to make a purchase at a particular retail liquor store;
(b) Give or offer any gift, gratuity, special individualized discount or other
incentive to any person if such can be reasonably construed to be an enticement
to obtain, maintain, or increase the recipient's business with the retail sales agent.
(3) An exclusive retail sales agent must charge the same price for related items of
identical brand, type, size and number. An exclusive retail sales agent must keep
accurate records of purchases and sales of related items and must make those records
available for Commission audit as provided in the Agency Agreement. The
Commission may inspect the books and records of the associated business of a non-
exclusive retail sales agent.
(4) A retail sales agent must sell Commission merchandise at the
Commission's established price.
(5) A retail sales agent may deliver alcoholic liquor or related items only to a Full
On- Premises Sales licensee's premises as provided in and consistent with the
Agency Agreement and the Commission's Retail Operations Manual.
Stat. Auth.: ORS 471.730(5)
Stats. Implemented: ORS 471.750
Hist.: LCC 25-1980, f. 9-30-80, ef. 1-1-81; LCC 6-1983, f. 6-27-83, ef. 7-1-83; LCC 18-1986, f. 10-16-86, ef. 1-1-87;
OLCC 9-1996, 5-16-96, cert. ef. 6-1-96; OLCC 15-2000 f. 9-13-00, cert. ef. 10-1-00; OLCC 19-2000, f. 12-6-00, cert.
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ef. 1-1-01; OLCC 2-2003, f. 1-27-03, cert. ef. 2-1-0; Renumbered from 845-015-0050; OLCC 10-2006, f. 7-19-06,
cert. ef. 8-1-06

845-015-0148
Minors in Liquor Stores
(1) Except as provided in (2) below, only people 21 years of age or older may enter a
retail liquor store, unless accompanied by a parent, spouse or Domestic Partner who is
at least 21 years old. “Domestic Partner” means an individual who, along with another
individual of the same sex, has received a Certificate of Registered Domestic
Partnership pursuant to the Oregon Family Fairness Act. Nevertheless, people 18
years or older may be employed in liquor stores to sell distilled spirits and people
under the age of 18 may be employed but may not participate in the sale of distilled
spirits.
(2) Non-exclusive retail sales agents may apply to the Commission for an exception to
the requirements of (1) of this rule by submitting a control plan to the Commission. The
Commission may approve such a control plan if it contains sufficient measures to
ensure that minors will not have access to distilled spirits. The Commission may
revoke the exception by providing written notice that the previously approved control
plan is no longer sufficient.
Stat. Auth.: ORS 471, including 471.030, 471.730(1) & (5)
Stats. Implemented: ORS 471.750(1)
Hist.: LCC 4-1985, f. 2-28-85, ef. 4-1-85; OLCC 2-2003, f. 1-27-03, cert. ef. 2-1-03, Renumbered from 845-015-
0060; OLCC 9-2008, f. 6-12-08, cert. ef. 7-1-08; OLCC 5-2016, f. 4-26-16, cert. ef. 5-2-16

845-015-0150
Service Refusal in a Retail Liquor Store
(1) A customer who meets the age and identification requirements in ORS 471.130
has the right to purchase alcoholic liquor in a retail liquor store.
(2) Despite section (1) of this rule, a retail sales agent must refuse to sell alcoholic
liquor to anyone who is visibly intoxicated, and may refuse service to anyone who
is disruptive or abusive in a retail liquor store.
Stat. Auth.: ORS 471, 471.030, 471.730(1) & (5), 472.030, 472.060(1) & (2)(d)
Stats. Implemented: ORS 471.750(1)
Hist.: LCC 25-1986, f. 11-20-86, ef. 1-1-87; OLCC 2-2003, f. 1-27-03, cert. ef. 2-1-03, Renumbered from 845-015-
0080

845-015-0155
Distilled Spirit Tasting in a Retail Liquor Store
(1) The Commission allows sponsors to conduct distilled spirits tastings in retail
liquor stores at the sole discretion of the retail sales agent for the purpose of
promoting the sponsor's products. For purposes of this rule, "sponsors" are: Oregon
Distillery licensees, out-of-state manufacturers of distilled spirits, importers of distilled
spirits, distillery representatives, and the employees or agents of Distillery licensees,
out-of- state manufacturers, importers, and distillery representatives. Tastings are
subject to the requirements and limits described in this rule.
(2) Tasting Sizes, Number of Samples per Customer. The size of each distilled spirits
tasting shall be no more than one-quarter fluid ounce of distilled spirits in a single
container. The container may also contain nonalcoholic beverages; however, the total
amount of liquid in the container may be no more than two ounces. A sponsor may
not provide more than one-half ounce total of distilled spirits per customer per day.
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(3) The distilled spirits product(s) provided for tastings must be available for sale at
the retail liquor store where and when the tasting occurs.
(4) Identified Tasting Area. Retail sales agents who allow tastings at their retail liquor
store must identify a specific tasting area. The area must be of a size and design such
that the person(s) conducting the tasting can observe and control persons in the area
to ensure no minors or visibly intoxicated persons possess or consume alcohol.
Customers must remain in the tasting area until they have finished consuming the
sample(s). In exclusive retail liquor stores, the tasting area may be the entire retail
liquor store. In non-exclusive retail liquor stores, the retail sales agent must identify a
tasting area, and keep on file at the retail liquor store a floor plan sketch identifying
the tasting area.
(5) Duration of Tastings Allowed. Tastings are limited to a maximum of three
consecutive hours per sponsor per retail liquor store per day. Only one sponsor at
a time may conduct sample tastings in a retail liquor store.
(6) Server Requirements. Alcohol servers must have valid Oregon service permits.
(7) Record Keeping. The sponsor must keep a record of each tasting they conduct,
including the date and location of each event, the products served, and the names
of the servers. The sponsor must retain records of tastings for one year.
(8) Sponsor responsibilities. Sponsors must:
(a) Provide the distilled spirits product to be tasted, and remove any
remaining product at the end of the tasting;
(b) Provide or pay for a person to serve the distilled spirits being tasted. The
server must be a sponsor or an employee or agent of the sponsor;
(c) Not compensate the retail sales agent, or any employee or agent of the
retail sales agent to participate in the tasting.
(9) Retail Sales Agent Responsibilities. Retail sales agents are responsible for
liquor law violations occurring in the retail liquor store which are not related to
tastings.
(10) Violations Associated with the Tasting. In the case of a liquor law violation
associated with tasting (for example, service of a sample to a minor or a visibly
intoxicated person), both the server and the sponsor may be held responsible for
violations of Oregon liquor laws which occur due to or during the tasting. Violations
which occur due to a sponsor or server violating the law will not be charged to the
retail sales agent.
Stat. Auth.: ORS 471, 471.030, 471.730(1) & (5)
Stats. Implemented: ORS 471.750
Hist.: LCC 27-1986, f. 11-20-86, ef. 1-1-87; OLCC 2-2003, f. 1-27-03, cert. ef. 2-1-03, Renumbered from 845-015-
0095; OLCC 9-2004, f. 6-29-04 cert. ef. 7-1-04; OLCC 5-2011, f. 8-15-11, cert. ef. 9-1-11, (Effective 06/29/16)

845-015-0160
Sale of Lottery Tickets
Despite OAR 845-015-0143(1) (sale of related items), retail sales agents may contract
with the Oregon State Lottery Commission to sell Oregon State Lottery Tickets in
retail liquor stores.
Stat. Auth.: ORS 471, 471.030, 471.730(1) & (5), 472.030, 472.060(1) & (2)(d)
Stats. Implemented: ORS 471.750(1)
Hist.: LCC 5-1985, f. 3-28-85, ef. 4-1-85; OLCC 2-2003, f. 1-27-03, cert. ef. 2-1-03, Renumbered from 845-015-0065

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845-015-0165
Supplier Rebates on Distilled Spirits
(1) The Commission allows suppliers to give consumer rebates on distilled spirits.
Progressive-type coupons which provide a larger rebate when progressively more
alcohol is purchased are permitted. An example of this would be a rebate that offers
$5 for the purchase of one bottle but $12 for two.
(2) Suppliers will distribute distilled spirits rebate coupons only through retail liquor
stores or by publishing them in newspapers or magazines. Any newspaper or
magazine advertising associated with rebate coupons must comply with OAR 845-
015- 0175, 845-015-0177, and any other applicable state and federal regulations.
(3) All rebate coupons offered in the State of Oregon must meet the
following requirements:
(a) Rebate coupons must be redeemable only by mail;
(b) Rebate coupon offers must bear an expiration date;
(c) The supplier must require proof of purchase;
(d) Rebate coupons must be valid only for adults of legal drinking age. The
Commission may require withdrawal of the rebate coupon if the supplier does
not comply with the conditions of the rebate coupon or Commission rules.
(4) The supplier must furnish rebate coupons to all retail liquor stores carrying the
product. Any advertising materials such as posters, signs, banners, or display racks
the supplier provides to promote rebate coupons in a retail liquor store must comply
with OAR 845-015-0175, 845-015-0177, and any other applicable state and federal
regulations.
(5) The supplier is responsible for the redemption of rebate coupons. The supplier
and the retail customer are responsible for settling any disagreement about the
supplier's coupon.
Stat. Auth.: ORS 471, including 471.030, 471.730(1) & (5)
Stats. Implemented: ORS 471.750(1)
Hist.: LCC 2-1983, f. 3-8-83, ef. 7-1-83; LCC 2-1985, f. 2-28-85, ef. 4-1-85; OLCC 19-1991, f. 10-31-91, cert. ef. 11-
1-91; OLCC 2-2003, f. 1-27-03, cert. ef. 2-1-03, Renumbered from 845-015-0055; OLCC 10-2003, f. 7-22-03, cert.
ef. 9-1-03; OLCC 3-2006, f. 2-22-06, cert. ef. 3-1-06; OLCC 26-2007, f. 12-17-07, cert. ef. 1-1-08

845-015-0168
Full On-Premises Sales Licensee Refund
A Full On-Premises Sales licensee who is going out of business may make a written
request to the Commission to return resalable merchandise for a refund. If the
Commission approves the request, the Commission will issue a refund after it
determines that the merchandise is resalable.
Stat. Auth.: ORS 471, 471.030, 471.730(1) & (5)
Stats. Implemented: ORS 471.740 & 471.750
Hist.: LCC 8-1985, f. 10-9-85, ef. 3-1-86; OLCC 2-2003, f. 1-27-03, cert. ef. 2-1-03, Renumbered from 845-015-
0070; OLCC 10-2006, f. 7-19-06, cert. ef. 8-1-06

845-015-0170
Payment for Distilled Spirits
(1) Timing of Payment for Distilled Spirits Purchases. Payment for distilled spirits must
be made at the time of purchase. If the purchaser is a Full On-Premises Sales
licensee, and the distilled spirits being purchased are to be delivered, payment must be
received at the liquor store not later than the store's close of business on the same day
that the product was delivered to the licensee.
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(2) A retail sales agent accepts these forms of payment:
(a) United States currency or a United States traveler's check;
(b) A cashier's check or money order;
(c) A licensee's business check for the amount of the purchase only, properly
dated, personalized and free of alterations;
(d) A personal check from a non-licensee with either a valid driver's license with
photo or valid DMV Identification card with photo, name, date of birth and physical
description. The check must be under $200, payable to the OLCC, for the amount
of purchase only, properly dated, personalized and free of alterations; and
(e) Exclusive retail sales agents shall accept debit and credit cards from non-
licensees using equipment that meets or exceeds Commission approved
standards as set forth in the Retail Operations Manual. At a non-exclusive retail
sales agent’s option, they may also accept these same debit and credit card
transactions.
(3) A retail sales agent must not accept a check for purchases by a licensee who
has given the Commission two checks or other instruments that could not be paid
upon presentation.
(4) Despite section (2) of this rule, a retail sales agent is not required to accept
payment if a sale is contrary to law, if a customer lacks necessary age identification or
if there is a reasonable basis to believe a customer is not lawfully presenting
payment.
(5) A retail sales agent may elect to not take personal checks from non-licensees only
if the retail sales agent accepts debit and credit cards using equipment that meets or
exceeds Commission approved standards as set forth in the Retail Operations Manual.
A retail sales agent must pay the Commission for any uncollected check from a non-
licensee.
Stat. Auth.: ORS 471, 471.030, 471.730(1) & (5)
Stats. Implemented: ORS 471.740 & 471.750(1)
Hist.: LCC 32-1986, f. 12-4-86, ef. 4-1-87; OLCC 10-1989, f. 10-2-89, cert. ef. 10-1-89; OLCC 2-1993(Temp), f. 6-25-
93, cert. ef. 7-1-93; OLCC 4-1995, f. 5-2-95, cert. ef. 6-1-95; OLCC 16-2000, f. 11-9-00, cert. ef. 12-1-00; OLCC 2-
2003, f. 1-27-03, cert. ef. 2-1-03, Renumbered from 845-015-0075; OLCC 5-2005, f. 8-16-05, cert. ef. 9-1-05; OLCC
10-2006, f. 7-19-06, cert. ef. 8-1-06; OLCC 10-2012, f. 12-18-12, cert. ef. 1-1-13

845-015-0173
Discount for Full On Premises Sales Licensees' Distilled Spirits Purchases
Full On-Premises Sales licensees will purchase distilled spirits from a retail sales
agent at a discount of five percent off the listed price fixed by the Commission.
Licensees will receive the discount only on distilled spirits purchased for use in their
Full On-Premises Sales businesses. The discount will be given at the time of
purchase.
Stat. Auth.: ORS 471, 471.030, 471.040, 471.730(1) & (5)
Stats. Implemented: ORS 471.745 & 471.750(1)
Hist.: OLCC 4-1993, f. 11-1-93, cert. ef. 11-4-93; OLCC 19-2000, f. 12-6-00, cert. ef. 1-1-01; OLCC 2-2003, f. 1-27-
03, cert. ef. 2-1-03, Renumbered from 845-015-0078; OLCC 10-2006, f. 7-19-06, cert. ef. 8-1-06

845-015-0175
Advertising by a Retail Sales Agent
(1) The Commission allows advertising by retail sales agents through media and
other forms that are not prohibited by statute or rule.
(2) Advertising may not:
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 (a) Be false, misleading or discriminatory;
(b) Make claims that any government agency endorses or supports the
distilled spirits product;

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 (c) Include materials so appealing to minors that it encourages them to
purchase, possess or drink distilled spirits;
(d) Be included in any material that is for the purpose of youth or minor
viewership (i.e. school yearbooks)
(e) Use a person appearing to be under 26 years of age displayed drinking
distilled spirits;
(f) Use material that encourages the use of distilled spirits because of
its intoxicating effect;
(g) Include the words, “OLCC” or “State of Oregon”;
(h) Include material that encourages excessive or rapid consumption;
(i) Be purchased or given by a manufacturer, wholesaler, distributor, or a person
representing a distillery, or a Full On-Premises licensee on behalf of a retail
sales agent, except as otherwise allowed by statute or rule. (See ORS
471.750(4) and OAR 845-015-0177);
(j) Be placed in media that is being purchased by a Full On-Premises licensee
or material advertising a Full On-Premises licensee in a liquor store.
(k) Promote a licensee, sweepstake, premium, on-pack or non-tasting distilled
spirit events as those terms are defined in OAR 845-015-0177.
(3) To inform the public of distilled spirit access, retail liquor stores must have
exterior "Liquor” sign(s) that are highly visible, attractive, easy to read, compatible
with the location and that conform to local ordinances.
(a) Retail liquor stores located within another retail business or building may
place an exterior sign at the immediate entrance to the retail liquor store.
(b) Exterior signs may be placed off the property that the retail liquor store
occupies with written permission from the owner of the property where the sign
will be located. Upon request from the Commission, retail sales agents will need to
provide evidence of the property owner’s permission.
(c) Signs and sign hardware must be maintained, clean, fully functional,
undamaged and freshly painted. Signs and hardware that appear worn or
faded must be replaced.
(4) All distilled spirit advertising that a retail sales agent uses must conform to this
rule. Prior approval of advertising material is not normally required. However, a retail
sales agent who fails to comply with this rule may be required to submit future distilled
spirit advertising material to the Commission for prior approval to ensure compliance
with OLCC rules. The Commission will specify a reasonable period of time during
which prior approval is required.
(5) Retail sales agents must remove any sign, display, or advertisement found by the
Commission to violate this rule or OAR 845-015-0177, or both rules. The
Commission will specify a reasonable time by which the retail sales agent must
remove the objectionable advertising.
(6) Retail sales agents may advertise distilled spirits tasting promotions.
(7) Retail sales agents may advertise lottery sales in their retail liquor
store advertisements.
Stat. Auth.: ORS 471, including 471.030, 471.730(1)&(5) & 471.750
Stats. Implemented: ORS 471.750(2)
Hist.: OLCC 15-1991, f. 9-30-91, cert. ef. 10-1-91; OLCC 13-1996, f. 9-30-96, cert. ef. 10-7-96; OLCC 2-2003, f. 1-
27-03, cert. ef. 2-1-03, Renumbered from 845-015-0091; OLCC 10-2003, f. 7-22-03, cert. ef. 9-1-03; OLCC 17-2004,
f. 12-22-04, cert. ef. 1-1-05; OLCC 11-2008, f. 8-18-08, cert. ef. 9-1-08, (Amended 06/29/16)

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845-015-0177
Advertising in a Retail Liquor Store

(1) Definitions: As used in this rule:

(a) “Sweepstake” means a contest for prizes not prohibited by law and offered by
a manufacturer or a person representing a distillery.
(b) “Premium” means an item, offered to promote a product, which a person
may order from a manufacturer or person representing a distillery. Examples of
a premium include t-shirts, watches, and personalized bottle labeling.
(c) “On-pack” means any item approved by the commission that is attached to
or packaged with a distilled spirits product.
(2) The Commission allows product signs and displays that:
(a) Comply with this rule, ORS 471.750(4), OAR 845-015-0175(2) and Alcohol
and Tobacco Tax and Trade Bureau (TTB) regulations;
(b) Do not obstruct another distillery’s products;
(c) Are not placed in a window;
(d) Advertise or display a manufacturer’s, wholesaler’s, distributor’s, or the
distillery’s product in conjunction with the approved items described in OAR
845- 015-0143; and
(e) Advertise a rebate (as allowed by OAR 845-015-0165), sweepstake or offer
a premium or an on-pack for the consumer when the sign or display meets the
requirements of (a), (b), (c), and (d).
(3) If a retail sales agent chooses to allow signs and displays in the retail liquor
store, each manufacturer, wholesaler, distributor, or distillery must be given a
reasonable opportunity to advertise.
(4) If the total value of the sign or display in section (3) is $500 or more, then the item
can only be loaned to the retail sales agent, must be clearly marked as the property
of the manufacturer, wholesaler, distributor, or distillery representative, marked with
the date the loan begins, and can only be loaned for a maximum of 90 days per
calendar year. At no time can a loan period exceed more than 90 consecutive days.
The manufacturer, wholesaler, distributor, or distillery representative can only have
one such sign or display at any one time in any one liquor store. The value of a sign
or display is the actual cost to the supplier who initially purchased it. Transportation
and installation costs are excluded.
(5) Nothing in this rule requires a retail sales agent to order distilled spirits for use in
a display, sweepstake or promotion. Empty case boxes may be used, if necessary.
(6) A retail sales agent may not request, accept, give away or remove on-packs or
sweepstake, or premium items from the store at any time or otherwise use the items
for personal or business gain. Displays and signs may be removed by the
manufacturer, wholesaler, distributor, or a person representing a distillery. Retail sales
agents may dispose of old and unused displays and signs, but retail sales agents must
not use these items for personal or business gain.
(7) The Commission provides price tags which retail sales agents shall place in front
of each brand and size of distilled liquor. If a brand is displayed in more than one area,
the retail sales agent must provide tags comparable in quality and style as the price
tags OLCC provides and that they be placed in front of each brand and size.

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(8) A sweepstake or premium offer must not require the purchase of liquor in order to
receive a prize, merchandise or other thing(s) of value, unless the manufacturer,
wholesaler, distributor, or distillery representative donates the prize or merchandise to
a charitable cause or community non-profit entity. A sweepstake participant may
complete an entry blank at a retail liquor store, but a person representing a
manufacturer, wholesaler, distributor, or distillery must draw the entry at the end of
the promotion and contact the winner. Any sweepstake or premium must be delivered
to the winner at a location other than a retail liquor store. Retail sales agents, liquor
store personnel, commission staff or their immediate family living in the same
household cannot participate in a sweepstake.
(9) When an on-pack is offered, the on-pack item must not be removed or sold
separately from the original bottle unless directed by OLCC. Unless an exception
is approved by Commission staff, on-packs of liquor must:
(a) Not exceed two 50 ml per original bottle;
(b) Not be a size that has a current listing; and
(c) Be attached only to original bottles 750 ml in size or larger.
(10) The Commission retains the right to remove signs and displays the
Commission finds objectionable or are inappropriate for use in a retail liquor store.
Stat. Auth.: ORS 471, including 471.030, 471.730(1)&(5) & 471.750
Stats. Implemented: ORS 471.750(2)
Hist.: OLCC 15-1991, f. 9-30-91, cert. ef. 10-1-91; OLCC 5-1994, f. 10-31-94, cert. ef. 11-1-94; OLCC 2-2003, f. 1-
27-03, cert. ef. 2-1-03, Renumbered from 845-015-0092; OLCC 10-2003, f. 7-22-03, cert. ef. 9-1-03; OLCC 11-2008,
f. 8-18-08, cert. ef. 9-1-08 (Amended 08/23/16)

845-015-0180
Distilled Spirits Samples Offered to Retail Sales Agents
(1) Distillery representatives may not give samples to retail sales agents,
their employees or customers in a retail liquor store.
(2) Despite section (1) of this rule, a retail sales agent may accept samples from
distillery representatives or OLCC staff of not more than four 50 ml manufacturer-
sealed containers of distilled spirits one time per brand. The sample must be a
Commission-approved brand. If a product is not available in a 50 ml container, the
retail sales agent may accept a single sample in the next larger available size if the
distillery representative has written approval from the Listing Committee of the
Commission to offer samples in a larger size. Samples may not be consumed in a retail
liquor store or within its immediate vicinity. All samples must be sealed bottles.
Samples as described in this rule are not sample tastings as described in OAR 845-
015-0155.
(3) Retail sales agents may give samples received according to section (2) of this
rule to their employees that are at least 21 years of age.
Stat. Auth: ORS 471, 471.030, 471.040, 471.730(1) & (5)
Stat. Implemented: ORS 471.750
Hist.: OLCC 19-2000, f. 12-6-00, cert. ef. 1-1-01; OLCC 2-2003, f. 1-27-03, cert. ef. 2-1-03, Renumbered from 845-
015-0096; OLCC 10-2006, f. 7-19-06, cert. ef. 8-1-06

845-015-0185
Special Orders for Distilled Spirits
Customers may order distilled spirits products or container sizes that the Commission
does not carry in the regular product line. Minimum order quantities may apply. For
special orders, the customer pays the wholesale cost, the average handling and freight
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costs per case and the regular markup. The Commission sets the average handling
and freight costs from an annual review of these costs for special orders.
Stat. Auth.: ORS 471, including 471.030, 471.175, 471.730(1) & (5)
Stats. Implemented: ORS 471.175 & 471.750
Hist.: LCC 30-1986, f. 11-20-86, ef. 1-1-87; OLCC 21-1991, f. 12-19-91, cert. ef. 1-1-92; OLCC 5-1992, f. 4-30-92,
cert. ef. 5-1-92; OLCC 2-2003, f. 1-27-03, cert. ef. 2-1-03, Renumbered from 845-015-0100; OLCC 14-2011, f. 12-6-
11, cert. ef. 1-1-12

845-015-0190
Resignation Buy-Out Program for Retail Sales Agents
(1) Purpose. The purpose of the Resignation Buy-Out Program is to provide a
monetary benefit to all retail sales agents when they resign. Retail sales agents
receive the buy-out, in part, to recognize their contribution in building a successful
business.
(2) Definitions.
(a) "Solicit," "solicitation" and "soliciting" have the meaning given them under OAR
845-015-0145. These terms also include any act or contact directed at a specific
business, Full On-Premises Sales licensee or other like entity for the purpose of
asking, encouraging, suggesting, urging or persuading a specific business, Full
On- Premises Sales licensee or other entity to purchase distilled spirits from a
particular retail liquor store.
(b) "Full On-Premises Sales licensee" means any person or entity holding a Full
On- Premises Sales license.
(c) "Commercial Accounts" means any business or association that purchases
more than fifty 750 ml bottles of distilled spirits from the store in the twelve months
immediately preceding turnover of the store to the incoming agent.
(d) “Domestic Partner” means an individual who, along with another individual of
the same sex, has received a Certificate of Registered Domestic Partnership
pursuant to the Oregon Family Fairness Act.
(3) Calculating the Buy-Out. The Resignation Buy-Out Program requires the incoming
retail sales agent to pay the outgoing agent, or the agent’s estate, an amount of money
(called the buy-out). Except as provided in section (4), the Commission calculates the
buy-out by taking three percent of the stores average annual gross distilled spirits
sales for the last five years. If a Retail Sales Agent’s most current Annual Evaluation is
outstanding, they will be eligible for a four percent buy-out percentage. The
Commission includes the buy-out amount as part of the financial requirement in the
information sheet that all applicants receive.
(4) Recruiting Qualified Applicants. The outgoing agent may supplement the
Commission’s recruiting process to assure finding qualified applicants. If the
Commission’s recruiting process does not generate a qualified applicant the
outgoing agent will choose to postpone the resignation or to accept a lower buy-out
amount. If the agent chooses to accept a lower buy-out, then the outgoing agent and
the Commission will agree on a reasonable buy-out amount reduction. The
Commission will then re-advertise the store vacancy with the reduced buy-out
amount.
(5) Paying the Buy-Out. An incoming agent must pay a buy-out if the effective date of
the incoming agent’s appointment occurs when the program is in effect. The incoming
agent provides payment to the outgoing agent once the Commission has estimated
any debt reimbursements to the Commission or the State of Oregon. As a condition of
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eligibility for the buy-out, the outgoing agent must allow the incoming agent to spend a
minimum of 12 working days at the store working productively together before the store

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takeover, unless the incoming agent declines the opportunity in writing. During the 12-
day period, the outgoing agent will introduce the incoming agent to Full On-Premises
Sales licensees and commercial accounts, and orient the incoming agent to all aspects
of the store operation except the required training and information provided by
Commission staff. The Commission may waive the buy-out requirement at the written
request of the outgoing agent.
(6) Family Transfer of Retail Liquor Store When Agent Dies or is Disabled. If an agent
dies or becomes unable to operate a retail liquor store due to the agent’s disability,
ORS 471.752(2) allows the Commission to give preference to a qualified surviving
spouse, Domestic Partner, or child, or a qualified spouse, Domestic Partner, or child
of the disabled agent, in the appointment of a successor agent. If the Commission
does appoint a spouse, Domestic Partner, or child in this situation, the Commission
may waive the buy-out requirement at the request of the outgoing agent or the agent’s
estate after the Commission has estimated any debt reimbursements to the
Commission or the State of Oregon.
(7) Probationary Agents. Except as provided in section (9), an agent who
resigns during their probationary period is eligible for a buy-out.
(8) Relocating, Adding, or Closing Stores. The Commission reserves the right to
relocate any store, and to add or close stores. Neither the State of Oregon nor the
Commission is liable for any changes in the volume of distilled spirits sales that may
occur following the relocation of one or more stores, or from the addition or closure
of one or more stores.
(9) Exceptions. Despite sections (1) and (3), a retail sales agent is not eligible for
a buy-out if:
(a) The Commission has terminated the agent for cause relating to fiscal
irresponsibility, a history of high shortages exists, or the final estimated audit
shortage exceeds the estimated amount of compensation due that agent. In
these situations, the incoming agent will be instructed to hold payment until the
Commission calculates any dollars owed the Commission or the State of Oregon.
At that time the Commission will instruct the incoming agent as to the disbursal of
the buy-out fund to the outgoing agent and the Commission. Any amount sent to
the Commission in excess of the amount due to the Commission or the State of
Oregon will be returned to the outgoing agent upon final financial settlement;
(b) The agent is under suspension;
(c) The agent is a temporary retail sales agent;
(d) The Commission takes over a store for reasons other than suspension or
termination. In this situation, the outgoing agent is not eligible for a buy-out until
the agent resigns and a permanent incoming agent is appointed and takes over
the store; or
(e) The store does not turn over during the time the program is in effect;
turnover occurs on the date the Commission conducts the final audit of the
permanent outgoing agent.
(10) Non-Compete Provision. If an outgoing agent participates in the buy-out program,
the outgoing agent shall not solicit any Full On-Premises Sales licensee or
commercial account (customers) of the retail liquor store the outgoing agent is leaving
(store) for the purpose of selling or attempting to sell distilled spirits to such
customers. The outgoing agent is also prohibited from using a customer list or any

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other information

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about the stores customers to assist any agent (other than the incoming agent) in
soliciting the stores customers for the purpose of selling distilled spirits. The outgoing
agent recognizes that she/he receives consideration for compliance with this section.
The prohibitions in this section:
(a) Are limited to a two-year period. The Commission calculates the two-year
prohibition beginning on the date the store is turned over to the incoming
agent;
(b) Relate only to Full On-Premises Sales licensees and commercial accounts
that have made a purchase from the store within the twelve months immediately
preceding turnover of the store to the incoming agent;
(c) Apply only within:
(A) A geographic radius of ten miles from the location of the store if the store
is located in a metropolitan or suburban area;
(B) A geographic radius of twenty-five miles from the location of the store for
all other areas of the state;
(d) Do not prohibit an agent’s ability to advertise under OAR 845-015-0175.
(11) Violation of Section (10). If, during the two-year period:
(a) An outgoing agent violates section (10) of this rule, the incoming agent
may take legal action against the outgoing agent;
(b) An outgoing agent violates section (10) of this rule, the Commission may
take legal action against the outgoing agent;
(c) The Commission terminates the Resignation Buy-Out Program, the
non- compete provisions in section (10) remain in effect.
(12) No Contract Rights in Buy-Out. No agent shall have any entitlement to, or
expectation of receiving, any buy-out. The institution and continuation or termination
of the buy-out program constitutes unilateral regulatory action by the Commission, and
gives no agent any contractual right or expectation in any buy-out payment. The
Commission reserves the right to repeal or modify this rule, or otherwise terminate the
buy-out program at any time.
Stat. Auth.: ORS 471, including 471.030, 471.040, 471.730(1) (5)
Stats. Implemented: ORS 471.750 & 471.752(2)
Hist.: OLCC 14-1996, f. 10-1-96, cert. ef. 1-1-97; OLCC 8-1998(Temp), f. & cert. ef. 9-18-98 thru 3-16-99; OLCC 4-
1999, f. 2-16-99, cert. ef. 3-17-99; OLCC 19-2000, f. 12-6-00, cert. ef. 1-1-01; OLCC 2-2003, f. 1-27-03, cert. ef. 2-1-
03, Renumbered from 845-015-0032; OLCC 9-2008, f. 6-12-08, cert. ef. 7-1-08; OLCC 15-2011, f. 12-6-11, cert. ef.
1-1-12; (Amended 06/29/16)

845-015-0193
Terminating an Agency Agreement
(1) A retail sales agent may terminate an Agency Agreement with at least 120
days written notice to the Commission. The termination date must be the last day
of a calendar month unless otherwise agreed to by the retail sales agent and the
Commission.
(2) The Commission terminates the Agency Agreement of a retail sales agent who
dies or becomes indefinitely unable to operate the retail liquor store, on the last day of
the fifth month after the death or disability occurs, unless otherwise agreed to by the
Commission. The Commission may appoint a temporary agent to operate the retail
liquor store until the Commissioners appoint a new retail sales agent.
(3) The Commission may terminate an Agency Agreement for good cause as defined
in the Agency Agreement. The Commission may appoint a temporary agent to operate
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the retail liquor store until it completes the termination procedure. The Commission
provides the termination date to the retail sales agent in writing.
Stat. Auth.: ORS 471, ORS 472, ORS 471.030, ORS 471.730(1), ORS 471.730(5), ORS 472.030, ORS 472.060(1)
& ORS 472.060(2)(d)
Stats. Implemented: ORS 471.750(1)
Hist.: LCC 14-1978, f. & ef. 10-26-78; LCC 24-1979, f. 10-26-79, ef. 10-29-79; Renumbered from 845-010-0341;
LCC 5-1981, f. 9-25-81, ef. 1-1-82; LCC 16-1983, f. 12-27-83, ef. 1-1-84; LCC 22-1986, f. 10-16-86, ef. 1-1-87;
OLCC 2-2003, f. 1-27-03, cert. ef. 2-1-03, Renumbered from 845-015-0010

845-015-0196
Appointment of a Temporary Retail Sales Agent or Operation by Commission
Staff
(1) The Commission may appoint a temporary agent or operate a store temporarily
with Commission staff when the Commission determines a retail sales agent is unable
to operate a retail liquor store, is suspended, or a retail sales agent agreement is
proposed for termination. In these circumstances the Commission considers any
candidate for temporary agent nominated by a retail sales agent but may choose
someone else. A temporary agent or Commission staff operates a retail liquor store
until the Commission determines the current retail sales agent can resume store duties
or until a new retail sales agent is appointed and can assume retail liquor store
operations.
(2) The Commission may also appoint a temporary agent or may operate a store
temporarily with Commission staff when a new store has been established and the
retail sales agent has not yet been selected or has been selected but is unable to
begin operating the store, or in other similar circumstances where the Commission
finds it necessary to do so.
(3) All of the rules that apply to a retail sales agent apply to a temporary agent
except OAR 845-015-0110, 845-015-0120 and 845-015-0125.
Stat. Auth.: ORS 471, 471.030, 471.730(1) & (5)
Stats. Implemented: ORS 471.750(1)
Hist.: LCC 15-1978, f. 11-30-78, ef. 12-1-78; Renumbered from 845-010-0347; LCC 16-1986, f. 10-16-86, ef. 1-1-87;
OLCC 2-2003, f. 1-27-03, cert. ef. 2-1-03, Renumbered from 845-015-0030; OLCC 15-2011, f. 12-6-11, cert. ef. 1-1-
12

845-015-0200
Satellite Liquor Stores Pilot Program
(1) Purpose. The Satellite Liquor Stores Pilot Program is a program wherein the
Oregon Liquor Control Commission (Commission) appoints retail sales agents on a
temporary basis to operate Pilot Satellite Liquor Stores under the terms set forth in this
rule. Pilot Satellite Liquor Stores are non-exclusive retail liquor stores located in
smaller communities where there is a fluctuating, seasonal demand for an additional
small outlet due to tourism or other similar factors. The purpose of the Pilot Program is
to obtain data on the efficacy of operating such satellite stores in these areas. In
connection with the Pilot Program, the Commission will collect data on a variety of
subjects, including but not limited to: the economic viability (profitability) of the Pilot
Program business model for the Pilot Program Agent and the state of Oregon; public
safety impacts on the community; and public response to the program including
customer satisfaction and convenience.
(2) Definitions. The following definitions apply only to this rule:
(a) The Satellite Liquor Stores Pilot Program is called the Pilot Program.

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 (b) The agent appointed to the pilot agency is called a Pilot Program Retail Sales
Agent, or Pilot Program Agent. Pilot Program Agent is a retail agent who
currently operates a Liquor Store (the “Primary Liquor Store”) in the community
where the Pilot Satellite Liquor Store is located.
(c) Pilot Program Retail Sales Agent Agreement or Pilot Program Agreement is
the agreement between the Pilot Program Agent and the Oregon Liquor Control
Commission.
(d) The location where the Commission appoints a retail sales agent on a
temporary basis to operate a Liquor Store is called a Pilot Satellite Liquor Store.
(e) Liquor Store means a retail sales agency of the Oregon Liquor
Control Commission.
(3) Number of Pilot Liquor Stores; Factors Considered when Siting Pilot Liquor
Stores. The Pilot Program will consist of up to six new Pilot Satellite Liquor Stores to
be selected within 12 months of the start of the Pilot Program. The Commission will
consider the following factors in determining the locations of Pilot Satellite Liquor
Stores:
(a) Population fluctuations, changes in consumer traffic patterns, and/or
increased demand within a community during seasonal or peak periods due to
tourism or other similar factors;
(b) Distance of the proposed Satellite Liquor Store from existing Liquor Store(s);
(c) Community proximity of the proposed Satellite Liquor Store to the Pilot
Program Agent’s Primary Liquor Store;
(d) Sales volume of the Pilot Program Agent’s primary Liquor Store;
(e) Anticipated ability of the Pilot Satellite Liquor Store to accommodate
seasonal, fluctuating demand (through operating days/hours, product mix, etc);
(f) Size of Pilot Satellite Liquor Store, including retail floor space and storage
space. A Pilot Satellite Liquor Store may carry no more than 50 percent of the
products carried in the Primary Liquor Store, as measured by SKUs;
(g) The ability of the Pilot Program Agent to negotiate acceptable terms for
the Satellite Liquor Store location.
(4) Length of Pilot Program Retail Sales Agent Agreements. Each Pilot Program Agent
and the Commission will execute a Pilot Program Agent Agreement, the duration of
which will not exceed three years from the effective date of the Pilot Program Agent’s
appointment at the Pilot Satellite Liquor Store. Six months before the expiration of each
Pilot Program Retail Sales Agent Agreement, the performance of the applicable Pilot
Liquor Store will be evaluated. The Commission will evaluate performance consistent
with section (9)(a)-(d) of this rule, the terms of the applicable Pilot Program Retail
Sales Agent Agreement, and the Retail Operations Manual. A process to create a
permanent Satellite Liquor Store at the applicable location will be initiated by the
Commission if it determines the applicable Pilot Satellite Liquor Store is a success.
(5) All statutes and administrative rules governing retail liquor agents will apply to
this Pilot Program, with the following exceptions:
(a) OAR 845-015-0110 Establishment of a Retail Liquor Store;
(b) OAR 845-015-0120 Retail Sales Agent Selection Procedure;
(c) OAR 845-015-0135 Public Opinion on Retail Liquor Store Location;
(d) OAR 845-015-0140 Hours and Days of Operation;
(e) OAR 845-015-0190 Resignation Buy-Out Program for Retail Liquor Agents;

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 (f) OAR 845-015-0193(1) & (2) Terminating an Agency Agreement;
(g) OAR 845-015-0196 Appointment of a Temporary Agent.
(6) The Retail Operations Manual, including any Pilot Program Appendix, and other
relevant Commission policies will apply to the Pilot Program, unless otherwise
provided in the Pilot Program Agreement.
(7) All personnel working in the Pilot Satellite Liquor Store must meet all the
standards and requirements for liquor store clerks which are required by the Pilot
Program Agreement and the Retail Operations Manual.
(8) Pilot Program Agents will provide the Commission with any and all data related
to the operation of the Pilot Satellite Liquor Store as specified in the Pilot Program
Agreement and the Retail Operations Manual.
(9) Measuring Success of the Pilot Program. Factors the Commission will consider
in measuring the success of the Pilot Program include but are not limited to:
(a) Economic viability of the Pilot Program business model for Pilot Program
Agents and the Commission;
(b) Increase in total seasonal revenue from liquor sales in the community;
(c) Effects on the public safety of the surrounding community;
(d) Public response to the Satellite Liquor Stores, including customer
satisfaction and convenience.
Stat. Auth.: ORS 471, including 471.030, 471.040 & 471.730(1) & (5)
Stats. Implemented: ORS 471.750
Hist.: OLCC 10-2010, f. 8-23-10, cert. ef. 9-1-10

845-015-0205
Satellite Liquor Stores
(1) Satellite Liquor Stores are non-exclusive retail liquor stores located in smaller
communities where there is a fluctuating, seasonal demand for an additional
small outlet due to tourism or other similar factors.
(2) A Satellite Retail Sales Agent is an agent who currently operates a retail liquor
store (the Primary Liquor Store) in proximity to the community where a Satellite Liquor
Store is located and who is appointed to operate the Satellite Liquor Store.
(3) Factors Considered when Siting Satellite Liquor Stores. The Commission will
consider the following factors in determining the locations of Satellite Liquor
Stores:
(a) Population fluctuations, changes in consumer traffic patterns, and/or
increased demand within a community during seasonal or peak periods due to
tourism or other similar factors;
(b) Distance of the proposed Satellite Liquor Store from existing liquor store(s);
(c) Community proximity of the proposed Satellite Liquor Store to the Primary
Liquor Store;
(d) Sales volume of the Satellite Retail Sales Agent’s Primary Liquor Store;
(e) Anticipated ability of the Satellite Liquor Store to accommodate
seasonal, fluctuating demand (through operating days/hours, product mix,
etc);
(f) Size of Satellite Liquor Store, including retail floor space and storage space. A
Satellite Liquor Store may carry no more than 70 percent of the products carried
in the Primary Liquor Store, as measured by SKUs;
(g) The ability of the Satellite Retail Sales Agent to negotiate acceptable terms
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 for the Satellite Liquor Store location.

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(4) All statutes and administrative rules governing retail sales agents will apply to
a Satellite Liquor Store, with the following exceptions:
(a) OAR 845-015-0110 (1)(d) Establishment of a Retail Liquor Store;
(b) OAR 845-015-0120 Retail Sales Agent Selection Procedure;
(c) OAR 845-015-0140 Hours and Days of Operation;
(d) OAR 845-015-0190 Resignation Buy-Out Program for Retail Liquor Agents
does not apply if a Satellite Liquor Store Agent ceases to operate the Satellite
Liquor Store but continues to operate the Primary Liquor Store. However, if the
agent resigns from both the Primary Liquor Store and the Satellite Liquor Store, the
buy- out shall apply to both stores.
(5) The Retail Operations Manual, including any Satellite Liquor Store Appendix, and
all other relevant Commission policies will apply to a Satellite Liquor Store unless
otherwise provided in the Retail Sales Agent Agreement.
(6) Satellite Retail Sales Agents will promptly provide the Commission with any and
all data related to the operation of the Satellite Liquor Store as specified in the Retail
Sales Agent Agreement and the Retail Operations Manual.
Stat. Auth.: ORS 471, 471.030, 471.040 & 471.730(1) & (5)
Stats. Implemented: ORS 471.750
Hist.: OLCC 6-2013, f. 8-26-13, cert. ef. 9-1-13

845-015-0210
Pilot Programs
(1) The Commission may establish pilot programs of up to three years duration in
order to test new marketing concepts or retail sales models or to respond to
fluctuations in customer demand for distilled spirits products. As part of a pilot program
the Commission may establish pilot liquor stores and may appoint retail sales agents
to operate the pilot liquor stores.
(2) All statutes and administrative rules governing retail liquor agents will apply to
such pilot programs, with the following exceptions:
(a) OAR 845-015-0110 Establishment of a Retail Liquor Store;
(b) OAR 845-015-0120 Retail Sales Agent Selection Procedure;
(c) OAR 845-015-0135 Public Opinion on Retail Liquor Store Location;
(d) OAR 845-015-0140 Hours and Days of Operation;
(e) OAR 845-015-0190 Resignation Buy-Out Program for Retail Liquor Agents;
(f) OAR 845-015-0193(1) & (2) Terminating an Agency Agreement.
(3) The Retail Operations Manual, including any Pilot Program Appendix, and other
relevant Commission policies will apply to the pilot program, unless otherwise
provided in the Pilot Program Agreement.
(4) Measuring Success of a Pilot Program. Factors the Commission will consider
in measuring the success of a pilot program include but are not limited to:
(a) Economic viability of the pilot program’s retail sales model, for both retail
sales agents and the Commission;
(b) Public safety impacts;
(c) Public response to the pilot program, including customer satisfaction
and convenience.
Stat. Auth.: ORS 471, 471.030, 471.730(1) & (5)
Stats. Implemented: ORS 471.750(1)
Hist.: OLCC 15-2011, f. 12-6-11, cert. ef. 1-1-12

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Retail Operations Manual/Revised August
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 SECTION 8.
INDEX

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8
 INDEX

Use the index as a guide. Not all topics or pages may be referenced.

Absence from Store...............................................................................................................1-14

Acceptable ID............................................................................................................................4-3
ACH
Payments from Licensees.................................................................................................4-35
Sales Report Documents...................................................................................................4-43
Advertising...............................................................................................................................3-10
By a Retail Sales Agent.....................................................................................................3-10
Displays................................................................................................................................3-11
Exterior Signs......................................................................................................................3-11
In a Retail Liquor Store......................................................................................................3-11
On-Packs.............................................................................................................................3-12
Premiums.............................................................................................................................3-12
Signs.....................................................................................................................................3-11
Sweepstakes.......................................................................................................................3-12
Age Verification, Proof of Age................................................................................................4-3
Agent
Agreement..............................................................................................................................1-6
Change of Legal Entity.........................................................................................................1-7
Conflict of Interest...............................................................................................................1-15
General Responsibilities......................................................................................................1-6
Payment Options................................................................................................................4-17
Returned Checks................................................................................................................4-42
Selection Preference in Death or Permanent Disability..................................................1-9
Temporary............................................................................................................................1-10
Agent Compensation.............................................................................................................4-16
Deferred Compensation ................................................................................4-16, 4-17
Earned Advance Option.....................................................................................................4-18
Fixed Base Allowance ...................................................................................4-16, 4-17
Payment Options................................................................................................................4-17
Variable Sales Commission ..........................................................................4-16, 4-17
Aisles..........................................................................................................................................2-6
Americans with Disabilities Act (ADA)..................................................................................2-6
Animals in Liquor Store...........................................................................................................3-6
Appointments............................................................................................................................1-8
Appraiser, Fixtures.................................................................................................................1-10
Auctions...................................................................................................................................1-16
Audit
Adjusting Inventory After Audit.........................................................................................5-25
Final Audit............................................................................................................................5-23
Paying Shortages/Withholding Overages.......................................................................5-25
Regular Audit.......................................................................................................................5-21
Store Audit Report..............................................................................................................5-27
Automated Clearing House (ACH) Payments...................................................................4-35
Retail Operations Manual/Revised August 2016
Updated October 2020
8-
Bags.........................................................................................................................................1-18
Bank Card
Batch Settlement.................................................................................................................4-30
Chargebacks........................................................................................................................4-31
Data Security.......................................................................................................................4-32
Defective Cards...................................................................................................................4-29
Deposits................................................................................................................................4-42
Equipment............................................................................................................................4-31
Operating Guidelines..........................................................................................................4-27
Processing a Return...........................................................................................................4-30
Prohibited Transactions.....................................................................................................4-28
Retention Schedule............................................................................................................1-22
Security Breach...................................................................................................................4-26
Security Standards.............................................................................................................4-23
Bioterrorism.............................................................................................................................1-21
Bond, Fidelity..........................................................................................................................4-13
Bottle Bill..................................................................................................................................1-18
Building Appearance................................................................................................................2-4
Burglary......................................................................................................................................6-4
Business
License.................................................................................................................................3-13
Name....................................................................................................................................3-13
Cash
Handling Procedures..........................................................................................................4-21
Category
Arrangement..........................................................................................................................2-8
Placement............................................................................................................................2-11
Signs.....................................................................................................................................2-13
Ceilings......................................................................................................................................2-5
Cell Phones...............................................................................................................................3-6
Checks
Acceptance Policy..............................................................................................................4-21
Agent Returned Check......................................................................................................4-42
Personal...............................................................................................................................4-21
Returned Check Process...................................................................................................4-22
Traveler’s..............................................................................................................................4-23
Claims
Distillery................................................................................................................................5-20
Pilferage...............................................................................................................................5-20
Store Breakage...................................................................................................................5-20
Transportation.....................................................................................................................5-19
Close-Outs .........................................................................................................2-13, 5-3
Commissioners.........................................................................................................................1-4
Communications Division......................................................................................................1-14
Compensation.........................................................................................................................4-16
Earned Advance Option for Exclusive Agents...............................................................4-18
Payment Options................................................................................................................4-17
Retail Operations Manual/Revised August
2016 Updated October 2020

8-
Conflict of Interest..................................................................................................................1-15
Control Sheet..........................................................................................................................5-12
Counterfeit Currency..............................................................................................................4-42
Counters....................................................................................................................................2-5
Customer
Comment Cards....................................................................................................................3-6
Complaints.............................................................................................................................3-7
Customer Service.....................................................................................................................3-5
Empty Boxes..........................................................................................................................3-6
Laws........................................................................................................................................4-3
Product Knowledge...............................................................................................................3-5
Daily Liquor
Inventory...............................................................................................................................4-45
Sales.....................................................................................................................................4-45
Décor..........................................................................................................................................2-6
Delivery .....................................................................................................3-6, 4-19, 4-38
Deposits
Bank Card............................................................................................................................4-42
Cash and Checks................................................................................................................4-39
Daily In-Person Banking....................................................................................................4-39
Electric Fund Transfer (EFT)............................................................................................4-40
Errors....................................................................................................................................4-42
Non-Daily Deposits for Remote Agents..........................................................................4-40
Revenue...............................................................................................................................4-39
Slips......................................................................................................................................4-39
Detail of Store Sales Report.................................................................................................4-43
Displays...................................................................................................................................2-12
Distilled Spirits Program..........................................................................................................1-5
Distillery Claims......................................................................................................................5-20
Distillery Representatives......................................................................................................1-16
Distribution Center...................................................................................................................1-5
Doors..........................................................................................................................................2-4
Drinking and Drugs on Duty.................................................................................................1-17
Drive-Up Windows....................................................................................................................3-6
Earned Advance Option........................................................................................................4-18
EFT Depositing.......................................................................................................................4-40
Setup.....................................................................................................................................4-41
Emergency Procedures
After-Hours Burglary.............................................................................................................6-4
Other Emergencies...............................................................................................................6-5
Robbery of Funds..................................................................................................................6-3
Enhanced Training Due to an Illegal Sale..........................................................................4-11
Errors, Deposits......................................................................................................................4-42
Evaluations................................................................................................................................1-8
Exchanges
Consumer.............................................................................................................................4-20
Licensee...............................................................................................................................4-36
Retail Operations Manual/Revised August
2016 Updated October 2020

8-
 Refunds................................................................................................................................4-20
Exclusive Stores.......................................................................................................................1-6
Earned Advance Option.....................................................................................................4-18
Lease Assumption..............................................................................................................1-11
Exterior Building Appearance.................................................................................................2-4
Exterior Signs............................................................................................................................2-4
Federal Regulations...............................................................................................................1-20
Fidelity Bond...........................................................................................................................4-13
Final Consumer Transactions..............................................................................................4-19
Fixtures .......................................................................................................1-10, 2-5, 2-7
Floor Plan................................................................................................................................1-13
Floors.........................................................................................................................................2-5
Full On-Premises Sales Licensee Transactions...............................................................4-33
Gifts and Gratuities...........................................................................................1-15, 1-16
Holiday
Closures ............................................................................................................3-3, 3-4
Decor.......................................................................................................................................2-6
Hours of Operation...................................................................................................................3-3
ID, Acceptable...........................................................................................................................4-3
Illegal Sales
Enhanced Training.............................................................................................................4-11
Penalties.................................................................................................................................4-9
Training.................................................................................................................................4-10
Information - Release of........................................................................................................1-14
In-Store
Signs ....................................................................................................2-12, 2-13, 3-14
Insurance Requirements.........................................................................................................1-8
Interest
Conflict of.............................................................................................................................1-15
Prohibited.............................................................................................................................1-15
Interior Appearance..................................................................................................................2-5
Inventory
Changing..............................................................................................................................5-15
Goals.......................................................................................................................................5-4
Submitting............................................................................................................................5-15
Verifying................................................................................................................................5-15
Landscape.................................................................................................................................2-4
Lease Assumption
Non-Owner Occupied.........................................................................................................1-11
Owner Occupied.................................................................................................................1-12
Leave of Absence..................................................................................................................1-14
Legal Entity
Change...................................................................................................................................1-7
License, Business..................................................................................................................3-13
Licensees
ACH Payment......................................................................................................................4-35
Business Check..................................................................................................................4-34
Retail Operations Manual/Revised August
2016 Updated October 2020

8-
 Cash Only............................................................................................................................4-35
Closing Business................................................................................................................4-36
Delivery ...........................................................................................................3-6, 4-38
Prohibited Sales..................................................................................................................4-38
Returns.................................................................................................................................4-36
Sales Transactions.............................................................................................................4-33
Solicitations..........................................................................................................................1-16
Lighting.......................................................................................................................................2-5
Media - Information Release................................................................................................1-14
Memoranda and Bulletins.....................................................................................................1-14
Merchandising Presentation.................................................................................................2-10
Minor Personnel........................................................................................................................3-6
Minors
Decoys..................................................................................................................................4-11
In Liquor Stores .................................................................................................3-6, 4-7
Personnel...............................................................................................................................3-6
Monthly Specials......................................................................................................................5-3
Music..........................................................................................................................................2-6
Neighborhood Livability.........................................................................................................4-10
Net Revenue Distribution........................................................................................................1-4
Non-Discrimination...................................................................................................................4-9
Non-Exclusive Stores..............................................................................................................1-6
Compensation......................................................................................................................4-16
Prohibited Sales..................................................................................................................4-38
Office Areas...............................................................................................................................2-6
OLCC
Address...................................................................................................................................1-5
Fax Number...........................................................................................................................1-5
Phone Numbers....................................................................................................................1-5
Purpose and Functions........................................................................................................1-4
Ordering Distilled Spirits
Changing................................................................................................................................5-7
Creating an Order.................................................................................................................5-5
Repacks..................................................................................................................................5-5
Special Orders.......................................................................................................................5-9
Submitting..............................................................................................................................5-6
Verifying..................................................................................................................................5-7
Will Calls.................................................................................................................................5-7
Oregon Bottle Bill...................................................................................................................1-18
Oregon Liquor Control Commission (see also OLCC).......................................................1-4
Parking.......................................................................................................................................2-4
Payment Card Industry Data Security Standards (PCI DSS).........................................4-23
PCI DSS..................................................................................................................................4-23
Penalties for Illegal Sales........................................................................................................4-9
Personal Checks....................................................................................................................4-21
Personnel Appearance............................................................................................................3-5
Phone Numbers - OLCC.........................................................................................................1-5
Retail Operations Manual/Revised August
2016 Updated October 2020

8-
 Retail Services.......................................................................................................................1-5
Wholesale Operations..........................................................................................................1-5
POS File Maintenance.............................................................................................................5-4
Postal Regulations.................................................................................................................1-20
Post-offs.....................................................................................................................................5-3
Price Labels............................................................................................................................3-14
Pricing........................................................................................................................................5-3
Prizes.......................................................................................................................................1-16
Product
Availability..............................................................................................................................3-5
Displays................................................................................................................................2-12
Knowledge..............................................................................................................................3-5
Listing and Delisting.............................................................................................................5-3
Placement............................................................................................................................2-11
Selection...............................................................................................................................2-10
Prohibited Interests................................................................................................................1-15
Prohibited Sales for Non-Exclusive Agents.......................................................................4-38
Prohibition..................................................................................................................................1-4
Proof of Age..............................................................................................................................4-3
Public Disclosure....................................................................................................................1-14
Public Notice ....................................................................................................1-12, 1-13
Purchasing Division..................................................................................................................1-5
Purpose of The Retail Operations Manual...........................................................................1-3
Raffles......................................................................................................................................1-16
Reappointment, Agreement....................................................................................................1-8
Receiving Product..................................................................................................................5-10
Records
Retention Schedule............................................................................................................1-22
Refunds
Consumer.............................................................................................................................4-20
Licensee...............................................................................................................................4-36
Refusing Illegal Sales....................................................................................4-7, 4-8, 4-9
Regulating Liquor Sales..........................................................................................................4-3
Regulations
Federal..................................................................................................................................1-20
Postal....................................................................................................................................1-20
TTB........................................................................................................................................1-20
Related Items ..............................................................................................1-6, 2-8, 2-13
Relocation, Store....................................................................................................................1-12
Floor Plan.............................................................................................................................1-13
Public Notice........................................................................................................................1-13
Site Evaluation....................................................................................................................1-12
Remodels...................................................................................................................................2-9
Repacks.....................................................................................................................................5-5
Resignation Buy-Out................................................................................................................1-9
Responsible Sales Training..................................................................................................4-10
Retail Sales Agent Agreement...............................................................................................1-3
Retail Operations Manual/Revised August
2016 Updated October 2020

8-
Retail Services Division...........................................................................................................1-5
Retention Schedule................................................................................................................1-22
Returned Checks
Agent.....................................................................................................................................4-42
Personal...............................................................................................................................4-22
Revenue
(Net) Distribution...................................................................................................................1-4
Bank Card Depositing........................................................................................................4-42
Depositing............................................................................................................................4-39
Robbery......................................................................................................................................6-3
Sale
190 Proof..............................................................................................................................4-15
Final Consumer Transaction.............................................................................................4-19
Licensee Transaction.........................................................................................................4-33
Prohibited for Non-Exclusive Agents...............................................................................4-38
Sales Floor................................................................................................................................2-6
Sales Report...........................................................................................................................4-43
Samples...................................................................................................................................1-16
Seasonal Decor........................................................................................................................2-6
Second Store Appointment.....................................................................................................1-8
Security, Policies and Procedures.......................................................................................4-13
Shelf Management Standards..............................................................................................2-11
Shelving.....................................................................................................................................2-5
Shoplifting..................................................................................................................................3-8
Apprehending Shoplifters.....................................................................................................3-9
Shoulder Tapping.....................................................................................................................4-7
Signs........................................................................................................................................2-12
Category...............................................................................................................................2-13
Close-Out.............................................................................................................................2-13
Exterior....................................................................................................................................2-4
Informational........................................................................................................................2-13
In-Store.................................................................................................................................3-14
Product.................................................................................................................................2-13
Signs of Intoxication.................................................................................................................4-8
Site Evaluation........................................................................................................................1-12
Smoking...................................................................................................................................1-17
Solicitations.............................................................................................................................1-16
Special Orders..........................................................................................................................5-9
State Regulations...................................................................................................................1-15
Stock Transfer........................................................................................................................5-16
Stockroom ............................................................................................................2-6, 2-8
Store
Appearance Overview..........................................................................................................2-3
Change in Hours...................................................................................................................3-3
Establishing New................................................................................................................1-12
Exclusive & Non-exclusive Types......................................................................................1-6
Fixtures...................................................................................................................................2-7
Retail Operations Manual/Revised August
2016 Updated October 2020

8-
 Holiday Closures...................................................................................................................3-4
Hours and Closures..............................................................................................................3-3
Layout.....................................................................................................................................2-7
Operating Expense Fund...................................................................................................4-16
Public Opinion ...............................................................................................1-12, 1-13
Relocations..........................................................................................................................1-12
Sales Report........................................................................................................................4-43
Size.........................................................................................................................................2-7
Vacancies...............................................................................................................................1-9
Supplies Provided by OLCC.................................................................................................3-14
Surface Areas...........................................................................................................................2-5
Tastings...................................................................................................................................1-17
Temporary Agent...................................................................................................................1-10
Training on Legal Sales of Alcohol......................................................................................4-10
Transportation Claims...........................................................................................................5-19
Traveler’s Checks
Acceptance Policies...........................................................................................................4-23
TTB Regulations.....................................................................................................................1-20
Vacancies, of Stores................................................................................................................1-9
Valid Identification....................................................................................................................4-3
Valid Identification Tips...........................................................................................................4-6
Visibly Intoxicated Person ....................................................................................4-7, 4-8
Walls...........................................................................................................................................2-5
Warning Label.........................................................................................................................1-20
Wholesale Operations.............................................................................................................1-5
Will Calls....................................................................................................................................5-7
Windows and Doors.................................................................................................................2-4

Retail Operations Manual/Revised August

2016 Updated October 2020

8-
Retail Operations Manual/Revised August
8-
 SECTION 9.
EXHIBITS

Retail Operations Manual/Revised August

9-
 List of Exhibits

1-1 Retail Sales Agent Agreement- Exhibit 1-1 is an example of a Retail Sales Agent
Agreement. Agents should refer to their individual Retail Sales Agent Agreement
for the contract language that governs the Agent’s contractual relationship with
OLCC.
1-2 Related Items
1-3 Agent Evaluation
1-4 Agent Evaluation Grading Criteria
1-5 Floor Plan and Shelf Spacing
5-1 Straight Bill of
Lading 5-2 Packing List
5-3 Store Audit Report

Retail Operations Manual/Revised August

9-
 Exhibit
RETAIL SALES AGENT AGREEMENT FOR STORE NO.
This Retail Sales Agent Agreement (“Agreement”) is made between the State of Oregon by and through its Oregon Liquor Control
Commission ("Commission") and the Retail Sales Agent ("Agent") appointed below.

DEFINITIONS

 "Administrator" means the Administrator of the Commission appointed pursuant to ORS 471.720, and as referred to as
Executive Director or Director in OLCC rules and in this Agreement. The term “Directors” in section 14 refers to all
State of Oregon Directors, including the Administrator.

 "Commissioners" means the individuals appointed to the Commission pursuant to ORS 471.705 and meeting pursuant
to ORS 471.715.

 "Commission" means the Oregon Liquor Control Commission including Commissioners and any employee of
the Commission acting within the course and scope of the duties delegated to that employee by the duly
appointed Commissioners.

 “Retail Sales Agent” means an individual person or legal entity appointed by the Commission pursuant to ORS 471.750
and which enters into an Agent Agreement as an independent contractor to sell packaged distilled spirits on behalf of
the Commission in a Retail Liquor Store. The term “Agent” is used interchangeably with “Retail Sales Agent” throughout
this Agreement, except in section 14.

 “Retail Liquor Store” or “Store” is a premises or a specific area in a premises the Commission approves under section
4 for the sale of packaged distilled liquor (also referred to as distilled spirits or liquor) for off-premises consumption.

 “Agent Agreement” or “Agreement” is a written contract, which includes all addenda, amendments and the
Retail Operations Manual, between the Commission and a Retail Sales Agent that specifies the terms,
conditions, and obligations between the parties.

 “Retail Operations Manual” or “Manual” means the Manual described in section 8 including all revisions adopted by
the Commission that governs the operations of a Retail Liquor Store.

 “Proposal” means a new Agent’s plan for a Store which is presented during the application process.

 “New Appointment Period” means the first 12 months of this Agreement, but does not apply in the case of
a reappointment of Agent.

 “Agent’s Representative” means an individual who represents a legal entity in the operations of the Store, and can
either be a regional, district or area manager, managing member, member or a premises manager.

AGREEMENT

1. AGREEMENT APPOINTS AGENT AS A RETAIL SALES AGENT. Pursuant to its authority under ORS 471.750, the
Commission hereby appoints as a Retail Sales Agent for the purpose of selling
distilled spirits at the Retail Liquor Store location set forth below.

2. DURATION OF AGREEMENT. Unless terminated earlier in accordance with its terms, the duration of this Agreement is
from Agent’s start date on to . This Agreement is effective on , which is on or after the date
this Agreement has been signed by each party and all necessary State approvals have been obtained.

3. TYPE OF RETAIL LIQUOR STORE. Agent is appointed to operate a Retail Liquor Store for the Commission, to be known
as Store No. . This Store will be classified as: Exclusive Retail Liquor Store or Non-Exclusive Retail
Liquor Store or Non-Exclusive Satellite Retail Liquor Store. If this appointment is to operate a non-exclusive Retail
Liquor Store, the nature of the adjunct business is . A non-exclusive Agent shall not change the
nature of the adjunct business without prior written approval of the Commission.

4. LOCATION OF STORE. The location of the Store shall be in

the City of , County of , State of Oregon, consisting of about
square feet in area; or at such different location as may be subsequently approved by the Commission.

5. STORE OPERATIONS. Agent or Agent’s Representative, or both, shall manage in accord with good business practices and
operate the Store and perform all services required by the Commission in a professional and competent manner and in
accord with this Agreement including the Retail Operations Manual and applicable laws, rules and regulations.

6. BEST EFFORTS. Agent shall devote the Agent's best efforts and skills to the operation and success of the Agent's Store,
including the proper training and management of Agent's employees, compliance with all applicable laws and regulations,
and the taking of all reasonable measures to ensure the success and viability of the Store. Agent shall not engage in any
other activities which would substantially interfere or materially conflict with Agent's obligations hereunder. Agent may make
and manage any other personal business investments/operations of Agent's choice, provided such activities and services do
not substantially interfere or materially conflict with the performance of obligations hereunder, or create a conflict of interest
with such obligations.

(07/1 1 Initials:
 Exhibit 1-1

7. CONDITION AND APPEARANCE OF STORE. Agent shall, at Agent's expense, maintain the condition and appearance of
the Store and premises in accordance with the written standards of the Commission, consistent with the image of the Store
as a clean, sanitary, attractive, safe and efficiently operated Store offering sufficient liquor inventory and providing courteous
and helpful service.

8. RETAIL OPERATIONS MANUAL. The Commission has created the Retail Operations Manual, which is incorporated by
reference and made part of this Agreement. THE COMMISSION MAY REVISE OR AMEND THE MANUAL AT ANY TIME.
AGENT UNDERSTANDS AND AGREES THAT THE COMMISSION MAY REVISE OR AMEND THE RETAIL
OPERATIONS MANUAL AND THAT SUCH MODIFICATIONS AND AMENDMENTS REQUIRE CHANGES FROM TIME TO
TIME IN THE
OPERATION OF THE SUBJECT RETAIL LIQUOR STORE. Agent agrees to operate Agent’s Retail Liquor Store in strict full
and complete conformance with any future modifications in or amendments to the Retail Operations Manual provided that
such changes are reasonable or designated to promote business or the interests of the Commission. Agent shall keep
informed of and in a timely manner instruct the Agent’s employees on all applicable laws, policies and procedures including
the provisions of the Retail Operations Manual. The Commission shall notify Agent in writing of all revisions or amendments
to the Manual or any interpretation of the Commission based thereon. Notice may be provided by regular mail, personal
delivery or email. Such notice shall be effective and enforceable under this Agreement fourteen (14) calendar days from the
date it is sent unless a specified time is otherwise stated in the notice. Within 30 calendar days of the date the notice is sent,
Agent may elect to terminate this Agreement pursuant to section 30(a). The minimum 120 calendar days notice period
required by section 30(a) begins on the day Agent notifies the Commission that Agent elects to terminate this Agreement.
Rescission of Agent’s election to terminate this Agreement is not valid unless the Commission agrees to Agent’s rescission.
During the minimum 120 calendar days notice period required by section 30(a), the changes to the Manual will not apply to
Agent. If the Commission does not receive a notice of termination from Agent within 30 calendar days, then this Agreement
continues.

9. COMPLIANCE WITH STATUTES AND RULES. Agent shall comply with and be subject to all statutes of the United States,
statutes and applicable rules of the State of Oregon and all applicable rules and policies and procedures of the Commission
including, but not limited to the current edition of the Retail Operations Manual and any future revisions thereof, which
Manual is by this reference incorporated herein. Agent understands and agrees that select statutes and rules that use the
terms” licensee” or “permittee ,” or both, that are identified in the Retail Operations Manual also apply to Agent. The rules in
OAR Chapter 845, Division 15, trump any conflicting rules that apply to licensees or permitees. The Commission’s
performance under this Agreement is conditioned upon Agent's compliance with the clauses required in every public contract
as set forth in ORS 279B.220, 279B.225, 279B.230, 279B.235 and 279B.270 which are hereby incorporated by reference.
Agent, Agent’s subcontractors, if any, and all employers providing work, labor or materials under this Agreement that employ
subject workers who work under this Agreement in the State of Oregon shall comply with ORS 656.017 and provide the
required workers' compensation coverage, unless such employers are exempt under ORS 656.126. Agent shall ensure that
each of Agent’s subcontractors, if any, comply with these requirements.

10. SCOPE OF AGENCY. Agent shall have no authority to act for or represent the Commission except in the retail sale of
the Commission's liquor.

11. INDEPENDENT CONTRACTOR; RESPONSIBILITY FOR TAXES AND WITHHOLDINGS. The services to be rendered by
Agent under this Agreement are those of an independent contractor. Agent is not an officer or employee of the State. Agent
shall act at all times as an independent contractor and not as an officer or employee of the Commission. Although the
Commission reserves the right to evaluate the quality of the performance, the Commission cannot and will not control the
means or manner by which Agent performs the services, except to the extent the means and manner in which the services are
to be provided is specifically set forth in this Agreement, which includes the Retail Operations Manual. Agent is responsible for
determining the appropriate means and manner of performing the services. When required to comply with federal law or
mandates, or for public health or safety reasons, the Commission may provide directives to Agent. Agent shall comply with the
federal compliance, health, or safety directives of the Commission. If Agent does not comply, Agent assumes the risk and
consequences from noncompliance with said directives. Agent shall be responsible for all federal or state taxes applicable to
compensation or payments paid to Agent under this Agreement, and, the Commission will not withhold federal or state taxes
from such compensation or payments unless Agent is subject to back-up withholding or unless otherwise required by law.
Agent is not a contributing member of the Public Employees' Retirement System and is responsible for any federal or state
taxes applicable to payment under this Agreement. Agent will not be eligible for any federal social security, unemployment
insurance, workers' compensation or Public Employees' Retirement System benefits from these Agreement payments, except
as a self-employed individual. Agent understands and agrees that it is not an “officer”, “employee”, or “agent,” as those terms
are used in ORS 30.265, of the Commission, or any other agency, office, or department of the State of Oregon.

12. NO PARTNERSHIP. Nothing in this Agreement shall be construed to make Agent and the Commission partners or
joint venture participants.

13. AGENT’S STATUS. From funds available in that portion of the Insurance Fund dedicated for state insurance programs, the
state of Oregon, acting by and through its Department of Administrative Services (DAS), shall defend and indemnify Agent up
to the limits for tort claims against the state of Oregon, as specified in ORS 30.271 and 30.273 (including the costs of
defense), for all claims for torts committed or alleged to have been committed by Agent (or Agent’s employees) when
performing under this Agreement. Notwithstanding the foregoing, the state of Oregon shall have no obligation to indemnify
Agent to the extent the claims arise from the gross negligence or willful misconduct of Agent (or Agent’s employees) under
this Agreement, acts outside the scope of work of this Agreement, or punitive damages. Subject to the monetary limits stated
above, Agent is entitled to the same defense and indemnification rights afforded to qualifying agents of the Commission
under ORS 30.260 to 30.300. However, none of the terms of this Agreement are intended to, and none do, make Agent an
agent or employee of the Commission, DAS, or the state of Oregon generally. As a condition to the application of this
section, Agent shall: (1) promptly report any such claim or occurrence that could give rise to a claim in writing to Risk
Management Division, 1225 Ferry St. S.E., U150, Salem, OR 97301-7337 (or any subsequent address of such division); and
(2) cooperate fully in the investigation and defense of any claim.

(07/1 2 Initials:
 Exhibit 1-1
14. INDEMNITY.

(a) GENERAL INDEMNITY. RETAIL SALES AGENT SHALL DEFEND, SAVE, HOLD HARMLESS, AND
INDEMNIFY THE STATE OF OREGON, THE COMMISSION, AND THEIR OFFICERS, EMPLOYEES, AND
AGENTS FROM AND AGAINST ALL CLAIMS, DEMANDS, SUITS, ACTIONS, LOSSES, DAMAGES,
LIABILITIES, PENALTIES, COSTS, AND EXPENSES OF ANY NATURE WHATSOEVER, INCLUDING
ATTORNEY FEES AND EXPENSES (TOGETHER “CLAIMS”), RESULTING FROM, ARISING OUT OF, OR
RELATING TO THE ACTIVITIES OF RETAIL SALES AGENT OR ITS OFFICERS, MEMBERS, EMPLOYEES,
SUBCONTRACTORS, OR AGENTS UNDER THIS AGREEMENT. HOWEVER, THIS INDEMNITY
OBLIGATION IS NOT EFFECTIVE WITH RESPECT TO SUCH CLAIMS TO THE EXTENT THEY REGARD
TORTS WHICH ARISE OUT OF OR RELATE TO SERVICES PERFORMED BY RETAIL SALES AGENT
UNDER THIS AGREEMENT AND ARE OTHERWISE COVERED BY SECTION 13 OF THIS AGREEMENT.

(b) INDEMNITY FOR INFRINGEMENT CLAIMS. WITHOUT LIMITING THE GENERALITY OF SECTION 14(A),
RETAIL SALES AGENT EXPRESSLY AGREES TO DEFEND, INDEMNIFY, SAVE, AND HOLD THE
COMMISSION, THE STATE OF OREGON AND THEIR AGENCIES, SUBDIVISIONS, OFFICERS,
DIRECTORS, AGENTS, AND EMPLOYEES HARMLESS FROM ANY AND ALL CLAIMS, DEMANDS, SUITS,
ACTIONS, LOSSES, LIABILITIES, DAMAGES, PENALTIES, COSTS, AND EXPENSES OF ANY NATURE
WHATSOEVER INCLUDING ATTORNEY FEES AND EXPENSES, ARISING OUT OF OR RELATED TO
ANY CLAIMS THAT THE WORK, THE WORK PRODUCT OR ANY OTHER TANGIBLE OR INTANGIBLE
ITEMS DELIVERED TO THE COMMISSION BY RETAIL SALES AGENT THAT MAY BE THE SUBJECT OF
PROTECTION UNDER ANY STATE OR FEDERAL INTELLECTUAL PROPERTY LAW OR DOCTRINE, OR
THE COMMISSION'S USE THEREOF, INFRINGES ANY PATENT, COPYRIGHT, TRADE SECRET,
TRADEMARK, TRADE DRESS, MASK WORK, UTILITY DESIGN, OR OTHER PROPRIETARY RIGHT OF
ANY THIRD PARTY; PROVIDED, THAT STATE SHALL PROVIDE RETAIL SALES AGENT WITH PROMPT
WRITTEN NOTICE OF ANY INFRINGEMENT CLAIM.

(c) CONTROL OF DEFENSE AND SETTLEMENT. RETAIL SALES AGENT SHALL HAVE CONTROL OF THE
DEFENSE AND SETTLEMENT OF ANY CLAIM THAT IS SUBJECT TO SECTIONS 14(A) OR (B);
HOWEVER, NEITHER RETAIL SALES AGENT NOR ANY ATTORNEY ENGAGED BY RETAIL SALES
AGENT SHALL DEFEND THE CLAIM IN THE NAME OF THE COMMISSION, THE STATE OF OREGON OR
ANY AGENCY OF THE STATE OF OREGON, NOR PURPORT TO ACT AS LEGAL REPRESENTATIVE OF
THE STATE OF OREGON OR ANY OF ITS AGENCIES, WITHOUT FIRST RECEIVING FROM THE OREGON
ATTORNEY GENERAL, IN A FORM AND MANNER DETERMINED APPROPRIATE BY THE ATTORNEY
GENERAL, AUTHORITY TO ACT AS LEGAL COUNSEL FOR THE STATE OF OREGON, NOR SHALL
RETAIL SALES AGENT SETTLE ANY CLAIM ON BEHALF OF THE STATE OF OREGON WITHOUT THE
APPROVAL OF THE ATTORNEY GENERAL. THE STATE OF OREGON MAY, AT ITS ELECTION AND
EXPENSE, ASSUME ITS OWN DEFENSE AND SETTLEMENT IN THE EVENT THAT THE STATE OF
OREGON DETERMINES THAT RETAIL SALES AGENT IS PROHIBITED FROM DEFENDING THE STATE
OF OREGON, OR IS NOT ADEQUATELY DEFENDING THE STATE OF OREGON’S INTERESTS, OR THAT
AN IMPORTANT GOVERNMENTAL PRINCIPLE IS AT ISSUE, AND THE STATE OF OREGON DESIRES TO
ASSUME ITS OWN DEFENSE.

15. INSURANCE. At all times during the term of this Agreement including any extensions and for any period of Agent
liability continuing after the expiration or termination of this Agreement, Agent shall maintain at Agent’s own expense all
of the insurance set forth below:

(a) Commercial General Liability. Agent shall maintain insurance covering bodily injury and property damage in
a form and with coverage limits that are satisfactory to the State. This insurance shall include liquor liability,
personal injury liability, products and completed operations, and contractual liability coverage for the indemnity
provided under this Agreement. Agent shall procure this coverage on an occurrence basis. Combined single
limit per occurrence may not be less than $1,000,000 (one million dollars) for each job site or location. Each
annual aggregate limit shall not be less than $2,000,000 (two million dollars).

(b) Workers’ Compensation. All employers, including Agent, that employ subject workers, as defined in ORS
656.027, shall comply with ORS 656.017 and shall provide workers' compensation insurance coverage for
those workers, unless they meet the requirement for an exemption under ORS 656.126(2). Agent shall ensure
that each of its subcontractors complies with these requirements.

(c) Automobile Liability. Insurance covering all owned, non-owed, or hired vehicles used in connection with
operation of Agent’s Store. This coverage may be written in combination with the Commercial General
Liability Insurance (with separate limits of coverage). Combined single limit per occurrence shall be not less
than
$1,000,000 (one million dollars).

(07/1 3 Initials:
 Exhibit 1-1
16. ADDITIONAL INSURANCE REQUIREMENTS.

(a) Certificate(s) of Insurance. As evidence of the insurance coverage required by this Agreement, the Agent
shall furnish acceptable Certificate(s) of Insurance to the Commission prior to Agent’s commencement of
work under this Agreement. The Certificate(s) must specify all of the parties endorsed on the policy as
Additional Insureds (or Loss Payees). All insurance required under this Agreement shall be obtained from
insurance companies authorized to do business in the State of Oregon. The Agent shall pay for all
deductibles, self- insured retention, and self-insurance included hereunder. Throughout the life of this
Agreement, Agent shall submit updated Certificates of Insurance prior to the policy expiration date(s)
indicated for the required coverages.

(b) Notice of Cancellation or Change. Agent shall not cancel, materially change, or potentially exhaust the
aggregate limits of insurance coverage(s) without thirty (30) calendar days’ written notice from the Agent or its
insurer(s) to the Commission. Any failure to comply with the reporting provisions of this section shall
constitute a material breach of this Agreement and shall be grounds for immediate termination of the
Agreement by the Commission.

(c) Additional Insureds. With the exception of workers’ compensation coverage, the insurance coverages
required for performance of this Agreement shall include the State of Oregon, the Commission, and their
subdivisions, officers, and employees, as Additional Insureds, but only with respect to the Agent’s activities to
be performed under this Agreement. Coverage shall be primary and non-contributory with any other
insurance and self-insurance.

17. EQUIPMENT. Agent shall, at Agent's expense, furnish and install suitable shelving, display counters, point of sale systems,
and other equipment necessary to operate the Store. As set forth in the Retail Operations Manual, the Commission requires
certain standards for Store equipment. Agent agrees to meet or surpass those standards. No significant alteration of
equipment at the Store location shall be made without prior approval of the Commission. The Commission will approve
alterations, which maintain or enhance efficiency or public convenience in operation of the Store. Should termination occur
under section 30(a), or Agent not be reappointed under section 44, the unencumbered Retail Liquor Store equipment that
the Agent chooses to sell will be purchased as follows.

(a) Should an Agent appointed prior to 5/1/88 terminate this Agreement under section 30(a), (b), or (c), or not be
reappointed under section 44 and a successor Agent is appointed, the Commission will require the successor
Agent to purchase from Agent for the value set as the arithmetic mean between replacement cost new and fair
market value, any of Agent's shelving, display counters, point of sale systems, and other equipment for the retail
sale of liquor which are in use and reasonably required for the continued operation of the Store.

(b) Should an Agent who was appointed after 5/1/88 terminate this Agreement under section 30(a), (b), or (c), or not
be reappointed under section 4 and a successor Agent is appointed, the Commission will require the successor
Agent to purchase from Agent for its fair market value, any of Agent's shelving, display counters, point of sale
systems, and other equipment for the retail sale of liquor which are in use and reasonably required for the
continued operation of the Store.

(c) Should termination occur during the New Appointment Period pursuant to section 37, the Commission will require
the successor Agent to purchase from Agent shelving, display counters, point of sale systems, and other
equipment for the retail sale of liquor in use by Agent at the time notice of termination is given at the full purchase
price initially specified by the Commission which was paid by Agent for such equipment. However, that Agent will
receive only the fair market value of such equipment which has suffered more than reasonable wear and tear in
Agent's possession. Agent will be paid the fair market value of any additional shelving, display counters, point of
sale systems, and other equipment in use and reasonably required for the continued operation of the Retail Liquor
Store which were purchased by the Agent during the New Appointment Period. If a successor Agent is not
appointed or an appointed Agent does not sign an Agreement with the Commission, the Commission may
purchase, subject to the limitations of Article XI, § 7 of the Oregon Constitution, the above mentioned equipment.

"Fair market value" and "replacement cost new" under subsections (a) or (b) or (c) shall be defined and determined by a
licensed and certified independent appraiser who has professional standing with a nationally recognized association of
appraisers and who is familiar with the values of such property. "Fair market value" and "replacement cost new" are values of
equipment as established by the appraiser as of the time of appraisal. The Commission will select the appraiser. The
appraiser’s decision will be binding on Agent and the successor Agent, but the appraiser’s decision will not be binding on the
Commission if the Commission purchases equipment from Agent. Under subsections (a) or (b) or (c) Agent shall be
responsible to pay one-half the cost of the appraisal and the successor Agent shall be responsible for the second-half of the
cost of the appraisal. As set forth in the Retail Operations manual, if within 120 calendar days a successor Agent is not
appointed or an appointed Agent does not sign an Agreement with the Commission, then Agent is responsible for the entire
cost of the appraisal. If the Commission chooses to purchase equipment under subsection (c), then Agent shall be
responsible to pay one-half the cost of the appraisal and the Commission shall be responsible for the second-half of the cost
of the appraisal.

18. PREMISES. Agent shall, at Agent's expense, provide the premises which contains sufficient selling area and storage
space for Store operations. In any new or renegotiated lease of a Store premises by an exclusive Agent, Agent shall use
Agent’s best efforts to obtain an agreement with the lessor that the lease may be assigned on termination of this Agreement
or suspension of Agent upon the same terms and conditions to any successor Agent designated by the Commission or to
the Commission. Commission must approve language regarding assignability. The Agent must furnish a copy of any lease
and

(07/1 4 Initials:
 Exhibit 1-1
any amendments to the Commission. In addition to all other remedies in this Agreement, upon termination or suspension, the
Agent, upon request of the Commission, shall assign to the Commission or successor Agent, the Agent’s interest in the lease.
Upon request of the Commission the Agent shall execute all reasonably necessary documents including assignment
documents and financing statements to protect and perfect the Commission’s interest in the Agent’s lease.

19. UTILITIES. Agent shall supply, at Agent's expense, necessary heat, light, phone, and other utilities and services for
Store operations.

20. OTHER EXPENSES. In addition to the cost of the premises and utilities, Agent is responsible for all other expenses of
Store operations.

21. STORE PERSONNEL. Agent shall, at Agent's expense, employ a sufficient number of personnel to operate the Store
efficiently and without unreasonable inconvenience to the public and in compliance with this Agreement. Agent is responsible
for supervising the conduct of Agent’s personnel. Unless the Commission suspends or terminates Agent under sections 30 or
34, the Commission does not have the legal right to direct Agent’s personnel in the operation of the Store. Agent is
responsible for the acts or omissions of such personnel within the course and scope of Agent’s duties in violation of this
Agreement whether willful or negligent. Agent shall train all personnel prior to their assumption of duties and shall specifically
train all personnel with regard to liquor statutes of the State of Oregon and Commission rules, policies and procedures and
the federal compliance, health, or safety directives of the Commission as are applicable to their respective duties.

22. SALE OF LIQUOR. Agent acknowledges that title to the liquor in Agent's custody remains in the Commission until sold by
the Agent to the purchaser. Agent further acknowledges that the proceeds from the sale of liquor belong to the State of
Oregon. Agent agrees to execute documentation reasonably requested by the Commission to evidence its ownership interest
in the liquor and proceeds there from. Agent shall not sell any liquor or other merchandise furnished by the Commission
except upon the terms and conditions and for the amounts prescribed by the Commission, and shall not store for a purchaser
any such merchandise other than at the Store location, and shall sell liquor only at the times permitted or required by the
Commission.

23. OTHER RESPONSIBILITIES OF AGENT. Agent shall maintain inventory and records, and shall transmit within the required
time all inventory reports and records as required by the Commission. Agent shall be responsible for and account to the
Commission for all liquor furnished Agent by the Commission and for all proceeds received from the sale of the
Commission's liquor. Agent shall deposit to the Commission's bank account or transmit to the Commission all proceeds
received from the sale of the Commission's liquor within the time required by the Commission. Agent shall prepare and
transmit to the Commission within the time required all sales reports and any other report or record required by the
Commission.

24. RESPONSIBILITY FOR SHORTAGES. If the Commission determines, through audit or otherwise, that a shortage in
inventory or proceeds from liquor sales occurred in operation of the Store, the Commission shall give notice of such shortage
to the Agent by personal delivery, registered mail, certified mail, or any other delivery method permitted for notices under
Oregon’s Administrative Procedures Act (ORS Chapter 183). The notice of shortage shall show the Commission's
calculation of the shortage.

(a) Repayment by Agent. Agent shall pay the amount of the shortage to the Commission within 30 calendar days
after the effective date of the notice of shortage.

(b) Good Cause. If the Agent contends that the shortage resulted from a cause that could not have been prevented
or avoided in the exercise of reasonable care, the burden is upon Agent to prove such a cause.

(c) Right to a Hearing. If the Agent disputes the responsibility for a shortage or disputes the amount of the shortage,
the Agent may request a contested case hearing before the Commission under Oregon statutes and rules. Such
a request shall be made within 14 calendar days after the effective date of the notice of shortage.

(d) Payment Pending Hearing. Payment shall be made to the Commission within the 30-day period described above
regardless of the request for a hearing. Payment shall be refunded to the Agent in whole or in part if the
Commission determines after hearing that good cause exists and that Agent is not responsible for all or part of the
shortage as provided in section 24(b). If the Commissioners, acting on the hearing record, find that the Agent is
not responsible for all or part of the shortage amount, the Commission will refund to the Agent the overpaid portion
together with the legal interest rate commencing at the date that the money was deposited in the Commission’s
bank account.

(e) Nonpayment. Should payment of a shortage not be made by Agent within 30 days as provided herein, the
Commission shall deduct such amount from the payment of compensation owed to the Agent and apply
the deduction towards payment of the shortage.

25. AUDIT. Agent shall maintain all fiscal records relating to this Agreement in accordance with generally accepted accounting
principles. In addition, Agent shall maintain any other records pertinent to this Agreement in such a manner as to clearly
document Agent's performance. The Commission, the Oregon Secretary of State and their duly authorized representatives
shall have access to inventory and the right to inspect and remove all liquor sales book, documents, papers and records
which are pertinent to the Store operations and in the case of a non-exclusive Retail Liquor Store the right to inspect, the
books, documents, papers and records which are also pertinent to the adjunct business, for the purpose of making audits,
examinations and reproductions. The Commission will safeguard and promptly return the books, documents, papers and
records to the Store. The Commission will use reasonable care to avoid interference with the Agent's service to the public
and business operation while carrying out such audit or inspection. Agent shall cooperate in such audit or examination.
Agent shall retain and keep accessible all such fiscal records, books, documents, papers, plans, and writings for a minimum of
three (3) years, or such longer period as may be required by applicable law, following final payment and termination of this
Agreement, or until the conclusion of any audit, controversy or litigation arising out of or related to this Agreement, whichever
date is later.

(07/1 5 Initials:
 Exhibit 1-1

26. OPERATING COSTS. Agent shall prepare and transmit to the Commission within the time frame required by the
Commission reports and documents which accurately reflect the true costs of operating the Retail Liquor Store.

27. COMPENSATION. As compensation for all services under this Agreement, the Commission will pay Agent the monthly sum
provided in the agents compensation rate formula established by the Commissioners. AGENT UNDERSTANDS THAT
THIS FORMULA MAY CHANGE PERIODICALLY DURING THE AGREEMENT PERIOD IN ACCORDANCE WITH
BUDGETARY PROVISIONS ENACTED BY THE LEGISLATURE AND ANY OTHER REQUIREMENTS OF LAW. OLCC
must send notice
of a compensation rate formula change to Agent prior to the change. Within 30 calendar days of the date the notice is sent,
Agent may elect to terminate this Agreement pursuant to section 30(a). The minimum 120 calendar days notice period
required by section 30(a) begins on the day Agent notifies the Commission that Agent elects to terminate this Agreement.
Rescission of Agent’s election to terminate this Agreement is not valid unless the Commission agrees to Agent’s rescission.
During the minimum 120 days notice period required by section 30(a), unless a shorter amount of time is agreed to in writing
by the Commission and Agent, Agent’s compensation rate will be based on the formula in effect prior to the change in the
compensation rate formula. If the Commission does not receive a notice of termination from Agent within 30 calendar days,
then this Agreement continues.

28. CHANGE OF STORE TYPE OR LOCATION.

(a) Change by Agent. The Agent shall not change the Store location, nor alter or reduce its sales area or storage
space without prior written approval of the Commission. The approval will constitute a modification to section 4
of this Agreement.

(b) Change by the Commission. The Commission, after notice and an opportunity to be heard, may change a non-
exclusive Retail Liquor Store to an exclusive Retail Liquor Store, and vice versa, in accordance with standards set
forth in its rules and the Retail Operations Manual. The Commission, after notice and an opportunity to be heard,
may also require a Store to be relocated in order to serve the public's convenience. In any such change of type
or location, Agent will have the right to continue as such after the change unless good cause exists for termination
of this Agreement as hereinafter provided. The opportunity to be heard under this section is not a contested case
hearing.

The Commission will reimburse Agent for reasonable out-of-pocket expenses incurred in moving the Retail Liquor Store from
one location to another at the written order of the Commission. Upon assignment of the Agent's lease obligation to the
Commission, the Commission will assume the remaining lease liability at the former Store location. The Commission shall
attempt to coordinate the effective date of a change of location with the expiration of the Agent's lease at the original location.

29. CHANGE OF LEGAL ENTITY. If Agent is a legal entity, Agent may not assign this Agreement, in whole or in part, when
there is a change in legal entity without the prior written consent of the Commission. Any attempt to make such an
assignment shall be void. Agent must notify the Commission and submit required documentation to the Commission for any
change of entity as used in ORS 63.470 to 63.497 and 60.470 to 60.501 and as filed with the Secretary of State. Agent
must notify the Commission and submit required documentation to the Commission within five calendar days of a change in
premises manager, regional, district, or area manager, managing members, or member share changes of 10% or greater, or
corporate officers.

30. TERMINATION.

(a) By Agent. Agent may voluntarily terminate this Agreement with not less than 120 calendar days notice
in writing to the Commission specifying a proposed date of termination.

(b) By Mutual Consent. This Agreement may be terminated by the mutual consent of the parties in writing.

(c) By Death. This Agreement is terminated automatically by death of Agent. The Commission may appoint a
temporary Agent to operate the Retail Liquor Store until the Commission appoints a new Retail Sales Agent.
A surviving spouse or child may apply for appointment as Agent pursuant to ORS 471.752 (2).

(d) By The Commission “for cause”. The Commission may terminate this Agreement for good cause
including defaults of Agent set forth in section 30(iii)-(xi). Good cause includes, but is not limited to the
following.

(i) The Commission may, in its reasonable discretion, terminate this Agreement immediately in
the event the legislature does not continue funding at levels sufficient to allow the Commission
to continue to fulfill its obligations under this Agreement.

(ii) The Commission may, in its reasonable discretion, terminate this Agreement immediately in
the event that a statute, ordinance or regulation is enacted, changed or interpreted in such a
way that the services called for under this Agreement are prohibited or no longer allowable or
appropriate for purchase or are no longer eligible for the funding contemplated for payments
authorized by this Agreement.

(iii) The Commission may terminate this Agreement in the event of voluntary, administrative or
judicial dissolution of the Agent, Agent becomes insolvent, unable or unwilling to pay Retail
Liquor Store debts, is adjudged bankrupt, applies for or consents to the appointment of a
receiver or trustee or makes a general assignment for the benefit of creditors.

(07/1 6 Initials:
 Exhibit 1-1
(iv) The Commission may terminate this Agreement in the event that Agent or Agent’s
Representative, or both, commits a substantial and deliberate violation of any term of this
Agreement, any applicable statute or rule, or any policy or procedure of the
Commission.

(v) The Commission may terminate this Agreement in the event that Agent or Agent’s
Representative, or both, commits a violation of any term of this Agreement, or any
applicable Oregon statute, or applicable rule, or any policy or procedure, after having been
issued two written Notices of Violation to the Agent from the Commission within a 36-month
period.

(vi) The Commission may terminate this Agreement in the event that Agent or Agent’s
Representative, or both, fails to adhere to the standards set forth by any policy or procedure
of the Commission in the areas of customer services, or Store appearance, or inventory
management, or cash handling, or record keeping, or professional courtesy, after having been
issued two written Notices of Violation to the Agent from the Commission within a 36-month
period.

(vii) The Commission may terminate this Agreement in the event that Agent or Agent’s
Representative, or both, misappropriates or participates in misappropriation of money or other
property of the Commission, or intentionally or negligently violates any policy or procedure of
the Commission with regard to liquor sale proceeds or inventory which causes or is likely to
cause a financial loss to the Commission, including, but not limited to, losses covered in whole
or in part by insurance or bond.

(viii) The Commission may terminate this Agreement in the event that Agent, Agent’s
Representative, or Agent’s company principle, or any combination thereof, commits any felony,
or commits a misdemeanor which is related to the Agent's fitness to operate a Retail Liquor
Store including, but not limited to a violation of ORS 471.410.

(ix) The Commission may terminate this Agreement in the event that Agent becomes physically
or mentally impaired to the extent that Agent can no longer operate the Store in a manner
consistent with the terms of this Agreement, which includes the provisions of the Retail
Operations Manual.

(x) The Commission may terminate this Agreement if it determines that Agent, Agent’s company
principles or Agent’s Representative, or any combination thereof, is in the habit of using
alcoholic beverages, habit-forming drugs or controlled substances to excess.

(xi) The Commission may terminate this Agreement if Agent provided false information to
the Commission in Agent’s application or Agent’s Proposal.

31. REMEDIES.

(a) Agent's Remedies. In the event of termination of this Agreement pursuant to sections 30(d)(i) and (ii), Agent’s
sole remedy shall be (1) a claim for compensation due to Agent through the date of termination and, (2) if the
statute applies, business loss compensation due to Agent under the version of Oregon Laws 2015, chapter
228, section 2, as that statute may be periodically amended, that is in effect at the time termination of this
Agreement occurs because of the Oregon Laws 2015, chapter 228, section 2, system change. The State of
Oregon’s payment obligations under Oregon Laws 2015, chapter 228, section 2, are payable only from
moneys in the suspense account described in ORS 471.805 and are conditioned upon the existence of
sufficient tax revenue in the suspense account and the Commission receiving sufficient expenditure limitation
and allotments to pay its outstanding obligations under ORS 471.810. Agent is not entitled to receive
business loss compensation from any part of Oregon state government other than the suspense account
described in ORS 471.805. Nothing in this Agreement is to be construed as permitting any violation of Article
XI, section 7 of the Oregon Constitution or any other law regulating liabilities or monetary obligations of the
State of Oregon. In the event that it is determined for any reason that Agent was not in default under section
30(d)(iii)-(xi) the rights and obligations of the parties shall be the same as if the Agreement was terminated
pursuant to section 30(d)(i), although Agent shall retain, in such event, the option of seeking reinstatement.

(b) Commission's Remedies. In the event of termination of this Agreement pursuant to sections 30(d)(iii) - (xi),
the Commission shall have any remedy available to it in law or equity including, but not limited to, temporary
restraining orders and preliminary injunctions, the appointment of a receiver, provisional process, attachment,
claim and delivery and set-off. The Commission shall be entitled to the appointment of a receiver as a matter
of right. Employment by the Commission shall not disqualify a person from serving as receiver. Agent
consents to the appointment of a receiver at the Commission’s option and waives any and all defenses to
such an appointment. In the event of a material breach of this Agreement which results in termination or
suspension, the Commission shall at its option have an immediate right to enter and take possession of the
premises in order to maintain continuous operation of the Retail Liquor Store and to provide for orderly change
of operations.

(c) Effect of Termination. In the event of a termination of this Agreement, emergency suspension or a suspension
(07/1 7 Initials:
 Exhibit 1-1
in lieu of termination of Agent for any reason, the Commission is entitled to receive all of its property that is in
the possession and under the control of the Agent. The Commission is entitled to seek all remedies.

32. LIMITATION OF LIABILITIES. Except for liability arising under or related to section 14(a), neither party to this Agreement
shall be liable to the other party for (i) any direct, indirect, incidental, special or consequential damages including, but not limited
to, lost profits, under the Agreement or (ii) any damages of any sort arising solely from the termination of this Agreement in
accordance with its terms.

33. NOTICE OF VIOLATION. If the Commission determines that Agent or Agent’s Representative, or both, has committed one
or more of the violations described in section 30(d), the Commission may issue a Notice of Violation by certified mail, return
receipt requested or personal delivery. The decision not to send a Notice of Violation does not constitute a waiver by the
Commission. Any waiver by the Commission of any default or breach does not excuse any subsequent default or breach,
and shall not be considered a change to the terms of this Agreement. If the Agent disputes the Notice of Violation, the Agent
may request a contested case hearing before the Commission under Oregon statutes and rules. Such a request shall be
made within 14 calendar days of the effective date of the Notice of Violation.

34. SUSPENSION IN LIEU OF TERMINATION. Upon a finding of good cause pursuant to section 30(d), which would otherwise
justify termination, the Commission may elect, in its sole discretion, to suspend the Agent’s appointment in lieu of
termination. In the event of suspension under this section, the Commission may appoint a temporary Agent to operate the
Store or may order the Store temporarily closed. If the Commission appoints a temporary Agent, the suspended Agent shall
permit Store operations to continue at the same location and shall permit the temporary Agent to have access to all
inventory, books and records of the Retail Liquor Store. The Commission may assume the expenses of the Retail Liquor
Store during the period of suspension.

35. PROCEDURE FOR TERMINATION OR SUSPENSION IN LIEU OF TERMINATION BY COMMISSION. In the event that the
Commission desires to terminate the Agreement for good cause under section 30(d) or suspend the Agent under section 34,
the Commission shall notify the Agent in writing by certified mail return receipt requested or by personal delivery, specifying
the grounds and effective date of the proposed action. If Agent wishes to dispute the action, the Agent may request in writing
a contested case hearing before the Commission under Oregon statutes and rules. Such a request shall be made within 14
calendar days of the effective date of the notice of termination or suspension in lieu of termination.. During the term of such
suspension, Agent shall cease all retail operations at the Store, unless otherwise directed by the Commission. Nothing in
this Agreement shall preclude the parties from pursuing settlement of any alleged violation of the Agreement.

36. EMERGENCY SUSPENSION; APPOINTMENT OF TEMPORARY AGENT. In the event of a termination proposed under
section 30(d)(iii)-(iv) and (vii)-(xi), the Administrator may suspend the Agent’s appointment under this Agreement pending final
determination of the proposed termination under section 35. During such suspension period, the Commission may appoint a
temporary Agent to operate the Store as provided in the Retail Operations Manual and shall notify the Agent of the effective
date of the appointment of a temporary Agent. Agent is required to leave in the Store all records, fixtures, and equipment
necessary to operate the Store during the suspension period. The Commission in its discretion will decide what records,
fixtures, and equipment is necessary to operate the Store. The Commission may assume the expenses of the Retail Liquor
Store during the period of suspension. If the Agent disputes the Emergency Suspension, the Agent may request a contested
case hearing before the Commission under Oregon statutes and rules. Such a request shall be made within 14 calendar
days of the effective date of the notice of termination.

37. NEW APPOINTMENT ASSISTANCE AND REVIEW. A newly appointed Agent will be evaluated during the New Appointment
Period by the Commission to ensure their ability to successfully operate the Store as set forth below. The Commission will
evaluate the Agent’s performance under the terms of this Agreement including section 37(b). Notwithstanding any other
provision of this Agreement, the Agreement may be terminated by the Commission during the New Appointment Period upon
written notice provided to Agent by certified mail, return receipt requested or personal delivery. This section shall not apply in
the case of a reappointment of Agent.

(a) At any time during the New Appointment Period, the Commission may terminate this Agreement if, in the
opinion of the Commission, the Agent’s performance during the New Appointment Period indicates that Agent or
Agent’s Representative, or both, is unable or unwilling to perform duties satisfactorily or that the habits and
dependability of the Agent or Agent’s Representative, or both, do not merit continuance.

(b) The Commission's evaluation of whether to continue this Agreement beyond the New Appointment period will
consider how well the Agent complied with: the terms of this Agreement, which includes the Retail
Operations Manual; the applicable laws of the State of Oregon; the federal compliance, health, or safety
directives of the Commission; and the applicable policies and procedures of the Commission.

Approximately three months after the appointment the Commission will perform an operational review of Agent’s compliance
with the conditions set forth in section 37(b). The Commission will advise the Agent or Agent’s Representative in writing of
the operational areas needing improvement. The Commission will provide the Agent or Agent’s Representative with a status
report three months thereafter specifying any areas that continue to require improvement.

The Commission will inform the Agent at least 90 calendar days prior to the end of the New Appointment Period of its
intention whether or not to continue the Agreement beyond the New Appointment Period. If an exclusive Agent who is
terminated under section 30(a), (b), (c), or (d) chooses to assign the Store lease and the lease contains an agreement with
the lessor that the lease may be assigned upon the same terms and conditions and meets any requirements in the Retail
Operations Manual, the Commission will require the new Agent to assume the lease to the extent the Agent’s lease may be
assigned and assumed by the new Agent.

38. NONWAIVER. The failure of the Commission to enforce any provision of this Agreement shall not constitute a waiver by
the Commission of that or any other provision nor is it a waiver of any subsequent violation or nonperformance.

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 Exhibit 1-1

39. RETURN OF PROPERTY. Upon termination of this Agreement, the Commission will be permitted to secure or obtain all
property owned by the Commission including inventory, sales proceeds, books and records. Any compensation owing to
Agent will be paid only after the Commission has determined that there is no shortage in inventory or sales proceeds, or if
a shortage exists, only after payment of the shortage has been made or the amount deducted under section 24.

40. NON-ASSIGNMENT. Except when OLCC agrees to continue this Agreement after a change in legal entity under section
29, this Agreement is not assignable.

41. NONDISCRIMINATION. Agent shall comply with all applicable requirements of federal and state civil rights and
rehabilitation statutes, rules and regulations.

42. NOTICE. Any notice or communication to the Commission required by this Agreement must be in writing and directed to
one of the following addresses:

Physical Address Mailing Address Email Address

OLCC OLCC Retail Services OLCC.RetailServices@oregon.gov

9079 SE McLoughlin Blvd. P.O. Box 22297
Portland, OR 97222-7355 Milwaukie, OR 97269-2297

The Commission shall send all communications and notices provided for in this Agreement to the Agent (or Agent’s
Representative) at one of the following addresses:

Email:

Any communications between the parties or notices to be given under this Agreement, are effective only if given in writing by
certified mail, return receipt requested or personal delivery or as otherwise provided for in this Agreement to Agent, Agent’s
Representative, or the Commission at one of the addresses set forth in this section, or to such other address as either party
provides effective written notice of pursuant to this section. Unless otherwise specified in this Agreement or in the notice or
communication, and except for timelines pertaining to contested case notices which are governed by the law pertaining to
contested case notices, any such communication or notice is effective the day of personal delivery or on the day it is sent.
Each party must notify the other when an address is changed at least 14 calendar days prior to the change.

43. SEVERABILITY. If any provision of this Agreement is held invalid or unenforceable by any court of competent jurisdiction,
such holding shall not invalidate or render unenforceable any other provision of this Agreement. A provision that is held to
be invalid or unenforceable shall be deemed to be restated to reflect as nearly as possible the original intentions of the
parties in accordance with applicable law.

44. REAPPOINTMENT. The Commission will reappoint Agent to an additional term if the Commission determines that
reappointment is appropriate based on policy expressed in the Retail Operations Manual. The Commissioners or any
employee of the Commission acting within the course and scope of the duties delegated to that employee by the duly
appointed Commissioners will reappoint if the Commission finds in its evaluation that the following conditions have been
met:
(1) The Agent has satisfactorily adhered to the terms of this Agreement, which includes the Retail Operations Manual; the
applicable laws of the State of Oregon; the federal compliance, health, or safety directives of the Commission; the applicable
policies and procedures of the Commission contained in the Retail Operations Manual and; (2) the Agent has satisfactorily
met the Commission's performance standards as detailed in the Retail Operations Manual.

(a) At least 120 calendar days before the end of the term of this Agreement the Commission shall notify Agent
whether in the Commission’s determination, Agent has met the reappointment conditions and whether or not
the Commission intends to reappoint. If the Commission gives notice of reappointment, the Agent shall sign a
new Agreement approved by the Commissioners prior to the expiration of the term of this Agreement. The
Commission may place conditions on the reappointment, including, but not limited to, Store location, type,
and improvements and Agent’s performance and practices. As used in this section, "type" refers to exclusive
or non-exclusive or self-service or counter service.

(b) If the Commission gives notice of its intention not to reappoint or if an Agent does not sign a new Agreement
the Commission shall select an Agent pursuant to the rules and procedures adopted by the Commission for
Store vacancies. The Agent may apply for reappointment in the Agent selection process. If an exclusive
Agent who is not reappointed chooses to assign the Store lease and the lease contains an agreement with the
lessor that the lease may be assigned upon the same terms and conditions and meets any requirements in
the Retail Operations Manual, the Commission will require the successor Agent to assume the lease.

45. GOVERNING LAW; VENUE; CONSENT TO JURISDICTION. The laws of the State of Oregon (without giving effect to its
conflicts of law principles) govern all matters arising out of or relating to this Agreement, including, without limitation, its
validity, interpretation, construction, performance, and enforcement. Any court claim, action, suit or proceeding
(collectively, "Claim")

(07/1 9 Initials:
 Exhibit 1-1

between the Commission (or any other agency or department of the State of Oregon, or any combination thereof) and Agent
that arises from or relates to this Agreement shall be brought and conducted solely and exclusively within the Circuit Court of
Marion County for the State of Oregon; provided, however, if a Claim must be brought in a federal forum, then it shall be
brought and conducted solely and exclusively within the United States District Court for the District of Oregon. In no event
shall this section be construed as a waiver by the State of Oregon of any form of defense or immunity, whether it is sovereign
immunity, governmental immunity, immunity based on the Eleventh Amendment to the Constitution of the United States or
otherwise, from any Claim or from the jurisdiction of any court. AGENT, BY EXECUTION OF THIS AGREEMENT, HEREBY
CONSENTS TO THE PERSONAL JURISDICTION OF SAID COURTS.

46. NO THIRD PARTY BENEFICIARIES. The State of Oregon, by and through the Commission, and Agent are the only parties
to this Agreement and are the only parties entitled to enforce its terms. Nothing in this Agreement gives, is intended to give, or
shall be construed to give or provide any benefit or right, whether directly, indirectly or otherwise, to third persons unless
such third persons are individually identified by name herein and expressly described as intended beneficiaries of the terms
of this Agreement.

47. FUNDS AVAILABLE AND AUTHORIZED; PAYMENTS. Agent shall not be compensated for work performed under this
Agreement by any other agency or department of the State of Oregon. The Commission certifies that it has sufficient funds
currently authorized for expenditure to finance the costs of this Agreement within the Commission's current biennial
appropriation or limitation. Agent understands and agrees that the Commission's payment of amounts under this Agreement
is contingent on the Commission receiving appropriations, limitations, allotments or other expenditure authority sufficient to
allow the Commission, in the exercise of its reasonable administrative discretion, to continue to make payments under this
Agreement.

48. TERMINATION OF PRIOR AGREEMENT. This Agreement supersedes and terminates any other Agent Agreement
between the parties previously in force on the effective date stated in section 2.

49. SURVIVAL. All rights and obligations shall cease upon termination or expiration of this Agreement, except for the rights
and obligations set forth in sections 14-18, 22-27, 30-38, 39, 43, 45, and 49.

50. ENTIRE AGREEMENT. This Agreement, including the Retail Operations Manual, which is incorporated into this Agreement
constitutes the entire Agreement between the parties. There are no understandings, agreements, or representations, oral or
written, not specified herein regarding this Agreement. Only the Commission and Agent may amend the provisions of this
Agreement. Valid changes to the Store type or location under sections 4 and 28, Retail Operations Manual under section 9,
legal entity under section 29, and addresses for sending notices or communications under section 42 are anticipated by the
parties. No waiver, consent, modification or amendment of this Agreement, except valid changes as set forth in the
proceeding sentence, is valid unless it is in writing and signed by both parties and all necessary State approvals have been
obtained, and if required by law, approved by the Department of Justice. Such waiver, consent, modification or amendment, if
made, shall be effective only in the specific instance and for the specific purpose given.

51. CERTIFICATION OF COMPLIANCE WITH TAX LAWS. By signature on this Agreement, the undersigned hereby certifies
under penalty of perjury that the undersigned is authorized to act on behalf of Agent and that Agent is, to the best of the
undersigned's knowledge, not in violation of any Oregon Tax Laws and shall remain in compliance therewith for the term of
this Agreement. For purposes of this certification, "Oregon Tax Laws" means a state tax imposed by ORS 320.005 to
320.150 (Amusement Device Taxes), 403.200 to 403.250 (Tax For Emergency Communications), ORS Chapters 118
(Inheritance Tax), 314 (Income Tax), 316 (Personal Income Tax), 317 (Corporation Excise Tax), 318 (Corporation Income
Tax), 321 (Timber and Forest Land Taxation) and 323 (Cigarettes and Tobacco Products), the elderly rental assistance
program under ORS 310.630 to 310.706, and any local taxes administered by the Department of Revenue under ORS
305.620.

52. CERTIFICATION AND WARRANTIES. Agent represents and warrants that (a) Agent has the authority to enter into and
perform in accordance with this Agreement and that this Agreement, when executed and delivered, is a valid and binding
obligation of Agent that is enforceable in accordance with its terms, and (b) Agent is and shall be, at all times during the term
of this Agreement, qualified and professionally competent to perform services and do business in the State of Oregon. If
Agent is a legal entity, then the undersigned also certifies under penalty of perjury both individually and on behalf of Agent
that the undersigned is a duly authorized representative of Agent, has been authorized by Agent to make all representations,
attestations, and certifications contained in this Agreement and to execute this Agreement on behalf of Agent.

53. ORDER OF PRECEDENCE. Unless a different order is required by law, this Agreement shall be interpreted in the following
order of precedence: 1) Any Addendum or Amendment to this Agreement in the order of the effective date of each
addendum or amendment, 2) This Agreement.

AGENT COMMISSION

Signed: Signed:

Name: Name:
Executive Director,
Title: Title: Oregon Liquor Control Commission

Date: Date:

(07/ 1
 Exhibit

RELATED ITEMS AUTHORIZED FOR SALE

BY EXCLUSIVE LIQUOR STORES

The following rules are interpreted to allow exclusive stores to sell the following related items:

OAR 845-006-0445 Food Products Containing Alcohol

Product must contain not more than five percent alcohol by weight or ten percent alcohol by volume, whichever is
greater. Product must be clearly labeled showing the alcohol content and state on the front of the package it may not
be sold to persons under 21 years.

Candies Filled with Alcoholic Liquor Fruits Preserved in Brandy

OAR 845-015-0143 (2.a) Ice and Mixers

Ice Sauces
Soda Pop Batters
Mixers - bottled, canned, powdered Egg Nog
Juices - bottled, canned, frozen Cream
Syrups Milk
Bitters Tea
Waters Coffee

OAR 845-015-0143 (2.b) Foods such as olives, onions, and cherries which are used in drinks

Olives Pepper
Onions Spices
Pickled Vegetables Cinnamon Sticks
Cherries Coconut Snow
Limes Butter
Lemons Sugar
Salt Eggs

OAR 845-015-0143 (2.c) Bartender’s guides, shakers, strainers, mixing spoons, swizzle sticks and similar
paraphernalia used in the preparation of drinks

Bartenders’ Guide Swizzle Sticks

Ice Buckets Cocktail Shakers
Ice Crushers Strainers
Liquor Dispensers Bottle Caps
Blenders Bottle Pourers
Ice Picks Corkscrews
Ice Tongs Glass Rimmer
Bottle Openers Seltzer Bottle (CO2)
Mixing Spoons Salt and Pepper Shakers
Muddlers

(Rev.
 Exhibit 1-2

RELATED ITEMS (cont.)

OAR 845-015-0143 (2.d) Glassware, coasters, straws, napkins and other such items associated with the drinking of
alcoholic liquors

Glassware Corks Wine Racks

Glassware Charms Napkins Stemware Racks
Glass Decanters Toothpicks/Cocktail Picks Liquor Cabinets
Beer Steins/Mugs Portable Ice Chest/Coolers Bottle Covers
Assorted Glasses/Cups Travel Kits/Flasks Playing Cards
Beverage Server Sets Brandy Warmers Poker Chips
Punch Bowls/Sets Candles Dice
Pitchers Bar Pictures/Mirrors/Lamps Breathalyzers
Par-T-Forks/Spoons Portable Bars Liquor Specific Greeting Cards
Coasters Bar Towels Liquor Gift Baskets/Bags/Boxes
Straws

OAR 845-015-0143 (2.e) Liquor branded logo giftware and apparel

Caps Decanters Cigarette Holders

Visors Pitchers Key Rings
Shirts Punch Bowl Sets Books/Cookbooks
Jackets Ice Buckets Board Games
Vests Cocktail Shakers Poker Chips
Ties Liquor Dispensers Playing Cards
Wallets Coasters Dice
Watches Napkins Playing Card
Gloves Bar Towels Holders Ornaments
Belts and Buckles Aprons Calendars
Flasks Bar Pictures/Mirrors/Lamps Clocks
Cups Golf Balls Barbecue Accessories
Mugs Golf Towels (excludes BBQ Grills)
Glasses Golf Gloves Sauces, Syrups,
Shot Glasses Lighters Condiments

OAR 845-015-0143 (2.f) Items such as chewing gum, breath mints, and tobacco products

Cigarettes Small Cigarette/Cigar Accessories

Cigars Cigarette Lighters and Fluid
Chewing Tobacco/Snuff Ashtrays
Bulk Tobacco/Papers Chewing Gum
Portable Humidor Breath Mints/Sprays/Lifesavers type candy
Cigar Cutters Antacids

OAR 845-015-0160 Sale of Lottery Tickets

Rev.
 Exhibit 1-3

AGENT EVALUATION
Evaluation Period:

This review is a written evaluation by Retail Services Division on how the agent is following
and complying with the operating procedures, laws, rules and policies governing the sale
of liquor in Oregon.

Store No.: Location:

Agent: Date:

Overall Score:
(Outstanding, Satisfactory or Unsatisfactory)

Prior Period Score:

Corrective Action Required for Unsatisfactory Categories

Category with
Action Plan Target Date
Unsatisfactory Score

Comments:

Agent Signature Date

(Agent acknowledges having reviewed this

District Manager Date

Director of Retail Services Division Date

 Exhibit 1-3

EVALUATION SCORING

Unsatisfactory Satisfactory Outstanding

Customer Service

Interior Store Appearance

Exterior Store Appearance

Merchandising

Records & Reports

Cash Handling

Inventory Management

Laws & Policies

Letter of Warning

Notice of Violation

Totals

(Performance objectives in all categories are rated utilizing the grading criteria for agent
evaluations)

Score:

 To receive an outstanding, at least 5 categories must be outstanding, two of

which must be inventory management and interior store appearance.

 If four categories are unsatisfactory, the overall score must be unsatisfactory.

 Otherwise, the overall evaluation score is satisfactory.

 If any category is unsatisfactory the overall review can not be outstanding.

Overall Score:
(Unsatisfactory, Satisfactory or Outstanding)

2
 Exhibit 1-3

CUSTOMER SERVICE: An outstanding score in at least 2 out of the 3 areas and 1

satisfactory score in one area results in an outstanding score for the category. An
unsatisfactory score in 2 or more areas results in an unsatisfactory score. All other
combinations result in a satisfactory score.
Unsatisfactory Satisfactory Outstanding
Prompt, Efficient, Courteous Service
Customer Satisfaction
Bank Card and Check Acceptance

Totals
Category Score
Comments:

INTERIOR STORE APPEARANCE: An outstanding score in at least 6 out of the 8

areas results in an outstanding score for the category. An unsatisfactory score in 3 or
more areas results in an unsatisfactory score. All other combinations result in a
satisfactory score.
Unsatisfactory Satisfactory Outstanding
Shelving
Counter
Floor
Walls
Ceiling
Lighting
Sales Floor and Aisles
Back Room and Office Area
Totals

Category Score
Comments:

3
 Exhibit 1-3

EXTERIOR STORE APPEARANCE: An outstanding score in at least 5 out of the 7

areas results in an outstanding score for the category. An unsatisfactory score in 3 or
more areas results in an unsatisfactory score. All other combinations result in a
satisfactory score.
Unsatisfactory Satisfactory Outstanding
Building Appearance
Exterior Signage
Windows
Doors
Parking and Landscape
Location
Good Visibility, Inviting Atmosphere
Totals

Category Score
Comments:

MERCHANDISING: An outstanding score in at least 5 out of the 7 areas results in an

outstanding score for the category. An unsatisfactory score in 3 or more areas results
in an unsatisfactory score. All other combinations result in a satisfactory score.
Unsatisfactory Satisfactory Outstanding
Product Selection
Post-Offs
Close-Outs
Stock Arrangements
Category Signs
Related Items
Displays
Totals

Category Score
Comments:

RECORDS AND REPORTS: An outstanding score in 3 out of the 3 areas results in an

4
 Exhibit 1-3
outstanding score for the category. An unsatisfactory score in 2 or more areas results
in an unsatisfactory score. All other combinations result in a satisfactory score.
Unsatisfactory Satisfactory Outstanding
Weekly Sales
# Late: 0
Report
Liquor Orders # Late: 0
Inventory Reports # Late: 0

Totals

Category Score
Comments:

CASH HANDLING: An outstanding score in 2 out of the 2 areas results in an

outstanding score for the category. An unsatisfactory score in 1 or more areas results
in an unsatisfactory score. All other combinations result in a satisfactory score.
Unsatisfactory Satisfactory Outstanding
Timely Deposits # Late: 0
Excess Cash Security
Totals

Category Score
Comments:

5
 Exhibit 1-3
INVENTORY MANAGEMENT: An outstanding score in 2 out of the 2 areas results in
an outstanding score for the category. An unsatisfactory score in 1 or more areas
results in an unsatisfactory score. All other combinations result in a satisfactory score.
Unsatisfactory Satisfactory Outstanding
Inventory Goal
Audit Shortages/Overages
Totals

Category Score

Inventory Management Summary Worksheet

Inventory Goal Audit Shortages/Overages
Audit Period: through
Average Inventory Goal
Gross Sales for Period: $
Forecasted: $
Shortage/Overage for Period: $
Actual: $
0.2% of Gross Sales: $
% Over/Under Forecast: %
0.1% of Gross Sales: $
Comments:

LAWS AND POLICIES: An outstanding score in 3 out of the 3 areas results in an

outstanding score for the category. An unsatisfactory score in 1 or more areas results
in an unsatisfactory score. All other combinations result in a satisfactory score.
Unsatisfactory Satisfactory Outstanding
Sale to Minor Date:
Sale to VIP Date:
Minor Training Verification
Totals

Category Score
Comments:

6
 Exhibit 1-3

LETTER OF WARNING/REPRIMAND: No Letters of Warning/Reprimand results in a

satisfactory score for the category. One (1) Letter of Warning / Reprimand or more
results in an unsatisfactory score.
Unsatisfactory Satisfactory
Letter of
# Received: 0
Warning/Reprimand
Total

Category Score
Comments: (Briefly describe the circumstances for each letter received.)

NOTICE OF VIOLATION: No Notices of Violation results in a satisfactory score for the

category. 1 Notice of Violation or more results in an unsatisfactory score.
Unsatisfactory Satisfactory
Notice of Violation # Received: 0
Total

Category Score
Comments:

7
 Exhibit 1-4
AGENT EVALUATION CRITERIA

Outstanding
CUSTOMER Unsatisfactory
(Any single item qualifies) Satisfactory (assumes Satisfactory criteria
SERVICE met)

Agent/staff consistently greets

Agent/staff appears distracted,
Agent/staff as cashier only, customers promptly, offers
Gives prompt, efficient, is rude or abrupt, is slow or
offers limited assistance, assistance,
courteous service reluctant to offer help,
has little interaction with customer readily accepts legitimate
reluctant to accept refund or
refunds and exchanges
exchanges

Agent/staff have one or more

One or more sustained
Agent/staff have only letters or comment cards
Customer satisfaction complaints from customers
unsustained complaints on file from customers
during the evaluation period
complimenting the service
received

Accepts debit and credit

Bank card and Not following OLCC’s Follows OLCC’s check
cards Follows OLCC’s check
check acceptance check acceptance policy acceptance policy
acceptance policy.

Need at least 2 out of 3 scored outstanding and one satisfactory for overall outstanding score. Two or more unsatisfactory makes the category
unsatisfactory.

INTERIOR STORE Outstanding

APPEARANCE Unsatisfactory (assumes Satisfactory criteria
(Any single item qualifies) Satisfactory
met)

Paint peeling/faded, Paint is unblemished,

broken/damaged, free of rust, free of damage,
Shelving Condition In like new condition
unpainted/rusting, no moldings free of dirt or stains;
for price labels, dirty has moldings for price labels

Top is broken/damaged, cluttered Top is undamaged, adequate

Counter Condition surface, customer space less than customer space, clean, In like new condition
case width, worn surface, dirty surface clear & unworn

Surface torn/chipped/broken
Tile is stripped & buffed/waxed,
surface is cement, dirty,
carpet is free of stains or
Floor Condition appears unwashed, garbage on In like new condition
signs of wear, surfaces
floor,
clean & free of garbage
tile-not stripped, buffed, or
waxed, carpet - stained or worn

Dirty, appears unwashed, visible

Surfaces are clean, no visible
Walls flaws/damage, surface In like new condition
flaws or damage or marks
unfinished, graffiti/marks on
surface

Stained, surface damaged/chipped, Unstained, free of damage or

Ceiling In like new condition
tiles missing, vents dusty chips, all tiles intact, vents clean

Fixture damaged, bulbs burned

Lighting Undamaged, intact, turned on In like new condition
out/missing, not turned on

Cases in aisle (not display),

Aisles are free of clutter,
Sales Floor & Aisles aisle narrow (less than 36" wide), Wide, uncluttered aisles
adequate space
empty boxes in aisle

Clean & neatly organized, free

Unorganized case stacks, Organized, separate from sales of trash, separate from sales
Back Room & Office
unstable, visible from sales floor floor, stacks safe & stable floor, stacks safe & stable.
Consistently ready for audit.

(Rev 1
Need at least 6 out of 8 scored outstanding for overall outstanding score. Three or more unsatisfactory makes the category unsatisfactory.

(Rev 1
 Exhibit 1-4
EXTERIOR STORE Unsatisfactory Outstanding
Satisfactory
APPEARANCE (Any single item qualifies) (assumes Satisfactory criteria met)
Building appearance is in like new
Paint peeling/faded, broken/damaged, Paint intact, fixtures intact & condition,
Building Appearance
fixtures dirty, or graffiti undamaged, clean or freshly refinished and
restored or washed

Not turned on, letters

missing, bulbs burned out, Intact, fully functional,
Exterior Signage In like new condition
unapproved turned on, approved
or violates
restrictions, broken/damaged

Dirty damaged/cracked, cluttered Undamaged, Undamaged, clean, very few signs,

Windows
w/signs, unable to easily see in store Minimal signs unobstructed view into & out of store

Clean, undamaged, no sign

Dirty, damaged/cracked, paint In like new condition,
of peeling/faded paint, no
Doors/Entrance peeling/faded, rusty, Posted No Minors Sign and
rust, opens easily, clear
doesn't open smoothly Hours of Operations sign
access path to sales floor

Lot in poor condition, lot or Lot looks newly paved,

Parking Lots, Curbs, & In good condition, clean, no
curb dirty, garbage extra landscape features
Landscaping garbage, landscape well kept
strewn, landscape unkept such as flowers or shrubs

Not near shopping/business center, Near shopping/business

In shopping/business center,
Location not visible from major street, not near center, or visible from major
or on major street
stop light, poor ingress/egress street, easy to enter or leave lot

In prominent enough location it

Visibility Cannot see from street,
Visible from street or sidewalk will catch attention even if
Atmosphere cannot see from sidewalk
not shopping destination

Need at least 5 out of 7 scored outstanding for overall outstanding. Three or more unsatisfactory makes the category unsatisfactory.

Unsatisfactory Outstanding
(Any single item qualifies) Satisfactory
MERCHANDISIN (assumes Satisfactory criteria met)

Carries less than recommended,

Carries recommended stock, evenly Product closely managed.
too heavily weighted to one category,
Product Selection distributed among categories & price Uses computerized system
too heavily weighed
ranges, merchandise dusted to manage product selection
to one price range

Not accurately priced, not accurately

Accurately priced, signs accurate, Appropriate number of case stacks,
Post-offs signed, no group displays, not
post-offs readily identified uses group displays
readily identifiable, no case stacks

Not accurately priced, not accurately Accurately priced, signs accurate, Uses group displays,
Close-outs
posted, illegible, not readily visible legible, easily identified Readily visible

Product not easily reachable,

Reachable, uses consistent shelf
Stock Arrangements inconsistent shelf management, Uses consistent shelf management
management, faced & stocked
not faced & stocked

Not visible or don’t exist, Modern, creative, unusual,

Visible, clean & undamaged,
Category Signs dirty/damaged, don’t match coordinates with and
matches product placement
product placement enhances store decor

Merchandised as secondary to
Unauthorized items sold, Minimal number of related items,
Related Items distilled spirits. Good related item
offers little or no related items sells only authorized items
selection

Creative, unique, appealing,

Broken/damaged,
Displays Clean, undamaged eye-catching. Uses end-caps and
dirty
counters effectively

Need at least 5 out of 7 scored outstanding for overall outstanding. Three or more unsatisfactory makes the category unsatisfactory.

(Rev 2
 Exhibit 1-4
RECORDS &
REPORTS Unsatisfactory Satisfactory Outstanding

Weekly Sales Reports 7 or more late 3 to 6 late Two or fewer late

6 or more bi-weekly
3 to 5 biweekly or
Liquor Orders OR Two or fewer late
3 to 8 weekly late
9 or more weekly late

Inventory Reports 4 or more late 2 to 3 late One or fewer late

Note - electronic errors not the fault of the agent are not counted against the agent.

Need 3 out of 3 scored outstanding for overall outstanding. Two or more unsatisfactory makes the category unsatisfactory.

CASH HANDLING Unsatisfactory Satisfactory Outstanding

Timely Deposits 7 or more late 3 to 6 late Two of fewer late

Shortage or theft occurred due to No shortage/theft due to unsecured Secures excess cash in compliance
Excess Cash Security
unsecured cash cash with manual

Need 2 out of 2 scored outstanding for overall outstanding. One or more unsatisfactory makes the category unsatisfactory

INVENTORY
MANAGEMENT Unsatisfactory Satisfactory Outstanding

Less than No less than Meets or

Inventory Goals
85% of goal 85% of goal exceeds goal

Shortage is less that 0.2% of gross Shortage is less than 0.1% of gross
Audit Shortages Exceeds 0.2% of gross sales
sales sales

Need 2 out of 2 scored outstanding for overall outstanding. One or more unsatisfactory makes the category unsatisfactory.

LAW & POLICIES Unsatisfactory Satisfactory Outstanding

No sales to minors during the last 36

One or more sales to minors
No sales to minors months
Minors during the current
during the current evaluation period or since agent began (whichever is
evaluation period
shorter)

No sales to VIP’s
One or more sales to VIP’s
No sales to VIP’s during the last 36
VIP’s during the current
during the current evaluation period months or
evaluation period
since agent began (whichever
is shorter)

Minor Training Not all employees have training All employees have training
Verification on File verification on file verification on file

Need 3 out of 3 scored outstanding for overall outstanding. One or more unsatisfactory makes the category unsatisfactory.

LETTER OF WARNING/REPRIMAND
One Letter of Warning/Reprimand or more during the current evaluation period will result in an unsatisfactory rating.

NOTICE OF VIOLATION
One Notice of Violation or more during the current evaluation period will result in an unsatisfactory rating.

(Rev 4
Exhibit
 Exhibit 1-5

Shelf Spacing for Wall Units

Décor Shelf 16"-

19"

15" (Priority Shelf

3)
16" (Priority Shelf
1)

84 16" (Priority Shelf

" 2)

15" (Priority Shelf

4)
15" (Priority Shelf
5)
Base

Side View

22"

Shelf Spacing for 50 ml, 375 ml, and plastic 750 ml

Décor Shelf 16"

13" - 750 ml

7" - 50 ml
12" - 375 ml

84 11" - 375 ml
"
11" - 375 ml

11" - 375 ml

11" - 375 ml

Base

Side View

16" to 22"
 Exhibit 5-

Oregon Liquor Control Commission Routing

9079 SE McLoughlin Blvd TIL
Portland, Oregon 97222-7355
Tel: (503) 872-5033 B/L: 87330
STRAIGHT BILL OF LADING - PREPAID
To: O L C C Store 1999
1234 SE Somewhere
Account: 1999 Order: 87330
Date: 05/23/2014
Portland, OR 97000

#Cases Description Weight

13 LIQUOR – FULL CASES 386

7 LIQUOR - REPACK 186

20 LIQUOR - TOTAL 572

PREPAID

It is understood by the OLCC that freight tendered under this shipping

order is governed by all the rules and provisions of a standard bill of
lading. Subject to the classifications and tariffs in effect on the date
of the issue of this Bill of Lading between Milwaukie, Oregon and points
in Oregon for National Motor Freight Classification 100. The property
described in apparent good order, except as noted.

Carrier: Total Cases: 20

Driver: Date:
 Exhibit 5-
REPACK PACKING LIST

Oregon Liquor Control Commission Routing

9079 SE McLoughlin Blvd
TIL
Portland, Oregon 97222-7355

T
Account:
Order: 1999
Date:
87330
Por Page #: 1
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9 UZ 34
2 A .3
9 HO 9.
B RN 57
IT 0
OS
RE
PO
SA
DO
TE
1111 MA 10
22
0000 LI .0
6 BU 0.
4 RU 00
F M 0
2111 RU 10
33
0000 MP .0
 Exhibit 5-
0 LE 0.
8 MI 00
F NZ 0
E
2111 TR 14 4
0 ES 44
9 GE ..
8 NE 99
B RA 55
CI
ON
ES
AN
EJ
O
2100 LA 04 0
1 PH 9.
3 RO .0
2 AI 90
B G 5
SC
OT
CH
6666 PA 62 1
0 LL 66
8 IN .1
6 I 9.
B LI 57
MO 0
NC
EL
LO
6666 SM 61 8
2 IR 33
3 NO ..
5 FF 97
B CH 50
ER
RY
6333 SA 32 7
3 UZ 31
9 A ..
3 HO 98
B RN 55
IT
OS
PL
AT
A
6666 MC 62 1
9 CL 23
2 EL .7
5 LA 9.
B ND 57
’S 0
IS
LA
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7666 PI 61 8
1 NN 49
0 AC ..
7 LE 97
B TR 50
 Exhibit 5-
OP
IC
AL
PU
NC
H
8100 FI 08 0
52 RE ..
0 BA 90
6 LL 50
E CI
NN
AM
ON
WH
IS
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e pa
g ck
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n se
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:
A = LITER
B = 750ML
E = 375ML
D = 200ML
F = 50ML
H = 1.75L

ATTENTION: Important Note on Pricing

Prices on this PACKING LIST are as of the shipment date. The INVOICE for this shipment,
mailed separately, reflects the prices charged to the agent based on the expected
receipt date. Agents should verify the prices on the INVOICE if the month has changed
since the shipment date.
 Exhibit 5-2

FULL CASE PACKING LIST

Oregon Liquor Control Commission Routing

9079 SE McLoughlin Blvd TIL
Portland, Oregon 97222-7355

To: O L C C Store 1999

1234 SE Somewhere Account: 1999 Order:
Date: 05/23/2014 87330
Portland, OR 97000 Page #: 2

Cases
CODE# Order Allot Ship Description #Btls Price/Btl Ttl. Price
0146B 1 1 1 JACK DANIELS #7 BL LABEL 12 24.95 299.40
0153B 1 0 0 OLD CROW LT. WGT. 0 9.95 0.00
0173H 1 1 1 BEAM’S CHOICE 6 41.95 251.70
0226B 1 1 1 MCCORMICK BLEND 12 8.25 99.00
0267E 1 1 1 BROKERS RESERVE BLEND 24 4.75 114.00
0305H 1 1 1 CANADIAN MIST 6 19.95 119.70
0525B 0 1 1 GORDONS DRY GIN 12 9.95 119.40
0527H 0 1 1 SEAGRAMS LIME TWISTED GIN 6 19.95 119.70
0668B 1 1 1 FLEISCHMANNS ROYAL VODKA 12 6.85 82.20
0668H 1 1 1 FLEISCHMANNS ROYAL VODKA 6 13.80 82.80
0687B 1 1 1 BARON ROTHSCHILD VOD. 100 12 8.75 105.00
0687H 1 1 1 BARON ROTHSCHILD VOD. 100 6 18.35 110.10
8221B 1 1 1 LUNAZUL BLANCO TEQUILA 12 16.95 203.40
8506E 0 1 1 FIREBALL CINNAMON WHISKEY 24 8.95 214.80
Total 11 13 13 Cases Total 150 Subtotal 1921.20

Legend: Grand Total Weight GrandTotal

A = LITER 571 3365.70
B =
750ML E
= 375ML
D =
200ML F
= 50ML H
= 1.75L

ATTENTION: Important Note on Pricing

Prices on this PACKING LIST are as of the shipment date. The INVOICE for this
shipment, mailed separately, reflects the prices charged to the agent based on the
expected receipt date. Agents should verify the prices on the INVOICE if the month has
changed since the shipment date.
 OREGON LIQUOR CONTROL COMMISSION
Exhibit
STORE AUDIT REPORT

John Doe AUDIT REPORT NO.: 1234

STORE NO. 1999 DATE OF AUDIT: January 1,
Anytown 2014 – December 31, 2013
Oregon PERIOD COVERED: February 28, 2013
AUDITORS: J. Smith, D. Jones
MERCHANDISE TRANSACTIONS CASH TRANSACTIONS

BEGINNING BALANCE: 179,566.80 Balance From Previous Audit:

AUDIT REPORT NO.: 5678 Over (38.45)
CHARGES: Sales Receipts in Transit to Bank -
Shipments From Warehouse 2,286,765.95 Cash -
Transfers In - NSF checks -
Markup 31,054.35 -
Inventory Adjustments -
Total to Account for 2,497,387.10 CHARGES:
Total Liquor Sales 2,251,823.00
CREDITS: Less: Dispenser Discounts (26,544.52)
Liquor Sales 2,251,823.00 Less: Refunds -
Transfers Out 77,303.00 Net Sales Receipts 2,225,278.48
Claims 2,948.35
Markdown 32,410.95 Gains on Merchandise Refunds -
Inventory Adjustments 258.90 Other -
Total Credits 2,364,744.20
Total to Account for 2,225,240.03
Balance to Account for 132,642.90
CREDITS:
ACCOUNTED FOR AS FOLLOWS: Deposits 1,205,814.56
Ending Liquor Inventory 132,502.80
Liquor Inventory - SHORT 39.95 Loss on Merchandise Refunds -
Pending Burglary 100.15 Robbery Loss -
TOTAL ACCOUNTED FOR 132,642.90 Audit Payment Withheld from Comp -
Bank Card Transactions 1,019,425.47
Other -
Total Cash Accounted for 2,225,240.03

Balance to Account for 0.00

ACCOUNTED FOR AS FOLLOWS:

Sales Receipts In Transit To Bank -
NSF Checks -
ENDING Cash Over Deposited -
Prior Audit(s) -
Other -
TOTAL ACCOUNTED FOR 0.00

************************************************************************
SUMMARY
Agent SHORT -39.95

TOTAL AMOUNT DUE -39.95

************************************************************************

Within 30 days of receipt of this Audit Report, enter $ 39.95 on line 8 of your Store Sales Report and
INCREASE your deposit accordingly. Explain the entry on line 8 by inserting the words, Audit Report #1234.
If you dispute the amount of or responsibility for this shortage, you may request a hearing in accordance with
the Retail Sales Agent Agreement.

cc: Financial Services Division (1) Certified Correct at the Time of Audit.
Stores Division (1)

Audit Processed by: D. Jones K. Lewis

Assistant Director, Financial Services
Oregon Liquor Control Commission
 Exhibit 5-3

STATE OF OREGON
OREGON LIQUOR CONTROL COMMISSION

STORE NO. 1999 ) Notice of Audit Shortage

John Doe ) Opportunity to Request a Hearing
6789 Circle Rd ) Audit Report # 1234
Anytown, OR

To: John Doe

The Oregon Liquor Control Commission has completed an Store Audit Report #1234 for store #1999
A copy of the report is attached to this notice. The report shows a shortage in the amount of $ 39.95
Within 30 days afterthe effective date (see your Retails Sales Agent Agreement) of this audit report, you must enter the shortage amount on line 8
of your Store Sales Report
and INCREASE your deposit accordingly. Explain the entry on line 8 by inserting the words. Audit Report #1234
Delinquent audits will be deducted from compensation pursuant to the Retail Operations Manual.

If you dispute the amount of the shortfall or dispute your responsibility for this shortage, you may request a
hearing in accordance with your Retail Sales Agent Agreement. If you want a hearing, you must file a written request
for hearing with the Commission within 14 days after the effective date of this notice. If a request for a hearing is not received
within this 14 day period, your right to a hearing shall be considered waived. The Commission's address for this
hearing request is:

Oregon Liquor Control Commission

Administrative Process Division
P O BOX 22297
Milwaukie, Oregon 97222
FAX: 503-872-5110

If you request a hearing, you will be notified of the time and place of the hearing. You may be represented by
legal counsel at the hearing at your own expense. You will be provided information on the procedures, right of
representation, and other rights of parties relating to the conduct of the hearing before the start of the hearing.

If you do not request a hearing within 14 days, or if you withdraw a request for a hearing, notify the Commission
or the administrative law judge that you will not appear or fail to appear at a scheduled hearing, the Commission
may issue a final order by default confirming the amount of the shortage. If the Commission issues a final order
by default, the Commission designates its files on this matter as the record for purpose of proving a prima facie
case upon default.

"NOTICE TO ACTIVE DUTY SERVICEMEMBERS: Active duty servicemembers have a right to stay these
proceedings under the federal Servicemembers Civil Relief Act. For more information contact the Oregon
State Bar at 800-452-8260, the Oregon Military Department at 800-452-7500 or the nearest United States
Armed Forces Legal Assistance Office through http://legalassistance.law.af.mil."

Dated: 1/14/2014

K. Lewis
Assistant Director, Financial Services
Oregon Liquor Control Commission