Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                

Emanuel Rramoshi-2022-CV

Download as pdf or txt
Download as pdf or txt
You are on page 1of 2

EMANUEL RRAMOSHI

ASSISTANT MANAGER

 SUMMARY

Passionate Assistant Manager with an experience of 4 years in Food&Beverage


industry and development of the menus,seeking to be and work as Brand Manager or
Life Style Manager with well known companies and help them grow up by providing
my background experience.

 EMPLOYMENT HISTORY
Mar Assistant Restaurant Manager
2022  Abu Dhabi, UAE
Rixos Premium Saadiyat
• Schedule and coordinate meetings Conduct employee performance reviews Develop good customer relationships
Smooth out problems within the work place Keep detailed records of daily, weekly and monthly costs and revenues CONTACT
Opening and closing the caffe Ensuring that the restaurant and cafe adheres to pertinent health and safety

regulations Appointing, inducting and mentoring new staff Fully aware of the Room Service and other outlets menu,
answers questions on menu selections, communicates with the kitchen regarding menu questions and product rramoshiemanuel00@gmail.com
availability. Keeps concerned departments informed about the guest allergies and food preferences. Update the
hotel software with guest preference, likes and dislikes on to the guest profile section. Follows all the guest needs  0521027004
until they are completed to the total guest satisfaction. Takes care of the guest's requests and liaise with respective  21 May 1999
departments: laundry, wake up call, spa bookings, concierge and any special requests etc. Able to perform software
operations like check-ins / check-outs, update profile, room reservations, requests, apply payment, verify and adjust Drivers License : No
billing, activate room keys, process check-out etc. on the hotel software. Fully conversant with accommodation
Marital Status: Single
features: lay-out, room type, location, decor, in room facilities and equipment. Hosts and welcome all guests in a
gracious and polite manner, and to have the ability to hold a conversation with the guest in a natural and
spontaneous manner.

Dec Assistant Manager


2020
Toqa Coffee House  Riyadh, Saudi Arabia
SKILLS
|
Aug • Schedule and coordinate meetings Conduct employee performance reviews Develop good customer relationships Passionate
2021 Smooth out problems within the work place Keep detailed records of daily, weekly and monthly costs and revenues
Hardwork
Opening and closing the caffe Ensuring that the restaurant and cafe adheres to pertinent health and safety
regulations Appointing, inducting and mentoring new staff Fast Learner
Communication
Apr 2020 Assistant Brand Manager Leadership
|  Shkoder , Albania
Center Park Hotel Creativity
Oct 2020
• Oversee the operation functions of the hotel, as per the Organizational Chart. Hold regular briefing with all Focused
employees and CEO of the Company Ensure full compliance to Hotel operating controls,SOP’s, policies, procedures
Flexibility
and service standards Handling complaints and oversee the service recovery procedures Managing ongoing
profitability of the Hotel,ensuring revenue and guest satisfaction targets are met and exceeded Prepare monthly
report for my CEO

Oct 2019 Assistant Manager/ VIP Freelance Butler LANGUAGE SKILLS


| AHK Company  Riyadh Season, Saudi Arabia
Jan 2020
• Schedule and coordinate meetings Conduct employee performance reviews Develop good customer relationships Turkish - Advanced
Smooth out problems within the work place Keep detailed records of daily, weekly and monthly costs and revenues English - Advanced
Opening and closing the caffe Ensuring that the restaurant and cafe adheres to pertinent health and safety
regulations Appointing, inducting and mentoring new staff Take care of all VIP guests and coordinate with all
Albanian - Advanced
concerned departments to fulfill guests needs and requests. Keeps concerned departments informed about the Greek - Intermediate
guests allergies and food preferences. Making daily plans for the VIP guests to make their satisfaction as per the Arabic - Beginner
standards that brand could offer.

Mar Assistant Restaurant Manager


2019
Fantazia Hotel  Shkoder , Albania
|
Oct 2019 • Coordinate daily FOH and BOH restaurant operations Deliver superior service and maximize customer satisfaction HOBBIES
Organize and supervise shifts Estimate future needs for goods, kitchen utensils and cleaning products Manage
restaurants good image and suggest ways to improve it Promote the brand in the local community Oversee Acting
personnel including receptionist,kitchen staff, and office employee Monitor employee performance and conduct Reading
regular evaluations to help improve customer service Welcome and register guests once they arrive Resolve issues
Writing
regarding Hotel services,amenities and policies Create and apply a marketing strategy to promote the Hotel’s
services Coordinate with external parties including suppliers, travel agencies and conference planners Creating new ideas for business
F&B Project Creator
Jun 2016 Front Office Assistant Manager (2 years 7 months)
| Tv Klan  Tirana, Albania
Dec
2018 • Provide consistent,superior customer service Responsible leader and trainer to front desk team ensuring they are
mentored,supported and empowered to provide the highest quality of service Review the satisfaction of public and
social media for the company Meet department revenue goals by delivering and holding staff accountable to deliver
the goals to the public Develops high quality relationships with guests and marketing trends for publicity Arrange
meeting with the owner of the public television and with the presenter or host of programs
/
 EDUCATION
Jul 2018 Gjergj Pekmezi

 REFERENCES
AHK Group - m.khan@ahk-group.com
Senad Et’hemi CEO of Center Park Hotel - centerpark.1@hotmail.com

You might also like