QUEENS’ college

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ACCOUNTS AND BUDGET SUPPORT LEVEL III

Learning Guide
Unit of Competence Maintain Automatic Teller Machine (ATM)
Services
Module Title Maintain Automatic Teller Machine (ATM) Services
LG Code: BUF ACB3 16 0812

TTLM Code: BUF ACB3M 16 0812

TTLM Development Manual Date: october 12,2013

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QUEENS’ college
Training, Teaching and Learning Materials

INTRODUCTION

Welcome to the module “Maintain Automatic Teller Machine (ATM)

Services”. This learner’s guide was prepared to help you achieve the required
competence in “Accounts and Budget Support Level III ”. This will be the source
of information for you to acquire knowledge attitude and skills in this particular
occupation with minimum supervision or help from your trainer.

Summary of Learning Outcomes

After completing this learning guide, you should be able to:

Lo1:- Restock and service ATM machines
Lo2:- Replenish and balance cash in ATM
Lo3:- Maintain security of ATM cash

How to Use this TTLM

o Read through the Learning Guide carefully. It is divided into sections

that cover all the knowledge, skills and attitude that you need.
o Read Information Sheets and complete the Self-Check at the end of
each section to check your progress
o Read and make sure to Practice the activities in the Operation Sheets.
Ask your trainer to show you the correct way to do things or talk to
more experienced person for guidance.
o When you are ready, ask your trainer for institutional assessment and
provide you with feedback from your performance.

TTLM Development Manual Date: october 12,2013

Compiled by : Acct department
QUEENS’ college
Training, Teaching and Learning Materials

Lo1:- Restock and service ATM machines

INFORMATION SHEET

1. Restock and 1. ATMs are restocked and serviced in accordance

service ATM with correct procedure, and include:
machines 1. machine stationery
2. customer reports/complaints of error/fault
TTLM Development Manual Date: october 12,2013
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Training, Teaching and Learning Materials

2. Key information displayed at machine is verified

to ensure it is current and legible
3. Action cards are handled according to
organization’s policies and procedure
4. The cleaning and operational checking of ATM
machines are ensured
5. Faults and ATM malfunctions are acknowledged
and corrective action initiated to resolve faults in
a timely manner

ATM Processing
Many companies require a minimum number of surcharge-able ATM transactions
on a monthly basis. Cash on Cash ATM does not charge to process your ATM
transactions. You get a 100% of your surcharge.

Why Process your ATM transactions with Cash on Cash ATMs?

 No monthly maintenance or statement fees

 Cash withdrawn from your ATM is ACH deposited the next business day
 Surcharge income is ACH deposited daily or monthly (Merchant’s choice!)
 Easy set-up!

ATMs are electronic machines, which are operated by a customer himself to

deposit or to withdraw cash from bank. For using an ATM, a customer has to
obtain an ATM card from his bank. The ATM card is a plastic card, which is
magnetically coded. It can be easily read by the machine

ATMs are electronic machines, which are operated by a customer himself to

deposit or to withdraw cash from bank. For using an ATM, a customer has to
obtain an ATM card from his bank. The ATM card is a plastic card, which is
magnetically coded. It can be easily read by the machine

operate an ATM card, the customer has to inset the card in the machine. He has to enter the pass
word (number). If the authentication or pass word (number) is correct, the ATM permits a
customer to make entries for withdrawal or for deposit. On completion of the transaction, the
customer's card is ejected from the ATM.

TTLM Development Manual Date: october 12,2013

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QUEENS’ college
Training, Teaching and Learning Materials

ATM provides 24 hours service

ATMs provide service round the clock. The customer can withdraw cash upto a certain a limit
during any time of the day or night.

. ATM gives convenience to bank's customers

ATMs provide convenience to the customers. Now-a-days, ATMs are located at convenient
places, such as at the air ports, railway stations, etc. and not necessarily at the Bank's premises. It
is to be noted that ATMs are installed off-site. (away from bank premises) as well as on site
(installed within bank's premises). ATMs provide mobility in banking services for withdrawal.

ATM reduces the workload of bank's staff.

ATMs reduce the work pressure on bank's staff and avoids queues in bank premises.

4. ATM provide service without any error

ATMs provide service without error. The customer can obtain exact amount. There is no human
error as far as ATMs are concerned.

5. ATM is very beneficial for travellers

TTLM Development Manual Date: october 12,2013

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QUEENS’ college
Training, Teaching and Learning Materials
ATMs are of great help to travellers. They need not carry large amount of cash with them. They
can withdraw cash from any city or state, across the country and even from outside the country
with the help of ATM.

6. ATM may give customers new currency notes

The customer also gets brand new currency notes from ATMs. In other words, customers do not
get soiled notes from ATMs.

7. ATM provides privacy in banking transactions

Most of all, ATMs provide privacy in banking transactions of the customer.

  ATM
automatic teller machine
Editor: Cornelis Robat
USA 1968-1969
inventors An automatic teller machine or ATM allows a bank customer t
from almost every other ATM machine in the world. Don Wet
conceptualist of the automated teller machine, an idea he thoug
bank. At the time (1968) Wetzel was the Vice President of Pro
that developed automated baggage-handling equipment. The o
were Tom Barnes, the chief mechanical engineer and George C
took five million dollars to develop the ATM. The concept of t
working prototype came about in 1969 and Docutel was issued

TTLM Development Manual Date: october 12,2013

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QUEENS’ college
Training, Teaching and Learning Materials

ATM was installed in a New York based Chemical Bank. (not

which bank had the first ATM, here is Don Wetzel's reference

The first voucher based cash dispensing machine was installed

London.  Experts, however, do not consider this an ATM.  The
introduced to consumers in 1969 by Chemical Bank.(2)

"No, it wasn't in a lobby, it was actually in the wall of the bank

over it to protect it from the rain and the weather of all sorts. U
high and the rain came under it. (laughing) One time we had w
Don Wetzel(3) some extensive repairs. It was a walkup on the outside of the b
a cash dispenser only, not a full ATM... We had a cash dispens
no picture:
going to be the total teller (created in 1971), which is the ATM
Tom Barnes, chief
transfers money from checking to savings, savings to checking
mechanical engineer;
takes payments; things like that. So they didn't want just a cash
George Chastain, electrical the first ATM installed at the Rockville Center, New York Che
engineer.
Jack Gebhart, engineer
James Goodfellow
Luther George Simjian
John Shepherd-Barron's

papers & manuals

hardware

software

Early model of an ATM on display at the Smithsonion Institut

Jack Gebhart had the idea to put the magnetic stripe on the ban
information. This information could then be read by a reader, a
turn is connected to a computer. (4)

There is as usual a controversy.

TTLM Development Manual Date: october 12,2013

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QUEENS’ college
Training, Teaching and Learning Materials

Who invented the idea of an ATM? (6)

 History shows it was Luther George Simjian to develop

make a commercial success out of it (see timeline).
 James Goodfellow in Scotland holds a patent dated of 1
 But what about John Shepherd-Barron's machine installe
Barclays Bank in 1967?
 The free standing ATM from 1968? It were Don Witzel
Gebhart, and John D. White for Docutel in the US.

Bank automation started as early as 1939 with the invention of the ATM by Luther George Si

Simjian came up with the idea of creating a hole-in-the-wall machine that would allow customer
idea met skepticism but he persuaded what is now Citicorp to give it a trial. After six months, the
demand. "It seems the only people using the machines were a small number of prostitutes and ga
tellers face to face," wrote Simjian. (4)

1960

ATM predecessor installed: New York's First National City Bank (now CitiBank) installs a B
The idea is for customers to pay utility bills and get receipts without having to see a teller.

1967
Cash dispensing machine at Barclay's Bank in London. June 27

On June 27 1967 De La Rue wins the race to unveil the first machine, drawing crowds to the unv

TTLM Development Manual Date: october 12,2013

Compiled by : Acct department
QUEENS’ college
Training, Teaching and Learning Materials

picture courtesy De La Rue Ltd.

The concept is developed by John Shepherd- Barron. He came up with a self-service machine wh
basis. The first of this type of machines will be installed outside a north London branch of Barcla
It uses paper vouchers bought from tellers. The machine is called the De La Rue Automatic Cash

1968

The concept of the ATM established by Wenzel.

Card-eating: Barclays and a few other banks introduce a machine that encodes cash on plastic
problem is that the machine always eats the cards, and customers have to buy new cards if they w

1969

First use of ATM magstripe cards: Docutel installs its Docuteller machine at New York's Che
first use of magnetically encoded plastic.

picture courtesy Omron

Chemical Bank's ad campaign announces: "On Sept. 2, our bank will open at 9:00 and never clos
Other manufacturers get into the game, but Docutel is the first to apply for a patent. Docutel is la
National Museum of American History as being the ATM’s inventor. But most people in the ind
as the first modern magstripe machine.
Donald C. Wetzel is given credit for developing the Docutel machine, which is initially met with
they’re concerned about the machine’s cost, which is about $8,000 more annually than a human
customers won’t like having a machine handling their money. (8)

TTLM Development Manual Date: october 12,2013

Compiled by : Acct department
QUEENS’ college
Training, Teaching and Learning Materials

Lo2:- Replenish and balance cash in ATM

Balancing costs
•To remain competitive in the activity of cash replenishment of ATMs
careful management of costs
•Optimal performance is attained by trading off costs against one anot
result
Cash Management is a balancing
act between:
Cash outs
Availability Cash
Why change? decision making
•Ever-increasing competition leaves
little room for inefficient players
•Greater regulatory control is squeezing
cash inventory levels
•Increasingly centralized control is
removing local knowledge from the
replenishment decision
•The tools are available to help with

Industry Best Practice

•Commercial Tools have a clear
positive influence on key metrics
TTLM Development Manual Date: october 12,2013
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for Cash Management

•Customer testimonials:
–“Took 40% of cash out of the system”
–“Reduced rebank percentages from 20% to 4%”
–“Running 5,000 cash points with just 4 people”
–“Reduced cash outs by 40%”
Source KCLI 2002

•Residual balances
–The opportunity represented by surplus cash in ATMs and
branches that could be invested elsewhere
•Re-bank fees
–The cost of reprocessing unused cash
•Cost of cash
–A factor for independents that need to buy in cash
•Insurance
– Increased premiums to cover security risks
Carrier Costs
•Contractual delivery fees
–Standard fees agreed with the carrier within a regular
delivery schedule
•Emergency deliveries
–Increased fees paid if unforeseen demand patterns occur
Operational Issues
•Avoid cash outs!
–Unavailability of ATM machines has negative impact
on reputation
–Potential loss of ATM revenue through transaction fees
•Branch limits
–Security and insurance limits
•Regulatory frameworks
–Tighter control on flow and utilisation of cash

TTLM Development Manual Date: october 12,2013

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Can we improve?
•Cash Management processes CAN
be improved
•Leading industry players show
this
•No longer the domain of
trailblazers –this is mainstream
business practice
•The objective is OPTIMISATION

How do we measure success?

•Increase
–ATM availability
–Cash Utilisation
•Decrease
–Residual cash levels
–Rebank quantities
–Emergency carrier charges

TTLM Development Manual Date: october 12,2013

Compiled by : Acct department
QUEENS’ college
Training, Teaching and Learning Materials

Lo3:- Maintain security of ATM cash

First true bank ATMs: Docutel introduces its Total Teller, the first true fully functioning bank

Omron (Japan) installs the first On-line cash dispenser.

picture courtesy Omron Corp

1973

Docutel rewarded a patent for the ATM.

Proliferation begins: By 1973, 2,000 ATMs — mostly from Docutel- are operating in the Uni

TTLM Development Manual Date: october 12,2013

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QUEENS’ college
Training, Teaching and Learning Materials

each.(8)

Diebold begins work on the development of its TABS 600 with plans for an off-line prototype

Diebold TABS 500 picture courtesey: atmmarketplace.com

1974

Diebold’s first TABS 500 machine, an off-line version, is installed at a bank in Atlanta.

Diebold develops the TABS 550, an on-line and off-line version. The flexibility of the machine m
banks.
The TABS 600 also is developed.(8)

1977

Chungho ComNet Co., Ltd. begins developing Teller Machines for banks.

1978

The first IBM-compatible Diebold machine is installed at a bank in Indianapolis. (8)

1979

Chungho ComNet Co (Korea) begins selling Cash Dispensers

TTLM Development Manual Date: october 12,2013

Compiled by : Acct department
QUEENS’ college
Training, Teaching and Learning Materials

1983

Chungho ComNet Co (Korea) begins selling On-line Teller Machines. Machines like this now
lines with the bank's mainframe computers. In later years this connection is regarded as too high
records will only be updated once to several times a day.

1994

ICL, the IT services company, has designed the first cash dispenser (CD) with a bill paying fa

The new CD incorporates a barcode scanner, which allows customers to pay bills automatically f
traditional cash withdrawals and to check account balances.
Banque du Caire, Egypt’s third largest bank, is the first organisation to adopt the new technology
and offer customers a more convenient service.  ICL will design and integrate 100 new cash disp
£2.4million.
The first people to be able to use the service will be customers of an Egyptian national mobile ph
incorporate a barcode holding details of the amount due, as well as their bank account number at
simply sweeps the barcode over the scanner at the cashpoint, keys in their PIN number and the b

Last Updated on 17 April, For suggestions please mail the

2006 editors 

Footnotes & References

1 text: inventors.about.com
2 Cash Technologies, inc.
3 smithsonian: picture of ATM and inventor
4 David Pryor provided the name of the 'missing' engineer and his contribution to
the project
5 http://web.mit.edu/invent/iow/simjian.html

TTLM Development Manual Date: october 12,2013

Compiled by : Acct department
QUEENS’ college
Training, Teaching and Learning Materials
6 http://www.atmmachine.com/atm-inventor.html
7 (According to the article written by Invention & Technology’s Mike Lee, John
Shepherd-Barron — the cash dispenser’s inventor qq claims that the paper
vouchers are actually checks impregnated with Carbon 14.)
8 tom Harper, NetWorld Alliance; Source: Jerry Larson, who helped to develop
Diebold’s TABS 500, 550 and 600

Check out our questions from 70-413 written by our certified teams to help you pass. Our 642-
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Lo2:- Replenish and balance cash in ATM

o operate an ATM card, the customer has to inset the card in the machine. He has to enter
the pass word (number). If the authentication or pass word (number) is correct, the ATM permits
a customer to make entries for withdrawal or for deposit. On completion of the transaction, the
customer's card is ejected from the ATM.

TTLM Development Manual Date: october 12,2013

Compiled by : Acct department
QUEENS’ college
Training, Teaching and Learning Materials
ATM provides 24 hours service

ATMs provide service round the clock. The customer can withdraw cash upto a certain a limit
during any time of the day or night.

. ATM gives convenience to bank's customers

ATMs provide convenience to the customers. Now-a-days, ATMs are located at convenient
places, such as at the air ports, railway stations, etc. and not necessarily at the Bank's premises. It
is to be noted that ATMs are installed off-site. (away from bank premises) as well as on site
(installed within bank's premises). ATMs provide mobility in banking services for withdrawal.

ATM reduces the workload of bank's staff.

ATMs reduce the work pressure on bank's staff and avoids queues in bank premises.

4. ATM provide service without any error

ATMs provide service without error. The customer can obtain exact amount. There is no human
error as far as ATMs are concerned.

5. ATM is very beneficial for travellers

ATMs are of great help to travellers. They need not carry large amount of cash with them. They
can withdraw cash from any city or state, across the country and even from outside the country
with the help of ATM.

TTLM Development Manual Date: october 12,2013

Compiled by : Acct department
QUEENS’ college
Training, Teaching and Learning Materials

6. ATM may give customers new currency notes

The customer also gets brand new currency notes from ATMs. In other words, customers do not
get soiled notes from ATMs.

7. ATM provides privacy in banking transactions

Most of all, ATMs provide privacy in banking transactions of the customer.

  ATM
automatic teller machine
Editor: Cornelis Robat
USA 1968-1969
inventors An automatic teller machine or ATM allows a bank customer to conduct
other ATM machine in the world. Don Wetzel was the co-patentee and c
machine, an idea he thought of while waiting in line at a Dallas bank. At
President of Product Planning at Docutel, the company that developed au
other two inventors listed on the patent were Tom Barnes, the chief mech
electrical engineer. It took five million dollars to develop the ATM. The
working prototype came about in 1969 and Docutel was issued a patent i
in a New York based Chemical Bank. (note(1): There are different claim
Don Wetzel's reference:

The first voucher based cash dispensing machine was installed in 1967 b
however, do not consider this an ATM.  The first modern day ATM was
Don Wetzel(3) Chemical Bank.(2)

TTLM Development Manual Date: october 12,2013

Compiled by : Acct department
QUEENS’ college
Training, Teaching and Learning Materials

no picture: "No, it wasn't in a lobby, it was actually in the wall of the bank, out on th
Tom Barnes, chief it from the rain and the weather of all sorts. Unfortunately they put the ca
mechanical engineer; (laughing) One time we had water in the machine and we had to do some
George Chastain, electrical engineer. outside of the bank. That was the first one. And it was a cash dispenser o
Jack Gebhart, engineer dispenser, and then the next version was going to be the total teller (creat
today -- takes deposits, transfers money from checking to savings, saving
James Goodfellow
card, takes payments; things like that. So they didn't want just a cash disp
Luther George Simjian installed at the Rockville Center, New York Chemical Bank from a NMA
John Shepherd-Barron's

papers & manuals

hardware

software

Early model of an ATM on display at the Smithso

Jack Gebhart had the idea to put the magnetic stripe on the bankcard to carry the custom
by a reader, also from Jack Gerbhart, which in its turn is connected to a computer. (4)

There is as usual a controversy.

Who invented the idea of an ATM? (6)

 History shows it was Luther George Simjian to develop the idea in 1939, thou
(see timeline).
 James Goodfellow in Scotland holds a patent dated of 1966 for a full service A
 But what about John Shepherd-Barron's machine installed outside a north Lon
 The free standing ATM from 1968? It were Don Witzel, Tom Barnes, George
Docutel in the US.

TTLM Development Manual Date: october 12,2013

Compiled by : Acct department
QUEENS’ college
Training, Teaching and Learning Materials

Timeline

1939

Bank automation started as early as 1939 with the invention of the ATM by Luther George Simjian (1905-19

Simjian came up with the idea of creating a hole-in-the-wall machine that would allow customers to make financ
he persuaded what is now Citicorp to give it a trial. After six months, the bank reported that there was little dema
machines were a small number of prostitutes and gamblers who didn't want to deal with tellers face to face," wro

1960

ATM predecessor installed: New York's First National City Bank (now CitiBank) installs a Bankograph in se
to pay utility bills and get receipts without having to see a teller.

1967
Cash dispensing machine at Barclay's Bank in London. June 27

On June 27 1967 De La Rue wins the race to unveil the first machine, drawing crowds to the unveiling.

picture courtesy De La Rue Ltd.

The concept is developed by John Shepherd- Barron. He came up with a self-service machine which dispenses pa
type of machines will be installed outside a north London branch of Barclays Bank in 1967.
It uses paper vouchers bought from tellers. The machine is called the De La Rue Automatic Cash System, or DA

1968

TTLM Development Manual Date: october 12,2013

Compiled by : Acct department
QUEENS’ college
Training, Teaching and Learning Materials

The concept of the ATM established by Wenzel.

Card-eating: Barclays and a few other banks introduce a machine that encodes cash on plastic cards purchase
machine always eats the cards, and customers have to buy new cards if they want to make more transactions. (8)

1969

First use of ATM magstripe cards: Docutel installs its Docuteller machine at New York's Chemical Bank. Th
magnetically encoded plastic.

picture courtesy Omron

Chemical Bank's ad campaign announces: "On Sept. 2, our bank will open at 9:00 and never close again!"
Other manufacturers get into the game, but Docutel is the first to apply for a patent. Docutel is later credited by t
American History as being the ATM’s inventor. But most people in the industry recognize Docutel’s first machin
Donald C. Wetzel is given credit for developing the Docutel machine, which is initially met with resistance from
the machine’s cost, which is about $8,000 more annually than a human teller. The bankers also fear that custome
money. (8)

1971

First true bank ATMs: Docutel introduces its Total Teller, the first true fully functioning bank ATM.

Omron (Japan) installs the first On-line cash dispenser.

TTLM Development Manual Date: october 12,2013

Compiled by : Acct department
QUEENS’ college
Training, Teaching and Learning Materials

picture courtesy Omron Corp

1973

Docutel rewarded a patent for the ATM.

Proliferation begins: By 1973, 2,000 ATMs — mostly from Docutel- are operating in the United States. They

Diebold begins work on the development of its TABS 600 with plans for an off-line prototype. (8)

Diebold TABS 500 picture courtesey: atmmarketplace.com

1974

Diebold’s first TABS 500 machine, an off-line version, is installed at a bank in Atlanta.

Diebold develops the TABS 550, an on-line and off-line version. The flexibility of the machine makes it unique a
The TABS 600 also is developed.(8)

1977

Chungho ComNet Co., Ltd. begins developing Teller Machines for banks.

TTLM Development Manual Date: october 12,2013

Compiled by : Acct department
QUEENS’ college
Training, Teaching and Learning Materials

1978

The first IBM-compatible Diebold machine is installed at a bank in Indianapolis. (8)

1979

Chungho ComNet Co (Korea) begins selling Cash Dispensers

1983

Chungho ComNet Co (Korea) begins selling On-line Teller Machines. Machines like this now have a direct c
mainframe computers. In later years this connection is regarded as too high risk open for fraud and the machines
times a day.

1994

ICL, the IT services company, has designed the first cash dispenser (CD) with a bill paying facility. 

The new CD incorporates a barcode scanner, which allows customers to pay bills automatically from their bank a
withdrawals and to check account balances.
Banque du Caire, Egypt’s third largest bank, is the first organisation to adopt the new technology in a bid to redu
more convenient service.  ICL will design and integrate 100 new cash dispensers for the bank in a deal worth £2.
The first people to be able to use the service will be customers of an Egyptian national mobile phone network.  T
holding details of the amount due, as well as their bank account number at the Banque du Caire. The customer si
the cashpoint, keys in their PIN number and the bill is paid.

Last Updated on 17 April, For suggestions please mail the

2006 editors 

TTLM Development Manual Date: october 12,2013

Compiled by : Acct department
QUEENS’ college
Training, Teaching and Learning Materials
Footnotes & References

1 text: inventors.about.com
2 Cash Technologies, inc.
3 smithsonian: picture of ATM and inventor
4 David Pryor provided the name of the 'missing' engineer and his contribution to
the project
5 http://web.mit.edu/invent/iow/simjian.html
6 http://www.atmmachine.com/atm-inventor.html
7 (According to the article written by Invention & Technology’s Mike Lee, John
Shepherd-Barron — the cash dispenser’s inventor qq claims that the paper
vouchers are actually checks impregnated with Carbon 14.)
8 tom Harper, NetWorld Alliance; Source: Jerry Larson, who helped to develop
Diebold’s TABS 500, 550 and 600

Check out our questions from 70-413 written by our certified teams to help you pass. Our 642-
993 testking practice test collection that definitely always give you more than your expectation.
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questions collection with best quality? Just visit it out

Cash Loading
Cash on Cash offers cash loading services for most ATMs in the Southern California area.
Whether you currently have an ATM and need an outside company to run the daily cash flow
needs or a looking for a turnkey ATM service, we can help!

Cash on Cash has a team of private cash couriers and armored car guards that can stock your
ATMs. Our cash loading services cover areas as far south as San Diego and as far east as
Palm Springs.

All cash loading is monitored by a combination of online reporting and email alerts to ensure
machines never run out of cash. Additionally, Cash on Cash ensures its machines are well-
stocked for special events and seasonal opportunities for maximum machine uptime.

Cash on Cash also provides cash services for other ATM companies, especially national ATM
companies for which a local ATM company is a better fit than a nationwide ATM solution. See
why our customers rate our ATM Programs #1.

ATM Replenishment

Brink’s ATM services help reduce risk, optimize cash levels and maximize transaction volume.
Brink’s trained ATM service personnel and armored vehicles replenish machine cash, balance
the machines, and report the settlement data with consolidated electronic reporting. In many

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countries, Brink’s also provides or manages First- and Second Line Maintenance (FLM and
SLM) services for ATM maintenance and repairs with a quick, knowledgeable response in order
to troubleshoot problems, efficiently manage paper supplies, clear currency jams, and manage
communications issues on major brands of machines.

For additional information, please check our worldwide locations.

TTLM Development Manual Date: october 12,2013

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