CHCDIV001 Work with diverse people

Knowledge Questions v1.0 (2016/10/27)

CHCDIV001 Work with diverse people

Name

Email address

Assessment
Knowledge questions
Carefully read through each question posed. Reflect on your learning unit and your own research.
In your response, you should use terms and phrases that you defined in your previous
assessment. In order to fully demonstrate your knowledge in this area of study, you should aim to
present 180 words for each response. A minimum of 150 words for each response is required.
Please note: Where the word count is not met, your submission will be returned to you for re-
working.

1. Your practice has just employed a dental assistant who is profoundly deaf. As you are the
senior assistant at the practice, your manager has asked that you mentor this person to
ensure their smooth transition into the business. While you have mentored other new
employees in the past, you have never experienced working with a deaf person. What
strategies will you use in order to reflect on your own beliefs and values and ensure that the
new person receives all the assistance they need?
A mentor is also known as a good example as someone with expertise in close to home
and professional growth may assist with accomplishing professional goals. Mentoring a
brilliant dental colleague so that he may achieve steady development in business is
critical. In the present reflection tactics will be employed for considering attributes and
convictions to ensure that the individual receives all of the relevant attention. The
mentor's goal is to instil confidence in one's abilities. According to my agreement,
methods will be taught to build certainties and capabilities to push one's profession and
expand one's opportunities in the dental company. Mutual trust and respect must
underpin the mentor strategy. A mentor plan must be patient and have a standing side
where the helper may speak with them. Another tactic that has to be modified is showing
interest in and caring for others while directing them towards their duties. A mentor is
constantly thinking about input and devotion. Mentors were able to implement initiatives
because of their information leadership and emotional sports. Such a moderator can
enhance corporate culture socialisation, leadership growth, compensation increases, and
job happiness.

2. Your practice has made a commitment to embrace diversity, and management is eager to
demonstrate how they are promoting and acknowledging difference. Your supervisor has
asked you to attend a diversity meeting with other team leaders and would like your input
about what to include in a diversity policy. Outline the types of inclusions that should be in
that policy.
Across Australia, organisations are demonstrating a strong commitment to incorporating
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variation into their management. They are empowering and aware of irregularities in
order to achieve this. The following guidelines for dealing with joining and variety should
be provided and addressed with other group leaders.
Integrating and Diversifying for coworkers, customers, the firm, and stakeholders.
 Being truthful and respectful to others.

 Recognizing and emphasising our uniqueness.

 Everyone is accountable for producing work that is inclusive and varied.

 The team's conduct is represented by the leader. Inclusion is an active process of

eliciting and assessing individual characteristics.

 Our employees must have an equal amount of truth, respect, and a sense of
competence.

There are a few justifications for organisational diversity, such as ability accessibility,
relational imaginative enhancement, risk reduction, and total consumer interest. The
business case for diversity is based on the conviction that diversity has significant
expected benefits, such as improved independent direction, improved critical thinking,
and expanded imagination and advancement, all of which lead to improved item
development and more fruitful advertising to various types of clients.

3. Imagine that you have been transported to a place in the world where the culture, language,
traditions, values, beliefs and practices, food, dress, gender roles, religious beliefs, individual
rights, family roles, and child rearing practices are completely different to your own. You are
required to live in this place for six months without any contact with your home or family.
Describe how you might feel and what would you miss most. What assistance would you like
from your new community to help you settle in and feel safe? Describe how you might
translate this self-reflection to your work with customers and colleagues from a culture other
than your own.
Living and living in different parts of the world necessitates changing to the new culture's
way of life, language, traditional traits, convictions, and customs, cuisine, clothing,
gender jobs, rigid attitudes, individual privileges, family jobs, and child-rearing
procedures. I would miss my family and the meals that we usually eat the most if I moved
to a new area without relatives. In my new cultural role, I feel completely out of place. I
would require assistance in adapting to the new culture, as well as assistance from the
new community. Search assistance involves assisting me in knowing their way of life
opinions, characteristics, and customs. It is also critical to become better acquainted with
the appropriate systems that are used at their workplace. This would allow me to have
less difficulties in my new place. While I am eager to gain statistics and skills related to
side practise, I will genuinely want to implement such knowledge while managing and
drawing in clients and colleagues from a different culture. I will confirm that I do not
harbour any negative thoughts or feelings regarding their societal norms.

4. A new trainee has begun working at your practice. He has only recently arrived in Australia
from a country that expects women to behave very differently to the way women behave

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here. He holds those attitudes, and this has resulted in a number of incidents where there
has been friction between him, other staff, and customers. When his manager has a
discussion with him, he responds positively and understands that he needs to modify his
behaviour in order to continue working at the centre. Outline at least six qualities that the
trainee could embrace in order to achieve success.
Due to the difference in behaviour, the student who has recently arrived in Australia and
is undertaking practise will have difficulty with his standard. In order for him to adopt
new behaviour, get a grasp of stadium culture, and achieve success, he must embrace the
following qualities:
 Learning about a new culture.

 Before reacting, understand the distinctions in behaviour contest.

 Possessing a more pleasant and accepting attitude toward different cultures.

 Having as few disagreements as possible.

 Being less conceited and pushy.

 Using extreme caution when dealing with patients and coworkers.

Trainees identified the capacity to take initiative, solid analytical abilities, and good social
skills as the most critical talents. They discuss their opinions and experiences with these
skills in this article.
Commitment is shown by a strong sense of help and responsibility to a business or task.
Serious professionals are frequently more reason motivated in their personal and
professional lives.

5. Your manager recognises the value of inclusion and mentoring and has asked you to become
a mentor to the new trainee from the scenario in Q.4. The manager believes that you are a
hard worker with excellent interpersonal skills. What are the positive effects that the
manager believes will result from this pairing, and how will you go about mentoring the
trainee?
I will constantly counsel a trainee from a different culture in order to mentor him. I will
inspire him to react differently by continuous counselling and instruction to our culture
that is widespread in Australia. My goal in this mentorship would be to develop skills so
that the individual is able to raise a family with the customs and traditions that are there,
as well as the respect that is present for women.
Mentoring is occasionally initiated in an educational context, either by an individual
understudy who is farther along in a comparable programme (a "peer advocate") or by an
educator and an understudy. Mentorships can also be community-based, as part of a
church group or other organisation that provides expert perspective and bearing to those
who demonstrate an interest. A managerial-subordinate partnership in the same or other
areas can be equally successful. Nonetheless, depending on the terms of the mentoring
connection, the mentor and mentee do not have to be in the same industry.

6. Allira is a Murri woman. She enjoys sharing her culture with customers and colleagues and
feels proud that she has contributed to a better understanding of her people. She is an
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active member of her community and both contributes to and participates in a range of
social and cultural activities. Allira has been granted a week of special leave to assist in
planning activities for Sorry Day. The practice manager becomes extremely concerned when
he hears two employees discussing the unfairness of Allira being granted special leave for
Sorry Day. “I don’t know why they have Sorry Day anyway. It’s time they moved on!”
Why should the practice manager be concerned about this discussion from a business, legal,
and ethical perspective? What would be a more positive and worthwhile response to Allira
attending Sorry Day activities? What information could the practice manager provide?
Employees must be given comparable grants and leave. A practise manager will be
concerned about discussing Allira with other staff since there are commercial legal and
ethical implications. In business, no employee may be treated differently since it would
be detrimental to the company and violate ethical standards. As undertaking favouritism
to one employee, this type of activity might be viewed as an ethical concern. Eat cold also
elicits legal concern from many authorities for unjust and uneven treatment. My
excellent and positive reaction to Allira, a socially and socially connected elderly lady,
includes urging her not to withdraw for whatever reason. When Allira has finished her
office duties and all of her required responsibilities, she engages in sorry day workouts.
She may also go home for the day for the same reason. The training director may inform
her that any remaining employees are present at the workplace and that she is not
authorised to take any unusual absence. Allira may take another type of nonappearance,
such as relaxed leave, for a similar reason.

7. Describe in your own words the meaning of ‘marginalised’ when it applies to groups of
people. What do you see as potential needs of these groups?
A group of persons who are socially excluded are affected by the meaning of marginalised
people. When compared to the rest of the population, such groups are treated
differently. For a long time, these people were typically excluded from numerous societal
positions and responsibilities. As a result, marginalised and people's roles and
responsibilities must be equalised so that they may also make meaningful contributions.
Because of the thread that they receive, is groupings receive a lot of air traffic from other
society groups. As they mix and others in the public eye become aware of their
excellence, the potential demands for these gatherings are enormous. The reasons why
such persons are important for any form of society because they are less shown than
others. They are also treated separately, which poses significant risks. More significant
involvement from such meetings is required to ensure comparability of status and social
roles among them.

8. Q.1 looked at the scenario of a practice employing a dental assistant who happens to be
profoundly deaf. What types of resources are available for this person to ensure that their
needs are met, and what is available for all employees of the practice to ensure that they
have an awareness of those needs?
There are several sorts of resources required to meet the needs of a profoundly deaf
dental assistant. Assistant will not be able to carry out his obligations and responsibilities
in the same manner as others, and he will require assistance. As a result, resources must
be available to enable such a person to compete with others in the Dental Services.
However, in order to provide such services, a role participation requirement for various

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individuals must be established. Reading materials for clinical practise, collaboration on

various training requirements, and hands-on training connected to dental practise are
examples of search resources. All workers of The Practice must ensure that they are
aware of such requirements. Such understanding will enable deaf people's needs to be
met.
A cochlear implant is a minuscule, confounded electronic gadget that can empower an
individual who is significantly hard of hearing or extremely almost deaf hear. The embed
is comprised of two sections: one that lies behind the ear and one that is carefully
embedded underneath the skin.

9. What can you see as some of the influences and changing practices in Australia and their
impact on Australian society’s diverse communities?
In Australia, there is a diverse variety of influences and evolving practises associated to
the diversity community. Policies such as inclusion and equality are being developed.
There is more inclusiveness for a diverse community, and their responsibilities are
evolving. Their influence on stable and varied communities is enormous, as backward
cultures come forward and contribute to society rules. Accepting different groups to be
on equal footing with the society is also a practise in Australia. There has been a lot of
improvement, especially for Aboriginals and Indigenous People, who have been
considered as backward tribes for a long time. Backward populations and other
disadvantaged persons in society are progressively stepping forward and taking on many
important responsibilities within society. Its various populations have long lagged behind,
unable to keep up with societal standards and enjoy rewards. As a result, procedures
must be implemented in order to attract more people from such diverse groups.