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Communication GD

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Communication:

Within Groups
Two-way Communication
A reciprocal process in which each member
may initiate messages and clarify other
members’ messages Any communication process that can
elicit a feedback is considered as two-way
communication
Two-way Communication
Encourages open and candid member interaction,
distributed participation and leadership, consensual
decision making, and other elements of group
effectiveness
Two-way Communication
Feeling or doubt can be discussed and resolved at
the time they are experienced so they do not
interfere with the group’s work
Two-way Communication

More time consuming but less frustrating


Two-way Communication

Can still be influenced by authority hierarchy


Types of Two-way Communication
Vertical Two-way Communication

Information is exchanged
between superior and
subordinate
Types of Two-way Communication
Horizontal Two-way Communication

Communication takes place


between persons holding
the same rank or position
Gatekeepers
A person who translates and interprets
messages, information, and new
developments to groupmates when the
original source is not available for
information
Informational Technical
VS
Gatekeepers Gatekeepers
Receive messages from Read more about the
superiors outside sources field and consult more
and read, listen, and reflect with outside sources
on written reports and than do other group
verbal messages to a members
greater extent than do
other group members
Effects on the Message
of a One-Way
Communication
Procedure
Leveling
Receives by remembering
much less of the message than
was presented by the sender
Sharpening
Sharpens certain parts of the
information
Assimilation
Takes much of the message
into his own frame of reference
and personality
Thanks!
Credits

● https://thebusinesscommunication.com/two-
way-communication-and-importance/
● http://www.netugc.com/technological-gatek
eepers
● https://pagecentertraining.psu.edu/public-rel
ations-ethics/transparency/transparency/tw
o-way-communication/
● http://www.inform.nu/Articles/Vol18/ISJv18
p127-144Bouhnik1534.pdf
● https://thedecisionlab.com/biases/leveling-an
d-sharpening/

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