Learning Area TLE - Housekeeping Grade Level 9

W2 Quarter Third Date Week 2

I. LESSON TITLE Building rapport through oral and written communication & Personality Development

II. MOST ESSENTIAL LEARNING  Establish rapport and enhance feelings of goodwill between the guest and the
COMPETENCIES (MELCs) establishment through principles of good communication in accordance with
the establishment standards.
 Practice good grooming and personal hygiene of valet service provider

III. CONTENT/CORE CONTENT The learner demonstrates understanding of the duties and responsibilities of a valet /
butler service.
References: Curriculum Guide May 2016 p. 13
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IV. LEARNING Learning Activities
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A. Introduction
Panimula 30 mins Communicating with guests is a critical aspect of the valet’s role because it is the basis of
the trust and confidence necessary in the relationship between valet and guest. Good communication
also enhances the relationship between the valet and their guest which must be characterized by
agreement and harmony. Goodwill is a generic term referring to intangible elements of the
relationship involving a blend of sentiments.

You can optimize the development of trust and confidence between you and the guest by: 1)
Being aware of the needs of the guest before they arrive., 2)Having extremely high levels of product,
3)Making sure beyond all doubt everything told, explained or discussed with the guest is true, up-to-
date and accurate, 4) Being proactive, 5)Always ensuring any promises are kept, 6)You must always
walk the talk‟, and 7)Not interfering.

To help you achieve effective communication with a guest the following rules apply:
1. Every message must have a purpose
2. Messages should match the interests and abilities of the guest
3. Unnecessary words should be eliminated
4. Chosen words should be within the experience range of the guest.
5. Verbal messages should be clear and concise

The need for high standards of grooming and personal presentation

Valets need to be professionally groomed and are required to comply with the venue
requirements in relation to personal presentation, personal hygiene and uniform.
A valet's presentation will have a lasting impression on the guest and it is important this
impression be of the highest standard at all times.
How you stand and move reflects on the image of your personal presentation. Be aware of
your posture, body language and the speed of your movement. Dignity is a good word to bear in mind.
A valet should carry themselves and discharge their duties with dignity. Remember a uniform, as well
as personal grooming and deportment, completes the physical side of a valet‟s professional and
personal presentation. The uniform deserves, merits and demands appropriate attention.
Make sure you know and abide by any venue-specific requirements relating to personal
presentation, grooming and uniform.
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IV. LEARNING Learning Activities
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B. Development Learning Task 1:
Pagpapaunla d 30 mins Directions: Analyze the picture. Answer the given questions on your answer
sheet.

Guide Questions:
1. What can you say about the picture?
2. What are they doing?
3. Can you cite the task/work shown on the pictures?

Learning Task 2: Source: https://slideplayer.com/slide/1532129/

Directions: Arrange the jumbled letters to identify the word each sentence defines/describes.

LWILODOG 1. It refers to intangible elements of the relationship involving a blend of

sentiments.
PARROT 2. A connection or relationship with someone else.
MUNIMOCNITO 3. Is the act of developing meaning among entities or groups through the use of
sufficiently mutually understood signs, symbols, and semiotic conventions.
TALEVS 4. Who should never communicate hotel secrets to their guests, nor
communicate guest secrets to others?
SETGU 5. They will always judge a valet by their actions rather than their words.

C. Engagement Learning Task 3:

Pakikipagpali 30 mins
han Directions: Fill in the blanks with the correct answer to make the sentences complete.
1. All information received from the guest must be treated as and not
discussed with others.
2. Always ensuring any are kept – when and as promised.
3. Must keep confidential any regarding the support staff – in the same
way conversations and observations of the guest will be kept confidential.
4. Every must have a purpose – if there is no need to say anything, do not speak.
5. should be eliminated – conversation between the valet and the guest should
be limited in nature.

For more discussion about this, please visit the link http://bit.ly/2O74WWq

Learning Task 4:
Directions: On your answer sheet complete the following prompts.

1. Five (5) important standards relating to communication between valets and guests.

2. Observe – constantly monitor:

3. Listen – always be alert to:

4. Why is good communication important?

 D. Assimilation 2 hrs Learning Task 5:
Paglalapat
Directions: Read the statements below and classify them if they are under DO or
DON’T column. Write your answer on a separate sheet of paper.

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DO’s DON’T’s

1. friendliness towards the guest

2. Being talkative all the time.
3. Valet/ Butler should not always walk the talk.
4. Approval of the guest and who they are and what they do.
5. Willingness to help and be of service.
6. Always ensuring any promises are kept – when and as promised.
7. Adding value to transactions and dealings by virtue of the human level of contact and the
personal feelings involved
8. Listen – not to be alert to.
9. Valets must communicate hotel secrets to their guests, nor communicate guest secrets to
others.
10. Positive feelings towards the guest Interest in the guest and what they have done, are doing
and are going to do.

Learning Task 6
Directions: Be creative and look for what is available in your house and dress like a real valet/ butler.
Take a picture (full body size) and send it to my personal messenger.
RUBRICS
Criteria Percentage
Content 5%
Presentation 10 %
Creativity 5%
TOTAL 20 %

Learning Task 7
Directions: In 100 words state the importance of having a good communication between valets and
guest. Write your answer on a separate sheet of paper.

RUBRICS FOR ESSAY

Criteria Excellent Very Satisfactorily Poor

Satisfactorily
(29-30) (26-27) (24-25) (22-23)
Clarity (30%) Clear relationship Relationship Unclear relationship Little or No attempt
between concepts between concepts between concepts at all to explain
is evident

Comprehensive ness (24-25) (21-22) (19-20) (17-18)

(25%)
 Information is Information is Information is clear Little or No attempt
clear accurate clear accurate inaccurate at all to explain
and precise

Coherence (25%) (24-25) (21-22) (19-20) (17-18)

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Logical Components and Components and Little or No attempt
organization subcomponents are subcomponents are at all to explain
from present. not organized
components to
sub-
components
Presentation (20%) (19-20) (16-17) (14-15) (12-13)

Presentation is Presentation is orderly Presentation is Little or No attempt

orderly and not orderly at all to explain
effective
V. ASSESSMENT 25 mins Learning Task 8:
(Learning Activity Sheets for
Enrichment, Remediation or
Assessment to be given on Directions: Read the statement carefully. On your answer sheet write TRUE if it is correct and write the
Weeks 3 and 6) correct answer if it is false.
1. A valet must demonstrate initiative to prove they are thinking and acting on the guest’s behalf and
to their advantage and benefit.
2. The role of the valet is to serve and not to direct.
3. Not adding value to transactions and dealings by virtue of the human level of contact and the
personal feelings involved.
4. A valet is required to supply casual banter, witty remarks or offhand comments on events they
may see, or on comments they may hear.
5. Negative & positive feelings towards the guest Interest in the guest and what they have done, are
doing and are going to do.

Learning Task 9:
Answer the following questions in a sheet of paper.
1. Enumerate the different rules to help you achieve effective communication with a guest.
2. How do you stay positive and motivated in building rapport and goodwill to others?

VI. REFLECTION 5 mins The learner communicates the explanation of their personal assessment as indicated in the Learner’s
Assessment Card.

The learner, in their notebook, will write their personal insights about the lesson using the prompts
below.
I understand that .
I realize that .
I need to learn more about .

Prepared by: LILIOSA H. BARTE & EDEN V. COCOSA Checked by: HERMAN CATAPANG
EPS,Batangas City
References:

SlidePlayer.(2021). Provide valet services to guests. Retrieved from https://slideplayer.com/slide/1532129/

William Angliss Institute of TAFE. (2012). Provide valet services to guests (Trainee Manual). Retrieved from https://bit.ly/2ZF8HoS

Personal Assessment on Learner’s Level of Performance

elow, choose one which best describes your experience in working on each given task. Draw it in the column for Level of Performance (LP). Be guided by the
rform the task without any difficulty. The task helped me in understanding the target content/lesson.
rform the task. It was quite challenging, but it still helped me in understanding the target content/lesson.
o/perform the task. It was extremely difficult. I need additional enrichment activities to be able to do/perform this task.

Learning Task LP Learning Task LP Learning Task LP

Number 1 Number 4 Number 7
Number 2 Number 5 Number 8
Number 3 Number 6 Number 9