Company Profile

Index

Introduction 3
Our Aim 4
Corporate Social Responsibility 5
Product Range 6
Brand Names 6
Support & Services 7
Risk Management 8
Environmental 10
Sustainability 11
Warehousing & Distribution 12
Distribution Experience 13
Further Information 15

Central Cleaning Supplies Company Profile 2

 Introduction

Central Cleaning Supplies (Aust) Pty. Ltd. (CCS) is one of the nations
largest distributors of Cleaning Materials, Chemicals, Paper Products
and Equipment.

For the past 28 years, CCS has provided an extensive range of

innovative products and services catering for the Professional,
Commercial, Industrial and the Domestic cleaning industry.

With over 60 staff, CCS has successfully established wholesale and

retail outlets nationwide to accommodate small and medium sized
cleaning companies.
Our long established client base reads as the industry who’s who.

Individual client expenditure with Central Cleaning Supplies (Aust) P/L.

ranges from $1M+ per annum to $200 per month. This represents a
diverse set of client requirements and service delivery processes.

Our success is primarily based on customising client requirements to

create true commercial value for the client. This fundamental principal
drives high client loyalty and in turn focuses our joint attention towards:

• Reducing Client Procurement Costs

• Reducing Client Transaction Costs
• Improving Client Labour Productivity
• Improving Client/End User Relationships

Central Cleaning Supplies Company Profile 3

 Our Aim

Our aim is to increase our overseas buying to provide you, the

customer, with excellent products at great prices, keep growing and to
open new distribution points around Australia and become the largest
independent cleaning supplier in Australia.

Our goal is to simplify the lives of our customers.

We understand that our customers are judged by the highest standards

of quality and service. The facilities they care for are expected to be
hygienic and environmentally sound - an ever-changing, never-ending
challenge. We, the people of Central Cleaning Supplies promise to
be a full partner in helping our customers meet and exceed these
expectations.

Central Cleaning Supplies Company Profile 4

 Corporate Social Responsibility

Central Cleaning Supplies is a Melbourne Head Office Company that

operates a Cleaning and Consumable Supply business servicing the
cleaning, health, education, hospitality and government sectors and
understands its role as a medium sized employer operating with its
footprint in multiple states, that it must take an approach to business
that is not only focussed on the delivery of a profit to its shareholders,
but must incorporate, broad based economic, ecological and social
factors.

Central Cleaning Supplies sees its role as being a contributor to

the community on a scale that is possible from a company that has
an extensive client base and a consequential capacity to influence
people to make good choices for the country when selecting cleaning
equipment and supplies. It has the financial and community ties to be
able to assist groups who might otherwise remain hidden and isolated,
unable to gain opportunities readily available to mainstream and
establish members of society.

As major supporters of the cleaning and property services sector and are
extremely interested in the promotion of good environmental choices
by our customers. We offer alternative product that has a beneficial
impact on the environment, low Volatile Organic Compounds, recycled
and recyclable products, equipment that is supplied with the view that
it lowers energy consumption in the usage cycle, extensively filters
particles released into the air, etc.

Joe and Central is a member of the Building Services Contractors

Association as a member and sponsor so that the company has the
opportunity to influence the professionalization of the cleaning sector,
supporting industry events that educate members and enhances
competition, which in turn encourages industry participants to strive to
be more professional and use more ecologically sustainable product.
The social benefits have included the Managing Director, Joe Camilleri
having facilitated many start up businesses in the cleaning sector, by
offering interest free terms on capital equipment, personal mentoring
to young people in the cleaning sector, arranged professional coaching
for clients who could otherwise not afford such services and

Central Cleaning Supplies has grown over its 28 year history from
humble beginnings in North Melbourne and in that time has continued
to ensure that it complies with its legal and financial obligations to the
community.

Central Cleaning Supplies Company Profile 5

 Product Range
We stock over 6,000 line items across 5 distinct product groups.
The groups are:

Materials Equipment
• Cloths •Vacuum Cleaners
• Wipes • Scrubbers
• Brooms • Polishers
• Mops • Ride-On Units.
• Buckets
• Bin Liners. Sundries
• Brushware
Chemicals • Accessories
• Concentrates • Parts
• Hard & Soft Surface • Applicators.
• Dispensers.

Paper
• Facial Tissue
• Toilet Rolls
• Towels
• Dispensers.

Brand Names

ULTIMATE 1.0
eco-mat-
URINAL DEODORISER/CLEANER

Central Cleaning Supplies Company Profile 6

 Support & Services

CCS boasts the ability to deliver the full set of pre and post sales
support services required to make a true difference to your business
and service delivery needs. We don’t just sell products. We support
every sale with realistic advice and information aimed at improving
labour productivity and reducing your overall cost base. Our Staff will
assist your Staff in new innovations being released onto the market
and provide information regarding these products.

Some of our more popular services include:

• Accredited Equipment Warranty Services

• Equipment Rental - short and long term
• Field and Workshop Equipment Remedial and
Preventative Maintenance 24 hours 7 days per week.
• Fully Comprehensive Maintenance Agreements.
• Asset Management Facilities
• Financing Arrangements
• Account Management

Central Cleaning Supplies Company Profile 7

 Risk Management

In today’s economic conditions, managing risk and compliances is

becoming a greater burden on more and more cleaning contractors
and providers. At CCS, we understand these issues and have, under
ASSESS
construction, a series of systems designed to minimize your risks.

The types of information andRISK

assistance we can provide includes:
• Access to Material Safety Data Sheets (MSDS) delivered with all
chemicals.
• Splash resistant chemical dispensing units.
• Specialised equipment training and related OH&S compliance.
• Environmentally friendly cleaning agents and systems.
• Quality accredited supply chain infrastructure.
• Extensive procurement reporting and analysis from our IT system.

RISK
Quality Practices
IDENTIFY CONTROL
Central Cleaning Supplies is a company committed to ensuring that
RISKalloutcome RISK
of the processes we follow are designed to deliver a high quality
for the clients MANAGEMENT
and the industry in general.

PROCESS
The cleaning industry is often considered to be an industry that is
unprofessional and that people who work within it are not well educated
and fail to deliver on what they say.

Central Cleaning Supplies is committed to a professional cleaning and

hygiene services sector that delivers on what it says it can.

That is why we operate the way we do. Every activity is focussed on

the delivery of a quality outcome. Our processes are founded on the
framework of ISO 9001 with a focus on excellence as the heart of it.
REVIEW
Our business is operated on the basis of our capacity to be able to
CONTROLS
accomplish our committed activities.

• We buy from reputable manufacturers

and agents that through their own quality
control measures can assure us that
what we sell will work.

• We seek external advice on Industry best

practice.

Central Cleaning Supplies Company Profile 8

 Risk Management

• We commit to achievable time frames for our clients that can be

met. We often meet the impossible and in 98.65% (FY 2011/12)
ASSESS
of cases meet our committed targets. As soon as a service fault is
identified it is investigated and a loop closed to as far as practicable.
RISK
• We engage our staff in training activities and encourage them to
undertake a combination of professional and personal development
and fund these activities upon successful completion
• We continually review the business with restless discontent, always
striving for a marketable edge that is based on ensuring that quality
is the most outcome our clients seek.

IT Support
IDENTIFY
RISKtoTheplace RISK CONTROL
Central Cleaning Supplies has developed websites that allow you
orders, view account balances and view invoice history.
website uses the MANAGEMENT
RISK
latest security technology to safeguard your
information.
PROCESS
We have two models available from the basic to the advanced this
allows multi-level approval, the person who places and the person who
has the right to approve. Depending on your structure, the website will
email the supervisor of the site to approve, amend or delete.

• Our IT system can generate a recurring order for products ordered

on a regular basis, either weekly, fortnightly, monthly or as required
• Multiple sales orders for a customer can optionally generate a
single invoice.
• Purchase Orders are received electronically through a database or
direct into a file.
REVIEW
• Comprehensive sales history and sales analysis reports on a ‘per
CONTROLS
site’ can be generated.
• Customer Profile Order Entry displays up to 12 months of sales
history (and more) for each product enabling more proactive order
taking.
• Quotes are produced by an innovative sub-system that automatically
generates a Sales Order once quote has been accepted.

Central Cleaning Supplies Company Profile 9

 Environmental

Our goals are to provide services that are safe and environmentally
sound, conduct our operations in an environmentally responsible
manner and create health and safety practices and work environments
that enable our employees and customers to work injury free.

Our company works with employees, suppliers and customers to

protect and enhance the environment. We pride ourselves with
being environmentally friendly with a variety of products which are
biodegradable and carbon neutral etc. We uphold the principals
and fully recycle all our packing materials and we also use minimal
packaging when shipping our products.

In addition, we are constantly striving to research and work with

renewable and biodegradable materials. Our Super Soft Toilet Tissue
products are made from 100% Recycled paper. Our suppliers that
provide us with chemicals and bin liners are constantly providing us
with new environmental products to pass onto our customers, which is
beneficial to all concerned that become partners with us. New GREEN
products and BIODEGRADABLE products are stocked by us at all
times.

Environmental
Recycle Friendly

Central Cleaning Supplies Company Profile 10

 Sustainability

Central Cleaning Supplies is continually searching for ways to reduce

the environmental footprint, without compromising service delivery.
Our Environmental Policy provides a systematic approach for
environmental management across the business, having regard to
sustainability, preventing pollution and continual improvement in
environmental performance.
Specifically, we aim to minimise any impact on the environment by:

• Promoting environmental awareness and providing the

resources and information amongst suppliers, contractors and
partners to improve environmental management resources

• Using our natural resources efficiently including minimising,

reusing and recycling waste to the extent practicable

Central Cleaning Supplies Company Profile 11

 Warehousing & Distribution

Our distribution network is extensive and covers all areas of Australia.

Distribution is facilitated through multiple warehousing and retail
outlets.

We have warehouse facilities in Melbourne, Albury and Sydney. Using

these geographical points we can guarantee goods will be delivered on
time and reduce any unforseen back orders or down time.

The Freight Services we provide and/or use are TNT Transport, Fastway
Couriers, Aussie Freight, WA Freight & Toll Ipec for all interstate and
Country Deliveries. We use our own trucks for Metro Melbourne and
Tasmania Deliveries. All deliveries from Albury use Fastway Couriers
and Sydney use Toll Ipec.

The Albury facility is a state of the art 30,000 pallet warehouse. Using
RF Barcode racks and the Paperless Warehouse Management System
used by many multi- national companies.

Deliveries are carried FIS and expected delivery time frame is within
24 to 48 hours from when orders are placed for VIC, NSW, QLD,
72 hours + for NT and WA. Urgent, unforseen orders will be dealt with
fast and efficiently within the same time frame or sooner, Monday to
Friday and if required, weekend deliveries can also be carried out.

All products and equipment are insured for delivery and are guaranteed
to arrive on time and in perfect condition.

All stock items from initial order will be maintained on hand with the
minimum two (2) months at all times.

Central Cleaning Supplies Company Profile 12

 Distribution Experience

Our experience covers the following “Start-Ups” and “On-Going” delivery

distribution.

• NSW Government Schools Cleaning Contract - 1998 -1999/2008 - Current

• Coles Myer, Target, Safeway/Woolworths, IGA, Action Supermarkets,
Foodworks - Australia Wide (cleaning contractor) - 2003 - Current
• Westfield Shopping Centres - Australia Wide - 2004 - Current
• Vincinity Centres - Australia Wide - 2004 - Current
• Sydney International Terminals 1 & 2 - 2012, Cairns International Terminal
Bldg. 2011, Adelaide Domestic Airport - 2005, Tullamarine Airport - 2012,
Qantas Terminals/Maintenance & Freight - WA, NT, TAS & VIC - Current &
Darwin Airport - Current
• Commonwealth Banks throughout VIC, SA, NT & NSW - 2006 - Current
• Myer Stores & Distribution Centres - Australia Wide - 2007 - Current
• Westpac Bank Branches throughout Victoria & NSW - 2007 - Current
• Etihad Stadium - Docklands 2007 - Current
• David Jones Stores & Distribution Centres - Australia Wide - 2008 - Current
• ANZ Banks Australia Wide 2009 - Current
• National Australia Bank throughout NSW, QLD, SA & VIC 2009 - Current
• Australian Federal Police/Customs Sites - Victoria 2009 - Current
• Energex Sites - QLD 2009 - Current
• Melbourne Cricket Ground (MCG) - Victoria 2010 - Current
• Crown Casino - Melbourne 2011 - Current
• Police Stations - Victoria wide 2011 & Western Australia- Current
• University of Western Sydney - 2012 - Current
• Medicare Offices throughout Victoria, QLD & NSW - Current
• Exxon/Mobil Head Office and Refineries - Victoria & SA. - Current
• Ford Motor Company - Victoria - Current
• Australian Red Cross - Current
• Treasury Department Buildings - Victoria - Current
• Sports Stadiums, Football Arenas, Aquatic/Leisure Centres - Australia Wide
- Current
• Harvey Norman Stores - Australia Wide - Current
• MetLink Transportation Melbourne Metro, Incorp. Flinders St. Station &
Southern Cross Station - Current

Central Cleaning Supplies Company Profile 13

 Distribution Experience

• Melbourne & Victoria Universities, Kangan Tafe, RMIT, Monash, LaTrobe

& Swinburne Universities - Current
• Australia Post - Australia Wide - Current
• Western, Melbourne & Barwon Health Services (Hospitals) - Victoria -
Current
• Centrelinks - Victorian Metro and Country - Current
• AUSGRID/STA - New South Wales - Current
• Railcorp - New South Wales - Current
• Defence sites - Victoria, Northern Territory, Western Australia, Nauru &
Manus Islands - Current

The above are only a few that CCS have been involved with and continue
as a major distributor. We have the smaller Cleaning Contractors’ needs in
delivering to sites, which range from Banks, Government Buildings, Public/
Private Schools, Retail/Business outlets down to Restaurant and Cafes.

Central Cleaning Supplies Company Profile 14

 Further Information

Our entire firm is dedicated to providing the highest level of service that
you, the customer, consider most appropriate for your needs. Please
feel free to contact us and we would be only too pleased to arrange a
site visit from one of our dedicated Sales Staff.

We thank you for this opportunity and should you require any further
assistance, please do not hesitate in contacting the undersigned.

Yours faithfully,

Mr. Joe Camilleri

Managing Director

Visit our website

www.centralcleaning.com.au

Central Cleaning Supplies Company Profile 15

 We are dedicated to provide the highest level of service

CONTACT ALL BRANCHES

Tel: 1300 347 347
Fax: 1300 348 348 VICTORIA - NEW SOUTH WALES - TASMANIA
Email: sales@centralcleaning.com.au SOUTH AUSTRALIA - QUEENSLAND - WESTERN AUSTRALIA