You have decided to leave your current job and look for a new one. Write a letter to a friend.

In your letter:
 explain why you want to leave your current job
 describe what kind of job you are looking for
 ask for some help or advice

Dear Luca,

I am writing to let you know about my current job situation, hoping that you can give me some advice. I have decided
to leave my current position at the Swaneset Company. I have worked there for several years now, and I think I have
advanced as far as possible in this company. I would like to work at a larger company where there are more
opportunities for advancement.

As you know, my most recent position at Swaneset has been as a software engineer in the IT Department. I have
learned a great deal about this type of work and am very interested in it. I am hoping to find a similar sort of position
at a larger company. I do not mind starting at a new company at the same level as I am working at now, as long as I
feel there are good opportunities to move up before too long.

Since you have a lot of experience in this field, I was hoping that you could help me identify some companies that
might be a good fit for me. I would also appreciate some help with my resume, if you do not mind my asking. I hope to
hear from you soon.

Your friend,
John
(210 words)

You recently spent a night in a hotel and had to put up with a great deal of noise very early in the morning because
of a faulty central heating system. The manager promised to contact you regarding compensation but you still
haven't heard from him. Write a letter to the hotel. In the letter:
 describe the problem at the hotel
 explain what the manager had said at the time
 say what you want the manager to do

Dear Sir,

I am writing with regards to the complaint I made to you on 25th October concerning the stay I had at your hotel the
previous night.

You may remember that on the day in question, you had a serious problem with your central heating system and that
there was a great deal of noise, which started as early as 5 o'clock in the morning. Not surprisingly, this resulted in a
very poor night's sleep for my wife and me. We complained about this to you when we checked out. You agreed that
we had a cause to complain and assured me that you would be contacting us regarding compensation.

It has now been three weeks since that conversation and we have yet to hear from you. Could you please confirm that
this issue is being dealt with? I would also be grateful if you could let me know when we can expect to be told the
amount of compensation we will be receiving.

I look forward to hearing from you very soon.

Yours faithfully,
Nick Brewer
(178 words)
You are planning to go and study English at a school overseas. You would like some information about their
courses. Write a letter to the school. In your letter:
 ask about the school
 say what kind of accommodation you want
 mention any special requests you have (for example diet)

Dear Sir/Madam,

My name is Renata Pereira from Sao Paolo in Brazil. I have recently registered as a student at your college to follow a
four-week course in Advanced Computer Programming starting at the end of November this year.

I am writing to you to try to decide on my accommodation while I'm in Manchester. Ideally, I would like to stay with a
host family because I think that this will also help me to improve my English. If possible, I would like to stay very close
to the College so I don't heed to spend a lot of time travelling. Last year, I studied on a Business English course in San
Diego, USA and stayed with a host family and really enjoyed it very much. I am hoping for the same experience in
Manchester.

I'd really appreciate it if you could send me any information you have regarding the different accumulation options
(particularly host families). In particular, I'd like to know where the accommodation is and how much it costs.

I look forward to hearing from you soon.

Yours faithfully,
Renata Pereira
(183 words)

You work for a company. You have seen some information online about a training course that would be useful for
your work. Write a letter to your manager. In your letter:
 give details of the course
 say how the course would be useful
 explain how the company could help you do this course

Dear Martin,

I have recently become aware of a course called Social Media Marketing Essentials and I am writing to ask for your
support in taking this course. It is a five-day intensive program being offered by the Business Leadership Association
and it starts on Monday 15 February. I believe the course would be of great benefit to our company as we have been
recently considering how to build up our social media presence and attract more customers online. After reading
reviews by former participants, I think this Social Media course will help me professionally in my capacity as
Communications Manager and make a real difference to our company.

For these reasons, I am requesting paid leave from 15-20 February to attend the course. It would be helpful if other
team members did not take leave at this time; so far nobody else has applied. I believe this will not be a particularly
busy time at work, but I am prepared to spend some time working on those evenings if needed.

I look forward to hearing from you soon.

Best wishes
Neil MacFarlane
(183 words)
Salutation and endings examples

Dear Sir, Dear Sirs

 Use only when you are writing a formal or official letter and you do not know the person you
are writing to, or their name.
sign off with Yours faithfully
Dear Mr Smith, Dear Ms Austen, Dear Dr Phil
 Use the tale with the family name when you are writing a formal letter to someone you know
or whose name you have been given. Use this salutation for people you don't know very well
or where you need to show respect.
sign off with Kind regards, Yours sincerely
Dear Darlene, Dear John
 Use given names only with people you know quite well. In business this is sometimes
acceptable, but if in doubt, use the family name. Always use given names when writing an
informal letter to a friend or relative.
sign off with Kind regards, Best wishes, Lots of love

Test tip
 When you are considering the purpose of your letter, you also need to think about what you
have to do in the letter, e.g. complain, advise, etc. This will affect the language and
expressions that you choose.
 You need to use the right tone throughout your letter. You will lose marks if you use an
inappropriate tone or if you use the wrong tone in parts of your letter.
 Examiners will ignore any sections of text copied directly from the question. Remember that
this will reduce your total word count and may also reduce your marks.

Beginning your letter

You need to start your letter with something that is appropriate for the situation and that will
capture the reader's attention. If it is a formal letter, you should mention the purpose in the opening
paragraph. If it is an informal letter, you should start with a more general opening paragraph.

Look at these different ways of beginning a letter.

Formal
 I am writing with regard to / in connection with ...
 I am writing in the hope that ...
 I would like to express my concern about ...
 I am a resident of ... and I would like to draw your attention to ...
Informal
 It was lovely to see you and your family last month ...
 Apologies for not writing for so long, but I've been really busy ...
 It was great to get your postcard ... and I'm thrilled to hear you are ...
 It's been a long time since we saw each other.
Polite expressions for letter writing

There are many standard phrases used in polite letters.

making requests
 I'm writing to request ...
 Would you mind ... ing?
 Would it be possible to ...?
 I would be extremely grateful if you could ...
 I was wondering if you could ...
apologising and asking for understanding
 I'm afraid that ...
 Unfortunately, ...
 I hope you can understand (my situation).
 I'm sorry for any inconvenience caused.
showing understanding
 I understand/realise that ...
 I'm aware that ...
introducing information
 As you know, ...
 As I'm sure you are aware, ...
closing
 Yours sincerely/Yours faithfully
 I look forward to hearing from you soon.

Understanding the GT Writing Task 1

For General Training Writing Task 1, you will be asked to write a letter. The letter must be written in
the correct style:

 informal (if you are writing to family or friends)

 semi-formal (if you are writing to a work colleague you know well)
 formal (if you are writing to a business or a local newspaper)

IELTS Tip

Traditionally, Dear Sir or Madam has been considered the correct greeting for a formal business
letter, although nowadays the custom is changing. If the IELTS task provides you with this or any
other specific greeting, you must use it. Outside of the testing situation, however, you could use
another type of greeting such as Dear Recruiter, Dear Editor, Dear Manager.

IELTS Tip

When you do not know the name of the reader you should start the letter: “Dear Sir/Madam” and
end with “Yours faithfully”. If you do know the name of the reader, you should start the letter with:
“Dear Mr/Mrs” and end with “Yours sincerely”, plus your full name.
Plan Your Answer

Step 1) Analyse the task

 Who will receive the letter?
Organization or private individual
 Relationship
Someone you... know well, ...a little or ...don't know
 Style and tone
Formal or Personal - Friendly or Neutral
Step 2) Generate ideas
 Explain the important event
tennis competition / great honour to play
 Apologise
and give justification for cancellation (need to practise)
 Suggest alternatives
can take time off later / can use same airline ticket
Step 3) Think it through
 Language needed?
for apologising / explaining / suggesting new arrangements
 Verb tenses
present / past / present perfect / future
 Use of modals
Can / Could you...? / Would it be possible...?
 Checking possibility
Is it possible for you to...
 How to start?
(informal) How are you?
 How to finish?
Best wishes. / All the best.
Remember to indicate the need for a response (I'm looking forward to hearing from you)

Useful language

Purpose of letter
 I am writing to...
o suggest that...
o complain about...
o explain...
o invite you to...
o thank you for...
o apologise for...
o ask for your help with...
o apply for...
o give advice about...
o say how sorry I am about/that...
Polite requests
 I would appreciate it if you would/could...
 I would be grateful if you would/could...
Saying 'No' politely
 I'm afraid that...
 I'm sorry that...
Ending
 I look forward to hearing from you soon.
 I hope to hear from you in the near future.
IELTS Tip

General Training Writing Task 1 should be written in the style appropriate to the task: if it is a letter
to a friend, it should be written in a friendly, informal style; if it is a letter to a company or institution,
it should be written in a formal style.

The following are the basic features of formal style:

 All verbs forms must be written in full: do not write contractions such as can't, don't, etc.
 Do not use abbreviations such as info for information or ads for advertisements.
 Avoid using the active voice and the first person singular; in a formal letter you should write:
‘A copy of the receipt will be forwarded to you as soon as possible’ instead of ‘I will send you
a copy of the receipt ASAP.’
 Avoid using informal intensifiers such as really, so, absolutely; use extremely, highly,
entirely, fully instead.
 Avoid using phrasal verbs which tend to be used in informal writing and conversation; for
example, use seek a job instead of look for a job; most phrasal verbs are idiomatic in nature,
that is, their meaning cannot usually be inferred from their individual parts.
 Avoid using informal discourse markers and link words such as besides or by the way and
use incidentally instead.
 Do not use set phrases and idioms, for example, ‘I am not going to pay you a penny’ instead
of ‘Your fee will not be paid.’
 Avoid ellipsis (leaving out words), for example, leaving out the subject I in ‘Hope to hear from
you soon.’

IELTS Tip

Yours sincerely and Yours faithfully can both be used to close formal and semi-formal
letters. Yours faithfully is used when you don't know the name of the person you are writing to.

Test Tip

Remember in the IELTS Writing Task 1 (General Training) you are assessed on:

- Task Achievement (how well you answer the question)

- Coherence and Cohesion (the layout, and ordering and linking of ideas in your letter)
- Lexical Resource (use of appropriate vocabulary)
- Grammatical Range and Accuracy (the accuracy and range of the grammar you use)

Exam Tip

Make sure that you address all the points in the question. Organise your ideas before you start to
write and when you have finished, check your spelling and the number of words you have used.
A friend from another country is moving to your city for work. He / she has asked you for advice about living in your
city. Write a letter to your friend. In your letter:
 suggest an interesting part of the city to live in
 describe the public transport in your city
 say how your friend can meet new people there

Dear Irina,

It's very exciting to hear that you'll be moving to London and congratulations on your new job!

As you'll probably be working in the city centre, perhaps you could think about living near me in Croydon. It's a large
town in south London. There are people here from all over the world and it has a friendly, relaxed vibe.

In terms of public transport, you can get around London by bus, train and the Underground. You should just get an
Oyster card, which I'll help you with. It means you can get on and off without having to buy a separate ticket each
time. Public transport is pretty crowded in the mornings but no worse than in Moscow!

I'll introduce you to my friends and I'm sure you'll meet people at work too. You could try living in a shared house if
you want to meet some locals.

Anyway, I can't wait to see you.

Lots of love,
Jane
(160 words)

You have heard that a developer plans to build a shopping centre near your home. Write a letter to the council. In
your letter:
 say how you heard about the plan
 explain how you feel about it
 ask for more information about it

Dear Sir or Madam,

I am a resident of Boundary Road and I have recently read in the local newspaper that a shopping centre is going to be
built near where I live.

This news was rather a surprise to me. I have been living in Boundary Road for five years now and it has always been a
very quiet street with very few tall buildings. I think a construction like this will change the atmosphere of the area
considerably and, like many other residents I have spoken to, I am not at all happy about it.

I think people who live in the area have a right to know more about the plan before it goes ahead, so I would like to
request further details regarding the dates of the planned building work and the size of the centre. Also, I sincerely
hope you are planning to provide a car park, as otherwise parking will become very difficult for everyone in the area.

I look forward to hearing from you.

Yours faithfully,
John Carlson
(175 words)
You recently bought a camera while travelling overseas. When you got to your destination you discovered that
some important items were missing from the box. Write a letter to the local representative of the company. In your
letter:
 give details of the camera and where you bought it
 explain what has happened
 say what you want him/her to do about it

Dear Sir or Madam,

I am writing in the hope that you can help me with a problem regarding a camera that I recently bought.

On 27 June, I purchased a Canon DSLR camera from the 'Heinemann Duty Free' store at Frankfurt Airport on my way
from Moscow to Toronto. The camera cost $799 and I paid for it on my Visa credit card.

When I arrived at my hotel in Toronto almost 24 hours later I discovered, to my horror, that the box which contained
the camera did not include the battery charger. The space in the box for the charger was empty.

I am now in Toronto and I am not returning to Frankfurt, so I need to get the missing parts here. As you are the
representative of the company in this country I would be grateful if you could arrange for the parts to be sent to me. I
attach a copy of the receipt with this letter for your information.

I look forward to hearing from you.

Yours faithfully,
Ulrich Nielsen
(176 words)

You are currently taking a course at a college but you will need to have a week off during this course. Write a letter
to the college Principal. In the letter:
 give details of your course
 explain why you need a week off
 say what you want the Principal to do

Dear Sir/Madam,

I am an international student in my second year of the Computer Science course at the college. My tutor is Mr
Johnson, and I am a full-time student, living in the college residence.

I am writing to request a week's leave from the college next month. My cousin's wedding is taking place in my home
country and my family expect me to be there. Although this will mean that I have to miss lectures for a week, I can
arrange for one of my friends on the course to give me any notes concerning what I have missed.

I would be grateful if you would give me permission to be absent for the week beginning 25th May. If you are kind
enough to allow me to do this, I will speak to Mr Johnson and arrange to make up for any work that I did not do while I
was away.

Yours faithfully,
Jonah Smith
(157 words)
You are renting a flat from an agency. Your contract was for one year but you need to leave the flat two months
early. Write a letter to the agency. In your letter:
 introduce yourself
 ask to leave the flat before the contract finishes
 explain why you need to break the contract

Dear Sir or Madam,

My name is John Nordstrom and I have been renting the flat on Parkway Boulevard from you for the past six months.
As I'm sure you are aware I have been a good tenant during this period. I always pay my rent on time and look after
the flat.

My rental agreement with you was for one year and the contract ends in January. Unfortunately, I have just heard that
I will need to leave the flat in November, which is, in fact, two months early. The reason for this is that my manager
has asked me to go back to Germany earlier than planned and I am afraid this is beyond my control.

As I am now unable to stay here until the end of the contract, I would be extremely grateful if you could release me
from it early. I'm aware that this is not normally allowed but I hope you can understand my situation and still return
my deposit.

Yours faithfully,
John Nordstrom
(170 words)

You paid a refundable deposit when you rented an apartment. You left the apartment in good condition but the
Landlord won't return your deposit. Write a letter to the landlord. In your letter:
 explain why you are writing
 ask for the return of your deposit
 inform the landlord of possible legal action

Dear Mr. Coleman,

I am writing to request the return of the £800 deposit that I paid to you before I rented No. 21, Britannia Court for the
month of April. When I telephoned your office I was told that you are not intending to repay this money and I am
unable to understand the reason for this.

When I signed the rental agreement it was my understanding that the deposit would be returned if the apartment was
vacated dean and undamaged. This was the condition of the flat when I returned the keys. I cleaned the whole
apartment and there were no breakages and no damage to fittings or furniture.

I believe that I have kept to the terms of the agreement and therefore I respectfully request that my deposit be repaid
in full. I shall have no alternative but to seek legal advice if we are unable to resolve this matter in a satisfactory
manner.

Yours sincerely,
Steve Chapman
(161 words)
There is a public park near where you live. You have heard that the local council wants to sell this park. Write a
letter to a local newspaper. In your letter:
 introduce yourself
 describe the importance of the park
 say what action you will take if the council continues with its plan

To the Editor,

My name is John Smith – a resident of Coquitlam for five years. My family moved here due to its affordability, and
proximity to the city. We also enjoy several small parks in which our sons and their friends play. One of these parks is
Lafarge Park, on Guilford Street. It is not large, but it is well-used, clean, and safe.

Recently, I learnt that Coquitlam Council has decided to sell this public amenity for development. The land has already
been reasoned residential, so I assume as many dwellings as possible – perhaps even twenty apartments – could be
built here.

While I am not a lawyer, and do not know by which legal process this land could be sold, as a resident, I was neither
informed nor consulted about it. All my neighbors say the same thing. We have petitioned the council, and I hope this
letter reaches a wider public.

Our website, SaveLafargePark.com lists a number of protest activities in which we hope your readers may join us. Too
few green and tranquil public spaces remain in this overdeveloped city. Save Lafarge Park before it is be too late.

John Smith
(187 words)

You arranged to visit a friend in Canada but an important event at home now means that you must change the
dates of the visit. Write a letter to your friend. In your letter:
 explain the important event
 apologise for the situation
 suggest a new arrangement

Dear Ana,

How are things with you? I'm afraid something has come up here which will probably affect my visit to Canada. Last
week I was chosen to play tennis for my regional team in a national tournament. It was completely unexpected. I'm
sorry but this probably means that I won't be able to visit you for the first week of January, as we planned. I must stay
here and practise until the tournament begins, later that month.

I wonder if it is possible for me to visit you later in the year. I can take some time off in early March and my air ticket
can be changed with no problem. Is March a possibility for you?

Please write and let me know what your reaction is. I'm sure you realise that it's an honour to be selected to represent
your region and so I don't want to miss this great opportunity. I hope you will understand.

I'm looking forward to hearing from you,

Best wishes,
Fernanda
(174 words)
You are a student at a language school in New Zealand studying Business English. Part of the course is a summer
work placement programme. Unfortunately, you have just learnt from the school that this programme has now
been cancelled. Write a letter to the School Principal. In your letter:
 state your reason for writing
 describe the problem and your concerns
 explain what you would like the Principal to do

Dear Mr Scheer,

I am writing this letter to express my deep disappointment with the news that the work placement programme has
been cancelled this summer.

One of the main reasons I chose to study Business English at your school in July and August was the chance to
participate in the work placement programme. There are many English schools in California that offer Business
English, but not many who offer the chance to go and work in a local company as part of the course programme. Your
school is more expensive than the competition, but I was happy to pay extra because I thought the course programme
was better quality. Now however, I am very unhappy because I have spent a lot of money and I am not getting the
course I want.

As the course programme is now very different to the one advertised, I would like to request a full refund of the
money I have paid for this course. I will try to contact other schools in California, or maybe New York, which run
Business English courses and can guarantee a work placement as part of the course.

I look forward to receiving your reply.

Yours Sincerely,
James charles
(202 words)

Last Wednesday you flew from London to Vancouver. When you arrived home, you discovered that you had left
your hand luggage on the plane. Write a letter to the airline. In your letter, you should explain:
 where and when you lost your bag
 what your bag looks like
 what its contents were

Dear Sir or Madam,

I would like to report lost property. It seems that I left my hand luggage on one of your flights. Last Wednesday,
November 22nd, I flew from London to Vancouver on LB118 and took my hand luggage with me. I put it in the
overhead bin. Unfortunately, after the long flight, I must have forgotten it on the plane.

It's a blue hand luggage on wheels. It has one outside pockets and is locked with a small lock. I had all of my school
work and books in it. I also had a new jacket in it. I had just received it as a gift from my grandmother in London.

As you can imagine, these items are very important to me. Please let me know if you have my hand luggage and how I
can get it back. Write to me at my return address or email: ana(at)feldman.ca

I'm looking forward to your reply.

Many thanks,
Ana Feldman
(162 words)
You have seen an advertisement for a community college that needs teachers for night classes. Write a letter to the
community college. In your letter:
 say which advertisement you are answering
 describe which course(s) you want to teach, and what it/they would be about
 explain why you would be a suitable teacher

IELTS Tip

In this task, a prompt poses a problem or describes a situation that requires a written response in
letter format. For example, you may be required to write a letter to an imaginary person such as a
friend or a teacher, or it may be a formal letter to a stranger or an official. You are required to use
informal, semi-formal or formal writing styles. The style you choose will depend on your
relationship to the target reader. Bullet points in the task instructions outline what should be
included in the letter.

The task requires you to:

• respond appropriately to a task

• show familiarity with letter-writing styles,
• include the information highlighted in the bullet points
• use appropriate and accurate language

I am writing to City Evening College in reference to an advertisement I saw in The Vancouver Sun on May 14th for
language teachers at your college.

I am interested in teaching Korean and Korean Cookery. I have seen that your guide for last term does not include
these courses, but I understand there are now large numbers of second and third-generation Koreans living in this
part of the city who may be keen to learn more about their language and culture.

I have a Bachelor of Science degree and a teaching diploma. I hold special qualifications in language teaching and
cookery. I was a science teacher in Korea, but moved to San Francisco in 2010. There, I taught Korean for Beginners
and Korean Cookery at two community colleges. The language course assumed students had no prior knowledge of
Korean. It gave them simple everyday language, as well as recognition of the alphabet. The cookery course focused on
easy meal preparation and the art of pickling, or kim chi.

In Vancouver, I could teach the same courses as previously, or we could devise new ones, depending on what the
college considered its market to be.

I look forward to hearing from you.

Yours faithfully,
Kim Stevenson
(206 words)
A restaurant has placed an advertisement for waiters and waitresses in your local newspaper. Write a letter to the
restaurant, applying for the job. In your letter:
 explain what you are currently doing
 describe your suitability for this area of work
 say when you can attend an interview

Dear Sir or Madam,

I am writing in reference to the advertisement you placed in the Vancouver Observer for waiters and waitresses.

I am 19 years old and I am a part-time student at college. I have held several positions in catering outlets during my
studies and, as the restaurant where I am currently employed is due to close, I am keen to find another position as
soon as possible.

I have completed and passed the advanced certificate in food hygiene and am therefore familiar with the
requirements of working in the catering industry. In my current job, in addition to working as a waiter, I am also
responsible for counting up takings at the end of the day.

I am very reliable and trustworthy, have a friendly, outgoing personality and enjoy dealing with the public. I would be
very grateful if I could be considered for the position. My employer is happy to supply a reference and I am available
for interview at any time except Monday and Wednesday afternoons when I attend college.

Please do not hesitate to contact me should you have any questions.

I look forward to hearing from you.

Yours faithfully,
John Lee
(198 words)

You are studying for a qualification, and you would like some time off work to complete it. Write a letter to your
manager. In your letter:
 Ask for some time off to complete a qualification.
 Suggest what you will do later at work if you have time off.
 Say how the qualification helps your job or company

Dear Mr Lee,

I am writing to you about the possibility of taking a fortnight off work in order to complete my Master’s degree in
Engineering. I am almost finished writing my thesis, which must be submitted to my university by June 30th.
Unfortunately, all my annual leave has been used up. Any time I took off, would naturally be unpaid; I would also
check my email daily, and be available for emergency phone calls. On return, I would endeavour to come into the
office earlier than usual and work Saturdays in order to catch up on anything I had missed. I have already spoken
about my situation to my colleagues Mr Grunewald and Ms Tak, who are both willing to assume my responsibilities for
two weeks.

I realise my temporary absence could be an inconvenience to you and the rest of the team, but in the long term, our
company will benefit from my research. As you may be aware, I have been investigating 3-D printing for some time,
and my thesis compares three printers already on the market with two designs pending patent and production. Since
our company is considering developing software for these printers, my expertise will help give us a competitive edge.

I look forward to hearing from you.

Yours sincerely,
Alexander Aksyonov
(219 words)
You play a team sport with some friends. Last week a member of the team had an accident and wasn't able to play
with you at the weekend. You decide to write to him in hospital, telling him about the match. Write a letter to your
friend. In your letter:
 tell him which team won
 describe the conditions on the day
 say how you felt about the match

IELTS Tip

You do not have time to write a detailed plan for your letter so think about drafting (writing in rough)
the opening line of each of the sections:
1) Opening
2) Main paragraphs
3) Closing
with notes on one or two main points. This will give your writing a sense of direction.

Dear Frank,

I was so sorry to hear about your accident! I hope you're feeling a lot better today and that it's not too boring in
hospital.
(Expresses sympathy and asks about the reader's health.)

The match on Saturday was disappointing. The score was 2 all, probably because you weren't there to score that extra
goal! The awful thing was that we were winning until 10 minutes before the end, when suddenly they scored another
goal. I was so shocked when I saw the ball hit the back of the net.
(Tells him the score and briefly describes how you felt about the match.)

I think the weather was to blame. It was a really wet day and the pitch was very muddy. By the end of the game you
could hardly see the grass and we were sliding around in the mud. Everyone was exhausted.
(Mentions the weather and conditions.)

Let us know when you're going home and we'll arrange for someone to bring you to watch the next game. The rest of
the team send their regards and we all wish you a speedy recovery.
(Finishes with good wishes.)

Best wishes,
Charlie
(161 words)

Examiner’s comments

This is a good answer because it covers all the points in the question, though not necessarily in the
same order, and introduces some original ideas. It is well paragraphed and both the introduction
and the closing paragraph are appropriate to the situation. The use of adjectives to describe how
the writer felt is excellent and there is a good range of structures used. The tone and overall
communicative quality of the letter are good.