Factor I Thought Factor II Results Factor III People Factor IV Self
A. Understanding the business D. Taking initiative G. Building collaborative relationships J. Being authentic 5 Business insight 2 Action oriented 6 Collaborates 10 Courage Applying knowledge of business and the Taking on new opportunities and tough challenges Building partnerships and working collaboratively Stepping up to address difficult issues, saying marketplace to advance the organization’s goals. with a sense of urgency, high energy, and with others to meet shared objectives. what needs to be said enthusiasm. 11 Customer focus 9 Manages conflict 36 Instills trust Building strong customer relationships and 27 Resourcefulness Handling conflict situations effectively, with a Gaining the confidence and trust of others through delivering customer-centric solutions. Securing and deploying resources effectively minimum of noise. honesty, integrity, and authenticity. and efficiently 17 Financial acumen 20 Interpersonal savvy Interpreting and applying understanding of key Relating openly and comfortably with diverse financial indicators to make better business decisions. groups of people. K. Being open 35 Tech savvy E. Managing execution 21 Builds networks 29 Demonstrates self-awareness Anticipating and adopting innovations in business- 15 Directs work Effectively building formal and informal relationship Using a combination of feedback and reflection to building digital and technology applications. Providing direction, delegating, and removing networks inside and outside the organization. gain productive insight into personal strengths and obstacles to get work done. weaknesses. 25 Plans and aligns 30 Self-development B. Making complex decisions Planning and prioritizing work to meet H. Optimizing diverse talent Actively seeking new ways to grow and be commitments aligned with organizational goals. challenged using both formal and informal 8 Manages complexity 4 Attracts top talent development channels. Making sense of complex, high quantity, and 38 Optimizes work processes Attracting and selecting the best talent to meet sometimes contradictory information to effectively Knowing the most effective and efficient processes current and future business needs. solve problems. to get things done, with a focus on continuous improvement. 13 Develops talent 12 Decision quality Developing people to meet both their career goals L. Being flexible and adaptable Making good and timely decisions that keep the and the organization’s goals. 3 Manages ambiguity organization moving forward. Operating effectively, even when things are not 14 Values differences 32 Balances stakeholders F. Focusing on performance Recognizing the value that different perspectives certain or the way forward is not clear. Anticipating and balancing the needs of multiple and cultures bring to an organization. 22 Nimble learning 1 Ensures accountability stakeholders. Holding self and others accountable to meet Actively learning through experimentation when 34 Builds effective teams commitments. Building strong-identity teams that apply their diverse tackling new problems, using both successes and skills and perspectives to achieve common goals. failures as learning fodder. 28 Drives results C. Creating the new and different Consistently achieving results, even under tough 26 Being resilient circumstances. Rebounding from setbacks and adversity when 18 Global perspective facing difficult situations Taking a broad view when approaching issues, using a global lens. I. Influencing people 31 Situational adaptability 7 Communicates effectively Adapting approach and demeanor in real time to 19 Cultivates innovation Developing and delivering multi-mode match the shifting demands of different situations. Creating new and better ways for the organization communications that convey a clear understanding to be successful. of the unique needs of different audiences 33 Strategic mindset 16 Drives engagement Seeing ahead to future possibilities and translating Creating a climate where people are motivated to do their them into breakthrough strategies. best to help the organization achieve its objectives.
23 Organizational savvy Maneuvering comfortably through complex policy, process, and people-related organizational dynamics. 24 Persuades Using compelling arguments to gain the support and commitment of others. 37 Drives vision and purpose Painting a compelling picture of the vision and strategy that motivates others to action.
